Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Isabel Marrero

I was speaking to a man asking questions and he hung up on me ….the second man apologized so I continued my questions and joined…..

3 years ago

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Neil Weinberg Albany, IN

Sales Rep (Greg) has helped setup my original home which I transferred to new owners as well as our new home. Greg has been extremely helpful.

3 years ago

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Jane Huguely Barnesville, GA

Choice sucks. As far as I can tell it is useless. They are not timely nor considerate. They have unknown exclusions if you did not real ALL the fine print. The plumber from Hughes was the only thing that was good. He was professional and thorough. Plumbing excluded from normal wear and tear, how else is there problems with plumbing.

3 years ago

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sadegh khamooshi Woodland Hills, CA

Choice Home Warranty is not good at all. My dishwasher stopped working and they did not fix the problem. They decided to pay me half of the value of replacement only !! They are very unreasonable . This company is not honest at all.

3 years ago Edited September 26, 2022

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Laura Stanger Miami, FL

Jessica was very helpful in resolving the $75 service fee on warranty work guaranteed by service provider

3 years ago Edited January 10, 2024

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John Davis Germantown, TN

They have been very responsive and have found great service teams. We now have a/c again thank you so much.....

3 years ago

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Glenn Arrington St. George, UT

CHW fulfills their promises as listed in the policy booklet. We are happy to be covered by this policy.

3 years ago

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JJ L Lexington Park, MD

scam company that does everything in its power to NOT cover anything, up to and including making false claims about manufacturers warranties. They will deny you claim and state it is covered by a mfg warranty in hopes that you won't fight back. If you DO fight back, they will delay and delay in hopes that you will give up.

3 years ago Edited September 23, 2022

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John Heinekes Raleigh, NC

Choice Home Warranty's service has been great. Much better than the last home warranty company that we had before.

3 years ago

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Gene Owen Houston, TX

Two claims submitted and problems both times. First time they sent an unqualified technician. Then days went by before I could get another tech to diagnose the problem. Second time, tech was scheduled quickly, but Choice denies clam after tech said they covered this claim all the time. I am very sorry I went with Choice.

3 years ago

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nancy richman Highland Park, IL

Not being able to talk to someone with English skills is a problem. Very poor service. I was scheduled for a call a week after I started the claim, the technician never arrived, after I waited all day, very difficult to track down the problem. Rescheduled for 5 days later. 10 days after claim initiated.

3 years ago

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Amanda Trotter Brownsville, TN

Sometimes the technicians are unreliable. Our claim for our plumbing was completely denied. We never got our fixed by a technician in the middle of summer. Three technicians have been scammers.

3 years ago

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Mila Liv Valley Stream, NY

Came in time, called before as promised, Always picked up the phone,I need to reschedule was no problem

3 years ago

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Nichelle Ashburn, VA

They can't never fix anything only thing they do is make sure they get the surcharge, if you can't fix the problem then don't charge the surcharge maybe a gas charge They are WORTHLESS I have had them for 2 years had 2 service call and neither one of them qualify for fixing. My contract is over with in October and I'm NOT RENEWING.

3 years ago

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william elman Charlotte, NC

Everything fine except sales rep. was a little pushy putting pressure on buying 6 year and 3 year plans. Other wise he did fine.

3 years ago

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Kee Saythavy Boise, ID

Excellent customer service rep. He is going above and beyond. I am happy with his knowledge and willing to help.

3 years ago

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Rizwana Gill Charlotte, NC

Things do get taken care of , but sometimes you have to wait for few days, if a part needs replacement.

3 years ago

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Regina Taylor San Bernardino, CA

The repair techs are great and on time. Choice will usually have a tech available within a day or two.

3 years ago

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Anthony Moreno Tampa, FL

They are quick to deny a claim and even slower to get back to you with appointment with case manager. Even after you informed them of the medical necessity

3 years ago

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Dorothy Beatty Belmont, NC

Representative was very helpful in answering all the questions I had and tried to give me the best price possible to cover my home repairs

3 years ago

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Cheryl L. Perkins Leesville, LA

I have not used Choice Warranty yet. I can only rate the lady who sold me the warranty. She was extremely nice and professional.

3 years ago

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Lumo Miami, FL

Very understanding with the issue I called in about. They provided great service all around . Thank you

3 years ago

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john singleton Port Orange, FL

Open claim 4/22 Choice HW has never finished the repair.(9/220 the contract and terms & conditions clearly states. Any and all parts to repair unit. CHW has breeched the contract. I have filed with NJ attorney generals office.

