Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Alexander Hadjiyane Southport, NC

waiting months for a washing machine to be repaired.

2 years ago

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Bobbi Flowers Rocky Mount, MO

I never received a response from my case worker

2 years ago

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Sharron Adreon Orange City, FL

2 weeks ti get ac replaced. 30 min on hold

2 years ago

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Chad Weiner Fort Lauderdale, FL

Poor customer service and limited coverage on everything.

2 years ago

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Steve Bussmann Marion, VA

Our AC failed on June 1st, it is still nto repaired.

2 years ago

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Dianne Mitchell Mc Cune, KS

Never got a call back. I called multiple times

2 years ago

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Joshua Meyers Aurora, IL

Still haven't received funds for $1,000 repair!

2 years ago

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Leonard Smith Jonesboro, AR

Couldn't get anyone out to fix my air conditioner

2 years ago

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Winfred Hinton Winder, GA

They never came back to fix my water heater.

2 years ago

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Michael Dupree Harvest, AL

Horrible experience would not cover ac unit

2 years ago

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Melinda F. Emerson

They have poor customer service and very poor contractors.. They do not care about customers at all.

2 years ago Edited January 10, 2024

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Freda cook

Had appt and technician did not come. Waited 6 hours

2 years ago

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Yolonda Grissett

The service is awful and agents are very unhelpful

2 years ago

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Kevin Andersen Phoenix, AZ

Every claim denied, impossible to deal with on the phonea

2 years ago

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Barbara Trombetta Spring, TX

Slow response. Haven't gotten my money's worth.

2 years ago

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Jack McLeod Shreveport, LA

Lack of service never showed up to do repairs.

2 years ago

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Rodney Childers Pine Top, KY

Takes forever for them get someone to repair my problems

2 years ago

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Sharkler Murphy Cordova, TN

No services has been resolved. No communication.

2 years ago

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Michael Ashley Rose Hill, NC

I had two issues that they did not take care of

2 years ago

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Tye Katy, TX

They never cover anything and it's in the fine print

2 years ago

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john High Point, NC

Poor coverage on big ticket items like air condenser

2 years ago

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Kevin Thistlethwaite Daphne, AL

I had four claims and you didn't pay for one.

2 years ago

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Russell LaJoie Elizabeth City, NC

Sales people tell you one thing and claims tell you another

2 years ago

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Rama Ashburn, VA

Worst service and the worst customer service

2 years ago

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Ruby griffin Evergreen, AL

They can't get service to my home to fix appliance

2 years ago

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J. Hardison Little River, SC

Denied a claim that I proved was righteous.

2 years ago

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Bill Speer Lake Oswego, OR

You never pay claims. Always a lie or an excuse.

2 years ago

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George Wesoloski

still waiting on plumber never did here anything from chw but they keep taking the money every month

2 years ago Edited January 10, 2024

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Paul Rogers Pflugerville, TX

Scam. My out of pocket costs were potentially unlimited!

2 years ago

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Don Marinos Loudon, TN

You cannot contact them by phone or computrr

2 years ago

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Stuart Simons Fredericksburg, VA

I'm waiting quite awhile for my ice maker to be fixed

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2022

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Jennifer Degruise Prairieville, LA

I am currently having a bad experience with getting help with my 2020, $900.00 dishwasher. The serviceman stayed for 10 minutes and didn't really look at it. Claimed I needed a new one. The case manager said he could only offer 250, then raised it to 350. When I asked for a supervisor, he said there wasn't anyone I could speak with higher than him. He also claimed he couldn't cancel my policy for me. I called the customer service line afterwards and the lady said he could have canceled my policy. I was told a different manager would call me within 24 hrs. Still waiting two days later.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2022

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Ricky Caldwell, ID

Lots of "gotchas" to avoid fulfilling claims.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 23rd, 2022

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Enrique Alcala Dixon, CA

7 week and they still cannot fix the garage door opener

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Frank Perkins Pendleton, OR

No show no providers that will work with choice warranty

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 9th, 2022

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LeAnn Jurkas North Fort Myers, FL

They never showed up to do the job and I paid my deposit

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 27th, 2022

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Marilyn Blaine, TN

too slow with results, don't want to cover things

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Barbara Meadough Houston, TX

$75.00 fee even when they don't fix anything

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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Pavitrie Belleview, FL

Do not want the fix the problem I have to pay for it

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 12th, 2022

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Premier Residence LLC Sugar Land, TX

I had problem with the AC unit and didn't repair it

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 5th, 2022

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Verified Customer

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Patty Labranche Laplace, LA

It takes extremely too long to fix a Appliance

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Jennifer Graham Silver Spring, MD

techs sent out are not actually fixing anything so far

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Honey Martinez Columbus, GA

Fast and professional service on both my two repairs

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations. We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 5th, 2022

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m Florida, NY

you never get full reimbursment its a froad

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

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Verified Customer

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Catherine Atchison Tulsa, OK

I still have not received the check for my claim!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the check has been received and cashed.

Kind Regards,
CHW Team

May. 4th, 2022

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Verified Customer

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Brian Morrisville, PA

The poor service almost cause my house to blow up.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Catherine sullivan

Your service is extremely poor and response was lame

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Lisa Swinson

Never can find anyone to come fix things.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2022

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Alisha holland Monroe, NC

Looks for ways to get out of repairing items

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 31st, 2022

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Tina krauss Phoenix, AZ

Issue with warranty and no one calls you back

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

Choice Home Warranty Reviews