Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Sheri Louis

Excellent service! I have had very positive experiences with the resolution of my claims.

9 months ago

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Den

Prompt service. Easy access to file a claim. Used them twice. Both times the problem was fixed.

10 months ago

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Kimberly Potter

Was very easy to file a claim and someone came to our home the next day to repair our leak.

10 months ago

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kashif khan

Excellent customer service more than another company I suggest to all my friends

11 months ago

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Chris Graham

The response of the selected provider to show up and get the repair done. One week is to long to wait for a service repair work to be completed

11 months ago

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Ken Overholser

It should not take seven days to get service on my furnace. What if it was mid-winter? Do you cover hotels, busted pipes, water damage? If a company cannot prioritize heat and AC they aren't worth the money!

11 months ago

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Joe Register Jacksonville, Florida

When I put in an issue on my microwave, it was taken care of and repaired. The process was easy on the website.

2 weeks ago

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Keisha Floyd Avon Township, Illinois

I like the claims process. The response time is quick. Service providers are professional. Great company.

2 weeks ago

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Bob Warmuth Willard, New Mexico

I don't know what to say other than the salesman was nice in telling me what you cover for the home insurance.

4 weeks ago

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Antionette Lockett Breckenridge Hills, Missouri

I dislike the way the claim was handled.

1 month ago

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Bob Crosby Buena Vista, Colorado

What a joke 800.00 for a refrigerator replacement

1 month ago

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Clarke Liles Chester, New York

I didn’t care for your reasoning in this matter. Pretty obvious the fan motor is hitting something in back of refrigerator. I guess you will want to start a new claim and new deductible when it finally fails or causes more damage.

1 month ago

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Trish Clarksville, Maryland

Mr Lorenzo P. patiently answered all questions and went thru all services plans. I would highly recommend.

2 months ago

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Rudy Mayer Shallotte, North Carolina

Policy says items are covered due to normal wear & tear. It does not specify mechanical components only. So a broken handle on an appliance that simply broke from its mounting or a vent cover that rattles loose is not covered. And appeal coordinator does not call on time. Besides it took 10 days to get a service tech visit. BAD DEAL.

5 months ago

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Phyllis Wilson Chicago, Illinois

We had our Refrigerator serviced by Ghost Appliances. They were prompt and did a fantastic job. Happy Customer

5 months ago

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Tonya Evans Richmond, Virginia

Choice Home Warranty has quick service and professional workers working for them. I'm proud to be a customer.

5 months ago

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Jeff Simon

They were quick and had a technician out here on the 2nd day I called. Problem solved pretty quickly 🙌

1 year ago

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Nelson Ocasio

The service from choice home warranty was exceptional, however the company UPP tried to nickel and dime me after pricing was already established. Not good!!!

1 year ago

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Antoinette Hall

Choice warranty is very unprofessional. Despite paying for my warranty in FULL I have been waiting for 5 plus days for a water heater replacement. I have to get a hotel room so that my son can take a shower so that he won't smell anymore at school . This is so unfair. You pay for a service and what do you get as a customer treated like CRAP!!!

1 year ago Edited November 8, 2025

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Ernesto Marquez

It took them 3 months to replace my broken water heater. When they finally replaced it, there was an additional $300 of previously undisclosed fees. I don't understand how they can have a high ranking. This company is dishonest and unfair.

1 year ago

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Richard Harrison Bossier City, Louisiana

The tech came within several days which is faster than usual. He anticipated the cause based on the symptoms and fixed the issue quickly.

1 year ago Edited September 25, 2026

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Douglas Daniels

Filed my first claim for my A/C. The a/c was only 3 years old and had a recent inspection. Despite having all the documentation, they denied my claim. Calling customer service will only get you a call center in another country and they are hard to understand with a prewritten transcript of what they can say. Horrible service. Terrible company.

1 year ago

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Steven

DO NOT.... I REPEAT... DO NOT GO WITH CHOICE HOME WARRANTY!!! THEY LOOK FOR WAYS TO DENY CLAIMS, EVEN IF WHAT IS SUBMITTED IS COVERED VERBATIM IN THE POLICY COVERAGE!!! THEY REPEATEDLY REFUSED TO WORK WITH CLIENT TO ACCEPT PART OF THE CLAIM COVERED UNDER THE POLICY!!! SO DISAPPOINTING.

1 year ago

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Robert Rester

They have totally screwed me and cost me money I don't have and made me sick living without power and sleeping in a recliner in triple degree heat,I'm a67 year old vet living on social security,that's why I had a warranty,and they advertise to help Vets👎🤬

1 year ago

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Kathy Greene

Worst home warranty company in America. Does not uphold contract and lied about what the technician said about hvac unit! Technician was willing to have a conference call to uphold his diagnosis and was refused.. He did not say any of the things that caused them to deny the claim. DO NOT TRUST THIS COMPANY!

