Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

star star star star star

Alan Macadangdang Las Vegas, NV

The overall cost and value of the policy got me Choice Home Warranty.

3 years ago

star star star star star

Stephen McMichael Powhatan, VA

Michael was informative, concise and polite. And saved us considerable.

3 years ago

star star star star star

RAUL SALDANA Fort Worth, TX

ALWAYS RESPONDS TO OUR NEEDS. PROFESSIONAL TECHS TAKING CARE OF OUR SITUATIONS.

3 years ago

star star star star star

Theresa West Red Oak, TX

Great customer service and prompt scheduling for service call.

3 years ago

star star star star star

Sarah ONEAL Pearl, MS

CHW is always prompt and repairs are done quickly every time.

3 years ago

star star_border star_border star_border star_border

Ronald Walton Atlanta, GA

Put in a claim and still have not heard from the technician. This is a reflection directly on Choice Home Warranty. I am now considering other home warranty companies.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

star star star star star

Ron Petersburg, VA

My experience was prompt and awesome. I'm glad we switched from AHS.

3 years ago

star star_border star_border star_border star_border

Venice Blackmon Cincinnati, OH

Why am I paying for a home warranty to cover repairs on an item that need fixing in my home and you charge me 475.00 to get it fix. What am I paying you a monthly fee for.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

star star star star star

Wayne Lake Placid, FL

Great job by the salesman who took care of what we wanted thanks

3 years ago

star star star star star

Ed'Wina Wichita, KS

They explained my system to me. I mean everything. I'm so great full.

3 years ago

star star star star_border star_border

Larraine Horrocks Smyrna, DE

To expensive, and the replacement amount given is not enough to replace the appliance. Not even half.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

star star star star star

Demetrius Kennedy Birmingham, AL

Great care so far. Quick and responsive. Constant communication

3 years ago

star star star star star

Linda Smith Rochester, NY

Very pleased with the service I have received whenever i call for an issue.

3 years ago

star star star star star_border

Dennis Johnson Longmont, CO

I like Choice home warranty. Just need to fix the time it takes to get a technician assigned.

3 years ago

star star star star star

Nayalie Laraque Orlando, FL

Great technician! He Made sure that the issue is resolved… Thank you!

3 years ago

star star star star star

Frank Broadway Baton Rouge, LA

So far I'm very happy with choice home. They get right on your issues.

3 years ago

star star star star_border star_border

Wanda Middlebrooks Moultrie, GA

Representatives don't do what they say at Choice. As far as the technicians as a whole I have had no major problems.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 15th, 2022

star star star star star

Ronnie Floyd

He was very professional, came on time a day did a good job.

3 years ago

star star star star star

John Meador Conyers, GA

Everything went very well, all services were perform efficently and on time

3 years ago

star star star star_border star_border

Derrick Nunley Vicksburg, MS

I live in Louisiana ac went out in June been without ac 3 days now not a happy camper🔥🔥🔥🔥🔥

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records indicate your claim has been approved to complete the repair. Please contact your technician to schedule your repair appointment at the earliest available time. Thank you for being a valued customer of Choice Home Warranty.

Jun. 9th, 2022

star star star star star

Fernando de la Mano Iglesias

Everything perfect, Jessica is a great professional. Thanks.

3 years ago Edited September 7, 2023

star star star star star

Darren Rodda Temecula, CA

Timely service with qualified technicians and great communication.

3 years ago

star star star star star

Stephen Chwastyk Pensacola, FL

Claim process is easy and have usually had quick response for repair.

3 years ago

star star star star star

BBQ 4Fun Houston, TX

Fast, efficient service. Thanks for getting my AC fixed so quickly!

3 years ago

star star star star star

Russell Pemberton Magnolia, TX

First time to make a claim and so far, it has been a very positive experience.

3 years ago

star star star star star

Michael Grable Chantilly, VA

The response for service is quite fast with appointments set up for you.

3 years ago

star star star star star

john chapman Baltimore, MD

quick claim response 7 claims over 4 years they answer the phone!

3 years ago

star star star star star

Ramesh Raghavan Katy, TX

The plumber came on time. He knows his job. Fixed the faucet in not time. Great

3 years ago

star star star star star_border

kelly s Lawton, OK

They were great on the phone… Still waiting 3 days later for a plumber to contact me

3 years ago

star star star_border star_border star_border

Patrick Bilicki St Louis, MO

Fought me the entire way. What was suppose to take 20-30 minutes took 8 hours and the company wanted to cancel my install.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

star star star star star

Lindy McLeod Gulfport, MS

Reliable and excellent plan. I will refer this Choice Plan to others.

3 years ago

star star star star star

SSmith Lexington, KY

Quick and response and very easy to schedule online company for repair.

3 years ago

star star_border star_border star_border star_border

Lawrence McRae Madison, AL

To many items that require repair are not covered! Once my contract expires I'll be searching for another company that covers dose things in the home.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 25th, 2022

star star star star star

john mccleery Tampa, FL

Always ready to resolve any issues that I am having a problem with.

3 years ago

star star star star_border star_border

Home Resident Miami, FL

Fair to Good. Technician response is excellent. CHW review replies often take a long time, relatively speaking.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

star star star star star

Darla Wood Raleigh, NC

It's a good service to have when you don't have a trusted professional to call.

3 years ago

star star star star star_border

Wilbert N King Elkton, VA

everything went as promised. The technicians came as planned and quickly solved the problem.

3 years ago

star star star star star

Margie Padilla Miami, FL

Ronnie was great and very knowledgeable. He fixed the problem quickly.

3 years ago

star star star star star

Daniel Hansen Riverside, CA

Agent laid out all the options and did his best to save me money.

3 years ago

star star star star star

Scott Hartman Edmond, OK

Theophill was great. Extremely helpful and answered all my questions.

3 years ago

star star star star star

Crystal Norment GA

It's great, hassle free. They deliver. Good professionals and quality service

3 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Sagar Bristow, VA

My refrigerator become unrepearable and Choice Home Warranty did not replace my refrigerator but imburse me less than 45% of the price of my refrigerator.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

star star star star star

Lorrin Arnold Sweetwater, TX

Customer service is amazing. They went over everything in detail with me

3 years ago

star star_border star_border star_border star_border

Thomas Sanchez Wichita, KS

Policy #: 990302753 Claim #: 154582159 Tech came her on 04/21/2022 and made diagnoses. Nothing has happened since. Dryer is still in need of replacement or repair.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

star star star star star

Frank Renda Maricopa, AZ

Easy to set up a claim ,tech was great ,keep up the good job.

3 years ago

star star_border star_border star_border star_border

Tom DeNapoli Shallotte, NC

i was told by the sales person the it is pretty much all included program, as it turns out my air conditioning problem is one of the few things that is NOT included

3 years ago Edited May 12, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 12th, 2022

star star_border star_border star_border star_border

Peggie Robertson Wichita, KS

Called in claim on 5/10/22 @ 4:29pm have not heard anything. Called 5/11/22 @ 7:00am and went on line and no response. My rating at this time would be very low.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 11th, 2022

star star star star star

Dorothy Thornton Ringgold, GA

Friendly service, tried to sell us more than we could afford

3 years ago

star star star star star

Larry Bozeman Tampa, FL

The technician was excellent and so was his work. All is great

3 years ago

star star star star star

Rafael Ruiz Spring, TX

It was very easy to file a claim via Choice Warrant’s website.

3 years ago

Choice Home Warranty Reviews