Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Chris B Canal Winchester, OH

This company is terrible. If this warranty did not come with the house when we purchased we would not have ever chosen them to be our home warranty provider. Every person we talk to is unpleasant and the contractors used when making a claim are never available in a timely manner and are lower tier at best.

7 years ago

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Gayle Markey Dallas, TX

The sales person was very pushy, but informative. Informed him that I was driving, but kept going saying he could only offer these "great prices" on the first contact. Finally had to hang up on him. I'm sure you wont post this, but thought you should know. You lost a customer

7 years ago

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Stacey Piper Fairfield, OH

Called for claim...couldnt find me a technician within 24 hrs....finally got a technician scheduled to come out and they no showed. Kept delaying the service window time. Never fixed the issue. Should have went with a different home warranty company!!!

7 years ago

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Megan Plainfield, IL

Had choice home warranty for a year and WILL NOT be renewing with them. They covered almost nothing, and we ended up paying THOUSANDS of dollars on things they refused to cover. Then as the cherry on top, they have been hounding me to renew and will not take no as an answer. Have had to hang up on them and block them.

7 years ago

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E Nashville, TN

I have had a stove top problem for months now. It is still not resolved. My previous warranty company had the services company contact me to schedule appointments. The services company has been here 3 times and the problem is worse than when it began. My impression of why this is the case, is because Choice okays "piece-meal" repairs

7 years ago

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Joe Bostic Raleigh, NC

I placed a claim for a cracked toilet tank and they said they don't cover any cracks or leaks, nor do they cover broken facet. I have been with this company for two years and this is the treatment I have gotten.

7 years ago

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DONNA Carrollton, TX

I WAS VERY PUT OFF BY THE HIGH PRESSURE SALESMAN. I EVEN CALLED TO CANCEL MY WARRANTY BUT THEY WERE SO NICE AND GAVE ME AN EXTRA 2 FREE MONTHS SO I KEPT IT. I WILL LET YOU KNOW IF THE SERVICE CONTINUE'S TO BE GOOD

7 years ago

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Venessa Silver Spring, MD

I had an issue with a contractor, when I called CHW, they took care of the issue and I was very pleased.

7 years ago

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Jacqueline K Vollmar Greencastle, PA

Need indoor fuse panel box replaced, tech said rust and corrosion is why the breakers keep tripping. Choice denied claim. Due to lack of maintenance. Choice has replaced individual breaker in the past. No one can explain to me what lack of maintenance..

8 years ago

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Cat Huss Orange Park, FL

Absolutely pathetic. They do NOT cover like for like. Only builder's grade. They do not cover the electrical system. I have a switch that is only getting 12 volts. It is considered wire tracing and not covered to find the issue.

8 years ago

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Kristen

Anthony was very informative, knowledgable, and did not try to over sell. I called three companies and chose yours.

8 years ago

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Maria E. Gonzalez Estevez Conifer, CO

Buyer be ware DO NOT make the mistake to buy from Choice: I bough a 6 year policy $1750 with the promise that if I move I could take it with me. I am moving and they said NO TRANSFER. NO refund either because they have to pay some claims. DO NOT BUY FROM CHOICE

8 years ago

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JAMES KENNEDY Conroe, TX

The representative, Tim D, was very personable & knowledgeable. I am pleased that Choice has a Veteran’s discount.

8 years ago

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Kenneth K Glenwood, MD

Just not a reliable. It takes so long every time when you need something fixed. ( current claim with 2 year old Dish Washer, been 2 months & still not fixed ). You will have more headache dealing with this company & low quality vendors they use than dealing with your broken appliances. You will have PAIN to get something fixed.

8 years ago

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M Berger Dallas, TX

DO NOT GET A WARRANTY FROM CHOICE, they are the worst to deal with and for the most part don’t cover when replacements are required. Read the fine print. I have had for a couple of years as I bought that, wish I could get out of the contract but it is too expensive and not the $50 they claim.

8 years ago

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Mary Joost

I had switched from another home warranty company due to the good reviews. My double oven broke and they are telling me they find it too expensive to repair. The amount they are offering me would only get a very cheap single oven. They do not replace it with an item similar to what you have. Very unhappy with them right now.

