Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Denni Garland, TX

I had issue with my refrigerator and Choice Home Warranty made the fixing smooth sailing.

4 years ago

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jerzy wrzyszcz Yuma, AZ

The Reimbursement process is great. However, my A/C repair is twofold and not sure if this has been recognized.

4 years ago

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Terry Atlanta, GA

I feel choice is a scam. You find every way to avoid paying any claim. You give false information in your advertising I intend to tell anyone I can to avoid choice warranty conpany.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on our website.

Apr. 27th, 2020

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Henry Keanini Kaunakakai, HI

The support to finalize my policy. I appreciate all the options to chose from. Helpful staff

4 years ago

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Nitin Patel Monroe, NC

it was very hassle-free.... simply excellent. GREAT WORK....!!!!! KEEP IT UP.... THANKS

4 years ago

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jay Harlingen, TX

Low cost items should be replaced immediatedly instead of repairing first and have it break down short time later again.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 21st, 2020

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Leon Buckley Albemarle, NC

Very responsive to my claim and a repair company acted quickly and corrected the issue.

4 years ago

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Delaine Lewis Gann Bowdon, GA

The people at CHW are nice The dislike : I was under the impression the company would pay better than it is going to. Disappointed with coverage

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2020

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Marvin Kron Howell Township, NJ

Found it very easy to work with Vincent to finalize a contract that worked for me.

4 years ago

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Shirley Nelson Prescott Valley, AZ

Claim service very responsive! Technicans sent to my home have been professional and experienced.

4 years ago

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Celia Jacksonville, FL

Back in business! Oh excuse the pun! I meant that my AC is working again! Thanks again!!!!!

4 years ago

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Kfrancis Miami, FL

Fast dependable service. I’ve already recommended this company to several family members.

4 years ago

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ozzyspop Port Charlotte, FL

Only had one claim & it was taken care of pretty fast. payment is a tad slow. other than that no problems.

4 years ago

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Chelene Elson Phoenix, AZ

I think my experience with the 2 claims I put in was aweful and I still have unrepaired appliances. Crappy company if you were to ask me to compare to my last home warranty company.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 8th, 2020

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Captrik Archer, FL

Very professional and loaded with great information which saved me a substantial amount of money

4 years ago

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Jim Murphy Winder, GA

Dislike - finding out during a reporting of a claim that a broken part in my dishwasher is NOT covered not long after another part in this same dishwasher was covered. Bad customer service.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Director will contact you directly to further address your concerns.

Apr. 8th, 2020

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Piers Slinger Raleigh, NC

Always been very helpful and timely in my claims! One of my best investments yet!

4 years ago

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Brenda Wiggins Chester, VA

Appointment was made quick to address my hot water heater. I am waiting on the problem to be resolved.

4 years ago Edited January 10, 2024

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Cynthia Leinweber Saint George, UT

Very prompt and helpful. Not too insistent about multiple year upgrade. Great personality

4 years ago

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Christina Ellise Rogers Nampa, ID

They decided an essential part of my heating unit wasn't a covered part. So on top of paying for the warranty and the service call, I was also responsible for the full replacement. Won't be renewing my policy.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please visit our website where you can place a claim online.

Apr. 6th, 2020

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Patricia Cooper-Holifield Bessemer, AL

I like the price of the hoe warranty and the fact that you give a senior and military discount.

4 years ago

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Robin S Logsdon Webb City, MO

All my questions were answered customer service was awesome could understand him really polite !

4 years ago

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TXMel Fredericksburg, VA

Good price for coverages, but lacking in Customer Service and I would like to choose my own repairpeople. Yours seem to push extra products.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 30th, 2020

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Curtis Bryant Dallas, TX

Dont waste your hard earned money. This company covers nothing. IT iS A SCAM!!!!!!!! The way they write the coverages they dont have to cover anything!!!!!!!! False advertising at its finest!!!!!!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 30th, 2020

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holly mcginness Huntsville, AL

DO NOT give them your phone and email. They have been hounding me for weeks, despite telling them to STOP and that I am not interested. When I block a number, they call from another number.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 30th, 2020

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Geradina Delgado Laredo, TX

Great customer service and fast resolve my problems fixing or replacing my appliances.

