Choice Home Warranty: Read 46,189 User Reviews From Real Homeowners

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Thessa Toledo, OH

The way they handled the need for my repair immediately and received a reply in a timely manner and fashion

2 years ago

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Kellie Bernstein

They’ve been great to work with. Scheduling a service is super easy and the contractors schedule quickly too.

2 years ago Edited November 8, 2023

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mike canup New Bern, NC

CANNOT SPEAK TO AN AMERICAN AND THE CALL CENTER IN THE PHILIPPINES DOES NOT UNDERSTAND ENGLISH. ALSO THEY LIED TO ME AND TOLD ME THEY WERE IN NJ NOT THE PHILIPPINES, WHICH IF NOT ILLEGAL IT SHOULD BE. WHEN MY CONTRACT EXPIRES SO DOES CHW TO ME.

2 years ago

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John Cook Fort Worth, TX

1. I have existing coverage and regardless of the poor service, will renew to have continuation. Service rep took cash and would not provide receipt on the one service call. 2. In trying to renew on the website, I had a call from a salesperson before I completed the form.

2 years ago

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Shirley Berdecio Katy, TX

He is very courteous and wants to do the job right. He explained everything to me in terms that I would understand.

2 years ago

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Srinivasu Putcha Lancaster, TX

I like the ability to open claims online without having to wait on the phone. I also like that no additional service fee for repeat claims.

2 years ago

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Jim Henderson, NV

Harry was the technician from Air Pro. He was exactly on time and knew precisely how to fix the problem.

2 years ago

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Brett Grill

Worst company…will not use ever again!…hot water heater broke waited days without hot water for them to only say you can use our reimbursement option. Needed new hot water and magically it’s not covered..horrible service and horrible company.

2 years ago

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Nancy Bray Brighton, CO

The electricians were very prompt, professional and fixed the problem in a very timely manner. Great job!

2 years ago

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Carl Cary, NC

Pretty good service, better if replacement costs were closer to replacing original equipment. but overall 4 stars is a fair assessment.

2 years ago

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maria emily Scranton, PA

The technician was great but Choice Warranty gave him the wrong instructions, so problem is still not solved

2 years ago

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Herb Campbell Sherman, TX

I am very displeased by the they always find ways to NOT approve a claim. I have submitted 3 claims and NONE have been approved to my complete satisfaction.

2 years ago

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D Price

Switched to choice about a year ago Just placed first claim Very responsive with contractors assigned No complaints thus far

2 years ago

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Susan Howell

Thomas was professional, polite and honest. He diagnosed the problem, replaced the part, and was kind and considerate.

2 years ago

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Kim Voehl Houston, TX

Items that have failed due to the overall age of the appliance, was not covered. Was told when the policy was purchased that everything was covered.

2 years ago

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Mary Wright

Ronald C was a very professional technician. He show you what he was doing, and he explain what the problem was.

2 years ago

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Kesa K New Caney, TX

So far CHW has been a treasure. I appreciate the fast turnaround times getting approvals after reviewing claims.

2 years ago Edited October 4, 2023

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Dima Haobsh

All is great!! Just wish that the email they send with appointment info can have a button to simply modify or cancel?

2 years ago

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Aidar Kailua-Kona, HI

Choice did not fully cover my repair minus the $65 copay. The refrigerator failed again and you found no one to repair and would not let me get another company to fix it. I paid the full cost because I need a working refrigerator.

2 years ago

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Eric Taylor Nashville, TN

Quick claim response. Simple process. Option to hire own technician if one not available from them.

2 years ago

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Felicia Bloodsaw Houston, TX

2 years ago Edited January 10, 2024

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Dennis DeFrain Phoenix, AZ

Very personable, listened to my concerns. He also gave very pertinent information on air conditioners.

2 years ago

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Martha Andersen West Jordan, UT

Tech indicated microwave is 13 years old but would order replacement part. Part was back ordered but now received. Tech can’t come back until 9/28. That’s 3 weeks without a microwave. I’m not happy!

2 years ago

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Amy Kehl Plainfield, IL

He was one of the best we've ever had out here for a service call!! Very thorough and knowledgeable!! And personable

2 years ago

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Nini Lee Torrance, CA

One of the worst home warranty, It said they cover everything yet it is not. If you have an old home go with another company, because if your old appliance breaks down and just happens you just join them. They will say it is a precondition and decide to deny your claim.

2 years ago

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joseph mestres San Diego, CA

Maurice at ext 3506 was incredible. Without me asking he offered a multi property discount and offered yearly payments

2 years ago

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Jaime Martinez Killeen, TX

It was easy to contact and make the inquiry about the problem and the turn around to fix the issue was less than 3 days.

2 years ago

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Ken Boakye

Like their customer service and prompt response to ones problems. Send great technicians to fix problems at hand

2 years ago Edited October 27, 2023

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paul lombardi Rio Rancho, NM

Steve did a fantastic job fixing my ice maker in the freezer. Was here approx. 30 minutes and all is great.

2 years ago

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Kevin Beard Waldorf, MD

Placed a claim for refrigerator/ freezer not working on a Tuesday received confirmation that a service technician would be on-site Monday between 3pm and 8pm. Lost over $300 in food because Choice Home Warranty did not HONOR there 24 to 48 hours service agreement. Not a happy camper at all.

