Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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ed m zehnder Ashburn, VA

The response was prompt, fast. the technician responded within a day. He was very knowledgeable and professional

2 years ago

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Raul Vinas Oakland, CA

Good customer service experience Put a claim on My Heater Furnace And was fixed in less than a week 🙌

2 years ago

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Shenier Bledsoe Saint Joseph, MI

Misty D was extremely rude! She advised that she was monotone but she was just unpleasant. She even refused to escalate the call to management and claimed that her manager doesn’t speak with customers; which may be the problem. She may feel she can be rude without any accountability.

2 years ago

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yasser asmar Miami, FL

Filed a claim online. Had to wait one week for an appointment. Called the plumber today. And told had to pay service fee before scheduled appointment. It’s been over a week and I still don’t have an appointment. Choice warranty wrote payment was upon arrival of technician and gave me an appointment date that did not exist.

2 years ago

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Steven McClintock

They knew the information well, the price was right, and it covered the things I was concerned about

2 years ago

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Chambers

The Choice representative that waited on me made sure I understood everything and rep spoke to me professionally.

2 years ago

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ocal32 San Antonio, TX

The tech was not the problem.. The problem was being misled about having my claim covered, only to have it rejected and have wasted a whole day of work, and time only to waste $155 on past due fees, and $85 for the Tech fee just to tell us it was denied.

2 years ago

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Peggy Ring Sinton, TX

I feel the payoff to replace my refrigerator is too low. I don’t like that the payout is coming in the form of a gift card to Lowe’s. It restricts my purchasing power and timeline.

2 years ago

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Barbara Bulava

Sears technician has been here three times and our refrigerator/freezer is still not running and maintaining acceptable temperatures. What do we do now? Barbara Bulava

2 years ago

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Toby Richards Salisbury, NC

They are always good at finding repair people within a reasonable time. Also the call in request is easy to use.

2 years ago

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Tuffy Baum South Jordan, UT

Prompt response and vendor selected Luxor Heating was on time, made furnace repair and was very professional.

2 years ago

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Phil Pacific McKinney, TX

The repair company did a great job and was friend. But he had to wait for 1 hour for approval from Choice which inconvenience him and my family.

2 years ago

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Lonnie Goodman Hennessey, OK

They have always taken care of the problems that we have around the house. I Recommend Choice Home Warranty.

2 years ago

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Kathy Layton Mesa, AZ

I appreciate them finding a probider so quickly. Unfortunately the provider didn’t show up for three of the scheduled appointments.

2 years ago

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La Mounz

Paid extra for roof coverage and they wouldn’t cover a what was repaired so I still had to pay $500 out of my own pocket and the representative who canceled my policy was no help whatsoever so I will now get another company, don’t recommend them at all.

2 years ago

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Randy

Every time that we needed assistance, it was delivered very quickly. Most of the professionals did a great job.

2 years ago Edited April 10, 2024

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Edford Luckey Schertz, TX

My claim to get my Refrigerator repaired was turned in 2 days ago and I get a reply saying the appointment is set for 16 January 2024! That's bullshit and if I wouldn't have paid for the full 3 years in full I would drop you ASAP!

2 years ago

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Cassandra Rickard North Las Vegas, NV

AirPro tech was great. He explained the problem but needed authorization from Choice to continue. I am now on the hook for more money to put out since , of course, the disclaimers! So much for your home warranty! Another turn down!

2 years ago

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Jessie LaBarre Columbus, OH

The technician they sent was amazing and did what he could to give us a fix. But it took choice almost a week to get someone out to our house. They were misleading, and now because the whole problem isn't because of west and tear, we have to pay for it. We'll be canceling!!

2 years ago

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Frank Pittsburgh, PA

Problem with disposal reported and fixed within 24 hours. Minor problem, but a problem none the less.

2 years ago

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Pat Craven Charleston, SC

The gentleman I spoke with, Tim, was excellent. Knowledgeable, friendly and accommodating to my needs.

2 years ago

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Sonny Galindo TX

They were very receptive to our claim and had a technician company contact us despite the January 1 holiday.

2 years ago

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Cheri Bilecki Wesley Chapel, FL

Lack of communication and it took over a week for CHW to ok the water heater project. Living without hot water, especially over the holidays, is not fun. The communication we received has not been very good.

2 years ago

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Jacob H

My Rep on the phone was very friendly but he wasn’t pushy when talking about the warranty’s available.

2 years ago

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Robin MD

I just sighed up and haven't used it yet but I'm hoping it's as good as I've heard The rates are okay. The reason for 3 stars is because like I said I haven't used it yet.

