Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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dana pace Universal City, TX

Easy process and plumbing company that was sent was great. They were knowledgeable, friendly and thorough.

2 years ago

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Katherine Williams

The technique was courteous and respectful. He took care to protect our property during his visit.

2 years ago

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chris christensen Atlanta, GA

When I signed up for the warranty your representative told me after I specifically asked him if A/C and Heating units were covered and he said if they couldn't repair them, they would replace them which is untrue.

2 years ago

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Rick Sachs

2 years ago Edited April 2, 2024

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Sherry Regan Denver, CO

Ross was very efficient and identified the problem right away! My first call for anything

2 years ago

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Kathy Ely, NV

It was easy to use. The agent I talked to did not understand my problem but did get me someone to fix it very quickly.

2 years ago

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Brent West Las Vegas, NV

I've worked with a few different home warranty companies and Choice Home Warranty is by far the worst. They can't find technicians to fill claims because they don't want to pay them.

2 years ago

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Richard Galloway

It is simple and efficient. They have provided the service I required every time I was in need.

2 years ago

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Shirly Boots

They don’t pay for things. Even when they send a check it is past the promised 30 days. Customer service reads from a script and cannot actually provide valuable information.

2 years ago

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Choice home warranty

Service was fast and the service person did a good clean up job after the problem was addressed.

2 years ago

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john tobler Las Vegas, NV

It takes to long to get someone here. Once they came the response was shortly answered.

2 years ago

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Miriam BONAPARTE Tampa, FL

Great customer service. Choice was able to get a technician over in a timely manner.

2 years ago

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Hosahalli Y Nagappa West Bloomfield, MI

The technician identified the problem, and ordered the parts needed for repair. Completed the work

2 years ago

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Loreal Blackwell

Poor follow through for making sure the contractors are responsive and coming out didn’t replace my furnace. I had to pay $4500 out-of-pocket, and they just keep calling to Try to get me to renew.

2 years ago

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Don Kidd Pickerington, OH

Quick and easy approval process. Now just waiting for the new Water Heater install appointment.

2 years ago

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ALICIA P. GILLIARD Temple Hills, MD

I just a little disagree with my last claim. I have to pay haft of the price of the Water Heater Tank that was installed/replace my old one.

2 years ago

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Jennifer Nichols

Representative was excellent and we look forward to doing business with Choice Home Warranty

2 years ago

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Jeff Taylor Ormond Beach, FL

My AC unit was working properly when I bought the warranty. It has now failed but my claim was denied because they say it was not in proper operating condition when I bought the policy

2 years ago

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Alan Laurie Hot Springs Village, AR

In some instances it would be nice to use a contractor you are familiar with or are currently working with.

2 years ago

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Lester Williams Phenix City, AL

Your company is very rude to the customers. I would not recommend your company to anyone. Please review the call for to today. Please refund my money back. And I will give you a back review on all social media.

2 years ago

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Ramon Gonzales

Technician was very friendly and knowledgeable and explained everything in detail

2 years ago

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K Barge Franklin, OH

Choice Home Warranty made getting a home warrenty easy to do and easy on my wallet.

2 years ago

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Mohammad Ahmed Orange, CT

Choice Home Warranty repaired the much needed air conditioning system in my home.

2 years ago

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Sophie Duke Haughton, LA

I totally don’t understand them rejecting my claim, when others have filed the same claim and got assistance! I’m considering dropping this service and going with another. I got no satisfaction.

2 years ago

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Andrea S. Charleston, SC

timely repair on my central ac unit. technician was on time and very professional.

2 years ago

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Leanne Smith North Richland Hills, TX

My garbage disposal has been broken since January 5th, and I am still trying to get it fixed. They keep closing my tickets, and I keep paying the $75 and still I am washing my dishes by hand...

2 years ago

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Lynette B Park Forest, IL

I don't like the fact that they won't take the time to actually investigate the plumbers that they send to your house. Some are actually lousey..

2 years ago

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Peter Orejimi Lanham, MD

Great!! I am happy with the service of the technicians. I hope that you will keep it up.

2 years ago

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John T Henderson Stamford, CT

Prompt response and scheduling of company to address issue. Professional, courteous.

2 years ago

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Amy Stuhlmacher

It takes 30 days to get a voucher from Lowe's for a new appliance. This is unacceptable. I am now without a washer for another month with 3 children.

2 years ago

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Mark King Kannapolis, NC

I love the value, convenience and service. I am disappointed that it takes 30 days to get my reimbursement.

2 years ago

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Anthony Caccavelli Hampstead, NC

We put in a claim that should have been taken care of , but WAS NOT and we had to pay out of pocket. My husband has contacted Management to talk to them about this.

2 years ago

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Bahadur Dhillon

So far choice home warranty being very good and taking care the business in timely manner.

2 years ago

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Alana Los Angeles, CA

Albert was very nice and explained everything perfectly to me. The process was very easy to set up.

2 years ago

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Cheryl Messerschmitt Las Vegas, NV

I loved the contractor. I did not like that it took so long to finish the repair.

2 years ago

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Spoonyg

The worst customer service and assistance process I have ever experienced. I filed a complaint with the BBB. My problem persists because CHW assigns work to technicians who are unable or unwilling to resolve the problem.

2 years ago

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Judy Broome

I like to call for a repair and a repairman comes in a couple of days and fixes my problem.

2 years ago Edited June 28, 2024

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Lillie M Green Charlotte, NC

Came a day Earlier, very polite and concern. I was very pleased. Thank you Ms. Lillie Green

2 years ago

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patKban Tucker, GA

It’s easy to open a claim. The response is practically instantaneous. The site is user friendly.

2 years ago

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Michelle Adam Rock Hill, SC

I have not received any response from Choice as to what my service provider said I need done. I have nothing to say if the repair I need done has been approved or not? How long do I have to wait?

2 years ago

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Marsha Orlando Lakewood, NJ

I had to file claim on internet I wanted to talk to someone but it worked out fine

2 years ago

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Robin DiCarlo Williamsburg, VA

There is nothing like the ease of mind by having a Home Warranty Company like Choice Home Warranty.

2 years ago

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Betty Cammer Southaven, MS

Good customer service. Prompt appointment schedule. Very knowledgeable and respectful contractor.

2 years ago Edited February 6, 2024

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Helen Las Vegas, NV

choice home warranty is responsible for all my claims and the service is fast and efficient

2 years ago

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Robert Chapa Orange Grove, TX

was quick the explain coverage. explained different options. explained different payment options.

2 years ago

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Margiee. Fender CA

It was super easy to file a claim. I highly recommend this company to my clients all the time

2 years ago

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Bubba Landis

They were fast and knowledgeable and fixed my washing machine in 1 and half days

2 years ago

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Nathaniel Ousley Jr

It seemed to me like pressure on me to decide that I should get the long term deal. I almost just said to forget the whole thing .

2 years ago

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Linda Gail Mathewson

I like Pepe. When I asked for a sooner visit he was right here & fixed the leake. Thank you.

2 years ago

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blsddva1 Ashburn, VA

Customer Service agent was courteous and professional. The price was affordable.

2 years ago

Choice Home Warranty Reviews