Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Christine Thompson Pittsburgh, PA

We just bought our house on 2/16. Everything was working. On Saturday 4/30 I noticed that our hot water tank was leaking at the bottom. You all denied the claim. I thought it would have been covered.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 5th, 2022

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Rose M Reed Katy, TX

I have had good experiences and bad experiences with Choice. This particular one was mistake free, so it was ok.

2 years ago

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Linda Montgomery Oklahoma City, OK

Quick service. Technician was great. Got emails and phone call of when he was coming.

2 years ago

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DEBRA J RISHER Long Beach, MS

Very prompt in assigning the techs, just not happy with the service fee going from 60 to 85 dollars.

2 years ago

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Keith Garner Stafford, VA

We initiated a claim for our HVAC and Choice did not/will not authorize the technician to run tests to identify the issue to resolve the matter. There service and compassion is horrible!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 4th, 2022

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Holly Holmes Kings Mountain, NC

CHW is super quick with notifications and answering claim needs. Well worth the cost.

2 years ago Edited September 21, 2022

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Maxine Price Moore Cincinnati, OH

The timeliness in attending to issues surrounding repairs and replacement of appliances were satisfactory.

2 years ago

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DIANA CARTER Jacksonville, FL

On time, very knowledgeable and courteous. Got the job done and beyond. Very clean.

2 years ago

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Claudia Gomez Cape Coral, FL

The company who fixed the AC were very professional and I am very happy with the job they did .

2 years ago

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Kim Weisenburger St. Marys, GA

I feel Choice continues to fall short of meeting their contract. I have had to replace a dryer which cost $400 over what choice offered and refrigerator that cost over $1000 over Choice's offered.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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LDA 3604 Maryville, TN

Excellent Service.. Assigned my claim quickly and the Service team did an excellent repair.

2 years ago

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Christine Chang Brooklyn, NY

Positive. The company is knowledgeable about there work and what they are responsible for.

2 years ago

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Mark Speak Sacramento, CA

Was happy with what is covered person answered all my questions. Happy with the rate.

2 years ago

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Tanya Ellis Chicago, IL

Awesome 😎 great customer service ❤️🖤💚a great deal always ❤️🖤💚

2 years ago Edited January 10, 2024

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S Hayes DeBary, FL

Easy to make a claim online and to talk to a representative on the phone. Choice is very accommodating.

2 years ago

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Trisha Chandler Wylie, TX

I was told our service call was 65.00 when I bought this warranty and was charged 75.00 I feel like I was mislead to agree to a warranty price then it was changed when I used the services.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 3rd, 2022

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Anna Schultz Phoenix, AZ

The process was easy and we couldn't believe how fast they got someone out to fix our AC.

2 years ago

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Karen T Indianapolis, IN

We love this company. Their quick to help you out. I wouldn't change to another company at all.

2 years ago

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Virginia Branson Pelham, AL

So easy to make a claim. The technician they sent was on time, skilled, personable, and honest.

2 years ago

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Suzy Carson Salt Lake City, UT

We just purchased coverage. Brandon was delightful to work with when getting set up.

2 years ago

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Daphne Baskins

Very coursety and professional. They valued my opinion and answer. They're amazing

2 years ago

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Sonya Hutchison Philadelphia, PA

They responded quickly to my claim, and a technician followed up the next morning.

2 years ago

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Greg Breslin Souderton, PA

Prompt arrival time. Very professional. Technician diagnosed the problem efficiently

2 years ago

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Miloud benzerga Arlington, VA

My microwave stopped working a month ago, I called a month ago you sent the technician a month ago I paid him $85, we are the 21st and I am still waiting for the microwave to be fixed or replaced

2 years ago Edited January 10, 2024

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Amber Bradford Moline, IL

I just signed up and Francis made to so easy to want to become apart of this company, thank you

2 years ago

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Richard Lemire Arlington, TX

Choice is very handy and reliable. Just a phone call will insure that someone will come to handle your covered issues.

2 years ago

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MaryLou Samaras

Ashlyn was very Courteous and gave us good information so we could make the right decision for us

2 years ago

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Judy Farmer Martinsville, VA

Microwave stopped working, repairman couldn’t fix and I not only was offered a lowball settlement but had to go buy a new microwave abs have it installed myself.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 30th, 2022

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Michael Gentile Sanford, NC

My problem was taken care of very quickly and saved alot of money. Thank you for your help.

2 years ago

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yupayong thirakomen Shallotte, NC

Prompt response and follow up. Keep up the good work. This is our second time we receive service from you.

2 years ago

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Tina Herlong Clermont, FL

Elie was very helpful and professional and took his time to explain the policy and answer my questions.

2 years ago

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Ronnie TAYLOR SR Columbia, SC

I have tankless water heater and it was supposed to be covered. It went out on the same day my coverage started and they denied my claim ; now I'm with out hot water

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Linda Semien Houston, TX

Quick response, service technician that's polite and knowledgeable about there job.

2 years ago Edited January 10, 2024

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morris metcalf Tallahassee, FL

Not happy with amount offered to replace micro wave. 191.00 to replace a 400.00 micro wave. my contract states appliance will be replaced. Beware of Choice they will cheap out on you

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Cathy Addington Aurora, CO

Albert was amazing!!! After speaking with him I immediately referred my best friend

2 years ago

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Pat Chamarti Brooklyn, NY

Agent is very courteous and provided all the needed. Easy to work with and to get the best.

2 years ago

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Greg jordan Ione, CA

The gave us discounts and we are seniors and got us a great deal !!! Much thanks

2 years ago

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Cheryl Mesquite, TX

They were very professional, polite, and on time. Excellent work and cleaned up after themselves.

2 years ago

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Karen Nappier Arlington, TX

Choice Home Warranty has been reliable and dependable with my plan and service.

2 years ago Edited July 27, 2022

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Claude Calfayan Barnegat, NJ

The technical was great but i was discipointed when i was told that i had to pay 500.oo for labor costs.i will probably cancel as i never would of signed up knowing i had to pay for materials needed to do the job

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 7th, 2022

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Diana K Villa Park, IL

Choice home warranty is a rip off! They only want to give you a fraction of what replacement value is on your appliances. I am really disappointed and will be canceling my services with them!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 7th, 2022

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Solo Covington, GA

I needed some plumbing work done on my bedroom bath. The team was prompt, courteous and thorough!

2 years ago

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Robert E Pugh Laurel, MD

Called in a claim and quickly able to relate issue surrounding details for the claim.

2 years ago

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Usman Shaik Cumming, GA

Excellent Response from choice people and the technician also. Work was done very neat and clean.

2 years ago

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douglasb sherrow Charlotte, NC

The tech was fine however Choice either misread his findings or someone is full of it. Our oven has holes in it and yet their is hesitation about replacing it?

2 years ago Edited April 12, 2022

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2022

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Joe Miller, Sr. Sparks, NV

You guys have declined both of the claims I have submitted for "hokey" and unreasonable excuses. It is obvious to me that I paid for three years of home insurance in advance to a SCAM.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Feb. 28th, 2022

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raul ibarra Houston, TX

Customer service was great. They helped me with starting a claim. Thank you so much!

2 years ago

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Vera Whitehead Disputanta, VA

So far I have had technicians come out promptly and are professional and knowledgeable.

2 years ago

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Jane Satterfield Eatonton, GA

First Warrenty claim was about a faulty electrical issue. Choice put me in contact with an electrical company. We decided to cancel the request.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 23rd, 2022

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Diamond hero73 & Gorilladude

Forever plumbing easy to work with and great customer service, Mikey was great!!

2 years ago

Choice Home Warranty Reviews