Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Maxwell Le

Excellent customer service and walked me through the plans and allowed me to pick the best plans that work for me.

3 years ago

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Micheal Le Feuvre Irving, TX

The customer service reps I have spoken with have been very helpful and professional.

3 years ago

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John Swensen Croton-on-Hudson, NY

The no stars is what you get for not covering my A/C compressor! Face book and LinkedIn are next for a fraudulent insurance policy. I'm paying now but only until I replace you

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 3rd, 2021

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Dominic Messer Cincinnati, OH

I have to admit, when I signed up for Choice Home Warranty, I didn't realize that it would take so long to get someone out to look at my AC unit. Extremely disappointed. :-/

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 1st, 2021

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Joyce Smith Smithfield, VA

Bruce was polite and Informative. Able to answer my questions without hesitation.

3 years ago

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Ron Rand Oxford, MI

I have always had prompt service both when I call and when a service person comes to our home.

3 years ago

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Ronke Randallstown, MD

Services are okay and customer reps are polite. But it is typical insurance business - profits 1st, your needs 2nd. So don't expect much.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 1st, 2021

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Andrea Mahr Columbus, OH

My claim was processed very quickly and the repairman was super. Couldn't ask for more.

3 years ago

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Smith Anderson Houston, TX

Really good at denying claims, that’s about it. You pay $85 to have a service tech come and for Choice to tell you you’re on your own. Want to speak to someone? Yea, they’ll get back to you in 2 weeks. Total fraud!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 24th, 2021

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Steven Little Norfolk, VA

I like the fact that they send someone out to troubleshoot your problem and fix it

3 years ago

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Mary Hardy Charlotte, NC

First month was free and it was very easy to submit a claim. We had no problems getting through.

3 years ago

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Michael Bethesda, MD

Quick response , excellent service. looked too good to be true... But alas! its true

3 years ago

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Robert DiGiorgio Parker, CO

The claim process is easy and the techs they send are very responsive and respectful.

3 years ago

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Allan Atkins Colorado Springs, CO

I have had two occasions to use Choice and each time they have sent great peopletofix the problems.

3 years ago

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Christi Corley

Difficultly connecting with a rep. Service was not scheduled in a timely manner and lots of “exceptions” in coverage that were not disclosed prior to purchase.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 6th, 2021

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Pat Mcbride Washington, DC

It was very easy to schedule an appointment. The service repair was done quickly.

3 years ago

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Phillip Lanzi Wilmington, NC

Great service -easy to schedule claim-technician arrived on time -very professional

3 years ago

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nancy boren Baton Rouge, LA

Kevin was prompt and very courteous. He replaced the disposal quickly and we were well satisfied

3 years ago

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Sandra Albert New Orleans, LA

The repair parts have arrived but it will be 3 weeks before the technician will be able to install them. That's too long.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 6th, 2021

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mickey WILLIAMS Newport, KY

the customer customer representative was very polite and answered all my questions.

3 years ago Edited January 10, 2024

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Blouchie15 Harrisburg, PA

Adam was very knowledgeable and helped me with my decision to extend my warranty

3 years ago

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Leighann Brown Yuma, AZ

The gentleman that was sent to work on my appliances has very knowledgeable and friendly and listened to my concerns.

3 years ago

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Geoffrey Ivins Somerdale, NJ

My only complaint was that it took three days for a technician to come to our home.

3 years ago

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Pocitv Gainesville, FL

Services well explained, including coverage, prices and payment plans. Was courteous and friendly.

3 years ago

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Rich Barone Cary, NC

Very quick response, and great service. I love Smart Choice Heating and Cooling Service

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 20th, 2021

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Lou Pittsburgh, PA

Your staff was very patient and knowledgeable. Explained the warrant very well. It was a pleasure dealing with them.

3 years ago

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Lynn Smith Bonita Springs, FL

Responded quickly. Sent a qualified technician. Made dealing with a problem less stressful.

3 years ago

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GAL Baytown, TX

Loved that the CS Rep was able to assist with my request in a prompt and timely manner.

3 years ago

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Jesse Willett Conowingo, MD

Most things are great but I don't understand why they put a different color part that do not match the first product.

3 years ago

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Rancio Smith Atlanta, GA

Very friendly and fast service the tech who came to my home was very knowledgeable

3 years ago

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Calvin Saulny Houston, TX

A true professional. He diagnosed the problem and ordered the parts needed for the repair.

3 years ago

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Richard Weiss Greenwood, IN

They were effective in getting a competent technician to come to my house to fix my washer.

3 years ago

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Dianne Riddick Norfolk, VA

My claim was denied for AC repair not understanding why decision was made it is clearly covered under the service contract which Choice Home Warranty decided not to honor very disappointing will not recommend!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 8th, 2021

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Crystal Sonnier Houston, TX

Very grateful of the quick response I had from the company to send someone to fix my AC

3 years ago

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Mary Richards Peoria, AZ

Great service. I love that they contact a vendor to come out immediately to fix your problem.

3 years ago

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Claire Pelletier Kissimmee, FL

I tried to reach the agent that was possessing my claim for 4 days. Left 3 voice-mail and 2 emails and didn't hear back. Very frustrating

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 31st, 2021

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Carolyn Gordon Channelview, TX

Response to request is almost immediate. Promptly arrive with a call notice of when to Expect them.

3 years ago

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Tatiana M Irvington, NJ

Prompt service and easy claim submissions which is great and not time consuming. LOVING IT SO FAR!

3 years ago

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Diane Jackey Freehold, NJ

Our Choice Representative, Andre M., was so helpful and professional. Thank you!!

3 years ago

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B A Hooper Mesa, AZ

2 separate claims. Both denied. Policy covers nothing. Current claim was on a dryer repair they claim was not normal wear and tear. Prior was hot water heater but they don't cover the tank. Carefully read the policy.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 31st, 2021

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Abdul Elayan Danville, KY

It has been a hit and miss . Had some bad and some good experiences with Choice Home Warranty . I wouldn't recommend it

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 25th, 2021

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Hweiss109 ,

Called in a claim and spoke to Ryan who was extremely helpful in processing my claim

3 years ago

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Savvy Buyer ,

3 years ago

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richard c elliott Washington, LA

the technician was on time and went straight to work he fixed the issues right away

3 years ago

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Tewanda Pride Knoxville, TN

The representative lied. He said I could pay $43 monthly but charged my card the whole $480. He said it was an accident and he would fix it. Never fixed. I called back and customer service was closed.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 23rd, 2021

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Corey oler Fairfield, PA

Fast response on fixing what is broken and actually look out for the customer highly recommended!

3 years ago Edited January 10, 2024

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Laurie Sellner Winchester, VA

Some claims go off without a hitch and others are from hell. This one was good but was only a ceiling fan.

3 years ago

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Nita Las Vegas, NV

Customer service is excellent. Very knowledgeable, informative, and courteous agent.

3 years ago

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Anita Huff Hamilton, OH

I feel very deceived. This policy was supposed to protect me Freon large expenses yet when my microwave quit working you want to pay me half of what it would cost to replace the same unit!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 16th, 2021

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Jean Spring Valley, CA

Technician arrived on time and was informative about the issue and how to address it.

3 years ago

Choice Home Warranty Reviews