Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Ernie Carrillo Las Vegas, NV

The repair man came in and found the problem immediately. Fortunately it wasn't a serious problem.

6 years ago

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James Spatch Springfield, MO

They have no interest in helping or actually honoring their warranty, but will instead find an exclusion to not cover a covered equipment failure. They do not care about customer service and only care about making money.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 13th, 2020

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Patrick Galland Omaha, NE

Advertises that they cover home furnaces then denies my claim for needing a new furnace so I have to pay for it out of pocket. I will not be renewing.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit where you can place a claim online.
CHW

Feb. 13th, 2020

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Denise Hanson Odessa, TX

Once again Choice Came Through!! They sent out A 1 Rapid Rooter Plumbing and they did fantastic!

6 years ago Edited January 10, 2024

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Phyllis Spears Albany, GA

Excellent service Knowledgeable salesmen ... answered all my questions and provided a discount.

6 years ago

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Cindy jackson Foley, AL

Person on phone was friendly and offering me different deals. Seems to know the product

6 years ago

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Paula Wilson San Antonio, TX

Nothing is ever covered. I call and ask if it will be covered..they send someone and I pay the deductible and then it is declined. Why not tell me up front. I will be looking for another company. 3 strikes!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 4th, 2020

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Michelle Rambert Charlotte, NC

Easily to see listing of offerings and prices Great on follow-up call and pricing by agent Cynthia.

6 years ago

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Frances Curry Crete, IL

They were courteous , eager to accommodate and ever so polite. It made me feel good to have all points covered.

6 years ago

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Charles Isaacson Columbia, MO

Just signed up today so it is a little too early to give a meaningful review. Company representative seemed informed and pleasant.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

Jan. 30th, 2020

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george West Palm Beach, FL

The service for claims have been excellent except one attendant who was negative and not very helpful. Kudos!

6 years ago

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JAS Mesa, AZ

Have filed two legitimate claims, poor service slow to respond, denied both claims. Tried to cancel contract for a refund, they simply ignore. I am filing with Small claims court to correct. This company is a "sham"

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to perhaps provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 23rd, 2020

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Adriana Higgins Dania Beach, FL

Professionalism. I had in my house first now I have it in all of my rental properties Piece of mind

6 years ago

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Nancy Tice Arlington, TX

The sales person was very professional. I am looking forward to a good relationship with Choice Home Warranty.

6 years ago

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Wanda Chattanooga, TN

Choice paid for my oven range to be repaired. I appreciate how they valued me as a customer.

6 years ago

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Guillermo Almonte Papillion, NE

Response to my situation was quick and very easy. Problem was resolved promptly.

6 years ago

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Dave P.

Great customer service ....relatively quick service and missions accomplished ! I recommend Choice Home ! D. Powers

6 years ago

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glenn clausen Sioux Falls, SD

I have a broken system -- a garbage disposal ---& they won't do anything about it !!!! It clearly states that "garbage disposals" are covered on the contract !!!! so , "WHY" , am I without the use of this unit ????? Glenn

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Our records show that we have provided you with a satisfactory resolution and this matter has been resolved.

Jan. 9th, 2020

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Mary B Indianapolis, IN

The technicians that were sent out were knowledgeable polite and friendly and they done their job

6 years ago

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Mike Riley

Your prompt response and successful approach to the problem was much appreciated.

6 years ago

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Gregg J. Chandler, AZ

Technician arrived early and was very professional. He was in and out on 30 minutes.

6 years ago

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Paula Warren Sun City Center, FL

It is easier and quicker for me to handle claims over the phone. I do not like to do business on the internet.

6 years ago

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Ronald Diegle Gilbert, AZ

CHW offers fast service after service is requested. Their personnel are courteous and efficient.

6 years ago

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Frank Everidge Myrtle Beach, SC

they had somebody out the next day and they get the problem solved... Happy so far

6 years ago

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Carol Dallas, GA

The quick response to getting a technician out to service my heating unit was great

6 years ago

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Brenda Rice Ormond Beach, FL

The vendor arrived on time, was courteous and repaired my hot water heater efficiently.

