Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Verified Customer

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Nee Allison

I love the services provided by Choice warranty

4 years ago Edited December 2, 2025

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2022

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Vickie Bond

This company is a joke they do not stand by what the warranty states supposed to replace appliance with same features and only offered less than half to what it would cost to replace it. Plus they don't vet the companies they sent out and when I checked they had terrible ratings on the BBB. I have had to use companies I trust and pay myself. Run from this company.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2022

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Kelly Arthur Franconia, VA

Been waiting 3 weeks for a response on two separate claims!! Have sent emails and contacted my sales rep Simon with NO return calls.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 23rd, 2022

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Verified Customer

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George Nichoalds Hot Springs Village, AR

We were pleased with our new AC/heat unit.

4 years ago

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Jayanta Kumar Naik Elgin, IL

I have received excellent service within 24 hours.

4 years ago

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Linda Heinz Green Mountain Village, CO

Prompt reply time. Good customer service.

4 years ago

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Prak Sinha Houston, TX

Hassle-free, fast, professional handling and processing.

4 years ago

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Rbh Port Saint Lucie, FL

Easy to deal with quick response good value

4 years ago

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DON Ooltewah, TN

32 days before I GOT A WASHING MACHINE.. YOU ALWAYS HAVE TO ARGUE.. YOU PAY A LOT MORE FOR SAME ITEM THAN WHAT YOU RECEIVE FROM C/H/W..

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Barbara Stagner Weatherford, TX

did not cover replacement of AC unit, only paid for a part. I had to pay for the new unit.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 9th, 2022

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Richard Yarges Toledo, OH

They are working with a no-show company. He came on April 15th and we haven't seem him since.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Verified Customer

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Cynthia Gretna, LA

I was satisfied with the service I got when I called Choice Home Warranty.

4 years ago

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Kathleen Hocutt Granbury, TX

The company they sent out was the best I've ever had.

4 years ago

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Lorraine Marie Belt North Las Vegas, NV

It's been a good experience of getting things fixed quickly

4 years ago

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Larry Plemmons Myrtle Beach, SC

Cover what they say! Repairs were timely.

4 years ago

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Sheri Reisterstown, MD

Prompt return calls; prompt excellent vendor service

4 years ago

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P Koskie Loveland, CO

The company overall has responded well when we have had a claim.

4 years ago

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Rami Fairfax Station, VA

My first two claims were awful and denied, but my last claim was approved.

4 years ago

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Derrick Pinckney Woodbridge, VA

Due to my last couple of experiences getting a technician to my house was a nightmare.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 27th, 2022

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Rhonda Queen Creek, AZ

They suck, their contractors are not reliable, don't fix things properly, trying to get choice to pay for ANYTHING is absolutely a drain.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 27th, 2022

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Verified Customer

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Garrett Jackson, MO

The technicians that you guys choose to send out are not reliable. The contract is a pretty good deal.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 25th, 2022

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Edwin Olive Branch, MS

I needed to use the warranty on my refrigerator and the guy came out to repair it but it is still not working properly.

4 years ago

Reply from Choice Home Warranty

We regret to hear your unit is still experiencing failures. Please reach out to our technician to return to your home to further diagnosis your unit

May. 25th, 2022

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Jeffrey Fort Mill, SC

We used Choice Home Warranty for air conditioning and they were very helpful.

4 years ago

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Mary Bright Philadelphia, PA

When you put your claim in they got a Technician right away

4 years ago

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Armender Banks Buckatunna, MS

They are prompt, courteous and response in a timely manner.

4 years ago

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John H. Dittmer, VI Fairfax, Virginia

Everything for this visit worked out well.

4 years ago Edited July 23, 2026

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gayle boone Dayton, TX

They were fast to respond and took care of the issue

4 years ago

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Virginia Moraitis Houston, TX

Timely appt everyone was very professional

4 years ago

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John Dahl Ridge, NY

Very efficient and professional from Sears.

4 years ago

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Edna Las Vegas, NV

May 13,2022 It has fast and efficient service. Thank you.

4 years ago

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Leslie Williams Indianapolis, IN

My first experience with the plumber was a good one

4 years ago

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Roy Edward Merrell Danielsville, GA

Prompt customer service oriented service

4 years ago

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Pamela S Hayes Clover, SC

Responsive, on time and they fixed my refrigerator

4 years ago

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Sherry McAllister District Heights, MD

Responsiveness, licensed contractors who know their work.

4 years ago

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Jerry D Billington Princeton, TX

Have had rapid response and make it easy to file a claim.

4 years ago

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Shi zhang Villa Park, IL

It is a good home warranty company. Fast service time.

4 years ago

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Marie Lebron Lawton, OK

It was so easy to do a claim and pretty quick.

4 years ago

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Judith K Halliburton Sierra Vista, AZ

always responds quickly and sends well qualified workers

4 years ago

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Karen Thomas Gretna, LA

Always responds quickly. Good product for the price

4 years ago

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Connie Warner Plainfield, IL

Excellent customer service top quality repair people

4 years ago

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Arleen Gargano Mooresville, NC

Excellent Service, Tech was very informative and courteous!

4 years ago

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Moses Hackett Greenwood, SC

Try repair your products best fix there business to save money.

4 years ago

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Tom Lawson Mesa, AZ

The response time was good, and my ac was repaired by replacing a solenoid

4 years ago

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Richard pepin Riverview, FL

it took 3 times to fix my washer they replace everything from the board to the shocks

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Verified Customer

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John Sides Odenville, AL

Terrible customer service. Almost impossible to reach a rep on the phone, supervisors will not return requests to call customers. Reps told untruths

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Marsha Bolden Dallas, TX

The last time I called I did not receive service and when I called customer service, nothing was done. And my sink still leaks.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Sheryl Bunn Nixa, MO

Excellent service. Your people in our area were timely

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

May. 19th, 2022

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Richard Greenberg Lake Zurich, IL

Waited over 2 weeks to give permission to fix furnace, put me off and lied repeatedly until I threatened to cancel contract. Total nightmare !!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Marian Plant City, FL

The technician was prompt and did the repair well

4 years ago

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Barbara A Cornelius Jacksonville, FL

I have speedy response and good choices of vendors

4 years ago

Choice Home Warranty Reviews