Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Max Encinitas, CA

Avoidance of responsibility to cover real problem at hand Took over 6 calls to get things handled and even still the problem persists So it was not handled in the way it should have bren

3 years ago

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Monica Jakubaitis FL

It was excellent! the service was fast ! Very professional! I highly recommended this company !!

3 years ago

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D.H. Pensacola, FL

Feniv’s heating and air were very professional and outstanding customer service

3 years ago

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Dave LA

No Hassle when filing a claim the company has changed its policy that they will honor all claims

3 years ago

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Robert Smith

Overall good service we have had some issues with them in the past standing by their customers instead of contractors, but overall pretty good

3 years ago

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Wayne Reimer Atlanta, GA

Took four days for Choice to assign a technician to fix my air conditioning system. Thank goodness it was only hot one of those days when we were without air conditioning.

3 years ago

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Ricki Barlow Las Vegas, NV

I am comfortable knowing should something breaks down in my home, there is coverage for repairs.

3 years ago Edited January 10, 2024

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callen gaskin Grandview, TX

CHW hired someone to fix our AC and they ended up making it worse. CHW acknowledges that they broke it worse but won’t fix it now. Don’t use them!!! We’re out $7000 now for something we didn’t do!!

3 years ago

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Gayle Witt

Jerry T is very through and professional. Gave me choices and a product I can live with.

3 years ago

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Suri Chicago, IL

They schedule technician to be send over to solve my cooktops problem with no delay .

3 years ago

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Denise Wilmington, NC

Have not been satisfied with coverage. I would prefer to speak with a person that does not use broken English. Very difficult to understand.

3 years ago

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Sharon Jensen The Villages, FL

Accurate info on technician's arrival. Knowledgeable technician who was very nice.

3 years ago

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Robert Zorzi Birmingham, AL

Hor4ible company. Read your policy in detail. Normal wear and tear not covered. Replacement is about 1/3 of what it actually costs to replace. I will never do business with this CHW again. Horrible.

3 years ago Edited May 12, 2023

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Michael Wu Missouri City, TX

The response from the company is prompt but contractor scheduled onsite visit is several days kind of too long

3 years ago

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JudyAnn Davenport, IA

Josh was very informative and helpful in explaining coverages and payment options.

3 years ago

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Verified Customer

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raynette Bactad Palmdale, CA

Absolutely this is a need. On time and always professional and performs their work with a smile!

3 years ago

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Verified Customer

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Sysong Vue Las Vegas, NV

I like the professional response to my claim needs via email, on the phone, and chat on website.

3 years ago

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Verified Customer

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Frieda Melbourne Beach, FL

I was surprised that you do not pay for installation of equipment you paid for. It is quite misleading to say we are insured.

3 years ago

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Verified Customer

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Marcus Indianapolis, IN

everything was a great with the service and there was no problem with anything. Just great job

3 years ago

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wayne belsha Highland, IN

It comes in handy. We've used several times. Kind of costly. Paying up front fee. $65 service fee is great though.

3 years ago Edited June 7, 2023

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Jordan Flaherty Texas City, TX

They do not follow through with claims. Having been waiting for 6 weeks and multiple missed appointments with no resolution from choice customer reps. Would never receive d them.

3 years ago

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Verified Customer

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Andrew

Choice warranty does not under its contract. Choice Home Warranty refused to replace a washing machine because they claimed the machine broke down because of pre-existing conditions. Absolutely ridiculous.

3 years ago

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Verified Customer

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Riman Dallas, TX

Great company, helpful staff. Been a customer for 3 years and I just renewed for 3 more!!

3 years ago

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Verified Customer

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Mark Collierville, TN

Very fast initial response, next day service and very quick on repair/replacement of AC unit.

3 years ago

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Sharon Elliott Bolivar, MO

Paul was very courteous checked out my system explained everything he was doing.

3 years ago

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Annabel Gabbert Lutz, FL

Easy to make a claim and fast response. Overall I am very happy with the services.

3 years ago

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Robby Templeton Lubbock, TX

Latasha was very knowledgeable and thorough in explaining what Choice Warranty covers.

3 years ago

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Verified Customer

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Cynthia Myrtle Beach, SC

Very quick and responsive thank you several issues and always resolved in timely fashion

3 years ago Edited January 10, 2024

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Verified Customer

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Nancy Tieffer Middletown, NJ

The one time I have called response time was terrific and the repair was handled.

3 years ago

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Verified Customer

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Saly moukdagou Ashburn, VA

kept 1 one start for the price, it was expensive but had great coverage. service is quick and professional.

3 years ago

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Verified Customer

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Gunjan Plainfield, IL

Easily approachable but lot of delays in processing of claims. the time period is unrealistic because the appliances in the home are all necessities and not luxuries.

3 years ago

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Verified Customer

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Warren Markham, IL

The customer service is not that good. The venders they uses for service calls are not the best and they take advantage of people

3 years ago

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Gary Waldeck WA

So far, no response at all! When are you going to find someone to repair our washing machine? Your insurance seems to indicate that you can arrange this work … So just when can we expect the service you claim???

3 years ago

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Verified Customer

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debbie burns Oklahoma City, OK

Fantastic recommendation and service was provided. Highly recommend Choice Home Warranty

3 years ago

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Verified Customer

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Angela Balboa Willis, TX

No follow up from company on providers that do not finish job. Incorrect Automatic denials that then have to be put through a time consuming review. Not satisfied.

3 years ago

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Bob Byrne Midlothian, VA

The technician did a great job. The communication process needs correcting. Received erroneous emails on several days and times.

3 years ago

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Alicia Mendoza Fort Lauderdale, FL

The technician was excellent. My overall rating is based on having to wait for hot water for three days.

3 years ago

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Darlene Graham, NC

The rep was informative without being pushy. Positive attitude and answered all my questions.

3 years ago

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Vivian Sparks Bakersfield, CA

Excellent customer service but takes a bit of time to locate a contractor to service the problem

3 years ago

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MArgarete Landers Charlotte, NC

My claims were handled promptly and courteously. The repairmen were prompt and courteous as well

3 years ago

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Verified Customer

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Hilda Fairfax, VA

The technician arrived on time and fixed the problem. He replaced the handle on the toliet.

3 years ago

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Verified Customer

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Debra

Quick responses to my problems. Although a few venders need to step up their communications.

3 years ago

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Verified Customer

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Roxanne Sheboygan, WI

We have been very satisfied up until our ac went out. It’s old so they need the new coolant. They do not pay for the upgrades necessary to replace the old system.

3 years ago

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Verified Customer

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Susan Liberty, MO

The warranty seems to work well for me; however, the enourmous amount of hounding received to renew is beyond ricidulous.

3 years ago

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Verified Customer

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Carolyn Montgomery, AL

CHW sucks when a technician is really needed in very urgent situation. When it comes to reimbursement they find all kinds of excuses for not refunding.

3 years ago

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Verified Customer

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J G Phoenix, AZ

Had Home Warranty for 6 month now. AC went out. Claim process was easy and fast

3 years ago

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Verified Customer

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Xan Lewis

I like the fact that someone has my back when it comes to unforeseen incidents in regards to my home.

3 years ago

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David Trimmier Amarillo, TX

First time to use this warranty and am very pleased with the results with my backed up plumbing

3 years ago

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Linda King Tampa, FL

Very prompt, diagnosed the problem very quickly. Explained thhe process and answered all questions.

3 years ago

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Carol Richardella New York, NY

I am not impressed with your service in handling claims at all waiting 30 plus days for to be paid for my claim. Ridiculous

3 years ago

Choice Home Warranty Reviews