Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Gary Oppenheim Lake Worth, FL

CHW does initially respond quickly to claim requests. Sometimes there is a delay in getting a technician to my home.

5 years ago Edited September 14, 2021

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Jessica Guglielmo Virginia Beach, VA

I am very pleased with my new plan. It is affordable and I was able to lock in my rate for years to come.

5 years ago

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Spring Allen Blue Springs, MO

Too much hassle to get them to replace a appliance that has been worked on over a half a dozen times that needs replaced. And all the "hidden" reasons of not covering something is ridiculous. Why even have it if you have to replace an appliance with no help from CHW to pay for it. I have replaced 3 items now with no help from the warrenty.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 14th, 2020

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Tim H Clermont, FL

Waste of money, they will do anything to avoid helping out a failed system that when purchasing the coverage the rep said anytime a system fails it will be fixed or replaced unless it was caused by lack of maintenance. A electrical surge and burnt wires is not lack of maintenance and disqualified any coverage is BS.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 13th, 2020

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mary New Braunfels, TX

I have always had very good technicians, and I like the low copay, but Choice warranty has too many exclusions. More that most warranty companies.

5 years ago

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Jannie Ocala, FL

It was a great experience talking to the lady very nice had a lot of patience she is very good at what she does

5 years ago

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Christopher Lane

I have been very displeased with the level of service. I have issues finding companies willing to work with Choice on my two rental properties in Beaumont and I have had a refrigerator in my home repaired 4 time with the same problem and Choice refuses to replace the refrigerator.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 8th, 2020

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Melissa Dills Griffith, IN

I thought Choice Home Warranty was a good investment. Now they are attempting to deny a claim for something that is not even the issue. Not only did they replace this same appliance only a year ago now they refuse to fix it.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 8th, 2020

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Ernest Rabalais Foley, AL

I experienced a problem that I was not sure was going to be covered by my policy. The resolution team was very helpful in resolving my issue.

5 years ago

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Kelly Machesney Park, IL

Anthony did a great job answering all of my questions and tailored the product to my needs. Thank you Anthony!!

5 years ago

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Tony Garner Norcross, GA

So far so good My furnance hasn't been repaired yet when that is done I will be dlad to give a much more through review

5 years ago

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Linzy Murphy Cordova, TN

They are excellent customer service response time how they handle claims everything ten star just excellent

5 years ago

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rosemary doyle Fort Myers, FL

There is nothing "choice" about this warranty. The company sent to fix the A/C problem caused additional problems. I had to hire another company to complete necessary repairs to get A/C working again. Of course, at additional expense to me. The only response from "choice" was to deny my claim. Don't do business with "choice".

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 7th, 2020

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David hill Houston, TX

Tech arrived early and was done in 30 minutes. The whole experience was perfect from start to finish!

5 years ago

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Janet Hannah Apex, NC

Easy access in placing a claim online. Quick response in scheduling an appointment for a technician.

5 years ago

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K Arlington, TX

Over it was very easy. Really nice receptionist. But I had a hard time hearing her due to phone quality on y’all’s side

5 years ago

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Budd MacAfee Leland, NC

My claim was processed quickly and effectively. The tech company called me shortly after my claim was placed on line.

5 years ago

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Dionne Walker Hampton, GA

I've had other warranty companies and their prices continued to go up. So I've been a member for over 10yrs saved me thousands

5 years ago

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GRD Murrells Inlet, SC

Always get the job done at the agreed upon copay. So far, every service person has been professional.

5 years ago

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Jcomecano McAllen, TX

First time used, response in an hour, and technicians very profesional, get fixed my AC in 20 minutes.

5 years ago

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Ebony Henderson, NV

Choice home warranty is a scam. They send someone out to collect your $75, They don't check anything ,they tell you they need to get approval from choice home warranty. Then choice home warranty denies your claim! Choose a better company buyer beware!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Jun. 30th, 2020

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Angela Zion, IL

Stay away. They take your money and determine what they want. Never came out to inspect but said I had a pre existing condition because my appliance was old. The technician even told them it was leaking so it had to be working but they have the right to deny and they will. Beware!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Jun. 30th, 2020

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kerr2123 Saint Paul, MN

Set-up and information was easy and understandable. The guy was nice went over everything and gave many options.

5 years ago

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Jan Friedheim Dallas, TX

The people on the phone are courteous, kind, and helpful. Fast and efficient is how this company works.

5 years ago

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M. McGee Decatur, GA

The representative Amy was very nice very personable and very professional. I am hoping that our relationship works out with home choice.

5 years ago

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Mike Perry Downers Grove, IL

Choice Home Warranty is always quick to respond the technicians they send are knowledgeable and get the job done.

5 years ago

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jrunner56 Fuquay-Varina, NC

The repair was fixed very quickly. They showed up when promised. I really liked that about the company.

