Choice Home Warranty: Read 46,187 User Reviews From Real Homeowners

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Jonathan Mesquite, TX

It has been a good value, plus their representatives have been good.

8 years ago

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Angie Turner Acworth, GA

They do not follow through on coverage issues and they don't cover the items they claim are covered.

8 years ago

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Joyce Pleiss Las Vegas, NV

I have had excellent response and service on all my claims

8 years ago

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Richard Nelson Danville, IL

I have canceled my account, because they took a very long time to approve any and all the things I needed done.this is not a good company to have.

8 years ago

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Lewis Tony Lakeland, FL

Two service calls that took care of the problems

8 years ago

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Joe Liu Sugar Land, TX

Fast response and expense coverage.

8 years ago

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Martin Curley

Their great for small inconsequential claims but if you get into anything that has the potential to be costly they bail.

8 years ago

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rose massey North Richland Hills, TX'

Everytime I called them about a problem, even though it was written covered in my contract, they had an excuse to not repair or replace.

8 years ago

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Ashfaq

I am happy with choice home warranty, When I call are emails then work Don very short time

8 months ago

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Azhar

I am very happy with Choice home warranty service , quick responses , nice people.

9 months ago

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tim pirkey

paid extra for coverage of sump/jet pump,the unit failed,they rejected my claim,i then tried to remove the extra coverage,and get reimbursed,they won't do that.when my policy expires i will not be renewing.

9 months ago

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Skylar Patton

I have filed a claim 2 times. Both times they sent someone out for a $75 fee, just to tell me something is broken but the warranty won’t cover anything. Honestly a giant waste of money and time.

10 months ago

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Kathy Benadi

Thanks choice for getting us a technician to fix our heater quickly. Appreciate it.

10 months ago

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Tricia Nelson

11 months ago

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Adelina

Very good service, muy profesional, on time , excelente contractors, onset . 100 % Garantía.

11 months ago

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kevin painter

Their contractors usually respond with date, but usually 3+ days off. While not always on scheduled time, are polite and mostly solve problem.

1 year ago

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George Buncich

The technician was awesome he made the repairs and was gone in less than 45 minutes. Thank you Choice.

1 year ago

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Ang Mitchell

I love this protection policy . Within not even 24 hours I was getting call from the repair specialist

1 year ago

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Kathy G

Troy informed me of the differences between Choice Home Warranty and what other companies weren't willing to offer.

1 year ago

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Ran Bryant

the technician that came was very good and very informative about the concerns i had about my water heater.

1 year ago

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Rebecca

Choice Home Warranty are fast and efficient customer service. I had no problems. I’m so glad I have them. ❤️

1 year ago

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Michael

The salesman on the phone was very pushy. I thought I was going to go forward and I gave him my credit card as he pushed and I said wait a minute. I need to review this with my wife. He said too late. I already processed it.😡

1 year ago

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barbara Gordon

They always find a reason to not repair your claim or to undervalue the replacement cost due you. Contract states that replacent should have similar features. They give you a gift certificate to replace with a low end bare bones product. Their insurance is practically worthless

1 year ago

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Martha

Love Choice Warranty. Had a stove problem. They had a great repairman come. Very happy with Choice Warrenty.

1 year ago

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Robert Strauss

This company assures you that they will repair the item or replace it if unable to fix but what they don’t tell you is what kind of replacement you get You get bottom line appliance for replacement and this last time the repair tech was set for 3 appointments and never showed Stay away from these people you are wasting your time and money

1 year ago

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John

the service man was very polite and courteous job was done very fast . Highly recommended job well done. thanks

1 year ago

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Howard

Buyer beware. Documents/websie offer 30 day free look. When I called 3 hours later, because my wife was not happy with the small print in the emailed contract. It took me speaking with 3 different levels of HARD SELL individuals who made it nearly impossible to get to OKAY for refund. CLEARY DON'T UNDERSTAND FREE LOOK!

1 year ago

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Jose Parrilla

Extremely reliable and trustworthy. Would recommend them to anyone looking for reliable home warranty.

1 year ago

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Rick Kabele

No claim experience yet . . . but great customer service and value for the money on my two homes! Thank you!

