Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Great Service

The service people came out the very next day. Were on time and enjoyed conversations with them. Love this service!

2 years ago

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John Pancari Petrolia, PA

Choice quickly matched me with repair technicians and my issues were resolved in a very timely manner.

2 years ago

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Liza

Dislike , ive been waiting for a technician since january and send me somebody on february about 6 weeks for a plumber. No priorities . 6 weeks. Now i call and the phone is always occupied. No priorities.

2 years ago

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Decarlo Dove South Bend, IN

They absolutely do the bare minimum to fix or replace anything. They definitely is not trying to fix anything or replace anything for free. So you better make sure nothing happened that could have been avoided. They only gonna fix or replace if it’s been worn out due to wear and tear!

2 years ago

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Steven Drotar Sandusky, OH

Milan, from New Jersey, was quick to call and help me with any questions I my have had about Choice Home Warranty. She did a great job.

2 years ago

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Edward Washington, DC

I tried to explain to the appeal claim review that our washer was top end and that the money offered would not even allow me to replace it with even a midrange washer I was offered $547 and on sale the model we chose was priced at $698 and they would not budge . Not what we expected.

2 years ago

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Shannon Shuler Blythewood, SC

We've had no issues at all. They are responsive and contractors have been quick and very professional.

2 years ago

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Demetrio Carrasco Plainview, TX

Currently dislike. Claims taking to long to be resolved. At this time. I'm currently paying for someone to come tell me that my appliances are broken. When I already know that. That's the reason I need you in the first place.

2 years ago

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Raymond Stewart Miami, FL

I'm looking for a new company because every time my plumbing goes nobody ever gets back to me and it takes a week I had a leak issue plumbing issue I had to call somebody from the outside to fix it why do I have insurance for so I'm looking for a new company

2 years ago

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Jannyce Barnes Minneapolis, MN

Excellent customer service and value for great coverage and fast reimbursements. I highly recommend.

2 years ago

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Larry Goins Pahrump, NV

Does not provide timely, local vendors! I have had to find my own vendor almost every time, then reimbursement takes 30 days. One vendor that was dispatched showed up in a sports car. Based on appearance, they did not give me much confidence! Hard to contact and seems more concerned about trying to find a way to deny coverage.

2 years ago

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Joseph High Point, NC

The customer service was exceptional. The customer service representative was exceptionally knowledgeable.

2 years ago

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gab ose Garland, TX

The rep. I spoke with was very arrogant, cocky, and unwilling to listen to customer. He wants it his own way and not willing to listen to customers. In my opinion he doesn’t merit working there. He practically hangs up on me!

2 years ago

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Mark Anthony

Service is bad. They can chose to replace your unit, example, wall mounted microwave, or they can chose to pay you the current market value of your appliance-like a used car! Wow! And your left on your own trying to remove and replace the unit.

2 years ago

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Kim Thomas Charlotte, NC

They sent a very polite technician Name Mario, who explained everything to me. And submitted the work order to be done.

2 years ago

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Anthony Brown St. Petersburg, FL

i was happy with the service guy but enraged with choice. i did not receive phone calls to set up service time so i had to reschedule twice because of conflicts. Once serviced I was denied. The denial was a shock to all and made me look at Choice as a company that didn't keep their word.

2 years ago

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Lin M Denver, CO

Friendly customer service quality repairmen and timely information about any issues pertaining to repairs.

2 years ago

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Christian Charlotte, NC

So far in the years that I realize that service, they have always been quick, and Johnny on the spot with everything.

2 years ago

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shannon fields Sacramento, CA

The agent as well as the costumer service person who called were very kind and able to answer all of my questions.

2 years ago

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Papi Libre Edison, NJ

Buyer beware! The worst company I’ve dealt with. They’re totally inflexible and read off a script to make the customer experience as frustrating as possible and provide the bare minimum for your claim. Once they decide on a claim they refuse to reconsider it under any circumstances, Avoid them.

2 years ago

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Judy Smith

Major snafu on scheduling a dryer claim, Great service on scheduling a refrigerator problem and garage door claim. Still no appointment for a heater issue after 11 days. do you really?

2 years ago Edited December 12, 2024

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Suzanne schnell Cape Girardeau, MO

He did an awesome job. You are likely to have him on your staff. Unfortunately. I don’t remember his name.

2 years ago

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Pat Goodview, VA

I’m very frustrated with the lack of service. They scheduled a technician to come 2 times and they were a no show and they said they would find a new technician which they did not. Asked for a manager to call but they didn’t. I am trying to get a company that I found to get all the paperwork they need to get my heat pump fixed

2 years ago

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Kathy Lubbock, TX

NOT happy,at all,with replacement toilet. I had a handicap toilet with elongated seat & they replaced with handicap round seat. NOT HAPPY AT ALL WITH NEW TOILET with one exception that I do like how it flushes & flushes with force. I was very pleased though with the plumbing company they sent out

2 years ago

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Debbie Cobb

I'm not sure yet.will need to wait until I use the service. Representive was very helpful, answered my questions thoroughly, gave me peace of mind.

2 years ago

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Jill Redmond Warren, OH

Great company Made request for service one day and plumber came next day. Worth it just so someone shows up

2 years ago

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Bert Olathe, KS

Was very disappointed with call regarding furnace no heat. Have serviced regularly every year and was still told that the furnace flame sensor was not covered.

