Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Billy Brice TX

I have had it for a few years, and still do, but first time I tried to use them, it was a Huge hassle. Ended up getting some satisfaction, but not what was promised.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Bonnie Cody Charlotte, NC

I did not have a good experience with trying to join this company. The advertisement did not correspond with actually application to join. Representatives did not seem to be adequate.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 1st, 2021

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Gita Singh Atlanta, GA

The tech was horrible for our dishwasher. He did not know how to fix it. He said he would say it needs a new part, but instead he took our money and wrote that nothing was wrong. I think it was because he did not want to come back and fix it because he did not know home. Home warranty is worthless.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Jennifer S Henderson

Bought my house in May. Dishwasher stopped working last week. Paid the $65 for a service visit. Was told it was not repairable. Then told Choice would not replace it either but would give me a check to get a new dishwasher. Problem is the amount is only $246 which is not enough to purchase a new dishwasher.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 23rd, 2021

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Verified Customer

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Denver

THE AMOUNT YOU ARE PAID FOR YOUR CLAIMS AND LONG PAYOUT TIME RECIEVED

9 months ago

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Pete Bibby

I've been waiting on them for over 2 weeks to settle our claim on our AC unit.

9 months ago Edited July 8, 2024

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Michael Shreveport, LA

Coverage is inadequate and too many hidden restrictions

9 months ago

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Thelma Birmingham, AL

My claims have Not been resolved as of today

9 months ago

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Laura Macomb, MI

Poor response to plumbing issue. Please see below.

9 months ago

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H P Parkville, MD

Communication and customer service is sub par

9 months ago

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Robert Mckenzie Ellenwood, GA

Service has been horrible after initial co-pay that paid Choice $85.00

9 months ago

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Robert Ellenwood, GA

Horrible experience never heard back from my claim status force to wait

10 months ago Edited January 12, 2024

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Anthony Ramon

Either slow or unable to assign a licensed contractor within 24 hours.

10 months ago

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Carol Valparaiso, IN

Very slow response, no contractors, etc.

10 months ago

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Craig Fletcher

Very confusing, missed messages, and no responses.

10 months ago Edited January 4, 2024

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Verified Customer

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Patrick Pekin, IL

Its been 14 days for the parts to get to my house.

10 months ago

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Esther Vanderzanden Portland, OR

They refused my first claim. Wear & tear.

10 months ago

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Russell Kissimmee, FL

Did not cover pool spa that I was told was covered when I renewed

11 months ago

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Devyne Blessings Lawrenceville, GA

AWFUL! 3 months later and my refrigerator is still not fixed

11 months ago

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Al Glueckert Portland, OR

Took 2 months to fix a dryer not accaptable

11 months ago

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Larry Washington Dallas, TX

Have been waiting 1.5 weeks for an additional response from Jennifer P!

11 months ago

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Diana Gaines

One time fee and ability to get product repaired

7 months ago

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Florestine Tyler North Las Vegas, NV

Technician was on time, professional and knowledgeable

7 months ago

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jimmy gasaway

The lack of supervision to managers to speak with and your failure to replace a washing machine as required by contract

7 months ago

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Katie MacLachlan

The technician that came out was excellent.

7 months ago

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Jacwine Las Vegas, NV

Forcing me to replace portions of air conditioner that don't need to be replaced

8 months ago

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Michael Las Vegas, NV

They don't always cover what they say they're going to cover.

8 months ago

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Rockinrebel 1 Metairie, LA

Everything was prompt for being a weekend , and was fixed

8 months ago

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Verified Customer

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Willy Williams

We put the thing in online to make a claim and then within 24 hours somebody's assigned and within a couple of days somebody shows up at the house, they fix it, and then that's it.

1 year ago Edited November 14, 2023

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Verified Customer

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Suzanne Pompano Beach, FL

Awful ! 1 month...and still no oven fixed. I have to call this guy over & over again

1 year ago

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Joseph Jacksonville, FL

Company appears to look for reasons not to honor claim requests.

1 year ago

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David

Sometimes they can be helpful and sometimes not so helpful.

1 year ago

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Luis Paz Oklahoma City, OK

They say they will replace major home systems and then find any excuse to weasel out.

1 year ago

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Nam Ky Tran Jacksonville, FL

It has been more than 45 days and I haven’t received my reimbursement check

1 year ago

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Diane JaCKSON

Not impressed. Rarely covered any of my requests for service.

1 year ago Edited November 15, 2023

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Les Daniels

Your sales department is great, but it takes too long for things to actually get done.

1 year ago Edited November 20, 2023

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William Rivera Azle, TX

You get what you pay for. I waited 4 day to get my sink fixed.

1 year ago

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Betty Taylor IL

Installation charges and slowness with the installing company

1 year ago Edited November 6, 2023

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Carolyn

Sometimes there's a lack of communication.

1 year ago

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Lisa

They're scam. I try to use it five times and only once they've been able to come through.

1 year ago

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Patricia Fairhope, AL

Takes too long to get a technical to show up

1 year ago

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Alisha Oklahoma City, OK

Denied claims on items that are covered under warranty contract.

1 year ago

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Steve Melbourne, FL

People who provided the mechanical work were fine. Your support people were horrible.

1 year ago

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Ilias Round Rock, TX

Worst company with bad customer service it is worth to get insurance from this company

1 year ago Edited October 11, 2023

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Verified Customer

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Joan Pompano Beach, FL

First 2 call were only ok, The last call was great

1 year ago

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Evelyn hirth Queens, NY

Choice claims they are not responsible too many times. They base their decision on flimsy facts

1 year ago

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Floyd Houston, TX

After 13 days I am still waiting to get my water heater fixed or replaced.

1 year ago

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Andrea Kessler

The latest contractor has very poor follow up. The toilet repair is incomplete.

1 year ago

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David Soto Las Vegas, NV

Negative Terrible Rude Unprofessional Unsatisfactory Uncooperative Anti-Customer

1 year ago

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Tisha

You have a hard time communicating each time I call.

1 year ago

Choice Home Warranty Reviews