2 years ago

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Venetra Givens Hammond, LA

The technician was very knowledgeable and courteous. He was able to complete all electrical repairs He replaced balances, light switches. Satisfied customer. Unsatisfied with CW

2 years ago

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Marianne Johnson Clearwater, FL

The technician was great!! The service from Choice was very very bad I called the customer line 3 times and 3 times I was told to enter my number someone would call me back and then disconnected and no one ever called me Not one of my calls was returned.

2 years ago

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Yatin Patel Orange, CA

2nd AC company was contracted because the 1st service company could not perform the job. My AC is located on the roof & they did not have the ladder to perform the job.

2 years ago

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Sheryl Albright

It was always an issue. The amt. of time it took to find service, There was one service rep. that was amazing. He service me on two different occasions and was very knowledgeable and knew what he was doing

2 years ago

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J R Toland Denver, CO

The tech was very professional yet personal. He was very knowledgeable and quickly went about his work

2 years ago

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Dennis Soch Sun City Center, FL

I am very disappointed that Choice denied my claim on my hot water heater. Many years ago when I purchased a Choice Home Warranty, I did so because I felt confident that if I had a problem with an appliance, Choice would cover the repair. It has been 6 days and I have not received from Choice Management why the water heater claim has been denied.

2 years ago

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Roseinna Nashville, TN

It always takes too long to file your claim and get someone out and then it takes forever to get the warranty to approve the job that needs to be done that the guy that came out was amazing but for what they charge for American home choice warranty should be a little bit faster for the customers

2 years ago

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Ras A

First time we used a home warranty. First time, we ever made a claim. It's been a week and the claim is not fulfilled. Not only do we still have a leak, but now there are two holes cut out from the ceiling. I didn't realize it would take this long. Will update when it gets repaired.

2 years ago

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Atanu Deb Baruah Minneapolis, MN

The electrician did an amazing job finding the root cause of the problem and then fixing it permanently.

2 years ago

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Jason Marshall Portland, OR

Sent someone over to fix the air-conditioning. While they were there they told the technician they're reassigned it. It needed to be fixed for my renters so I paid for it. Choice said to do the reimbursement option then said it wasn't approved and closed. Very bad customer service.

2 years ago Edited September 7, 2023

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Morella Camejo Fallbrook, CA

The ice maker for my Samsung refrigerator stopped working, The technician sent by Choice came to my house and diagnosed the problem as wear and tear, so a new ice maker unit was needed. Choice denied the repair. I had to go through Samsung to get the issue resolved.

2 years ago

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Frank Percaciante Painesville, OH

Disliked customer representative she didn't know the coverages.. Liked person who answered questions about coverage. He knew hie stuff.

2 years ago

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Darrell Gilmore El Dorado Hills, CA

Outstanding response to our needs. Tech was on time. And addressed and fix the issue in a couple of hours.

2 years ago

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Toria

When I contacted them concerning my water heater, they said they were going to work on it. And they never called me back, ever. They've been sending me messages saying they trying and can't find nobody. And then they said if I want to find somebody, I did, and they never call me back about nothing. To this day, no one has called me. It has been since the 22nd of August and today is 9/7. So they said to hire someone and it would take 10 minutes to process it. Well, I hired someone, we submitted all the information and they told me they couldn't reach the person, which I know wasn't true because I was here with the person. Then when I'm trying to get my reimbursement, he's telling me, well, we're not really that type of a company, this is like a regular business. And I said, what do you mean? I said no one has reached me. You should have warned me that it was approved or denied. Y'all never said nothing. I think you should be very careful when you're trying to find someone when it comes to home warranties because a lot of times they're not what they pretend to be. And never, ever pick your own person when they give you the opportunity. Do not trust them. Never pick the one because I'm telling you they're going to treat you like they treat me and they're going to deny your claims. Again, I'm still waiting patiently. So don't trust them when it comes to them saying you could get your own technician because that's how they keep money and won't pay you your money. But thank you.

2 years ago Edited January 10, 2024

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desiree dipippo

I ABSOLUTELY LOVE REUBEN!!! Very kind, easy to talk to, and very efficient!!! I will highly recommend him to others!!!

2 years ago

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Rhona Houser Charlotte, NC

Choice Warrranty is a scam. They denied a claim that was clearly included in the warranty with some lame excuse. I would never recommend this company to anyone. They always deny repairing the applicance and their replacement cost they provide is never enough to even cover 1/3 of the price of the new appliance.

2 years ago

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RAJ SEHGAL Romeoville, IL

Prompt and fast service. Technician arrived on time and not only fixed the problem but explained every thing.

2 years ago

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Larry Fort Myers, FL

Choice Home Warranty is thorough, competent, caring..........everything you would want in a home warranty provider. i

2 years ago

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Charisse Brown Buffalo, NY

Have several claims I’ve submitted which have never been acted on. Most times they can’t find someone to provide service or we wait months. Contractors have told us they won’t work with Choice as they don’t pay their vendors. Will not renew.

2 years ago

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Borovitz Cathedral City, CA

When I called, they responded immediately and referred us to an excellent contractor, Coldchella Heating and AC.

2 years ago

Choice Home Warranty Reviews