Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Rosemary MarshallI

My washer broke and now it's been days to wait for the part. I called they have the part but have too may other calls, they said, said they call, I get the impression they could put me off for weeks this way, i hope not.

8 years ago

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Teresa Biko Allen, TX

Great service! Jeff was knowledgeable and friendly! I look forward to doing business with Choice!

8 years ago

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Paul Corby Howell, MI

Great service at a great price. Companies selected to partner with have been great so far. Thanks

8 years ago

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A. Drain GA

Do not purchase their policy if you live in the Texas Hill Country. They must not have many technicians in their plan for this area. The metropolitan areas have numerous repair firms, I believe. Just not good here!

8 years ago

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Lee Collins Irving, TX

Call center was rude. Supervisors were rude. They go out of their way to find loophole not to fix equipment. When they can't find something they just decide it was not covered.

8 years ago

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Tammy Fremont, CA

They did not pay for our AC repair said it was not maintained. We had it maintained twice a year. You cannot maintain rust it is normal. They refuse to pay by saying that the item was not maintained.

8 years ago

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Ramona Killeen, TX

The representative I spoke with was extremely helpful and went out of her way to assist me with my problem.

8 years ago

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Kevin

My claim was handled in a timely and professional way highly recommend this company

8 years ago

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lisa mason Cary, NC

great response time and customer service. Waiting on my check to purchase a new washer now.

8 years ago

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Troy

Beyond basic repairs, CHS simply will NOT pay!

6 months ago

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Sreeharsha

you don't care about your customers really

6 months ago

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Patrick

Unresolved issues b case manager. Jean was not responsive

7 months ago

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Willie E Gilbert

The contractors are small and overbooked

7 months ago

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Sanjay

LAME EXCUSES PLEASE DO NOT WASTE YOUR MONEY

7 months ago Edited July 3, 2025

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William

Very slow service no piece of mind moving forward!!!!

7 months ago

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X

No comment no comment no comment no comment!!!

8 months ago

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Dan Morales Knoxville, TN

They offer 30 days free . Or one month free . They never applied and credits and when I called they it can’t understand them so I figured that I was wasting my time and basically hung up

1 year ago

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Marie Greensboro, NC

This time was good but the previous claim was never processed so I never saw a technician. I hope this never happens again. It cost me a lot more than ,$60

2 years ago

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Carol Babinski Jacksonville, FL

I do not like rude pushy sales people who don't listen when I try to speak and speak over me like I am not talking. I canceled the policy still it looks like it has not been canceled for a so called highly rated company I don't see why it's rated this high. I do not recommend getting thier policy

2 years ago

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Odette Gittins Mission, TX

Home choice warranty it’s a great company always has help in all my reparations and claims .I highly recommend it.

2 years ago

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Dove316

Choice is by far the worst company I've ever had to deal with. My top of the line furnace died, they installed the cheapest furnace around, Goodman. It stopped working properly too. Don't waste your money on this company. They pay for good reviews, so most of them are fake.

2 years ago

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Twana Gilles Oklahoma City, OK

I found the representative to be very kind and helpful, and he gave me peace of mind regarding my choice to choose this company.

3 years ago

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Tomas Tovias El Paso, TX

I truly liked the coverage and customer service . There is nothing I disliked 2 claims fixed right away

3 years ago

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TheOne AndOnly Gibsonia, PA

My washer broke, the warranty company sent someone local out and he fixed my washer for $50 deductible at the time.

3 years ago

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Rosie Ewing Arlington, TX

I have not filed a claim with this company yet. However, the price for the policy was competitive and fair.

3 years ago

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shawne bradley San Francisco, CA

The Choice Home Warranty program was an excellent warranty program with reasonable rates and excellent customer service

3 years ago

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Azzam Innab IA

So far it looks very good and take lot responsibility from me to fined the rite poeple to do the job

4 years ago

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Billy Brice TX

I have had it for a few years, and still do, but first time I tried to use them, it was a Huge hassle. Ended up getting some satisfaction, but not what was promised.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Bonnie Cody Charlotte, NC

I did not have a good experience with trying to join this company. The advertisement did not correspond with actually application to join. Representatives did not seem to be adequate.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 1st, 2021

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Gita Singh Atlanta, GA

The tech was horrible for our dishwasher. He did not know how to fix it. He said he would say it needs a new part, but instead he took our money and wrote that nothing was wrong. I think it was because he did not want to come back and fix it because he did not know home. Home warranty is worthless.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Jennifer S Henderson

Bought my house in May. Dishwasher stopped working last week. Paid the $65 for a service visit. Was told it was not repairable. Then told Choice would not replace it either but would give me a check to get a new dishwasher. Problem is the amount is only $246 which is not enough to purchase a new dishwasher.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 23rd, 2021

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Joey Raskie

They don’t know the definition of Modification vs replacement of the same part.

4 months ago

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Verified Customer

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Randal Dubois

It was the worse thing ever, I wish I had not purchased this insurance

9 months ago

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Verified Customer

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Vinay

I had issues with my washing machine not spinning and my ice maker malfunctioning. They ordered parts and returned to fix them, but the warranty didn't cover the repairs. Unfortunately, the washing machine still wasn't repaired, and my concerns were dismissed. Disappointing service overall.

9 months ago Edited May 1, 2025

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Verified Customer

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James

I had a frustrating experience with customer service regarding a missed technician appointment and issues with my water heater and refrigerators. The technician failed to show up, and when I called, I was put on hold without resolution. My water heater was deemed fine despite rust, and the refrigerator issues were mishandled, leading to further delays. Overall, I felt unsupported and dissatisfied with the service.

9 months ago Edited April 30, 2025

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Verified Customer

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Jeffrey

They are not truthful and do not cover what they say. Stay away!

10 months ago

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Judith Fernandes

Gave me 388 for my oven, couldn't fix it. Rip off Company!!!!!

10 months ago Edited January 5, 2026

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Verified Customer

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JANET SCHMIDT

They come up with excuses to not cover anything. Very dishonest company.

11 months ago

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Alan

Did not give me a fair market price to replace my refigerator.

11 months ago

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Larry

renewed my 2025 contract without any contact

1 month ago

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Mark

takes to long , won't pay full bill. 3 days to get a plumber out with sewage in basement.

2 months ago

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Bill

Wanted coverage on new home in case we have issues

2 months ago

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Sudhir

Not sure about their assessment by their service technicians and their staff

2 months ago

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Jennifer

They were recommended by a friend. So I gave them a try.

2 months ago

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Verified Customer

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Harold

Promotional offering for physicians. xxxx

2 months ago

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Jeffery Stephens

Choice is terrible. Choice never meets our needs on timing, user friendliness, and costs. We will not renew!!

7 months ago

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Verified Customer

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Sassan

They suck , it takes for ever to fix a claim two months for a fridge and still not fix. They suck.

1 year ago

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Verified Customer

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Namia

The whole process is too long and ppl never approve anything

1 year ago

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Verified Customer

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Kirk Garfield

95% of the time repairs are poorly made by people uninterested in preforming equality repairs.

1 year ago

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Verified Customer

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Arnefisher42@yahoo.com

They are then worst i would like them to call me to discuss my issues with a manager

1 year ago

Choice Home Warranty Reviews