Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Gerald Greene Huntsville, AL

We had to wait (3) days for service, my wife has Afib, trouble breathing, on oxygen! I reported this when I turned in my request pleading for priority consideration. It fail on deaf ears! Count us as very dissatisfied and disappointed with Choice!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 15th, 2022

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Tori Thompson Batesville, AR

Haven't had to use them yet but seem to offer great service. Customer service sales rep was easy to speak with and very helpful.

3 years ago

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Lawrence Wade Elizabethtown, KY

I am a retired veteran who lives on a fixed income. For the past three days I have been living in my basement due to air conditioning problems.I don’t want to comment on the lack of customer care I am receiving and hidden fees this organization attempted to acquire for repair’s that’s are covered. Not a satisfied customer .

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 15th, 2022

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Aaron Smith Plano, TX

Quick response to help solve problems. Reliable for homeowners to have what they covered for ,actually be covered by plan

3 years ago

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Kelly Barr Los Angeles, CA

I felt like I was being pressured by the sales guy on the phone. When I said I didn’t want to get a three-year plan or a six year plan he got kind of abrupt and Rude, I didn’t get to finish what I was gonna say and he hung up on me. So rude. Geez.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 10th, 2022

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Gary Morton Knoxville, TN

Did as advertised! My ac was failing and they scheduled a technician to come out and resolve the issue.

3 years ago

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Henry Chang Austin, TX

Yearly premium and the price for each visit is reasonable. Easy to make a claim and the technician's response is quick.

3 years ago

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John Chaney New York, NY

Quickly found technician, then quickly found replacement when the first one did not show. So far, this is has gone smoothly.

3 years ago

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Abby Long Mobile, AL

On our first and only claim, they made a mistake on their part, where my claim was denied. Now I’m waiting on an appeal, almost two weeks to get an appointment to make an appeal. It’s the most absurd thing I’ve ever heard, considering my water heater is leaking everyday that goes by. (I paid for warranty year in advance.)

3 years ago

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Tamie Johnson Markham, IL

I like the promptness of service but I don’t like the fact that they don’t do what their advertising says. I had an issue with my water heater busting they didn’t cover it and then my air conditioner which I keep covered in the off season went out after it was serviced and that claim was denied. What a rip-off. A very disappointed customer.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2022

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Trena Harris Fredericksburg, VA

I called to get my air conditioner fixed when it was so hot and they sent a company out to repair the problem asap

3 years ago

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caren goodwin Wilmington, NC

Lately our claims have not been covered, such as Dishwasher, oven vent, etc. when you say replace in your contracts, you do not replace 100%, only a fraction is replaced.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2022

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Carrie G San Angelo, TX

Choice Home Warranty has been very dependable and taken very good care of us each time we've needed them.

3 years ago

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M C Lorton, VA

Very aggressive, harassing, bullying salesperson. Very bad customer service. I tried to cancel my policy today but to no avail- although we purchased today and we’ve 30 days grace period to cancel. We filed a complaint with the BBB, and plan to file two more with CFPB and VA AG-if we don’t get our refund.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 9th, 2022

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Renee Parsley Dover, DE

Choice was courteous move quickly to get the job done was finished in a day I would recommend choice warranty

3 years ago

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Luis Valenciano TX

Your customer service representative was very knowledgeable and courteous provided good customer service.

3 years ago

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Jame Andy Las Vegas, NV

I had to make three claims v within 2 weeks and they assigned them all quickly and to really great companies.

3 years ago

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Daniel Collins Jonesboro, AR

They will not return phone calls. I have tried several times. Extensions given will not work and you deal with different people. Very frustrating. Service company said they have paid for the same service with the same plan. They don’t understand why they wouldn’t approve this.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2022

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Brenda Leigh Yates Hampstead, NC

When I have had a claim in the past a technician has been assigned quickly and they are always very polite .

3 years ago Edited January 10, 2024

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Debbie Kane Chicago, IL

They responded quickly to my claim. I found a provider that could do the work quickly and all approved quickly.

3 years ago

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Regina Zeitlin Pahrump, NV

I like the fact that Laya was able to figure out that my ice maker inside the refrigerator door is covered...

3 years ago

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Teresa Watts League City, TX

We have had nothing but professional & courteous interactions. And, no argument when an item needed to be replaced.

3 years ago Edited August 22, 2023

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Russell Hale Denver, NC

I have bought this warranty for 4 properties and the first time I tried to file a claim I am told it will not cover my plumbing bc it is outside of the home. The leak is inside of the home at the foundation wall, but the pipe must be accessed from both sides of the wall, so they are dining the claim...... Not very good coverage .......

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Kumar Chheda Upper Arlington, OH

Very easy to work with this company and very fair process to submit claims and get broken items repaired or replaced

3 years ago

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Rosalie Krondak Round Rock, TX

Very easy to open a claim but when I needed to cancel it it wasn't that easy. I had to call and wait 10 minutes until someone answered.

