Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

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Janice Wilkerson Rocky Mount, NC

It took the plumber to long to fix the problem.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Elizabeth Winston Salem, NC

Because they never get back to you and they don't want to pay for plumbing issues..

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Ellie Mohtashemi

Total misrepresentation of services, most unethical unprofessional customer service in claim department. Fraudulent practices in handling clients claims. The absolute worse company to deal with.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Verified Customer

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Waldemar Lugo Port Saint Lucie, FL

Because some service need more in attention to customers

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Thomas Patke Odenton, MD

It took 2 weeks to have my hot water tank replaced.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Anthony Tiverton, RI

Disappointed with the delays in repairing the oven

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Norma Buerge Harrison, AR

Idid not get any money bck from you for getting my furance fixed

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Verified Customer

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Joseph Burton New Castle, DE

Oven could not be repaired and was not replaced I had to get one

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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ROGER E RIGGANS Kansas City, KS

Communication is bad, And I don't trust the companies you use.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Kelly Otis Jenks, OK

I have been waiting for next steps for my microwave for several weeks now.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Donald W Johnson Center Valley, PA

Five weeks for microwave claim to finalize

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Stephanie Blasch Greenbrier, AR

they denied a claim for a $50 Thermal expansion tank after I paid a $75 service call

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 13th, 2022

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Verified Customer

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James S Jeter Knoxville, TN

CHW choose not to fix my garbage disposal, after I trusted them to honor their word.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 13th, 2022

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Verified Customer

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Richard Shane Glen Head, NY

Still waiting for claim originally submitted early December to be resolved

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Robert L Lorenz Macomb, MI

Very long wait from the date of schedule to actual service (15 days)

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Wayne Siu Grand Prairie, TX

Response time was so delayed, that I hired someone ro do repairs that shouldhave been covered.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Peggy

Because they have to come out twice for the same issue

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Beverly Valtierra San Antonio, TX

Got clog fixed but you denied fixing drain.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 13th, 2022

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Verified Customer

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Arnold San Antonio, TX

Everything isn't covered and we didn't get any cooperation from them.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Verified Customer

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Annie Burney Saint Petersburg, FL

The service is slow to correct the problem

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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john a deangelis Brooklyn, NY

Long wait times for vendors and when they come generally are poor

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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Jo co Hawthorne, NY

Poor selection of repair companies. Slow routine. Was not reimbursed in full.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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Wanda Mitchell Westerville, OH

No follow up when an appeal is made. No response. No paperwork very. Poor service

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 30th, 2021

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Verified Customer

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Onorio pronesti Orlando, FL

Tech came, one week went by no part yet, mind you this is a dishwasher & it's needed

2 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Dec. 30th, 2021

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Verified Customer

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Lisa White Middletown, NY

Because they take to long to find someone to fix your stuff

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 21st, 2021

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Verified Customer

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Eboniae Cunningham Louisville, KY

they never approve my repairs. Im just always wasting my $65 fee and living with the issues.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Verified Customer

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Vann Bush Mobile, AL

Refrigerator has been out for 4 months. Cannot get Choice to do what I paid them to do!

2 years ago

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Verified Customer

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Melody Thornberg Adamsville, TN

Tried to schudule first visit on holiday

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Verified Customer

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Fariba Laurel, MD

They don't follow the contact. They don't cover what they say they on the contract.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Verified Customer

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Charles Burger Wichita, KS

If you have time to wait for a repair, call choice.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Verified Customer

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Diane Zazzera Windermere, FL

They don't want to replace big items. They won't allow you to talk to Supervisors.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Verified Customer

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Anonymous Wesley Chapel, FL

website does not let me sign. no notice after last service visit NOT A HAPPY CUSTOMER

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

Dec. 16th, 2021

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Verified Customer

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Kwanischs Day Schertz, TX

Poor response time. Repeat visit by repair contractors..level of professionalism

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Odette morrison Bullhead City, AZ

Because of cost me $172 for this what could do a warranty for a warranty insurance

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Verified Customer

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A Garnet Valley, PA

The staff can not reimburse the contract, they find any excuse to delay and decline claim

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 15th, 2021

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Verified Customer

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Evelyn Vargas

I was denied coverage for duct cleaning because of lack of maintenance of my AC vent although I had JUST bought the house! So I was penalized for some thing the previous owner failed to do. Then on my second claim for my stove/oven needing to have a part ordered and repaired, I tech came and then, I had to call after a month of not hearing back and then again 6 weeks later. Then 8-weeks (two months!) later again trying to get resolution. Finally after I asked to speak to the manager, Eric, I received an email stating that my stove/over had to be replaced BUT instead of Choice Home Warranty providing a replacement they wanted to give me the opportunity to choose a stove/oven of my preference so they, instead, were going to give me an eGift card to Lowe's for $338!! I responded, to the email offer, that I did NOT accept their offer of an eGift card for $338. Instead I requested they either fix my current stove/oven OR (1) provide a replacement with the current features my current one (2) provide installation, and (3) haul off my old one. I now have a "case manager" assigned and have a 15-minute call scheduled for December 29.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 16th, 2021

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Verified Customer

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Cheryl MCBROOM Snellville, GA

It took over 2 weeks to get washer repaired

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 14th, 2021

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Verified Customer

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Charles Rockwood, TN

Just don't cover things that are damaged by rodents

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Dec. 14th, 2021

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Verified Customer

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C M Delray Beach, FL

Both my hot water tank and a/c broke and both needed replacing. They refused to do so.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 14th, 2021

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Verified Customer

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Judy Ozark, MO

Sometimes the technicians are unheard of

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 15th, 2021

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Verified Customer

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Rose M Gonzalez Cumming, GA

never service the ac i needed fixed. sinced august.. no one ever got back to me..

2 years ago

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Verified Customer

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Marcell Glynn Houston, TX

To many cancellations and no shows from service company.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Verified Customer

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anne Houston, TX

pays too low on things that you dont want to repair

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Verified Customer

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Mintesnot Gebru Rowlett, TX

Service not done based on time sensitivity.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Verified Customer

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Rodney Lisa Patrick Lebanon, IL

They don't listen to the customer & they don't purchase you a new washer or refrigerator

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 10th, 2021

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Verified Customer

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Devendra Vishwakarma Coppell, TX

I didn't get helped, I tried calling as well as emailing the case manager but no response.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Nov. 24th, 2021

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Verified Customer

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keith SELF Lake Charles, LA

representive said would call me back in 1 hour. its been 4 work days.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 24th, 2021

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Verified Customer

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Norma Reno Lithia, FL

Too many companies fixing one thing, bad service

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 24th, 2021

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Verified Customer

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Don Koenig Staten Island, NY

Not thorough as far as checking to see if work was completed.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

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Verified Customer

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WILLIAM OSBORN

I’ve been trying to get my covered hot tub repaired since March of 2023 (and still waiting).

3 years ago Edited June 7, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

Choice Home Warranty Reviews