Choice Home Warranty: Read 46,187 User Reviews From Real Homeowners

star star star star star

Susan Howell

Thomas was professional, polite and honest. He diagnosed the problem, replaced the part, and was kind and considerate.

2 years ago

star star star star star_border

Kim Voehl Houston, TX

Items that have failed due to the overall age of the appliance, was not covered. Was told when the policy was purchased that everything was covered.

2 years ago

star star star star star

Mary Wright

Ronald C was a very professional technician. He show you what he was doing, and he explain what the problem was.

2 years ago

star star star star star

Kesa K New Caney, TX

So far CHW has been a treasure. I appreciate the fast turnaround times getting approvals after reviewing claims.

2 years ago Edited October 4, 2023

star star star star star

Dima Haobsh

All is great!! Just wish that the email they send with appointment info can have a button to simply modify or cancel?

2 years ago

star star_border star_border star_border star_border

Aidar Kailua-Kona, HI

Choice did not fully cover my repair minus the $65 copay. The refrigerator failed again and you found no one to repair and would not let me get another company to fix it. I paid the full cost because I need a working refrigerator.

2 years ago

star star star star star

Eric Taylor Nashville, TN

Quick claim response. Simple process. Option to hire own technician if one not available from them.

2 years ago

star star star_border star_border star_border

Felicia Bloodsaw Houston, TX

2 years ago Edited January 10, 2024

star star star star star

Dennis DeFrain Phoenix, AZ

Very personable, listened to my concerns. He also gave very pertinent information on air conditioners.

2 years ago

star star star_border star_border star_border

Martha Andersen West Jordan, UT

Tech indicated microwave is 13 years old but would order replacement part. Part was back ordered but now received. Tech can’t come back until 9/28. That’s 3 weeks without a microwave. I’m not happy!

2 years ago

star star star star star

Amy Kehl Plainfield, IL

He was one of the best we've ever had out here for a service call!! Very thorough and knowledgeable!! And personable

2 years ago

star star_border star_border star_border star_border

Nini Lee Torrance, CA

One of the worst home warranty, It said they cover everything yet it is not. If you have an old home go with another company, because if your old appliance breaks down and just happens you just join them. They will say it is a precondition and decide to deny your claim.

2 years ago

star star star star star

joseph mestres San Diego, CA

Maurice at ext 3506 was incredible. Without me asking he offered a multi property discount and offered yearly payments

2 years ago

star star star star star_border

Jaime Martinez Killeen, TX

It was easy to contact and make the inquiry about the problem and the turn around to fix the issue was less than 3 days.

2 years ago

star star star star star

Ken Boakye

Like their customer service and prompt response to ones problems. Send great technicians to fix problems at hand

2 years ago Edited October 27, 2023

star star star star star

paul lombardi Rio Rancho, NM

Steve did a fantastic job fixing my ice maker in the freezer. Was here approx. 30 minutes and all is great.

2 years ago

star star_border star_border star_border star_border

Kevin Beard Waldorf, MD

Placed a claim for refrigerator/ freezer not working on a Tuesday received confirmation that a service technician would be on-site Monday between 3pm and 8pm. Lost over $300 in food because Choice Home Warranty did not HONOR there 24 to 48 hours service agreement. Not a happy camper at all.

2 years ago

star star star_border star_border star_border

Venetra Givens Hammond, LA

The technician was very knowledgeable and courteous. He was able to complete all electrical repairs He replaced balances, light switches. Satisfied customer. Unsatisfied with CW

2 years ago

star star_border star_border star_border star_border

Marianne Johnson Clearwater, FL

The technician was great!! The service from Choice was very very bad I called the customer line 3 times and 3 times I was told to enter my number someone would call me back and then disconnected and no one ever called me Not one of my calls was returned.

2 years ago

star star star star_border star_border

Yatin Patel Orange, CA

2nd AC company was contracted because the 1st service company could not perform the job. My AC is located on the roof & they did not have the ladder to perform the job.

