Choice Home Warranty: Read 46,202 User Reviews From Real Homeowners

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Dawn Mallorey Mesa, AZ

I will be canceling. I will not pay for a service that barely covers the cost of repairs and works with contractors who don't follow thru. My case was "escalated" to a customer representative who I left a voicemail with yesterday and emailed twice this morning that I have not heard back from.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 21st, 2020

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Dayna Salt Lake City, UT

It’s a good warranty company for home. We have had a few times where we had to use them and they came through and cover the costs.

5 years ago

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Frances Colenzo Phoenix, AZ

Very happy with the prompt quality service will definitely refer to family and friends. Thank you 👍

5 years ago

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Rjma Scottsdale, AZ

Generally, the technicians have been very good. They try to set expectations about what is covered as well as perform the repairs professionally.

5 years ago

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CMHANEY122813 Kingsport, TN

very easy to reach, pmts caught up, services call all with 10 mins .. very satisfied with this cust service at that time.

5 years ago

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LEON SCOTT Boynton Beach, FL

Always on time. Professional in appearance and work. Easily surveyed and resolved issue. Thanks, Daniel.

5 years ago

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Sylvia Walker Jacksonville, FL

Prompt response from technician. Larry with SOULANDREWS Heat and Air was very knowledgeable about our problem and provided a resolution.

5 years ago

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Elvie B Aldana Zion, IL

Easy to deal with. They do not give us hard time. Customer service are awesome, very ready to help and they are prompt.

5 years ago

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Breezy Dover, DE

I am pleased with their quick responses. Only improvement is more explanation on the information and details on the coverage.

5 years ago

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D-money Rivera Winter Springs, FL

Todd was great and very helpful and informative ! Help me with a great deal that has me paying far less than I was.

5 years ago

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Ratj Atlanta, GA

By far the worst company I have ever dealt with. I have been placed on hold only to be disconnected more times than you’d believe. Just happened to me and I am just fed up. Have two outstanding claims: one started on 7 July (dryer) and the other 4 Aug (refrigerator). Can you imagine being without these two critical appliances for that long?

5 years ago

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PILLPUSHER715 Henderson, TX

The representative was good about listening to me. Also, able to beat my SEARS HOME WARRANTY to pieces with coverage and price.

5 years ago

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Riechelle Griffith Braddock, PA

The customer service rep was very knowledgeably of the services offered and their prices. For every question I asked he had an answer. Easy process

5 years ago

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Carmela Balestrieri Virginia Beach, VA

They are easy to make claims and send someone very quick They also keep you up to date on your claim

5 years ago

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Wannetta Keels Shreveport, LA

Like the prompt response when a claim is filed. I would , however, love to see the same repairman when the claim is for the same appliance.

5 years ago

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Sharon Allender Hamtramck, MI

Great service, friendly service! I am happy I signed up for this home warranty. CHOICE is the company to have!

5 years ago Edited September 14, 2021

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Pam Hester Monticello, GA

They are not good at returning calls. (Stay on the line!) I waited over a week for a air conditioning repair-which they then denied. I have been waiting now for a review. It was a $265.00 repair. Denied. I will NOT be continuing this service, I feel misled, lied to and not dealt with in a professional manner.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the determination of your claim. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 10th, 2020

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Yotonda Calvin Moselle, MS

The best thing that I liked about the company was the monthly price for the Combo Plan. The thing that I disliked about the company was the guy NEVER asked for my name and he didn't explain anything to me.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Sep. 10th, 2020

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Derrick Pinckney Lexington, SC

Friendly,knowledgeable,punctual, and went above and beyond with informative information to prevent issue.

5 years ago

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Jim Tam Arlington, TX

Bad handling of claim and poor selection of HVAC company. HVAC company said my HVAC couldn't be fixed and said I needed a whole new system. Choice rejected the claimed and when I submitted documentation for the appeal, no response. I eventually had another company come out to look at my system and got it up and running in 45 minutes.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 8th, 2020

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Ana Montoya Phoenix, AZ

Refrigerator was leaking dishwasher wasn’t working properly toilet was wasn’t working either. They fixed them.

5 years ago

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Cowboy Griffin San Antonio, TX

Air conditioner quit no service on the weekend. We had to go to a motel, this cost us $ 175.80 for the weekend. Very disappointed.

5 years ago Edited September 14, 2021

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Tommy Philips Sugar Land, TX

Great, they fixed an issue the same day that made my wife extremely happy which makes my life a lot more enjoyable.

5 years ago

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Danyell Winebaugh Wichita, KS

Customer service was fine but I had to pay an extra 130 for my water heater. I had American Home Shield in the past and never had to pay more than the initial fee and I had a water heater installed. I will be cancelling and going back to them

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 2nd, 2020

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Vici Fabry Bullhead City, AZ

You’re terrible. You do anything to get out of paying for services. The companies ie HVAC, Plummer’s , any service industries do NOT want to work for you. Have had to wait for you to find a repair person then the workers don’t and won’t deal with you.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Sep. 2nd, 2020

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S.M. Leader Jacksonville, AL

Terrible company. Denied legitimate claim for a relatively inexpensive part for AC unit. Will not return phone calls. Local companies will not work with Choice. Multiple complaints and online disgruntled groups for this company. Several class action suits pending. Buyer beware!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 2nd, 2020

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Ron Strussion Lakeland, FL

Technician that was sent was very knowledgeable and personable. Explained the problem and proceeded to fix it.

