Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Stacy Fountain Hills, AZ

As of late I’ve had to find my own contractors and have had a claim denied without anyone from Choice even looking at the issue in question.

6 years ago Edited January 10, 2024

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Antonio Weslaco, TX

Assign repairs within 15 minutes and repair technicians arrived an hour later. Thanks

6 years ago

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Joseph Petrilli Easley, SC

Very well done! Claim submit was very easy. The vendor showed up on time and was knowledgeable.

6 years ago

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Gloria Lloyd Atlanta, GA

This is my fist time using CHW. I am sure about the fastness of answering there claims.

6 years ago

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Paul Atlanta, GA

So far so good. Alan was very professional and courteous so am pleased thus far.

6 years ago

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Ilene Shapiro Port Saint Lucie, FL

Tracy was very nice and informative about the whole plan So sorry I had to cancell

6 years ago

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MC Tanner Dallas, TX

I purchased a 3-year coverage from CHW. I have called them for plumbing, electrical, A/C and most recently because my water heater broke. Not once were the repairs covered. Don't waste your money buying their products.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 11th, 2019

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Eric Lincoln, NE

Did outstanding job very professional polite could not ask for anything more or better

6 years ago

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shenaz halani Metuchen, NJ

Still waiting for a director to call me back to fix to issue.HORRIBLE CUSTOMER SERVICE!!!! ITS A RIP OFF THEY DON'T CALL YOU BACK TO FIX YOUR PROBLEMS WHEN YOU PAY FOR MONTHLY SERVICE

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2019

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Pat Higginbottom Belton, MO

the customer Service Cameron was very kind and tried to help me with the best price available .

6 years ago

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William Summers Decatur, IL

Worst company ever. No one ever answers their phones or calls you back. Then refuses to reimburse you for repairs. I'd like to give them 0 stars but says has to be at least a 1 star.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 21st, 2019

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Ray Pagan Gilbert, AZ

If you read there coverage for example a refrigerate parts you see at least 95 percent of the parts are not covered same way for your A/C;, Stove; Washer; and Dryer. Not happy at all big rip off company.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 18th, 2019

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Tom Fort Mill, SC

Had a perfectly working AC. Issue with compressor and they would not cover stated as pre existing condition when not the case. Bottom line, if cheap repair they will pay. If not the you are SOL. Don’t buy!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 21st, 2019

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Skip Ward Cape Coral, FL

Have an issue with my a/c that is one year old. Claim was denied and it's been three days of me trying to talk to my claim rep. No call back and no e mails! Temp is 95!. Not a very good company.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 15th, 2019

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Jason Brandon, MS

Person was very knowledgeable and seemed really interested in helping me to meet my needs

6 years ago

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Rich Bail Scottsdale, AZ

Fast and thorough service. A claim was denied, but within 2 hours a claims rep solved the problem

6 years ago

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Christie States Phoenix, AZ

I did not have a good experience with sales. He was rude, spoke over me, then transferred me to a dept that was closed because he couldn’t do a refund. Not what I expected. Never again will I call or refer.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Oct. 4th, 2019

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Brian Coppell, TX

Changed to Choice Home Warranty from another company and it was the worst decision I could have made. 3 claims and 3 denials, for any number of "excuses"! Can't wait until my contract is over!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 26th, 2019

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anthony mccann Jonesboro, AR

I just purchased it so I don't have an opinion yet about the service by the salesperson was way to pushy as are most companies these days. It's a shame the way companies treat potential customers these days.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Sep. 26th, 2019

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Mindy Smith Lincoln, NE

THEY SUCK! Called them 3 times EVERYTIME a reason why it wasn't covered. For instance, the water heater - they don't cover a new water heater because they don't cover the 'tank' part - LOTS OF FINE PRINT!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 23rd, 2019

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NR Birmingham, AL

I wish the option for no stars was available. AWFUL company, they have too many exclusions, they can't keep good vendors which is why so many don't show up. I'm sure they manage to run off all of the good vendors.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Sep. 19th, 2019

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C. Frost Greensboro, NC

I have never had an issuer with anything getting repaired. Customer service is always pleasant.

6 years ago

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Jeremy Boswell, IN

Don’t waste your money. They are a scam. You pay for a service and when you need this service they say you’re not covered. And say you caused the issue even when a technician says it’s normal wear and tear

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 30th, 2019

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Stacie Scottsdale, AZ

Renewed for monthly service before my service expired without my permission . I have never paid monthly. I still have days to decide . Had to call and talk to manager to get original one time Payment quoted rate .

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Stacie - please contact us at 1.888.531.5403.

Aug. 29th, 2019

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Jay Evergreen Park, IL

Please don’t not get into a contract with them. I have placed 3 separate claims within the past two years and all my claims have been denied. Please don’t waste your money!!!!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 3rd, 2019

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Larry New Albany, MS

After shopping several home warranty companies, I felt that Choice offered the best value for my money.

