Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Thomas Robertson Baltimore, MD

I like that Choice Home warranty is affordable and the issues are taken care of when they happen for a reasonable copay.

3 years ago

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Joás zozaya Dalhart, TX

I love this company. I've been with them for almost a year and I already extended my contract for three more years.

3 years ago

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Robert C Almond Fort Smith, AR

In the past Choice Warranty has been on the spot to do what ever task they have been ask to do. Thanks Choice Warranty.

3 years ago

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Debra Foster Sevierville, TN

I just signed up for this warranty. Johnes G was very helpful and clarified the questions I had. He was very knowledgeable. Thank you, Johnes!!

3 years ago

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Kathy Orlando, FL

Very pleased with the work of technician that choice sent to fix my fan.reliable on time knowledgeable and pleasant

3 years ago

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Ernesto Pinto Victorville, CA

Warranty doesn’t cover wear and tear which is the main reason anything ever breaks down. Claim was denied and all my system needed was additional Freon but because the Freon is too expensive due to market, they denied. It’s not worth it.

3 years ago

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Ken Devore Jonesborough, TN

Choice will do everything they can to get out of paying claims and they never give enough to fully pay for any appliance. I regret using this company. There are companies that provide a much better warranty. Don’t buy based on price. I made that mistake.

3 years ago

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Barbara Marinoff Scottsdale, AZ

I have reviewed other home warranty companies. I liked Hasson W's approach and I decided to chose Choice Home Warranty.

3 years ago

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Cheri Glennie Valley Center, CA

Just signed up. Hoping they will be great. My salesman was very nice but EXTREMLY PUSHY. Wanting to put me into a 6 year contract!!!!

3 years ago

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May Fernandez Antioch, CA

Very slow in authorizing simple repairs especially for fire hazard. It is not my fault if ketch air tech did not provide receipt of the repair that I paid out of pocket for wrong diagnosis that you people denied for a simple repair! Just negative experience from you and to think I paid already 3 yrs with you.

3 years ago

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Theophil Suter Beverly, MA

As so far we have made good experience with Choice Home Warranty. We uesed it a year ago for our fridge and the result was very good,

3 years ago

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Herb Mordkoff Miami, FL

Great tech resolved problem. The only thing that could be improved is response time. ,8 days to wait for a tech is to long.

3 years ago Edited July 5, 2023

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Amit Kumar Ridgewood, NJ

The person was very professional and expert in his area. He was quickly able to diagnose the issue and put a fix to it

3 years ago

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Karen W. Naples, FL

Tracie was professional, informative, pleasant, concise and welcoming. An Asset to your company. Thank you

3 years ago

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Ray Wieckowicz Pahrump, NV

Choice Home Warranty has always been right on spot when contacting vendors to perform maintenance on my home

3 years ago

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M E Sacramento, CA

The representative was very kind and understanding. I am very happy Choice Warranty’s customer service.

3 years ago

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Gordon V Karels Rapid City, SD

It took 3 months to complete the claim for a clothes dryer. While the settlement was fair, the length of time that it took was unrealistic. Poor customer service.

3 years ago

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Tessa Oliver Lithonia, GA

I had an item in my home that needed to be repaired. It took CHW less than one day to give me an appointment.

3 years ago

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Val Las Vegas, NV

Impressed with the ease, speed, and communication from reporting to resolution of my home’s issue!

3 years ago

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Gracie Ford Fort Worth, TX

New customer just upon enrollment I feel confident with the conversation of the customer service rep.

3 years ago

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Dennis Gray Las Vegas, NV

Took them 7 days to send a repairman to fix my refrigerator freezer which means I had to buy another refrigerator freezer to transfer all my food into otherwise I would have lost about a $1000 worth of food.

3 years ago

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Cindyr Decatur, IN

I like this company. I’ve used them periodically over the last 10 years. My only concern has been the length of time it takes to get work done.

3 years ago

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Saundra Shepherd Knightdale, NC

It’s worry free. Since I become a widow the repairs to the house is now my responsibility. Now I depend on Choice Home Warranty.

3 years ago

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Kristi Warner Algonquin, IL

Worst company I have ever dealt with. I would never recommend this company to anyone looking for a Home Warranty company. Terrible customer service, they are not helpful at all! I was told that a manager would call me back yesterday, I have never received a call back. I was mislead about the service coverage offered by Choice warranty.

3 years ago

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Larry Henderson Bradyville, TN

The contract stated if your company could not repair my appliance, they would replace it. WELL, they did not. They offered me a settlement to purchase another one, but the amount was only one-half of what a CHEAP washer would cost

3 years ago

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Henry Juarez San Antonio, TX

The worst! No discussion with any case mgr.. I was shocked when your email said you were only paying $500 for the pump repairs. I tried several times to reach a case mgr. never got a call. I’m never again paying for this useless warranty. I’m telling everyone I know not to get it

3 years ago

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Marc Sorel East Providence, RI

Gave me a terrible offer for replacement of washer. Did not even cover half. Rather have fixed old one. Will probably cancel service. Not worth the investment for crappy Reimbursements.