8 years ago

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Salima Clouden Bowie, MD

They're a bunch of low life scammers. I paid for two years. My bathroom had a leak. It was never covered. I was on hold for an hour and no one ever answer. Still can't believe I have been scam twice..standley and now choice warranty. Run!!!Stay Away!!!

8 years ago

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A. Ware Virginia Beach, VA

WORST CUSTOMER SERVICE EVER!! Reps only interested in taking your money. Its a fight for anything to get fixed. When you try to get your money back it's another fight. Been with the company a short time and glad I got out while I still can. I do not recommend this company to ANYONE!

8 years ago

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Natalie

Rep never sent over warranty info after call. Emailed asking for it. Rep sent over a link. I asked what it included and he sent over another link. Really didnt seem to want to talk unless I said I would buy. I wouldnt purchase from him at this point.

8 years ago

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Felicia Jones Conyers, GA

This company is a joke...they tell you all this stuff is covered and it’s truly not...they blame all claims on negligence of the policy holder...you produce maintenance records from replica companies and they still find a way not to pay for repairs....I advise you as a homeowners do your research this company is not it.

8 years ago

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Gail Kanas Hillsborough, NC

Everyone I spoke to at Choice was helpful and courteous. Contractor who came was pleasant plus knowledgable.

8 years ago

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Judy Schroeder St. Petersburg, FL

The only experience I've had is to pay them for a policy....haven't used them yet. Haven't received the policy yet. Too premature to actually rate them.

8 years ago

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Deanna Wrister Cordova, TN

Choice Home Warranty Terrible Company don’t cover anything. You pay your money to the this company and you don’t get the proper service. Customer Service is terrible. The company Beacon Hill Electric very good company and does very good work. I would hire them again without reaching out to Choice.

8 years ago

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Lynette Martin, TN

I actually got a quote online. When I called, the man was very courteous and helped me enroll very quickly.

8 years ago

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Alberto Calderon Pipe Creek, TX

I reached out info on choice home warranty, and I was hung up when U request information on certain areas as such pumping of septic. I hope that I do get treated as such as customer. My reason for leaving AHS.

8 years ago

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Jane Barrett Medford, NJ

This was our first request, urgent, no water, and now almost 24 hours later there has been no technician identified. I was unhappy with the previous warranty company and Choice looked good but my first experience is bad UGH!!! So this review is based just on this first experience, hopefully things will improve.

8 years ago

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Ann Gardner, KS

It is the worst co. I have EVER dealt with. They dont cover 3/4 of what they say hey do or find a reason NOT to cover it. Rude customer service. I put up with this several years because they always said let us make it better. Well they never did .

8 years ago

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Seyed khan Allenwood, NJ

They got my email address and for months I'm getting multiple daily spam emails. Impossible to unsubscribe. Contacted BBB and local authority, but no results. Also wrote multiple times to info@choicehomewarranty.com but the matter got worst; now I'm getting spam from other companies. It appears they sold my information to other companies.

8 years ago Edited September 14, 2021

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Carol L. Myers Califon, NJ

The sales rep that I spoke with was extremely pushy - I wanted to sign up for just one year and he kept trying to convince me to sign up for a longer period of time. I was very close to canceling the warranty and hanging up.

8 years ago

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Mary Tassinari Sebastian, FL

Called for service, in one hour had appointment for repair. A company that stands behind their service.

8 years ago

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PEGGY ROBERSON Washington, DC

I only spoke to a Rep explaining the Company. I did receive an additional discount on my monthly bill. I am looking forward to seeing what the Company can do for us. Sorry I have to wait 1 month before I can use the service. Peggy Roberson

8 years ago

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Antonio Amaral Saint Augustine, FL

Great costumer service Very professional I’m glad to have a Home warranty with you company Love it

8 years ago

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John Nguyen Richardson, TX

Choice Home Warranty is the worst company to have warranty from. Just read all the reviews on BBB, yelp, and other before you decide. Even the tech they hire have bad views of them. They will do everything they can to not cover anything. Watch what you say and record every conversation with this company.

