Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Erin Walker Cincinnati, OH

The first company they sent should have submitted a claim for a new cooling system

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 19th, 2021

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Phyllis Baldwin Cabot, AR

Very good! Technician was polite good service!

3 years ago

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Michael Grant Lutherville-Timonium, MD

Found the right people to fix the issues. Good value.

3 years ago

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Tazzo Elyria, OH

Good to this point. Waiting for parts to finish repair.

3 years ago

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Pauline Vickers Conroe, TX

The service was very good and a quick response

3 years ago

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Jenny Velasquez New Orleans, LA

Technician is always timely, friendly, and very helpful.

3 years ago

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Brittnee Reed Phoenix, AZ

Wendell was exceptional! Communicative and skilled.

3 years ago

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Justin Frey Nashville, TN

Easy ordering, quick service, excellent vendor.

3 years ago

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SP Middletown, DE

The technicians that have been sent have been great.

3 years ago

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Carolyn R Seabrook Columbia, SC

I sincerely like the prompt and curteous customer service!

3 years ago

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Diana Streeter Jacksonville, FL

Technician was knowledgeable and very professional.

3 years ago

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LaDonna Anderson Oklahoma City, OK

Great customer service, assistant very helpful.

3 years ago

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John L Whitehead Richmond, VA

The service was Professional and showed up on time.

3 years ago

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stephen ness Riverhead, NY

This time it was much better then the last time I used choice

3 years ago

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Ginger Robertson Louisville, KY

My furnace went out and I was told I would need to replace it. The tech said you would not cover it. I will NEVER buy your service again😡!!!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 5th, 2021

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Larry Lane Southaven, MS

CHW has been very responsive to our home system issues

3 years ago

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Lois Brown Montgomery, AL

I am satisfied with the service, and customer service

3 years ago

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James Lovelady Florence, MS

Second time I had an appointment setup by choice and service man didn’t show up until the next day

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Ruben Gonzales Minneapolis, MN

Great job for getting Sears to fix my refrigerator

3 years ago

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Rodney Carter Decatur, AL

Timely and on point of issues, well worth the investment.

3 years ago

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Domenick Disimone Bloomfield, NJ

I called for leaking sink. Response in 2 days and fixed! Tech was a great guy!

3 years ago

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Randolph Truitt Yuma, AZ

Their agent was helpful and knowlegable!

3 years ago

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Donn E Fair Oaks, CA

The price for coverage is great. There's a lot of fine print and things not covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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April Holder Gallatin, TN

Easy process starting claim over the phone.

3 years ago

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Cedric Charlotte, NC

PERFECT PROFESSIONAL SERVICE IN A TIMELY MANNER

3 years ago

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John Cayton Nolensville, TN

They’ve been responsive and covered all claims.

3 years ago

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pamela blasie Cape Coral, FL

Quick service professional . Problem fixed .

3 years ago Edited January 10, 2024

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bryan palmer Fresno, TX

Easy to file a claim. Technician response usually within 24 hours.

3 years ago

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Arlene Dauz Silver Spring, MD

Very easy to start a claim. Fast response to request.

3 years ago

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Marnie Hoffman St. Petersburg, FL

Always professional and extremely efficient!!

3 years ago

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michael michael Scottsdale, AZ

They listened to my problem and made the right decision.

3 years ago

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Rosa Coventry, RI

They done good by me so far, very Knowledgeable

3 years ago

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Melanie Sanders

fast and easy claim process and great service experts.

3 years ago Edited January 10, 2024

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Monique Stephens Miami, FL

Never a problem getting a technician. And fast service.

3 years ago

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Helen Jones Columbus, GA

The plumber was on time and did a good job.

3 years ago

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Susan Preston Irmo, SC

Takes too long to get appointments and too long to get replacement.

3 years ago

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Robert Vaught Las Vegas, NV

I don't like how you denied my pool service request. I am sure I will be changing companies.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jun. 11th, 2021

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Sheree Adams CO

Great customer service with speedy service

3 years ago

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Yavuz Bayhan Little Rock, AR

Great customer experience. Great offers.

3 years ago

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Patti A. Derby, KS

Plumber was excellent efficient fast and friendly

3 years ago

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Judy Miller Casar, NC

Pretty easy to navigate their website, fairly easy to file a claim

3 years ago

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Pat Lunsford Cumming, GA

Excellent service and prompt response to request

3 years ago Edited January 10, 2024

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Michael Pryor Clarkesville, GA

The price is a value add. Claims can take time to get processed.

3 years ago

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Curtis White Trussville, AL

I did not like the customer service that I received on the phone. The wait was too long & the person on the phone was rude.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

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Minnie Taylor Madison, AL

Timely and professional handling of my claim!

3 years ago

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Enrique Quiroz Covington, GA

Choice Home Warranty responds immediately to my request for service.

3 years ago Edited September 14, 2021

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Clora Harris Flowery Branch, GA

Very Knowledgeable Very professional very courtesy

3 years ago

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JOSARY QUINONES Dover, DE

Detailed explanation of what was wrong with the problem

3 years ago

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Nancy Gulick St Louis, MO

They r great to work with, esp our broker, David S

3 years ago

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Betty Liggins Lanham, MD

What I like best about Choice Home Warranty you can make a claim 7 days a week.

3 years ago

Choice Home Warranty Reviews