Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Victoria Severn, MD

The claim was addressed in a timely manner and the Technician was professional and did a great job.

3 years ago

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to va Cleveland, OH

I paid for several years up front in full and can never get any claims approved. For what I invested in this warranty, I could have paid for the repairs and still had money left over.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jul. 13th, 2021

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Joy Richardson-Harris Fort Worth, TX

I was very disappointed about the details of the policy in which I was not made aware of for a particular claim I placed. I was left to pay 100% for the claim which was very expensive.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 13th, 2021

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Vanamali Raghunathan Somerset, NJ

Excellent experience Customer service was very professional and had a pleasant experinece

3 years ago

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yrag lareb Hobbs, NM

I realized that this warranty has more exemptions from coverage than they actually cover. Based on their exemptios, it does not cover aircoditioning at all.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 12th, 2021

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Christopher Belleville, IL

That they are taking time out for me, and to help me deal with the situation that I have in my home

3 years ago

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Teresa Quinones-Clauson Carbondale, IL

Very helpful, it was purchased as part of a new home purchase and I’m so thankful we got it!

3 years ago

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LoriLance Waterman Moncks Corner, SC

They're available to answer calls and technicians have been pleasant and professional.

3 years ago

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Nadia B. Westwego, LA

Pricing is fare however the wait times are long. I put in a request for A/C repair on a Friday morning and the soonest someone could come was Monday.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 8th, 2021

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Paulette Heney Memphis, TN

Their customer service is outstanding and the technicians answer any questions you may have.

3 years ago

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Bruce Lemeiux Marrero, LA

The customer service agent was very helpful and she answered all of my questions.

3 years ago

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Steve Wilson Lexington, VA

They were very quick to start my claim process. Very pleased with their services.

3 years ago

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Thomas Dildine Potsdam, NY

She took the time to answer my questions in a courteous manner and waited for me to write things down.

3 years ago

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shauna swale Cape Coral, FL

Had a leaking toilet that got taken care of quickly. Company that came out was great too.

3 years ago

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Angela Harris Oxon Hill, MD

Everything went well didn't have any problems they were more than happy to help me

3 years ago

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Samuel Kloppmann Antioch, IL

1st claim was resolved within 24 hours. Fast response; quality contractor sent to our home.

3 years ago

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Karen Dandridge Berkeley Springs, WV

When I need something fixed CHW always has a quick response with a service contractor.

3 years ago

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Sharon Siverts

Always responsive. Sends professional and competent techs. CTby

3 years ago Edited January 10, 2024

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Brian Brown Houston, TX

Any time I had a problem they were on it and for the most part they were helpful

3 years ago

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Archie Concon Albuquerque, NM

CHW staff was very professional and sent the plummer asap to fix the leak at the house.

3 years ago

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olddabbler Missouri City, TX

Quick response to my claim from the company. The technician was competent and personable.

3 years ago

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Joshua Folker Royse City, TX

Best experience with an electrician I've ever had. He was courteous, informative, and on time.

3 years ago

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Deb Breeden Columbia, MD

I have always gotten a quick response to claims and great technicans to fix problems.

3 years ago

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David Smith Philadelphia, PA

It was easy to get on the web site and set up an appointment. One has already been scheduled.

3 years ago

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Paul D Media, PA

Tech can within a day after I called. He was very good and corrected the problem. Also on time

3 years ago

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meortega1015 Dallas, TX

Good company so far they have stayed true to their word. Great warranty to have when your a home owner.

3 years ago Edited September 14, 2021

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Dong Le Thu West Palm Beach, FL

SCAM RIP OFF & DO NOT use their service - their whole system is fraud. collect insurance premiums and decline every claim we submitted. do not waste your money. this insurance company is a scam! learn it from us.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Aubra Carlton Charleston, SC

Sales Executive Nathan, provided clear information and was very helpful in offering options to me.

3 years ago

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Norman Lake Delray Beach, FL

So far so good had a problem with garage door and situation was corrected.Thanks

3 years ago Edited September 14, 2021

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kelly Lawson Hampton, GA

Edwin was very professional, my ac only took less than 3 hrs to be installed. Inside and out.

3 years ago Edited January 10, 2024

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Russel Snyder Temple Hills, MD

I disliked slow response. Weekend probably. When I get someone on the phone, everything works out..

3 years ago Edited January 10, 2024

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Debbie Beaulieu Lenexa, KS

Very good quick response time. Technician for my washer issue was great, very helpful and honest.

3 years ago

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Shenita Outland Houston, TX

I have had to appeal, argue & fight for everything I've ever gotten covered by you all. Very difficult to work with. You all are always looking for a way to NOT pay for a covered product

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Willie Sublett Cedar Hill, TX

They helped me with my air conditioning system the guy who worked on it did a good job

3 years ago

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Rosalie K Tucson, AZ

Still waiting to speak to an actual person haven't heard anything yet and put my number to hold my spot and never got a call back and it's been over 12 hours so I'm not really a satisfied customer

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 24th, 2021

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John burgess Show Low, AZ

Very nice person, gave me all of the information and answered all of my questions.

3 years ago

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Linda Russell Republic, MO

Prompt service and settled very well and the technicians sent were off high quality

3 years ago Edited September 6, 2023

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Kathy Rocky Mount, NC

When I call, it was no time before someone called to let me know they’ll be out here

3 years ago

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John Shaeffer Las Vegas, NV

My problems were resolved in a vert short amount of time. The technician was very professional.

3 years ago

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Maria Alvarez Miami, FL

I understand that you must charge a fee but when nothing was resolved or nothing done to solve the problem it should be waived.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 16th, 2021

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Staci Nicolee St Louis, MO

I love that they find the technician for me, I work from home and don't have that time to search

3 years ago

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Margie

One of your technicians ruining my upstairs furnace causing me to have to replace it and my expense then my AC broke and you refused to cover it based on a technicality. I will never recommend your company to anyone

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 16th, 2021

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Courtney F Clifton Park, NY

Choice has been mostly a waste of money, almost nothing is covered once you read the fine print, and they find everyway to not cover your claim. I will not be renewing when given the option

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 14th, 2021

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norma cota Phoenix, AZ

Very bad customer service.. I’m very mad because they left my appliances worst than what they were. I didn't like nothing from this company. Every time you called I waited hours for answer. Worst service!

3 years ago

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Glenda Cockrell Lima, OH

This company is not what it was first told to me it was. If you have an emergency that needs completed now, don’t call CHW. They can never find a provider to come out. You have to find your own!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 11th, 2021

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William Cave Alexandria, KY

The rep answered all my questions and went over any possible discounts available to me.

3 years ago

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Wayne Stephens High Point, NC

The only problem I had was that it took quite a while to get through to the 24 hour service

3 years ago

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Jane Pesek Pevely, MO

Our technician was prompt, knowledgeable, and efficient. We give him the highest rating.

3 years ago Edited January 10, 2024

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Chester Gurka Dallas, TX

I do not like where the contractors give me a date. I prefer to have them contact me before making an appointment. Appears too much is not covered .

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

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Lacy Jenkins Memphis, TN

Mr Jenkins did a great job taking care of our problem and was very personable and friendly.

3 years ago

Choice Home Warranty Reviews