Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Charles Brown Harrison, AR

I was very upset due to it would have cost you all $943.00 to repair my wash machine. Instead of repairing it you all decided to replace the washer. For $343.00 I don’t no what planet you all live on but $343.00 want replace a Maytag wash machine.

1 year ago

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Jonathan Diehl Myrtle Beach, SC

Peace of mind and value. Pretty prompt service. Good contractors, mostly Sears home repairs who know what they are doing.

1 year ago

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Thomas Elizabeth City, NC

Listened to my questions,found a plan that fit my budget.no high pressure.great experience thank you.

1 year ago

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L.G. Olmsted Vero Beach, FL

Your choice of technicians is ok however discussing a proposed claim takes far too long. Was told it would be yet another week before I could even discuss with a case manager. Meanwhile I go without replacement article

1 year ago

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James Robinson Cleveland, OH

I was very satisfied with the customer service and issue should be resolved soon hopefully within the next 24 hours

2 years ago

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Leon Banks Houston, TX

The price is what got me. The rating moved me to your company. The representative was very helpful and attentive.

2 years ago

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tom morgensen Sunset Beach, NC

Being able to review and signup on/line is really convenient and free from dealing with it by phone !!!

2 years ago

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Jayakrishnan V Manakin, VA

Rejected my claim saying it’s a pre existing condition. If they reject all the claims stating it’s a pre existing condition then why we need home warranty. Devices stop working from a particular day and no one in this world can say there was a pre existing condition and it failed because of pre existing condition.

2 years ago

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Anthony

I was very pleased of the service of the appliance technicion who came and checked out my dishwasher.

2 years ago

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Stan Weintraub Mt. Pleasant, SC

Check out my latest claim. It’s been into effect since August and none of the people that Choice sends out wants to do the work and worse than that. I’m not getting reimbursed for hardly anything it is still unresolved and I’m very dissatisfied. I’d prefer to cancel the policy and get a prorated refund.

2 years ago

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Janice Byrne

I liked the technician you finally sent. But it took forever to get someone assigned. I’m still waiting on the plumbing job response. I will never recommend your company to anyone. Worthless waste of money. Your customer service is outsourced and they really can’t help anyone.

2 years ago

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Jessica Sadowski

You guys have been the MOST difficult people I have ever worked for. Your customer service is HORRIBLE and the tech who came out for our water heater problem scammed my account and your people did not care. I will NEVER recommend your company to anyone.

2 years ago

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jake salman Rancho Cucamonga, CA

Good service with quick responses every time we call we have quick service u less parts have to be ordered.

2 years ago

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Osarieme Enabulele Piscataway, NJ

Carlos worked diligently to provide us with all the necessary information! He made sure we were taken care of!

2 years ago

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Serra Archer

Technician was friendly and knowledgeable about the issue we were having and got our furnace up and running again.

2 years ago

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Triston Spencer

I have a washer machine that stopped working in January. After three visits from the repairman, and wrong parts being ordered. I still have a nonworking washing machine. It is March 4, 2024. My next appointment is on March 15, 2024 and no new parts have been ordered. I cant wait to hear the excuses.

2 years ago Edited March 6, 2024

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James Johnson Albany, OR

First time I used your service. Can rate this better or worse after my experience is finished. Just put in a claim and have not heard from anyone yet.

2 years ago

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J Silk

While it take a while for them to find me a plumber, we he did arrive he was puncual and knowledgeable.

2 years ago

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Mary

Had a problem with our dishwasher and they said that it needed replaced. So the amount of money for the replacement didn’t even cover the lowest cost of a new dishwasher. It also took almost a month to get the e-gift card.

2 years ago

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Zora Moreno Valley, CA

I just signed up so far a great experience very kind answered all my questions and was very courteous.

2 years ago

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Jerome T Waterloo, IL

Very quick to say u can find your own technician because very few want to work with them. Common comment is they are terrible to work with. What technician wants to come out, take pictures, upload photos and wait for approval to proceed. I wasted $ for a 5 year plan and its been terrible

2 years ago

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Robert Licata La Quinta, CA

Excellent service/sales advisor. Honest and straightforward and followed through with all he said he would do.

2 years ago

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Gerard Adore Rockville, MD

It took a while to get a service call, but it fixed the issue at the end of the day. I think get contractors on Choice's network is an issue.

2 years ago

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Ron Everdij

Last 3 calls were excellent , don’t like the fine print where high end appliances are not covered for replacement if they can’t be fixed . Too many fine prints !

2 years ago

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Valerie A. Jones Leland, NC

Too many issues with getting things done. Also they don't tell you what they will pay for a appliance, you go out to buy one and Choice only pays a fraction.