3 years ago

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Sabah Kurukchi Spring, TX

He came to check the air-conditioner and found it noisy due to excessive vibration and said it require replacing.

3 years ago

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Angela Nicholson Palisades Park, NJ

I am very pleased with CHW. When I file a claim it is quickly assigned to a contractor and resolved.

3 years ago Edited January 10, 2024

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Murshed Bin Asad Syed North Brunswick, NJ

This is the worst company I have ever had a contract with. Whenever I submit a claim, they just send a review declining the claim stating that they don't cover this. I had with another and I am feeling that the earlier was far better than this stupid company. Do not buy any coverage. It is all gone.

3 years ago

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Jon Canigiani Leesburg, VA

Easy online claim process. Tech was great! Service was completed within 30 minutes and AC is running great.

3 years ago

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Dianne McCoy Salt Lake City, UT

This company is all about getting out of paying anything for a claim. They don’t remove and replace the broken items. They offer you the least amount of money for your item, not enough to buy a replacement. In order to get anything done you have to call multiple times and fight with your case managers. I will not be renewing my contract.

3 years ago

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Tiffany Oliva New York, NY

Terrible experience! Fridge broke, took way too long to get a service appt, then when it was deemed replaceable, we got less than half the amount to replace the exact fridge on a Lowes gift card only! This is after we were told by 2 different reps that the company replaces in full. Needless to say, we cancelled our renewal.

3 years ago

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Dan Hoffman Medford, OR

Brian was on time!!! He was efficient and got to the problem right away! Very friendly and professional

3 years ago

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Mark Daniels Las Vegas, NV

The tech was thorough and knowledgable. He identified and resolved the problem with in a short period of time.

3 years ago

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Nubia Palm Bay, FL

They were very helpful, specially Mr Aquian S he make our process very easy and informative. Thank You Mr S!

3 years ago

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Aiko May Chico, CA

Called 4x regarding an existing claim and got disconnected. Water heater tech recommended replacing entire water heater but warranty denied and would only cover a part that took three days to receive then still didn’t work so now waiting a 4th day with no hot water to get another part hopefully tomorrow to see if that will fix the problem

3 years ago

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Patrick Dagenais Sterling Heights, MI

Worst company.They make appointments.But don't notify the technician.So I had people wait at my house without AC for 4 hrs on Saturday and 4hrs on monday.95 degree heat.no show by technician Ron because he didn't make the appointments.Ron called me Monday evening and told me Tuesday 10 am 2. Came on time . repaired AC

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

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Natasha Temple Pompano Beach, FL

The technician that came out was very knowledgeable and took the time to answer my questions The problem was fixed

3 years ago

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Chris Starrs

Filed a claim Wednesday, we had a company here but Thursday night. By describing the issue the technician knew what the issue was.

3 years ago

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Bobin Kumar MA

CHOICE Home Warranty is the best warranty I enrolled so far. Amazing company overall with great Customer Service

3 years ago Edited November 30, 2023

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Janette Drydale Gilbert, AZ

Repairs get fixed in quick time. But takes to long to get repairman to house. Needs better phone communication.

3 years ago

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Phillip Clark Murphy, NC

I've been the company a while. I got the extended warning warranty because they had septic tank coverage. The definitely feels like bait and switch. I used it and it doesn't cover Septic tank pumping Will not Honor the coverage. Have to get a lawyer to settle my dispute

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2022

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Teresa Thompson Stone Mountain, GA

Responded to my request quickly and had a service appointment scheduled within the same business day

3 years ago

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Keith Lincoln Gettysburg, PA

M. L was extremely helpful and answered all questions. He made the process very easy and stress free.

3 years ago

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Linda Marion, KS

It always takes me getting in contact with you 7 or 8 hours after I turn in a claim for you to respond to the claim after being filed...... I give you a poor rating!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Robert Mowatt Tucson, AZ

Punctual, and willing to discuss the issues at hand and professional enough to find the problem immediately.

3 years ago

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Michael Atlanta, GA

I find myself having to go into arbitration way to often with case managers to get resolution to my complaint. With negative results for the most part.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

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judy grady Grosse Pointe, MI

The technician in your network AJ's Heating & Cooling was great and gave his opinion that our air conditioner needed to be replaced. I called several times to your company and they want a 2nd opinion but nobody is ever scheduled and its extremely hot here. I would like the job done and expect it expedited. Judy

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 23rd, 2022

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Richmond Dawson Amesbury, MA

The service offered lessens stress surrounding rather expensive parts of owning a home. The process of signing up was seamless and easy.

3 years ago

Choice Home Warranty Reviews