Choice Home Warranty: Read 46,189 User Reviews From Real Homeowners

star star star star star

Jodi Burns New York, NY

Noah A was great to work with and worked with me to determine the right coverage for the best price.

2 years ago

star star star star star

Allan Little Gilbert, AZ

Tate was very professional and personable. We received excellent service despite the out of pocket expenses.

2 years ago

star star_border star_border star_border star_border

MI Y

during the time of purchasing the policy, the agent Kevin told me start of day my policy will be on 11/29 when my current policy with other carrier will expired but the policy date is showing 12/13. Despite few emails, no reply from Kevin yet. I am afraid this is scam and not a legit company.

2 years ago

star star_border star_border star_border star_border

DKS Boca Raton, FL

Every time I have a claim I have to fight with the company to approve my claim. Taking longer to get my issue resolved since they need 48 hrs every time the issue gets escalated and once approved/denied it may take 3-5 days to get the parts. It’s real disappointment. Don’t get their service. Not worth the high blood pressure!

2 years ago

star star star star star

HGM Pearland, TX

I had two claims and on both, the companies were assigned and appointments were scheduled based on my availability.

2 years ago

star star star star star

Lisa MacAuley

I am very satisfied with the technician that came out. He found the problem with my HVAC very quickly.

2 years ago

star star star star_border star_border

RICHARD WOODWORTH Hot Springs Village, AR

They have a hard time getting people here to Hot Springs Village. They don't really want to pay when they have to most the time It takes some work to get them to do so.

2 years ago

star star_border star_border star_border star_border

Stephen Soon Portland, OR

This company is a scam and not worth your money to buy into their warranty coverages. They will find all the reasons to deny your claims especially if they are of the bigger dollar amounts. Beware and not be fooled by their advertisements!

2 years ago

star star_border star_border star_border star_border

Erin Scruggs

CHOICE does not care about its customers nor its vendors. STAY AWAY. They are cheap, don't cover anything and don't pay their vendors. Horrible customer service. There are much better Home Warranties out there that work for the customer, not for the money.

2 years ago

star star star star star_border

Aaron Anderson

Great service. Repair man was informative and friendly. Easy to set up, just hard to get a scheduled time that worked with my ability to be home.

2 years ago

star star star star star

Clarence Washington, DC

Work was professionally done. The representative was very cordial and I would not hesitate to request him again.

2 years ago

star star star star star

Steven North Port, FL

The professionalism of the contractor was first rate. I received a timely response and superior service!

2 years ago

star star star star star

Frederick Beard Stone Mountain, GA

Had two conversations with agents they were very helpful and answered all my questions. Signed up for a plan today...

2 years ago

star star star star star

Ralph Giannola

Choice Warranty is very consumer oriented, fast, and responsive. Usually a service tech is sent out within 24-36 hours.

2 years ago

star star_border star_border star_border star_border

Mary Norman-Feibelman

My heater issue still hasn't been resolved. I want to speak to a live person who can resolve this. It's colder in my house than it is outside! I need the new part ordered and installed in my heater so it will work ASAP! I don't need a new heater. Please call me and get this resolved.

2 years ago

star star_border star_border star_border star_border

Dick Harpest

Paid up front for membership. The one time I call for service you deny the technician's report for repair or replacement. You did not offer anything positive. So, I'm saying you need better communication skills and you should be supplying better customer service. Dick Harpest

2 years ago

star star star_border star_border star_border

Gagandeep Grover Houston, TX

The process of resolving customer issues is quite poor and lacks accountability. Communication with the customer is slow, the recording and audit trail is lacking, and everything takes a long time to close.

2 years ago

star star star star star

Monica Smith TX

My rep was so informative and did not want me to say no. He gave me a great offer I could not refuse.

2 years ago

star star star star star

Ken Procopio Lake Ariel, PA

Arrived when they said they would. Had the parts on the truck, Quickly made the repair. Was courteous.

2 years ago

star star star star star

Rose M. Matthews Chesapeake, VA

They have been known to have the best ratings and service. Agent was precise, knowledgeable and helpful.

2 years ago

star star star star star

Enas Bazaraa Atlanta, GA

It was easy to file an order on line today! Once I get the repair done, I will be able to give my feedback. Thank you.

2 years ago

star star star_border star_border star_border

Liz Golightly

is not worth the frustration of trying to get approval of an issue. You can not reach the group that approves the request. The call center must be in another country and you can not get to someone that can help.

2 years ago

star star star star star

Henry Adcock Oklahoma City, OK

The agent was very helpful and new his job. I got a better deal with them. Save money on top of it all. So thank You

2 years ago

star star star star star

Dan Mathews Bradenton, FL

So far so good. The service has been exceptional and the service technician are very good, well trained and personable

2 years ago

star star star_border star_border star_border

Alan Myers Livingston, TX

He was very knowledgeable and was able to pinpoint the problem quickly. The problem is the Choice office would not approve the simple repair when it was plane that the wrong material was used.

