Choice Home Warranty: Read 42,040 User Reviews From Real Homeowners

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Andrew nguyen San Antonio, TX

Terrible and untrustworthy business! CHW will deny any claims for any reasons! My claim got denied for unreasonable cause! I will not trust or continue doing business with this company

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 5th, 2021

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Shideka Heath La Plata, MD

Very Prompt Excellent communication Very informative regarding issue with my appliance

3 years ago

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Katrina Miller Newark, DE

Well taken care of!!!! The plumbing company has been very helpful in getting our problem resolved.

3 years ago

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Justin Davis Newport News, VA

My dryer stopped working properly and the technician was able to get it fixed in no time.

3 years ago Edited January 10, 2024

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Paul Leong Las Vegas, NV

You were faster than other company for the respond and your service charge is resonanble

3 years ago

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Kelemework Wodiye Herndon, VA

They are helpful in listening our concern and finding the appropriate technician

3 years ago

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monique tope Las Vegas, NV

Quick fast excellent service I had a service professional out of the house for next day

3 years ago

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Emmet Hunt Lawrenceville, GA

Tech did a great job. Disposal repair was short and expla.nation was clear and concise.

3 years ago Edited March 29, 2023

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Marianne Johnson Gretna, LA

They are very expedient in getting you assigned to a service provider in your area

3 years ago

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34dad Dallas, TX

About to terminate my warranty. Disputed a claim, you cited issue as routine maintenance. Next tech cited it as systemic. I'm still being held liable for the 'maintenance' visit.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Sep. 21st, 2021

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John Ajjarapu Fort Worth, TX

My experience is very possitive. Having access to an app makes life lot easy. Easy to schedule and coordinate.

3 years ago

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Denise Perkins Georgetown, KY

The plumber was very professional by staying in contact with us to let us know of his arrival.

3 years ago

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Bob Cantin Overland Park, KS

I paid $65 for a plumber to come to the house and take pictures to submit to Choice Home Warranty, only to deny the claim as not covered. Now I still have a leaky sink and I it cost me $65. It doesn’t seem right.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 21st, 2021

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Michael H Spring, TX

They're very professional They were willing to work with me To get the job done thank choice home warranty

3 years ago

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Tura Gatling Ft. Washington, MD

The technician that came was very helpful and explained exactly what the issue was.

3 years ago

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Dana Lamberth Tyler, TX

Amazing 🤩 Didn’t have to wait for a person !!! Exceptional customer service!!! Thank you

3 years ago

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BRIAN SCHUTTE Summerville, SC

Never approves Electrical even though my contract with them says it covers it. never approves AC leak repairs- just allows the technicians to fill it back up..taking the cheap route..

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 9th, 2021

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Fannie Johnson Birmingham, AL

Plumber came out and accessed the damage and said he had to wait on confirmation to fix the problem, never heard back from him or choice warranty, been 5 days.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 9th, 2021

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Joanne Miller Johnstown, PA

Fast service for getting estimates i will see if anything breaks how the rest is

3 years ago

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Andrea Holaday Colby, KS

So far so good. They got back to me right away. In the process of finding someone to fix my ac.

3 years ago

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steven siegel Fort Lauderdale, FL

Haven't needed to use it but my research proved this was the company to pick. Dr S. Siegel

3 years ago

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DEE jac Greenville, AL

1. Wait times for service appointments are WAY too long. 2. Communicating with an actual representative is cumbersome and at times almost impossible.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 8th, 2021

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Albert Ware Jonesboro, GA

The warranty itself is good but why did you raise the price of visit without notification to the customer this may make me switch service

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 8th, 2021

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morgan charles Charlotte, NC

I would never recommend. My air conditioner was not covered like they claimed it would be and the explanation was bogus and full of legalese. I will be getting an attorney involved.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 8th, 2021

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Gabriel Romero Red Springs, NC

I called in a issue and received no help from your service. Your policy on normal wear & tear is the worst I ever heard and your excuse was very dissapointing...

