Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Wayne Texarkana, TX

Took care of my problem. Serviceman was friendly, professional introduced himself.

6 years ago

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Anthony Allen McKinney, TX

Simple claims process. Quick service set up after initial call.

6 years ago

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Milo Richardson, TX

Your Choice Company and Mr. Smith were excellent and prompt service providers

6 years ago

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steven savitz Bessemer, AL

everything fine...so far. we shall see when the appnt comes around

6 years ago

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Iris kleidermacher Winter Garden, FL

every time I call for somting it's not cover and when some one come to fix the try to sell you things

6 years ago

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Kim Keel Ocala, FL

Customer Service Rep was awesome and made the setup very easy

6 years ago

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Yolanda Harrison Corpus Christi, TX

JUST MADE A CLAIM ON MY INSIDE AC AND THE CALL BACK REPRESENTATIVES WAS VERY RUDE AND HAD NO PATIENT.

6 years ago

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Ron Burick Mesilla, NM

Great customer service, explaining coverage, options, and terms.

6 years ago Edited September 14, 2021

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Anonymous

The salesman lie and deceive you to get their business and then when you have a claim none of it is covered. I don't appreciate the sleazy way they do business.

6 years ago

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Steve Visoski Rowlett, TX

Service has been very good, and I am glad to be able to extend my warranty.

6 years ago

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A new customer Abilene, TX'

no. not business. it is competitively priced and cheaper than others...there was a promotion sale when I bought

7 years ago

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AARON JENKINS Chickamauga, GA

they always try to find a excuse not fix the probraum. they never repaired anything under warranty,i think the people they under to do the repair is in the bed with them.

7 years ago

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Eyad Skaf Chino, CA

Great and fast response. follow up of claim and immediate dispatch to repair

7 years ago

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Vijay Agrawal

Choice Home Warranty does not cover everything they say when they sign you up! Please be aware of this company who is promising more than what they can deliver.

7 years ago

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Sann Mount Juliet, TN

So far every experience with Choice has exceeded my expectations.

7 years ago

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Dawn Vaughn Corydon, KY

He was very knowledgable and explained what he was doing and why.

9 months ago

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Richard Torain Grove City, OH

I appreciate the overall information the rep gave me with my final decision.

9 months ago

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Fannie

No service for more than two weeks. Still waiting.

3 months ago

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Chuck Kati Buckhannon, WV

Very Poor Service Warranty Not Being Honored Problem Still Not Resolved (We are going on 17 Days Since the Claim was opened) All I get is excuses, no results on my Toilet issue!

1 year ago

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Rafael Orange City, FL

They are horrible they claim to repair this or that but in their contracts they have many exclusions so read the fine print andbe prepared to have incompetent companies come to your home many F rated by BBB

1 year ago

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Lanita Ross Baltimore, MD

This was my first time using the service. It was easy to file claim. So far so good.

1 year ago

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Norman Ortiz El Paso, TX

The gentleman handling my request was cordial & professional. But I have not tried the service just yet?

1 year ago

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Nini New York, NY

Choice home warranty Guarantee worked flawlessly for my budget cost whereas plan repairs.

1 year ago Edited June 22, 2023

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Sally Garcia San Antonio, TX

This is my plan they take long to fix appliances my case my fridge I was without one fir 3 months with my kids all my food went bad they don't reimburse fir food

1 year ago

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Unhappy Customer Long Beach, CA

Unfortunately, this company has a merge with home warranty of America. I was told since February 2022, and since then I’ve had nothing but issues. From a horrible customer service to horrible service technicians.

1 year ago

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Kenneth Britt Waldorf, MD

Great rates. With this changing economy and living on a budget this was the perfect company to choose.

1 year ago

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Gregory Caldwell Rockledge, FL

Customer service experience is always great and handles all my home needs in a timely manner

1 year ago Edited January 17, 2024

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Maria Las Vegas, NV

great customer service! Luke P helped me with getting the most discount from Choice Home Warranty.

2 years ago

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Doug Foerch Vernon Hills, IL

It’s a decent cost vs quality of service. We put in two claims. One was covered well and the other one was only partially covered.

2 years ago Edited December 16, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Brenda Anderson

I had a membership with Choice but was not pleased with their service. My salesman promised me that they covered pre-existing conditions and they do not. I canceled my membership and they kept almost half !!!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Katherine Carter Burlington, NC

Daniel had excellent customer service. Answered all my questions and made me feel comfortable

3 years ago

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Chelsea Gangadeen Washington, DC

It appears that a lot is covered, and it is easy to put in a claim. But some things are not clear and end up not being covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Mark Navarro

Confusing, not straightforward process for filing a claim.

4 months ago

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Verified Customer

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Mike Dallas, TX

Employees lied and misrepresented coverage

9 months ago

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Verified Customer

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Barbara

I waited so long for an appt its just not professional

10 months ago Edited January 10, 2024

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Verified Customer

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Joe StRomain Houston, TX

Very dishonest . Falsified reason for not approving claim .

10 months ago

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Verified Customer

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Ricky Union Springs, AL

I was lied to and the customer service was horrible.

10 months ago

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Verified Customer

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David La Grange, GA

Took a month to get my refrigerator repaired

11 months ago

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Teresa ConsiglioCarman Annandale, VA

Too many vendors are unprofessional, slow and do not back their work

8 months ago

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Pamela Baker Phoenix, AZ

I asked for a supervisor to call me back yesterday and still have not had a call back

8 months ago

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Verified Customer

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Bob Streator, IL

their bad faith do nothing attitude. claimp ending for over 8 months.

1 year ago

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Verified Customer

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E G Elizabethtown, KY

Company does not follow through with getting service promptly!

1 year ago

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Verified Customer

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Carol Seminole, FL

Did not pay for new air conditioning unit when old one failed

1 year ago

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Verified Customer

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Norman Koyamatsu Las Vegas, NV

Questionable coverage on water heater. Cost almost $900 to replace.

1 year ago

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Verified Customer

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Gary GA

Too long to assign a plumber. Took 3 weeks for him to show up.

1 year ago

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Verified Customer

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Larry Petchenik MN

They do not stand by their commitment. If it's expensive they turn it down.

1 year ago

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Verified Customer

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felix vasquez

They didn't get the job done this was the 2nd time. Another co took care of it

1 year ago Edited October 4, 2023

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Verified Customer

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Kelsey Stockbridge

Very mis-leading information,not helpful

1 year ago

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Verified Customer

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Lisbeth Alvarado Milwaukee, WI

Did not respond to a claim in a timely manner

1 year ago

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Verified Customer

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Willie Allen Fairburn, GA

The service fee is too much and you all deny too many claims

1 year ago

Choice Home Warranty Reviews