1 year ago

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Marcus Caillet

I love Choice Home Warranty. They’re easily to work with and very helpful as well. I highly recommend him

1 year ago

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Andrea Allen

COMPANY WILL PUT YOU IN QUEUE. THEYWON'T CALL YOU BACK. THEY'LL TELL YOU 3 DIFFERENT STORIES. THEY WILL CONFUSE YOU, MISLEAD YOU, THEN FAIL TO MOVE FORWARD TO HELP YOU AND BLAME YOU FOR MISTEPPING ACCORDIGN TO THEIR GUIDANCE. IF YOU WANT TO BE INCONVENIENCED AND IRRITATED AND WASTE YOUR TIME AND MONEY SIGN UP FOR CHOICE HOME WARRANTY.

1 year ago Edited June 12, 2024

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Jung Suk Park

Not fast response and Company always ask us to pay up front whether technician fix problem or not We need to pay the deductable after their service. If they can’t fix the problem We are supposed to be required to pay it

1 year ago

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Sun Shine

Worst company ever worst company ever a waste of your time a waste your money they are the worst warranty company I have ever worked for I left and I’m working with someone else that appreciates me as a client goodbye Choice you are the worst ever

1 year ago Edited July 12, 2024

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Susan

There was no one in my area to look at my heater CHW kept looking until they found someone. Thank you.

1 year ago

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Eve Blondell

If I could give Zero stars I would. This is a complete scam to take your money and debt your claim. Do not bother with this. Even on an appeal , they won’t review. Issues from general wear and tear are not covered as “lack of maintenance “ . Complete nonsense. Save your money time and sanity.

1 year ago

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jose cano

I REPORTED A PROBLEN WITH MY DRYER 04-03-2024, AND 04-07-24 A TECHNICIAN ARRIVED AT MY HOME, TO MAKE A DIAGNOSTIC AND TO ORDER PARTS, AFTER THAT HE NEVER COMEBACKS TO FINISH THE JOB, I CONTACTED CHOICE HOME WARRANTY ABOUT 6 TIMES, THEY PROMISE TO FIX THAT PROBLEM, TODAY 04-23-2024 NOBODY CALL, NOBORY SHOWSUP

1 year ago

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Patricia Marsh Shelbyville, TN

1 year ago

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mary beth hughes Kingwood, TX

1 year ago

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Sandra Buchanan Jacksonville, FL

Great customer service Lady of her word and called back when she said she would and honored the prices she told me.

1 year ago

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Theresa Harvey

Do not notify customer of changes on their bill. This is a problem and it happens every time my premium is raised without an explaination.

1 year ago Edited April 25, 2024

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Joshua Barton

Great experience they let me know the status of my work order and had the technician keep me updated

1 year ago Edited April 3, 2024

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iris Kuhn Birmingham, AL

We have had good service in the past and I'm anticipating good service on my new claim. Our garage door is our of sync.

1 year ago

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Nancy Fain Los Angeles, CA

The response from Choice was very timely. They have been very good to get us a technician when needed.

1 year ago

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Orlando Jordan

Fine young gent very much knowledged in his field. Cesar, was also courteous and pleasant. Thank you!

1 year ago

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Ruby Hall St Louis, MO

I liked everything about the company. Iike not having to worry about the full cost of repair and replacing appliances

1 year ago

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Michael Graham Baltimore, MD

I was impressed with the speed of response and quick diagnosis. We have a repair scheduled within a weeks timeframe!

1 year ago

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JoAnn Heidmous Page, AZ

Getting a qualified worker to solve my problem with a guarantee. They have always done an excellent job!

1 year ago

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KATHLEEN TRIMMER

Took too long to get my hot water heater replaced but happy with the end results. Technician that did the work was great

1 year ago Edited April 2, 2024

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GARY A WATKINS Tulsa, OK

1 year ago

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Peggy Campbell Brenham, TX

Our water heater had a leak. The technician came and sent in that it was irreparible. You denied the claim and noted it was the holding and storage tank that were the problem. Well, it was leaking so it is not covered. How do you fix an irreparible leak? I will not recommend you to anyone.

1 year ago

Choice Home Warranty Reviews