Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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James Young Lexington, SC

My experience has been terrible. Sales rep lie to make a sale. Choice denies anything hoping you will just let it go. You have to argue to get them to do anything. I am cancelling my contract.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Mar. 11th, 2019

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Cooper Smith Pearl, MS

service call was quick and easy. first time needed. We are ,"very happy customer".

5 years ago

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Carol Bruckner Scottsdale, AZ

Excellent customer service .... they use quality contractors ... highly recommend p

5 years ago

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john christiansen Cordova, TN

Blake H/A Service was top notch. Arrived within the 2-hour window and knew exactly what to do.

5 years ago

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MDM Coraopolis, PA

Handled my claim with no hassles and professionally and nice representatives to speak with.

5 years ago

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Jkerner Peoria, AZ

Had water heater issues they were able to come out the next day. Very helpful and accommodating.

5 years ago

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Amin Kanji Hollywood, FL

I have had this warranty for 6 months. They don't cover anything. My fridge has gone out. They don't cover it Pool heater went out, they didn't cover it. Don't waste your money.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 8th, 2019

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gregory gilbert Waldorf, MD

I specifically left a number for the tech to call,, they call every number but the one I ASKED them to CALL. We still have not heard back from CHoice , If the faulty piece will be replaced, this is now day 2,,

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Feb. 1st, 2019

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Bstar North Las Vegas, NV

If you are on the West Coast, you have to schedule your appointments in the morning, so the contractor can call the East Coast to get approval. Ridiculous. This limits when working people can schedule appointments.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 5th, 2019

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Mrs Thomas Clarkston, GA

I'm unhappy that I paid for this home warranty program EVERY time I need to use the service there's a problem. WORSE ever I WOULD not recommend CHOICE home warranty to anyone! Donna THOMAS

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 23rd, 2019

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Tom McGuire Warner Robins, GA

Response from Choice was prompt and same from Tech. Will comment again when repair is complete

5 years ago

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Milton C Jonesboro, GA

He came as scheduled. Area was left clean as when he arrived. Very knowledgeable.

5 years ago Edited September 14, 2021

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Douglas Villarreal Laredo, TX

Just enrolled today took time to answers my questions about what appliances are covered

5 years ago

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Berna D Bassett Cibolo, TX

Choice Home Warranty is quick to respond to getting someone scheduled to take care of claims.

5 years ago

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Dawn Houston, TX

I have yet to have a follow up call to know what is going on with both my fridge parts and my dryer. I was told I would hear something that day, and am still waiting.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 8th, 2019

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Laura Tippetts Sun City, AZ

Quick response to my call, with someone out the next day. Problem fixed in less than an hour.

5 years ago

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Chance C. Canton, GA

Service rep on the phone, Sam S. was very informative and answered my questions.

5 years ago

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Pavan Sewickley, PA

Very satisfied by their service to be able to find the Right guys during the Christmas break.

5 years ago

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James Mitchell Hickory, NC

I don't have services to review. I will say that the sales rep was very pushy and because of that I almost didn't purchase.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Jan. 2nd, 2019

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Craig London Pompano Beach, FL

Have 5 rentals and personal home covered. Timely, professional.. no headaches! Highly recommend!

5 years ago

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Todd Fishman Charlotte, NC

great experience. Service was quick, the technician did an excellent job. Overall, 5 star.

5 years ago

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Elgin MontgomeryE Acworth, GA

Has not been a good experience at all. Will be looking for a new home warranty company. Service tech came out found the problem but, can not make repairs until he talks to Choice. I'm still with out heat.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Elgin. Upon further review, your claim has been approved. We will contact you directly to provide further details.

Dec. 18th, 2018

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Sandra Sue Stitt Las Vegas, NV

Prompt, reliable, professional service. Technicians were thoughtful and courteous.

5 years ago

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Marcellus McCier Jr Austell, GA

Great customer service ! Service Technicians are always there when they say they will be.

5 years ago

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Melinda Bertling Dayton, TX

Very nice and professional technician. He even was as nbe to show up 2 hours earlier.

