Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Kenneth Gardiner Henderson, NV

Prompt response time was great. Service was great.

4 years ago

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Jeff Cicotte

Excellent service, quick claim response!

4 years ago Edited August 8, 2024

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Karolyn572 Bayville, NJ

My repairman was awesome! Would love to have him back

4 years ago

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Keitha Burpo ,

Great customer service. Always get the problem fixed.

4 years ago

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Oranna Franklin Charlotte, NC

The customer service agent was very friendly and helpful

4 years ago Edited September 14, 2021

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Wilburn Crosby, TX

Great quick response for getting the problem fixed!

4 years ago

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Nelson Zamora Chicago, IL

Great service and response time. Reasonable price for service.

4 years ago Edited September 14, 2021

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Jackie Brown Houston, TX

Great service from speaking with agent Sarah to the company who came to help.

4 years ago

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Steve Simon Fishers, IN

Quick to respond. Expert repair men. A “real” warrenty

4 years ago

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John W Thompson Plano, TX

service was very prompt and professional.

4 years ago

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joseph cutuli

great service, saves me hundreds of dollars on my repairs

4 years ago Edited January 10, 2024

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William Richardson Lafayette, LA

There's nothing good about this company. Not enough attention to my needs as a customer. I've had 3 failures on the same system.

4 years ago

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Clark Sain Chicago, IL

I was approved to getting my repairs done in the same day.

4 years ago

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Rojelio Villarreal New Braunfels, TX

quick and courteous service. Thank u you.

4 years ago Edited January 10, 2024

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Cindy Tucson, AZ

Very friendly and Quick to help Keep up the good Work!!

4 years ago

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ortizmartin01 Colorado Springs, CO

The tech was very professional and friendly

4 years ago

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Eric Lee Atlanta, GA

Seamless and straight to the point. Thanks

4 years ago

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Tom Abbeville, SC

Just a very good introduction and sign up.

4 years ago

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agarzaldynrd Austin, TX

Troy was great and explained everything very clearly.

4 years ago

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Tim Winter Garden, FL

That I can call and get a service call assigned.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 10th, 2020

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GG Texas City, TX

Thanks you for helping get our a/c fixed.

4 years ago

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Jmj1246 Las Vegas, NV

At no time did your sales person say thank you when I purchased policy

4 years ago

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Homeowner803 Columbia, SC

Choice Home Warranty is very helpful and quick to respond to any problems.

4 years ago

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Sara Parker Forney, TX

Good experience: repair tech came quickly!

4 years ago

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Bob LeVine Fountain Hills, AZ

Repair man was prompt, neat and efficient.

4 years ago

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TYMO TRANSPORTATIONS INC Orlando, FL

Very good job. Knowledge quick easy fix.

4 years ago

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David Meno Jacksonville, FL

Always providing the service I requested of them.

4 years ago

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Roland swann Baltimore, MD

Very knowledgeable and worked hard to get us good price. Thanks

4 years ago

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Roger F Maude Lancaster, TX

Quick and easy signup. Looks like I got a very good deal.

4 years ago

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PETER MIDDLETON Dallas, TX

Customer service is good but the fine print is very restrictive.

4 years ago

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Jessie Dicker Pevely, MO

They made getting a repair very easy and stress free

4 years ago

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Jaime Montalvo Mandeville, LA

Bad really bad! My refrigerator is not cooling, can’t move it until they come! Is almost a week ! Worst home warranty.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 31st, 2020

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willie golsby Forney, TX

The technician came and he did an awesome job.

4 years ago

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Ida LaCour Dallas, TX

They were reluctant to send a technician. I had to escalate it to the supervisor twice

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided authorization to your technician to proceed with the covered repair.

Aug. 27th, 2020

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Angela Woods Ft. Washington, MD

It's been a great investment and has saved me money

4 years ago

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Beverly Driggers Columbia, SC

On previous claims GHE loebslled me and did no honor your contract. Excessive hold times

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Michael Sampson Fort Mitchell, AL

Great service and timely response as well

4 years ago

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Karen Baumgart Indianapolis, IN

The representative was prompt, courteous and very helpful!

4 years ago

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Claudia ,

Best customer service experience with Andre

4 years ago

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Robert Leet Abilene, TX

It was so easy to set up a claim on line.

4 years ago Edited February 10, 2023

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Michael Thomas Round Rock, TX

Good concise conversation of what company provides.

4 years ago

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Russell Henske Tomball, TX

overall it was a good experiment very easy and quick.

4 years ago

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Juan chavez Houston, TX

It was a great experience they fix my ac quick

4 years ago

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Lloyd Rankin Abbeville, LA

They where very professional and helpful

4 years ago

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Vilas Patel Ringgold, GA

Called for 2 issues. Both times technicians came n got the fee$65, both problems hasn’t been resolved yet. Very disappointed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services provided by our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter and handle accordingly.

Aug. 25th, 2020

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Mark Hochgesang Aurora, IL

Great communication, competitive quote upfront.

4 years ago

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Larry Zimmerman Springfield, MA

Was offered half of replacement value. Took five days and six phone calls to speak to a "case worker" who would negotiate with me.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 25th, 2020

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Laura M Toebe Pompano Beach, FL

Quick response time. Experienced service personnel.

4 years ago

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Cody Thornton Louisville, MS

The technician was prompt and experienced

4 years ago

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Norman Hulse Staten Island, NY

very professional, I would highly recommend

4 years ago

Choice Home Warranty Reviews