Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Lewis Brestin Tucson, AZ

It took simply 2 months to resolve my issue.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Dan Gitlewski Harrodsburg, KY

Dishwasher leaked,ruining my floor,no helps

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 22nd, 2022

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Verified Customer

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Worthington Henderson, CO

I thought the charge for the service was very high

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 15th, 2022

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Verified Customer

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Rory McGlothlin Houston, TX

This is the second time that the tech goes to fix my fridge and still doing the same

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Verified Customer

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James W Roat Jr O'fallon, MO

never find someone to do jobs or you have to wait for them to find someone

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Verified Customer

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Shirley Williams Acworth, GA

You take your time responding to customer and come back many times before job is completed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 15th, 2022

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Verified Customer

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Barbara A Brown Las Vegas, NV

They have done every claim successfully.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our company. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Customer Relations.

Mar. 15th, 2022

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Verified Customer

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Yolanda Jamestown, NC

My roof never got repaired, they wanted to patch it up.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 15th, 2022

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Verified Customer

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Aman B Washingtonville, NY

They don't have good contractors take too many days to fix things.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Verified Customer

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Sharon Plant City, FL

Choice does not offer any maintenance ideas or news to help their customers

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 4th, 2022

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Verified Customer

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Mitchell Beachwood, OH

My experience has been They will do everything possible not to cover your claim.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Mar. 3rd, 2022

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Verified Customer

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Scott Sanders

Technicians you assign have terrible ratings for service. The last two we have have failed to show up a total of 5 times without even a phone call to let us know they'd not be arriving. I've asked for a supervisor to call twice and they've not called either.

4 years ago Edited February 23, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 24th, 2022

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Verified Customer

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tom

It took 35 days to get my appliance fixed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 23rd, 2022

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Verified Customer

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Jashim Uddin Catonsville, MD

There service very poor and they were not able to finish the work less then 15 days

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 23rd, 2022

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Verified Customer

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Jamsheed Hayatghaib Zion, IL

Roadblocks cks. Claim gets rejected as a matter of process. One excuse after another.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 24th, 2022

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Verified Customer

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Ed Seay Magnolia, TX

Slow to follow up on completing unfinished repairs.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 24th, 2022

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Verified Customer

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Erasmo Herrera Amarillo, TX

did a claim on 02/10/22. and they still can't find electrian to work on my house. didn't get update

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 24th, 2022

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Verified Customer

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Ralph III Whitaker Honolulu, HI

Not helpful at all regarding my broken AC. They could care less that I'm a veteran and a senior.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 24th, 2022

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Verified Customer

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Jeanne garafano Cranston, RI

I waited 7 weeks for washing machine parts and at the end decided not to fix it

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 18th, 2022

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Verified Customer

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Anitra Mouton Lake Charles, LA

Problem with two contractors for the same issue

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 18th, 2022

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Verified Customer

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Judith Reno, NV

No one has returned my calls. My claim was closed and my part has not been installed

4 years ago

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Verified Customer

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James Richards Billings, MT

limited on what they cover and very poor on following up on their commitment

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 10th, 2022

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Verified Customer

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Gregory K Adams Henderson, NV

Their choice of repair companies need work

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 3rd, 2022

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Verified Customer

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John Lindsly Madison, MS

I still haven't gotten the oven fixed the service technician was terrible!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 3rd, 2022

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Verified Customer

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LS Jacksonville, FL

I've found the companies that come to go out home, their work is very tacky..

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 3rd, 2022

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Verified Customer

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Mark Las Vegas, NV

Could be faster issuing payments but they are good.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 3rd, 2022

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Verified Customer

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William A Gorzelany Sebastian, FL

Didn't realize some appliances aren't fully covered

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 3rd, 2022

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Verified Customer

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teresa smith Shelby, NC

It's ok. Cost too much for what they do.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 3rd, 2022

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Verified Customer

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Ernest Diggs Brooklyn, NY

predatory company take your money and dont cover any repairs always customers fault

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 27th, 2022

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Verified Customer

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Philip Nixon Canal Winchester, OH

I had a hot water tank that failed and choice did not cover anything in purchasing another one

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 26th, 2022

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Verified Customer

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Richard R Onken Marietta, GA

There is no provision for immediate service

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 26th, 2022

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Verified Customer

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Ronald G Wenchel Ellenton, FL

The service I am having on a claim right now is horrible and I wash I never got Choice Warranty.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 27th, 2022

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Verified Customer

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Barbara Kidd Louisville, KY

The plumber never showed up, I had to get another plumber and had to pay them!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Verified Customer

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T L Palm Bay, FL

Because that's how my rates them they're not at the top

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Derrilyn Macon, GA

Frustrating service procedures and decisions

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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kim Riverdale, GA

communication is lacking Customer service isn't that great

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Gerard Murdock Saint Louis, MO

I've been waiting five weeks to get my central heating going with no help from choice home warranty

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Ruth Possehn Phoenix, AZ

Our Choice Warranty took care of our heater just as we hoped they would. Very happy with them.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Customer Relations Director.
We hope you will take a moment to update your star-rating to reflect your positive experience.

Jan. 20th, 2022

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Verified Customer

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Janice Wilkerson Rocky Mount, NC

It took the plumber to long to fix the problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Elizabeth Winston Salem, NC

Because they never get back to you and they don't want to pay for plumbing issues..

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Ellie Mohtashemi

Total misrepresentation of services, most unethical unprofessional customer service in claim department. Fraudulent practices in handling clients claims. The absolute worse company to deal with.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Verified Customer

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Waldemar Lugo Port Saint Lucie, FL

Because some service need more in attention to customers

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Verified Customer

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Thomas Patke Odenton, MD

It took 2 weeks to have my hot water tank replaced.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Anthony Tiverton, RI

Disappointed with the delays in repairing the oven

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Norma Buerge Harrison, AR

Idid not get any money bck from you for getting my furance fixed

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Verified Customer

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Joseph Burton New Castle, DE

Oven could not be repaired and was not replaced I had to get one

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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ROGER E RIGGANS Kansas City, KS

Communication is bad, And I don't trust the companies you use.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Kelly Otis Jenks, OK

I have been waiting for next steps for my microwave for several weeks now.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Donald W Johnson Center Valley, PA

Five weeks for microwave claim to finalize

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Stephanie Blasch Greenbrier, AR

they denied a claim for a $50 Thermal expansion tank after I paid a $75 service call

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 13th, 2022

Choice Home Warranty Reviews