5 years ago

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Joe DeMaggio Greenville, SC

I was very unhappy with the service at Choice Home Warranty. I had a problem with my hot water heater and it took them 4 days to get an appointment for me. The customer reps were really rude.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.

Choice Home Warranty appreciates your feedback as we do not condone unprofessional behavior. We have submitted your feedback to the Quality Assurance Team, who will review this matter accordingly.

We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.

Kind Regards,
CHW

Nov. 30th, 2018

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Wilma Charleston, SC

My request was addressed expeditiously by your rep as well as the assigned technician.

5 years ago

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Scott Lincoln, NE

Not impressed with sales technique when purchasing policy kept trying to discount and get me to pay upfront for the year

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Nov. 19th, 2018

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James E Bowles Madison, AL

The Technician was on time. He repaired my unit. Was very professional and did a good job.

5 years ago

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Dave Proctor Gulf Breeze, FL

First experience was a great one. Had a heating issue needed a part and got it fixed.

5 years ago

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Wilmarie McKoy Temple Hills, MD

Sent a plumber immediately, took my money had to order a part told they would have the part next day. not heard when the repair will be finished

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Nov. 26th, 2018

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Julia M Memphis, TN

First time using. The appointment was on time and work completed in a time matter. Very satisfied.

6 years ago

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Brittany Seffner, FL

I love the quick response the company provides when you submitted a claim but there is a lot they don’t cover so please read contract

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Nov. 6th, 2018

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A. Lee Grand Prairie, TX

The service technician was very professional and the repairs were speedily done.

6 years ago

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Trang nguyen Morganville, NJ

When I have problems you solve too slow. I wonder if I choose the right home insurance or not. I’m a new customer. I’m very disappointed about your company. I paid you to make my life easier but more stressful.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Nov. 2nd, 2018

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horsedancer

Service men were on time, repaired the problem immediately, and were very polite and helpful.

6 years ago

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FRIDAY OBASEIME Prospect Park, PA

Whoever was sent to check on my dish washer machine is very inpatient and was very in a hurry to leave without helping us.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 19th, 2018

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JoAnne lefkowiz Staten Island, NY

The rep that called me back was very efficient and quick all my questions were adressed.

6 years ago

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Francine B. Kyle, TX

I received fast service to fix my heating unit. The technican was outstanding and completed the work Fast!

6 years ago

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Bob Sun City, AZ

Service techs were incredibly knowledgeable. They definitely knew what they were doing.

6 years ago

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Mary Cunningham Huffman, TX

Every experience and assigned contractor has been satisfactory I have no complaints.

6 years ago

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Albert Laredo, TX

Called in a claim and provider came right over and took care of the issue. Great Service.

6 years ago

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Kaye T. Keller, TX

Quick response time to my request. Reliable company sent out to repair my hot water heater.

6 years ago

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Bob Marciano Lady Lake, FL

Quick response...knowledgeable and friendly repair person. Problem solved. Thank you.

6 years ago

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boris mizrahi Fort Lauderdale, FL

he just told me what to do to fix the problem just by looking at it. Easiest $45 ever made.

6 years ago

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Donald Watczak Kissimmee, FL

Everything was fast, meaning claim process and getting appt. By next day I already had a decision on my claim.

6 years ago

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Stephen Mendelsohn Germantown, TN

Don’t vet their contractors very good. Took almost three weeks to get my a/c fixed in August 2018. Offered no help unless I paid another $45.00 claim fee.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 2nd, 2018

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Brian Hazelip Okeechobee, FL

Completely lied about what the pay for and do, I had to do all the foot work and find the technician my self to perform the work then was only offered part of what they need to fix my fridge.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 24th, 2018

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Brian Bassett Boynton Beach, FL

one of my central air units went out and they denied the claim. Only reason they give is the y say that central air units should last 18years mine was 13 years old and in Florida.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 24th, 2018

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Jack Bonar Kansas City, MO

It took almost a week to get someone out here for the same problem we have had them out three times previously. Still cannot find out what is wrong.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 24th, 2018

Choice Home Warranty Reviews