Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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D Williams Spring Branch, TX

They send out technician on noon covered repairs wasting technician time and money and costing me the service fee. They cause technicians to go miles out of their way without regard to efficient planning. They refuse to cover something beginning to fail causing a second trip and service fee.

2 years ago

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sue whitman Lexington, NC

Top notch service. The Sears service agent was very knowledgeable and efficient. Communications were excellent.

2 years ago

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Susan C

Excellent customer service with start up. Greg was very knowledgeable and assisted with all the questions I had.

2 years ago

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husky400rider Omaha, NE

Choice warranty should list the items they don’t cover, for instance I had a wall hydrant that had a broken stem screw that holds the rubber gasket inplace and seals the water off when you close the valve, for some reason they call this neglect and didn’t cover, the plumber didn’t understand it either,

2 years ago

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Chris Townsend FL

I was hit with a $350 installation fee for a replacement item plus my $75 visit fee!!! Free replacement my TUSH! Service repair was good but replacement is not covered!!

2 years ago

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Satisfied Customer

The technician was very knowledgeable of his job, and people oriented. He was very helpful and friendly.

2 years ago

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Arnold Smith Plano, TX

They were very quick to respond to my claim, that is why I refer Choice Home Warranty to my Real Estate clients.

2 years ago

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JulieSis Papillion, NE

TERRIBLE customer service with complete LACK of empathy or any help or sense of urgency. Difficult to work with a HOME warranty company when there is a no understanding or sense of urgency when something like 8 days without a hot water heater due to administrative errors.

2 years ago

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Chris Trandai Schererville, IN

CHW slows on responding on claim services> Not accurate appointment setting . Many time cancelled or changed appointments. Changed servicing technician . Quickly to close the case while not completely fix the issue

2 years ago

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Edie Jolley Wylie, TX

It was easy to submit a claim and the company, Cortinas & Sons heating and air, that came to do the work was fantastic!

2 years ago

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Jim Plainfield, IN

The technician who came knew what to look for and did the job well. Choice Home Warranty was VERY disappointing. They had no care to get my HVAC working. It took about two months for them to get a technician to come to look at it.

2 years ago

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Frank E Bracamonte San Jose, CA

Electrical technician was very professional and completed the inspection and necessary work in a timely manner.

2 years ago

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John Dye Havana, AR

Very nice and knowledgeable young man. He was friendly and did the repair quickly. And,this was on a Sunday

2 years ago

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Hyun Jung

He was on time, fixed the problem on that day, and patiently explained to me what happened even after few days.

2 years ago

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Michael Connors Reno, NV

It was a three-week wait for service after we submitted our claim. Once the claim was fulfilled, the service was excellent.

2 years ago

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rick deardorff Round Lake, IL

Ac went out. CHW sent a technician to repair. Unremarkable. Two days later approved for a replacement unit.

2 years ago

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Denise Lofton Cordova, TN

Tech was friendly and helpful, and determined the real cause of my door issue. Fixing it will require another service request and Fee

2 years ago

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nancy hamilton Shreveport, LA

this was the worst first experience i have had with home warranties. 3it took over a month for someone to come out to my house to service my claim because companies would take it & then cancel it. the technician that finally came was amazing tho & so nice.

2 years ago

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Tesa Laird Lodi, CA

The technician that came to my house was very nice very knowledgeable and I felt very comfortable having him in my home

2 years ago

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Mulle Noorlun Copperas Cove, TX

It took 4 days to get a service man to look at my washer and dryer. They say the washer needs replacing but it has been three weeks without the Lowe's card.

2 years ago Edited July 5, 2023

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THOMAS Alameda, CA

I LIKED THE EASE OF BUYING THE CHOICE WARRANTY AND THE VERY GOOD TECHNICIANS THAT SERVICED OUR APPLIANCES.

2 years ago

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Vivian Hernandez V

He communicated via pictures of leak to a supervisor and informed us what was possibly going on with leak.

2 years ago

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Brandon Haas Middletown, OH

Efficient and thorough. Advised on what brands to stay away from & why machines don’t last as long nowadays.

2 years ago

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T Drummond Charlotte, NC

I bought a warranty I have made only Two claims and each time denied the people they hire comes to get the 75.00 dollars if you do 10 customers a day that's 750.00 dollars in their pocket easy money. no i will not be resigning up with them again

2 years ago

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Patrick Lawler

I'm always impressed with the CHW customer service. It's a great value for the cost, and they're always responsive.

