Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Linda Burger Cleveland, OH

Service was fast, efficient and effective.

4 years ago

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Mary G Stewart Port Charlotte, FL

they sent the Lowes credit for an appliance as promised

4 years ago

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Donald Johnson Orange Park, FL

Got my service call scheduled same day!

4 years ago

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Wayne Mitsch Minneapolis, MN

They failed to honor a claim, despite they sent 'their' contractor to repair my furnace at -11* temperature.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 3rd, 2022

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Verified Customer

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angie m sanchez New Braunfels, TX

they did listen to my concerns and try to help us.

4 years ago

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Gwenevere Funderburk Fort Washington, MD

They were prompt with dispatching a service repairman

4 years ago

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Richard Saint Petersburg, FL

quick and responsive. They seem fair in resolving problems

4 years ago

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Allen J Daise Fort Lauderdale, FL

Easy appointments. Good service. Quality work. Will recommend to others.

4 years ago

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Joseph Sladkus Morrisville, PA

sometimes late on service and better pricing on replacements

4 years ago

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Benjamin Whitfield Augusta, GA

I have been waiting for my Lowe's reimbursement certificate or over two months which i think is unacceptable.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jan. 27th, 2022

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Verified Customer

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jennifer riggs Birmingham, AL

Because we were not even given half of the money it would take to replace refrigerator

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 27th, 2022

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Verified Customer

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Harold Widner Fort Worth, TX

Technician was very polite and he did great work

4 years ago

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Felix Proano Pompano Beach, FL

Very reliable they were there when I needed them

4 years ago

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hari karangula Fulshear, TX

best customer service care and timely support.

4 years ago

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William R Hunt Fort Myers, FL

Quick responses and accurate help with contractors

4 years ago

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Dennis McCormack Caulfield, MO

Good experience with recent claim fixing my stove

4 years ago

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Jim Johnson Happy Valley, OR

I have had two claims one paid the other one we had to settle they would not fix my stove

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 26th, 2022

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Verified Customer

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Jerry botts

Quick response and on time service thank you

4 years ago Edited January 10, 2024

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Linda Sheffa Fort Worth, TX

Every time we needed them they came through

4 years ago

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Michael Hall Jacksonville, NC

A claim was unfairly denied costing me $1800. Another was settled far short of needed amount.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Verified Customer

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Melissa Scottsdale, AZ

The response time is awesome and so are the Techs

4 years ago

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Barbara Ioakimidis New Port Richey, FL

Prompt service, trusted the tech. Knowledgeable

4 years ago

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Carrie Burch Columbus, OH

*easy process, good service, timely response and resolution

4 years ago

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Joan Devore Washington, DC

I did not have to pay extra money! the customer service representative was rude.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 26th, 2022

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Verified Customer

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Lisette Fort Lauderdale, FL

When my washing machine broke, someone came out and fixed it. It gives me peace of mind.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Customer Relations Director.
We hope you will take a moment to update your star-rating to reflect your positive experience.

Jan. 20th, 2022

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Verified Customer

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Pat Sutphen Jacksonville, TX

Through all obstacles my repairs were completed

4 years ago

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Karen H Stanley Lynn Haven, FL

The washer tub had a leak and since we didn't get a picture of the unit before it was replaced would not reimburse for any out of pocket

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Frances Saxenberg Saint Augustine, FL

I think it was a poor decision to repair my microwave for $300 rather than replace it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Rose Parker Killeen, TX

Awesome service and quality, peace of mind

4 years ago

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Jan Delnero Forked River, NJ

Answered my call and questions immediately

4 years ago

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Anahir Ruesch Saint George, UT

They are quick to respond and the technician were excellent

4 years ago

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Sandra Colon Bloomfield, NJ

Very good technician. Very knowledgeable.

4 years ago

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William G. Smith Madison, MS

TD Appliance is both friendly and competent

4 years ago

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Frank Blackwell Amarillo, TX

The plumber was prompt and courteous. fixed fast and good.

4 years ago

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Robert Green Newport News, VA

They were prompt and easy to get things done.

4 years ago

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Kelli Monroe Fleming Island, FL

Minimal time from trouble call to corrective action

4 years ago

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Karim Diab Gilbert, AZ

On time and professional. They provide excellent service.

4 years ago

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Joe Mesa, AZ

Quick response to submitted claims. Largely good contractors.

4 years ago

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John T Donovan Little Elm, TX

They refussed to honor my request to check my HVAC system and it ended up costing me over $650.00. They promised to reimburse me but never have.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jan. 19th, 2022

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Verified Customer

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George Quihuis Phoenix, AZ

Disappointed on there disapproval of my last request to repair or replace a water heater

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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michael Adduci North Fort Myers, FL

super easy to start a repair claim and super fast service

4 years ago

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Gregory zysk Newport News, VA

Professional and stands by their warranty

4 years ago

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Gary D McGuigan

You guys never pay for anything determined unfixable!! My account unit and my water heater went and I got nothing from you guys at all!!

4 years ago Edited July 4, 2025

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Rhondi Bieshada Mentor, OH

Easy process to get my water heater fixef

4 years ago

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Verified Customer

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ALAN R BLACKBURN Las Vegas, NV

Repair service was prompt and professional.

4 years ago

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Joseph Bauer Fort Lauderdale, FL

They won't cover my air conditioner my unit is located where all the units are on my building that's the only place I can put it

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Linda Melson Jackson, GA

Most claims are denied. Plus the service fee has risen considerably in the last year.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Viveca Mack Florissant, MO

My service calls War completed fast and it were effective

4 years ago

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Ron Baynard Virginia Beach, VA

price the techs that come out know what they are doing

4 years ago

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Lynnette Day Conroe, TX

Heater went out & gentleman fixed it in no time!

4 years ago

Choice Home Warranty Reviews