5 years ago

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Hermine Lovick Virginia Beach, VA

Signed up today 8/31/2020 No experience yet !! But the customer person was nice .. so based on him I will give it a 4 star

5 years ago

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Stan Grant Orlando, FL

Horrible this company never replaces anything if it is not repairable neither do they advise you of their decision not to replace anything. The 1 time I complained I was assigned someone that never responded to my many calls. This is the worst company I have ever dealt with. I am going back to American Home Shield. Choice is a BIG FRAUD.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 27th, 2020

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Vicki Noriega Tucson, AZ

They were helpful in resolving my issue with my air conditioner quickly thank you Choice home warranty

5 years ago Edited January 10, 2024

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C Dozier Jacksonville, FL

They always respond quickly to my request for service and their vendors are on time, courteous, and professional.

5 years ago

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Donna Lansing North Las Vegas, NV

I think 3 days with water running is too long to have to wait for service. I had to empty 2 buckets every several hours, and by each morning I had water all over my floors.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 26th, 2020

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Sherry Brownsburg, IN

The plumber you sent was very professional and fixed the issue. He also made suggestions that will save me $$.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 26th, 2020

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Kirk strassburg Omaha, NE

Nathan was very helpful in answering all my questions. Easy process to arrange and order the warranty.

5 years ago

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Arshad Siddiqi North Wilkesboro, NC

I have three different policies with CHW, they took the money for six years in advance, filed a claim but about the built in microwave and a dishwasher. It’s been over two months now, I have been trying to speak with the case managers, Cheryl H and Lori J. they do not call back or respond the email.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that you have been in contact with your Case Manager.

Aug. 25th, 2020

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Debbie Vinton, VA

After 18 days of no technician, tried claim reimbursement process to fix broken air conditioning. Then, Choice refused claim. Their philosophy is to make you WAIT as long as it takes until you HAVE to find someone to make the repair, then REFUSE reimbursement. Deceptive business practice. Will NOT renew our policy.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 25th, 2020

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Phyllis Shelton Greeneville, TN

service is great - both customer service when I filed a claim and the person (Randy M) who came out to fix my AC

5 years ago

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David B Frisco, TX

The process to understand coverage, price, and support was flawless. Made our decision to purchase our policy simple.

5 years ago

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Javaris Johnson Jacksonville, FL

All i had to do is place a claim. They handled everything else. So happy to have AC again. They wasted no time

5 years ago

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marvin White Martinsburg, WV

They fail to do follow ups!! After the technician arrives collect the deposit than claims the problems solved... Not Solved!!! Choice warranty only contacts you about surveys and not if the job was completed.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 25th, 2020

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Harsimranjit Singh City of Saint Peters, MO

Very neat and smooth claim process. They have one of cheapest plan and Ultimate coverage gives you extra protection.

5 years ago

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bmacs42 Charlotte, NC

I feel the agent was too pushy. I have not been given a contract to review before "signing" . The charge has been made on my card, but I have nothing to show for it. Survey company!! You failed to send me a valid 6 digit code.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 25th, 2020

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Elisabeth Goossens Dade City, FL

Excellent service. The gentleman was very knowledgeable and is working on solving the problem. Thank you

5 years ago

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jim Las Vegas, NV

your technician got back to me the same day, service was done the following day in a timely matter, very professional

5 years ago

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Will A Washington, DC

Don't let the price fool you. They deny most claims. I will not be renewing any of my policies with Choice. Save yourself the headache and spend a little more for the more known home warranty companies.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Aug. 24th, 2020

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Gwen Scott-Roddey

Choice Home Warranty is a very reliable company. Their service is cheap and they do what they are supposed to do.

5 years ago Edited January 10, 2024

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Cherelle Daw Newport News, VA

Absolutely horr.ible. They defrauded me out of $480 and when it came time to use the "warranty" I got NOTHING. And they do not want to refund. They do not have reputable service professionals working with them. CONSUMER BEWARE!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations. We regret losing you as a customer.

Aug. 13th, 2020

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Eugene Shpolsky Norristown, PA

Waiting for case manager to get back regarding resolution for my case. The response time has been slow and I have been without a working AC system for over 11 days. As a 3 year customer I'm disappointed with the service I have received so far.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 17th, 2020

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joani Clewiston, FL

Choice was not what I expected. They fought not to fix the problem. It took phone calls and emails to resolve the problems. I was most disappointed in their response. Yes, the problem is fixed now but why would we need to spend half of the day in a battle?

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 13th, 2020

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Allie Dayton, OH

I'm always really grateful I have Choice when I have a problem! They have taken care of everything to my satisfaction.

5 years ago

Choice Home Warranty Reviews