Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

star star star star star

Nikolay Oparin Northridge, CA

Good experience so far with them. We've had one issue with our water/plumbing and it was handled immediately.

2 years ago

star star star star star_border

James Los Angeles, CA

Pricing model OK. Claim processing OK though current claim is lagging 3+ weeks because technician company isn't responding.

2 years ago

star star star star star

Angela Rushing

I was able to have someone pick up my claim and out to my home within a week when my AC unit quit working.

2 years ago

star star star star star

Octavio Paredes Fairfax, VA

My first interaction with the company was not very good, however in my last 2 claims they have solved me as expected

2 years ago

star star_border star_border star_border star_border

Parthav Jailwala Avon, MA

It took Choice over a month to get my claim resolved. First contractor vanished after taking the call fee…second contractor too did not show up after the first visit…finally the 3rd contractor came and did the job. I had to contact customer service too many times to get their attention to my claim. Frustrating experience!

2 years ago

star star star star star

Pat Laster Grapevine, TX

Efficiency. Found the root of the problem which was small - rather than starting with possible big problems.

2 years ago

star star_border star_border star_border star_border

Carolyn Simmons Orlando, FL

Had a bennett and sons come out they said i needed a blower motor and wheel drive, after U turned my request down, I call another company to come out, they checked my system and they found that the motor was fine it was out of freon which the repair person from bennett and sons said it was full , think they were not being honest with me

2 years ago

star star star star star

Joseph Fitch

Alex arrived on time, checked my AC, found problem and resolved it quickly. He was courteous and helpful.

2 years ago

star star star star star_border

Fols GA

I have had them three years, they have completed or paid for 8-10 issues The trick is to read the terms and have the correct expectation

2 years ago

star star_border star_border star_border star_border

Joshua Clovis, CA

I’ve put in two separate claims and not only were both denied, but the venders that were assigned to the claim were horrible. I’m paying monthly on three different policies only to get denied every time with a claim. And I’m still having to pay for my repairs out of pocket. CHW, you guys are terrible.

2 years ago

star star star star_border star_border

Jim Fitch

I’m disappointed with the warranty service. I was promised a replacement for my broken oven, but instead, I received a gift card that barely covers half the cost of a new one. Some claims I thought would be covered weren’t, and the process took longer than expected. Overall, the help I received was inadequate.

2 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Candice Draper Houston, TX

If I could give no stars I would. Your customers sucks, your case managers sucks, you dont give what you promise to get people's business. I will make a report to the BBB of which you already have many complaints, and I will get on tic tock and let as many as possible know what a terrible company you are

2 years ago

star star_border star_border star_border star_border

chris lee Lexington, KY

Contractor was amazing. Communication from company not so much. Did not come out till after 8 pm. Company removed me from his docket and did not tell him. Then company tried to reschedule for two weeks when I already took off work today. After calling they did make it right.

2 years ago

star star_border star_border star_border star_border

Mirla Chinchilla San Francisco, CA

Every time a tech comes to fix an issue, they charge $85 for the visit no matter if they fix it or leave the job inconclusive. Techs do not keep their appointments, not responsible and when you call to confirm, you will get attitude. My problem has taken 3 phone calls and 2 written claims and still is not resolved.

2 years ago

star star_border star_border star_border star_border

Kenneth Chicago, IL

You cannot get anybody local to work on my hot water heater. I have filled out two request in the last two plus months and I’m still taking cold showers. I’ve been waiting 2 days to hear back from second contractor you found for me. First contractor lives in Arkansas. Second lives in Louisiana. I live in Texas. Really!

2 years ago

star star star star star

Diana Middletown, NJ

I had a recent issue with my plumbing system. The fix was quick and easy, and handled by a top professional plumber.

2 years ago

star star star_border star_border star_border

Patricia Tort-Sargent

I am not satisfied with Choice. The customer service has been lacking. At the current time, I am waiting to be contacted by the representative assigned to my case. It has been a week. Still no word.

2 years ago

star star_border star_border star_border star_border

Larry

You are cheats and Choice lies , you can't find anybody to fix things so you tell me to find a company to fix and you will pay then , you did not pay I had to so you offered me 360.00 less the 60.00 cheaters . 8 months and you still have not paid me ,plus another time I called for repairs you refused.

2 years ago

star star_border star_border star_border star_border

Jonathan Myrtle Beach, SC

After purchase of new home I wanted locks changed and they said they could not find anyone to do it. Offered me to do it on my own and get reimbursed. Got estimate for $95 and I asked if I had to pay the service fee. No one ever replied so I paid the whole thing.

2 years ago

star star star star star

Melvyn Lindner Glenwood, IL

I have been happy with the service. The contractors that they have sent for serious jobs. Have beer very good.

2 years ago

star star_border star_border star_border star_border

Miranda Fawthrop Grapevine, TX

You pay for one of the best plans. Something goes wrong that’s covered. And they said “oh we only cover A&B, but not C” ridiculous. On top of they, they won’t cover A&B because the claim also mentioned C. So ridiculous and I’m so grateful we aren’t using them anymore.

2 years ago

star star_border star_border star_border star_border

Theresa Garland, TX

My hot water heater went out and it needed to be replaced. Choice had me between a rock and a hard place if I didn’t pay an extra $650 I could not get a new water heater. If the service cost more than the $65 then you have to pay more. I recommend not to use this company.

