Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Kathi Hill Mount Vernon, IN

They can’t find technicians in our area timely, reimbursement process is a nightmare. Hard for me to find anyone myself, and the ones I find won’t fool with reporting to CHW.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Marsha Baumgart Fayetteville, NC

I would not recommend this company to anyone. On our first and only claim with this company we had to pay for things that should have been covered in the policy but were not. The item being repaired wouldn't have functioned without the item the policy wouldn't cover!! What kind of garbage is that? I will not not recommend Choice Home Warranty!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Dec. 10th, 2021

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Tammy Hammock Pevely, MO

Very responsive to make sure everything is going well with the appointment I had and returned my calls quickly.

4 years ago

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Janet G Kaufman Las Vegas, NV

Very quick response. The technician sent was extremely polite and efficient in fixing out problem. Thank you!

4 years ago

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Karla Kansas City, MO

First time making a claim and was told it was going to be a free service call, but I still got charged. Also, since my warranty is about to expire I keep getting calls every day to renew. After this claim, I’ll definitely not renew. They don’t cover what I need fixed anyways.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 25th, 2021

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Jimmy St. George, UT

Had problem with furnace took care of it great customer service. Company sent professional friendly and fast

4 years ago

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Jules Bodin Livingston, TX

Choice repaired our sewer line and replaced the the toilet gasket. All was completely done in two hours and gone

4 years ago

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michelle wetz Tavares, FL

Choice warranty has been easy to schedule for help and prompt to do repairs. Very pleased with them.

4 years ago

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Helen Gardner Idaho Falls, ID

Ease of claims...and business used on this claim was very professional and helpful! BJs appliance repair...

4 years ago

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Tjo Greenville, IL

It took forever to get an appointment. My refrigerator is not fixed. A part needed to be ordered, but the appointment to install the part is over a month away. I had no choice in day or time of appointment. Not a great first impression. The technician was very nice and knowledgeable.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 22nd, 2021

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Sarah Montoya Freeport, IL

The initial technician I had was great. I was very unfortunate that they requested a 2nd opinion on his diagnosis that was weeks away leaving me with an appliance that I cannot use.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 22nd, 2021

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Kathryn J Moore Frederick, MD

Very agreeable and pleasant salesman. Explained things very well and worked out what appears to be a good plan for us

4 years ago

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Brenda Hampton North Little Rock, AR

Initially there was some miscommunication but once the electrician was confirmed, the project went fine.

4 years ago Edited November 22, 2021

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William Goad Charleston, SC

Have a sink leak requiring removal of a cabinet to stop the leak, and apparently through the contractor, CHW has declined to commit. I've paid for a plumber and have no positive outcome. I can't honestly recommend CHW after my first claim with this company.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 19th, 2021

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Amber Hudson Ellicott City, MD

We are so thankful for this plan. The advanced plan covered our HVAC unit replacement almost completely.

4 years ago

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Darlene Wilson Melrose Park, IL

I am very dissatisfied with Choice Home warranty. Every time something goes wrong in my house and I submit a claim they deny. I pay money every month for a service that dont take care of there customers. And after talking to other people who had CHW they said that's why they cancelled the service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Nov. 18th, 2021

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ROBIN Dimick Port Richey, FL

I was happy with the quickness they came to evaluate the problem however I am very UNHappy with the length of time it takes to get reimbursed. I cannot wait up to 30 days to replace my refrigerator

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 18th, 2021

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abdul bahrami Clarksburg, MD

The Choice Home Warranty has the best customer service. The representatives are prompt, professional, and very helpful.

4 years ago Edited November 8, 2023

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Dana Rivas Chicago, IL

I like that when I call I know ot will a be fixed or b replaced for only the fee of the service call

4 years ago

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Melvin Bush Anniston, AL

The customer service was fantastic!!! Great rates, and everything we needed in a home warranty package.!!!!

4 years ago

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Marguerite Smith City of Saint Peters, MO

The plumber was very pleasant and knowledgeable. Plus he completed the job effectively and efficiently!

4 years ago

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samantha metelus Jonesboro, GA

Amazing rep, he went above and beyond to ensure I had a great deal and explained everything professionally

4 years ago

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Robin Zeplin Lee's Summit, MO

It’s been great. I loved my technician. He was very professional and we also had some great conversations.

4 years ago

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CHARLES DANIEL Bradenton, FL

GOING TO EMAIL TO SCHEDULE AN APPOINTMENT IS VERY CONVENIENT AND A QUICK RESPONSE FOR AN APPOINTMENT.

4 years ago

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Kim Swift Hattiesburg, MS

Not sure yet - brand new customer. Justin was real nice and explained the services you offer - very knowledgeable.

4 years ago

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Richard Commoroto Philadelphia, PA

The technician Chris was great,found the problem ,fixed it and was done in no time at all. Best $45 I ever spent!

