Choice Home Warranty: Read 46,189 User Reviews From Real Homeowners

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Peggy Ring Sinton, TX

I feel the payoff to replace my refrigerator is too low. I don’t like that the payout is coming in the form of a gift card to Lowe’s. It restricts my purchasing power and timeline.

1 year ago

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Barbara Bulava

Sears technician has been here three times and our refrigerator/freezer is still not running and maintaining acceptable temperatures. What do we do now? Barbara Bulava

1 year ago

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Toby Richards Salisbury, NC

They are always good at finding repair people within a reasonable time. Also the call in request is easy to use.

1 year ago

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Tuffy Baum South Jordan, UT

Prompt response and vendor selected Luxor Heating was on time, made furnace repair and was very professional.

1 year ago

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Phil Pacific McKinney, TX

The repair company did a great job and was friend. But he had to wait for 1 hour for approval from Choice which inconvenience him and my family.

1 year ago

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Lonnie Goodman Hennessey, OK

They have always taken care of the problems that we have around the house. I Recommend Choice Home Warranty.

1 year ago

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Kathy Layton Mesa, AZ

I appreciate them finding a probider so quickly. Unfortunately the provider didn’t show up for three of the scheduled appointments.

1 year ago

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La Mounz

Paid extra for roof coverage and they wouldn’t cover a what was repaired so I still had to pay $500 out of my own pocket and the representative who canceled my policy was no help whatsoever so I will now get another company, don’t recommend them at all.

1 year ago

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Randy

Every time that we needed assistance, it was delivered very quickly. Most of the professionals did a great job.

1 year ago Edited April 10, 2024

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Edford Luckey Schertz, TX

My claim to get my Refrigerator repaired was turned in 2 days ago and I get a reply saying the appointment is set for 16 January 2024! That's bullshit and if I wouldn't have paid for the full 3 years in full I would drop you ASAP!

1 year ago

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Cassandra Rickard North Las Vegas, NV

AirPro tech was great. He explained the problem but needed authorization from Choice to continue. I am now on the hook for more money to put out since , of course, the disclaimers! So much for your home warranty! Another turn down!

1 year ago

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Jessie LaBarre Columbus, OH

The technician they sent was amazing and did what he could to give us a fix. But it took choice almost a week to get someone out to our house. They were misleading, and now because the whole problem isn't because of west and tear, we have to pay for it. We'll be canceling!!

1 year ago

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Frank Pittsburgh, PA

Problem with disposal reported and fixed within 24 hours. Minor problem, but a problem none the less.

1 year ago

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Pat Craven Charleston, SC

The gentleman I spoke with, Tim, was excellent. Knowledgeable, friendly and accommodating to my needs.

1 year ago

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Sonny Galindo TX

They were very receptive to our claim and had a technician company contact us despite the January 1 holiday.

1 year ago

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Cheri Bilecki Wesley Chapel, FL

Lack of communication and it took over a week for CHW to ok the water heater project. Living without hot water, especially over the holidays, is not fun. The communication we received has not been very good.

1 year ago

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Jacob H

My Rep on the phone was very friendly but he wasn’t pushy when talking about the warranty’s available.

1 year ago

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Robin MD

I just sighed up and haven't used it yet but I'm hoping it's as good as I've heard The rates are okay. The reason for 3 stars is because like I said I haven't used it yet.

1 year ago

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Dan Sandman Crestview, FL

My sink is clogged. I put in a work order to have it fixed. They wanted to know what was clogging it. The repairman said he would need to put a scope in the drain to determine what the clog was was. Choice Home Warranty said no and denied the entire claim. My sink is still clogged. What a fraud. Stay away from this company.

1 year ago Edited January 17, 2024

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Jon Romero Las Vegas, NV

Easy claim entry and claim management. We disagreed with a claim for the double oven which prevents me from giving a 5 star rating.

1 year ago

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Dick Myers Yulee, FL

I thought Juan was very diligent and professional in his approach to his work and in his communication.

1 year ago

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Susan Miller Cheyenne, WY

He gave me input as to why the problem might have occurred, so that I could reduce the use of soap to clear the sensor.

1 year ago

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Jacki Beaulieu

Arrived on time and got right to work. Explained what he was doing to repair the garage door opener unit

1 year ago

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dacloba Austin, TX

Hello, I liked and enjoyed your quick responses, on getting a service provider and on approving the repairs. Thank you, Raymond

2 years ago

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Fabian Martinez Fort Worth, TX

Peter was amazing and accomplished the repair in less than an hour happy to promote the partners like prompt appliance

2 years ago

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Gul Tiryaki Sonmez

Approval process was very quick. Only finding the componies they can fix the things is becoming a diffcult issue.

