Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Chris Hobbs Tampa, FL

Very easy to deal with issues. They are always helpful.

3 years ago

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Michael Brown Lake Villa, IL

Paula M. was AMAZING! She assisted me with this claim.

3 years ago

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Richie Pardo League City, TX

Unprofessional! Case manager never followed up on an existing claim. Poor management in how to treat a cus. More than likely will not renew.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 1st, 2021

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Fernando San Antonio, TX

They come out fast to check your problems

3 years ago

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Slade Johnson Brainerd, MN

Takes over a weeks to fix things. They repaired my heater multiple times and now when it needs to be replaced, they say they don't cover heaters.

3 years ago Edited February 15, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 1st, 2021

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Richard Crowley, TX

Technician was competent,polite and courteous.

3 years ago

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jeanette wilferd Piedmont, SC

Everything went smooth problem seems to be fixed

3 years ago

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Renee Marioneaux Sanford, FL

This particular claim was handled with a high level of professional response

3 years ago

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Ruben Scott Charlotte, NC

Never again will I this company again, they are just ok for small stuff, but once you have a major replacement they throw you under the bus.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 26th, 2021

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Stan Bruce Cambridge, MA

Always helpful when I have a home issue

3 years ago Edited January 10, 2024

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Cindy Horn Raleigh, NC

Excellent customer service and reasonable prices

3 years ago

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Ronald Walker Baltimore, MD

I has no complaints! Very professional and fast

3 years ago

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Chandra Kollipara Springfield, OH

Very professional quick response to question

3 years ago

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Trina Hughey Toronto, ON

Friendly and cost effective, and the coverage is awesome.

3 years ago

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COWBOYS FAN Shreveport, LA

They managed to get me assistance for my problem.

3 years ago

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Lynn Rutherford Marseilles, IL

Pleasant customer service representative on the phone

3 years ago

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Bonnie Lawrence Raeford, NC

The lady i spoke with was professional and nice!

3 years ago

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Joseph Branch Evergreen Park, IL

Very quick turn around from claim to resolution

3 years ago

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Marvita

Professional. Courteous. Resonable prices.

3 years ago Edited January 10, 2024

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Roy Murray Mesa, AZ

The fact that I pay for a plan and find the items needed to be replaced are not covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Ronald Kaufman Myrtle Beach, SC

On time great service would recommend your company

3 years ago

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Bruce Boeschen Overland Park, KS

came early, very friendly, would ask for him again.

3 years ago

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Lisa Jenkins Pine Bluff, AR

Service is not the best but it's worth the price

3 years ago

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Nance Holmes Rowlett, TX

Most of the items are not covered ! We’ve had too many understandings. I am definitely terminating our policy.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Kyle Spring, TX

Easy to file claim The process is timely and affordable

3 years ago

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Carol Womacks Sebring, FL

I thought I was responsible for $75.00 repair fee..NOT $495.00 I have 2 policies..I can assure you I will NOT renew them when they expire

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 14th, 2021

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Tommie Sue Moore Mountain View, AR

When I called them with a problem they denied the claim. It was just a way to get out of paying for the work needed to be done.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Earline Smiley FL

Person was courteous and extremely experience

3 years ago

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Robert Biggins Savannah, GA

My sales rep was great! He's a good salesman!

3 years ago

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annette nack Wappingers Falls, NY

I purchased this as it was a great plan but 2 times this plan didn’t cover my issues. I am now rethinking my choices.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 11th, 2021

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David Scott Plano, TX

Good on small claims like for garbage disposals. Marginal for major items like HVAC or dishwasher.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 7th, 2021

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Sandra Isaacs Moeller Absecon, NJ

Quick to respond and send service person.

3 years ago

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Marvin Osei Boston, MA

Please stay away from choice if you value your money. They are not trust worthy. They will find a way to deny your claim when you need them most.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 5th, 2021

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Colleen Petty Fayetteville, GA

Answered quickly Service girl was awesome

3 years ago

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Willa Worthy Tampa, FL

My claim was handled quickly and efficiently

3 years ago

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Angela Lee Yuma, AZ

I have had 2 claims with CHW and both have been denied . Similar claims have been covered by other companies in the past.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 5th, 2021

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Paula Wilson St Louis, MO

Great! Took care of issue swiftly and professionally

3 years ago

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Diane Mcmann Spring, TX

Very fast reliable service. Courteous, professionals.

3 years ago

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Billy Noordin Las Vegas, NV

Super quick response. Excellent customer service.

3 years ago

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Mark Eastin Bowling Green, KY

Claim was handled quickly and professionally.

3 years ago

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Don Montenaro Dublin, OH

Good at something Very bad at other. good at small repairs Very bad at large repairs. ( plumbing)

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 5th, 2021

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Jim Gehrke Pardeeville, WI

Just signed up today 9/30/2021 with Ronald L and had a very good experience!

3 years ago

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findinghouses Willis, TX

I like the fast and professional response and follow up.

3 years ago Edited January 10, 2024

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Dwight Williams Baltimore, MD

Choice is always on time and technicians are professional

3 years ago

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Jack Brown

Quick response and they sent a PROFESSIONAL who was able to resolve my issue.

3 years ago Edited September 28, 2021

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Phil H Hunter Savannah, GA

Great coverage, great price makes it a great value

3 years ago

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Brett Schiftner Springtown, TX

3 years ago Edited January 5, 2023

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Demetress Suggs Durham, NC

The technician John was so receptive and respectful of me.

3 years ago

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Marian DeGroot Palatine, IL

Relatively responsive, great technician.

3 years ago

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Chantal Cannon AZ

Easy over the phone submission of claim.

3 years ago

Choice Home Warranty Reviews