Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Diane Laws-Brown Kennesaw, GA

Their customer service STINKS. They are non-responsive (including management); you are unable to speak directly with anyone other than the rep who answers the phone and they have NO authority to do anything except "escalate" issues. Even with escalation no one responds, including management team. They don't replace broken appliances -- only offer meager cash offer. They don't consider the quality of the broken appliance -offer made based on lowest quality.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2020

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K Clark Wimberley, TX

Great! When my garage door opener broke, Choice sent out a high quality company and service technician to assist. I was very happy.

6 years ago

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Ida Encina

Repairman was knowledgeable, explained what was the cause of the problem and diligently accomplished the repair job. Excellent service.

6 years ago Edited April 1, 2024

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Carole Eady The Bronx, NY

When I signed up for Choice Home Warranty I spoke with a salesman about the air conditioners that I had. I told him I had separate ACs in each room. He suggested I sign up for a three-year agreement so I could protect all the ACs since they won't break down all at once. The first time one of the ACs broke down, my claim was denied because Choice Home Warranty does not repair the non-ducted wall units. I spend $1200 on this agreement and now have to spend another $800 to repair the ACs on my own. Now comes the stress of trying to get out of this contract.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 20th, 2020

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Kerry

The recent service needed did not get completely finished. Therefore I am still in need of service to satisfactorily be completed. Not impressed because service is not finished.

6 years ago Edited February 6, 2026

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Danny N. Cage Natchitoches, LA

Not at all customer friendly. Didn't appear to care about my particular need, only concerned with renewing my contract. Since having this plan, it was like pulling teeth to get something done. I was not notified of my responsibility to pay for the service call, until the technician was ready to leave. I paid him because of professionalism, knowledge of what he was doing. My contract is up on the 24th of October 2020?? Who knows?

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2020

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An'iya HG ,

Not happy with trying to sucker me into more and more money invested. I really was just looking into it - a call was unnecessary. I went ahead and took the offered insurance but doubtful I'll renew.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Oct. 20th, 2020

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John Brough New Port Richey, FL

On this particular project of repair to my Refriigerator the experence was not what I had exspected. There has been 6 or 7 repair men out to repair the refrigerator and it is still not fixed.

6 years ago Edited January 10, 2024

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Steven Salgado Virginia Beach, VA

This warranty company is not very attentive. Very few of their employees are actually helpful and willing to do their job in a timely fashion. My Microwave has been broken for 1 month now and I am just starting to begin seeing the resolution process. The case manager I was assigned was not readily available nor did she respond to my emails. This whole warranty process has just been a disappointment.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 15th, 2020

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John D Whitten Elk Grove Village, IL

I gave a 4 star rating waiting to see what happens next with my microwave. But up till now i've liked the service and the prompt responce to service calls.

6 years ago

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Lieu Duyen Midlothian, VA

It is a quick process for us to sign the contract. Web page is very clear about the coverage. I hope to benefit from this program. LD

6 years ago

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David Levine Hendersonville, NC

The tech was very polite, safety conscious and very knowledgably. I should have any other problems I hope the other techs are as good

6 years ago

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Kenneth Williams Marshall, TX

Called our claim in Friday morning and support was there Friday afternoon and had our AC up and running Saturday afternoon.

6 years ago

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Jeanette Frank Fayetteville, NC

The HVAC service provider that came out was great and took care of the problem. My issue is I logged the claim on September 28, 2020 and Choice Home Warranty scheduled the service appointment for one week later. Unacceptable! Blamed COVID on their prerecorded updates to me. Come on! Lame excuse and not correct. They obviously don’t have a good contract list of providers.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 13th, 2020

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Quinn Scottsdale, AZ

You guys were supposed to have a case manager call me back to replace my microwave. I called and emailed with no response. Then you guys said management would call me in 24hrs. NO SUCH CALL TILL THIS DAY! I'm going to choose the option of the $169.99 check now and I'm going to demand a 1 month credit. You guys are garbage and this is crazy. And yes I will be canceling when I find someone else.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 13th, 2020

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Shelia Albert Bossier City, LA

Dislikes... service call fee is a bit high from past experience with other companies. I like the professional and expedient service best of all.

