Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Kady Mesa, AZ

HORRIBLE company!!! Such a scam! They have the worst customer service and give you the go around. DO NOT USE THIS COMPANY!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Anonymous Natural Bridge Station, VA

Alberto M, very professional and knowledgeable!

5 years ago

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Shawn Kiernan Keller, TX

My ac was fixed the same day the tech came out.

5 years ago

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Kyle Yates Madisonville, KY

CHW is always easy to talk to and they are very helpful. My A/C was repaired in a timely manner.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Kyle.

Jun. 13th, 2019

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Fred Nampa, ID

Very helpful in explaining plan. The proof will be in the long term service.

5 years ago

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Robert Adams Ogden, UT

Neil was very pleasant to work with and very helpful.

5 years ago

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MOHAMED ELDAWY Friendswood, TX

the worst home warranty ever be careful , it is a SCAM they never pay , I lost too much depending on this company. NEVER BUY IT

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 10th, 2019

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cheryl blandon Decatur, GA

Prompt service. Great technician. ID problem and solved it.

5 years ago

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Rod Bradley Virginia Beach, VA

Good service, friendly, see to want to genuinely help, and honest

5 years ago

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Karen

I enjoy having my equipment repair in a timely manner

5 years ago Edited January 10, 2024

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Jesus Garcia Edinburg, TX

The Salesman was informative and friendly.

5 years ago

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Darlene Reynolds

You get NO stars. You suck. You get a contractor quickly, but don’t offer adequate replacement parts. You screwed us over twice now.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 18th, 2019

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Tomika Gr Douglasville, GA

I pay a service fee of 75.00 just for choice to denie my claim. Everytime I do a claim its denied. Why pay for something if you can't use it?

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 30th, 2019

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Matt Hansen Rockledge, FL

Great customer service, Kelly was very helpful.

5 years ago

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Jerome Burnett Smyrna, GA

The problem was minor and resolved quickly

5 years ago

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Jose Jaime Hillsboro, OR

I was advised at every moment of the help that would arrive as I requested it.

5 years ago

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Tom Bloomingdale, IL

Excellent Service !!!Always on top of things!!!

5 years ago

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Anita Kimes Canyon Lake, TX

I was pleased with represenative we had that told us about policy

5 years ago

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Linda F Tucson, AZ

Prompt and on time service by a professional.

5 years ago

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Steven Lake Orion, MI

Agent was very helpful and explained the policy completely.

5 years ago

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Rose M Hewitt

Refusal to pay for hot water tank because it's the main one...I only have one!...I bought Total package but Denied coverage!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 4th, 2019

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Scott Olathe, KS

They called me to renew but some guy named Terry hung up on me after telling him I wasn't going to give him my credit card number over the phone.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 29th, 2019

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Ambrose

Excellent service. Great job done promptly.

5 years ago

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Mohammad issa Collierville, TN

I bought 5 years plan I had 3 claims that ended to be not covered it’s a scam company I had to pay to fix it by someone else

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our records show otherwise, therefore, one of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW

Mar. 26th, 2019

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BB Columbus, OH

Excellent service on Tim and very professional

5 years ago Edited January 10, 2024

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Lowell Farber Loxahatchee Groves, FL

Terrible customer service. Not enough service people and ones they have are very rude and enixperienced. Don’t show up on time.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty appreciates your feedback as we do not condone unprofessional behavior. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 22nd, 2019

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Jerri Fort Worth, TX

Very informative and good service. Thank you

5 years ago

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Ned Keith Denham Springs, LA

repairman was here 2 days ago. said had to have an electrician check my oven. have heard nothing. big mistake buying this product

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 15th, 2019

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Paula Plainfield, IL

Because someone did not properly research my furnance manufacturer warranty, I went with out heat for 5 days. This is unacceptable.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,

Feb. 28th, 2019

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Sandra D'Angelo

took care of my problem in a timely manner.

5 years ago

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Willie Hinesville, GA

Service was great, Quick response time friendly personal.

5 years ago

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James Gerace

Very responsive and helpful assigning the claim.

5 years ago Edited September 14, 2021

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Rodger Gilmor Great Falls, MT

Haven't needed to use it, the salesman was very helpfully

5 years ago

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Gary Derwood, MD

Hard to say, as technician came to the house without the tools he needed to do the job.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jan. 28th, 2019

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Joel Nachman Fort Mill, SC

Always there for you 24/7 Professional contractors

5 years ago

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Jl Dallas, TX

problems has been corrected and choice home warranty company has contacted me for satisfaction

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 4th, 2019

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Odessa Prater Baltimore, MD

Choice warrenty has always been quick and good service

5 years ago

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Wassem Ayad Brandon, FL

It’s good service and fast service thanks for coming

5 years ago

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Brian Hall Aurora, IL

Everything was good quick arrival took care of the situation on a Sunday

5 years ago

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Cathy Sowers Springfield, IL

I've not received any of the info about my contract. I am not happy over this and this delay could be reason for cancellation.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 4th, 2019

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L. Tokunaga Schertz, TX

Your excessive follow up is over the top. Two calls a month would be tolerable. However 3-4 calls a day is borderline harassment.

5 years ago

Reply from Choice Home Warranty

We apologize for the inconvenience this may have caused you. Please email us your contact information so we may an submit this request to our IT department to place your information on our do not call/do not email list.

Please email us at

Dec. 31st, 2018

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Cara Landers Plainfield, IN

The men that came out both were very nice

5 years ago

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Mitch Franklin, TN

Buyer beware. It took them 3 weeks to send someone competent to fix our dishwasher and they will find any technicality to not cover you.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Dec. 17th, 2018

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JEFFREY DAY Lake Havasu City, AZ

THEY SHOW UP WITHIN 2 DAYS AND HAVE NOT HAD ANY HASSLE.

5 years ago

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Fran Henderson, NV

Pleasant, efficient, timely, professional

5 years ago

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Danita Edwards Shreveport, LA

Fast getting technician out . Problem solved quickly

5 years ago

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Velma J Cundiff

Shawn was very helpful. Glad I joined CHW.

5 years ago

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Harry Shackelford Bagley, IA

Sales staff were helpful. Friendly and very informative.

5 years ago

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C. Brown Grayson, GA

The service was very timely. Good job!

5 years ago Edited January 10, 2024

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Joanne Miller Mesquite, NV

They were quick to respond, just waiting to find out about the repair.

5 years ago

Choice Home Warranty Reviews