4 years ago

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Jymep St Louis, MO

Very helpful information, the phone call came as I was ready for "in person" details.

4 years ago

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Michael Dallas, TX

Quick to assign someone to come out to look at my issue. Great communication and speedy resolution.

4 years ago

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Norma Dowd Leander, TX

Ease of use online, friendly reps, quick service. So far, we're happy with our home warranty.

4 years ago

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Sharon Mitchell Houston, TX

It did not take long for a service rep to call. They are coming out to see about my A/C tomorrow.

4 years ago

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richiv5 Phoenix, AZ

I appreciate the quick response, professionalism and knowledge of the contractor!

4 years ago

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Shirley Bowman Wetumpka, AL

This is my first time using it so I really don't know. but the man I spoke with was a lot of help.

4 years ago

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Winona F Latta Glendale, AZ

Prompt response I do not like to 5 AM calls from robo, they need to be made later.

4 years ago

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Linda howard McKinney, TX

Very competitive prices. Keith M was very friendly and explained in clear detail my options.

4 years ago

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Joan McGuire Schenectady, NY

they do answer quickly and try to give best answer you dont cover the major breakdown on most appliances or home repairs replace value on appliances is very low

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 11th, 2020

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Kunal Jain Clearwater, FL

they are a horrible company. never covered any issue in my home in 5 years. they sold me coverage for 5 years. crazy people. its a scam. read the policy before you pay them. there are several exclusions.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 11th, 2020

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David Gplphin Atlanta, GA

You people say you're a warranty company. But when customers fail a claim you come up with excuses to deny them. I'M sorry I paid for something I can't benefit from. So to me your service is not worth it

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Mar. 3rd, 2020

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Sally Wellington Chicago, IL

It took them a while to find a contractor and after they found somebody the person they sent wasn't able to fix the issue.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Mar. 2nd, 2020

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Ann Hill New Port Richey, FL

My claim was taken care of right away. The company that was sent out did an excellent job.

4 years ago

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chargelliott Columbia, MD

This company has been calling my cellphone non-stop every day for over a week using different phone numbers and I am on the do not call list. I wouldn't use such an underhanded company even if they paid me.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

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BobS San Francisco, CA

Fats and efficient service. They worked well with my tenant. This makes life easy for the home owner

4 years ago

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Cynthia lassitet Dallas, TX

Your representative was really helpful. She was able to get a technician within 1-2 days

4 years ago

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Jonas Svantesson Sarasota, FL

Very fast and professionell service. Informativ and just in time. Recommended contractor.

4 years ago

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Ernie Carrillo Las Vegas, NV

The repair man came in and found the problem immediately. Fortunately it wasn't a serious problem.

4 years ago

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James Spatch Springfield, MO

They have no interest in helping or actually honoring their warranty, but will instead find an exclusion to not cover a covered equipment failure. They do not care about customer service and only care about making money.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 13th, 2020

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Patrick Galland Omaha, NE

Advertises that they cover home furnaces then denies my claim for needing a new furnace so I have to pay for it out of pocket. I will not be renewing.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit where you can place a claim online.
CHW

Feb. 13th, 2020

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Denise Hanson Odessa, TX

Once again Choice Came Through!! They sent out A 1 Rapid Rooter Plumbing and they did fantastic!

4 years ago Edited January 10, 2024

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Phyllis Spears Albany, GA

Excellent service Knowledgeable salesmen ... answered all my questions and provided a discount.

4 years ago

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Cindy jackson Foley, AL

Person on phone was friendly and offering me different deals. Seems to know the product

4 years ago

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Paula Wilson San Antonio, TX

Nothing is ever covered. I call and ask if it will be covered..they send someone and I pay the deductible and then it is declined. Why not tell me up front. I will be looking for another company. 3 strikes!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 4th, 2020

Choice Home Warranty Reviews