Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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James Cassell Walnut Bottom, PA

So far responses times have been good. recommended tech was great!

4 years ago

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Gloria J Harris New Orleans, LA

I called a claim in for plumbing repair. The technician was very good.

4 years ago

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Steve Sierra Vista, AZ

Covers all the important things. Easy to get someone on the phone n

4 years ago

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kim lane Baytown, TX

Customer service is exceptional! always prompt and on time with their response

4 years ago

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Jolynne Duree St Louis, MO

So far my agent was very helpful and I received a very good deal

4 years ago

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Rashida Beasley Grand Prairie, TX

Terry from Mr Smiths Repair was great. On time and hopefully completed the work effectively.

4 years ago

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Tony Turner Harlem, GA

Quick response the company they assigned to me was very professional.

4 years ago

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PEARLESTINE Grady St Louis, MO

Fast , friendly and efficient service and I recommend this company

4 years ago

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Cecilia Allen Detroit, MI

I am a first-time customer. Your company was my first choice. Also like mention that Dionne F was a pleasure to speak with.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Sales.
We hope you will take a moment to update your star-rating to reflect your positive experience.

Dec. 14th, 2020

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Joanne Mulzoff ,

Denied a legitimate previous claim, CHW fabricated a reason to deny the claim to BBB and then never resolved issue, even though claiming it would “proceed accordingly.”

4 years ago

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MJW MJW Glen Carbon, IL

James is great to work with. He explained everything without high pressure.

4 years ago

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V. Quin Yorkville, IL

The process was easy and repair was done quick and correct .

4 years ago

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Deborah G Yates Hyattsville, MD

Troy W was very thorough & helpful walking us through the process. Thank you!

5 years ago

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David Hermens Cuba, MO

Excellent service with quick response, quality and professionalism!

5 years ago

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Ella Odessa, TX

Good value! And the salesperson, Harry is very nice and knowledgeable.

5 years ago

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Manoharan Mariappan Madison, FL

Customer service is awesome! Without bargaining, they provided the best rate.

5 years ago Edited June 5, 2024

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D. Upton Littleton, CO

The representative was very helpful and provided great explanations.

5 years ago

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Miguel Hudson, FL

Quick response to my issue. Immediate scheduling of service for repair the next day.

5 years ago

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Niamad Foote Dalzell, SC

Whenever one called there is always someone to reassure and take care of the problem

5 years ago

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Crystal Martino

It takes like a week to get a technician to come out at times.

5 years ago Edited January 10, 2024

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Judy Columbus, OH

Immediate attention to the problem...Even during Thanksgiving.

5 years ago

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Tangy Central Islip, NY

Very knowledgeable and helpful.I received a quick appointment.

5 years ago

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AWAD AWAD Antioch, TN

Technicians are the biggest problem because they are very slow to respond even if the problem cannot be delayed

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 30th, 2020

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Henry Lavigne Jr Humble, TX

every one you send to us very friendly know there job very well thank you.

5 years ago

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Ed Stewart Atlanta, GA

Hate that a repair can get denied simply because it is not listed as a covered component, even though it is what caused a covered component to fail in the first place.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 30th, 2020

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Ivy Goodlow St Louis, MO

So far, we are pleased with the service and how quickly it was answered.

5 years ago

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Phyllis Hauner-Morris ,

Finding out the hard way that they will NOT cover the expense of a comparable replacement appliance, despite what is written in the contract.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Nov. 19th, 2020

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Patti DeWitt Lexington, KY

Prompt response. Pleased with all contractors sent to my home.

5 years ago

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Yan Zhang Vienna, VA

Thanks for the quick response, we got the issue be fixed same day.

5 years ago

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Randy Hollis Cape Coral, FL

Always quick to respond. Technicians always proficient and courteous.

5 years ago

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Matt Morris Heflin, AL

Updates happened very fast. My family was very happy with the responsiveness.

5 years ago

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Tina Pell City, AL

They send out someone for one thing when the problem was for something else. They don’t care about their customers just the money. I will be canceling my membership.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 12th, 2020

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Maria Young Georgetown, TX

Wonderful. The people you sent was very professional, Thank you

5 years ago

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Sylvan C Weis Lincoln, NE

Very fast service. Don't forget to tell them if you are a veteran.

5 years ago

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Abel Kissimmee, FL

Great customer service, and I'll have no problem recommending Choices!

5 years ago

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Debbie Brown ,

Very quick response. Had a technician out the next day, and he was awesome.

5 years ago

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Raye Green ,

Very respectful, super nice and identified the problem quickly.

5 years ago

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Ric Powers Port Clinton, OH

Shawanda explained everything thoroughly and answered all my questions.

5 years ago

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Vanester Scott Rockford, IL

Adam was very patient with me and very knowledgeable about the warranty

5 years ago

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George Arthur Oakland Gardens, NY

I'm a new customer, so I have no idea. Customer service was great tho

5 years ago

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John Schwarzel Chicago, IL

the tec was very good, repaired very quickly knew what he was doing

5 years ago Edited November 21, 2022

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SONYA L GILMORE ,

Choice has taken my money twice, I was a fool to try choice again...I hot robbed again for my money 32 days of service and both times took 300.00 and no service!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 22nd, 2020

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Stephen Hoy Williamsburg, VA

You do not cover anything you sold me on. I was told everything is covered and only now, I’m being told all the exclusions which is basically everything.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Oct. 22nd, 2020

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Prafulchandra Shah Atlanta, GA

Response was excellent. Technician was on time and did a fantastic work.

5 years ago

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Olivia Broussard Houston, TX

It has been very good on simple projects but not larger like the air conditioning

5 years ago

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Tom Wise Lebanon, TN

The process for enrolling was easy. Representative was very informative.

5 years ago

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Jason Ware Fort Worth, TX

So far so good. Fast service and the repair person seemed to know what he was doing.

5 years ago

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ReddOne07 Snellville, GA

There is always an issue with what is covered I had plumbing issues and the rings under the toilets need to be replaced and Choice declined to cover it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website under user agreement.

Oct. 20th, 2020

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Charlene Gross-Hays McKee, KY

Jared was very polite and helpful. Wonderful customer service!

5 years ago

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Ronovan Chaisson DeSoto, TX

Great opportunity for my older home. Just right on time for me and my family.

5 years ago

Choice Home Warranty Reviews