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Choice Home Warranty Reviews

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9.3

Overall Score

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Willie R. Bell Aiken, SC

Still trying to schedule the tech for return visit

4 years ago

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Reply from Choice Home Warranty

Please contact us at 1.888.531.5403 for further assistance.

Jun. 9th, 2020

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Johan Columbus, OH

I have been waiting for a technician available in my area more than a week

4 years ago

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Reply from Choice Home Warranty

We regret to hear your frustration. Please visit the CHW account center for further information regarding your claim.

Jun. 9th, 2020

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Russell Converse, TX

I substituted a with request 3 weeks ago, no feedback from CHW

4 years ago

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Reply from Choice Home Warranty

We regret to hear your frustration. Please visit the CHW account center for further information regarding your claim.

Jun. 9th, 2020

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dave Midland, TX

slow response time; had claim in for 2 days & they never found A VENDOR

4 years ago

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Reply from Choice Home Warranty

We regret to hear your frustration. Please visit the CHW account center for further information regarding your claim.

Jun. 9th, 2020

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Paula del Valle Dallas, TX

Vendors sent have not died the problems, offed To fix

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 3rd, 2020

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Frank Pidoto Hackettstown, NJ

They don’t send out the best companies and they don’t cover things they should

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jun. 3rd, 2020

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David Pomona, NY

Most Expensive Repair jobs are not covered And most of the texts that come out I’m not that

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty under User Agreement.

Jun. 3rd, 2020

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Igor Brooklyn, NY

The claims processing is one of the worst I've seen in my life and they don't cover much at all.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jun. 3rd, 2020

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Susan Matthews

Second claim mostly not covered and vendor you sent was nothing short of scammers

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

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Glenn N Weston

I've been 4+ weeks waiting to get my water heater fixed. Complete stumbling by CHW.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Not needed Bessemer, AL

The service providers always needs an additional payment or thye want to do something else

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 8th, 2020

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Susan Slidell, LA

They are very helpful!The people that come out to your house are clean polite and informative

4 years ago

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Reply from Choice Home Warranty

Thank you for your feedback Susan.

May. 5th, 2020

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Giovanni Guzman Eden, NC

They limit the repair. It has to be a certain thing.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 28th, 2020

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Mike

I am still waiting on the repairman to come back

4 years ago

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Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 21st, 2020

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Robert Valente

They are great when they decide to cover a loss.

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

Apr. 21st, 2020

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Rick

You will pay the service fee even if no work is performed

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
The Service Fee is for each visit by our approved Service Provider at the time of each visit. The Service Fee applies to each call dispatched and scheduled,

Apr. 21st, 2020

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Sandra

It takes them too long to get someone out to take care of the problem.

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 21st, 2020

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Billy Planas Las Vegas, NV

In not impressed. They deny every claim then make your appeal the denial.

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Apr. 2nd, 2020

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Catherine Werner

they use every excuse to deny claims and do not always send reputable service providers

4 years ago

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Reply from Choice Home Warranty

Thank you for your feedback. . We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 23rd, 2020

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harold

Repair so-so, coverage so-so. response good.

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2020

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Julia Mccaskill

Did not meet standards they claim to be to get me to join

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Nora Lee

They cover minor repairs. Had to go elsewhere for help.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Ron Rasmussen

Wont pay for most a/c furnace repairs. Denied twice on to separate units. Horrible

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Robert Phillips

Max on repairs, rust not covered on water heater and a/ c units

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2020

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Robert Myslik

No managers. Poor service providers looking for the quick $35 and run out. Rip off.

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2020

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AARON Ellenwood, GA

Need to explain what you DONT FIX.list things that you dont fix separately..

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on The Choice Home Warranty website under User Agreement.

Mar. 17th, 2020

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David And Pam

Too long to process clients and too long to get it repaired.

4 years ago

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Barbara Autry Clover, SC

I was told by Julio R that the 30 day grace period was waived. Then I get notified it is not.

4 years ago Edited January 10, 2024

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Thomas Snodgrass

Waiting on part for 1 an 1/2 months looking for new provider.

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 9th, 2020

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Jeff

Lots of repairs not covered by warranty.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 9th, 2020

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Ima

A lot of stuff not covered , contractors are not well trained for the most part

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement. We regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback about the technicians to the Director of Vendor Relations.

Mar. 9th, 2020

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Diana

There salespeople misrepresented warranty coverage and they are just plain bad business.

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 4th, 2020

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Patricia Wise Lubbock, TX

Too many hoops to jump through and the associate was rude and mean, no empathy or concern.

4 years ago Edited January 10, 2024

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Shah

More than half claims are rejected until you go to the next level.

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 4th, 2020

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Bard Connally

Poor repair service. 2nd service for same repair in one month.

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 26th, 2020

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GREG CANHAM

The have the worst customer service department of any company I have ever dealt with.

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

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Jim Brown

You need to screen your techs.a whole lot better !

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Feb. 26th, 2020

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Franklin Lopez

Because of the fine print for items not covered.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

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TRACE CULP

Selective on paying claims; poor customer service wait times.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty customer.

Feb. 26th, 2020

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Linda Simeone

Dealing with an unresolved issue for two months now

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 14th, 2020

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Fran

Waits too long to get service especially for heat couldn't wait with freezing temperatures!

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 4th, 2020

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Jason Humphrey

i have had so many issues with water heater and how the salesperson sold me on this warranty!

4 years ago

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Reply from Choice Home Warranty

Thank you for your feedback. In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 27th, 2020

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David Edwards

Delay in approving repairs cost me $1300

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 17th, 2020

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Perry

Bad quality work bad visual effect not a good result .

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jan. 17th, 2020

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John Boca Raton, FL

I needed a repair and they found a reputable guy and fixed it promptly.

4 years ago

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Reply from Choice Home Warranty

Thank you for your feedback John.

Jan. 9th, 2020

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Harold Mc lane

price to high, and the co. people are not helpful

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 8th, 2020

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William

They work hard to see that you are taken care of and the issue you have any problem with is fixed.

4 years ago

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Reply from Choice Home Warranty

We're happy to hear you are happy with Choice Home Warranty. We hope you'll take a moment to update your star-rating to reflect the service.

Kind Regards,

Choice Home Warranty

Jan. 8th, 2020

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Doris Barnes

Repairmen are here very fast. Wish they covered more of the problems

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 3rd, 2020

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Myia Snow

They only complete half of services, continuously have to follow up

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 3rd, 2020

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Betty

They always find a reason to deny a claim for a product replacement.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020