Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Verified Customer

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GAILA CANADA Decatur, GA

Quick response to set up claim and be contacted by the technician.

4 years ago

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Moises Chacon Peoria, AZ

Contractor Company DLC Electric is great.

4 years ago

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Leslie J Hannah Lawrenceville, GA

Came quickly friendly and explained everything

4 years ago

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Abraham Johnson Arlington, TN

Professional, caring, polite and provide excellent service.

4 years ago

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DAVID LEE Ocala, FL

They were quick to respond to my issues. Alex is the best.

4 years ago

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Michael Marion, IN

The price is good. They have been very helpful and have done a good job.

4 years ago

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Bobby Athens, TX

They do no honor their policy. Their policy is to replace or repair. The fridge needed replacing and they gave us an extremely depreciated offer.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 11th, 2022

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Verified Customer

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BW Silver Spring, MD

Excellent and timely service in the 2 homes I own

4 years ago

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Jose Oviedo Falls Church, VA

Good customer service, technician are honest

4 years ago

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Greg Buchanan Temple, TX

5 calls, nothing ever fixed. Best scenario received a gift card to replace a dish washer. $400 shy of any I could by at the store.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 11th, 2022

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Verified Customer

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Martin Schertzer

Great customer service, fast appointments.

4 years ago Edited January 10, 2024

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Stanley Strouch Lake Worth, FL

The coverage is great and the service they provide is super

4 years ago

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Thomas Doe Schenectady, NY

They don't treat the contractors well and as a result good contractors don't work with them

4 years ago

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Donald Thompson Surprise, AZ

Because I have been trying to resolve a claim for 3 months and now I'm not able to talk to anyone . The only response I get is I will be contacted.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 11th, 2022

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Verified Customer

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Edward Guerra Pflugerville, TX

Good response to inquiry but had to make second repair request due to repair not fixing issue

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Verified Customer

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gary klein Rockville, MD

Our one call was answered quickly and the problem resolved quickly.

4 years ago

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John Ragland Crowley, TX

Excellent response time and courteous technicians.

4 years ago

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Amanda Horne Southfield, MI

Your service people don't show up or give wrong diagnostic and reschedule 3 times

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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ALMETA JOHNSON Columbia, SC

It's been a month and I'm still waiting on Plummber to come back and complete the job to replace faucet

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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COL John Friedlander Punta Gorda, FL

Executed all that they promised contractually

4 years ago

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Alinda Doughty Jacksonville, FL

Excellent and prompt reply service...............

4 years ago

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Charles King Palm Bay, FL

Only service I had done was done promptly, but a bit too costly.

4 years ago

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Dora Mills Carthage, MS

They keep tabs on my claims until they are completed.

4 years ago

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Homeshia Jackson Olive Branch, MS

No one has followed up with me after my last service call which is still not finished.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 3rd, 2022

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Nancy Webb Port Charlotte, FL

Whenever I have a claim they come through

4 years ago

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Jeff Campbell Tyler, TX

Still waiting on a part to execute the repair and it's been 4 weeks so far.

4 years ago

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Jim Davis

Not responsive and terrible when working with your own contractor

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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Paul Whitten Mesquite, TX

First repairman missed appointment and never even called me to explain why they never showed up.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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Sherepta McLeod Meridian, ID

They handled my claim quickly and successfully

4 years ago

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Sue Millikan Fayetteville, OH

Response was very fast and service was completed quickly

4 years ago

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Kameela Borders Aurora, IL

Excellent company so far they work very quickly

4 years ago

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Klaus G Hoeche Charlotte, NC

Because Contractors are unprofessional and Choice phone service does not want to fix problems with contractors.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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shari weber New Orleans, LA

Efficient caring staff and quick response time and repairs

4 years ago

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Carol Croston Canton, OH

They got my heat working so awesome no more cold nights

4 years ago

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Donna Osborne

Accessible, reliable and great communication in problem resolution.

4 years ago Edited January 10, 2024

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Ghazi Elhage Katy, TX

Fast in responding to any repair request

4 years ago

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Wayne Berg Mesa, AZ

Excellent service and good vendor for our a/ c

4 years ago

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Donald Lawrinait Brooksville, FL

Dishwasher - 1st Repair 47 days - 2nd Repair 21 Days - 3rd Repair 2nd day no scheduled repair yet

4 years ago

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Verified Customer

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I Josephine Rudolph Melbourne, FL

Because I have a stove that needed replacing. And Choice Home Warranty refused to replace it with an equivalent functionality still per the policy

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

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Verified Customer

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James Goset Las Vegas, NV

Had to dispute their denial of my claim. Took forever get get it resolved.

4 years ago

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Robert Sachs Fort Mill, SC

Choice uses a poor method of assigning repair companies. Will explain on request.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Verified Customer

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Tonya D. Harris-Greene Clinton, MD

Service is great, everything is done in a timely manner.

4 years ago

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Joseph B Amato Wauconda, IL

Friendly customer service, response time is quick, reliable

4 years ago

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Robert J Miley Phoenix, AZ

1st time. Service was quick, friendly, and professional.

4 years ago

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Harold spooner Raleigh, NC

Most claims take 2-3 days to get fixed. When you don't have heat and it's in the twenties that's to long

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Verified Customer

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GIOVANNI LEONE Revere, MA

my claim was handled without any issues.

4 years ago

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Lawrence Lucas Merritt Island, FL

Quick response. Good technician provided.

4 years ago

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Verified Customer

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Henry F

Service technician knowledgeable and neat.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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Dorothy Schlittler Barnhart, MO

Always rasing the amount I have to pay and then the amount the person that comes to fix it charges.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Verified Customer

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Dwayne Decatur, GA

Yes was good nice very helpful very good person easy to talk too

4 years ago

Choice Home Warranty Reviews