Choice Home Warranty: Read 46,189 User Reviews From Real Homeowners

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Joy DLS Helotes, TX

Timeline in responding to our calls. Sent repair guy & received item quickly to repair our microwave.

2 years ago

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Tom Kolb Fort Worth, TX

The claims process is convoluted and no sense of ergency! In 100+ temps we ahd no air for 12 days! The part we needed was in stock at the vendor so not clear why it took 12 days. Maybe the company should be renamed No Choice Home Warranty.

2 years ago

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Dawn Laveen, AZ

I enjoy this home warranty company because they have most always covered any repairs needed for my home.

2 years ago

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Douglas

Although we had to wait a bit before we were allowed to get our own contractor, once he was approved, the work was done quickly.

2 years ago

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Mike Ponte Vedra, FL

It took over a week to get a technician out to look at my a/c unit with temperatures over 100 degrees. Then when technician came and gave his recommendations (replace the coil due to large hole…..they told him to put stop leak and just add Freon to the system which would just leak out in a few days.

2 years ago

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Jacob Goldenthal Bloomingdale, NJ

I paid $500 something dollars for the warranty. I get bombarded every day a few times a day trying to sell me stuff. Unfortunately, I had to use the service as my dryer died. I paid the $100 service fee and the guy said he can't fix my dryer. Choice then offered me $300 something dollars which will only buy me a half a dryer. SCAM!!!

2 years ago

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Walt Jennier Kinston, NC

Had a warranty for 2 years plus and so far I’m satisfied. Sometimes it takes awhile to resolve the issue so you have to have some patience.

2 years ago

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Idk Cary, IL

They not filled any of my claims. I put one in to get my toilet fixed after almost 2 weeks. I ended up paying for a plumber to come out and fix it. I put a claim in for my AC unit 7 days ago have not heard anything from them.

2 years ago

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Skanda New York, NY

With my electrical issue it took them more than a week to find an electrician. The electrician who showed up was very good.

2 years ago

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Diana Chillicothe, OH

I had called to get my ac fixed it costed me $65 for a service call then i had to pay $400.00 to have a leak fixed and refrigerant put in. Choice Home warranty said it wasn’t covered. I was not happy with the out come. I never really got a closer of the situation.

2 years ago

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Youvong Khlok

Good service, treat customer fairly, good responding to the customer service requested as soon as possible

2 years ago

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Nikolay Oparin Northridge, CA

Good experience so far with them. We've had one issue with our water/plumbing and it was handled immediately.

2 years ago

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James Los Angeles, CA

Pricing model OK. Claim processing OK though current claim is lagging 3+ weeks because technician company isn't responding.

2 years ago

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Angela Rushing

I was able to have someone pick up my claim and out to my home within a week when my AC unit quit working.

2 years ago

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Octavio Paredes Fairfax, VA

My first interaction with the company was not very good, however in my last 2 claims they have solved me as expected

2 years ago

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Parthav Jailwala Avon, MA

It took Choice over a month to get my claim resolved. First contractor vanished after taking the call fee…second contractor too did not show up after the first visit…finally the 3rd contractor came and did the job. I had to contact customer service too many times to get their attention to my claim. Frustrating experience!

2 years ago

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Pat Laster Grapevine, TX

Efficiency. Found the root of the problem which was small - rather than starting with possible big problems.

2 years ago

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Carolyn Simmons Orlando, FL

Had a bennett and sons come out they said i needed a blower motor and wheel drive, after U turned my request down, I call another company to come out, they checked my system and they found that the motor was fine it was out of freon which the repair person from bennett and sons said it was full , think they were not being honest with me

2 years ago

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Joseph Fitch

Alex arrived on time, checked my AC, found problem and resolved it quickly. He was courteous and helpful.

2 years ago

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Fols GA

I have had them three years, they have completed or paid for 8-10 issues The trick is to read the terms and have the correct expectation

2 years ago

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Joshua Clovis, CA

I’ve put in two separate claims and not only were both denied, but the venders that were assigned to the claim were horrible. I’m paying monthly on three different policies only to get denied every time with a claim. And I’m still having to pay for my repairs out of pocket. CHW, you guys are terrible.

2 years ago

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Jim Fitch

I’m disappointed with the warranty service. I was promised a replacement for my broken oven, but instead, I received a gift card that barely covers half the cost of a new one. Some claims I thought would be covered weren’t, and the process took longer than expected. Overall, the help I received was inadequate.

2 years ago Edited January 10, 2024

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Candice Draper Houston, TX

If I could give no stars I would. Your customers sucks, your case managers sucks, you dont give what you promise to get people's business. I will make a report to the BBB of which you already have many complaints, and I will get on tic tock and let as many as possible know what a terrible company you are

2 years ago

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chris lee Lexington, KY

Contractor was amazing. Communication from company not so much. Did not come out till after 8 pm. Company removed me from his docket and did not tell him. Then company tried to reschedule for two weeks when I already took off work today. After calling they did make it right.

2 years ago

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Mirla Chinchilla San Francisco, CA

Every time a tech comes to fix an issue, they charge $85 for the visit no matter if they fix it or leave the job inconclusive. Techs do not keep their appointments, not responsible and when you call to confirm, you will get attitude. My problem has taken 3 phone calls and 2 written claims and still is not resolved.

