Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Vicki Coble Huntsville, TX

very good service am very pleased with service

3 years ago

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James Jennings Bonaire, GA

response is good, the service sometimes is not the best.

3 years ago

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Andy M

Choice home warranty rejected a claim for a covered system based on a non-related installation.

3 years ago Edited September 20, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 21st, 2021

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M. V. Potomac, MD

At times it seems that appointments are made without me requesting the service.

3 years ago

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Charles Harper Phoenix, AZ

All Choice does is deny, deny, deny! Dispute manager was left 4 messages and an email with no response back.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 17th, 2021

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Ronita Brown Phoenix, AZ

To many loopholes in contact could have had the work done for the price of the deductible

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 15th, 2021

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Mary Basta Las Vegas, NV

Some of the Claim representatives are rude and one hung up on us.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Donna Gonzalez Missouri City, TX

Most contractors have been good but some aren't as helpful

3 years ago Edited January 10, 2024

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Deborah Nickles Newnan, GA

So far my experience with CHW has been horrible. My claim was denied based on assumption instead of facts.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 9th, 2021

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Alan Chapman Jacksonville, TX

Quick turn around on getting service call scheduled.

3 years ago

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Jason Dungy Columbus, OH

The plumber I spoke to was knowledgeable

3 years ago

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Dean Crossland Hobbs, NM

Good price, good initial contact, sometimes 2nd call hard

3 years ago

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Dixie Read San Antonio, TX

They are very professional and eager to assist.

3 years ago

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Eva saucedo San Antonio, TX

You didn't cover my ac compressor I'm very dissatisfied short to ground was no fault of anyone I will cancel

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Aug. 23rd, 2021

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Charmaine Love Minneapolis, MN

Prompt service I think the service fee is high

3 years ago

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Jesse Wright Clinton, MD

You trying to change me a service call, that should have been fixed the first time

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 23rd, 2021

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Lung Smack Las Vegas, NV

The customer service was very fast and understood.

3 years ago

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Greg Galveston, TX

Cover some but not all still waiting on check for stove for several months and didn't approve simple repair on plumbing

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 21st, 2021

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Wesley Mann Tamiment, PA

CHW are crooks all they want is your money with no intentions on repairing anything and the phone Rep was condensing

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 19th, 2021

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CARLOS DIAZ Carmel, NY

refund offered not even close to real value of appliance,having to wait 30 days to receive the gift card is ridiculous

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 8th, 2021

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Matt Paulson Henderson, NV

Slowest service ever. Emergency AC repair has been waiting 3 days now and case manager is impossible to get ahold of

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 8th, 2021

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Jean Cason Ashburn, VA

To date, we have still not received a phone call back regarding our warranty claim. Worse customer service ever.

3 years ago

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Gaurav Rastogi Fort Worth, TX

The technician was knowledgeable and fixed the issue .

3 years ago

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Willard Horn Lake, MS

Choice Home Warranty is a rip off and a fraud. They do not pay their claims, and they will lie to you.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jun. 21st, 2021

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Alex Fernandez Las Vegas, NV

The automatic phone service was terrible had to call twice

3 years ago

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aubrey reid Fayetteville, NC

I just call and found out that I have to pay for the some equipment, parts and service which is over $2400.00

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 14th, 2021

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Leroy T Allen Checotah, OK

The have prompt responses to your problems

3 years ago Edited September 14, 2021

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Shreelal Bhatter Kuala Lumpur, 14

Prompt action on claims and easy to track

3 years ago

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Kent Kirchner Spring, TX

Claim was denied said drain stop was not a part of the drain p trap technician was great though

3 years ago Edited January 10, 2024

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Jacques McMillan Charlotte, NC

The response time was good. Wish got updates quicker.

3 years ago

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Zhiying Li Pearland, TX

The technician are knowledgeable and on time.

3 years ago

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John Gregg Avondale, AZ

This service was great and the response was very good

3 years ago

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Alexander Williams Charlotte, NC

Adequate service and was able to identify the problem.

3 years ago

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dilip jain Stockbridge, GA

A technician was assigned quickly but three days out

3 years ago Edited January 10, 2024

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Shirin Marvi Chicago, IL

Very easy to put in a claim. Fast service.

3 years ago

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David Hays St Louis, MO

It is ridiculous that the payout takes 30 days. If I had known this I'd have never bought the warranty

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 24th, 2021

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Martin Drew Phoenix, AZ

Professional and capable.Came within 2 days.

3 years ago Edited January 10, 2024

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Glen West Memphis, AR

My experience with Choice Home Warranty has been positive

3 years ago

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Love Love Miami, FL

Everything went fine. The technician was veery good.

3 years ago Edited January 10, 2024

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BRIAN BLASSBERG CA

What i was told does not seem to agree with what the website says

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

May. 6th, 2021

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Rhonda Ballard Washington, DC

Used twice; very prompt response and service. Good value.

3 years ago

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Kana Barnes Gretna, LA

Not helpful at all! Every time I have an issue in my home, it’s a hassle when I file a claim to get items fixed!

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 19th, 2021

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Gary Senior Spring, TX

Very prompt service. Have been impressed

3 years ago

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Len Robert Ashley Somerset, KY

They don't pay for services, or their claims. Didn't pay for A/C repair, water Heater replacement or Dishwasher repair

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claims, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Apr. 8th, 2021

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Bert Baker Plano, TX

Never ever fixed the Web portal issue for Salt water pool. Customer service was good. Never covered what broke!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 31st, 2021

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Unhappy Potential Customer New York, NY

Customer Service Representative was rude and nasty and hung up on me when I asked to cancel the policy.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Mar. 17th, 2021

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Cecily Atlanta, GA

I wish more items were covered in the monthly fee

3 years ago

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Dick Perl Covington, LA

Seems like a good price for the protection offered

3 years ago

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Don Eastin Lake Placid, FL

You have not paid one claim so far. You took my money and have cost me 4 service fees and have done nothing for me.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 8th, 2021

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Rex McCullough Ponchatoula, LA

Process was easy to get policy over the phone.

3 years ago

Choice Home Warranty Reviews