Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Virgil Hawkins GA

CHW was able to take care of the issue I reported.

2 years ago

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Harold Bryce Deltona, FL

Slow on assigning technican to resolve problem

2 years ago

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Alonzo Sanders Chicago, IL

I just like the services I get from everyone.

2 years ago

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Delancy Alexander Atlanta, GA

Customer service depending on who you speak with can be a bit unprofessional.

2 years ago

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T.J. Troche Las Vegas, NV

For as extensive as the list of things covered is, theres a lot of “no that isn’t covered”.

2 years ago

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Berti Ewertz GA

The customer service I receive is exceptional

2 years ago

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Anthony Calligaris Chelsea, AL

Very easy to work with. Handles your claim in timely manner

2 years ago

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Sarah Rose Oak Lawn, IL

Awful, people do not return calls. They play pass the buck and do not fulfill their obligations to your contract.

2 years ago

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Linda P Hyder Bridge City, TX

Worker was very polite and qualified. I am disappointed in the product itself. Very noisy.

2 years ago

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Gayle Hornung Lexington, KY

They send non professional repairmen and take weeks to arrive. Sent them away out of concern for my saftey

2 years ago

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Melvin E Abbott Columbia, SC

Resolved the problem this time with one call.

2 years ago Edited January 10, 2024

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Donny E Lithonia, GA

CHA will deny your claims more than they approve! They will also increase your premium every renewal year.

2 years ago

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AD FL

Quick response. Knowledgeable. Efficient

2 years ago

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Nancy Hosey Franklin, PA

So far so good. They try to find right person for job.

2 years ago

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Dannika Avent New Haven, CT

Prompt service and affordable service fee.

2 years ago

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Dnyce Person Charlotte, NC

Takes too long to schedule a repair and this was my second time waiting over a week for a repair person.

2 years ago

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Vasudevan Bhagavatula Dublin, OH

Prompt response and quick action. Nice job

2 years ago

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Rick Dunn Carlsbad, CA

The sales pitch was convincing and well delivered .

2 years ago

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Donna Fornof Bess San Angelo, TX

I’ve had to make a dozen calls to try to figure out what’s going on with my claim. Grrrrr!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Paula Roberts Cleveland, TN

Problem with Air Conditioner resolved quickly.

2 years ago

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Joe Boiseau Peoria, AZ

Very rapid response. to request for service.

2 years ago

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Tim Timbo Phoenix, AZ

Just disappointed with Choice discussion on repairing my pool pipe.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Scotch Millsap Chelsea, AL

He was quick, courteous and professional

2 years ago

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Thawkes2017 Saraland, AL

The price is fair for the market. But it’s only worth it if you need to repair or replace a major appliance.

2 years ago Edited October 19, 2022

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Portia Parker Atlanta, GA

have not been able to get them to pay for much that has gone wrong

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2022

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Michael Mcdonald Dallas, TX

The service was late 3 days, but the tech was efficient

2 years ago

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Nathanial Royal Indianapolis, IN

Everything was good I just had problems on understanding what she was saying

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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yolanda aviles New York, NY

Friendly and very helpful. Would recommend him

2 years ago

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Sabrina Landry LA

Timely response to my issue or claim request

2 years ago

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Kendra Winchester Virginia Beach, VA

They sent a tech out asap. Tech came on time.

2 years ago

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Trinda Lambert Tucson, AZ

Set up communication with vendor quickly

2 years ago

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Linda Ordaz Festus, MO

The wide variety of items covered under plan is good.

2 years ago

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Ram Prabhakar Phoenix, AZ

The technician was very competent, knowledgeable and professional.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

May. 5th, 2022

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jc Alpine, CA

They were very prompt in filling my request/.

2 years ago

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kricul1 Cleveland, OH

Tech did a great job! Happy with service!

2 years ago

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mearl batchelder Waterford, WI

they had the repair people out the next day

2 years ago

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Sammy Sutton Productions Springfield, MO

This experience was good so, my opinion is certainly rising.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Linda LeBlanc Timmes Phoenix, AZ

Fair resolution to my problem. Agent was very responsive.

2 years ago Edited January 10, 2024

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Mary McCoy Fayetteville, NC

They don't often pay my claims...theirs always an "out' for them.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 13th, 2022

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Steve Davis Pinehurst, NC

There are appliances not covered. Choice chose to not warrant my microwave. I had to pay for the repair.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 13th, 2022

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Samkatgirl 107 Portage, WI

I feel like I was given a very low ball offer on the resolution of my failed appliance.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2022

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Robin Miller-Schneider Spring Hill, FL

Im on my 3rd week waiting for you to approve there cost to fix my shower leak, nightmare all the way.

2 years ago Edited January 10, 2024

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Karen Evans Waco, TX

I dislike this company because they are holding me responsible for what their contractor did.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 22nd, 2022

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Anne Grivas Lutz, FL

Technicians come quickly to rectify the situation.

2 years ago Edited March 4, 2022

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Yolanda Petty Philadelphia, PA

New customer. No claims filed. Friendly sells Rep., Shawn.

2 years ago

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Mark Redmond Dothan, AL

They are quick to respond and to set up service.

2 years ago

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Daniel Fredricksen Peoria, AZ

Pool Pump Replacement. Tech arrived as scheduled.

2 years ago

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Robin Frances Ocala, FL

Choice Warranty has great customer service.

2 years ago

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Janice DePasquale Bayville, NJ

The service call was made promptly. However, Choice refused to cover the damaged item

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 15th, 2022

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Teri Thomas Fort Worth, TX

Helped me prior to effect of contract!!!

2 years ago

Choice Home Warranty Reviews