Choice Home Warranty: Read 46,189 User Reviews From Real Homeowners

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Dewey Ray Horman Rio Rancho, NM

The sales man took the time to answer all my questions and took the time to explain the coverage very well

4 years ago

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Queen Smyrna, GA

Every time I call for service it's a fight to get something repaired. It's never a fix on spot they always have to report it and then Tech comes back one Choice Home Warranty have approved. I have another warranty company who always fix on the spot and I have never had any major issues, I am going to switch.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 11th, 2021

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Tim Houston, TX

Generally pretty bad service 1. First call out to deal with a water heater that the pilot light is not staying on. Claim denied and won’t fix it 2. Electrical problem. That was a good experience. Came and fix the problem 3. Dishwasher issue: technician did not turn up

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with some of the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 7th, 2021

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Monica Caillet Humble, TX

Always responsive. Technicians are scheduled promptly. If there is an issue, Choice will handle it immediately.

4 years ago

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Nicole Wolfe

I was having trouble with my garbage disposal and a tech was at house within 72 hours and had it fixed. Thank you!

4 years ago

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Jacqueline Daughtry Washington, DC

The representative from Choice repaired my Clothes Dryer. He was thorough and comopleted the job with vigor.

4 years ago

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Donna Gilmer, TX

I have been with CHW for three years. What I dislike most is the continual no shows of their Technicians. At least 90% of the time I have at least three no shows before an actual Technician arrives to my home. That equates to a lot of wasted time and money on my part. Sadly, the issue has not improved over the past three years.

4 years ago Edited January 10, 2024

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John Howren North Myrtle Beach, SC

After making the appointment they follow up every step of the way. Very thorough. One of the best in the business.

4 years ago

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Robert Summers Charlotte, NC

The service technician that was sent out was the wrong type for the job. He was nice and professional but in the wrong field to help.

4 years ago

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Mike Carlile Tucson, AZ

I waited over a week for a tech to show up. Now I've got to wait 30 days for a voucher. I could never call that much of a service. It is a good thing that I'm a widower. Had to wonder what the average family of 4 would've done!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 27th, 2021

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PapaK

Never a problem, respond quickly and seems to cover a lot of things.

4 years ago Edited January 10, 2024

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Gerald Kittrell Cleveland, TX

Choice sent a repairman to my home to repair my AC,He said the unit was unrepairable due to large leak in attic. Choice would not pay because the was some rust on the unit.Choice had another co. here 2mts ago who charged the unit & said the unit was in good shape. Jerry K

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 27th, 2021

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Srinivasulu Nadella Washington, DC

Worst company to buy/use the warranty. I am using this company warranty for more than 1 year but they always rejecting my claims (total 3) by looking for exceptions even though these are not excluded in the warranty. Totally lost the confidence on this company. Waste of money and time with these guys.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 27th, 2021

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Brenda Murphy San Angelo, TX

My stove top went out, they offered me 338.00. The stove is 539.00 at Home Depot & then I would have to pay for some one to install it at an average rate of 90.00 per hour plus any parts used. Very unhappy with the small offer.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 22nd, 2021

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mattese lecque Jacksonville, FL

I called about Air conditioner not working and tge Technicisn arrived the next day to replace the capacitor.

4 years ago

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Sg Caddo Mills, TX

They respond quickly. But disappointed with being cancelled for new technician appointment for 2nd opinion of my issue from another company my Air conditioning still not working in one room.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 22nd, 2021

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Ronald Ronald

service man came to my house within a few hours and replace the compressor fan and got me up and running quickly.

4 years ago

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Brittan Robbins Germantown, TN

Literally nothing worthwhile is covered. I pay a $65 fee to be told what needs to be fixed isn’t covered. It’s redundant in payment. I could have paid $65 to just get it fixed! I truly feel if it’s an I covered service, no fee should be charged. It unfortunate that money is being taken for ZERO purpose. It helps no one.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage

Sep. 21st, 2021

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Ilene Jenkins St Louis, MO

So far our experience has been satisfactory but we still have the final repair/replacement to be completed.

4 years ago

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Will Lambert Stone Mountain, GA

I had to pay for my air conditioner repair myself because you all would not pay for the wiring repair. I didn't like this.

4 years ago

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Marcus Leibham Houston, TX

The contractor was in and out within 20min. He explained to me what caused the issue. Great experience.

4 years ago

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Timothy Mellish Elburn, IL

Technician Jonny was on time and did a fine repair on my bathroom sink He was very polite and courteous.

4 years ago

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Susan Flores Forney, TX

Can't rate you yet, we have a claim pending and have not received our washing machine replacement money. I hope we get it sooner than 20-30 days like we were told, because our washer doesn't work at all. Is there any way to speed the e gift card up?

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 14th, 2021

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Elaine Powell Alexandria, VA

My request for refrigerator repair was approved with no additional charges except the Warranty $60 fee. That is great.

4 years ago

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Lazaro Durruty Hampton, VA

Had a problem with my refrigerator, called and made a claim. A technician was sent out and fixed my problem.

4 years ago

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Coffeecat Ottawa, IL

Easy to make the claim and the service rep that came was awesome! Prompt, knowledgeable and efficient!

4 years ago

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Kishore Annavajjhala Plano, TX

I submitted a claim at 11.30 am. A technician came out the same day to check. That was excellent, awaiting work order and parts.

