Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Bob S Valley Head, AL

My experience with Choice has not always been good. However, this latest event was handled promptly and properly.

4 years ago

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Richard Crouse Glendale, AZ

Easily the best home warranty company I talked to . They had all the answers and the right prices.

4 years ago

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Wesley Roddy Little Elm, TX

The tech that came out for my most recent repair was great. i am not satisfied with Choice Warranty. Choice finds every reason not to cover an item instead of fixing issues to keep a customer happy.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Jul. 28th, 2020

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Milton Bendjouya Barnegat, NJ

The way they handle my claim. The response was rapid after I got my own repair company.

4 years ago

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CC Atlanta, GA

Integrity could be better. Pay your contractors fair wages. And consider Senior citizens discounts. Thank you.

4 years ago Edited January 10, 2024

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Jeffrey Cusic Harker Heights, TX

To many little loop holes in your contracts cause I had a problem with my A/C unit and you would send some one to fix it so I had to pay for it myself! NOT HAPPY!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 28th, 2020

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diana pauley Camden, SC

I appreciate the quickness and the kindness that was given and the offers that were lower prices.

4 years ago

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Fred Madison, AL

Will end my policy ASAP, they’re like all other home policies, have hidden stipulations, you have to be a lawyer to understand fully their contract stipulations.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 27th, 2020

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Ivanne Alejos Coppell, TX

They were able to schedule something next day. Fixed it right up. They were timely and professional.

4 years ago

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Mary Lynn Ashby-Hope Myrtle Beach, SC

Greg H Was knowledgeable and answered all my questions. He was extremely patient and entertaining.

4 years ago

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Annelies Galletta Silver Spring, MD

The company's price is very competitive, and the service is prompt, professional, and satisfactory.

4 years ago

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Sherelle Dove Weston Jacksonville, FL

Very easy and company dispatched the company that was to do the work very quick.

4 years ago

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Omar Sandoval ,

I like the flexible and simple process to process a claim. Thanks for your service.

4 years ago

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Ana Millon Belle Chasse, LA

Was very disappointed that I pay faithfully every month and when a service had to b done on my air conditioning unit, the warranty did not cover it. I had to come out of pocket.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage

Jul. 17th, 2020

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Rick Oneonta, AL

Fast responsive agent on the phone. Good product, excellent service in the past. Highly recommend!

4 years ago

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latoya brown-robinson Fairfax, VA

This company is the worst.i never seen such heartless unprofessional and so many denials in my life. I am.looking for a new company and joining the class action lawsuit against the company

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 16th, 2020

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Charity he Strother Greenville, SC

He is very nice explain everything clearly let me know what was covered up under the plan

4 years ago

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Michael Washington, DC

For my leaking faucet,I like the quick response and thatvan appointment was automatically made to complete the work.

4 years ago

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Isabel Vorster McKinney, TX

Customer Service, reassigning of claims multiple times - as they do not want to replace appliance. Without a fridge for a week now. Nobody wants to assist us, tricked us into renewing our contract for another year.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Alyssa Rummel Longview, TX

Frances was great to work with. He explained things clearly and answered all my questions.

4 years ago

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Bobbie Williams Waco, TX

Have been paying for service but haven't had to use until now, difficult getting in touch with live person to speak to and get answers.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Martin Cortés Zephyrhills, FL

I just started my warranty today, is too soon to have a review . I m waiting for my confirmation and I hope after a month to have a better review..

4 years ago

Reply from Choice Home Warranty

In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Tengliat Khoo DeLand, FL

fast, responsive.Technician sent was also quick to respond, punctual, professional and competent

4 years ago

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Harold Baldwin Decatur, GA

Too many exclusions to be helpful. They are great at figuring out what not to cover and you end up paying for someone to show up only for the repair not to be covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 14th, 2020

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Oliverliski Murphy Detroit, MI

Well they were useless and a waste of money. My stove is broken and they can do nothing for me. I waited 3 weeks for someone to come out and paid $85 just for them to tell me maybe next time.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 14th, 2020

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Patricia West Mifflin, PA

Everything seems to be well designed. Kayle, who explained everything, was outstanding.

4 years ago

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Sherry Coleman Elkridge, MD

I believe they are a good company are very lacking concerning having enough contractors to get work done in a timely manner

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by us. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 13th, 2020

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Latha Davuluri

They are pretty good in their response and assigning the right qualified technitians

4 years ago

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Ree

Always come through when needed. Techs are on time and works is always completed.

4 years ago

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Denise

Every contractor that has provided services through Choice Home Warranty has been outstanding.

4 years ago

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gjd

They are difficult to work with if you have an older home. We had to fight to get chump change back to replace our air conditioning system. .

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 8th, 2020

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Angela Smith

They did an awesome job , when They came to resolve my issues l had with my refrigerator.

4 years ago

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Sheila Steed

I received a prompt response to my request. The repairman was friendly and did a great job.

4 years ago Edited January 10, 2024

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Florence Conner

Very helpful and sends name of company who will take care of your problem from day one.

4 years ago

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BeeBee Buhler

the minute you call they start working on getting someone out to help the next day if possibless

4 years ago

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Debra Payne

So far they have been efficient, friendly, and they arrive when for appointment on time

4 years ago

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Joshua Guidry Dallas, TX

Super easy to navigate through and you have the choice of using your own repair company.

4 years ago

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Tom Skowron Libertyville, IL

Choice is a scam. They don’t approve any repairs. They always find a reason to deny a claim. And that’s after it takes them a week to find someone. Save yourself the agony and go with home shield.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement

Jul. 8th, 2020

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Mark Holmes Cassville, NJ

Great company who ensures the technicians they send out are very courteous and knowledgeable.

4 years ago

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Laura Johnson Albany, GA

Very pleased with how efficient they were in getting a tech to my home in a timely manner!

4 years ago

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Napoleon Shlimon Phoenix, AZ

Quick and accurate timing for any fix I had in the past. I will be your customer for a long time.

4 years ago

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Claudia Johnson Oklahoma City, OK

Choice is wonderful. The last contractor used was not. Hope I'm never referred to them again.

4 years ago

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James johnson Pensacola, FL

It was straight to the point. He came introduce himself, got to work! He was very professional.

4 years ago

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Erika Rostick North Las Vegas, NV

Easy to file a claim. Always great customer service from vendors. Reasonable price.

4 years ago

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Kristin Orlando Elkridge, MD

Wonderful customer service. Left American Home Shield because of the horrific customer service.

4 years ago

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Tanisha James Charlotte, NC

Al was a good representative it’s my first time having to purchase warranty so I can’t say much yet.

4 years ago

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DAVID LEJBIK Cassville, NJ

ALL GOOD EXCEPT FOR THE WELL PUMP AND TANK;THERE IS STILL UNFINISHED BUSINESS WITH THAT CLAIM

4 years ago

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Ralphael Confer Memphis, TN

Prompt service, professional reps. Expert Heating and A/C Repair provided a great technician.

4 years ago

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Debbie Longs, SC

Took two days to get someone here and now a part has to be ordered,shipped to me and then service scheduled. Taking way too long.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 30th, 2020

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Gordon K Coggin Mobile, AL

I was very disappointed that you refused to pay any of the bill. You should have covered some of the cost. That is not to much to ask. I will definitely let our realtor and others know of your treatment in this matter.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 30th, 2020

Choice Home Warranty Reviews