2 years ago

star star star star star

Dennis Porter Norfolk, VA

CHW referred our dishwasher repair to Lone Star and they were the best resource ever sent to us by CHW. Thank you

2 years ago

star star star star star

Carmen Beverly Hills, FL

Customer service was great and the technician as well. No complaining about it. My Range is working properly. Thanks!

2 years ago

star star_border star_border star_border star_border

Russ Weidner

My last claim has been turned down and I have gotten no feedback after I was told that because the racks that fell out of the dishwasher had to been in the dishwasher to be approved. I handed all of the parts (upper rack, wheels, guides, slides etc) to the tech. They just came off of the machine. Beyond disappointing... I'm mad.

2 years ago Edited December 19, 2023

star star star star star

Jose Espinoza

Excellent customer service, the best experience I’ve ever had with an insurance company. Thank you guys.

2 years ago Edited November 6, 2023

star star_border star_border star_border star_border

Brian Kubera Romeoville, IL

My first claim ever. $250 1 hp garbage disposal was replaced with a $70 1/3 hp garbage disposal including my $75 service fee. Total waste. When I called customer service, someone poorly following a script that was difficult to understand was no help.

2 years ago

star star star star star

Sandy Riley Alexandria, VA

Superb, timely service! Arrived on-time Quickly identified the problem and performed necessary repair.

2 years ago

star star star star star

Angela Mislowack Miller Place, NY

The service people that come for repairs have all been exceptional. Responses to claims have been quick.

2 years ago Edited March 4, 2024

star star star star star

Erika Diaz Salt Lake City, UT

Love the service from my initial claim submission to the end of my claim all was amazing glad I got Choice Warranty!!

2 years ago Edited November 14, 2023

star star_border star_border star_border star_border

Rich Myers

Choice has a blatant disregarded for the client. You deny claims and the people that come out are usually one to two weeks before they show up. If a part is neede it could be anothe week or so. When you are waiting for A/C repairs and have to wait weejs .

2 years ago

star star star star star

Eleanor Nadzan Las Vegas, NV

Quick response to my claim. Good contractor to service my claim. Very pleased with Choice Home Warranty.

2 years ago

star star star star star

Amy Moorer Raleigh, NC

The repair company was prompt and professional. I’d call them again for any plumbing system problem.

2 years ago

star star star star star_border

Ed Nahmias Glendora, CA

Responsivess is very good. After the claim is approved it's sometimes not easy to connect with a representative for follow up.

2 years ago Edited November 3, 2023

star star star star star

Alison Frey San Antonio, TX

Liked working with Elliott W...he did a great job with explaining the coverages to me and working with me. Thank you

2 years ago

star star star star star

Christina Thomas Clarksville, TN

I appreciated the ease of the request for services. The company that was contracted contacted me very quickly.

2 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Stanley Smith Provo, UT

Choice customer service is the worst, 7-10 days to find a repair company who is willing to work with them, 7-10 days four your appointment to get the work done and then they pawn off their responsibility off on another company to handle your problem..

2 years ago

star star star star star

Charlotte Kolber-DeMel Freehold, NJ

Great communication. Provided excellent and friendly customer service. My dryer works as if it’s brand new.

2 years ago

star star star star star_border

Christine Gogerty Yuma, AZ

The person I spoke with Ralph B was very informative, and helpful. I am thinking we made a wise decision to go with the plan we choose.

2 years ago

star star_border star_border star_border star_border

Eric Wofford Fairfax Station, VA

This is the second time a contractor hasn’t been assigned my case in what deem a timely manner. Once contractor was assigned it was difficult for him to submit pricing and receive approval. I also still haven’t received my agreed upon reimbursement from my previous claim. Overall terrible experience and bad customer service.

2 years ago

star star star star star_border

Jorge Garcia Miami, FL

So far it’s been ok. I have had a couple of issues with getting the correct repair companies to fix appliances when needed.

2 years ago Edited January 10, 2024

star star star star star

Doug Marrs DeBary, FL

Fast response to request for service and equally fast response from company performing the service. Excellent service!

2 years ago

star star star star_border star_border

Alice Rothberg Charlotte, NC

Service calls are scheduled promptly. When decision is made to offer credit to new appliance the wait for the actual "gift card" is too long - 30 days? Why so long???

2 years ago

star star star_border star_border star_border

Pam Blanche

Bad experience with the plumbing company you got us. Took 3 weeks to get our leak fixed and I had to buy the faucet. Then our garage door broke, and we find out you do not cover garage doors. That’s poor service.

2 years ago Edited June 12, 2024

star star star star star

Janet Englewood, CO

I used Choice to rekey my home. Great and fast service from my beginning request until the job was completed.

2 years ago

star star star star star

Margaret Gwinner Katy, TX

Listened to my concerns, fixed the problem quickly. I would recommend Top Notch Plumbing to anyone.

2 years ago

star star star star_border star_border

Johnny Hollowell Houston, TX

Seven days for a technician to arrive is unreasonable. Not to mention that there was standing water in the dishwasher and beginning to sour during that time.

2 years ago

Choice Home Warranty Reviews