2 years ago Edited January 10, 2024

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Alicia Kesler Jacksonville, FL

A service date was provided very quickly and Technician communicated well with me on timing and was quick with his job

2 years ago

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Betty Flores Lincoln, CA

I liked that a service call was made right away. However, there has been no contact since the service person was here on 5/22/23

2 years ago

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Ryan Mitchell Jacksonville, NC

The customer service was great. Malcom was helpful with the process and I didn’t feel like I was being sold too much.

2 years ago

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Theresa Pierre

Mr. David T was Excellent I really enjoy his service & I would love to have him come back to service me anytime.

2 years ago

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Tc45276 Tampa, FL

Choice Home Warranty has been a complete waste of the $1,700 we paid for the policy. Regardless of the issue they have found a remote and random reason to deny coverage of all claims. We will never purchase coverage from the company again and will dissuade our friends from doing business with the company as well.

2 years ago

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Stephen Beard Orlando, FL

My tenant was present. He didn't have any complaints and tech replaced parts and fixed the issue with the fridge.

2 years ago

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Kristen Hermosa Beach, CA

We love our agent, Stu. She is incredibly knowledgeable, patient, and quick to respond to any of our needs.

2 years ago

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corey king Toledo, OH

It takes a little while to get a technician but so far we've been happy with the service. It has saved us quite a bit of money with costly repairs.

2 years ago

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Mikim Phan Carmel, IN

Experience with filing a claim was easy. And speaking to a case manager named Nevada was very helpful and quick.

2 years ago

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Tarilyn Beer Indio, CA

The call was very professional and expedient. I appreciated the offers and bought a policy. Thank you!

2 years ago

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Theresa Bland Jacksonville, FL

Mr R was very knowledgeable in explaining what was covered under the plans and offering the best pricing.

2 years ago

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Terri Tucson, AZ

Poor customer service. Rates keep going up and service declines. Too many companies have told me that they will no longer work with Choice because it is hard to get paid after they do the reapairs.

2 years ago

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Diane Shaar Naples, FL

They've always come through for me. Customer service are all nice. I have had them for over 5 years.

2 years ago

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Xuefeng Zhao Fresno, CA

No. 1 choice for Home warranty, we switched our plan to Choice today, and everything is great so far.

2 years ago

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Michelle Yokaris Royston, GA

Choice Home allows us a peace of mind if and when something goes wrong. They are quick, efficient and helpful.

2 years ago

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Trey Gayman TX

Wonderful / quick response time. Any time there were changes made, new emails came through promptly. Thank you

2 years ago

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mary murphy Fayetteville, GA

Very knowledgeful, patient, understandable and helpful. I was able to get the coverage I needed without any hassle.

2 years ago

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Verified Customer

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Sandra Shavers Cleveland, OH

Things are going good, we had an issue with our dryer called home choice you guys sent out contractors they fix the dryer all is well in Jesus name

2 years ago

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St Pham

Professional prompt effective solutions . Reliable and reasonable pricing with 25% discount for 3 years. Great choice

2 years ago Edited May 19, 2023

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clyde lyons Ashburn, VA

It is easy to file a claim. The claims were scheduled for service the next time and the serviceman was on time.

2 years ago

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El B Miami, FL

Choice Home Warranty denies most claims. They constantly try to weasel out of covering everything. They are difficult to deal with and you must be prepared to fight with them over every claim. We have had this company for 5 years and it's been 5 years of headaches and misery.

2 years ago

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Susan Brown Grants Pass, OR

It was difficult to talk with someone. When I finally got a live person on the phone they were hard to understand. I was referred to the website to file my claim. It did not work. It took too many phone calls to finally get a tech out to assess my problem.

2 years ago

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evelyn perez Chicago, IL

Great customer service. I had no issues. I like that I have a point of contact in case I have questions

2 years ago Edited June 7, 2023

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Roberta Richardson Stockbridge, GA

I liked the speedy response and the professionalism and courtesy of the tech. He was knowledgeable and trustworthy.

2 years ago

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Lee Hegarty

I spoke with Greg and it wasn’t the first time, he is such a joy to work with, customer service is top notch!!!

2 years ago

Choice Home Warranty Reviews