Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Karen Scott Washington, DC

I was totally disappointed with this company and their between the lines contract. My refrigerator ice maker was not producing ice. The technician came in and the wording of his diagnosis prevented the denial of the company authorizing the claim / repair . I canceled my contract after they received over $5,000.00 from me in contract payments. They offered a second technician to be sent out, they never showed up or called. My daughter ended up buying me a new refrigerator for $700.00 from Lowes with a 5 year warranty for an rxtra $14.99. Please beware of these warranty companies if the parts or components to be repaired or replaced are not included in your contract Or are listed as an exclusion in your contract, Then you may as well buy a new appliance. Because the time in a warranty contract will cost you more sometimes then replacing it all together. Hope this has been helpful.

4 years ago Edited July 6, 2022

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Deb Jackson Valrico, FL

I paid for Choice Warranty, but after one service call and being told it wasn't covered, I immediately cancelled with them. My husband hit the main water valve handle while mowing and broke it. We had to call another plumbing company out to fit it, and it wasn't really a involved situation to fix. Still not understanding why that wouldn't be covered. When I called to cancel they only gave me a small portion of my yearly fee back, and I had only had them a few months. With my current home warranty, I pay monthly and can cancel at anytime. This company looked good on paper and had a great sales pitch.

4 years ago

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Roy L Anderson Killeen, TX

I've been a customer of CHW for years. While I have not always agreed with the outcome of all claims submitted, I am satisfied that CHW has met me halfway in resolving my case.

4 years ago

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Russell Einhorn Los Angeles, CA

I like the fact that you will insure my home needs even if the repair is do to regular wear and tare. I like that I can use my own repair person if I have one.

4 years ago

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Don Bush Palmer, AK

Quick respond. Service rep checked out the refrigerator and found the problem quickly. However the compressor is not in their stock and will take a week to 1 1/2 weeks to arrive.

4 years ago

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Tara Mack Rome, GA

Fridge out since 11/1. Can’t repair it so they are sending a check, that definitely will NOT cover a stainless steel French door with freezer at the bottom. But I have found a few t other kind, within the $736 price range. But they said it takes 30 days to process the check. So I have to wait until JANUARY before I can get a fridge. We are grandparents with 2 grandchildren with food allergies and Epi pens. On a fixed income. We have been going to churches and food banks. We just moved her the end of October and we don’t know anyone here. Now our truck is down, probably due to the constant driving, because we can’t store food. But, at least they are SENDING A CHECK in January. Way to go CHOICE! I have already told several friends about my situation and 2 people I know decided to go with another company. Y’all knew in November that you needed to replace it, so why didn’t y’all get the check ready at that point., Yall definitely DO NOT CARE about your customers. After my year is up, I am going with another company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 16th, 2021

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Chary Akmyrat Little Rock, AR

CHW was very attractive with its price. Soon I figured out how they cut the corners: They change the policy contract without noticing you. When I used the warranty, a very sketchy technician showed up, gave me an expensive quote, he said the condenser should be replaced for AC, and CHW rejected it due to wear and tear and/or owner's mistake. I end up paying the service call fee. I canceled the plan, called a well established local AC business, they came and replaced the capacitor. CHW, never again. stay away from choice.

4 years ago Edited July 6, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 1st, 2021

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Brittany Mayes Mooresville, NC

Most items are not covered and if they are, it must be very specific issues. Our dishwasher went out and they only provided $250 to replace. That barely covered delivery and installation. We had to come out of pocket for the actual dishwasher. Not a fan of the company and would never recommend anyone to use them. The app is somewhat convenient and the ability to send a message via the “chat” option” can be helpful.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 1st, 2021

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Joyce Adams Odessa, TX

I have contacted my case worker by phone & txt multipletimes, & have never received a word back. I ask for her to answer me by txt or call on a phone that shows a name as I do not answer calls with just numbers. I get so many of them from telemarketers, ins sales, health ins sales. Please, will someone get back to me. I have a stove thats unfixable. Thank u my name is Joyce Adams, claim # 129181326,, this has been going on since aug 3rd, 21

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2021

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Freddie Pauling Orangeburg, South Carolina

2 months ago

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Bill Finn Las Vegas, Nevada

Bella V. Electric on 5/6/26 Great Job.

4 months ago

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Pamela Kaminski

Was able to get things repaired in a very timely manner.

4 months ago

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Richard Healy

in this issue we were completely satisfied

5 months ago

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Erik Murphy

Quick service and easy to make claims. Great company to use

5 months ago

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Gena Perez

Like & pleasant employees, Informative & professional

5 months ago

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Review

Very good Service. The CSR s are real professionals.

5 months ago

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Marty Stenzel

Timely response. Good technicians. Peace of mind .

5 months ago

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Richard

They take to long to send a service man had to wait 9 days to find out my washer could not be repaires

8 months ago

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Robert

Sales team did a good job of selling their services but after that experience has not been good

8 months ago

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James

Very good company to work with..........

8 months ago

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Francisco

Work was done properly and on time with no problems

8 months ago

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Cynthia

They offered a good price and I could cancel at any time.

8 months ago

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Jp

Quick response…! Work completed efficiently.

8 months ago

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Myung

needed reliable company to take care of property

8 months ago

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Orville

Highly recommend. Fair price. Previous warranty was declining

8 months ago

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Dale

Best price. Much cheaper than what I was paying.

8 months ago

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Julie

I have had this for several years by now.

9 months ago

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George

Through company was more reliable when making service appointment

9 months ago

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Linda

I thought less hassle but not i expected

9 months ago

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Charles

I’ve been without a refrigerator since the 12 th of November. Service is very slow getting something fixed.

9 months ago

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Gregory

Advertisement - internet ratings some good

9 months ago

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Wayne

Price and coverage were good, fit my budget

9 months ago

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Sylvia

The service and vendors that help are top notch.

9 months ago

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Lisa Ingraham

The rates are excellent and the service is exceptional.

9 months ago

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Jay Riojas

It took three (3) weeks to get the job done. I had to throw away $300.00 - $400.00 of food.

9 months ago

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Ted Lopez

VERY DISSATISFIED WITH PROCESS NO COMMUICATION FROM ANYONE CONCERNING REFRIGERATOR REPAIRS GOING ON A MONTH & NO WORD

9 months ago Edited December 2, 2025

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John Roberts

Price point and customer satisfaction I have no other comment

9 months ago

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Barry Goodwin

Performed as expected. Very good technician

9 months ago

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Louis

Very good phone response is, people were very responsive.

9 months ago

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Elaine

Take to long to send out replacement or funds

9 months ago

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Winnie

The survey should not requested before the repair job is completed.

9 months ago

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Ramalakshmi

I bought the home choice warranty so will use as needed

9 months ago

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Patsy

Their advertising. But it took over 3 months to get my air conditioner fixed.

9 months ago Edited November 20, 2025

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Stacey

Thought they were good, but disappointed on replacement and repair.

9 months ago

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Paulpatrica

All was good nothing went went in error.

9 months ago

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Wayne

Rated _#1 by consumer reports. Personal experience is wel below that

9 months ago

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Thomas

Trying to cut cost and kept thing working

9 months ago

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Larry

Choice usually takes care of my problems

9 months ago

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Colleen

Supposed reputation. I've been waiting going on 2 weeks for a part.

9 months ago

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Stephanie Penney

Was referred by my neighbor - Charline Taflinger.

9 months ago

Choice Home Warranty Reviews