Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Janet Carney

Very prompt and courteous! Sears did a great job! We did not have to wait that long for it to be fixed!

3 years ago

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Clinton Ford Fayetteville, NC

Yes, I am trying to cancel my contract I signed up for on 18 Jan. Funny, I get the run around and talked to 6 personnel and got put on hold, for ever. I sent a few emails, but have no idea if My contract has been cancelled. Guess Ill have to go to the bank and make sure you all dont pull another payment. So customer service gets a Minus 5.

3 years ago

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Martha Plummer Atlanta, GA

I like the fact that they get back to you in a timely fashion and send one right away to service you.

3 years ago Edited January 10, 2024

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Chris Crooke Columbus, OH

The service to request a technician was slow. Choice decided to “replace” the range. The case worker was rude and not helpful. Do Not use this company. They offered us $330 in Lowes gift cards for a new oven ($2100.00 new). After we called them, they upped it to $595.00. - still Lowes gift card. No a replacement by our standards.

3 years ago

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BEVERLY

Have not received back info on current claim but on the only other concern was taken care of in a timely matter.

3 years ago Edited July 8, 2024

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Frankie Wiggins Decatur, TX

The fast response of having a technician accepted the claim. Choice warranty uses quality contractors.

3 years ago

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Dan Oliver Oklahoma City, OK

After getting an update to my claim that I approved no other correspondence from the agent that was handling my claim. The best information I got was that a Lowe’s e-card would be sent within 30 days

3 years ago

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Annabyrd Jones Atlanta, GA

Technical was prompt, and professional. Wore foot covering to protect customers carpeting. Stayed focus on job.

3 years ago

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Bill Gohlke Fresno, CA

Likes: quick responses. Dislikes: to many repairs and waiting fot tech to decide replacement vs. Choice warranty deciding review cost to each party

3 years ago

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James Philadelphia, PA

This company was not able to provide service in my area. When you choose to find someone yourself it is next to impossible to get reimbursed. They knowingly take your money and do not honor their agreement. I am highly disappointed in their service and would never recommend them to anyone.

3 years ago

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Wanda Lakeland, FL

I love CHW. They are affordable, quick to meet my needs and reliable. They always send expert technicians.

3 years ago

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Mike Kingsport, TN

Excellent reaction to the issue. Extremely good and fast service. The replacement garbage disposal was much smaller than the original one.

3 years ago

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Sara Saint Albans, VT

I called on Monday about my refrigerator and a repair person called to be out in just a couple of days.

3 years ago

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Mel Sugar Land, TX

I dislike the time it takes to get repair person on site and I also dislike the four to eight hour that they ask for and the repair person often misses the window.

3 years ago

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Esther Cohen-Eskin Wayne, PA

All good. Would have loved to have actually covered the dryer. But my associate was very helpful and pleasant.

3 years ago

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Delphine Columbus, OH

Basing this review on this one and only time I have used this service, I am completely satisfied with CHW and Lynch Appliance service.

3 years ago

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Ronald Fort Lauderdale, FL

They raise my prices and never told me and majority of things are not covet. It seems that they want your service call money more than anything they don’t explain whats covered or what’s not when you make an appointment then they deny your claims.

3 years ago Edited January 10, 2024

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Tori Gillespie TX

Brian, was very knowledgeable, polite & professional. He was on time and assisted us with all of our needs.

3 years ago

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Kathen Peden Aurora, CO

Like: They answer right away Dislike: It usually take a technician up to a week to respond They do not replace items they pay toward a small amount of money toward the purchase.

3 years ago

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Fred Solomon Prescott, AZ

Yavapai's D was personable, on time and went right to work. His cost appears to me to have been fair.

3 years ago

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Glenn Alford Cincinnati, OH

It has over thirty days now since I reported my Advantum GE Microwave not working. I’ve been notified that parts are not available for repair. What’s your response that I’ve not been notified on my replacement, please advise me as to a solution.

3 years ago

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Patricia Dudis Laingsburg, MI

The work is done fast and done right the first time. Service man are knowledgeable and answers all questions

3 years ago Edited January 10, 2024

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Darryl Miami, FL

chw is a low ball outfit...when they say they will give you Money for a warranty THEY say U have to wait 30 day and then THEY won't pay U.. today is 12 days past the 30 days

3 years ago

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Jojo Philip Frisco, TX

iT WAS EASY TO SUBMIT CLAIM, RECEIVED RESPONSE WITHIN 24 HOURS PROMISED, TECHNICIAN WAS WELL KNOWLEDGEABLE.

3 years ago

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Bill B Larchmont, NY

Some of the plumbers they send are not knowledgeable for the problem. Recently, the one they sent told me what I knew. The faucet was broken. Order a new faucet. To repair it would take too long. Where is my $60?

