Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Lynnetta Chicago, IL

They were very prompt in responding to problem.

2 years ago

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Pham Kaufman, TX

No, lately the customer service has been TRASH! And each time I ask for an escalation or a manager I get the run around .

2 years ago

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Faith NC

Horrible customer service. Claims denied within minutes of making them. I am so disappointed in your service... I wish I could cancel right now.

2 years ago

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Karen Orlando, FL

They offer good plans & they're prompt with their service.

2 years ago

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Betty New Orleans, LA

CHW kept in touch with me to insure my claim was taken care of

2 years ago

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Ed Boll Phoenix, AZ

service was provided in a professional manner

2 years ago

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David Round Rock, TX

First experience was not too good, but my second experience was much better.

2 years ago

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Matt Washington, DC

Long lead times on certain calls but the work was completed

3 years ago

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Kajo Port Orange, FL

Easy to file a claim and get very quickly a service

3 years ago

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Verified Customer

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Patriciacindy Sacramento, CA

I am unable to get a cop. Of my contract. Inasmuch as I purchased a 6 year contract I need for my records. Please, please accommodate me.

3 years ago

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Verified Customer

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Maria El Paso, TX

Liked the how the customer service expedited my claims

3 years ago

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Danny

Great job & very professional staff.. no problem!!

3 years ago Edited November 8, 2025

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Verified Customer

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Elizabeth Chester, VA

Happy with service I received and promptly

3 years ago

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xavier stevens Houston, TX

Nothing for me has ever been covered or paid out. It’s always a reason for Choice not to pay. I wanted to rate 0 stars but it was not offered.

3 years ago

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Azelda Richard Pacoima, CA

Response was quick and service man was on time.

3 years ago Edited September 13, 2023

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Charles

Outstanding prompt service. Great vendors

3 years ago

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Sue Oi Panorama City, CA

Prompt, knowledgeable, friendly yet very professional.

3 years ago Edited September 20, 2023

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T. O'Bryan (O'Bryan's Minerals) Scott, LA

Great customer service on the phone, friendly.

3 years ago

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John Bloomington, IN

Great and timely service. Dryer works like a champ

3 years ago

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J R Toland

The technicians were very good, knowledgeable and friendly.

3 years ago Edited February 11, 2026

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Verified Customer

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Heather Rothrock Raleigh, NC

Great and timely service. Good value. Solved my problem.

3 years ago

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James Vollmer Wentzville, MO

Very easy to report a claim and response is excellent

3 years ago Edited September 7, 2023

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Orstell Miami, FL

Great value for the money! Would highly recommend.

3 years ago

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Sally Rhodes Pawleys Island, SC

Takes way too long to get a provider to respond. Great once they get there

3 years ago

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Sherrie Shreveport, LA

Loved the service. Excellent plan. Prompt response.

3 years ago

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lila k San Antonio, TX

Fixed my stove. The choice home warranty paid over $300

3 years ago

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Patrice Williams Cedar Hill, TX

I've been waiting since Aug 24, 2023 to get my water heater fix and it still isn't fixed.

3 years ago

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Bobbi San Jose, CA

Likes everything service promptness and courteous

3 years ago

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Robert Henry FL

Quick response and repair to my dryer!!!

3 years ago

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Carroll Clark Sebastian, FL

I got my fridge and freezer repaired in a timely manner.

3 years ago

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Mark Buffalo, MN

CHW has no flexibility whatsoever. Won’t work with their customers in reasonable situations…

3 years ago

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Verified Customer

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Marc Fort Wayne, IN

Hard to work with. They do not process claims well, requiring multiple follow-up calls. Their settlement for my range that failed was pathetic.

3 years ago

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Harsha P Alpharetta, GA

peace of mind with warranty. Cheaper and reliable

3 years ago

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Gerald West Palm Beach, FL

Home Choice is very quickly responsive to service requests

3 years ago

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Abraham Garland, TX

Good services and good quality and qualified technicans.

3 years ago

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Chris Panou San Francisco, CA

Very responsive and fixing the problem quickly

3 years ago

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Wayne Louisville, KY

I got my problem taken care of by friendly people

3 years ago

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Martha Southaven, MS

Experience, friendliness and professionalism of technician.

3 years ago

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William asmar Sparks, NV

Good & honest representatives . They act fast

3 years ago

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Rebecca Lake Charles, LA

The service provider was prompt and delivered great service

3 years ago

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John Murrieta, CA

I like that someone notifies you quickly

3 years ago

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Rodney Schoemann Baton Rouge, LA

Easy to do business with. Great employees!

3 years ago Edited September 20, 2023

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Ann Honolulu, HI

Fast response and awesome service. Highly recommended!

3 years ago

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avas nume Cumming, GA

Responsive team. Able to handle claims well.

3 years ago

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David McReynolds Buckeye, AZ

Tech was pleasant and knowledgeable. Diagnosed problem day 1

3 years ago Edited September 20, 2023

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Paul Green Valley, AZ

Prompt response. Pleasant service representative.

3 years ago

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donald chittick Murrells Inlet, SC

Great follow up. Very satisfied with vendors

3 years ago

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Kartikey South Milwaukee, WI

Excellent courteous service Highly recommend

3 years ago

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A S Northbrook, IL

Easy and quick and the plumber was great!

3 years ago Edited March 6, 2024

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Jyoti

Very good service Pleasant technician and knowledgeable

3 years ago

Choice Home Warranty Reviews