Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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JENNIFER Krieger Phoenix, AZ

The customer service and anytime you need to file a claim they make it so easy and pleasant.

2 years ago

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Eugene Duff San Antonio, TX

Fast efficient service at a good price. Over past two decades have saved thousands.!

2 years ago Edited January 10, 2024

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larry clark Surprise, AZ

So far so good. Quick and professional service,even if the part has to be ordered

2 years ago

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wilbur parker Kyle, TX

I have not used your service yet but the sign up went smooth and the person that signed me up did a good job.

2 years ago

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Fran Moore Fort Lauderdale, FL

This my first claim and so far I have not received an appointment. The gentlemen who helped me on the phone was very helpful

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 10th, 2021

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Tamara Norman Charlotte, NC

Technicians are knowledgeable about the problems they address. Friendly. Respectful.

2 years ago

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pankaj desai Sugar Land, TX

Great service. EMS dishonest the problem. Ordered part for heater sensor and fixed in 2 days.

2 years ago

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Thomas Carey Ocala, FL

Response was very good although I haven't had anybody look at my refrigerator yet

2 years ago

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Lin Nakata Milwaukee, WI

Prompt response to my service request. Larry, the technician was very knowledgeable and a joy to work with.

2 years ago

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Barry R Brooks Detroit, MI

The gentleman you sent (Michael) was very professional and very helpful. He did a great job!

2 years ago

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robi5798@bellsouth.net Aiken, SC

I dislike the fact I have been waiting 12 days to get heater fix and then denied the claim because the part had rusted out on a unit I have had for 7 or 8 years and get serviced every year

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Dec. 10th, 2021

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Eric chmela Milwaukee, WI

Jist set up my first claim. Seemed to be pretty easy. No I guess we will see how the remainder of the process goes

2 years ago

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Lemon Ragland Chicago, IL

Great I would definitely recommend.fast respond and got what I needed taken care of

2 years ago

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Craig Jurca Denton, TX

There are many things not covered. Read the fine print. I paid for a guy to diagnose, but it wasn't covered. So $67 wasted.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Dec. 10th, 2021

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William Duncan Whitesboro, NY

They deny each claim until its reviewed. We will be going with another company once the contract is over per conversations with each technician we've had out that deals with choice home warranty

2 years ago Edited May 10, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 10th, 2021

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Jill Sager St Louis, MO

It was easy to submit a claim and the response from Choice was quickly responded to.

2 years ago

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John Steward Castalia, NC

Rip off. 2 claims in 4 years and each was a rip off. Dishwasher failed and only given $247 for an $800 replacement. Now we’ll pump failed and given $500 for a $3800 expense. Fix or replace? Not even close.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 24th, 2021

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Chef Mike Maucher VA

I have had a mixed experiences I have had good success with the techs that come for appliances but I had a reimbursement claim that was never paid

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 24th, 2021

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Daniel J Thompson Port Saint Lucie, FL

Far too much over-selling. The rep would not take no for an answer and continued to berate me because I was not agreeing to his multi-year program.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 22nd, 2021

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A. S. Harris Memphis, TN

One claim was never given an appointment. The next claim the repairman called. Set a time Never showed up. I had to call my own plumber. I am about to ask for a refund. Very disappointed.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 22nd, 2021

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Arnie Hiller

overall it has not been good...too many claims have been denied that should have been covered... This last experience with our dryer was excellent.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 18th, 2021

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cebrum watkins jr Pensacola, FL

bad company, they look for ways not to pay and honor the contract. they would not fix my ac and it was no fault of my, i had to pay to fix myself. DO NOT USE THIS COMPANY PERIOD'''''''''''''''''''''''''''''''''''''''''''

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 17th, 2021

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J B S Arlington, VA

so far they have been easy to deal with and have promptly scheduled appointments.

