Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Joan Bridge Milwaukee, WI

Polite, efficient and on time provider. But it took a long for Choice to dispatch a provider (plumber).

2 years ago Edited June 16, 2023

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mike anderson

Very poor overall in communication, replacement issue and company admits it is cheaper for them to pay-out a claim at a lesser value instead of repair (backorder part) or replacement.

2 years ago

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Chris Butler Naples, FL

The company has been timely sending professional repair individuals for each of my claims.

2 years ago

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Richard Green Rehoboth Beach, DE

Poor response time....had to send 3 different techs just to tell me the ice maker was not working and couldn't be replaced....only offered me 1/3 of what a new ice maker costs, the identical make and model

2 years ago

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Joel Nannis Rockwall, TX

The respons was quick and the tec fixed our problem quickly and was very knowlable

2 years ago

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Steve Klatil Oakland, CA

Salesman was very knowledgeable in terms of service provided compared to other providers.

2 years ago

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Maelyn Smith St Louis, MO

Quick and efficient service. I have never waited more than 2 days for a response!

2 years ago

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Chenika Butler Baltimore, MD

It’s always some crap with them. I’m a paying customer yet they don’t cover or deny most of my claims. What the point of having the warranty if I can’t ever use it. Terrible company

2 years ago

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Emily Rockford, IL

With Choice Home Warranty, I have always received prompt and extremely reliable service!!!

2 years ago

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Craig Means Marshalltown, IA

Terrible service. My last problem, a leaking toilet, took 53 days for them to fix. They tell me to find my own repair company, pay them, then wait for reimbursement for faster service. That's total BS.

2 years ago

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Stamatia Manchester, CT

I just started my warranty with choice Home . The employees were very pleasant and knowledgeable.

2 years ago

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M Morales Orlando, FL

First time user, CHW did not disappoint. Timing, pricing and services were prompt. Thanks

2 years ago

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Ann Lutz Charlotte, NC

He arrived on time but washer started working properly so he did not have to repaiir

2 years ago

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Andrea Denney Middletown, OH

Easy to work with and great customer service. No difficulty with repairs or replacement.

2 years ago

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william weyland Philadelphia, PA

Terrible phone call auto system . But they processed the claim quickly. Would rather speak to a real person.

2 years ago

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Mary Grace Inlong Wylie, TX

It was remarkably good and precise. He explained everything what it has to be covered .

2 years ago

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Timothy Shoenfelt Columbia, SC

The service was very quick to happen. I submitted the claim and the next day the technician came to fix the issue.

2 years ago

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T Russ Monticello, AR

Technician was fast, very knowledgeable and courteous. Got a quick response from CHW

2 years ago

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Christian Madu Mansfield, TX

Great!! The issues where resolved as scheduled. The technicians arrived on time.

2 years ago

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Gary Dickson, TN

This time was a good experience. The initial appointment was disappointing due to length. However, contractor came earlier than expected

2 years ago

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AskHoffa Huntersville, NC

Years of great service! Long term policy holder, I like that they have an app or call for human.

2 years ago

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Tiffany Blevins Fayetteville, NC

Great service and fast responses! The claim process was simple and easy to navigate.

2 years ago

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Stacy Jespersen City of Saint Peters, MO

So far this company sounds great. Rate licked in, weekend service calls and great customer service. Can’t wait!

2 years ago

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Jeffrey Zink Naples, FL

Did not cover much of the replacement of my water heater. $675 was my share of the cost. The plumber doing the job was good.

2 years ago

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Desiree Yates Leesburg, FL

I gave all the facts in my initial ticket, and Choice made the decision to arrange for a tech to come out anyway, despite knowing it wouldn't be covered, making me incur a $65 fee for NOTHING

2 years ago

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Gene Cobbler Columbia, SC

The service has always been very good. Contacting the service people has been easy. Thanks.

2 years ago

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Brayden Smith TX

Choice does not follow Choices’ own published coverage items which results in unfair or illegal denials and delays in getting the issue fixed in the home. I did not add amazing here

2 years ago

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gloria ramos St Louis, MO

the best of my area. DLC Brothers Construction come to one of my property and do a great job!

2 years ago

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Hubert Finch LA

Not very good especially Lydia C who donor know the policy of CHW. I’m planning to let other Beterans that she is Avery good case manager. She is under the express belief that she is right and the customer has no say so.

2 years ago

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Michele Santucci Little River, SC

This is my first dealing with Choice. It was a great experience vendor was very good.

2 years ago

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AMY AGNELLI Phoenix, AZ

I have had Choice Home Warranty for years and everytime I need them they come through quickly.

2 years ago

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Michael Calligan Palm Coast, FL

So far so good. I made a claim on 7/22 and a tech is showing up today, 7/23, between 7 and 11 am.

2 years ago

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Dan hasbrook San Diego, CA

Albert helped me and he made it easy to understand. I am very happy with my decision.

2 years ago

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Patrick Dinwoodie Granby, MA

Offer me less than I need to replace appliances and then tell me after I accept it will take 30 days to receive it. 30 days without stove is unacceptable.

2 years ago

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RAR Knoxville, TN

Very responsive. Other companies that I have dealt with often took days to get back to me.

2 years ago

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Henry Mcconaghy Salida, CO

She listened, investigated and offered a solution. Polite and professional. Only time will tell.

2 years ago Edited November 21, 2022

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Petra Babankova Santa Fe, NM

I love the generosity and I love that when somebody comes they are professional.

2 years ago

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Danny Sutherlin, OR

Didn’t cover our problem says it was not covered because it was preexisting from two and a half years ago, I think it’s an easy way not to pay, or excuse not to pay

2 years ago

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Flora Woodard Ashburn, VA

Fred came before his schedule time. He was very professional and handle the job accordingly.

2 years ago

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Surina C. Lee Las Vegas, NV

Sooooo the agents who answer their phones are always outside… sounds like they are at a party - always!!!! I feel like this is a scam!!!

2 years ago

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Stacy L Walsh Newark, DE

Was very unhappy. The first technician did not show or call for 2 days. It took us 6 days to get our air-conditioner to work. My husband have severe health issues so that was unacceptable.

2 years ago

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Mary Orlando Ponte Vedra, FL

AC was not working. Repairman came on July4th and fixed it. Thank goodness. Was not a long wait.

2 years ago

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TMEADOWSINJAX Jacksonville, FL

Website easy to navigate and understand. Repair appointment set within 24 hours.

2 years ago

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Gil Piña Zephyrhills, FL

Very pleasant manners of the personnel I spoke to; and very sensitive to customer needs!

2 years ago

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Felice E

Too many service calls for the same issue. Then after being told that my appliance would be replaced, I was offered a Lowe's gift card that wasn't even 1/2 the cost to replace a frig. Very frustrating.

2 years ago

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Luann K Sprouse Myrtle Beach, SC

Have policies in place that make absolutely no sense. Won't change policy name from person who sold home to new owner without old owner's approval yet new owner can make requests. Ignorant!

2 years ago

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Nick Kahla

The response to the claim is very quick. Very professional service. Easy to open a claim

2 years ago

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Dave T Elizabeth, NJ

Technician was fast, flexible in arrival time and solved the problem immediately.

2 years ago Edited January 10, 2024

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mary smith Wilmington, NC

I have had experience when tech did not show up for appointment. HVACX was great and kept me informed about service.

2 years ago

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Lannie Lara Phoenix, AZ

So far it has been okay. Some of the technicians/companies that Choice Home Warranty utilizes are fair to mediocre, some are very good!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

Choice Home Warranty Reviews