Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Orlando Hyattsville, MD

Everytime I called customer service they responded.

5 years ago

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Glenda Columbus, GA

Customer support has always been very helpful.

5 years ago

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Subhransu Mc Kinney, TX

All the technicians who ever came to my house were all perfectly knowledgeable.

5 years ago

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Dave Spring Hill, FL

Sometimes it took too long to get a service technician here.

5 years ago

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Lamont Norfolk, VA

The company responded quickly when my AC wasnt working.

5 years ago

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Ann Henderson, NV

Organized, efficient, with good contractors

5 years ago

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Ann Thomas Indianapolis, IN

Quick response and good service repairmen

5 years ago

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Art Smith Dacula, GA

They are reliable, prompt, competent and friendly!

5 years ago

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Paru Mazumdar Smyrna, GA

They take care of complaints right away.

5 years ago

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Law Port Charlotte, FL

Didn’t cover a filter line to repair A/C so plan to go with new company in future. Cost me more than 400 dollars ( because of fine print)

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 6th, 2021

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Rachel Jackson Louisville, KY

Always courteous, and prompt with response.

5 years ago

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Northgate drive Dumfries, VA

My issues get resolved efficiently and fast.

5 years ago

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Trista L Davis Washington, DC

Quick service and excellent customer service

5 years ago

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George Shepherd Summerville, SC

They took care of oven issue in a few days.

5 years ago

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Ann F Lut Maple Hill, NC

They responded quick diagnosed and fixed problem

5 years ago

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Janet McDermott Las Vegas, NV

Good except they denied a pool filter repair and. refrigerator door repair.

5 years ago

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Stephanie Villaver Richlands, NC

Good service ! Never an issue when I need help

5 years ago

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Rose Baton Rouge, LA

I always have a repairman come in quickly after I put in a claim.

5 years ago

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Sara Pompano Beach, FL

They get the job done. I don't have to call ten times.

5 years ago

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Jennifer Canonsburg, PA

They always get the appropriate professional here quickly.

5 years ago

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Ryan Baltimore, MD

I went with Choice Home Warranty because it was cheaper than other options.

5 years ago

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Judy Rockwall, TX

I think it's a pain. Because they require a whole lot more validation.

5 years ago

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James Elkton, MD

Customer support gets back to you in a good amount of time.

5 years ago

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Laurence Cumming, GA

I was impressed with the speed at which help came.

5 years ago

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Tiffany Lancaster, OH

One time I called and nobody called me back for like six days. They did come out and fix my furnace.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 20th, 2021

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Christine Pleasant Grove, UT

They're just always very friendly and informative.

5 years ago

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Lori Spring Hill, TN

I've had one claim and it's still not resolved. I would not recommend Choice Home Warranty and I will not renew with them, unless this is resolved.

5 years ago

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Jaqueline Williamsburg, VA

They have great customer service which I'm happy with.

5 years ago

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Anonymous Fort Worth, TX

I had some plumbing issues and it took two days to get somebody to my house.

5 years ago

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Deborah Lupa Carpentersville, IL

Every time I’ve had an issue CHW is on it immediately

5 years ago

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Tom Butler Denville, NJ

Rather quick response to claim filing. Technicians seem capable.

5 years ago

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Anonymous Columbia, SC

They completed the service in a timely manner

5 years ago

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Kathleen Daniels Charlotte, NC

They are always there when I need them. always

5 years ago

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Lenora Polk

I was satisfied with the repair of my dryer

5 years ago

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John Sackey District Heights, MD

Always on point when I have a break down

5 years ago

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Brenda Price Covington, GA

Choice handled my problem very fast. I was very pleased.

5 years ago

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Robert Schimmelpfennig Orlando, FL

Two service calls, rapid response and fixed the problem

5 years ago

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Tom Goza Mustang, OK

They took care of my problem in a very timely matter.

5 years ago

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Anonymous Cedar Hill, TX

My issue was resolved on the first visit.

5 years ago

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Peter Lewis Saint Petersburg, FL

Quick response and quick repair appointment

5 years ago

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Fred & Cheryl Reth

I recently reached out to Choice Home Warranty as a new customer and was impressed with the prompt and caring service I received. While I have concerns about the quality of equipment they might provide, my initial experience has been positive. I hope they maintain this level of support and prioritize premium equipment to keep my business.

5 years ago Edited January 10, 2024

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Daouda Frederick, MD

The customer support is excellent and very friendly and professional and caring.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Customer Relations Director.

Mar. 17th, 2021

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Anonymous Scarsdale, NY

I like that you can get an immediate response from the help line, but I'm not using it much.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

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James Fortson, GA

Prompt attention and they reply on time. They are okay.

5 years ago

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Carrin Brown Waldorf, MD

They were very attentive to my needs and answered every question I had.

5 years ago

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Mark Winston Salem, NC

Customer support is responsive and helpful when you call.

5 years ago

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Regina Newark, DE

The people they sent out have been unprofessional. When we called about the garage door opener, we were told it was not covered.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Feb. 25th, 2021

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Melissa London, OH

It’s been over a month and they are still processing my claim. The rep was very hard to understand and I had to keep repeating myself.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 25th, 2021

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Verified Customer

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Renata Hyattsville, MD

The technicians have been pretty good. They have more flexibility and reasonable price.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Feb. 25th, 2021

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Verified Customer

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Quay Shreveport, LA

They are always on time and very professional

5 years ago

Choice Home Warranty Reviews