Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Verified Customer

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Ralph Garren

The cost is too much and CHE puts band aids on the fixes instead of having to to leave the broke item.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 21st, 2020

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Verified Customer

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Angela Thomas

Response time is too long and a lot of warranty items are not fully covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 5th, 2020

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Verified Customer

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Leslie E Jones

it took two weeks for the repair to be made that is too much time lapse

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Vendor Relations Director.

Oct. 5th, 2020

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Verified Customer

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Robert Fuller

I have had problems getting an icemaker repaired. Also, poor communication

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that you have an appointment that has been scheduled for Wednesday October 7th, 2020 between the hours of 11:00 AM and 03:00 PM.

Oct. 5th, 2020

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Verified Customer

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Carol

Lag time between claim and when the claim is resolved

5 years ago

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Verified Customer

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Wayne M Scott

Donâ€™t provide the best contractors to do any work

5 years ago

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Verified Customer

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Ethel

I needed air condition help and was told you did not do it. Later you did.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 24th, 2020

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Verified Customer

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Mike Meyers

They do a good job but could do better with cash payoff

5 years ago

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Verified Customer

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Farheen

Choice Home Warranty has always taken care of our issues.

5 years ago

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Verified Customer

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Bryon

The company is terrible. I almost feel like it is a scam. I needed it for our AC and no one has ever gotten back to me.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 21st, 2020

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Verified Customer

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Dale

Didn’t cover my AC. I have called them twice and they have not paid for anything. They have denied me.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 17th, 2020

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Verified Customer

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Deneen Charlotte, NC

Service Provider sent was horrible as well as it takes too long to get a service provider

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 10th, 2020

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Verified Customer

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Stacy Decatur, GA

Declining service for repairs that were working when first signing up & later unnecessary stipulations

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 10th, 2020

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Verified Customer

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MGG Jarrell, TX

They need to replace items with good products.

5 years ago

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Verified Customer

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Karla Grapevine, TX

They do not want to replace items. They Choice will just say it's not covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website , under User Agreement.

Sep. 2nd, 2020

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Verified Customer

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Randy Arlington, TX

You have to argue with them almost every time you have a claim.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Verified Customer

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Cindy Williams Greensboro, NC

Twice gave me the wrong contractor. Was without air for 2 days with child who has a compromised immune system

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 4th, 2020

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Verified Customer

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M. Daly

while they respond quickly, the problem is not always fixed.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 28th, 2020

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Verified Customer

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Woody

responsive and most contractors are reliable

6 years ago

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Verified Customer

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Linda Bryant

Very quick response and affordable prices.always professional people who come out to do service order.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your feedback to the Customer Relations Director.
I hope you'll take a moment to evaluate your star-rating and update your rating to reflect the positive feedback.

Jul. 21st, 2020

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Verified Customer

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Randal

It is taking some time to find repair individuals because of the covid crisis.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 10th, 2020

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Verified Customer

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Charisse

The repair technicians that they have are fabulous.

6 years ago

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Verified Customer

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carisma ortiz

waited for a a repair on a refrigerator for over 3 weeks and when i asked for my money back they refused me !

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records show that your claim was resolved as we have provided you with a satisfactory resolution.

Jul. 16th, 2020

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Verified Customer

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Lupe Perez

They are quick to respond to your needs.

6 years ago

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Verified Customer

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Natalie

Most providers they deal with do not deliver good service.

6 years ago

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Verified Customer

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A Colon Bonita Springs, FL

There are a ton of exclusions, particularly plumbing and electric

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Verified Customer

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Debbie Riggs Burlington, NC

They do explain what they cover. They do not replace OLD systems. Or work with you to help cover what is broken

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Verified Customer

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Pat fierro San Antonio, TX

Good service but some delays in finding techs to do job

6 years ago

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Verified Customer

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Lynette Beasley Palm Bay, FL

We are still having th problem but very seldom

6 years ago

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Verified Customer

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Christobal G Musquiz El Paso, TX

So far have followed up on claims in a timely manner.

6 years ago

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Verified Customer

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Helmut Behensky Surprise, AZ

should delineate plans for available coverages up front

6 years ago

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Verified Customer

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helen gibson Fredericksburg, VA

amount allowed on new refrigerator rather low

6 years ago

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Verified Customer

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Greg

Respond quickly when called about a problem

6 years ago

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Verified Customer

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Scott

The warranty doesn't cover the major incidents most of time. Very bad exceptions for most of major parts.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

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Verified Customer

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Margaret

I used my warranty a couple of times for the same problem and it never got resolved.

6 years ago

Reply from Choice Home Warranty

Margaret , please contact us 1.888.531.5403 for further assistance.

May. 21st, 2020

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Verified Customer

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Karlene

They are professional. Good value.

6 years ago

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Verified Customer

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henry Murrells Inlet, SC

sometimes great,sometime not so great because of denials

6 years ago

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Verified Customer

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Richard Asadoorian Bend, OR

Can't reach them. Tried calling and was told to go on line. Not successful.

6 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403 for further assistance.

May. 5th, 2020

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Verified Customer

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Frank Sisneros Pocatello, ID

Had to wait to see if I was covered for a garbage disposal.

6 years ago

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Verified Customer

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Robert Morgan Indianapolis, IN

Helpful more times then not. Have had a few issues

6 years ago

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Verified Customer

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Srinivas Paidemarry Farmington, MI

Good service but many conditions apply for warranty

6 years ago

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Verified Customer

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Marcia

Generally fixes problem; sometimes needs a recall

6 years ago

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Verified Customer

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Antwyn

Because they take your money each month but it takes 30 day to get a check for replacement of applicants

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 21st, 2020

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Verified Customer

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Jane

Customer service was informative and speedy.

6 years ago

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Verified Customer

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Fran

Easy to schedule and have successfully fix our products.

6 years ago

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Verified Customer

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Rhonda T Hamic

covered items are less than items that are not covered

6 years ago

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Verified Customer

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Elexsis

Experience with 2 claims was different but got done

6 years ago

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Verified Customer

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Andy Sundell

I have been waiting over two weeks to get my washing machine fixed. Their service has been horrible.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that the claim has been fully approved for repair by your technician.

Apr. 21st, 2020

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Verified Customer

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Crystal

I had a technician to take my money and the issue was not fixed

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 7th, 2020

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Verified Customer

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Star

Hit it miss finding a tech in my area.. Techs that have been found were great

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 7th, 2020

Choice Home Warranty Reviews