Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Jay Evergreen Park, IL

Please don’t not get into a contract with them. I have placed 3 separate claims within the past two years and all my claims have been denied. Please don’t waste your money!!!!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 3rd, 2019

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Larry New Albany, MS

After shopping several home warranty companies, I felt that Choice offered the best value for my money.

5 years ago

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Lawman Stratford, CT

PLEASE DO NOT WASTE YOUR MONEY!!!! THEY DO NOT APPROVE ANYTHING, the contract says it's covered but read the small print, they always have a excuse, THIS IS A TOTAL SCAM I WANT MY MONEY BACK!!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 22nd, 2019

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Candace Tubbs Cincinnati, OH

No supervisors, no service, no way to stop payments. As a customer, I've gone more than 4 months and 5 repair no shows but they continue to take payments they are not authorized to take out. They are a scam.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 19th, 2019

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Pat Deutschman Sevierville, TN

Was lied to by choice warranty - I was called for an appt that was supposedly set up by Choice Warranty- when I called the company that was to come to the house- they hadn’t ever heard of Choice Warranty!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 15th, 2019

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Mr. F. Taylor Winston-Salem, NC

This company is a fraud. When I submitted a claim for repair, I was given the run around and finally denied. This company collects your money but does not deliver on services.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 8th, 2019

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Sheena Berriel Eagle Mountain, UT

It was great. My rep was awesome. She was fun to talk to and answered all my questions.

5 years ago

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Shirley

Do not have good coverage. Try to find loopholes to deny claims. Would not cover a hot water heater because they called it a holding tank. Would not cover a.c. Because of rust and corrosion on a 31 year old unit.

5 years ago Edited January 10, 2024

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MARK CONNORS Porter, TX

Sign up process was easy and very quick. I hope if I need to invoke this warranty, the service will be as good

5 years ago

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Jennifer Saint Charles, IL

Would give less than 1 stars if I could. This company is a complete scam, they will deny every claim, and you'll be out the $75 service fee. Total bait and switch. DO NOT GIVE THEM YOUR MONEY

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 2nd, 2019

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Elizabeth Bost Concord, NC

This service is a scam!! My water heater busted and flooded my home. I paid for services up front with the company they selected, and are denying reimbursement. I will be seeking further action. Do not use this company!

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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AM Derry, NH

VERY BAD EXPERIENCE. THEY TOOK MY MONEY AND I GOT NO SERVICE.ALL THE APPOINTMENT THEY SET UP FOR ME THEY ARE ALL FAKE.NO BODY WANTS TO WORK WITH THEM.VERY BAD SERVICE.DO NOT USE THEM.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 30th, 2019

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Gregory Barr Ballwin, MO

Denied out claim for an A.C. repair because my 7 months pregnant wife couldnt wait in 100 degree heat for a repair authorization. A completely despicable company with reprehensible values. Stay away.

5 years ago

Reply from Choice Home Warranty

As our customer, you are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Jul. 30th, 2019

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Humberto Las Vegas, NV

Our expectations were exceeded and CHW handled all of our claims in an efficient manner

5 years ago

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Laura Badovinac Atlanta, GA

They have been calling me non-stop to sell me a policy. After repeating a million times to the salesperson that I was no longer at a CT address he hung up on me. Not a good salesperson, acknowledge the change and move on!

5 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly to address your needs..
Regards,
Choice Home Warranty

Jul. 19th, 2019

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Rene Pearland, TX

They denied all my requests and claims, made it difficult to communicate with them, any appliance has to be replace one day even if you give them Stay away from this company!!

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 19th, 2019

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RICHARD W EAKLE Frankford, DE

Called with a garage door issue. Appointment set u almost immediately. Next step is to fix it.

5 years ago

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Lynda r Torrington, CT

Worst possible home warranty one could ever buy. Do not buy this product. Company look for any reason to deny coverage biggest mistake of my life was buying this policy and I would not recommend it to my worst enemy

5 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on \

Jul. 9th, 2019

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Eddy Patterson Granbury, TX

Work was clean and complete. Was able to do additional services to enhance the performance.

5 years ago

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Dina Brundage Casa Grande, AZ

I really don't feel any stars are deserved. They denied repairs of all claims made when we had them. Customer service does not return phone calls. Very rude,unprofessional service.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2019

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Nicole Kennedy Westwego, LA

The service was awesome. Timely and very efficient. I’m glad I chose home warranty!!

5 years ago

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Geneva Buffalo, NY

Just received a call from a representative named Matt who was very rude and hung up on me because I decided to go with another company if this is the way business is done I am happy I decided to go with someone else!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you had a negative experience with our sales department Geneva.

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Jun. 24th, 2019

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Tim Tucson, AZ

6 year warranty for $1750. A year later my air went out and cost $6,300 to replace by the service people Choice sent out. Claim was denied but Choice offered a token $500. instead of $6,300. Not happy with Choice........