1 year ago

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D G

Absolutely terrible!!! Your refused for everything and then they want to send you to a case worker?! Weeks go by and you finally get someone to come out only to be told that’s not covered?! It was said due to an electrical surge?! Like how you figure that?! We had no power outages at all?! Ridiculous! Scammers!!! Do not waste your money

1 year ago

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art

terrible what a rip off.would NOT pay for a/c system labor at all.then tried driving down prices to make you accept.i'm in my 70's and they let us sit in the heat.please please don't NOT do business with them and tell everyone you know.

1 year ago Edited August 18, 2025

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Diane

I waited four hours on top of putting a claim in on July 16 and my fridge is still not working. It is August 12. No one showed up today for the appointment called the warranty company and they told me to sit at Home still and wait I took time off of work to make sure I was here for this appointment. I should be getting reimbursed.

1 year ago Edited August 14, 2025

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Jean Cook

Prompt service call. Replacement amount too low considering today’s prices. Still haven’t received voucher. Voucher when received is for a company not local.

1 year ago

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Stephen

Claim representatives often rude, uninformed and contradictory. I was placed on hold for 45 minutes then disconnected. Policies presented were often arbitrary and capricious. Could not speak with same claim rep with each call.

1 year ago

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Bob Walters

Most of the time the customer response was quite good on the claims. But as soon as the claims got more expensive the tougher they were to deal with. When my AC completely failed they denied the claim.

1 year ago

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Maritza Amaro

Good customer service, always available if online schedule doesn't work or additional help is needed.

1 year ago Edited August 11, 2025

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Frank Rubio

Service to obtain a simple report was and is an impossible task with Choice. They send me to the vendor which unfortunately is unable to do the same via a PDF. The report according to them was a very simple text box with no real information. So unhappy.

1 year ago

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vicente cardelle

I had Sears home warranty ,i never expected Choci Home Warranty to be better than Sear's,,,,,, I waas wrong

1 year ago Edited June 5, 2025

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Robert Porter

They don’t want to help you. Just find out ways to say no. Worst customer service ever. They didn’t have an LG certified tech and told me to go find one. LG won’t honor warranty parts requests from non LG certified techs so the tech Choice Warranty sent me just told me I was screwed.

1 year ago Edited June 18, 2025

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Brian Hunt

Do not use this company. All they do is deny claims. Sell you a bill of goods decisions are final no need to protest. They do not listen and flat out tell you claim denied. Would give them no stars but have t give them one to leave comments

1 year ago

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Chetan Desai

Bad coverage. Find loop holes to not cover some Items. Like door bell. My refrigerator and microwave got bad. They offered 50% of the value stating they are 10 yr old. Had to pay $200 install for microwave for over the top at my expense.

1 year ago

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Bhalchandra

Excellent customer service. Have best repair companies and technician who do parfact repair or service in timely matter

1 year ago

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John Laya

Choice Home Warranty is really fast on finding technicians to get the stuff done. Would recommend them to anyone

1 year ago

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James Riggins

Tech did an amazing job. Showed up within a timely manner. Only improvement is the wait time between assigning a tech to the job.

1 year ago

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Michelle Brown

Every time there is a claim. They find a loop hold to get out of coverage or low ball the claim. Leaving you with either the entire burden of the price of claim out of pocket. This defeats the purpose of getting the warranty.

1 year ago

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Chris Scharff

Wouldn’t pay for more than a half hour for one AC technician to diagnose a complex issue. In my first claim they were unable to find a technician at all. Having this warranty is doubling the expense of repairing our air conditioner. It may have value, but not in my area. I regret signing up and will cancel.

1 year ago

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Joseph S

I like their rates, and I like how easy it is when applying for a repair claim. I dislike their decision making matrix on whether or not your repair claim gets approved.

1 year ago

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DeardS

Quick and painless. The technician arrived earlier than the scheduled time and was very knowledgeable.

1 year ago

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kevin painter

Their contractors usually respond with date, but usually 3+ days off. While not always on scheduled time, are polite and mostly solve problem.

1 year ago

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George Buncich

The technician was awesome he made the repairs and was gone in less than 45 minutes. Thank you Choice.

1 year ago

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Ang Mitchell

I love this protection policy . Within not even 24 hours I was getting call from the repair specialist

1 year ago

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Kathy G

Troy informed me of the differences between Choice Home Warranty and what other companies weren't willing to offer.

1 year ago

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Ran Bryant

the technician that came was very good and very informative about the concerns i had about my water heater.

2 years ago

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Rebecca

Choice Home Warranty are fast and efficient customer service. I had no problems. I’m so glad I have them. ❤️

2 years ago

Choice Home Warranty Reviews