3 years ago Edited January 18, 2023

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Michele Chen Stuart, FL

The service team is very responsive, but their repair contractors were not always responsive and capable of solving problems.

3 years ago

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E HoSAM

The contractor, Claudio, whom they sent did an excellent job, as well as he was very flexible with me and my schedule

3 years ago

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Julia

Excellent company. My claims have always been handled quickly and repairs were completed in a timely manner. Highly recommend!!

3 years ago Edited March 20, 2024

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Mssherid Detroit, MI

Hot water tank broke and it ended up costing me a lot more money took 2 months to get repaired which led to a big water bill. I have no water in my bathroom sink and CHW refuses to fix

3 years ago

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Nancy Baurichter AZ

Kayleigh was terrific-I hope all her positive representations of Choice Home Warranty prove accurate

3 years ago

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Lowry Seva Calgary, AB

There’s a part called a mullion rail which has electrical connection, this part should be included in the repair as it’s very warm to the touch. The tech advised but it was denied.

3 years ago

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Shirley Brown McDonough, GA

Technician was cordial and very nice. Appreciated he contacted me ahead of time to let me know he was en route.

3 years ago

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Steve Smith Fishers, IN

Services are NOT scheduled in a timely manner, especially when the claim needs IMMEDIATE attention! Plumbing issues are usually requiring a sense of urgency.

3 years ago

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Angela Sacramento, CA

The plumber was professional and courteous. I was disappointed that Choice could not cover the $5000 cost for cleaning the sewer line.

3 years ago

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Debra Smalls Tampa, FL

Service from Choice Warranty rep and the Service Company was excellent….done in a very timely manner!

3 years ago

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Neera St Louis, MO

I have waited 3 weeks for news of parts off my refrigerator that were ordered on Dec 17th. I do not have the parts more have I heard back from Sears home repairs or Choice warranty about the status of the repair. I have been without a refrigerator for all this time. This is unconscionable!!!

3 years ago

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Ethel San Antonio, TX

Knowledge of Technician. However, I don't like the refusal to replace a washer that's nearly 20 years old!

3 years ago

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John St Louis, MO

I have been battling for many months to get Choice to find someone to fix my septic system. I had to pay extra for that protection, and to date there have been no repairs, nor offer of compensation. I could not be more dissatisfied with this part of my benefit.

3 years ago

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Stacey Strickland Kings Mountain, NC

5 stars for the technicians but 1 star for choices bc they will deny you and says it's an add on when I built the home and it's a requirement for the builder and city. Expansion tank panel board for your heating/AC and other worker. I'm over them will be looking for another warrant.

3 years ago

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Joseph Vuchak Philadelphia, PA

The quick respond to my problem and the importance of the furnace not working getting it repaired fast

3 years ago Edited January 10, 2024

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Mary Nall Quincy, FL

It took some time for a contractor to be assigned. But once one was, I was extremely happy with the service provided by Bring The Cool.

3 years ago

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Paula New Haven, CT

Horrible. Still waiting for a check to pay for our replacement appliance. The check does not cover the replacement. We will have to use a broken appliance and use our money to help replace the appliance

3 years ago

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Kim Greenwood, IN

They found a way to not pay for the repairs. They said the heat exchanger was bad. It has a prorated 99 year warranty. To replace it it would cost more than a new furnace since it is prorated. It took 5 days to get a technician to come out. I had to pay another company verify since the one Choice said it was his best guess on what was wrong.

3 years ago

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Eric Cleveland, OH

The company takes $ from your account monthly, but when you have a claim, it is hard to get in touch with them. They are supposed to send people to your home to repair the items. I ended up having to call call the repair man and pay for it out of my own pocket. It's been more than 30 days now and I'm still waiting for my reimbursement from them.

3 years ago

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Mark H Grand Island, NY

My initial contact with the company was good I have not had to use the product yet but phone service was very good

3 years ago

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Kendra Bosque Milwaukee, WI

This would be a much better service if it didn't try to cheat it's customers. High monthly premiums high call pays and constant denials of claims or the cheapest fix. It's no wonder it takes over a month to get things fixed.

3 years ago

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Sherry Cannon Conyers, GA

Showed up exactly as said,work was all done in a timely matter and explained what he done.problem was a success.

3 years ago

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Thomas Love Madison, TN

Liked prompt attention and pre call. Fast repair and waiting for me on phone from hospital. Excellent repair job.

3 years ago

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James Nowland Ocean View, DE

When speaking to the customer representative he was easy to understand and he laid out several payment options.

3 years ago

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Christina Rose Cincinnati, OH

Tech was very nice and informational, he consulted with us as to what to d and the problem was resolved.

3 years ago

Choice Home Warranty Reviews