Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Aspenleafing Denver, CO

Things are taken care of quickly. Phone calls are answered. Service is friendly.

4 years ago

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Bryon Cindy Hopper Indianapolis, IN

Quite to set up a contractor. Contractor professional, on time, informitable & helpful.

4 years ago

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Phillip Joseph White Virginia Beach, VA

The Technician was early and completed the job professionally and timely. No problems to report.

4 years ago

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Courtney Munro Norcross, GA

They got the claim worked as fast as they could. They got the technician out as fast as they could.

4 years ago

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Michael Blankenship Roanoke, VA

Denied warranty service due to filing a claim “too close to effective date of policy”. I can’t control when something breaks and the claim was properly filed and should have been honored.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jun. 29th, 2020

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boost mobile Kernersville, NC

Consumer cheating: site says replace unit if can not repair. My HVAC is not working , and they said they can not replace it because there's maximum limitation $1500. I am wondering if HVAC unit can be replaced with $1500?

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 29th, 2020

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Samir Woodbridge, VA

They’re a very great company that always keeps their words. I greatly appreciate it.

4 years ago

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Phil London, ENG

Fast and easy quote. Doug W was VERY helpful. Would recommend to others without hesitation!!

4 years ago

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Susan Jensen Chattanooga, TN

Fast,and quality service. I like that I can use my own service provider if I want to.

4 years ago

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Quintrell Mitchell Decatur, IL

It took 2 wks for them to find some one to get here and even then I still had to find a contractor to get the job done. They really need to broaden they’re network for my area or stop offering their services in my area

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2020

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Jerry OConnor Vermillion, SD

I made my claim online in just minutes. It was easy to do, no apparent complications.

4 years ago

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Djuna Mitchell Washington, DC

The technician was very professional and explained the problem as well as a strategy to maintain our refrigerator

4 years ago

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Linda Georgetown, TX

Promised me that my rate wouldn’t go back up and then you raised it again Tired of all the untruths and difficult people

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 23rd, 2020

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Norma Castillo Houston, TX

Fast reliable effectant. Within hours I had appointment for next morning. I totally recommend

4 years ago Edited September 14, 2021

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len klotz Bonita Springs, FL

Riter was a perfect example of a repairman, knowledgeable, professional and on time!!!

4 years ago Edited January 10, 2024

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Micheal Slowly Norristown, PA

Luke P was professional and to the point. We got our contact within a minute of speaking with him.

4 years ago

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Jerry Gibbs Ville Platte, LA

The tech came out put Freon in it and it was cooling They were very friendly people

4 years ago

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Gwendolyn Fair Campobello, SC

Great representative on the phone was truly helpful to me and understanding your products

4 years ago

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John grimaldi Selden, NY

They have a good fair program and are a respectable company and do not have any regrets.

4 years ago

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Nelson davis Killeen, TX

Great timing in getting an service appointment work is scheduled for Wednesday more later

4 years ago

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Diane Nieto Conroe, TX

They had a technician scheduled so quickly when I called with an issue. Great service. Thank you.

4 years ago

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Laritza Pablo Indianapolis, IN

Pleased with want was offered. Agent was very helpful and worked to have us as a customer.

4 years ago

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Vernis Barrera San Antonio, TX

Everything worked as smoothly as advertised. Costumer service was closed a little earlier than expected

4 years ago

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Somtrade Lake Zurich, IL

Choice Home Warranty is a total ripoff/scam. They never honor their contracts and look for any reason to not get claims fixed. Stay away and review on Facebook why people are getting legal representation!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Jun. 15th, 2020

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Liz Harper Dover, PA

Easy to make a claim and did a great job in finding someone in our area who even offered to come early!

