Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Lisa Ncube Chicago, IL

When they ask the customer to choose their contractor, the process and procedure are untenable. I ended up paying for the service myself.

3 years ago

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Azmat Ahmed Irving, TX

Josh the guy who sell the warranty to me was absolutely rude and unprofessional . Even I change my mind to buy the choice warranty and go with other company but I have my other 3 homes with choice and just thought to stay with one company but josh have no manners to talk to the customer.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 10th, 2022

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Richard G Dolan Bostic, NC

I've had 2 claims the 1st was for a dryer it cost probably between $700 and $900 and they gave me $335. That was not even enough to buy a bottom end dryer. Pretty said. It was in the small print. The other claim for my hvac and it is being denied. I have appealed it. It is a bunch of false statements in their ads.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 8th, 2022

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Sharon

The whole process from reporting a claim online to getting a technician to service the issue has gone very well so far.

3 years ago

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Craig Schofer Houston, TX

Quick response to online service requests. But then denied my claim for repair of automatic gate opener. How is that different than a covered garage door opener?

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 8th, 2022

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John Toston North Las Vegas, NV

GREAT SERVICE! The technician came out fixed the issue, after they left found it was not the problem came back and corrected it properly.

3 years ago

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Michelle Barrett Scottsdale, AZ

Very poor case managers, do not keep phone appointments, still have not received cash in lieu of repair or replacement. Which does not even cover a fraction of the cost to replace a washer. Nothing like home warranties used to be.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 8th, 2022

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Cary J Weiss Omaha, NE

Your company is a rip off organization!!! My washer agitator broke and you would not cover it. The rapirman you set out was great BUT all other repairmen you have sent out are third rate at best. None of the repairmen in the area will handle your claims because they know what a third rate company you are.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 8th, 2022

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Karen Dahl Surprise, AZ

No one listens. I called for a backed up plumbing issue. 1st one said not equipped to clear drain. 2nd one found water leak/defective garbage disposal; called in water damage remediation. They fixed asbestos issue. 3rd plumber said not equipped to clean drain. I need a plumber who can clean my drain. That's what I paid my contract fee for.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 8th, 2022

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R G Collierville, TN

Choice Home warranty is the best. I have been with them 4 years and running. I think they are doing a good job.

3 years ago

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Angela Curtis Midlothian, VA

This is our first time using Choice. The response was timely after we submitted the claim. The technician was very professional.

3 years ago

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Les Georgetown, TX

Customer service from the warranty side is terrible. The technicians were great but the home office is not helpful or customer facing at all. Watch out for the fine print. They indicate that if they can't repair it they will replace it, but that is not what their fine print says, or how they operate. Will not use Choice again.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 31st, 2022

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Betty Bean Williamson, GA

Very professional business. Sales associate answered all my questions. .Seems like a good value for the money.

3 years ago

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John Ament Surprise, AZ

Each time I submit a claim I receive a prompt reply and and clear instructions from choice warranty

3 years ago

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Jill Perna Atlantic City, NJ

This is my second warranty company. My first company was fabulous. Choice pays for almost nothing They never sent me a policy even after I requested one. I took a plan out and told my friends and we all did for 5 years. Don’t waste your money

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. In a recent review of your policy I show that a copy of your policy was emailed to you at the email address that we have on file.

Jan. 26th, 2022

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John Young Spring Hill, TN

I am VERY UNHAPPY with Choice Home warranty. I had refrigerator problem in December 2021 and after 4 contractors not showing up due to them and Choice claim service. I am now in the process of canceling Choice Home Warranty and looking into another home warranty company.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 26th, 2022

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Domingo Mota Las Vegas, NV

Very easy, phone call and that’s all, few minutes later I received an email with confirmation number; Done Deal.

3 years ago

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Beverly Miller Chelsea, MA

The gentleman was quick to respond and professional and polite. I pray everything will continue to. Thank you

3 years ago

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Edmund Masiejczyk Egg Harbor, NJ

After submitting our claim they said that the claim is not covered even though our policy clearly states that any work done in the crawl space is not covered.. Very dissatisfied with this response. We submitted our paperwork after our claim and we are currently waiting on a determination. Edmund M

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 26th, 2022

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Laverne Mcgill Elmsford, NY

They wouldn’t pay $150 to a plumber tat spent 3 and s as half hours in my home to find out where the less are k came from and fix the problem. That $150 would have solved the problem. I was disappointed.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jan. 26th, 2022

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Kara Foster Bedminster, NJ

I am not sure why a leaking dishwasher would require going through the appeal process. The tech who was here said normal wear and tear, then the claim was denied, so I called him and he said he told them normal wear and tear. It’s like you just want to wear people down so you don’t have to pay.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Alex Smaili Sylvania, OH

It was a fast response, but when my wife told him about another plumbing problem he said it is too late he already submitted the claim.

3 years ago

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Keisha Kinney Atlanta, GA

Choice Warranty makes it easy to file a claim and quickly scheduled a technician to come out and fix my problem.

3 years ago

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Laura Moldenhauer Janesville, WI

Very responsive to my initial claim but the denied my claim saying it’s not normal wear and tear for a 20 year old part on my furnace to stop working! We’ll see how the appeal process goes.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 17th, 2022

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michael serhus Austin, TX

When I disputed a claim it was horrendous. They come at me loud and fast not giving me time to think. Argumentative Rude and Condescending. After that experience I decided my fate was in the wrong hands then I canceled my policy and they were ready. They had the exact amount to refund and hung up on me.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly. We regret losing you as a customer.