2 years ago

star star star_border star_border star_border

Sheryl Albright

It was always an issue. The amt. of time it took to find service, There was one service rep. that was amazing. He service me on two different occasions and was very knowledgeable and knew what he was doing

2 years ago

star star star star star

J R Toland Denver, CO

The tech was very professional yet personal. He was very knowledgeable and quickly went about his work

2 years ago

star star_border star_border star_border star_border

Dennis Soch Sun City Center, FL

I am very disappointed that Choice denied my claim on my hot water heater. Many years ago when I purchased a Choice Home Warranty, I did so because I felt confident that if I had a problem with an appliance, Choice would cover the repair. It has been 6 days and I have not received from Choice Management why the water heater claim has been denied.

2 years ago

star star_border star_border star_border star_border

Roseinna Nashville, TN

It always takes too long to file your claim and get someone out and then it takes forever to get the warranty to approve the job that needs to be done that the guy that came out was amazing but for what they charge for American home choice warranty should be a little bit faster for the customers

2 years ago

star star_border star_border star_border star_border

Ras A

First time we used a home warranty. First time, we ever made a claim. It's been a week and the claim is not fulfilled. Not only do we still have a leak, but now there are two holes cut out from the ceiling. I didn't realize it would take this long. Will update when it gets repaired.

2 years ago

star star star star star

Atanu Deb Baruah Minneapolis, MN

The electrician did an amazing job finding the root cause of the problem and then fixing it permanently.

2 years ago

star star_border star_border star_border star_border

Jason Marshall Portland, OR

Sent someone over to fix the air-conditioning. While they were there they told the technician they're reassigned it. It needed to be fixed for my renters so I paid for it. Choice said to do the reimbursement option then said it wasn't approved and closed. Very bad customer service.

2 years ago Edited September 7, 2023

star star_border star_border star_border star_border

Morella Camejo Fallbrook, CA

The ice maker for my Samsung refrigerator stopped working, The technician sent by Choice came to my house and diagnosed the problem as wear and tear, so a new ice maker unit was needed. Choice denied the repair. I had to go through Samsung to get the issue resolved.

2 years ago

star star star star star_border

Frank Percaciante Painesville, OH

Disliked customer representative she didn't know the coverages.. Liked person who answered questions about coverage. He knew hie stuff.

2 years ago

star star star star star

Darrell Gilmore El Dorado Hills, CA

Outstanding response to our needs. Tech was on time. And addressed and fix the issue in a couple of hours.

2 years ago

star star_border star_border star_border star_border

Toria

When I contacted them concerning my water heater, they said they were going to work on it. And they never called me back, ever. They've been sending me messages saying they trying and can't find nobody. And then they said if I want to find somebody, I did, and they never call me back about nothing. To this day, no one has called me. It has been since the 22nd of August and today is 9/7. So they said to hire someone and it would take 10 minutes to process it. Well, I hired someone, we submitted all the information and they told me they couldn't reach the person, which I know wasn't true because I was here with the person. Then when I'm trying to get my reimbursement, he's telling me, well, we're not really that type of a company, this is like a regular business. And I said, what do you mean? I said no one has reached me. You should have warned me that it was approved or denied. Y'all never said nothing. I think you should be very careful when you're trying to find someone when it comes to home warranties because a lot of times they're not what they pretend to be. And never, ever pick your own person when they give you the opportunity. Do not trust them. Never pick the one because I'm telling you they're going to treat you like they treat me and they're going to deny your claims. Again, I'm still waiting patiently. So don't trust them when it comes to them saying you could get your own technician because that's how they keep money and won't pay you your money. But thank you.

2 years ago Edited January 10, 2024

star star star star star

desiree dipippo

I ABSOLUTELY LOVE REUBEN!!! Very kind, easy to talk to, and very efficient!!! I will highly recommend him to others!!!