3 years ago

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Lothar Greski Houston, TX

It’s hit and miss with this company. There are times when service is good and times when company lacks. Due to inconsistent service I will not be renewing for another year.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Sunil Dutt Katy, TX

Arktikos did an excellent job in diagnosing the issue with AC and fixing it. It was all covered in the warranty.

3 years ago Edited May 19, 2023

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Gerry Crawford Florence, SC

The technician who came for my dishwasher from Sears was great. He was efficient friendly and knowledgeable

3 years ago

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laszlo hegedus Las Vegas, NV

In a perfect world full warranty coverage is a full warranty coverage. The fridge was serviced prior to this call for the same reason under two different home warranty coverage I’ve had. Your adjuster knows well that the manufacturer does not cover the repair and that’s the reason we have a home warranty plan. Thinking twice to renew.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Charles Fluellen Chicago, IL

I’ve been with this company for 4 years or so and the only thing you all have helped me with is the igniter on my ovens my furnace went out got no help from you all I still upgraded my service now my dishwasher goes and you offer 200 and some change to replace it I’m a very unsatisfied customer

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

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Mindy J Tampa, FL

Hometown air, the vendor from choice warranty was great.! However, Choice warranty themselves I’m very disappointed in their service and customer support and at this juncture I’m not looking to renew but to research other home warranty companies

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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Minnie Iwunze Arlington, VA

I can always count on Choice Home Warranty to select the best contractor for any service claim request.

3 years ago Edited January 10, 2024

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KW Charlotte, NC

The plumbing issues were promptly repaired within 24 hours. The service was fast, professional, and convenient.

3 years ago

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Demi Pasquale Prosper, TX

The tech that came to my house was wonderful. Claims department is a total nightmare. I received horrible service from representatives. Based on treatment from claims & service department I would never recommend this company and will be switching myself!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 11th, 2022

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Mike Galus Raleigh, NC

Price is right. Response from repairman almost instantly. Contractors have been on time, professional and efficient

3 years ago

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Amber Smith El Paso, TX

Choice is a terrible warranty to have. They hardly cover anything and send out less rated workers to your house and never have the right time frame. It is very frustrating As soon as I find another warranty company, I will be cancelling with them.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 11th, 2022

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Becky Reef Wichita, KS

I have only had one incounter and it was fast for them setting up my appt. but the place was taking forever to come out.

3 years ago

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Felicia Ward Dundalk, MD

Quick response from chw when I have an issue in my home. The experts sent to make the repairs always do a great job.

3 years ago

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Janette Semien Houston, TX

The rep that took my calls was very nice and was able to get my request scheduled in a timely matter.

3 years ago

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Nancy Kesler Marsala Orlando, FL

They don't listen. Cancel claims without contact. Been outright lied to by multiple agents including their resolution dept. Wasted days of my life trying to keep an appointment with an assigned vendor they kept cancelling. Nightmare of a company to work with. Many of their vendors are quite questionable with bad reviews.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 9th, 2022

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Sharen Craig Peoria, AZ

I don't know how I can replace my dishwasher for 200. And It has been month and still no check. My icemaker still does not work. It makes ice, but it won't dispense.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 9th, 2022

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Kendra Eads Cape Girardeau, MO

This is not a good company or a good warranty product. Most claims are denied and they can’t get any techs to work for them because they are so difficult to work with. Customer service has ranged from unhelpful to rude. Would not recommend.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Brenda Laney Greenville, OH

They were quick to respond and the technician that fixed our problem was very nice and answered all our questions!

3 years ago

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sweet ga rose blooming Macon, GA

my ac stop working call choice on tuesday evening, i had a repairman out on wednesday, very prompt service

3 years ago

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Robert Taylor Jefferson, GA

Took 2 days to get a tech to call. Tech came out 2 days later. Took 3 days for repair approval. The tech will be back in 4 days to repair. Time line and communication was terrible.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 5th, 2022

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Dana Woods San Francisco, CA

Horrible! Denied my claim for a different reason than what the technician provided them. Confirmed with the HVAC company and was informed that they did not communicate with the warranty company the reason that was listed in denial letter. It was also different from what was written on my invoice from the technician.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Joe Clark Smithtown, NY

I do not like the drop down boxes when you report an issue. That is convienant for you ,not me. The time it took was fantastic, 1 day. Tech knew exactly what was necessary.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

May. 5th, 2022

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brooke colbert Topeka, KS

I have now had 2 claims with Them. The first one is still a pending claim but the second one was taken care of quickly and efficiently.

3 years ago

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Yvonne Shaw Temple, GA

I have a problem with my water heater and to this day they haven’t fix it and it’s been over a week. I’m a 70 year old women taking care of my 94 year old mother heating water to clean my house and bathe is beyond expectable. So I don’t recommend this home warranty company

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Joan Costner Jonesboro, AR

quick, easy, everything explained by Everett. Hope to never have to use it, but I'm glad to have it if needed.

3 years ago

Choice Home Warranty Reviews