Jan. 13th, 2022

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Lenora Mckenzie Upper Marlboro, MD

My request was done immediately after placing it. The company contacted me immediately, and my issue was resolved.

3 years ago

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Kevin W. Des Moines, IA

I needed to get my furnance replaced. It took over a month to get another furnance. It was too long of a wait. I would cancel them now, but I better not. I might need an AC unit this year. If I switched companies and my AC unit went out, I am sure the new company would turn down my claim.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 11th, 2022

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Marlene Bearden Atlanta, GA

Always quick to respond!! I have been very glad that I signed up for a five year run with this company.

3 years ago

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Kyle Franko Sherman, TX

Very polite and professional. Quickly diagnosed the problem and so far has been good about keeping me updated

3 years ago

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Feeling The Worst After Dealing With Choice Marietta, GA

I find CHOICE ari be inconsistent, arbitrary dishonest and dishonorable in their practices. The decline to repair or replace anything reasonable despite doing the same for other clients. I can't wait for my contract to end. THE WORST.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Phyllis Butler Palm Bay, FL

We had an electrical issue. Choice Home Warranty sent an electrician out in a couple of days. He found the problem.

3 years ago

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Nicole Bynum Midland, TX

Fast and reliable service. Quality technicians called out to claims quickly. Top notch Home Warranty Company!

3 years ago

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Jim Crivolio Roswell, GA

Everything was great. The claims specialist was knowledgeable and courteous. It was an enjoyable experience

3 years ago

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Robert Hutchinson

Furnace went out 12-31-21, you sent agent to diagnose problem, he is still waiting for for repair parts, meanwhile I have intermittent heat that requires me to get up in the middle of the night to reset the furnace so it may come on again. 10 days later still waiting on parts.

3 years ago Edited January 10, 2024

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Joelle Hilgemann Marshfield, WI

I dislike the slowness, the lies (maybe just not knowledgeable) from multiple people, the fact that a simple email can't be sent in a timely manner and basically the website isn't anymore helpful than waiting for a person yo answer the phone.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 3rd, 2022

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Deborah A Kelly Sarasota, FL

I spoke to an Andrew. He was very informative. He asked if I was a senior. He gave me a big discount.. I appreciate that very much.

3 years ago

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Alex Ulloa Logan, UT

If you are not on hurry you are good because it takes forever for your service to take place once you submit a claim, CHW is very very slow when it comes to repair or take care one of your claims, not good enough

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 3rd, 2022

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Terri Brownwood, TX

Claims process is a nightmare. One company that did work at my house has yet to be paid after nearly 3 months. Horrible customer service. Do not do business with this company.

3 years ago Edited January 10, 2024

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Kenneth Cottrill Green Valley, AZ

Very responsive but contractors slow to respond, (heating system failure contractor responded 5 days later) after repair failed.

3 years ago Edited January 24, 2022

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cheryl darby OK

Service technician assigned to fix my gas furnace was excellent —- knowledgeable and professional. Very pleased.

3 years ago

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James Rudolph

I like having a warranty to cover normal breakdowns that I can't afford to pay for. Choice warranty is a good company to deal with.

3 years ago Edited June 13, 2024

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Francisco Chaparro-Torress Orlando, FL

Positive from the moment I made the claim until the tech left my house with my plumbing issue fixed.

3 years ago

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Nicole Dzwonkiewicz Plainfield, IL

I have been extremely unsatisfied with my latest service from Choice. Took them three different tries and five days to get someone out to look at our furnace that still isn’t working in the middle of December in Illinois. Completely unprofessional.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 28th, 2021

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Shirley Morrow-washington

Worst company ever, they're liars, poor service technicians inverted, poor customer service, only want your money do not care about customers !

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Josie Cavazos Harlingen, TX

Great service , wonderful peace of mind. Before you know it the problem is solved with one phone call.

4 years ago

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Daniela Jimenez

I like that the coverage was well explained. I dislike that the extended warranties did not have options to pay annually.

4 years ago

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Edward Kammer Las Vegas, NV

They have claimed that my repair was turned down because of a fire. No fire was involved but just an overheated element in the dryer that caused the damage. The tech said it was a mechanical problem that caused the overheating. There was NO FiRE INVOLVED. CHOICE PLEASE CALL ME, THANKS.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We apologize about the delay in response. Our records indicate you have been in contact with a representative. Thank you for being a valued customer of Choice Home Warranty.

Dec. 14th, 2021

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Angie Schaeper Union, KY

I was with them for three years and then I finally needed to file a claim due to an issue with my furnace. They denied it immediately (even though 3 different HVAC companies looked at it and said “normal wear and tear for a 16 year old furnace”).

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 14th, 2021

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Elizabeth McKenna Las Vegas, NV

made a claim over a year ago, the tech said he had to get a part, never saw him again. made a claim 2 days ago, paid the $85, the plumber said there was a hard object stuck IN toilet before it reached drain, needed new toilet, DENIED on grounds that don't even apply to the situation!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Rebecca Posante Baltimore, MD

In both recent cases, a repairman was scheduled within a day and within two days my repairs were addressed.

4 years ago

Choice Home Warranty Reviews