3 years ago Edited November 30, 2022

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Matthew Rosato Schuylerville, NY

The marketing of this is deceptive. I was told that if something breaks it is fixed. It turns out they claim that breakdown is not normal wear and tear so not cover. So far nothing is cover and it’s a big waste of money

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 2nd, 2021

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Nancy Major Philadelphia, PA

I had two repairs done in the last 2 days and both were done extremely well! I'm very happy

3 years ago Edited January 10, 2024

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Proteus Sound Studio Aiken, SC

The last 2 claims we had to wait days before they found someone to do the work and then more wait until someone came to fix the problem.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2021

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Hoover Naples, FL

I had to make about 7 calls to finally add a garage refrigerator and freezer to our existing 5 year contract! Transferred calls were repeated lost!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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DJH Sugar Land, TX

Love the company they provided quick service when my microwave broke And I recommended them to our son

3 years ago Edited January 10, 2024

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Brenda Moran Sun City, AZ

Very quick to respond to claim. I am now waiting for service person to contact me

3 years ago

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Penny R Pitts Loganville, GA

I like the personal service when it is a large ticket item; they call you and explain.

3 years ago

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mudcatbb@aol.com Indianapolis, IN

Miss lead on what was covered. My bad I should have not taken the word of sales. Should have read thu all before signing contract and giving money. I bought 5years contract. Will not happen again.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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Ina Ramos Odenton, MD

In my experience, CHW has been very responsive and promptly assigns a technician to my claims.

3 years ago

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Lynn Traylor Yuma, AZ

The appointment was fast and easy. And the service man was on time and very helpful

3 years ago

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Brenda Ellis-General Lanham, MD

My experience was awesome. I had a knowledgeable technician that fixed my dryer.

3 years ago Edited December 23, 2021

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laurie Palm Beach Gardens, FL

excellent service and professional and timely ! so glad i switched to Choice Home Warranty

3 years ago

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Christian VILLY Pully, VD

Excellent service - quick reply - serious attitude - customer oriented 5* Strongly recommend CHW

3 years ago

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Steve Mckeo Huntsville, AL

Alberto M. was excellent in every aspect. Knowledgeable & professional. Good Job.

3 years ago

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Terri Quilici West Valley City, UT

Quick response in claims. Always easy to submit the claim. Resolves claims quickly and fair.

3 years ago

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Lori Dykema Las Vegas, NV

Easy to place an automated claim over the phone. It only takes a few minutes.

3 years ago Edited January 17, 2024

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Rolando Rodriguez McAllen, TX

I got answered very quickly, now I’ll wait for a response from the service company

3 years ago

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Carol Young Columbus, OH

The technician was great at telling me when he would arrive and arrived exactly when he said so.

3 years ago

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Robert Benejan Goshen, NY

CHW's business practices are deceptive. They are quick to deny a claims and come up with outrageous reasons as to why. They kept calling & texting me to sign up with them. Now that I'm signed up, I get no help from them.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Stacey Lindsay Houston, TX

I was totally oversold when I purchased this warranty. My claim for adding Freon to the AC unit was denied. I feel they will find any reason to deny a claim. I will not be renewing my contract.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 16th, 2021

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June Spence Kennesaw, GA

Tech was on time, knowledgeable and courteous. He was professional and worked expeditiously.

3 years ago

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Jeff Savannah, GA

I like how easy it was to file a claim. The service is good. I am happy with my warranty so far.

3 years ago

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Dee Smith Saint Augustine, FL

This is the first time I needed your assistance with a water leak and I had to call a local plumber due to your failure to respond to my emergency. Now I am having trouble getting a claim paid

3 years ago Edited September 27, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 27th, 2021

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Terry G Hoy Palestine, TX

Tony told us about the senior citizens rates without us asking. It was a blessing.

3 years ago

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Etta Gracia Arlington, TX

Coverage is good. Customer service support is great for running interference with contractors.

3 years ago Edited February 8, 2023

Choice Home Warranty Reviews