Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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vince DiGirolamo Newtown Square, PA

because they would not replace a part with the same part that was bad they wanted to give me a cheaper part

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 30th, 2022

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Janice Hall Las Vegas, NV

For the most part they seem fair and responsive, although a bit slow.

4 years ago

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LARRY SCOTT Wilmington, NC

Good service and quick customer response

4 years ago

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Torrie Dillon Bolingbrook, IL

Positive interaction with customer service

4 years ago

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Luisito Delacruz Pensacola, FL

Fast action in fixing needed repair at home

4 years ago

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Brad Cleveland, OH

Choice is a good value, good price, good reputation.

4 years ago

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Mariam Canal Winchester, OH

They take time to respond to me when I don't even know what's going on.They came on time.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Gayle Keating Charlotte, NC

First visit was in 24 hrs. Repair took several days cause tech was busy

4 years ago

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Romaldo Ozona, TX

Had good reliable service the tech was very knowledgeable

4 years ago

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Kenneth Alsobrook Marion, KY

I pay for a service I am not getting. My heater broke and they told me to find someone to fix it myself and they will reimburse me. They did not.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Gail Timon Union, KY

Requested service was immediately scheduled.

4 years ago

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Trena Thomas Stockbridge, GA

They answered and completed my need ledd than 24 hours.

4 years ago

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Wilson Duncan Stanley, NC

They help me with my ac unit I only paid 2200

4 years ago

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Vickie North Fort Myers, FL

Prompt and problem fixed totally to our satisfaction.

4 years ago

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Phyllis Arlington, TX

Timely in responding. Resolved our issue quickly!

4 years ago

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Tarek Shalabi Turck, KS

Very reliable i will recommend them to anyone

4 years ago

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Kenneth Transou Jackson, TN

Your replacement program is a joke. 1st off it takes forever to get the representative case manager to call you back. I still have not.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 24th, 2022

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Verified Customer

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Ron Niles Midland City, AL

Too difficult to get a claim approved. With an active water leek, process took 4 days.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 24th, 2022

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Verified Customer

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Carmine Aglira Fort Myers, FL

Denied every claim I submitted denied a Freon fill saying it was leaking before I signed up meanwhile I had another warranty company previously

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 24th, 2022

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Verified Customer

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Joshua Obermuller Cincinnati, OH

Questionable contracts. Case manager won't call you back with important information and they lie about results.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Verified Customer

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Anthony Lamont Lucas Manassas, VA

So far response time has been good. Technician was very helpful.

4 years ago

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Wendy Harman Huntsville, AL

Fast service. Repairman came out on a Sunday.

4 years ago

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Scott Temple Castle Rock, CO

Only time I needed them , prompt service

4 years ago

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TANYA Pratt Keller, TX

Easy to submit and schedule. Good communications.

4 years ago

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Kathleen Joan Davis Chandler, AZ

Excellent job in finding knowledgeable repair people.

4 years ago

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Dennis twining West Palm Beach, FL

Our first experience was terrific 5star but recently had terrible experience with an advocate.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 23rd, 2022

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Verified Customer

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Roberta Cain Memphis, TN

It's the knowledge,personility, communication

4 years ago

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SANDRA L BUCCI Niles, OH

Easy to contact and great, timely service.

4 years ago

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Edison Stafford, VA

Fast service- pleasant technician- timely replacement

4 years ago

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Vernelle Lewis Chesapeake, VA

Calls and services are always handled in a timely manner

4 years ago

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Mark Bottoroff Cave Creek, AZ

Washer repair was inadequate, he did nothing but run a towel and said all home warranty plans are a scam.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Rhonda Register Dothan, AL

They were very Prompt and provided professional service

4 years ago

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Yolanda Martinez Houston, TX

I had been with Choice Warranty for many years. The rep hung up on me just because I told him that I wanted to cancel.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 23rd, 2022

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Verified Customer

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David Loose Greenville, SC

All Experiences have been performed on time.

4 years ago

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Hattie Diehl Randleman, NC

The plumber you sent out, was quick and very nice.

4 years ago

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Ruth Jamesburg, NJ

Fast and easy claims. Website easy to use.

4 years ago

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Enrique & Elizabeth Manhattan, KS

They have better pricing but I am waiting for them to come fix things.

4 years ago

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Joe Daytona Beach, FL

Thought they would be able to fix my air conditioner but they told me it wasn’t covered so I had to buy a new one. It was pathetic.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Verified Customer

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Brian Westfield, IN

Its very easy to use. They were very friendly.

4 years ago

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ROGER Q. EVANS Spring, TX

For the claims submitted and paid in timely manner.

4 years ago

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Kate Walsh Murrells Inlet, SC

I found the workers efficient, honest, professional and personable.

4 years ago

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Patricia Charron Micanopy, FL

They are quick to set up any needed repairs

4 years ago

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hamzeh khodadadian Katy, TX

I HAVE PUMBING ISSUE SINCE MONDAY03/07/22 STILL IS NOT RESOLVED BECAUSE THE DID CHANGE OPPOINTMENT TIME SEVERAL TIMES.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 22nd, 2022

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Verified Customer

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Steve Lamansky Collierville, TN

Speed! They get someone on your problem very quickly

4 years ago

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Edward Lopez Grand Prairie, TX

Very quick and send quality companies to your home!

4 years ago

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Pete Hermnandez Carrollton, TX

Extremely difficult to communicate with when an issue arises. Everyone just reads a script

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Verified Customer

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William waldvogel Stafford, VA

everything good all went well-good customer service

4 years ago

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Norma A Galvan Vail, AZ

Services were great and fast! Great customer service

4 years ago

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Praveen Fairfax, VA

responses are fast and technicians does a great job

4 years ago

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Rajeev Bhatnagar Cumming, GA

Excellent, they are necessary and covers most of the stuff

4 years ago

Choice Home Warranty Reviews