Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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LOVE Philadelphia, PA

I CALLED NEXT DAY THE REPAIRMAN WAS CALLING SAID HE WOULD BE OUT THANKS FOR YOUR SERVICE .

2 years ago

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Debbie McGowan Columbia, MD

technician explained what as wrong and took it back to Choice for a decision on repair or replace .

2 years ago Edited December 1, 2023

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 17th, 2022

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Tina Jackson Snellville, GA

Quick to get someone to come out, but there seems to be a discrepancy on the "after" work that needed to be done.

2 years ago

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Eva Chavez Chicago, IL

Choice home warranty, I made 3 appointments and they didn't show up until they made another appointment with American home warranty.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 15th, 2022

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Wankil Paek Katy, TX

Choice Home Warranty met my needs and it stood by what they promised. Thank you!

2 years ago

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Mildred Robinson

He was very helpful getting my furnace fixed he explained everything too me I really liked him

2 years ago

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Anita and Ron (Roland) Johnson Russellville, AR

At this moment in time, your company has been timely and friendly on our request of service on the heating system in our home.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 8th, 2022

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Jennifer Long Waterville, MN

The 1st time I used the warranty it was a simple process. When I tried to use it last week I couldn't believe how much of a pain it was. That's why I am looking else where for my home warranty.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 8th, 2022

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alberto giraldo Las Vegas, NV

The person the repair my probleman was ecelent very good I very happy for his work thanks

2 years ago

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Jill Sether Burroughs Belleville, IL

I like that when something happens, they are able to send a service person out right away.

2 years ago

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mark karkalik

I like, not having to find someone to come and repair my issues,it also is a good value

2 years ago Edited May 6, 2024

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orlando oyola

Great customer service. The attention was fast. The technician was puntual and profesional

2 years ago

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Danielle Brewer

CHW doesn't cover as much as they claim to. Once a tech diagnoses what the issue is, they need to get it pre-approved by CHW before fixing it and half the time they don't approve it.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 31st, 2022

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Lorie Gray Tuscaloosa, AL

Very pleased with CHW so far, they have been very prompt in taking care of our needs

2 years ago Edited January 10, 2024

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Laraine Barrow Powder Springs, GA

I had a little bit of a problem at first but it was quickly solved and I was greatly appreciative.

2 years ago

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Anna Finnea Belleview, FL

Ken was very knowledgeable and did everything he could to do the best for my situation.

2 years ago

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Norm Gaver Southport, NC

Fast service, requested service at 12 noon, a repair person at me house at 10 AM the following day!

2 years ago Edited August 23, 2023

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Brian Toohey

Choice Home has been very quick to get the right people on the job to correct issues at my home.

2 years ago

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Ronald Harrold Sun City, AZ

The person I talked to was from another country and he was very hard to understand also the first woman I talked to

2 years ago

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Gaylynn Magers Dallas, TX

Quick and easy and I only pay a set fee after the yearly/monthly contract of course.

2 years ago Edited January 4, 2023

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Martin Lopez Hot Springs, AR

Very helpful answer all my questions They had some one over to fix my problem in a day

2 years ago

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Christine Stone Mountain, GA

They take your money when time to repair make up all sorts of excuses why they can’t replace the system. You file a case no one return your inquiry. Waste of my money to CHOICE will send a letter to better business bureau

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 17th, 2022

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Debra Roberson [Substitutes] Las Vegas, NV

Speedy response by technician. Still awaiting installation of approved hot water heater.

2 years ago

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Simone Noble Round Rock, TX

The technician wore a mask, was polite and professional. He explained what the problem was fix it and cleaned up after himself.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Vendor Relations.

Jan. 13th, 2022

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Barbara Matson North Fort Myers, FL

Repairman was on time. Was able to diagnose quickly and efficiently. Very professional..

2 years ago

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Max taheri Baltimore, MD

When something break down and you call choose warranty to come to fix them,they will say it isnot cover.,even something it is included in their warranty package

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Iva Thomas Houston, TX

Great company, dependable, knowledgeable, courteous, and friendly. Service was amazing.

2 years ago

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Teddy Jacobus Riverview, FL

The technician was very professional. He did an excellent job fixing our microwave.

2 years ago

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Packard Lamont Andover, KS

The exclusions are ridiculous! The tank on a water heater ---really, A hose bib on a washer connector? A sewage ejector pump are my experiences. I will not recommend or renew!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Vic Cafarchia

Refrigerator has not been fixed since August 2021

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 11th, 2022

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Happy in Oakland Park Fort Lauderdale, FL

Two repairs to our Moen kitchen faucet completed expertly by the Cascade Plumbing tech

2 years ago

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Jack Signorelli New York, NY

Plumbers were professional and went the extra mile to insure customer satisfaction.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 11th, 2022

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Rick Graham, NC

The service tech was very professional and knew what he was doing and did a great job.

2 years ago

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Jerri O'Conner Newport, KY

Choice handles claims quickly and stats in touch until a happy ending has occurred.

2 years ago

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Charlie Casarez San Antonio, TX

DENIED CLAIM, BS. Appealing decision, in meantime I don't have a kitchen sink that works. Technician great from San Antonio plumbing. CHOICE HOME TERRIBLE. Having Flashbacks of same from homeshield. That's why I left them

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 3rd, 2022

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George Nieves Cibolo, TX

Anytime I request a claim from CHW, the request is expedited in a timely manner.

2 years ago Edited January 10, 2024

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james sweeney Chuckey, TN

Well worth the service. Recent work waa finished in a timely and profession mannes

2 years ago

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Sherrie Coleman Follansbee, WV

Pretty quick response. Customer service needs to be more attentive on customer needs. But so far so good on plan.

2 years ago

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Chandra koirala Reynoldsburg, OH

We are just a new client.still got lots of years and months to know the service satisfaction from this home warranty.

2 years ago

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LAURA ROMAN Indianapolis, IN

I submitted a request and the technician was scheduled within an hour. That's service!

2 years ago

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Mike Moore Waxhaw, NC

Had a great experience getting our garbage disposal replaced. Great service technician!

2 years ago

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Ramona Valrico, FL

Easy to file a claim email right away on the status advising what will happen next

2 years ago

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vincent melchiorre Springfield, PA

Quick response…Still awaiting repair of my refrigerator, will let you know how that goes….

2 years ago

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Jill Perdue Carrollton, GA

The guys who came to my house were courteous and they explained what was going on with it.

2 years ago

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Gene Dickinson

Too expensive for 5 minutes of work on our dishwasher.

2 years ago Edited January 10, 2024

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LLOYD HORNER Benkelman, NE

I have some questions and concerns that I expressed to the customer service individual I spoke with this morning.

2 years ago

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Sashi Balijepalli Sanford, FL

Quick responses and same week repairs. The repair was done in decent and clean manner

2 years ago

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Brenda Scott Dallas, TX

I put in a claim for my ac unit and in a few days a technician came out and solved my problem

2 years ago

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Andre Brown

Choice Home Warranty has a very easy and user friendly online system to put in your repair request.

2 years ago

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Jeff Wheeler Phoenix, AZ

I've had choice warrenty for a year now. Called 3 times. My dryer got fixed right away. It took 3 months to get a air conditioning guy, long after I fixed it myself. And now I got turned down to fix my water softner.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Dec. 10th, 2021

Choice Home Warranty Reviews