2 years ago

star star_border star_border star_border star_border

Rhona Houser Charlotte, NC

Choice Warrranty is a scam. They denied a claim that was clearly included in the warranty with some lame excuse. I would never recommend this company to anyone. They always deny repairing the applicance and their replacement cost they provide is never enough to even cover 1/3 of the price of the new appliance.

2 years ago

star star star star star

RAJ SEHGAL Romeoville, IL

Prompt and fast service. Technician arrived on time and not only fixed the problem but explained every thing.

2 years ago

star star star star star

Larry Fort Myers, FL

Choice Home Warranty is thorough, competent, caring..........everything you would want in a home warranty provider. i

2 years ago

star star_border star_border star_border star_border

Charisse Brown Buffalo, NY

Have several claims I’ve submitted which have never been acted on. Most times they can’t find someone to provide service or we wait months. Contractors have told us they won’t work with Choice as they don’t pay their vendors. Will not renew.

2 years ago

star star star star star

Borovitz Cathedral City, CA

When I called, they responded immediately and referred us to an excellent contractor, Coldchella Heating and AC.

2 years ago

star star star star star

Joy DLS Helotes, TX

Timeline in responding to our calls. Sent repair guy & received item quickly to repair our microwave.

2 years ago

star star_border star_border star_border star_border

Tom Kolb Fort Worth, TX

The claims process is convoluted and no sense of ergency! In 100+ temps we ahd no air for 12 days! The part we needed was in stock at the vendor so not clear why it took 12 days. Maybe the company should be renamed No Choice Home Warranty.

2 years ago

star star star star star

Dawn Laveen, AZ

I enjoy this home warranty company because they have most always covered any repairs needed for my home.

2 years ago

star star star star star_border

Douglas

Although we had to wait a bit before we were allowed to get our own contractor, once he was approved, the work was done quickly.

2 years ago

star star_border star_border star_border star_border

Mike Ponte Vedra, FL

It took over a week to get a technician out to look at my a/c unit with temperatures over 100 degrees. Then when technician came and gave his recommendations (replace the coil due to large hole…..they told him to put stop leak and just add Freon to the system which would just leak out in a few days.

2 years ago

star star_border star_border star_border star_border

Jacob Goldenthal Bloomingdale, NJ

I paid $500 something dollars for the warranty. I get bombarded every day a few times a day trying to sell me stuff. Unfortunately, I had to use the service as my dryer died. I paid the $100 service fee and the guy said he can't fix my dryer. Choice then offered me $300 something dollars which will only buy me a half a dryer. SCAM!!!

2 years ago

star star star star star_border

Walt Jennier Kinston, NC

Had a warranty for 2 years plus and so far I’m satisfied. Sometimes it takes awhile to resolve the issue so you have to have some patience.

2 years ago

star star_border star_border star_border star_border

Idk Cary, IL

They not filled any of my claims. I put one in to get my toilet fixed after almost 2 weeks. I ended up paying for a plumber to come out and fix it. I put a claim in for my AC unit 7 days ago have not heard anything from them.

2 years ago

star star star star star_border

Skanda New York, NY

With my electrical issue it took them more than a week to find an electrician. The electrician who showed up was very good.

2 years ago

star star_border star_border star_border star_border

Diana Chillicothe, OH

I had called to get my ac fixed it costed me $65 for a service call then i had to pay $400.00 to have a leak fixed and refrigerant put in. Choice Home warranty said it wasn’t covered. I was not happy with the out come. I never really got a closer of the situation.

2 years ago

star star star star star

Youvong Khlok

Good service, treat customer fairly, good responding to the customer service requested as soon as possible

2 years ago

star star star star star

Nikolay Oparin Northridge, CA

Good experience so far with them. We've had one issue with our water/plumbing and it was handled immediately.

2 years ago

star star star star star_border

James Los Angeles, CA

Pricing model OK. Claim processing OK though current claim is lagging 3+ weeks because technician company isn't responding.

2 years ago

Choice Home Warranty Reviews