Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Verified Customer

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Mika J Vondra Arlington Heights, IL

I have to wait till End of may to get my check to purchase my oven. I can't cook for Easter dinner!!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the check has been received and cashed.

Kind Regards,
CHW Team

May. 4th, 2022

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Verified Customer

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Joseph

I always have a god experience with them. I had a water leak and they took care of me.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 4th, 2022

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Verified Customer

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Pecola Brown

What was broken was fixed in a short time frame

3 years ago

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Valerie Jordan

Choice confirmed my request and sent a Tech right away

3 years ago

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Gloria Peete

Technician was accurate and did a good job.

3 years ago

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Fred Young

Trouble getting repairs, poor customer service and horrible grievance process when repairs are denied.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Janice Lane

Refused to allow payment for repairs to a fully covered repair.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 3rd, 2022

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Verified Customer

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Bill Scales

The company chosen to complete work request is not very dependable

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 3rd, 2022

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Verified Customer

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Shelia

Customer support is quick on the claim information and responding.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your positive feedback to the Director of Customer Relations.

Apr. 13th, 2022

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Verified Customer

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Andrew Campbell

Good product but poor selection of service providers

3 years ago

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Lyssa Ryan

Sometimes it's great sometimes the contractors are not

3 years ago

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David Sandee

Have filed two claims and the experience has been great

3 years ago

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Kina Watkins

They have lying contractors that don't do the work they claim to do. The company gave me a hassle about a $100 repair.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Verified Customer

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joyce ray

been waiting since feb for repairs to be done repairmans mailbox always full never calls back

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Verified Customer

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Brice

Service vendors provider over book, clients at their service provider mercy.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Verified Customer

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Robert McKay

Spent about 45 weeks I'm still waiting on parts for my stove

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Verified Customer

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Linda Oswalt Garden City, MI

I have used them twice. Both times it has taken over a month to get the item repaired

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Verified Customer

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Michael Pulley Morehead City, NC

Takes too long to get help to home after claim submitted

3 years ago

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Gail bouie Fort Lauderdale, FL

Sometimes torn around time for service is slow

3 years ago

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Barbara Ann Goolsby Winter Springs, FL

They made two quick repairs at my house recently

3 years ago

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Cynthia Henderson, NV

They took care of the issue in a timely manner

3 years ago

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Raymond Rivera Morton Grove, IL

Problem with my garage door springs had ruptured the very next day springs were replaced fast excellent service

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

Mar. 30th, 2022

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Verified Customer

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Arrmond Florissant, MO

I will never recommend them. Customer service was poor. They didn't come when I needed my furnace fixed in the winter.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 30th, 2022

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Verified Customer

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Christopher Derrico Neptune, NJ

It's not as seamless as they sell it took 2 weeks to get a leak fixed

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Shane Davis Wichita, KS

I thought only service was required not additional out of pocket expenses

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 24th, 2022

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Verified Customer

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Gretchen Simpson Marietta, GA

$200 will not buy a dishwasher. Oven glass broken and CHW refuses to deal withit.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Verified Customer

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Dawn Martin Callahan, FL

A technician came to my home and put in a claim for normal wear and tear repair and it was denied

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Verified Customer

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Carol Frabbiele Huntsville, TX

Heating still not working correctly dishwasher still not fixed nor is the ice maker

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Mar. 23rd, 2022

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Verified Customer

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Salvatore And Janet Wantagh, NY

One time I called for service and a week and a half later the plumbing company came over.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 22nd, 2022

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Verified Customer

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Gary nodorft Richardson, TX

door repar and no one showed up.I spoke with the contractor on the following day

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 22nd, 2022

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Verified Customer

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Linda Nalepa Wyckoff, NJ

Didn't cover shower repair or kitchen faucet replacement but I had to pay $85 before I knew wasn't covered

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Verified Customer

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David Baeder Birmingham, AL

Terrible foreign customer service. They do not cover the complete cost to replace equipment that cannot be repaired.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 15th, 2022

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Verified Customer

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Muhammad Al-Lamadani Mililani, HI

selection of technical support company is worse I have ever seen ( Sears).

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Verified Customer

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j HARVEY Chesapeake, VA

Did not cover full cost of repair. Customer service not helpful.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 3rd, 2022

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Verified Customer

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James Childs Bossier City, LA

They have been very prompt on helping in time of need

3 years ago

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Verified Customer

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Monica Thomas Hill Bowie, MD

Have had them for many years and in recent years a lot is denied and quality of techs not good.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 4th, 2022

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Verified Customer

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John Schmid Linden, TX

Fast response, knowledgeable repairmen, complete repairs

3 years ago

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Lindsay Dycus Atlanta, GA

Difficult to work with and don't cover parts of a repair that should be covered

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 24th, 2022

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Verified Customer

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Robert CARCELLI I Struthers, OH

Company is honest and trustworthy and does what they say

3 years ago

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Carol Ann Hettel High Point, NC

Claims are quickly done. Companies are very reliable

3 years ago

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tammy sue boyd Charleston, WV

Svc got here fast but been over 3 eks and hes not brought my part hed ordered for my washer.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 24th, 2022

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Verified Customer

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Ralph Gladewater, TX

Worst home warranty I have ever had. CHW does not back up the policy and does anything they can to get out of helping.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 24th, 2022

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Verified Customer

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Marve stockert

Process was good. Installation could have been better

3 years ago

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Yvette Harvey, LA

Ac/heating guy they hired was very efficient..

3 years ago

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Shelley Bennett El Paso, TX

One horrible experience and one great experience

3 years ago

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Verified Customer

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Susan Bernstein Mann Potomac, MD

Technicians are good and get the job done.

3 years ago

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Verified Customer

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Bill Vowles Yuma, AZ

Communication sucks and getting a good service person is hit and miss

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

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Verified Customer

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Gary Kitto Lees Summit, MO

Poor customer interaction...phone staff never understand the problem when reporting a claim!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

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Verified Customer

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Andrea San Antonio, TX

They turn down too many issues AFTER the customer pays the co-pay.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 17th, 2022

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Verified Customer

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Imran New City, NY

Whenever we called they come out to do the repairs we need.

3 years ago

Choice Home Warranty Reviews