4 years ago

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Phillip Lane Keithville, LA

The air conditioning technician was excellent, He was very knowledgable and very professional,

4 years ago Edited January 10, 2024

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Francine Brooks Stockbridge, GA

This was my first experience is my warranty and a completely loved it! I would recommend to anyone

4 years ago

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Victor Titus Cumming, GA

Prompt service. Called the customer service, setup an appointment and got my issue fixed

4 years ago

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Vern Shoop Phoenix, AZ

Very polite and nice people to talk to, a little pushy at first but it turned out just fine

4 years ago

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paul dovel woodson Oak Grove, KY

very nice price will have more information possibly months down the road should i need them ' in other words TIME WILL TELL

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jun. 11th, 2020

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Maritza Muriel Spring Lake, NC

They didn’t make me wait long and due to my health condition I was very happy thank you very much

4 years ago

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Kim F. Irving, TX

I promptly received a phone call and transaction was completed with no glitches.

4 years ago

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Manny Albert Killeen, TX

Hands down, whoever is the head of CHW is the worse kind of professional thief ever. After paying you guys for 9 years, you can even replace a microwave in my house!!?? SHAME ON YOU!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 5th, 2020

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Graymalkin626 Crown Point, IN

I'm a new customer. The rep was amazing with great energy, amazing deals and an awesome attitude.

4 years ago

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Gary P New City, NY

Company denied claim due to unfounded reason. Claims Appeals process is a joke. Very one-sided. Do not waste your money. Find a reputable company that will honor their agreement.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jun. 3rd, 2020

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Alan Ramlal Far Rockaway, NY

Very good. The technician was very professional. He showed up within the time promised.

4 years ago

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Angela Williams

Took a while to get out sink fixed (about 4 days) but it was well done and the plumbing company was very good to work with.

4 years ago Edited January 10, 2024

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allen williams

Worse service possible. They delay, ignore your claim and hope you will become frustrated and just say hell with it. They loose paper, they send people out sometimes but most repair people want nothing to do with them.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you, therefore, please send your policy and or claim number to respond@choicehomewarranty.com and in the subject line, please advise Best Company Reviewer.

Oct. 26th, 2021

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Louis Penda Rockville, MD

It went smood and all my question were answered...I'm still waiting for my final contract on writing...

4 years ago

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piattgoldie@gmail.com Rio Rancho, NM

Excellent and polite service when enrolling. Representative clarified some of my centerns

4 years ago

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Sherie Melbourne, FL

Very timely Courteous. and appreciated the continued attention Thank you

4 years ago

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powa777 Tampa, FL

Mr V has a very good knowledge of the product that he is offering and he answers all my questions.

4 years ago

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David Carlson Kailua-Kona, HI

I do not have any information on what Choice intends to do about my inoperative oven. Are you going to replace it or send me money to replace it, or another idea?

4 years ago

Reply from Choice Home Warranty

Please contact us at 1.888.531.5403 for further assistance.

May. 15th, 2020

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Ann Gassmann Easley, SC

Helpful in guiding me through exactly what I needed and what they could do for me.

4 years ago

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MJA Grand Blanc, MI

Mac was the best. He explained what he was doing and was very knowledgeable. Great guy.. Keep him

4 years ago

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Neil Corman State College, PA

The motor and cad cell went bad on my boiler and Choice Home Warranty would not cover the repairs. Do not waste your money on this company! There are a lot better home warranty companies that are better than this one!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 8th, 2020

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LM Touray Norcross, GA

Scammed...My experience has been horribly time consuming and a complete waste of money. What should be simple, routine repair has been exaggerated into something else. A complete ripoff!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience and we take all feedback very seriously.

May. 8th, 2020

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Sarita Joseph Las Vegas, NV

Your customer service rep was very professional and knowledgeable. He made my decision very easy.

4 years ago

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Mike Wise Sr New York, NY

The technician was not able to repair my faucet do he replaced it. I was totally satisfied.

4 years ago

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Denni Garland, TX

I had issue with my refrigerator and Choice Home Warranty made the fixing smooth sailing.

4 years ago

Choice Home Warranty Reviews