Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Bjbd Hayward, CA

Very up-and-down service! Washing machine repair two weeks ago was completely unsatisfactory. This week, air conditioning service with Cold Stone AC was incredible!

2 years ago

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Rene Vides Los Angeles, CA

Great company to have in case you need appliances to be repair. Feel great to have great company looking up !!

2 years ago

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Avery Redd Richardson, TX

They never cover anything when you used them they find way no cover your parts are any leaking items . I could get the replace the air conditioning inside so I replace it . I had sewer pipe leak and they said they could fix it they are a total rip off .

2 years ago

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Christina Valencia, CA

After the technician left our washer is louder because it is stronger in the spin cycle than ever!! Amazing!!!

2 years ago

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Legality Notice

Choice Home Warranty, great customer service, very patient and professional. Here is to 100 more years together

2 years ago

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Verified Customer

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Ed Booker

Claim approval was denied for claim filed as a result of shoddy repair performed by CHW dispatched technician. Substantial water damage to our home was caused by the failure of technician to properly clean up debris after completion of air handler blower motor replacement.

2 years ago Edited May 15, 2023

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Verified Customer

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Edward Covington, LA

It takes a little bit of effort but is worth it. Some of the contractors don’t come back and hear to start again sometimes. But overall it works.

2 years ago

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Verified Customer

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Jeff Birmingham, AL

Slow to respond and approve work My AIr Conditioner went out in May Took 2 months to get approved to replace It’s very hot in June & July in Birmingham,AL

2 years ago

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Julie Goodman San Antonio, TX

The scheduling the technician was prompt and he did a quick evaluation and fixed the problem. Thank you!

2 years ago

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Verified Customer

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Max Springfield, VA

My central air was broken done but Choice warranty didnot take care of it according to the contract.I have 4 houses under choice warranty I had to call private company to come and fix it , it did cost me $1400 Choice isnot there for you when you need them Thank you Max Taheri

2 years ago

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Edith Suarez Sarasota, FL

Prompt and courteous service. Service was assigned timely with follow up email and technician information.

2 years ago

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Rodney Willoughby Chicago, IL

This company is HORRIABLE. Do not use them. They list major items that they will cover. Then when you have a unit goes down. They tell you that item is not covered and you (the Home Owner)will be responsible for X amount and Choice will cover the Labor A joke. Will never give them a good score on anything

2 years ago

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Deidre League City, TX

Contract price was good. Seems like what I need isn’t covered. When I call I get different responses depending on the agent

2 years ago

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Verified Customer

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Shajahan San Ramon, CA

the job performance was excellent they were clean and explained what the issue was I am very happy thank you

2 years ago

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Verified Customer

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Arthur Charlotte, NC

Choice sends a technician in a very short time. All the technicians have been very good at their craft.

2 years ago

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Verified Customer

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Shirley Farmersville, TX

The couple of time they have actually paid for service would have been cheaper for me to pay to have them repaired than pay the $85 each visit plus the cost of the warranty program.

2 years ago

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Verified Customer

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p bailey Austin, TX

prompt service, knowledgeable technicians. Was disappointed that water softener wasn't allowed to be covered. isn't it part of the plumbing system?

2 years ago

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Verified Customer

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Max

My AC and heating system was broken done According to the contract Choice home warranty was supposed to fixed the problem but they denied it .I have 4 contracts under their policies, I am going to cancel my contact with them

2 years ago Edited May 15, 2023

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Verified Customer

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Ave Reagor Apollo Beach, FL

I don't like that the repair service schedules an appointment for me first before ccalling to ask me for a convenient time to come out to my home for servicing.

2 years ago Edited January 10, 2024

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Verified Customer

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Louise Everett, MA

They seem to be a very good company, but some of their technicians are somewhat slower than I expected. Maybe I expect too much.

2 years ago

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Verified Customer

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John P Fayetteville, GA

AC WENT OUT DUE TO A BRAKE IN GAS LINE. AC WAS WORKING FIR FOUR MONTHS POST PURCHASE OF HOUSE. Choice would not repair because it is not a part of the AC system. Absurd way to not cover an extremely important component of the home.

2 years ago

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Verified Customer

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steve magr Tampa, FL

The response time was fast.The repair made the same day . I have been with other home warranty companies so I know .

2 years ago

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Verified Customer

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Don Sierra Vista, AZ

Poor service, unable to understand service representatives based outside CONUS. That is a real detracting from the quality of service. And not making full reimbursements for the actual cost of repairs or replacements puts a sour note on the quality of service and company.

2 years ago

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Verified Customer

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Micheal Gibbs El Centro, CA

They lied about having enough contractors in this area to service our needs. Even though I was supposed to pay only $85 a claim I ended up pay the whole fee for service from their contractors. It took 5 days for the electrician to show up.

2 years ago

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Verified Customer

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David Conway, SC

After 4 trips from the technicians, my refrigerator is still not working. If they can't fix it, I need to purchase a new one as I'm losing food ,. What is the criteria for replacement?