6 years ago

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Lawman Stratford, CT

PLEASE DO NOT WASTE YOUR MONEY!!!! THEY DO NOT APPROVE ANYTHING, the contract says it's covered but read the small print, they always have a excuse, THIS IS A TOTAL SCAM I WANT MY MONEY BACK!!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 22nd, 2019

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Candace Tubbs Cincinnati, OH

No supervisors, no service, no way to stop payments. As a customer, I've gone more than 4 months and 5 repair no shows but they continue to take payments they are not authorized to take out. They are a scam.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 19th, 2019

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Pat Deutschman Sevierville, TN

Was lied to by choice warranty - I was called for an appt that was supposedly set up by Choice Warranty- when I called the company that was to come to the house- they hadn’t ever heard of Choice Warranty!!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 15th, 2019

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Mr. F. Taylor Winston-Salem, NC

This company is a fraud. When I submitted a claim for repair, I was given the run around and finally denied. This company collects your money but does not deliver on services.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 8th, 2019

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Sheena Berriel Eagle Mountain, UT

It was great. My rep was awesome. She was fun to talk to and answered all my questions.

6 years ago

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Shirley

Do not have good coverage. Try to find loopholes to deny claims. Would not cover a hot water heater because they called it a holding tank. Would not cover a.c. Because of rust and corrosion on a 31 year old unit.

6 years ago Edited January 10, 2024

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MARK CONNORS Porter, TX

Sign up process was easy and very quick. I hope if I need to invoke this warranty, the service will be as good

6 years ago

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Jennifer Saint Charles, IL

Would give less than 1 stars if I could. This company is a complete scam, they will deny every claim, and you'll be out the $75 service fee. Total bait and switch. DO NOT GIVE THEM YOUR MONEY

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 2nd, 2019

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Elizabeth Bost Concord, NC

This service is a scam!! My water heater busted and flooded my home. I paid for services up front with the company they selected, and are denying reimbursement. I will be seeking further action. Do not use this company!

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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AM Derry, NH

VERY BAD EXPERIENCE. THEY TOOK MY MONEY AND I GOT NO SERVICE.ALL THE APPOINTMENT THEY SET UP FOR ME THEY ARE ALL FAKE.NO BODY WANTS TO WORK WITH THEM.VERY BAD SERVICE.DO NOT USE THEM.

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 30th, 2019

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Gregory Barr Ballwin, MO

Denied out claim for an A.C. repair because my 7 months pregnant wife couldnt wait in 100 degree heat for a repair authorization. A completely despicable company with reprehensible values. Stay away.

6 years ago

Reply from Choice Home Warranty

As our customer, you are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Jul. 30th, 2019

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Humberto Las Vegas, NV

Our expectations were exceeded and CHW handled all of our claims in an efficient manner

6 years ago

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Laura Badovinac Atlanta, GA

They have been calling me non-stop to sell me a policy. After repeating a million times to the salesperson that I was no longer at a CT address he hung up on me. Not a good salesperson, acknowledge the change and move on!

6 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly to address your needs..
Regards,
Choice Home Warranty

Jul. 19th, 2019

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Rene Pearland, TX

They denied all my requests and claims, made it difficult to communicate with them, any appliance has to be replace one day even if you give them Stay away from this company!!

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 19th, 2019

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RICHARD W EAKLE Frankford, DE

Called with a garage door issue. Appointment set u almost immediately. Next step is to fix it.

6 years ago

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Lynda r Torrington, CT

Worst possible home warranty one could ever buy. Do not buy this product. Company look for any reason to deny coverage biggest mistake of my life was buying this policy and I would not recommend it to my worst enemy

6 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on \

Jul. 9th, 2019

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Eddy Patterson Granbury, TX

Work was clean and complete. Was able to do additional services to enhance the performance.

6 years ago

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Dina Brundage Casa Grande, AZ

I really don't feel any stars are deserved. They denied repairs of all claims made when we had them. Customer service does not return phone calls. Very rude,unprofessional service.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2019

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Nicole Kennedy Westwego, LA

The service was awesome. Timely and very efficient. I’m glad I chose home warranty!!

6 years ago

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Geneva Buffalo, NY

Just received a call from a representative named Matt who was very rude and hung up on me because I decided to go with another company if this is the way business is done I am happy I decided to go with someone else!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you had a negative experience with our sales department Geneva.

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Jun. 24th, 2019

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Tim Tucson, AZ

6 year warranty for $1750. A year later my air went out and cost $6,300 to replace by the service people Choice sent out. Claim was denied but Choice offered a token $500. instead of $6,300. Not happy with Choice........

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jun. 19th, 2019

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Momma J Lancaster, TX

Ease with scheduling service call. To get my AC working properly, Choice did not cover what was needed to get it working. Was very disappointed.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jun. 12th, 2019

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Jorge Gamboa Conroe, TX

Fast and accurate. Great service. Aproval for the repairs took less that 30 mins.

6 years ago

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cynthia O'Fallon, MO

If zero stars was an option, I would certainly choose! Not one claim was covered during the year I had this awful company. Meanwhile my family member had every claim covered with the competition. DO NOT RECOMMEND!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 5th, 2019

Choice Home Warranty Reviews