Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Angel Norcross, GA

Dislike amount offered to replace appliances.

1 year ago

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A Lee's Summit, MO

They never seem to be able to complete everything on a job

1 year ago

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Dawn Russell IL

I've had a claim in since September 2nd, no response given at all.

1 year ago

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Marie Hinesville, GA

Not having my fan fixed. I really need it gixed

1 year ago

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Jamil Diwan CA

Horrible support and resolution. Looking for a good warranty company? This is not it

1 year ago

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Altheia Phenix City, AL

Never received my reimbursement from the call where I had to get my own technician to come out.

1 year ago

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Jessica Houston, TX

Turnaround slower than I like. Some trouble with

1 year ago Edited January 10, 2024

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William

I've never been more disappointed with anything I've gotten before. They took the original claim. It's been six weeks. They have screwed around with it for six weeks. They've made two visits. They have said they've shipped parts twice, which they've shipped the wrong parts to the contractor both times. This is an air conditioning claim in 100 degree heat, and we've had no air conditioning for six weeks while they screw around with the order.

1 year ago Edited September 13, 2023

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Richard Waterbury Saint Augustine, FL

You don't get to speak to a person when you call !!

1 year ago

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Dylan Columbus, OH

I had a Roof leak and water in the basement your not going to cover any of that!

1 year ago

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Dominick Palmisano Dallas, TX

Difficulty getting contractors to repair Item.

1 year ago Edited September 20, 2023

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Artesia Howard

The heating element was not replaced in my dishwasher, therefore it still is not working properly.

1 year ago

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James Harrisburg, IL

If Choice had found their own local technician for our AC repair, I wouldn't now be out $3,000.

1 year ago

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Vincent Tarantino

Very difficult time getting my problem resolved. Still waiting for the resolution.

1 year ago

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Jimmy Santa Rosa Beach, FL

Terrible service. Will not renew. Waited in 200 degree heat for response for 11 hours

1 year ago

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Melvin Hall

They are taking too long to resolve the issue with my refrigerator.

1 year ago

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Laura Jimenez Las Vegas, NV

They don't cover real air conditioning issues like they said they do. It's basically a scam.

1 year ago

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Timothy Jacobo Mission Viejo, CA

Repairs take far too long. The process has been painful at times.

1 year ago

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Juli GA

Takes to long to get thins fixed if they even fix them.

1 year ago

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Curtis AL

Not happy with the service. Claim was made on June, 12, 2023 and still waiting for repair.

1 year ago

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Kenneth Simpsonville, SC

My Fridge stopped working on July 6th. It is July 18th and no one has even come to look at it.

1 year ago

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Steven Dallas, TX

Too slow to get a vendor on a claim and like to deny claims after accepting money for the policy

1 year ago

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Donna Green

Co pay price hike way too high totally disregarding years of business patronage

1 year ago Edited July 10, 2023

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Steve Davis

Poor customer service and non-USA agents. Hard to communicate with them. No sense of urgency.

1 year ago

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Roberta Silk 9 Ocala, FL

Only liked the tech who was on time and able to identify the problem on the refrigerator.

1 year ago

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Adward Ennis, TX

Haven't kept the promised by the contract.

1 year ago

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Joycewilliam Akron, OH

Rip off didn’t do what supposed to now they don’t wNt to pay no one will call me back!!

1 year ago Edited January 10, 2024

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Earl Carpenter Bowie, MD

I tried to use it and I'm still waiting for service to be done.

1 year ago

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Darris Jacksonville, AR

I called the customer service last week about a claim from last month and haven’t heard back yet.

1 year ago

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Brian Keller

Techs are not always prompt and delay retun follow up.

1 year ago

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Richard Pottstown, PA

Always a problem with they accepting the claim

1 year ago

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Michael Richardson Holts Summit, MO

Good for kitchen appliances, but not really HVAC.

1 year ago

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Nanette Oklahoma City, OK

Cannot connect with the people working on my appliance it is hard

1 year ago

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Duane

Never paid for a water heater replacement

1 year ago

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Sanjay Pattnaik Joliet, IL

Very poor service. No technician was assigned for 48 hours in spite of escalation.

1 year ago

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Edmund Florissant, MO

Far too many emails and calls that are very sales pressured oriented.

1 year ago

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BENJAMIN

I DON'T AGREE WITH HAVEING TO PAY AN ADDITIONAL $150.00.

1 year ago Edited January 10, 2024

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Tom & Jennifer Katy, TX

I had an air conditioner go out and Choice wouldn't fix it.

1 year ago

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Frank New Hartford, CT

Our dishwasher has not been working for 6 weeks now and I'm still waiting for a settlement.

1 year ago

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Pete & Cindy Cordova, TN

Some cases they've done well. In some cases they have not.

1 year ago

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Richard Mc Kinney, TX

Some minor issues were handled very well, but our major issue was a total scam

1 year ago

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John presta Chadds Ford, PA

Wasn't covered again. We've used it twice and both times issue not covered. Fine print

1 year ago

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Kathi Morehead Brunswick, MD

Completely inept. Office doesn't know what the technicians are doing. It's a mess

1 year ago

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Marcia Beck Plano, TX

They did not replace my thermostat with what I had

1 year ago

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Joyce Burks Jacksonville, AR

They do not hire the best companies to do the work.

1 year ago

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Bruce Hughes Williamsburg, VA

Your company is a scam. Would not reimburse me after outside vendor approved. Have gotten a laywer.

1 year ago

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Cristina McDaniel Darien, CT

Awful tech support. Disrespectful. Arrogant. Clueless in handling a customer. Very condescending.

1 year ago

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william smith Boca Raton, FL

Poor response time, questionable contractors, not worth the cost

1 year ago

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Aaron Unell Ballwin, MO

One month and my dishwasher is still not fixed - FRUSTRATING!

1 year ago

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Mike Self Saint Louis, MO

I would rather choose my own service technician.

1 year ago

Choice Home Warranty Reviews