2 years ago

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Kenneth Chicago, IL

You cannot get anybody local to work on my hot water heater. I have filled out two request in the last two plus months and I’m still taking cold showers. I’ve been waiting 2 days to hear back from second contractor you found for me. First contractor lives in Arkansas. Second lives in Louisiana. I live in Texas. Really!

2 years ago

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Diana Middletown, NJ

I had a recent issue with my plumbing system. The fix was quick and easy, and handled by a top professional plumber.

2 years ago

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Patricia Tort-Sargent

I am not satisfied with Choice. The customer service has been lacking. At the current time, I am waiting to be contacted by the representative assigned to my case. It has been a week. Still no word.

2 years ago

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Larry

You are cheats and Choice lies , you can't find anybody to fix things so you tell me to find a company to fix and you will pay then , you did not pay I had to so you offered me 360.00 less the 60.00 cheaters . 8 months and you still have not paid me ,plus another time I called for repairs you refused.

2 years ago

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Jonathan Myrtle Beach, SC

After purchase of new home I wanted locks changed and they said they could not find anyone to do it. Offered me to do it on my own and get reimbursed. Got estimate for $95 and I asked if I had to pay the service fee. No one ever replied so I paid the whole thing.

2 years ago

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Melvyn Lindner Glenwood, IL

I have been happy with the service. The contractors that they have sent for serious jobs. Have beer very good.

2 years ago

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Miranda Fawthrop Grapevine, TX

You pay for one of the best plans. Something goes wrong that’s covered. And they said “oh we only cover A&B, but not C” ridiculous. On top of they, they won’t cover A&B because the claim also mentioned C. So ridiculous and I’m so grateful we aren’t using them anymore.

2 years ago

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Theresa Garland, TX

My hot water heater went out and it needed to be replaced. Choice had me between a rock and a hard place if I didn’t pay an extra $650 I could not get a new water heater. If the service cost more than the $65 then you have to pay more. I recommend not to use this company.

2 years ago

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Dianna P San Antonio, TX

His is my first time officially using a Choice Home Warranty. I am not pleased with the service. I will have an appointment then when calling the information provided the contractor is not aware. Also, I was provided with the I correct phone number of the company, overall the experience I am very disappointed.

2 years ago

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Lynzee Chandler, AZ

Claims process can take awhile, customer service agents English is hard to understand but their sales people speak great English . They approve claims, but still have to pay cash to for fix.

2 years ago

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l McCrary Gulf Breeze, FL

Your customer service is very poor. Our A/C had to be replaced. We were told it would be replaced with a same or better model, speed and seer. We got a lower quality unit!! And we were told to expect our utility bill to be higher. VERY DISSATTISFIED....

2 years ago

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Kalpesh

They are the biggest cheater company it’s all most they have not fixed my refrigerator it’s all most one month and they are giving excuses this week the man will come to fix it but they are giving excuse and they charge a lot hidden charges so please be careful before taking it

2 years ago

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Jeff Crowell

Terrible customer service. The absolute worst. Left me without A/C for three weeks in mid July. Never did anything to fix my unit. I finally had to have a new unit installed myself when Choice should have done that immediately. As soon as my contract ends, I am out. Would not recommend to my worst enemy.

2 years ago

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Robert Beaufort, NC

What we are really loving with Choice Home Warranty is how promptly they found a repair technician for us.

2 years ago

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Jo Ann Puleo Manahawkin, NJ

The technicians are excellent. Service can be initiated without difficulty. Customer service staff are responsive.

2 years ago

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William Schell Charlotte, NC

Fast service, Power On LLC did a great job of ensuring that my fridge/ freezer was working properly and there follow up was!

2 years ago

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bob gains Orangevale, CA

Called in for warranty, next morning inspected, approved and installed new garage door opener. Great service.

2 years ago

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james motta Hingham, MA

I’m very very satisfied! Home Choice walked me thru replacement AC and thrilled! Thank You Home Choice!

2 years ago

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Edwin Lawrenceville, GA

I was garage door problems about 2 weeks ago. So I claimed to Choice home warranty. During 2days, repair done.

2 years ago

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Andrew Wright Doylestown, PA

contractor did not show on time . He said he would be here between 7:00am and 11:00am but didnt show until 3 hours later. I thought you screened these guys so that we as consumers wouldnt have to put up with this kind of stuff.

2 years ago

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Deborah Douglas

Choice home really made me pay for the evaporator coil, so it cost me over 4,000.00 to replace my a/c, then there was another part that needed to be replaced and they would not move forward with it even after photos were supplied. They let me as a senior go without A/C for 2 weeks in 100 degrees temp

2 years ago Edited January 10, 2024

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Denise Fresno, CA

What the hell do I have a warranty with you for when you folks will not honor my Range the oven is out, according to Choice because it’s a commercial range Well these are the stoves that builders are putting in the homes…..

2 years ago

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Kenneth Coates Summerville, SC

We we’re completely satisfied with the service Robert provided. He arrived on time and fixed our plumbing issue.

2 years ago

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Pauletta Singleton FL

Chad is a very good asset to his company! He’s professional and knowledgeable. I’m one satisfied customer!!!

2 years ago

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JJ Luna Mission, TX

That you were able to replace my water heater. Appreciate the quick response to my claim. I would highly recommend to others. Thank you!

2 years ago

Choice Home Warranty Reviews