Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Lyn Schumacher Rocky Face, GA

I have had a request for service in since May and it still hasn't been taken care of

3 years ago

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Linda Knight Midlothian, TX

Wasn't able to help me with my air conditioner in a timely manner

3 years ago

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James Kirby Yorktown, VA

Takes too long to get service and technicians are not responsive to contact.

3 years ago

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Evelyn Penn Madison, AL

do not always pay. slow to repair. increase in charges.

3 years ago

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Alice Michael Sevierville, TN

The rules get changed to benefit the company.

3 years ago

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Jorge Rubel Englishtown, NJ

Have had a problem with a vendor that was sent out

3 years ago

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Al Bender Glenview, IL

Didn't approve my claim for AC service/replacement

3 years ago

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steve mandel Colorado Springs, CO

had 3 claims in 3 years. Two were turned down

3 years ago

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Denise Bridgeton, NJ

Still waiting for the problem to be fixed.

3 years ago

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PETER CALABRESE Wood Dale, IL

Difficult to get things done when calling in.

3 years ago

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Mr. William M Treadway

Claim not completed till today. Choice could not find a repairman for the hot tub. Could not source the parts needed. I found the repair man (from the store we bought the hot tub) then sourced and pid for the defective parts.

3 years ago Edited January 10, 2024

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Joan Jaeger Crystal Lake, IL

It's on other page garage not fixed dishwasher was mot replaced

3 years ago

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Terry walsh Tarpon Springs, FL

Service/ was nowhere near what was represented to me at the time I entered into contract

3 years ago

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Loretha Hayden Kansas City, MO

Another denial of coverage, despite upgrading and paying for the premium coverage

3 years ago

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Orestes Torres Spring Hill, FL

Took more than 3 months before can make a resolution on the issue of my Dishwasher

3 years ago

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DM L Wappingers Falls, NY

It took too long to get my dryer working. (18) days

3 years ago

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Dru Warren Fort Myers, FL

One device took over 6 months to complete

3 years ago

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Cindy Hammond Avondale, AZ

Some of the chosen repair people are difficult to deal with

3 years ago

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Victor M Cartersville, GA

Services are poor. And CHW cust service is poor as well

3 years ago

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Deborah Mediate North Fort Myers, FL

Wait time to repair my air conditioner was too long.

3 years ago

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Donna Sparks Orange, NJ

I had 2 service companies, the HVAC was very good and ultimate plumbing has had me waiting since 7/26/22 for "parts" or washers to fix my leaking faucets despite numerous calls to you and to the company. It's just too ridiculous

3 years ago

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cynthia aiken Benton, IL

I have yet to have my electricity done and it has been over a month or two.

3 years ago

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Stephanie Merkli Dela Cruz Richmond, VA

Accurate and complete communication is lacking

3 years ago

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Jeanette Roca Oakland Gardens, NY

the one time I filed a big claim in 6 years, they gave me a hard time and denied it

3 years ago

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Rita Rothenberg Whitesboro, TX

5 times you've come to fix my GE refrigerator and it's still not right

3 years ago

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Seymour Wodakow Englishtown, NJ

Lack of direct, personal contact with CHW.

3 years ago

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michael t skidd Saint Johns, FL

still waiting for the claim amount they have promised.

3 years ago

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Michael Holly Springs, NC

I think the the value for the coverage was good.

3 years ago

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Sue bayus Millsboro, DE

Took 2 weeks to find me a vendor. Too long.

3 years ago

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Karen Volmer San Antonio, TX

You should pay to replace appliances in full.

3 years ago

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Andtew Fontana, KS

Lots of missed appointments from their service technicians

3 years ago

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Ed Xiques Tampa, FL

It takes too long to get things repaired.

3 years ago

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Arlene Otis Palm Desert, CA

Service provider that Choice recommended was terrible.

3 years ago

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Gary Quinton Wilmington, DE

Cannot choose repair contractor for contracted repairs

3 years ago

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Ronald James Beaver, UT

When you have a repair it takes awhile to get it completed

3 years ago

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Sara McKay Riverview, FL

Challenging to get in touch with customer service rep

3 years ago

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Ronald D Grimmette Cordova, TN

I have current claim that has and still pending/unresolved.

3 years ago

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you sent me an email Fredericksburg, VA

Fixed my ice maker. but denied my AC claim.

3 years ago

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Bj Chumley Washington, UT

First people were awful. Second people never showed up or even bothered to call.

3 years ago

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John Ramey Frisco, TX

the approval process and customer service is TERRIBLE. Will not renew nor ever recommend

3 years ago

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Curtis Stitt Lynchburg, VA

Terrible service. Takes weeks to get a technician and then they refuse to fix anything.

3 years ago

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Nikhil Saint Joseph, MI

Worst service ever. Only care about saving money and ways to ignore customer claim submissions.

3 years ago

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Lisa Abingdon, MD

Horrible. I still have not received my check and the customer service guys was a jerk

3 years ago

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John Canton, GA

Horrible customer service no follow up on claims customer service agents who can't speak English

3 years ago

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Lynn Reid Houston, TX

Customer service is garbage and they have no service delivery accountability.

3 years ago

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S Bloecher Texarkana, TX

Been waiting for almost a month to get reputable repair man for water heater!

3 years ago

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Ron Baker Kansas City, MO

Takes to long to get service!! It took 10 days to get someone out!!

3 years ago

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William King Denver, NC

Not happy with the quality of people available to address problem.

3 years ago

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Lynda Sidney Kenner, LA

They do not honor the stated obligation when it comes to replacing appliances

3 years ago

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Jim Buonpane Aurora, OH

The repair I need has yet to be performed after waiting 5 weeks and counting.

3 years ago

Choice Home Warranty Reviews