Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Thong Ly

The representatives respond timely to customers

5 years ago

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Karen Davis

Handle request promptly and efficiently.

5 years ago

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Daryl Conklin

they have taken care of all of our issues so far.

5 years ago

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Linda Givens

Always quick and timely. to complete claims.

5 years ago

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Cubia smith

When you have a problem they get right on it

5 years ago

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Don

Performance, trustworthy and quality customer service

5 years ago

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Karen

Made a Claim online on Sunday, Problem fixed on Monday1

5 years ago

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Mo

I was pleased with the service given. They arrived on time

5 years ago

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betty welch

they do pay for claims as long as you follow directions

5 years ago

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Walter Griffin

fast and no hassle customer service. Love it..!

5 years ago

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Cathy F

Service tech was knowledgeable and very efficient.

5 years ago

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Bud Morse

Service and whatever, whatever, what ever

5 years ago

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Becky Munns

Because my ac went out and they got right on it

5 years ago

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Charles G

handled every problem just like the warranty said

5 years ago

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Robert

Came out the day I called. Fixed the problem right away.

5 years ago

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Michael And Ramona

You can’t call. Everything is online and I have a hard time with their website. I am looking for another company.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

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Edwin

They have a good list of contractors. It is a pretty good value for the price.

5 years ago

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Elmer Leroy Buard And

When I moved in this home, the seller chose Choice. The two times I tried to use it, they came out and said it was not covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 16th, 2020

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Richard

Customer service sucked. It took over a week for me to get my water heater replaced. The technician was awesome, he did a great job installing it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 16th, 2020

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ET

Easy to communicate with representatives.

5 years ago

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Marrow

Previous service excellent, but had some experience where techs were not qualified

5 years ago

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jeffrey solash

responsiveness; very good customer service

5 years ago

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Ruby

good customer service tech was wonderful

5 years ago

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Christa Ponzio

When I had a claim it was a very quick turnaround and easy fix.

5 years ago

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jennifer

they are reliable that is all I will like to say

5 years ago

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Craig Klatt

The ease of filing the claim as well as the prompt response

5 years ago

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Ray Ruiz

Good customer service , very professional

5 years ago

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Lexa Turner

Prompt reliable service; very pleased with outcome

5 years ago

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Karen

Fast and easy customer service. Good communication

5 years ago

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alfred

ease of iniatial contact with representative

5 years ago

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Nicole

Quick service with knowledgeable repairman

5 years ago

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Jeff

Excellent service call, delivery, and fast

5 years ago

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J. Nobile New Port Richey, FL

Appointments are made for service and no one comes. I take time off from work and lose pay . I would not recommend you to anyone!

5 years ago Edited January 10, 2024

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Andreas Imkemeier

HCW is a scam. If we can't fix it we replace it. A scam!!!! They left me high and dry with my fridge. They never fixed it. Had to pay $430 myself.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Jul. 16th, 2020

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Allison M

Good service, on time, reasonably priced

5 years ago

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Herbert

We chose them to fix the air conditioning and they did not follow through. We will never have them again. I do not recommend.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 13th, 2020

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Brian

Proper responses and quick responses on email when we needed pipelines fixed.

5 years ago

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John Kallab Las Vegas, NV

Fast , reliable and knowledgeable service

5 years ago

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Doug Henard Bristol, TN

They have helped pay to get my problems fixed!

5 years ago

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VB Pensacola, FL

SO easy to contact and always very helpful!

5 years ago

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Anonymous Cincinnati, OH

Took care of my problem, everything now working perfectly.

5 years ago

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William Rogers Casa Grande, AZ

Quick, friendly, informative & fixed the problem

5 years ago

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Lola Reightle Brooklyn, MD

Flexible if repair person is not efficient

5 years ago

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Cynthia Bloxham Sun City, AZ

Economical while also providing good service

5 years ago

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Eva Flynn Dallas, TX

The job I request always had a good outcome

5 years ago

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Sandra C Las Vegas, NV

My heater had gone out and was repaired in record time.

5 years ago

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lynn purvis Eastlake, OH

quick response to my claim, reasonable prices

5 years ago

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Anonymous Tucson, AZ

The people they send are sometimes not qualified and create more problems and that is more money.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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Travis Lithonia, GA

They don’t cover everything and I don’t know if my plumbing is covered, I have to call in.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Verified Customer

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Chad Bellville, TX

I’ve already had 2 bad experience. I called and I am still working on trying to get a hold of somebody to call me back.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

Choice Home Warranty Reviews