8 years ago Edited September 14, 2021

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Chris

The phone hold times are horrible. I have been transferred 3 times The last time I was told I was not going to be put back on hold. Here I am 26 minutes later still waiting on hold

8 years ago

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Carol Jacksonville, FL

Paid upfront for a 3 year contract..My 1st major claim,Heating unit Compressor went out was denied...Very Disappointed with Choice..Choice says heating compressor problem is not considered “normal wear and tear”...After hours on phone I am still in house without heat..This is what I have warranty for HVAC ISSUES..

8 years ago

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GBenton Greenbelt, MD

I called Choice Home Warrent this morning and it took them over 1 hr or more to address m issue. Also why is it that I always get assigned Latino Contractors?

8 years ago

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Nicholas DiCrescenzo

No heat from heat pump. Temps in the 30's. Chilly Willies Air & Heat responded claim call next morning after filing claim (1/4/18) but first appointment available was on 1/8/18, four days away. Had to call own HV/AC company who responded within hours.

8 years ago

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Dorothy Dacula, GA

Great first impression with the quick efficient service from Steve C. Looking forward to a great partnership.

8 years ago

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Garry & Shirley Harrington

Responding quickly to my claim,received an appointment a few hours after speaking with customer service

8 years ago

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Willie

They talk a good service over the phone but when you check out their service contract you will see that you are not getting a good deal. Their Customer Service is not good and trying to get an issue resolved can talk you several hours if you have the time to wait.

8 years ago

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Lydia Langston Amite, LA

This is the WORST company ever. Every time I get a service man to come it never is covered under the WARRANTY. I am gonna call the BBB on this company and complain. I have been with y’all for 3 years and have yet to have y’all cover ANYTHING. This company is nothing but a RIP OFF.

8 years ago

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Jaikumar Lewisville, TX

My HVAC is not working so I called Choice Home warranty and they fixed only 1 HVAC Unit and they told us that they will fix ony one HVAC Unit. I referred 4 People so far for Choice Home Warranty. Please dont go for Choice Home Warranty it is fraud.

8 years ago

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Anonymous Lawrenceville, GA

I wanted to join Choice Home Warranty. But after speaking with Ralph, I changed my mind and now I will never join Choice Home warranty. Ralph was the rudest employee I spoke with in Sales. Because of employees like Ralph, I will not join Choice anymore and I will make sure nobody in my friends and family will join this company.

8 years ago

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Kerry(new home owner) Roseburg, OR

The rates and customer service has been very good, yet can not rate higher til I actually see the service when/if I ever need to use them.

8 years ago

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Kelly curry Louisville, KY

I emailed that I was interested and they literally called me 10 times a day I asked them to stop calling me that I would call them back when I was available but they kept calling until I eventually unsubscribed.

8 years ago

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bob zimmerman Las Vegas, NV

there is a wide divide between what the sales person tells you and what they actually In reality, their overall performance is poor. Long waits are their normal response. They WILL NOT replace your appliance. Very disappointing service.

8 years ago

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Mark Atlanta, GA

These guys are terrible, I cancelled AHS for a better price. The two attempts that I made to get service for extremely minor repairs, one a drain issue, the other a dishwasher part they rejected. This has got to be the biggest scam on the planet I am would bet money the positive reviews here are planted.

8 years ago

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T L B Scottsdale, AZ

It took me over 2 weeks to get my claim taken care of and that is with me going outside their vendors / suppliers. You have to wait 30 days from when they approve the cost to receive the payment. Uses vendors/suppliers that do not warranty their work. Their Vendors/suppliers make appointments and then don't show.

8 years ago Edited September 14, 2021

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Nancy

This is the worst company. They refuse to honor their contract. I had a 3 yr. Contract, after the 1st yr I cancelled, they refused to fix my a.c. unit. They were supposed to send me $600 back...never got it, they lie and cheat and are worthless...

8 years ago

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Denise Wolfe Denton, TX

Choice Home warranty is a scam. They will only pay if it is "normal wear & tear". Condenser went out on the AC and they used that as an excuse not to cover even though there is nothing in the exclusions section that specifically states condenser not covered. Total rip off.

8 years ago

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