2 years ago

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Dan Sandman Crestview, FL

My sink is clogged. I put in a work order to have it fixed. They wanted to know what was clogging it. The repairman said he would need to put a scope in the drain to determine what the clog was was. Choice Home Warranty said no and denied the entire claim. My sink is still clogged. What a fraud. Stay away from this company.

2 years ago Edited January 17, 2024

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Jon Romero Las Vegas, NV

Easy claim entry and claim management. We disagreed with a claim for the double oven which prevents me from giving a 5 star rating.

2 years ago

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Dick Myers Yulee, FL

I thought Juan was very diligent and professional in his approach to his work and in his communication.

2 years ago

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Susan Miller Cheyenne, WY

He gave me input as to why the problem might have occurred, so that I could reduce the use of soap to clear the sensor.

2 years ago

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Jacki Beaulieu

Arrived on time and got right to work. Explained what he was doing to repair the garage door opener unit

2 years ago

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dacloba Austin, TX

Hello, I liked and enjoyed your quick responses, on getting a service provider and on approving the repairs. Thank you, Raymond

2 years ago

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Fabian Martinez Fort Worth, TX

Peter was amazing and accomplished the repair in less than an hour happy to promote the partners like prompt appliance

2 years ago

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Gul Tiryaki Sonmez

Approval process was very quick. Only finding the componies they can fix the things is becoming a diffcult issue.

2 years ago

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Becky Randolph Laurel, MD

The customer service man was very personable and appropriate. He was prompt and seemed to be competent.

2 years ago

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Lowell Miami, FL

great trouble shooting by electrecian prompt service he found exact problem and repaired very excellent .

2 years ago

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Chris Campbell Canyon, TX

It took 4 technicians to get my sink fixed because the first 3 cancelled the job after picking it up. Choice customer service wasn't helpful at all and didn't help the issue get resolved in a timely manner. It took over 3 weeks for the problem to get resolved.

2 years ago

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Pam Leet Nashville, TN

this was not our best experience. The technician scheduled the arrival time, then "slept through his alarm".....and did not show up. We called and called, no answer. He finally got back to us and rescheduled the appointment, then could not issue an invoice. Not a good experience. If I could select "zero" stars, I would.

2 years ago

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Jeffrey Heedles Sr. Bradenton, FL

Scheduling of appointment went very smoothly. I received a quick response with an appointment scheduled tomorrow.

2 years ago

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mattese lecque

The personnel was courteous and cared about my concerns. They handled my requests with mercy, grace and efficiency.

2 years ago

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Hawk1948

Fast friendly service. Very satisfied. I have told my neighbors about the company and it’s great value.

2 years ago

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Jose Rodriguez Brandon, FL

Like easy to summit a claim online and a timely respond with an assigned technician. With the tech company name and contact telephone number.

2 years ago

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James Hurst Oceanside, CA

My review, which is quite negative, is based on my interaction with a Choice employee who said that the cost advertised was not really accurate, but was for one month only after which it would go up. He strongly suggested I pay a $1400 fee up front for one year. This is called “bait and switch “.

2 years ago

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Robert M San Antonio, TX

Needed Choice Warranty four times in the last year and each time they have been fantastic. The hired technicians

2 years ago

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Karthickkumar lingasamy Canton, MI

Michelin Garage company who fixed the garage door issue is very responsive and their technician is knowledgeable

2 years ago

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Deborah Vest Celina, TX

I liked the knowledge my sales person had and gave me the best rate he could. Looking forward to many years with CHW

2 years ago

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John T Phillips St. Petersburg, FL

I just signed up for the 5 year plan. The plan is comprehensive and affordable. I highly recommend this program.

2 years ago

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Frank Bell

Just bc my dishwasher suddenly broke two days into my policy, they refused to cover it. Completely denied my claim. I cancelled my policy bc they tried to say it was a preexisting condition. Garbage. They're just looking for a way to deny the claim and save a buck. I disputed my policy charges with my bank and won.

2 years ago

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Gordon Vienna, VA

I’ve had an excellent experience with choice warranty. They deliver just as a promise. I couldn’t be happier.

2 years ago

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Matthew Glenview, IL

The service for repair was very fast, and the repairman was very efficient and cooperative and friendly.

2 years ago Edited December 6, 2023

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William Gifford Newark, CA

They gave us the best offer for all our appliances + much more. Thanks for the peace of mind for the coming years.

2 years ago

Choice Home Warranty Reviews