Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Verified Customer

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Adrienne Stokes Waldorf, MD

I am having the hardest time getting a hold of my case manager. It cannot be this challenging and no one seems to want too help me.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 24th, 2021

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Char l ene Tibbs Temple Hills, MD

I was told I would'nt have to pay out of pocket. I had to oay 300.00 plus monthly payment & 65. To the contractor.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

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Verified Customer

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Stephen Vento Pompano Beach, FL

After a month & a half still waiting for one your service companies to repair my wall oven

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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jose gamero Jupiter, FL

Quick response and very knowledgeable of the repair

4 years ago

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Brant H Rosenthal North Fort Myers, FL

Ez to work with. Send out a repair specialist within a day

4 years ago

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Ray Elliott Memphis, TN

Easy to set up appointments and good communication.

4 years ago

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Jules Monnier Metairie, LA

I need my ceiling painted the a/C over flowed. They have not called back to tell me when they would be able to fix it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

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Verified Customer

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David G Torres

So far, so good. Every claim i have requested, has gone through.

4 years ago Edited January 10, 2024

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Verified Customer

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Kim jackson Plano, TX

Ease of keeping the same company until the job was done.

4 years ago

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Hirva Raj Houston, TX

My contractor w part is not responding. I called them and they do not call me back. I need an update and no one calls.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Lee Malowitz Cypress, TX

Iam having a problem with my washing machine the part is not made anymore and they are giving me the run around

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 24th, 2021

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Verified Customer

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Jack Allyn Cypress, TX

Excellent and responsive customer service

4 years ago

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Verified Customer

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Diane Purdy Mountain Home, ID

Professional, courteous, informative and prompt

4 years ago

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Theresa Jean Hunt Mesa, AZ

Always very helpful and quick to provide local help

4 years ago

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Rita Vogt Las Vegas, NV

Because he voice taking good care of usa

4 years ago

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Ramon Pereira Miami, FL

They offer Good service at an affordable price

4 years ago

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Mahkaping Bowie, MD

My experience has been okay. They don't always go above and beyond what my expectation was.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Verified Customer

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Mila East Elmhurst, NY

Cheap technicians and the service takes longer if you need it as soon as possible. It is not very reliable.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 19th, 2021

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Verified Customer

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Giselle Smithfield, VA

The case managers are not easy to contact and it takes too long to rectify issues.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Verified Customer

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Orlando Hyattsville, MD

Everytime I called customer service they responded.

4 years ago

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Glenda Columbus, GA

Customer support has always been very helpful.

4 years ago

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Subhransu Mc Kinney, TX

All the technicians who ever came to my house were all perfectly knowledgeable.

4 years ago

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Dave Spring Hill, FL

Sometimes it took too long to get a service technician here.

4 years ago

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Lamont Norfolk, VA

The company responded quickly when my AC wasnt working.

4 years ago

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Ann Henderson, NV

Organized, efficient, with good contractors

4 years ago

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Ann Thomas Indianapolis, IN

Quick response and good service repairmen

4 years ago

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Art Smith Dacula, GA

They are reliable, prompt, competent and friendly!

4 years ago

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Paru Mazumdar Smyrna, GA

They take care of complaints right away.

4 years ago

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Law Port Charlotte, FL

Didn’t cover a filter line to repair A/C so plan to go with new company in future. Cost me more than 400 dollars ( because of fine print)

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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Rachel Jackson Louisville, KY

Always courteous, and prompt with response.

4 years ago

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Northgate drive Dumfries, VA

My issues get resolved efficiently and fast.

4 years ago

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Trista L Davis Washington, DC

Quick service and excellent customer service

4 years ago

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George Shepherd Summerville, SC

They took care of oven issue in a few days.

4 years ago

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Ann F Lut Maple Hill, NC

They responded quick diagnosed and fixed problem

4 years ago

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Janet McDermott Las Vegas, NV

Good except they denied a pool filter repair and. refrigerator door repair.

4 years ago

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Stephanie Villaver Richlands, NC

Good service ! Never an issue when I need help

4 years ago

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Rose Baton Rouge, LA

I always have a repairman come in quickly after I put in a claim.

4 years ago

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Sara Pompano Beach, FL

They get the job done. I don't have to call ten times.

4 years ago

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Jennifer Canonsburg, PA

They always get the appropriate professional here quickly.

4 years ago

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Ryan Baltimore, MD

I went with Choice Home Warranty because it was cheaper than other options.

4 years ago

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Verified Customer

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Judy Rockwall, TX

I think it's a pain. Because they require a whole lot more validation.

4 years ago

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Verified Customer

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James Elkton, MD

Customer support gets back to you in a good amount of time.

4 years ago

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Laurence Cumming, GA

I was impressed with the speed at which help came.

4 years ago

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Tiffany Lancaster, OH

One time I called and nobody called me back for like six days. They did come out and fix my furnace.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 20th, 2021

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Verified Customer

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Christine Pleasant Grove, UT

They're just always very friendly and informative.

4 years ago

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Lori Spring Hill, TN

I've had one claim and it's still not resolved. I would not recommend Choice Home Warranty and I will not renew with them, unless this is resolved.

4 years ago

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Verified Customer

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Jaqueline Williamsburg, VA

They have great customer service which I'm happy with.

4 years ago

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Anonymous Fort Worth, TX

I had some plumbing issues and it took two days to get somebody to my house.

4 years ago

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Verified Customer

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Deborah Lupa Carpentersville, IL

Every time I’ve had an issue CHW is on it immediately

4 years ago

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Verified Customer

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Tom Butler Denville, NJ

Rather quick response to claim filing. Technicians seem capable.

4 years ago

Choice Home Warranty Reviews