6 years ago

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Jean Drew Memphis, TN

quick service. After I called in a claim, it took around 3 days from the initial call to the conclusion of my garbage disposal replacement

6 years ago

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Bobbi Meinert La Crosse, WI

I was impressed by the representative’s knowledge and helpful attitude. Charlie was a delight to work with in setting up a home warranty!

6 years ago

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Bill Booth Orlando, FL

While we are just starting as a new customer, I was impressed with Jesse and his respect and focus on my concerns and he was able to allay tfem

6 years ago

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McKeys Houston, TX

I signed up with Choice Warranty a year ago. So far, 3 service calls for different appliances were all disappointed. Yes they can send someone like next day but the technicians are not well trained and qualified to do the job. This is the worst home warranty company I have used. I am leaving. Wonder how do you vet the local contractors? Have you look at Google review before you allow a contractor to come in?

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2020

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Louis Duclerc Toney, AL

Friendly conversation with service representative. Most appointments are made in 3 business days. I wish they could cut this time by at least 24 hours. To long.

6 years ago

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Omega and Brenda Wilson Mebane, NC

Hot water heater installation and service with plumber was great! Declination of claim for roof repair was poor and poor. Subscriber left to pay full cast plus upfront $60 fee.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website, under user agreement.

Oct. 12th, 2020

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John Grohl Milford, PA

From the first phone call to now, a horror show. I have used Choice for claims in the past, have recommended them. I'm outraged at the unprofessional services I continue to NOT receive. The only bright spot was Handy Manny who did the job for me. When I missed a supervisor callback, I was instructed to call back a general number and start the process all over again.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 6th, 2020

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Rolla Sheila Lubbock, TX

It took almost 2 weeks to get a technician to come look at the dishwasher. I received a robo call from Choice advising of the time for the technician to come. When I contacted the repair company, ... Choice had not sent the work order. The technician then called Choice for the work order ( this was on the day of the appt ). Choice does not do a decent job of keeping the client informed! Very, Very POOR customer service.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 5th, 2020

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Rick Fort Myers, FL

Technician was very knowledgeable very polite and very nice. Explained everything you did and cleaned up everything When he left .

6 years ago

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Karen Jenkins Ocean Springs, MS

Every claim I have sent in, CHW has responded immediately with either an appointment or a response from the needed service company.

6 years ago

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Sarasmom Harrisburg, PA

Todd was amazing! So helpful! My answers below are my expectations based on my customer service with Todd. Have not used the services!

6 years ago

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James Parks Saluda, VA

Have had Choice Home Warranty for a little over a year now. Never had a claim until September and it was my ac unit. The technician responded and found a Freon leak in the air handler under the house . He stated this was from normal wear and tear on the unit from normal vibrations. Choice denied my claim-a worthless company just taking honest peoples money.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Oct. 1st, 2020

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Teri Hansen Tucson, AZ

Great response time, technician diagnosed problem, unable to resolve due to problem with electrical outlet and not the dishwasher.

6 years ago

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rborgesen Rockledge, FL

I honestly wish that I could leave 0 stars, but that still might be generous. Their service is truly horrible. Getting them to cover any claim is a battle, even the people they contract out hate working for them. I have wound up having multiple systems repairs and replacements for which they have covered $1,500 (they owe another $500 but wont pay). Keep in mind that the remainder of the costs that I paid is $15,000. That is a lot of money to to have to pay when you have "coverage".

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 1st, 2020

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judy C Elgin, IL

I am not a fan of Choice Home Warranty. I've had the warranty for 1 1/2 years and have had 6 service calls; 4 resulting in problems. Technicians continually say broken part is not covered under warranty. Then when I get a 'non-warranty' repairman in to fix the issue, they say its a different part that's broken, which would have been covered under warranty! I cannot trust CHW warranty repairmen to tell truth.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2020

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carolyn armstrong Dacula, GA

CHOICE HOME WARRANTY HAS HANDLED MORE THAN ONE CLAIM FOR MY HOME AND I AM VERY SATISFIED SO FAR WITH THEIR REPONSE AND CUSTOMER SERVICE. ROSE

6 years ago

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Barbara Williams Baltimore, MD

The staff has been very helpful with rearranging appointments, and accommodating my questions regarding my policy and product s.

6 years ago

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Shannon Kingsport, TN

The technician was super nice, arrived on time and fixed the leak completely. I would definitely want to us House Doctors again.