2 years ago

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Becky Randolph Laurel, MD

The customer service man was very personable and appropriate. He was prompt and seemed to be competent.

2 years ago

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Lowell Miami, FL

great trouble shooting by electrecian prompt service he found exact problem and repaired very excellent .

2 years ago

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Chris Campbell Canyon, TX

It took 4 technicians to get my sink fixed because the first 3 cancelled the job after picking it up. Choice customer service wasn't helpful at all and didn't help the issue get resolved in a timely manner. It took over 3 weeks for the problem to get resolved.

2 years ago

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Pam Leet Nashville, TN

this was not our best experience. The technician scheduled the arrival time, then "slept through his alarm".....and did not show up. We called and called, no answer. He finally got back to us and rescheduled the appointment, then could not issue an invoice. Not a good experience. If I could select "zero" stars, I would.

2 years ago

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Jeffrey Heedles Sr. Bradenton, FL

Scheduling of appointment went very smoothly. I received a quick response with an appointment scheduled tomorrow.

2 years ago

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mattese lecque

The personnel was courteous and cared about my concerns. They handled my requests with mercy, grace and efficiency.

2 years ago

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Hawk1948

Fast friendly service. Very satisfied. I have told my neighbors about the company and it’s great value.

2 years ago

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Jose Rodriguez Brandon, FL

Like easy to summit a claim online and a timely respond with an assigned technician. With the tech company name and contact telephone number.

2 years ago

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James Hurst Oceanside, CA

My review, which is quite negative, is based on my interaction with a Choice employee who said that the cost advertised was not really accurate, but was for one month only after which it would go up. He strongly suggested I pay a $1400 fee up front for one year. This is called “bait and switch “.

2 years ago

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Robert M San Antonio, TX

Needed Choice Warranty four times in the last year and each time they have been fantastic. The hired technicians

2 years ago

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Karthickkumar lingasamy Canton, MI

Michelin Garage company who fixed the garage door issue is very responsive and their technician is knowledgeable

2 years ago

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Deborah Vest Celina, TX

I liked the knowledge my sales person had and gave me the best rate he could. Looking forward to many years with CHW

2 years ago

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John T Phillips St. Petersburg, FL

I just signed up for the 5 year plan. The plan is comprehensive and affordable. I highly recommend this program.

2 years ago

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Frank Bell

Just bc my dishwasher suddenly broke two days into my policy, they refused to cover it. Completely denied my claim. I cancelled my policy bc they tried to say it was a preexisting condition. Garbage. They're just looking for a way to deny the claim and save a buck. I disputed my policy charges with my bank and won.

2 years ago

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Gordon Vienna, VA

I’ve had an excellent experience with choice warranty. They deliver just as a promise. I couldn’t be happier.

2 years ago

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Matthew Glenview, IL

The service for repair was very fast, and the repairman was very efficient and cooperative and friendly.

2 years ago Edited December 6, 2023

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William Gifford Newark, CA

They gave us the best offer for all our appliances + much more. Thanks for the peace of mind for the coming years.

2 years ago

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Elvin Ling Indianapolis, IN

Danny explain the warranty and gave me a good plan it gives me peace of mind to know my appliances are covered

2 years ago

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Melanie M Saint Johns, FL

The quickest response time to our request for service, by far! I am very happy with the service and premiums at CHW.

2 years ago

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Joseph Azzaro CA

Tech showed up this time and was very nice. Huge dofference from our first experience with your company.

2 years ago

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colleen spillard Detroit, MI

I like the quick email response to my submitted claim. I do. not like how long it takes to get a technician to the house (this case was 4 days).

2 years ago

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Martyn Clay Ruskin, FL

Our garage door opener repair was quick and painless. We were very satisfied and grateful for the money saved.

2 years ago

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Bee Topeka, KS

I contacted them about the garage door opener that was not working along with the breaker box, washer/dryer combo, and AC I eventually fixed or replaced myself. I am still waiting for the breaker box to be repaired after four months and my warranty expires on the first!

2 years ago

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Timothy Loo Woodcliff Lake, NJ

I've only been subscribing to this service for half a year. So far so good. the last claim took over a week to complete

2 years ago Edited January 10, 2024

Choice Home Warranty Reviews