Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Jennifer

0

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Teshawn Andrew

0

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Patsy

0

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Sonia

0

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Sheila Ross Hermitage, TN

They never came back out to fix my washer

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kevin Leibowitz Englishtown, NJ

Never got a call back about a problem with my microwave

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 11th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Stephan megna Barnegat, NJ

Problem getting service members to do work in a timely fashion

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Joan Beltsville, MD

Terrible, horrible company. They denied my claim every time. I am looking for a new company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jul. 29th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Angie Mobile, AL

Because I had to pay 1005.00 for my repair because it wasn't covered on the plan.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

GEORGE HAMPTON Rockwall, TX

Same lousy contractors as the rest and they're unwilling to fix the problems they cause.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jiseph&Davif Altamonte Springs, FL

Waiting on the OK from your company so the plumber can replace the Fossett what is taking so long

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lloyd Austin, TX

Poor communication-questions not answered-failed to send documents

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Matthew Neal Baltimore, OH

Choice does not trust the home owner good luck getting anything back if you choose your own tech

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Shana Snead Columbus, OH

Because after three years as a loyal customer you refused to fix my air conditioner.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

PAMELA O REAS Warner Robins, GA

Its hard to get CHW to approve things to be done with out a fight

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 14th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Marcus Goodkind Arden, NC

Submit a claim almost 3 weeks ago, still waiting for something to happen.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Patricia Vacanti Omaha, NE

Takes too long to get things fixed. A week or two

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 8th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

LARA BLACKHAM VAN GUNDY Chester, VA

My shower still leaks snd it's been over two weeks and my dryer still isn't fixed

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star_border star_border

Sicely Varughese Fort Lauderdale, FL

The technician they sent are a hit and miss.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star_border star_border

Sharon Bosley Ball Ground, GA

It takes too long to get a claim taken care of.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Margaret Richmond, KY

They could not find someone to fix my on demand hot water heater

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tommy Wilder Saint Louis, MO

never honored my claim. i used a private contractor and could never get reimbursed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Santhosh Ballwin, MO

Not happy with service , claim got rejected by showing many hidden conditions

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Darise Jackson Fredericksburg, VA

process for replacement is too long.. I was without a dryer for 60 days from the claim date.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Eileen holtz Commack, NY

They Don't cover you what they say they are going to replace

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Josh Liberty Hill, TX

Recent issue with my AC. Company refused to cover it due to a faulty diagnosis from the technician

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Charles Collins Anderson, IN

Because it's been a week and still no A/C company to come out and check my A/C.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

R. B. Green Apollo Beach, FL

Slow responses to company they hired to fix my AC. Delays caused us to be out of AC 8 days.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Carolyn Riccardi Waretown, NJ

Covers very little, the staff on the phone is not always professional

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Edward Carrollton, TX

Still waiting for my stove repair ...they come and go... the guy order wrong part

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Timi Rothe Tempe, AZ

They approve payment on small repairs, but larger ones not so much

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

William Watt Spring Hill, FL

They refused to replace a ceiling fan after 2 service tech wrote it up

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Jeffrey McLean Pasadena, MD

Co-pay is too high for work being performed!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Sameerah Phalo Buford, GA

Unresponsiveness to concerns as well as false advertising their serviceline.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous East Stroudsburg, PA

Very bad service was over charged for service and waiting for re fund

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Philip Halliburton, Ph.D Van Buren, AR

Does not ensure repairs are complete even after speaking with CHE leadership.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dr Jane legacy Scottsdale, AZ

Never follow through! Lots of little black text that is unknown to buyer. Deceitful

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Martha Tchounwou Madison, MS

Some of their contractors are not skilled at their trade.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Fazio Independence, OH

They don't send professionals to fix your appliances they cheapest help possible

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 17th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Emma Smith Kansas City, KS

They are unreliable to anything that you asked for it is not what I would pay for another year

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Mohammad Zaveri Richmond, TX

It doesn't cover TV and also Aircondition Coil in the attic

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

ANNA M BROWN Jacksonville, FL

my ac unit is having issues and i was told that my issue was not covered

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian Brown Gwynn Oak, MD

I've called three times and only one thing has been fixed my air the rest is still out of order !

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Yajaira ortiz

After a month I'm am waiting for my ceiling fan to be replace in my laundry room

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Annette Fortson Longview, TX

First time I use them what I want plummy took all most two weeks get some one at my house

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Michael Cutler Avon, IN

You don't cover things that I have called in for repair!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronald Bowie, MD

No longer happy. Choice walked over me. The last time I used it, it was five thousand.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Medders Lawrenceville, GA

Unable to fix Anything, after being charged or they say not in my warranty.I ask for my money back

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

Mimi West Palm Beach, FL

Second time for our pool pump and no appointment yet

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Lee Evans Scott, LA

I had to go round and round to get them to pay a claim.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 24th, 2021

Choice Home Warranty Reviews