6 years ago

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Kurt Jensen Plover, WI

HORRENDOUS customer service!!! Have filed 3 claims on major appliances. Each claim took multiple months to resolve. Each claim required lots of red tape, run around and headaches!! They required that we double pay the service call fee for a service that they could not provide on 2 of the claims! If I could give 0 stars I would in a heartbeat!!! I would not recommend this company to my worst enemy!!!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 24th, 2020

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Alicia Feliberty Dover, DE

We have had a very favorable experience from our phone call to report the problem to the phone call from the service Tech that he was on the way.

6 years ago

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Bob C Winston-Salem, NC

It was a smooth easy process to file the claim and the response was immediate. The technician was friendly and knowledgeable.

6 years ago

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Linda Larabee Houston, TX

The tech called and arrived as scheduled. Very nice contractor and replaced the garbage disposal and was on his way. Thank you.

6 years ago Edited September 14, 2021

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Roxanne Perkins New Port Richey, FL

Horrible !! My dryer died and I was offered 299 to buy a new one. NOT POSSIBLE! so I was assigned a CM on 9/4... I called and emailed HASSAN every day... she never called me! 9/18 I said I was cancelling and someone in retention offered me 399. Now I get $399 to replace my $650 dryer in 30 DAYS! I was told many times no supervisor or manager was available but one would call me - never did! So no calls from this company and in 60 days I can get a new dryer :-/

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2020

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Kenneth Chavis Memphis, TN

Agent was very professional, eager to get me on board with company, very polite, and got me the best deal that fits my needs. Thank You very much.

6 years ago

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Gerald Foster Cibolo, TX

We were very happy with our initial experience with Maurice R and look forward to a similar experience with Choice Home Warranty going forward.

6 years ago

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Darrell Louden Louisville, KY

Fast reply. Plus I like the idea that George Foreman was advertising for CHW. I think that adds a lot of integrity for CHW. Very pleased.

6 years ago

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Cunningham Tampa, FL

We've had a Choice warranty for as long as I can remember and its saved us $$$$. The prompt responses are a plus along with the customer service.

6 years ago

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KMcCrea Belleville, IL

Choice Home Warranty has been absolutely terrible. They do not deserve the one star that I was obligated to leave. I had 6 appointments - before a technician actually showed up to look at my sump pump. When I called to express my displeasure and to see what the issue was, the “supervisor” could careless that I had missed three days of work or actually solving the problem. I would not recommend this company at all

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear about the appointment service failures by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 10th, 2020

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David Williams Kingman, AZ

Representative was very helpful and provided all options available for me to chose from. Sounds like a good provider, reviews were excellent.

6 years ago

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Joy Luque Dallas, TX

When making the 1st claim [for a/c] the appointment set by Choice was for 7 days away; this when the outside temperature was in the 95 to 102 range. This was grossly unacceptable for me and totally uncaring by Choice.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 10th, 2020

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JaMayia Honaker Bristol, TN

Last year we were pleased this year has been awful. No one even likes dealing with this company. If anyone shows up that’s what we are told. Everything takes forever & customer service is a joke! When it works it’s good.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 10th, 2020

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RTGilbert Hobbs, NM

The company does not honor their warranty contract. They denied my service request, because Choice Home Warranty arbitrarily made a decision, that the AC issue was a pre-existing condition. There was no proof that they had to make such a decision. The service provider did not think it was a pre-existing condition. I appealed the determination and received a denial from the same individual that denied it the first time. There is no higher authority to appeal to.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 10th, 2020

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Joan Eger Port Saint Lucie, FL

My fridge stopped keeping things cold. The sensor reads 38 degrees for fridge and -2 for the freezer. A temperature probe reads 65 in both. We called choice over two weeks ago. They sent out one service guy in 3 days. The next service guy came out in an additional 4 days. Both had to report back to choice before they could repair the fridge. Well, it’s two weeks later. Not fixed! Not scheduled for actual repair. I was sold the policy based on how fast the repair was supposed to be! Choice is the worst I’ve ever encountered!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2020

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Maass Dallas, TX

Home Choice Warranty Is not #1. They are scammers and have horrible customer service! They lie about their services. Stay away from this company! The company takes too long to take care of claims and they give you the run around to avoid taking care of their responsibilities as a company to warranty what is in the contract you paid for! This company needs to get it together and be more professional and take care of their customers. Probably lack of training within the company.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2020

Choice Home Warranty Reviews