Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Barry Fort Worth, TX

We are old school like talking with a real person although online was easy and fast.

2 years ago Edited January 10, 2024

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Beverly Hyde Hendersonville, TN

Our work was done quickly and efficiently! We are very pleased.

2 years ago Edited September 7, 2023

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Karen Louden Nashville, TN

Mr. Roberts, M, was a great help. He explained everything very well.

2 years ago

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Lisamarie Rykowski Goodyear, AZ

2 years ago

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Cynthia Kurdi San Antonio, TX

I was impressed at how fast I had an appointment to restore my A/C.

2 years ago

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Kim Burakowski Carson City, NV

Luke P was a joy to work with on setting up our home warranty!

2 years ago

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Gabriel Vallejo Palmdale, CA

Quick customer service. Customer service representatives were very helpful.

2 years ago

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Tina Dayton, OH

Excited to work with this company. Great offer and coverage.

2 years ago

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Steve Thinna Philadelphia, PA

The technician was very professional in formative and thank you.

2 years ago

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Mike Wayne Granite City, IL

After initially providing service, CHW ghosted us on a plumbing claim. We've been reduced to doing our dishes in buckets

2 years ago

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David Phoenix, AZ

the response time to get my garbage disposal replaced was amazing

2 years ago

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christi R El Cajon, CA

Callback or text was lacking and very late in evening 10 or 11 pm Did not fix 1st time had to bring father in to repair.

2 years ago

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Auset Maat Ocean Springs, MS

Professional customer care!! Have been with company more than 3 yrs

2 years ago

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Bo Seattle, WA

Good quality and customer service, easy to make an appointment.

2 years ago

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Sameer Shaik Hyderabad, TG

Very good service, out of 5 times i had very good experience for atleast 4 times.

2 years ago

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Janice Las Vegas, NV

There prompt and efficient service fixing my kitchen sink 😀

2 years ago

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Jerry Dutch Elizabethtown, PA

Easy to file a claim, fast service in most case and very professional.

2 years ago

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ENCARNITA MAGAT CUSTODIO Covina, CA

Easy to file a claim and job done fast. Worth having a home warranty

2 years ago

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Margarita AZ

The customer service is the worst since I started with Choice. Always busy and difficult to get a live person.

2 years ago

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Vasudevan Overland Park, KS

Very happy with the service. Very prompt in schedule ing service

2 years ago

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Deb Cornell Columbus, OH

We have three issues and will be charged three separate service charges for one visit. Not fair at all.

2 years ago

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Stephen McClary Hinsdale, IL

The Technicians have been great. But, see below under Why the Home Warranty Is Not Worth It for my particular experience.

2 years ago Edited September 5, 2023

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Delourdes Rancho Cucamonga, CA

All of the service tech”s have been amicable, knowledgeable and on-time.

2 years ago

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Dianna Threlkel Katy, TX

Everything went as expected and repairs were completed as promised.

2 years ago

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Ken St Louis, MO

The technician was friendly and had air conditioner working before he left.

2 years ago

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barbara swieton Crystal Lake, IL

Work done great, friendly company's. Appointment set up right away

2 years ago

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Sobhan

Three of my toilets had a leak. The plumbing was not right, and it was overflowing. I called them up. I knew what the problem was and they agreed with my diagnosis and fixed it. They changed the traffic system for all three of them, and they're working fine now. But Choice Warranty still sends the emails that say, "why don't you join Choice Warranty?" I said, "I've already joined Choice Warranty." Why are they still sending these?

2 years ago Edited January 10, 2024

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Katherine San Antonio, TX

Great service and fixed my issue asap I would use them next time

2 years ago

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Susan

Everything went very smoothly ; however, it was only one easy fix.

2 years ago

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Carey Light Orlando, FL

The contractor came out and repaired our issue within 2 days of our claim.

2 years ago

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Kathryn Longo Toms River, NJ

Technician was polite and efficient and took care of problem.

2 years ago Edited January 10, 2024

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Brittany Fullwood Atlanta, GA

The contractor did not give up on fixing the issues. CHW was patient with me

2 years ago

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james giannandrea Manorville, NY

I fixed it myself couldn’t wait six days for a repair, I had company over with children and needed to do laundry.

2 years ago

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Jacqueline Porter Camarillo, CA

They were polite, efficient and worked quickly to resolve the plumbing issues!

2 years ago

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David Leyva Los Angeles, CA

Tech was professional and on time. Claim was denied which I don’t understand because I believe unit was damage due normal tear and wear. Unsatisfactory feeling

2 years ago

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Alvin Wilson Clarksville, TN

The tech was very knowledgeable and knew the equipment very well.

2 years ago

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Mary Lawrence, KS

We still need the rest of the A/C job done, and neither the company that did the work, or Choice seems interested in finishing the job.

2 years ago

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Richard Lomas Nederland, TX

Like the way the automated phone system works, easy to follow instructions.

2 years ago

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Claudia Las Vegas, NV

I was very happy with all services. I am not happy about the large increase in service costs.

2 years ago

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Slomag Dayton, OH

Plumber was efficient and informative will likely use this company in the future.

2 years ago

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Mary White Hudson, FL

I like this company for the prompt service you get when reporting a issue.

2 years ago Edited September 13, 2023

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Susan Springfield, MO

Difficult to work with, difficult to understand the customer service people. Very strong accents and hard to hear. Difficult to get claims through.

2 years ago

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Guy

The repairs get scheduled too far out and there is never a person to speak to when there is a problem.

2 years ago Edited March 27, 2024

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Navin Brampton, ON

I cant reach any on personally and they don t t reply to my e mail They owe me a refund and it is very difficult in fact impossible t get any reply at all

2 years ago

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Alan College Station, TX

Need to improve online claim request; get vendors assigned in a more timely manner

2 years ago

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Dennis Lakeland, FL

It was easy to schedule and the company that handled the repair was dantastic

2 years ago Edited January 10, 2024

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Nauman Rana Corona, CA

I have a service request open for a refrigerator part since January. Still no part and no repair. Every month I am told to wait for another month. This is a joke.

2 years ago

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Goldie McMullan Avondale, AZ

Everything has been going great. You guys did good work and took care of me.

2 years ago

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Daitasha Miller The Bronx, NY

Maurice was wonderful in explaining the plan prior to purchase.

2 years ago

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Jose M. Colon Orlando, FL

Responsive to real time needs processing new claims while the contractor is on site.

2 years ago

Choice Home Warranty Reviews