2 years ago

star star_border star_border star_border star_border

Dianna P San Antonio, TX

His is my first time officially using a Choice Home Warranty. I am not pleased with the service. I will have an appointment then when calling the information provided the contractor is not aware. Also, I was provided with the I correct phone number of the company, overall the experience I am very disappointed.

2 years ago

star star star_border star_border star_border

Lynzee Chandler, AZ

Claims process can take awhile, customer service agents English is hard to understand but their sales people speak great English . They approve claims, but still have to pay cash to for fix.

2 years ago

star star_border star_border star_border star_border

l McCrary Gulf Breeze, FL

Your customer service is very poor. Our A/C had to be replaced. We were told it would be replaced with a same or better model, speed and seer. We got a lower quality unit!! And we were told to expect our utility bill to be higher. VERY DISSATTISFIED....

2 years ago

star star_border star_border star_border star_border

Kalpesh

They are the biggest cheater company it’s all most they have not fixed my refrigerator it’s all most one month and they are giving excuses this week the man will come to fix it but they are giving excuse and they charge a lot hidden charges so please be careful before taking it

2 years ago

star star_border star_border star_border star_border

Jeff Crowell

Terrible customer service. The absolute worst. Left me without A/C for three weeks in mid July. Never did anything to fix my unit. I finally had to have a new unit installed myself when Choice should have done that immediately. As soon as my contract ends, I am out. Would not recommend to my worst enemy.

2 years ago

star star star star star

Robert Beaufort, NC

What we are really loving with Choice Home Warranty is how promptly they found a repair technician for us.

2 years ago

star star star star star

Jo Ann Puleo Manahawkin, NJ

The technicians are excellent. Service can be initiated without difficulty. Customer service staff are responsive.

2 years ago

star star star star star_border

William Schell Charlotte, NC

Fast service, Power On LLC did a great job of ensuring that my fridge/ freezer was working properly and there follow up was!

2 years ago

star star star star star

bob gains Orangevale, CA

Called in for warranty, next morning inspected, approved and installed new garage door opener. Great service.

2 years ago

star star star star star

james motta Hingham, MA

I’m very very satisfied! Home Choice walked me thru replacement AC and thrilled! Thank You Home Choice!

2 years ago

star star star star star

Edwin Lawrenceville, GA

I was garage door problems about 2 weeks ago. So I claimed to Choice home warranty. During 2days, repair done.

2 years ago

star star_border star_border star_border star_border

Andrew Wright Doylestown, PA

contractor did not show on time . He said he would be here between 7:00am and 11:00am but didnt show until 3 hours later. I thought you screened these guys so that we as consumers wouldnt have to put up with this kind of stuff.

2 years ago

star star_border star_border star_border star_border

Deborah Douglas

Choice home really made me pay for the evaporator coil, so it cost me over 4,000.00 to replace my a/c, then there was another part that needed to be replaced and they would not move forward with it even after photos were supplied. They let me as a senior go without A/C for 2 weeks in 100 degrees temp

2 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Denise Fresno, CA

What the hell do I have a warranty with you for when you folks will not honor my Range the oven is out, according to Choice because it’s a commercial range Well these are the stoves that builders are putting in the homes…..

2 years ago

star star star star star

Kenneth Coates Summerville, SC

We we’re completely satisfied with the service Robert provided. He arrived on time and fixed our plumbing issue.

2 years ago

star star star star star

Pauletta Singleton FL

Chad is a very good asset to his company! He’s professional and knowledgeable. I’m one satisfied customer!!!

2 years ago

star star star star star_border

JJ Luna Mission, TX

That you were able to replace my water heater. Appreciate the quick response to my claim. I would highly recommend to others. Thank you!

2 years ago

star star star star star

Leonard St. Cloud, FL

It was so easy to create a work order for my appliances. It is easy to talk to the answer machine system.

2 years ago

star star star star_border star_border

Carlos Tillman Friendswood, TX

It takes too long to get the e-card and it’s only to one store. I would like to have the convenience of shopping around to get the best price on a dryer.

2 years ago

star star_border star_border star_border star_border

Patricia Las Vegas, NV

I am still getting sales calls after buying the product. Now I want to cancel the policy and be issued a refund. Too much aggressive sales leaves a really bad impression on me. The policy doesn’t even take effect until September. How do I cancel this mistake?

2 years ago

star star star star star_border

Don1234d

The initial call was by a robot and told me the unit wasn’t covered, then it switched me to a person who was efficient and set the claim in motion.

2 years ago

star star star star star

Sara Couste Dayton, NV

The representative that I spoke to provided complete and understandable information regarding your insurance coverages.

2 years ago

star star star star star_border

12-3 Treasurer Cleveland, OH

The technician was awesome but had to leave before the recommended repairs could be made because he never heard back from CHW. So still no AC.

2 years ago

star star star star star

Garry Sharon

Called and showed up on time, very pleasent young man and repair took him no time at all, thanks Garry Sharon

2 years ago

star star star star star

Cathy Bogaerts Los Angeles, CA

Reporting a claim is smooth and simple, and they are very prompt with their follow up communication.

2 years ago

star star star star star

Linda Lipscomb Indianapolis, IN

Great service. Sonny Appliances was on time, made repairs on site and was very patient with my husband.

2 years ago

star star star star star

John Kelly Naperville, IL

I've had one service call. It went very smoothly. i just made my second request. It was very easy to do.

2 years ago

star star star star star

Jessica Hart Jackson, TN

Quick responses and a came out within two days to replace our garbage disposal! Very professional, too!

2 years ago

Choice Home Warranty Reviews