3 years ago

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Brenda New Bedford, MA

always kept me updated with what they were doing and the tech called in advance to get the information needed

3 years ago

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Inell Ivey Miami, FL

My past experience has been excellent with CHW. My current experience has been difficult, and I don't understand why.

3 years ago

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Syed Hassan Kuwait City, KU

Excellent customer service, very impressed with the service and the professionalism shown by the representative.

3 years ago

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Franco Reyes Raleigh, NC

This is the worst home warranty company . If you call berely understand they don’t even speak English. 👎I will never renew my contract with this company. 👎. I call for service they told me they are not emergency provider so I will have to wait for like 3 or 4 days .

3 years ago

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jrlemairejr Houston, TX

I found my own plumber who quoted me $1250 to replace an electric water heater and was informed Choice is only paying $685 or so with no details on the claim. Make me wonder why I still have a home warranty.

3 years ago

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Cleveland Spruill Walkersville, MD

After waiting for over a week to have a serviceman come out, CHW denied the claim to repair the broken part on my garage door. I ended up paying for it out of pocket. There is no need to have the CHW if they are not going to cover broken systems when they occur.

3 years ago

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Mark Dawson Jacksonville, FL

Fast response and on time. selecting the best contractor to with excellent exsperance to do the Job.

3 years ago

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George Plant City, FL

What is very good for me to be no issues him with setting the appointment and they did get in contact with in 24 hours

3 years ago

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Bharathkumar Sriramulu Tampa, FL

The sales call representative Jay is good and able to provide me more information than I immediately wanted

3 years ago

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Crystal Ross Spartanburg, SC

I had a plumbing issue that they never resolved. The plumber that they sent out was inadequate and I asked for a second opinion. I was promised that a case manager would call, no one ever called after several calls into the company. Im totally dissatisfied with the customer service that I received

3 years ago Edited November 8, 2023

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Don Dempsey Round Rock, TX

Good and timely service. Yes, they were rated number one by one of the survey companies. I do agree.

3 years ago

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Delynn Gibson Lexington, KY

Filing the claim through the technician evaluating and picking up the the appliance was seamless. Highly recommend!

3 years ago

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Terry

My first experience was bad. My second experience was much better, but I stayed with the person the whole time he was doing the work

3 years ago

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Karvin Brooks Schertz, TX

My experience with Choice Home Warranty was been great, they have provided me with excellent service with my claims.

3 years ago Edited August 24, 2022

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Bernet Spence Rockledge, FL

Communication: you communicated with me every step of the way on the status of the process, no need to call you

3 years ago

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PM Fairfax, VA

overall, it has been a fair experience. I would want to see their approvals for repairs/replacement to be higher and reduce the back and forth with case managers.

3 years ago

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Steve Nelson Mocksville, NC

Very prompt and easy to place a service call. Service came the very next morning and made repairs/replacement

3 years ago

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Phyllis Brown Cincinnati, OH

We had a great experience with the technician. He was very knowledgeable and explained what was going on to cause us to not get the maximum air flow.

3 years ago

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Ruth James Fort Worth, TX

Choice always schedules a technician promptly and the people they send are courteous and knowledgeable.

3 years ago Edited August 15, 2022

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William Fort Myers, FL

CHW is the best out there They are up front and respond right away I would highly recommend them William M

3 years ago Edited August 15, 2022

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Ira B Henley Jackson, MS

That u can talk to a person They will make ur appointment and u will get an email to let u know what is going on

3 years ago

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Jerry Charlotte, NC

My wife was very happy with the appliance repair company and the individual who came to fix our items

3 years ago

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Jeffrey smith Sioux Falls, SD

Tech said they could make minimal repair and they or someone else would be back soon because we really needed more extensive work but that would not be covered.

3 years ago

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Yesika Parra Denver, CO

The best part is how quick they take care of the claims for my home. I am happy with the service....is AMAZING.

3 years ago

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Carmine Citro

Information to make a choice was available. Sales Rep was transparent to all my questions and very helpful.

3 years ago

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Tony Brunswick, GA

Great service by the sales team. He explained everything and was very helpful in setting up my policy.

3 years ago

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Thomas Robertson Baltimore, MD

I like that Choice Home warranty is affordable and the issues are taken care of when they happen for a reasonable copay.

3 years ago

Choice Home Warranty Reviews