6 years ago

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Lady luck Dallas, TX

Was prompt in placing an appointment for a plumber to come out to unstop my toilet.

6 years ago

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Anonymous Goose Creek, SC

Promptly created my claim and had it assigned to a company and scheduled within 30 minutes!

6 years ago

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Dwight Dale Roswell, NM

I enjoyed my chat with choice home warranty. They were very helpful and gave me all my options and discounts.

6 years ago

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Raymond Badovinatz Taylorsville, UT

The customer service representative was very helpful and explained all available options.

6 years ago

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Mary kK Claremore, OK

Great customer service. Called on Monday holiday week and all fixed by Tuesday

6 years ago

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Michael Patrick

The service technician was excellent with excellent response time. The narrow interpretation of replacing the gas vale by Choise was inadequate.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 27th, 2019

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Kamal Vala Ashburn, VA

Mubarak was quick in identifying the issue and resolved. He is highly skilled and very humble.

6 years ago Edited January 10, 2024

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Stacy Fountain Hills, AZ

As of late I’ve had to find my own contractors and have had a claim denied without anyone from Choice even looking at the issue in question.

6 years ago Edited January 10, 2024

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Antonio Weslaco, TX

Assign repairs within 15 minutes and repair technicians arrived an hour later. Thanks

6 years ago

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Joseph Petrilli Easley, SC

Very well done! Claim submit was very easy. The vendor showed up on time and was knowledgeable.

6 years ago

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Gloria Lloyd Atlanta, GA

This is my fist time using CHW. I am sure about the fastness of answering there claims.

6 years ago

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Paul Atlanta, GA

So far so good. Alan was very professional and courteous so am pleased thus far.

6 years ago

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Ilene Shapiro Port Saint Lucie, FL

Tracy was very nice and informative about the whole plan So sorry I had to cancell

6 years ago

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MC Tanner Dallas, TX

I purchased a 3-year coverage from CHW. I have called them for plumbing, electrical, A/C and most recently because my water heater broke. Not once were the repairs covered. Don't waste your money buying their products.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 11th, 2019

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Eric Lincoln, NE

Did outstanding job very professional polite could not ask for anything more or better

6 years ago

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shenaz halani Metuchen, NJ

Still waiting for a director to call me back to fix to issue.HORRIBLE CUSTOMER SERVICE!!!! ITS A RIP OFF THEY DON'T CALL YOU BACK TO FIX YOUR PROBLEMS WHEN YOU PAY FOR MONTHLY SERVICE

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2019

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Pat Higginbottom Belton, MO

the customer Service Cameron was very kind and tried to help me with the best price available .

6 years ago

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William Summers Decatur, IL

Worst company ever. No one ever answers their phones or calls you back. Then refuses to reimburse you for repairs. I'd like to give them 0 stars but says has to be at least a 1 star.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 21st, 2019

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Ray Pagan Gilbert, AZ

If you read there coverage for example a refrigerate parts you see at least 95 percent of the parts are not covered same way for your A/C;, Stove; Washer; and Dryer. Not happy at all big rip off company.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 18th, 2019

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Tom Fort Mill, SC

Had a perfectly working AC. Issue with compressor and they would not cover stated as pre existing condition when not the case. Bottom line, if cheap repair they will pay. If not the you are SOL. Don’t buy!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 21st, 2019

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Skip Ward Cape Coral, FL

Have an issue with my a/c that is one year old. Claim was denied and it's been three days of me trying to talk to my claim rep. No call back and no e mails! Temp is 95!. Not a very good company.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 15th, 2019

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Jason Brandon, MS

Person was very knowledgeable and seemed really interested in helping me to meet my needs

6 years ago

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Rich Bail Scottsdale, AZ

Fast and thorough service. A claim was denied, but within 2 hours a claims rep solved the problem

6 years ago

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Christie States Phoenix, AZ

I did not have a good experience with sales. He was rude, spoke over me, then transferred me to a dept that was closed because he couldn’t do a refund. Not what I expected. Never again will I call or refer.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Oct. 4th, 2019

Choice Home Warranty Reviews