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jun. 19th, 2019

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Momma J Lancaster, TX

Ease with scheduling service call. To get my AC working properly, Choice did not cover what was needed to get it working. Was very disappointed.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jun. 12th, 2019

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Jorge Gamboa Conroe, TX

Fast and accurate. Great service. Aproval for the repairs took less that 30 mins.

5 years ago

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cynthia O'Fallon, MO

If zero stars was an option, I would certainly choose! Not one claim was covered during the year I had this awful company. Meanwhile my family member had every claim covered with the competition. DO NOT RECOMMEND!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 5th, 2019

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Jeff Cayce, SC

Terrible waste of money ! Whenever there is a problem and someone comes out they always find a reason to not cover the problem and you waste $60 ...save your money and save $500 a year

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 5th, 2019

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Andrew Bella Vista, AR

THIS COMPANY CHOICE HOME WARRANTY ISN'T WORTH THE 1 STAR I GAVE IT. They give you a false sense of security. Make you think they will pay for normal wear and tear but will find a way not 2.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Linda L Mitchell Durham, NC

DO NOT USE THIS SERVICE!!!!!! IT IS A RIP OFF. THERE ARE LOOP HOLES IN THE CONTRACT THAT WILL NOT ALLOW THEM TO REPAIR OR REPLACE YOUR MAJOR APPLIANCES/UNITS . PLEASE STOP PAYING THEM TODAY OR YOU WILL BE VERY DISAPPOINTED.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Macias Avondale, AZ

Have been waiting now for 3 weeks for check in the mail to repair appliance that's besides the 2 weeks lost of time initially in miscommunication. Plus will need more time to order part and wait for service.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

May. 23rd, 2019

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William Irving Raleigh, NC

The experience has been wonderful so far. I can have a piece of mind knowing that we are covered.

5 years ago

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Federico Zuniga Houston, TX

I feed as if you and the people you send out to complete the service call are looking for things to opt out of coverage and trying to get satisfaction from your call center is next to impossible.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 10th, 2019

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Mary Weiley

we have only had to call once so far but we're very pleased with the work done.

5 years ago

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Andrew Fitzsimmons Baltimore, MD

Repairman unclogged the drain, but he found a leak in the pipes which he din not try to fix. He advised we put a bucket under the pipe.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 3rd, 2019

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MKMello Mansfield, TX

I received prompt service and the customer service tech. handle all my needs and concerns.

5 years ago

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Philip Swain Las Vegas, NV

The plumbing claim was handled efficiently and on time. I was pleasantly surprised that the service fee was zero $.

5 years ago

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Norman L Burgess Frisco, TX

Not the best quality of service companies are assigned to do the work. Not really impressed with who they assign the job to as to companies

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Apr. 19th, 2019

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Tim Roberts Wylie, TX

So far this company has been great very prompt on claims and have repaired all our issues

5 years ago

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Derrick Pierce Converse, TX

I only gave them 1 star. I would give zero if I could. They are very dishonest and misleading..a total ripoff. I only stayed woth them for 3 weeks and I gladly left to go back to AHS.

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Apr. 11th, 2019

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Troy Nathaniel Harris

Was easy to get my issue resolved. I appreciate the expediting from one department to the other.

5 years ago

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Yvonne Oukrust Las Vegas, NV

A appointment was made the same day I called, actually within less than 10 minutes

5 years ago Edited January 10, 2024

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Robin Rich Merlin, OR

Had a technician the next morning !!!Very polite and worked hard to find the problem !!

5 years ago

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Charlotte Ellenwood, GA

Awesome service, very knowledgeable staff and prompt. I would definitely use this company again!!

5 years ago

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R F Ellenton, FL

The Flowmaster rep Frank was prompt and very professional ... so far work seems to be fine.

5 years ago

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Andrea Lee Clearwater, FL

Work very professionally done! I would highly recommend to my clients and friends.

5 years ago

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Patrice Pittsburgh, PA

Filed a claim Thursday, repairman came Monday, and haven’t heard back yet. Don’t know if or when my washer will be repaired. It’s now Tuesday evening.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 27th, 2019

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Rickey Williams Montgomery, AL

I’m not happy with the replacement policy that your company uses. I feel they should replace your product with the same type of product.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 26th, 2019

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Brian H Bowie, MD

Choice denied me because I was a new customer. Choice is really slow at getting you a contractor. They make you pay for every contractor that comes out for the same claim. Not my kind of company...

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 26th, 2019

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Stephen Burton Las Vegas, NV

Do not use Choice Hime Warranty!! They 1st lied about what was wrong with my freezer and after I had it fixed myself they found a loop hole not to cover it. Shady LL. (Lies and Loopholes)

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
One of our Consumer Advocates will be contacting you shortly to address your concerns.

CHW

Mar. 13th, 2019

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Lowell Farber Loxahatchee Groves, FL

Overall most contractors are just ok. Except the one we had yesterday to fix appliance. His company Mike appliance. He was outstanding.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 11th, 2019

Choice Home Warranty Reviews