2 years ago

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Carl Hanna Raleigh, NC

had a problem-CALLED-TECH CALLED ME SET APPOINMENT CAME TO HOME FIXED all done thanks CHOICE

2 years ago

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Gilda McGruder Bowie, MD

Very professional. Very helpful. Would highly recommend Choice Warranty to family and friends.

3 years ago

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Lela Morgan Cranston, RI

Reply in a timely manner to the problem. Repair workers are respectful and courteous.

3 years ago Edited January 10, 2024

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Margie N Simmons Austin, TX

Tracie A. was very professional and knowledgeable of her job. had a great personality.

3 years ago

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Ronnie S Brandywine, MD

Our experience was wonderful and my technician was very professional and well knowledgeable.

3 years ago

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Jacqueline Johnson Red Springs, NC

The courtesy of the sale person I would recommend CHW to others looking for home warranty

3 years ago

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JC McGahee Prospect Hill, NC

I don't like being told to expect someone coming out and them not showing up so now I'm waiting to see if they show up on the new date and time

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 10th, 2021

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Marvin Steier Ellenton, FL

It was a complicated transaction but your agent, Cynthia was very skillful and it went very well.

3 years ago

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Michael Richardson St Louis, MO

They were prompt and courteous. He quickly diagnosed the issue and told me what had happened

3 years ago

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Sharon Joyner

The Representative was very friendly and professional and answered all my questions.

3 years ago

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Scott Erwin Odessa, TX

Always extremely friendly and professional. They are the exception in the home warranty business.

3 years ago

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V. Densmore Tallahassee, FL

Liked most: The repairman sent was very competent and helpful. Liked least: The amount for a "replacement" of the cooktop that couldn't be fixed was $371. A comparable replacement will cost over $2,000.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 3rd, 2021

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Martin Michelon Spring Hill, FL

Rick is great. Very professional and prompt. He is also quite personable and knowledgeable.

3 years ago

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Warren Kasztl Hollywood, FL

Just finished with Royce. He’s excellent!!! Clear, precise, answered all my questions .

3 years ago

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Justin Norwood Philadelphia, PA

Nice & easy process to file a claim and get a technician out. No problems at all.

3 years ago

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Betty Six Baltimore, MD

They respond quickly to claims and questions!!!! Just wished they didn’t raise the service fee from 60 to 85.

3 years ago

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Ordonis Lynch Fort Worth, TX

I would give zero stars if I could, because CHW is a ripoff. They say they will replace appliances with likeness of current appliance but what they really do is give you 30% of a new appliance cost!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 22nd, 2021

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Melissa Barrera Austin, TX

Adam D. was so great helping me get the best deal for a warranty for my new home! Thanks so much!

3 years ago

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Irene Chau Las Vegas, NV

Fast service came to repair within one day. Technician knows his job very nice and friendly.

3 years ago

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Bryant Schuette Oklahoma City, OK

Talking to them was ok but every five minutes a new offer. You start to say to yourself wait awhile and it will get better

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Oct. 14th, 2021

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Kara Garrard Chicago, IL

Quick response to my garage door claim. technician was pleasant and very helpful in assisting me.

3 years ago

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Karen Toothman Youngstown, OH

Premiums have gone up. The money they give you to replace an item helps, but is never enough to buy a new one.

3 years ago Edited September 5, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Solomon & Sandra H Owings Mills, MD

We were completely satisfied with our most recent service for our Jenn-Aire refrigerator.!

3 years ago

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Kennetta Harris Belleville, IL

He arrived on time, he called in advance and he got my refrigerator up and running again.

3 years ago

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Janet Price you or so prite Patterson, LA

Even though my stove is not repair yet but the fast action of getting me a report was great

3 years ago

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Kim Daniel New Orleans, LA

They always respond quickly and have an appointment scheduled in a good time frame.

3 years ago

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Dedrick Roberts Loganville, GA

I paid $45 dollars for a tech. to tell me my garage door isn't working properly, info I already knew, then he said he will fix it for $1025.00 because CHW declined the repair of your service.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 11th, 2021

Choice Home Warranty Reviews