2 years ago

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Verified Customer

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Tiffany S Alexandria, VA

If choice home warranty didn't still owe me $94 from a duplicate warranty that was cancelled in back in December 2022, and that I've already called 4 times about, I might have been able to rate this higher; but, I will definitely not be renewing.

2 years ago

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Judy B Folsom

The tech was on time, explained the problem and installed the part. Happy with the service. Thank you

2 years ago

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Verified Customer

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Geri Lockridge Fayetteville, NC

My hot water heater had to be replaced. The job was done in a timely manner. Thank you for being there for me

2 years ago

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Ali Arnerich Sloughhouse, CA

The follow through and assigning a service tech was excellent! The communication and updates are superb as well!

2 years ago

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robert norris Fort Lauderdale, FL

They always ready to help and send the technician as soon as Posible. Never had a bad experience with them.

2 years ago

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Verified Customer

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Mattie Houston, TX

I have been disappointed and dissatisfied about CHW for over two years. They will not replace my washing machine. They keep sending service technicians to come out and I pay $75-$85.00 every time and it is still not working right.

2 years ago

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Verified Customer

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Kevin Bridgewater, MA

Waiting since 3/16/23 for my washer to be fixed. Still don’t know when it will be fixed. Today is 4/13/23 Costing me a small fortune to wash my clothes.

2 years ago

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Mark Folloder

0 The company they sent showed up on time was pleasant and has addressed the problem and got my AC running.

2 years ago

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James Green Mesa, AZ

Troy was very engaging and helpful. He presented the facts succinctly and explained the coverages well.

2 years ago

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Verified Customer

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Ruth Salinas, CA

I am still waiting for reimbursement for the heater installed in February. I paid for it & would like to pay back my credit card. I have emailed you & sent you copies of the bill.I would love to give you 5 stars but can't until In am repaid. Ruth Karnow

2 years ago

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Verified Customer

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T Samuels Upper Marlboro, MD

We appreciate that the contractors sent to address our plumbing and appliance issues were competent, professional and on time.

2 years ago

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Verified Customer

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Jacqueline Cheatham Chicago, IL

I needed my dryer repaired. I tried to edit my my account to to add my mobile number. That didn’t work. I called about this dryer several times. I’m tired of your representatives reading from a book and not listening to me. I called sears myself and ended up paying $189 to get my dryer fixed. Your company is the worst!

2 years ago

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Verified Customer

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Roberta Bracamonte

The response from Choice has always been timely and the repair companies have always been very professional.

2 years ago

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Cinda Staley San Francisco, CA

The repair was arranged in a timely manner. They communicated with me frequently about the status of the repair

2 years ago

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Verified Customer

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Nicole New Brunswick, NJ

Complete waste of money and effort to have them do absolutely nothing to help you when a technician either decides to do half a job and then abandon it, or when they just decide to come for the $80 (or however much you pay them to show up) and then don't do the job even after CHW approves of it.

2 years ago

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Verified Customer

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John Zhang Escondido, CA

Quick response and good service. Thank you for your high quality service. The plan is good value too.

2 years ago

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Verified Customer

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Ralph Chandler, AZ

repairs done quickly. however, I am not up for renewal until september, but continue to get one or two emails a day with the ''''''best deal''''' of the day. stop them

2 years ago

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Verified Customer

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Maxcell Miller Goodlettsville, TN

So far everything has been great!!! Had 2 claims within a month, they handled both claims quickly and professionally

2 years ago

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Verified Customer

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Joanette Suffolk, VA

I have been without my washing machine since February 24, 2023. I've had the technician out twice as well as an Electrician . I was told that a refurbished part was being ordered on March 24. I have not received the part and I'm inconvenienced without a washing machine.

2 years ago

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Jimmy H Victoria, TX

Opened a claim on a Monday. They didn’t find a tech until Thursday. Tech showed up on Saturday. I paid for a 24 hour dispatch. That obviously didn’t happen. Not sure what I am paying for.

2 years ago

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MamaLisa Tucson, AZ

The technician was very knowledgeable and friendly and went above and beyond when repairing my refrigerator.

2 years ago

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Marybeth Hines Horseshoe Bay, TX

The rep did a good job- however- he kept trying to upsell us over and over and we kept saying NO. My husband almost cancelled the entire contract over it.

2 years ago

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Gurbaksh sandhu Turlock, CA

I donot say anything right now I just call for start my service I didnot have any service yet but the person talk to me sound very good.

2 years ago

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Verified Customer

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Neal Littleton, CO

Service has consistently been performed in a timely manner by well qualified individuals at a very fair price

2 years ago

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LONNIE FLETCHER Texarkana, TX

YOU SUCK AT CUSTOMER SERVICE. MISS INFORM CUSTOMER OF WHAT YOU PAY AND HOW MUCH. VERY BAD COUSTOMER SERVICE. I WILL NEVER RECOMEND CHOICE TO ANYONE. MATTER OF FACT I WILL TELL EVERYONE TO NOT DO BUSINESS WITH CHOICE HOME WARRENT.

2 years ago

Choice Home Warranty Reviews