Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Mellissa Trevino Del Rio, TX

I have called over 100 times and no one will call me back. I have emailed numerous times also and I do not get any response back.

4 years ago

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Verified Customer

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Balamurugan Dhanpal Charlotte, NC

Prompt response and my ac issue was fixed quickly

4 years ago

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Sarah Sadler Jeffersonville, GA

Because they will work my claim when they say they will

4 years ago

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Raymond Harrison Las Vegas, NV

Prompt service when time critical service is needed

4 years ago

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Verified Customer

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Richard Las Vegas, NV

There was no hassle with the claim I summit

4 years ago

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Verified Customer

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Alina Kulynych Arlington Heights, IL

Perfect service. Technician was very good.

4 years ago

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Verified Customer

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Rebecca J Vastag Clyde, OH

Good service, friendly staff and responded quickly

4 years ago

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William Marianna, FL

Repair person was on point. Knoedgeable and experienced.

4 years ago

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Verified Customer

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Yvonne Gonzales Grand Prairie, TX

Tech very prompt and resolve problem in a timely manner.

4 years ago

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David Snyder Allentown, PA

The mechanical issue with our dryer was resolved perfectly.

4 years ago

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Verified Customer

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Nancy Gamble Conyers, GA

The rating is because I file two claims and the only thing that I received was the $85.00 fee that I had to pay. The claims were denied.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Verified Customer

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Jerome Jamison Cordova, TN

GREAT SERVICE, ON TIME , AND GET THE JOB DONE

4 years ago

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Verified Customer

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John David McCune North Brunswick, NJ

I thought replacing a coil on a 19 year old air conditioning unit was an inappropriate response to the problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 12th, 2021

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Verified Customer

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Juan David Pagan

Choice took care of my problem right away.

4 years ago Edited January 10, 2024

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Verified Customer

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Livia V COOPER Atlanta, GA

Choice sends professional trusting service staff always.

4 years ago

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Verified Customer

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Mike Russell Flower Mound, TX

The vendor responded quiclly and professionally.

4 years ago

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Verified Customer

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Jerome Lech Cary, NC

Prompt service with a knowledgeable plumber

4 years ago

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Lori Jacksonville, FL

They were quick and efficient and on time

4 years ago

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Ann D Trucksess Bethlehem, PA

The tech was able to fix my ice maker with no problems.

4 years ago

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Verified Customer

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Satish Datar Tucson, AZ

Very good service and phone and website support for claim reporting, tracking.

4 years ago

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Verified Customer

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Buchan Livonia, MI

The people are all very nice but the appointments schedule and followup is ery poor. Long waits time for both.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 12th, 2021

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Verified Customer

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Concepcion Mercado Austin, TX

Because of the prompt response to the problems we reported.

4 years ago

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Verified Customer

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ALBERT WYATT Houston, TX

love the way the take care of my problem

4 years ago

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Verified Customer

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Dusan Dubovsky

VERY FAST RESPOND & QUALITY SERVICE FAST REPAIR

4 years ago Edited January 10, 2024

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Verified Customer

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Harminder Bajwa Cary, NC

They work with you to take care the problem and fix

4 years ago

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Verified Customer

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Karen carver Covington, GA

Did a great job knew right away the problem

4 years ago

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Verified Customer

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Linda Simms Lexington, KY

Quality repair services, responsive and reasonable rates.

4 years ago

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Verified Customer

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Sandra Gordon The Villages, FL

Excellent quick service with local service repair shops.

4 years ago

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Verified Customer

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Trudy Toson Steubenville, OH

Because it didn't take long for them to get me somebody

4 years ago

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Verified Customer

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Allen Cooper Las Vegas, NV

We got our washer fixed, but we did have to wait a bit but not bad.

4 years ago

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Verified Customer

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Mauricio A Serrano Loveland, CO

Great and speedy customer service, excellent and helpful

4 years ago

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Chris Jankovich Tucson, AZ

They prompt in getting a worker out to our house.

4 years ago

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Cynthia E. Finister Evergreen Park, IL

sent subpar Electrian that messed up my switch worse and they rescheduled for 10/6/21 and they did not show up

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Verified Customer

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Chris Reno, NV

Work completed as expected. No complaints

4 years ago

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J. Deitch Lindenhurst, NY

Had a problem with a refrigerator and received money towards a new one

4 years ago

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Rowena Villaver Las Vegas, NV

They good costumer service, and I well recommend to all my family friends,

4 years ago

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Verified Customer

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Adolph Vogt Murrells Inlet, SC

Great service, with very qualified repairmen

4 years ago

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Verified Customer

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JOHN Annis Orlando, FL

I have had one call for service in the last year and a week later get a monthly and copay increase

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 1st, 2021

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Verified Customer

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G Brown Gibsonville, NC

Quick response; low deductible; knowledgeable contractors

4 years ago

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Verified Customer

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John tracy Las Vegas, NV

Service and timelyness for the first time used

4 years ago

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Crystal Kornegay Upper Marlboro, MD

The Excellent customer service provided at my home

4 years ago

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Verified Customer

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Cora Moren Advance, NC

They have followed through on all our issues quickly

4 years ago

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Everett Barber West Palm Beach, FL

Timely, curteous, technically competent tech!

4 years ago

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rocco sblendorio Patterson, NY

Service response was quick and the reimbursement timely

4 years ago

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Verified Customer

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Uche Aginam Bowie, MD

They try to wiggle their way out of coverage when anything breaks. They also take too long to come out.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Verified Customer

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Steve Edwards Pataskala, OH

Only have used them once, but it went smoothly.

4 years ago

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Verified Customer

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Jaime Cervantes Conroe, TX

They answer is quick and helpful when we need help

4 years ago

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Jennifer Pandiscio Duluth, GA

Cannot get a call back from the escalations manager. Have left messages on voicemail and through the portal. Thoroughly disgusted at this point

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 1st, 2021

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Verified Customer

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Jamie Jakub

Fast and easy. Came and gave us a fair and common sense fix

4 years ago Edited January 10, 2024

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Verified Customer

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Hari Princeton, NJ

Great service with little or more time to fix the things

4 years ago

Choice Home Warranty Reviews