Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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La Pezra Smith Pike Road, AL

When would file a claim it was always difficult. You just took over $60 from bank account, I don't have an account with you!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 5th, 2022

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Verified Customer

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Ronald H Noldon Fort Mill, SC

Prompt service, very capable technicians

4 years ago Edited January 10, 2024

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SEONGHO SONG Cincinnati, OH

thank you for wonderful work and quick response

4 years ago

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Verified Customer

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CYNTHIA Y ANANE Peoria, AZ

Great customer service in a timely matter

4 years ago

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Paul Duncan Apex, NC

Prompt service. Easy to schedule service online.

4 years ago

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Verified Customer

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Linda de Leon Fort Worth, TX

prompt response to service to service calls

4 years ago

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Verified Customer

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william L goen Miramar Beach, FL

great service...no hassles...problem solved quickly

4 years ago

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Clifford Louaillier Hampton, VA

Very helpful. Didn't try to sell us stuff we didn't need

4 years ago

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Patricia Lilley

They eventually get the job done, but technicians are not always available when you need them.

4 years ago Edited January 10, 2024

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Verified Customer

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James Fuller Richmond Hill, GA

They provide excellent customer service and great coverage.

4 years ago

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Verified Customer

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Larry Bozeman

I recently used my warranty for a refrigerator repair, and while the technician ultimately fixed it without needing a replacement, the wait time to find a qualified service provider was frustrating. I expected more timely updates from Choice Warranty instead of long delays. The process was good once a technician was found, but the initial search took too long.

4 years ago Edited January 10, 2024

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Verified Customer

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liz beckett Las Vegas, NV

excellent service by electricians recently used by me

4 years ago

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Bruce D. Brown Memphis, TN

Quick response excellent customer experience

4 years ago

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DIANE BROWN Suitland, MD

The last company sent was experienced and good.

4 years ago

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Verified Customer

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Michael hall Parrish, FL

Quickly and efficiently take care of your problem

4 years ago

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Hongmin Ahn Katy, TX

Easy to claims! Quick response on my claims!

4 years ago

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Farman Khan Harrisburg, PA

Best home warranty quick response quick service thank you

4 years ago

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Robert black High Point, NC

Service response. Response is prompt and professional.

4 years ago

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Rajendra Shrestha Gaithersburg, MD

Customer representatives friendly behavior, pro technicians and their services.

4 years ago

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Verified Customer

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Sheila G Arnold Petersburg, VA

The technician call stating he would be here in 30 minutes but got here an hour later.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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William J Salter Accident, MD

They could not find a technician to fix a heating problem in the dead of winter. The first time they needed 17 days and the next time 15 days.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Norma Dunlap Charlotte, NC

Not fair in resolving issues!!! I pay monthly one case you gave me $0, and the others I didn't have enough to replace my appliances.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Verified Customer

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Ann Mason Greer, SC

Resolved issue. Pleasant professional service.

4 years ago Edited January 10, 2024

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Verified Customer

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Carol Murray Olson Williston, FL

Excellent count on service for home needs.

4 years ago

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Verified Customer

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Kathy McKoy Greensboro, NC

Every time I place a claim they are responsive!

4 years ago

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Verified Customer

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Rachelle Triangle, VA

Great service on time explained everything

4 years ago

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Brenda Wilmington, DE

They handle matters fast and cover many home items.

4 years ago

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Barbara Serfoss Reno, NV

Fast response did what they said they were gonna do.

4 years ago

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Diana Garrett Pasadena, TX

Have made several claims. Always fixed in a timely manner.

4 years ago

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David Lockhart Loudon, TN

Great service and response to our concerns.

4 years ago

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Dianne Tuckier Rome, GA

It it easy to file a claim online and they respond quickly.

4 years ago

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Tom Nathe McAllen, TX

Quick response when I called with my issue

4 years ago

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Cheri Robinson Prineville, OR

Fast at getting someone to take care of our problems

4 years ago

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Mike D'Angelo Shelton, CT

Quick and easy friendly efficient service

4 years ago Edited January 10, 2024

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George haight Myrtle Beach, SC

Very good service with no run around problem was fixed

4 years ago

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john baysinger Spanish Fork, UT

fast excellent work, with a successful outcome!!!

4 years ago

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sandy foster Houston, TX

experience, gets the job done, knows what needs to be done

4 years ago

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Nadir Moledina Snellville, GA

Very prompt service and value for the money.

4 years ago

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Bob Barlows Shawnee Mission, KS

Repaired clothes washer at a much higher cost for a 10 -12 year old machine then replacement cost

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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vivi licata Las Vegas, NV

My first claim was great. Now My second one from 6 weeks ago i am still waiting.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Richard Jefferson Hurt, VA

We live in a rural area, CHW seldom is able to find a repair person to fix our issues.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Gil Cohen Las Vegas, NV

Doesn't cover enough . Had plumbing problems that was told, by plumber, warranty didn't cover.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 4th, 2022

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Verified Customer

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Denise Anderson Glendale Heights, IL

They always answer when called and get back to you with a date and time.

4 years ago

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Verified Customer

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Jimmy Richey Locust Grove, GA

Choice warranty is very good at getting contractors, but lot exclusive items

4 years ago

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Charles Creekmore Wichita, KS

Choice Home warranty acted in a very quickly and professionally

4 years ago

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Verified Customer

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Duk West Henrietta, NY

When we need service, they fix it. It has been priceless. They came and fixed my laundry.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 4th, 2022

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Verified Customer

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Stephanie Indianapolis, IN

Everything is great. I used my warranty for my furnace and they came and got on it. I got right through to them when I called.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 4th, 2022

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Verified Customer

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Joann

I thought it would cover more than it does. I assumed the refrigerator was covered and it wasn’t. It wasn’t presented that when I signed up.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 4th, 2022

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Verified Customer

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Corinne

Buying Choice Home Warranty was a mistake. My dryer broke and it has been over a month since I reported the claim and my dryer is still not repaired.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Penny Ainsworth

Service response time and service company

4 years ago

Choice Home Warranty Reviews