Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Darlene Livingston Warner Robins, GA

The 1st technician they were going to send had a problem and changed the appointment and didn’t show up for the second one and couldn’t contact him. Then they sent a 2nd technician who walked in the door took the money for the service call and walked out and didn’t even look at the dryer but sent a Diagnosis they said it wasn’t covered cancel them they aren’t worth the aggravation

3 years ago

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George Schimmek Miami, FL

My water heater began to leak. After having on of their approved repair companies visit to verify that a repair was not possible, I was told that a tank leak is not covered, They would only cover replacement parts, none of which were needed.

3 years ago

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Daniel Eibeck Reading, PA

The customer service was difficult to reach, but when I was connected the person i spoke with was very knowledgeable and helped walk me through my questions.

3 years ago

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Russell Vastine Aurora, CO

I like they offer a free quote and are upfront about cost so you know what your getting. Very helpful customer service going over options.

4 years ago

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Paula Greenfield, IN

We had Choice Home Warranty for about 5 years. Every single thing we tried to make a claim on- they fought us on it! New refrigerator- $100.00! New Water heater-$50.00 they did not want to pay anything at all! New washer-had to fight with them to get anything at all! New microwave above the stove- again fought us with that. Refused to pay anything! Issues with roof- they paid nothing! And could keep going but you get it hopefully! I absolutely would not recommend Choice to anyone! They do not want to pay even though it is in the contract!

4 years ago

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anupam sumessur Washington, DC

It is a good warranty but either the premium or the deductible is too expensive. I used to have it. Very professional staff and are quick to act. Overall worth it.

4 years ago Edited July 6, 2022

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Mrs P Kansas City, MO

Adam was very nice and answered all of my questions. I just signed up so excited to see how this works out in the future.

4 years ago

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Evelyn Stabler

I am getting older and live on SS and I have all of the furniture that the program helps with. I am also a veteran. She was very kind and helpful.

4 years ago

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Warren Grover Seattle, WA

They were pretty easy to work with, but I sometimes had difficulty getting through to file a claim. Their service providers were also good to work with.

4 years ago

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Sade b Oklahoma City, OK

Choice home warranty has great prices for their warranty. I loved it, the customer service always answered the calls and were helpful.

4 years ago

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Roxane Mercer Bullhead City, AZ

Easy clear informatiom, concise, and patient salesman: Adam D. I'm new and have not used the plan therefore I did not give it a 5 star due to my lack of experience.

4 years ago

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Sally Heet

They are fast and reliable on taking your claim.

5 months ago

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Ashley

They take to long to resolve some issues

9 months ago

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Minda

Because i had already signed up with them

9 months ago

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Robert Simmons

Our microwave is still broken. Tech said that he order a part, but we have heard nothing.

10 months ago Edited September 17, 2025

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Natosha Lessley

I’m not impressed with their replacement credit

10 months ago

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Tom Zeni

Extremely disappointed with policy on coverage. Will not renew nor encourage others to.

10 months ago

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Anne

You did not take care of my big ticket item a tankless water heater I got screwed out of 2,500

11 months ago

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Alex

Recieved approval to fix door on microwave 2 weeks ago Still haven’t heard from anyone????

11 months ago

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Tommy Watkins

Takes to long to get someone out to work on problem

11 months ago

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Daniel

Nothing seems to be covered with my warranty. I’ve had two service calls and had to pay out of pocket each time.

5 months ago

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mavris

6 months ago

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Dinesh Kansara

Great customer service each time and easy

7 months ago

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Consuela

The quality of service is always prompt and great.

8 months ago

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Cassandra Smith

I am waiting for my new ice maker to arrive and get installed.

1 year ago

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Henry

Sometimes they are a little slow to respond

1 year ago

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Jessye Andrews

Hoping Choice Home Warranty would cover more!

1 year ago

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Robin

Covered everything including in-ground pool. I live in Florida.

1 year ago Edited January 7, 2026

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Neil Motin

For us, it's a necessary. Doesn't mean we love it.

1 year ago

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Verified Customer

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Kc

Depends on how long you can wait for the contractor.

1 year ago

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Angela

Paperwork and my paid payment is the ONLY thing that is satisfactory.

1 year ago

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Mz. Sunshine

There's nothing not to like. Everything was good.

1 year ago

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Richard

Recent AC service request was denied, sales person should have explained preexisting conditions

1 year ago

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Paul

No issues so far, will see what happens moving forward

1 year ago

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Jesse Casarez

That nothing was black and white. You have to read the fine print with HCW. That's a shady way of doing business

1 year ago

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Verified Customer

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Steve

I liked the way and how easy it was to start a claim

1 year ago

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Maricela

Quick tesponse, fast appt, job satisfactorily completed

1 year ago Edited June 5, 2025

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Mike O

No accountability. No one ever to discuss issues with. Ive been waiting a month for repairs to my washer.

1 year ago

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Kenneth

Too much hassle sometimes in getting a claimworked on and finished

1 year ago

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Inga

It took a long time for repair man to come out.

1 year ago

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Tucker

They always do such a good job. Thank you .

1 year ago

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rhonda / raymond clifford wilson

Didn't authorize outlet plugs for repair.

1 year ago

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Pamela Posey And Diane Gunther

Choice warranty has its good and bad dealing with the company

1 year ago

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Rashidul

Worst company to deal with Don’t recommend anyone Totally a failure Especially case manager Andrea marden

1 year ago

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Latisha

Technicians have been very helpful and friendly

1 year ago

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sue and mike worthington

They deny most claims. They do not want to pay. They give you a representative but then have another person call.

1 year ago

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Verified Customer

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Karen

Still waiting for part and upsell on the part that is covered

1 year ago Edited April 9, 2025

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John

dont like allowance of replacing product

1 year ago

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Gordon

Bad experience with choice seems like an insurance company who does not want to care of a claim or there customers

1 year ago

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Verified Customer

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Ming Mertz

We have several policies. Some work well others not so much.

1 year ago

Choice Home Warranty Reviews