Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Barney Tomlinson Tampa, FL

So far so good…used a few times but has been great thus far

3 years ago

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Char Nic McDonough, GA

Claims are processed quickly. Only the technicians caused delays.

3 years ago Edited January 10, 2024

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Frank Cimbolo Stanardsville, VA

Rep was very knowledgeable and gave a detailed explanation of the problem

3 years ago

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james brewer Cumming, GA

Response to request for service is good. Technician response and appointment is not good.

3 years ago

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ANGIE Swedesboro, NJ

Filing the claim was easy. The response time was phenomenal

3 years ago

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Hanumanth Nelavelli Buffalo Grove, IL

The technician was assigned within 24 hours after the claim was submitted.

3 years ago

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Jill Bristow Acworth, GA

Claim was denied for no reason. I'm appealing the decision but in the meantime I'm out $465. Not worth the money. Will definitely not renew when the warranty expires.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2021

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Pablo Gomez Pearland, TX

I think they are very professional and very reliable company.

3 years ago

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Kellie Shelton Indianapolis, IN

I like I can log an issue and they send out a tech within 24 to 48 hours

3 years ago

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ANDREW PROCTOR Oakland, TN

Took too long to get someone to look at the unit. Had to be rescheduled because it was scheduled on a Saturday.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2021

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beverly payton Jackson, OH

They are very prompt in sending someone. Repair people very nice.

3 years ago

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Kent Crickard San Antonio, TX

The Technician worked tirelessly to repair my refrigerator. I am very pleased!

3 years ago Edited January 10, 2024

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Axs 30 Plano, TX

Excellent service top-notch customer service would highly recommend

3 years ago Edited September 14, 2021

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Jon Peterson Peoria, AZ

Just horrible, I have filed three claims in nine years, first two were improperly denied and I just got offered $357 to replace my $1400 GE Profile Dishwasher

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2021

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Nicole Macarchuk Danville, CA

Customer service and offering was good, upswell on plan was a little annoying

3 years ago

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Bob Bernacki Murrells Inlet, SC

good experience with Bruce, he explained everything and gave me a discount

3 years ago

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Joyce Wohn Trussville, AL

Just call and within a day or two, and a service person is here.

3 years ago

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CJ Beautiful

Too long of a wait everytime I call. Plus the monthly fee and service has increased dramatically

3 years ago

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Charlie Robinson New Orleans, LA

Choice Home Warranty have been fair and customer service is great.

3 years ago

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Andy Tsang Irvine, CA

The technician could come 1 day earlier than scheduled appointment. Thank you

3 years ago

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Bobby Helms Houston, TX

The process was easy and I appreciated the knowledgeable contractor you sent.

3 years ago

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Terry Sievert Maumee, OH

So far they have repaired or replaced as the ad says. I have no complaints, its all good.

3 years ago

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George Miller

The toll free number, I put in a claim last night about my AC living in Las Vegas and have not heard from a technician yet. Not good.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 24th, 2021

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Joey Meza Las Vegas, NV

Awesome everything we had to make a claim on has been met with great service and replacement.

3 years ago

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Lorita Massey Charlotte, NC

Very pleased with the service and timely response to my warranty needs.

3 years ago

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Linda Thomas Lafayette, LA

Repairman was sharp and courteous. Good experience, overall.

3 years ago

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Matt McLean Lexington, NC

Choice Home Warranty does not cover what they say they will cover in their contact. They are just taking your money and not paying for repairs due to a technicality.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

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D A Fort Worth, TX

Horrible. I tried to call the company to ask a few questions. They claim to be open 24hrs, but they aren't. They don't even list customer service times!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Irene DuBree Pottstown, PA

Called on Saturday. Serviced on Monday. Happy with everything.

3 years ago

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ron kostel Houston, TX

in reality they gave me $191.00 for a new $400.00 , minus $85 service call. so I get really $100 in real money

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 16th, 2021

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seanth57 Columbus, GA

Quickly received an appointment to have my appliances repaired

3 years ago

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Steve Hamilton Chicago, IL

They are one of the best! On time and very professional. A1 service

3 years ago

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adrienne Brooks Denham Springs, LA

So far so good!!! Agreed to fix my AC. A technician was sent immediately.

3 years ago

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Rick K. Glendale, AZ

They replaced the disposal and they were very professional too.

3 years ago

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Bodybuilding And Binge Eating Charlotte, NC

Multiple times the company they’ve hired has set a window for me and either come hours before, after or not shown up. I will never recommend CHW to anyone

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 14th, 2021

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Darlene Davenport Lititz, PA

I called with my problem and someone got back to me in about an hour.

3 years ago

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Roseann Goodale Jacksonville, FL

Service was good, tech was great.. finished the job in a timely manner

3 years ago

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Suhail Kausar Centreville, VA

Call was handled professionally and we got a quick response to all our needs.

3 years ago

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Jerry Smith Fort Wayne, IN

Really rough beginning with customer service trying to make a claim hope it get better

3 years ago

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Marlene Bowens Frisco, TX

Dependable. Service in timely manner. Able to resolve issues

3 years ago

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Don Olsen Olathe, KS

You guys are scam artist. Can’t wait to talk to someone about my claim that was denied due to normal wear and tear. Which was even said by the repair guy you sent.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 1st, 2021

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Edward Voyzey Monroe, NC

The amount issued by the warranty company does not even pay half the price for the dishwasher to be equal in sound and features

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 1st, 2021

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Bobby Lewis Phoenix, AZ

The help center operator was very helpful to in getting my claim file.

3 years ago

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Liquid_Robot TE Florence, SC

Great experience and appreciate the rep answers to my questions.

3 years ago

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Ali Amin Powell, OH

Very good customer service from CHS but you have problems with your local provider.

3 years ago

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R Garland, TX

Prompt response & dispatching of technicians to fix my air conditioner.

3 years ago

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Mary Greenwood Anniston, AL

We have had two claims and completely satisfied with great quality service.

3 years ago

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Lynn D Tarone Rio Rancho, NM

Your people speak English and I don't have to speak to a recording.

3 years ago

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CANDY SPENCER Omaha, NE

they were prompt about getting the order and maintenance man here

3 years ago

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Sam Sanchez Rio Rancho, NM

They are quick to get the needed repairs scheduled within my calendar

3 years ago

Choice Home Warranty Reviews