Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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barbara swieton Crystal Lake, IL

Work done great, friendly company's. Appointment set up right away

2 years ago

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Sobhan

Three of my toilets had a leak. The plumbing was not right, and it was overflowing. I called them up. I knew what the problem was and they agreed with my diagnosis and fixed it. They changed the traffic system for all three of them, and they're working fine now. But Choice Warranty still sends the emails that say, "why don't you join Choice Warranty?" I said, "I've already joined Choice Warranty." Why are they still sending these?

2 years ago Edited January 10, 2024

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Katherine San Antonio, TX

Great service and fixed my issue asap I would use them next time

2 years ago

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Susan

Everything went very smoothly ; however, it was only one easy fix.

2 years ago

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Carey Light Orlando, FL

The contractor came out and repaired our issue within 2 days of our claim.

2 years ago

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Kathryn Longo Toms River, NJ

Technician was polite and efficient and took care of problem.

2 years ago Edited January 10, 2024

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Brittany Fullwood Atlanta, GA

The contractor did not give up on fixing the issues. CHW was patient with me

2 years ago

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james giannandrea Manorville, NY

I fixed it myself couldn’t wait six days for a repair, I had company over with children and needed to do laundry.

2 years ago

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Jacqueline Porter Camarillo, CA

They were polite, efficient and worked quickly to resolve the plumbing issues!

2 years ago

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David Leyva Los Angeles, CA

Tech was professional and on time. Claim was denied which I don’t understand because I believe unit was damage due normal tear and wear. Unsatisfactory feeling

2 years ago

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Alvin Wilson Clarksville, TN

The tech was very knowledgeable and knew the equipment very well.

2 years ago

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Mary Lawrence, KS

We still need the rest of the A/C job done, and neither the company that did the work, or Choice seems interested in finishing the job.

2 years ago

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Richard Lomas Nederland, TX

Like the way the automated phone system works, easy to follow instructions.

2 years ago

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Claudia Las Vegas, NV

I was very happy with all services. I am not happy about the large increase in service costs.

2 years ago

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Slomag Dayton, OH

Plumber was efficient and informative will likely use this company in the future.

2 years ago

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Mary White Hudson, FL

I like this company for the prompt service you get when reporting a issue.

2 years ago Edited September 13, 2023

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Susan Springfield, MO

Difficult to work with, difficult to understand the customer service people. Very strong accents and hard to hear. Difficult to get claims through.

2 years ago

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Guy

The repairs get scheduled too far out and there is never a person to speak to when there is a problem.

2 years ago Edited March 27, 2024

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Navin Brampton, ON

I cant reach any on personally and they don t t reply to my e mail They owe me a refund and it is very difficult in fact impossible t get any reply at all

2 years ago

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Alan College Station, TX

Need to improve online claim request; get vendors assigned in a more timely manner

2 years ago

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Dennis Lakeland, FL

It was easy to schedule and the company that handled the repair was dantastic

2 years ago Edited January 10, 2024

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Nauman Rana Corona, CA

I have a service request open for a refrigerator part since January. Still no part and no repair. Every month I am told to wait for another month. This is a joke.

2 years ago

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Goldie McMullan Avondale, AZ

Everything has been going great. You guys did good work and took care of me.

2 years ago

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Daitasha Miller The Bronx, NY

Maurice was wonderful in explaining the plan prior to purchase.

2 years ago

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Jose M. Colon Orlando, FL

Responsive to real time needs processing new claims while the contractor is on site.

2 years ago

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Tara Gibson Fayetteville, NC

The quick turnaround on repairs . Professional repair people.

2 years ago

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Vicki McGahee Hilton Head Island, SC

Excellent service - quick turn around. Such an easy process - Thank you

2 years ago

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Bobby James Fort Valley, GA

Hot as it been for the past few weeks, AC went out the 13th of July and the AC supposed to be repaired tomorrow 23 August. I just hope it get repaired.

2 years ago Edited August 23, 2023

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WHITE CAT Bonita Springs, FL

JAIMIE IS EXTREMELY SKILLED AT WHAT HE DOES AND HE IS A GOOD PEOPLE PERSON, ALSO.

2 years ago

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Cheryl Smith Portsmouth, VA

Professionalism, courteous and promptness in answering questions.

2 years ago

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Todd Renier Littleton, CO

Did not like the out of pocket expense for recent claim. Would prefer to pay $20 per month for 100% coverage

2 years ago Edited August 24, 2023

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Louise Parrish, FL

Quick to respond. Quick service. Very satisfied with the service.

2 years ago

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Judy Rogers Bloomington, IN

The service was great. The service men were very friendly. I'm glad I took out this warranty

2 years ago

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Italy Las Vegas, NV

Excellent company. They've always repair my appliances, very content with them.

2 years ago Edited January 10, 2024

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KK I

Great service! Responds quickly! Definitely recommend their service!

2 years ago Edited September 7, 2023

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Theresa Chapman Orlando, FL

Repair techs have always been top notch. Also arrived when on time.

2 years ago

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Scott Strayhorn

Just started today, so we will just have to wait and see how this works out. The salesman was great.

2 years ago

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Dr. Ngozi Achike

He was on time He was very professional He was respectful and cordial

2 years ago

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Fredrick Parker

I'm a new customer with a better warranty and with less cost.

2 years ago

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charles smith Oswego, IL

It was fine, my fridge is working perfectly now took longer then expected

2 years ago

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Cristina Reascos

Great customer service, understanding and accommodating needs

2 years ago

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Dean Thomas Evans, GA

Quick response to my needs. Easy to contact and very helpful..

2 years ago Edited August 23, 2023

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Stella Landry San Francisco, CA

Agent was very patient and helpful with my situation she spoke very clearly

2 years ago

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Jean Philadelphia, PA

Friendly, knowledgeable and careful to straighten up when done.

2 years ago Edited March 5, 2024

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Fang Wang Newark, NJ

The sales person is very helpful, and pleasant to talk with!

2 years ago

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James Avera Macon, GA

Three request for Choice Warranty with no repairs approved. Can't get a straight answer have not responded to e mails nothing would not recommend Choice to my worst friend

2 years ago

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Michael Todd Williams Papillion, NE

Called Saturday morning. Hard to understand customer service. Monday morning no work order/technician assigned. Luckily got issued fixed through a friend

2 years ago

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Tina Wright Chicago, IL

I loved the fact that my representative was patient, clear, and informative.

2 years ago

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Sharon Cassady West, TX

Getting a hold of you guys is awful! I only used your technicians twice! No problem there! But communication is awful!

2 years ago

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John Mack

Nothing to dislike so far the repair process has been simple and smooth

2 years ago

Choice Home Warranty Reviews