2 years ago

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VS Lake Zurich, IL

Company only pays for "builder" grade equipment which is lot lower quality than our existing equipment. Some services are supposed to be covered that they did not and when I appealed and followed up several times, still haven't heard back. Stay away from this warranty company!

2 years ago

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Larry Pittsburgh, PA

Do not have a choice on what maker model. The replacement of an appliance will be. Would like to upgrade, but they do not give you that option. Even if I'm willing to pay.

2 years ago

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deidre tripoli Kailua-Kona, HI

Very disappointing service. Service technicians on this island refuse to work with this company. Very difficult to navigate the website and difficult to speak with an actual person to resolve these problems. I'm sorry I ever signed up for this warranty.

2 years ago

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Carrie Richmond, TX

Poor customer service, long wait times to get a contractor to your home. Will not renew with this sub-par warranty service. Used to be so good in years past, but so deficient now.

2 years ago Edited January 10, 2024

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Christy Mansfield, TX

Choice Home Warranty send out subpar people who do not know what they are doing, nor have the right tools on their trucks. My husband had to loan the plumber the right tools to take apart our faucet, which he then lied about the issue and voided out our warranty.

2 years ago

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Muzette Alcocer Bentonville, AR

Customer service is difficult to deal with, the resolution team is hard to get in touch with. I've been made promises and they haven't been kept, I filed a claim in July of 2022 regarding my ovengama it is now February 23 and it still has not been fixed or replaced.

2 years ago

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Ranson Winchester, TN

It took over a month for them to satisfy my claim. Then they decided on two occasions to pay for the upgrade in the fan. I expected replacement of the same item and that was not the case. They only allowed me $70 and I even downgraded to $175 fan. Not satisfied at all. The company is hard to work with and has no contractors.

2 years ago

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Matthew Henderson, NV

Replaced pool motor with a rebuilt one that was defective. Refused to install a new one. Many phone calls later with pool service they sent with no positive results. Ended up having to pay my regular pool service $2600 for a new correct motor.

2 years ago

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Todd Alan Fowler Kingsport, TN

Very efficient. HV/AC working well again. Pleasent conversation with the company on the phone every time.

2 years ago

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Jana McLain Boerne, TX

The process to get assistance with my washing machine was chaotic at best. After weeks of no information, I was told that there is a flat rate offered when a replacement is necessary. There was not room for discussion. Very dissappointed in the overall customer service and process.

2 years ago

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Sharon Houston, TX

I like the technicians that did my repairs. The exclusion have rendered most of my household not covered. I made a mistake I. choosing Choice Warranty.

2 years ago

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Susan Schmidt Elgin, TX

Probably the worst warranty company ever. I got lowballed on a replacement dryer. American Home Shield never did that. Guess I have to go back to them. They have sent one decent technician to repair my dryer. The other one was a disaster who has sent threatening messages which I informed Choice Home Warranty but they don’t seem to care.

2 years ago Edited January 10, 2024

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Bernie Parent Simpsonville, SC

Choice's first two service companies did not show up as scheduled. The third service company has been professional. It had taken over a month of conversations with Choice to get service.

2 years ago Edited February 21, 2023

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George Madison, AL

The gentleman I spoke to was very helpful explaining all the various payment methods and my coverage requiments.

2 years ago

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John Celestino Tonawanda, NY

I was not able to contact the contactor by phone or email (Sears). They told me the dates they could come and never gave me a choice. I travel a lot and I needed a range of dates and every time I canceled because I was travelling, they set another date that I was on the road. Finally I paid a local contractor to fix my oven.

2 years ago

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Aiko Chico, CA

Not able to talk to live agent to submit claim. Still haven’t found a technician still. Not sure what kind of technician I’m looking for if I choose reimbursement option then scared I won’t be reimbursed after spending all this money to have a warranty

2 years ago

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Vianey bm Norfolk, VA

Terrible! The manager assigned to my case was rude and when I told her that my fridge cost was 2800 and the 900 dlls she offered was not enough and she told me that the maximum she could offer was 1199 and I did not have another choice. When I asked Victoria to let me speak to her manager she told me with such a bad attitude I’m the manager.

2 years ago

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Jesse Aguirre Houston, TX

This company is ver professional from appt settings to tech repairs. They repaired my dryer to it’s peak performance

2 years ago Edited February 17, 2023

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Jeanine Wayne, PA

It took too long to get someone to do our service or food when dad when we called for a refrigerator repair . And now my fees have gone up without any notice I'm not very happy

2 years ago

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Jeanine Brown Las Vegas, NV

Knowledgeable and Professional and kept me apprised of everything that needed to be done and was done.

2 years ago

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JPL Savannah Savannah, GA

Great service providers. Quick and efficient. No problem with replacement parts and units. Worth the money and ease of mind.

2 years ago

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Narvel Mesa, AZ

We select the find your own repair contractor to be reimbursed, just wish that process was a faster reimbursement than 30 days. We like CHW

2 years ago

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Melvin Mouton Las Vegas, NV

Water is still leaking so I’m not happy with that. I understand it might not be all of your fault but you are a part of it. I don’t understand why I have to live this way for so long. It’s been over three weeks now that I’ve had this problem, so when will it be resolved?

2 years ago

Choice Home Warranty Reviews