2 years ago

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Kim Coffee Gainesville, FL

The Agent was very knowledgeable and informing. He was extremely helpful in providing a Plan that addresses our needs.

2 years ago

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B Red Dallas, TX

I've paid $65 four times only to find out my home issue wasn't covered by the complete warranty I've purchased. Why pay the money for a warranty. The technician sent out for my garage issue was wonderful but he is independent of Choice Home Warranty.

2 years ago

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ed m zehnder Ashburn, VA

The response was prompt, fast. the technician responded within a day. He was very knowledgeable and professional

2 years ago

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Raul Vinas Oakland, CA

Good customer service experience Put a claim on My Heater Furnace And was fixed in less than a week 🙌

2 years ago

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Shenier Bledsoe Saint Joseph, MI

Misty D was extremely rude! She advised that she was monotone but she was just unpleasant. She even refused to escalate the call to management and claimed that her manager doesn’t speak with customers; which may be the problem. She may feel she can be rude without any accountability.

2 years ago

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yasser asmar Miami, FL

Filed a claim online. Had to wait one week for an appointment. Called the plumber today. And told had to pay service fee before scheduled appointment. It’s been over a week and I still don’t have an appointment. Choice warranty wrote payment was upon arrival of technician and gave me an appointment date that did not exist.

2 years ago

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Steven McClintock

They knew the information well, the price was right, and it covered the things I was concerned about

2 years ago

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Chambers

The Choice representative that waited on me made sure I understood everything and rep spoke to me professionally.

2 years ago

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ocal32 San Antonio, TX

The tech was not the problem.. The problem was being misled about having my claim covered, only to have it rejected and have wasted a whole day of work, and time only to waste $155 on past due fees, and $85 for the Tech fee just to tell us it was denied.

2 years ago

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Peggy Ring Sinton, TX

I feel the payoff to replace my refrigerator is too low. I don’t like that the payout is coming in the form of a gift card to Lowe’s. It restricts my purchasing power and timeline.

2 years ago

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Barbara Bulava

Sears technician has been here three times and our refrigerator/freezer is still not running and maintaining acceptable temperatures. What do we do now? Barbara Bulava

2 years ago

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Toby Richards Salisbury, NC

They are always good at finding repair people within a reasonable time. Also the call in request is easy to use.

2 years ago

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Tuffy Baum South Jordan, UT

Prompt response and vendor selected Luxor Heating was on time, made furnace repair and was very professional.

2 years ago

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Phil Pacific McKinney, TX

The repair company did a great job and was friend. But he had to wait for 1 hour for approval from Choice which inconvenience him and my family.

2 years ago

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Lonnie Goodman Hennessey, OK

They have always taken care of the problems that we have around the house. I Recommend Choice Home Warranty.

2 years ago

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Kathy Layton Mesa, AZ

I appreciate them finding a probider so quickly. Unfortunately the provider didn’t show up for three of the scheduled appointments.

2 years ago

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La Mounz

Paid extra for roof coverage and they wouldn’t cover a what was repaired so I still had to pay $500 out of my own pocket and the representative who canceled my policy was no help whatsoever so I will now get another company, don’t recommend them at all.

2 years ago

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Randy

Every time that we needed assistance, it was delivered very quickly. Most of the professionals did a great job.

2 years ago Edited April 10, 2024

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Edford Luckey Schertz, TX

My claim to get my Refrigerator repaired was turned in 2 days ago and I get a reply saying the appointment is set for 16 January 2024! That's bullshit and if I wouldn't have paid for the full 3 years in full I would drop you ASAP!

2 years ago

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Cassandra Rickard North Las Vegas, NV

AirPro tech was great. He explained the problem but needed authorization from Choice to continue. I am now on the hook for more money to put out since , of course, the disclaimers! So much for your home warranty! Another turn down!

2 years ago

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Jessie LaBarre Columbus, OH

The technician they sent was amazing and did what he could to give us a fix. But it took choice almost a week to get someone out to our house. They were misleading, and now because the whole problem isn't because of west and tear, we have to pay for it. We'll be canceling!!

2 years ago

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Frank Pittsburgh, PA

Problem with disposal reported and fixed within 24 hours. Minor problem, but a problem none the less.

2 years ago

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Pat Craven Charleston, SC

The gentleman I spoke with, Tim, was excellent. Knowledgeable, friendly and accommodating to my needs.

2 years ago

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Sonny Galindo TX

They were very receptive to our claim and had a technician company contact us despite the January 1 holiday.

2 years ago

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Cheri Bilecki Wesley Chapel, FL

Lack of communication and it took over a week for CHW to ok the water heater project. Living without hot water, especially over the holidays, is not fun. The communication we received has not been very good.

2 years ago

Choice Home Warranty Reviews