5 years ago Edited February 15, 2024

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Nancy Unis Albuquerque, NM

The initial service call was OK. You rejecting the additional work was not. It seems that you don't cover more than you do. When my year for coverage is up, I will probably be cancelling.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 29th, 2020

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jessie hopkins ,

I been had them for a year and a half file 2 claims with them their service suck it took a month to some to come out check and they still didn't fix it and I had a claim for a electric problem since may 8 and no one has came to check the problem as of june 25 there service stinks .

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2020

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Becky Remmick Le Mars, IA

The price was good and Elliot on the phone was courteous. I like the plan for all of my appliances and other things added.

5 years ago

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kyle wolff High Ridge, MO

They dont replace light fixtures apparently! They are a part of my home..Whats the point of having a warraty? Please read their fine print as i only took their word that they read all that they dont cover. So disappointed. Will be canceling unless they make this right

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 26th, 2020

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Jason Orlando, FL

My experience was awesome and straight to the point. Amy was Great explained The policy from A-to-Z.

5 years ago

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getnet my baby like this tsegaye Garland, TX

Fast response to my claims and all my claims are well done. And I recommend Choice Home Waranty to everyone.

5 years ago

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Doris Baldwin Hampton, VA

Choice home warranty is a very helpful in meeting the customer needs they are very professional and kind.

5 years ago

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Gary Fleischman Philadelphia, PA

Jesse L called me and offered a great deal for my warranty and is covering more things than AHS for less money.

5 years ago

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Dave Rupnow Birmingham, AL

I was sold a policy that indicated that if a covered part/appliance could not be repaired it would be replaced. I have had 2 claims and neither one of them covered the cost needed to replace the parts. You guys are running a scam at worst and bad business at best. I certainly would not recommend your coverage to anyone else.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 23rd, 2020

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John L Cumming, GA

I have had a very bad experience so far. CHW is covering less than 25% of the total repair cost. They have been impossible to get a hold of. I have contacted my claim manager too many times to count and never received a reply. It has been 13 days now and still no AC. So disappointed.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 23rd, 2020

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charles cox Waynesville, NC

Excellent value for the number of items covered in the plan. The senior and military discounts were also appreciated and sweeten the deal.

5 years ago

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Isaac darko Mason, OH

The part for the appliance that I need fixed was supposed to take one week to arrive, but has been two weeks and it is still not here. I contacted church warranty by phone and by messaging online but still no one has gotten back to me.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 23rd, 2020

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Harry ALLEN Williams Zionsville, IN

Company can care less about those who have the warranty. Puts great tv commercials on. Now using George Foreman who has no idea what is going on. He is getting paid and I can't even get a dishwasher after 4 months of NOT talking to a live person who handles the claim. Or should I say is suppose to handle one.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 23rd, 2020

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fred32 Oscoda, MI

in one part of warranty filter are covered but cracks are not covered in another part so after about three years I will not be renewing my plan. also I had a problem I had with a toilet repair where I got charged a total of $370 and your company paid an additional charge of about 125. This was just to replace a toilet.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2020

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Cheryl Yarossi Lowell, MA

I pay a lot of money for this insurance and nothing is ever covered. Every claim I ever put in came out of my own pocket plus I had to pay the 45.00 fee for whomever came out. My sister has American Home Shield is swears by it.That was the only reason I bought this. Would like to cancel and get back what ever funds are returnable.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 23rd, 2020

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Chikwelu Umeh San Antonio, TX

I called for my broken air-conditioner and it's fixed same day. Thanks for your responsiveness to my plight.

5 years ago

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Betty Ferreira Montgomery, TX

I received an email saying that I needed to call customer service for my claim but I couldn't get in touch with them as no one answers the phone.

5 years ago

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Bharti Ghai Westwood, NJ

The worst company ever! Bad customer service, worse managerial staff. They don't answer phone calls, no returns, technicians are assigned numerous times to a claim before they show up. After all this, most of the time Technicians don't even show up.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Chris Montgomery, AL

This company is a scam. Please do not use this company. Paying into Choice every month is a waste of company. When you need them to replace an appliance they will deny your claim, and state it is an act of God. Please find another home warranty or save your money for repairs. They have lawsuits pending for misleading customers.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 23rd, 2020

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Aurelia Dawkins Chicago, IL

I was upset about the first technician that was assigned to me. He was a no call no show and when I called to complain I was told to wait til the end of business day and to call back I the morning.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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adrian aldaz Mesa, AZ

Francis was great. He listened and made sure I got what I wanted. Feels great having a blanket of security

5 years ago

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Frederic Watk Raleigh, NC

Neither of my last two repair requests have been covered by my total plan. First an A/C drain blockage was not covered. Most recently an under counter light replacement was not covered. Dispute the fact that parts are no longer available in the market place. The technicians who came were competent.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 17th, 2020

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KIM GUARINO Port Saint Lucie, FL

Responsive,great website, helpful knowledgeable technicians. Prompt with appts, fair pricing. Amazing!

5 years ago

Choice Home Warranty Reviews