4 years ago

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Kelvin Goodwin Atlanta, GA

Took over a week to get a contractor to me for a leak. They referred me to companies no longer in business and others with no openings for weeks. Once they finally got someone to me they denied the claim stating the entire line would need to be replaced. I had another plumber come the next day and repair it for less than 150.00.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 10th, 2021

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Laurrie Campbell Jacksonville, FL

Responds in a timely manner. Took care of my issue and saved me lots of money. I’m a happy client!

4 years ago

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justin gervasio Bridgewater, NJ

It’s taking longer than I expected to get someone to service my microwave. It’s going to be nearly a month before it’s working again not very convenient.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 10th, 2021

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Judi Yale Fort Worth, TX

I had a very polite and knowledgeable young man to fix my water heater! Definitely will use again if I need to !

4 years ago

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Dr. Gwyndolan Swain Kannapolis, NC

Very detailed oriented and gave a clear and concise explanation of the problem. Also made recommendations.

4 years ago

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Holly Smith Chandler, AZ

Poor explanation of coverages- sales person did not cover certain aspects of additional roof coverage. When I filed an appeal to get an exception, the staff was extremely rude. I would never recommend this warranty company to anyone

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 1st, 2021

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Jack Darien, CT

Easy to get quote. Appropriate discounts applied to get best rate available. All done in 10 minutes!

4 years ago

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Sandra Bobango Chino Valley, AZ

I reported a noise in the wall behind the toilet and damage being done to the wall; the appt was set up a week later as the water damage continues. By this time the water has seeped into the adjoining bedroom closet and has caused the floor to buckle. I called Blue Plumbing and they came out on 10.23.21 and fixed the problem.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Wayne Metcalfe St. George, UT

Really like being able to submit a claim on line! No waiting for an agent to respond! Great service!

4 years ago

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Joe Fernandez Kingwood, TX

Some vendors are great, some not. Its always a tossup. Choice customer service is ok. Sometimes good and responsive and sometimes not.

4 years ago

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Xavier Hastings Longview, TX

There’s some things that did not cover on my HVAC unit but they came through for my washer machine issue!

4 years ago

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Amy Stuffle Fernandina Beach, FL

So far excellent professional service. Researching a part to fix my DW. Can’t wait for the next step. Thank you.

4 years ago

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Steve Wilcomb Phoenix, AZ

Very prompt and easy to use. However, the offered settlement amount to replace my dishwasher was too low to find a replacement.

4 years ago

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Robi Simeoli Mansfield, TX

Put my request in Sunday afternoon, got an appointment for Monday. Service man had it fixed in about 30 minutes.

4 years ago

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james pringle Seneca, SC

My problems were handled quickly—even though the service people were a little late getting here ,they handled everything and got it fixed!

4 years ago

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Tony Nassar

They do a terrible job. they couldn't fix my cooktop then won't give enough money to replace it especially if you have a high end item. They say they only pay wholesale price however you can not buy one for wholesale price. They claim they are the best but actually they are the worst. DO NOT DO BUSINESS WITH THIS COMPANY.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Robert Lawrenceville, GA

Quick to get a capable technician to my home for diagnosis and in my available time. 😊I was asked to provide a review before our business was completed .😒

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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Darrel Vinklarek Bastrop, TX

If they get someone out to work on an item let usually takes 2 to 3 weeks. We agreed to hire someone ourselves to be reimbursed. The company sent in all paperwork, but Choice refused to reimburse us, and we paid for repairs ourselves. In simple terms we were cheated. Still waiting on our tub to be fixed it’s been about 3 weeks.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 20th, 2021

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Michael Baranski Henderson, NV

It was very good. I got an appointment very quickly after I called and filed the claim. Very satisfied!

4 years ago

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MarcyW Baton Rouge, LA

When a covered problem developers, ease of filing a claim online and quick response time is a blessing!

4 years ago

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William Schiffmacher Los Angeles, CA

Good response time. Easy to reach. Surprised at the things that are not covered. Guess I didn’t read all the fine print. But overall happy to have some peace of mind.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Deanna Masters Delray Beach, FL

I filed one claim for my dishwasher which wouldn’t close anymore but the claim was denied citing it was not due to normal wear and tear. It is a dishwasher that you open and close all the time - how is it not normal wear and tear. I didn’t break the latch. I will not be renewing and will never recommend this company to anyone.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Julie Woodbridge

We are very satisfied with Choice Home Warranty Service, they do what they promise and quick response with our claim.

4 years ago Edited April 10, 2024

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Scott Moran Bullhead City, AZ

Horrible company!!! Sometimes it takes months or weeks to get someone out. Or you sent out 3 technicians before one can fix it. One time technician came out look at the problem took my money and never came back. I ended up fixing that problem myself. Absolutely cannot recommend this company!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 11th, 2021

Choice Home Warranty Reviews