Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Gregg Miller Round Rock, TX

That was a generous rating as the repair took almost 2 months to be completed.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Salome Woodward Bend, OR

They are not helpful. They send their tech over and then do not abide what he says. They refuse to compensate me.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tammy Phoenix, AZ

I have waited almost 3 weeks to have my appliance repaired or replaced. Absolutely no one will help in anyway

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Laura Mesa, AZ

I've been waiting a month and a half to get results on a broken washer and dryer

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

William Tucker Arlington, TX

I was charged service fee twice and have not been able to get a refund or a straight answer back from the company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

kelly Lavon Gaddist Summerville, SC

I've been having issues with them with keeping their appointments.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Sharron Fountain Hills, AZ

Would prefer to speak to a live person when making a claim.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

RAJEEV KUMAR Alpharetta, GA

Very frustrating and disappointing , My appliances are not working and they are not paying enough to fix these

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Holly Heffron West Jordan, UT

I have been waiting for almost a week for them to approve my claim to fix my a/c‚it'll in 90+ weather.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Madison Arlington, TX

My toilet broke upstairs and they didn't cover it or replace it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 14th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Charlene Kullback Bella Vista, AR

took over a month to get information on my fridge. paid the $60 and never heard from the company

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Lily Rosario Falls Church, VA

Techs have been in my house and my fridge still not working like it should.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Carolyn Russ Murrells Inlet, SC

I cannot get my gift cards for Lowe's and I have already purchased my microwave. This has been going on since March.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Cherlyn Cantonment, FL

Still haven't heard from the dishwasher fix it guy

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

William clancy Pompano Beach, FL

Couldnt get my air fixed for day. Had to get another company to fix ou of my pocket

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

HillaryParker Carter Lake, IA

Too long on hold; too long to get service; no follow-up when appointments get cancelled by service provider

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director. We regret losing you as a customer.

May. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jones Dallas, TX

Horrible call for service for my refrigerator two technician show up different times but my refrigerator not working

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

May. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Joy Turner Colleyville, TX

Horrible. Did. It honor a claim and denied the replacement for a discontinued part. Costed me over $4000!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Gayle Mahoney And San Antonio, TX

I've had to use my warranty several times with my pool which I paid extra for and I'm not happy.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Russell

Very good. I've used it once and they said that I reached my limit for that year.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Pat Colorado Springs, CO

The quality is okay. Sometimes I get good service, sometimes I don't.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Tami And Rick New Port Richey, FL

When we contacted customer support, we stayed on hold for quite some time.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Margo Lexington, KY

Customer service always gets back to me in a timely manner.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Beth Nacarato Miramar Beach, FL

I have had only one good experience with Choice Warranty. This pertains to the technicians that they send out.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Dawn Messina Sebastian, FL

Sometimes there is no contractor available

4 years ago

check_circle

Verified Customer

star star star star star_border

David Barus Punta Gorda, FL

High copay. Mistakes in cost-fee share charges.

4 years ago

check_circle

Verified Customer

star star star star star_border

Robert Johnson Conyers, GA

I appreciate the fast service and professional

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Edward And Jamie Fort Mill, SC

They're easy to do business with. My toilet was making a weird noise so a plumber came out and fixed it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations. We hope you will take a moment to update your star-rating to reflect your positive experience.

Apr. 20th, 2021

check_circle

Verified Customer

star star star star star_border

Tameka Jonesboro, GA

When I called customer support they helped me immediately.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Crystal Lanham, MD

My claim was denied and it is a nightmare to use the warranty with Choice Home Warranty I don't like the company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 20th, 2021

check_circle

Verified Customer

star star star star star_border

Barbara Olathe, KS

Fairly good but had to wait a week for washer to get fixed

4 years ago

check_circle

Verified Customer

star star star star star_border

Linda Plano, TX

Always available- prompt at sending someone out!

4 years ago

check_circle

Verified Customer

star star star star star_border

Arthur Chumley

Difficult getting contractors in this area

4 years ago

check_circle

Verified Customer

star star star star star_border

Dona Feldhann

Took longer for a service person than expected

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

C. Riley Upper Marlboro, MD

They do not really cover what they claim they will and don’t hold techs accountable for non-performance.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Mar. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Keiya Huguley Atlanta, GA

Had a customer service and issue with a tech and Choice on 2 separate occasions

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

check_circle

Verified Customer

star star star star_border star_border

Louise Mount Pleasant, SC

Quick to come out to assess but slow to return and finish the job.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Jabari Henriques Greensboro, NC

Can file claim online and fast efficient response

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David Surprise, AZ

I have been overcharged for work and I have had technicians come out that didn't know what they were doing.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 17th, 2021

check_circle

Verified Customer

star star star star_border star_border

Tammy Saint Louis, MO

My freezer is not working and we are still waiting for it to be resolved.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Feb. 25th, 2021

check_circle

Verified Customer

star star star star_border star_border

Becky Branson Chase City, VA

I hate when you do a call back, the service tech doesn't get paid.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Richard Squires Phoenix, AZ

Quick response for our requests for repair service.

4 years ago

check_circle

Verified Customer

star star star star star_border

Thomas Baudo

Have only used the service one time ad it was 4.

4 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

0

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

0

5 years ago

check_circle

Verified Customer

star star star star star_border

Sandra Holland

The customer service response time hasn't always been good.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Christoper

There was a time I needed to use it and it was just too long for people to come out and fix the system.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Sherlynne Warner

Easy to get service. Follow up could be better

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

I think when you place a claim it takes to long for service person to come out

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Leonora Rodriguez

Choice Warranty responds well to claims.

5 years ago

Choice Home Warranty Reviews