4 years ago

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Ray Jones Key Largo, FL

I have filed two claims since I’ve been a member with choice home warranty and in both incidences choices did everything in their power to get out of doing the repairs. I would not recommend this company to repair a dog house

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 9th, 2021

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Josie Dominguez Buda, TX

My deductible went up and I didn’t know plus I called you all 3 times and got 3 different answers. I was told you were going to lower my deductible and to just let the guy that came to fix my appliance and again I got another answer. So I was not a happy customer. Will be looking for another home insurance!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 9th, 2021

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Craig Hervey Bryan, TX

Just one more item that you find a loophole not to cover. Sent a serviceman out and he fixed it and left. Thirty minuets later he came back and said CHW refuses to pay claim. I paid the man $200 for his work and his gas money. Very sad company

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 8th, 2021

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Ulysses Davis Wake Forest, NC

I have a Freon leak in my air conditioner. I am in a no win situation. Choice Home Warranty will not pay for a leak test so the technician said they can not fix it and my claim is denied. I don’t recall signing or seeing a contract that stated a test to find out the problem would be denied.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 8th, 2021

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Beverly Boylan Brooklyn, NY

This is my second time writing a review for the same job, the service was great very efficient and my problem was solved with the garage door opener

4 years ago

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Jessica O'Donnell Columbus, OH

Spent over 10 hours over 3 months and $250 on what should have been $75 and total 3 hours or less to fix. Customer service is not serving the customer. They lie and dont honor what the last representatives say. Not worth anyones time or stress. Dont sign up with them.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 2nd, 2021

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Jevon Thompson Alpharetta, GA

I appreciate the timely response and the quality of vendors that have been assigned to work on my service calls.

4 years ago

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Subhas Sing Phoenix, AZ

I didn't know Home Warranty allow only cheapest product and they only allow replacement faucet which are not working. Technician replaced my high quality faucet with cheapest one in market. I don't think it will go far and will be on vicious cycle. Now I have 2 kinds of faucet in the same bathroom.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2021

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Christopher Porkarski Whitmore Lake, MI

CHW says they reserve the right to determine if an item covered under the contract should or shouldn't have broke due to the age. If it breaks before they think it should, they say they don't have to cover the item. It was my understanding the warranty was was for the unexpected not the expected.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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Big Man Pooler, GA

Just signed up today! Was very easy and very reasonable. My house is 6 years old and I like having a peace of mind!

4 years ago

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Richard Gray North Little Rock, AR

Easy to use and friendly personnel I did not have a problem with the service person wkk hi o fixed my dish waher

4 years ago

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Bill W Libertyville, IL

Horrible. They won't honor their warranty. 7 weeks without a functioning AC in the middle of a hot TN summer and CHW just keeps reassigning technicians and giving me the runaround. I finally filed a complaint with the BBB tonight.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Annie B Chandler, AZ

I got denied for a replacement and appealed. I was assigned a rep and can't get a call back. Also, the service technician repaired one problem and that was denied so I had to pay that, also. I want a call back to discuss these issues.!!!!!!!!!!

4 years ago Edited January 10, 2024

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Grabill Patricia Palestine, TX

The person that I talked to answered all of my questions and left me his name and phone number and extension, I just put two claims in today,

4 years ago

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Elizabeth Douglas Baton Rouge, LA

Representatives are helpful and professional. Claims service needs work. Communication is only by appt. can’t simply call claims rep to discuss.

4 years ago

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Rhonda Harden Canton, GA

They will not approve simple toilet repairs, but they will send a plumber to collect your deductible. The plumber will not have the authorization to fix it. He or she has to call Choice Home Warranty for approval after they arrive. CHW will not answer the telephone to provide approval, even though it’s during their business hours.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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Marie Harnishfeger Morristown, TN

Horrible experience so far. Poor phone voice prompting. Poor communications after filing claims. Confusing on line prompts/choices for filing claims. Poor customer service. Too many sales calls for a product I have already purchased. Having to explain issues several times to several people.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Julia Walker Austin, TX

Other than this newest service claim every single time we have filed a claim the service has resulted in our having to hire someone outside the warranty to fix what the Choice Home Warranty service agents made worse or we couldn't get service fast enough.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Tracy Faulkner Melbourne, FL

Was so simple. Email them tell them what’s happening and they take care of it. It is don’t fast.

4 years ago Edited September 14, 2021

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MommaTeewhatsGood Taylor Charlotte, NC

The repairmen that have been sent out to our home have been very professional, punctual and on point

4 years ago

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Andrew Genna Columbus, OH

Just made a claim this morning . fast easy claim process. To soon to tell the rest. So far they have been excellent.

4 years ago

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Debra Lin Montgomery Graniteville, SC

CHW customer service is good,in person or online.. Repair person that came out fixed it the same day. Good job everyone.

4 years ago

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Dennis Armstrong Houston, TX

Our refrigerator has not wkd at all for over 6 wks. It was reported to CHW on 7/9/21. Finally got a technician out here yesterday, 8/16/21 . Now a part is needed & the projected arrival date is 9/23/21. If the ordered part fixes the problem, we will have been without our refrigerator for 2 & 1/2 MONTHS

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 19th, 2021

Choice Home Warranty Reviews