Choice Home Warranty: Read 42,109 User Reviews From Real Homeowners

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Jie Ren

A lot of items they should cover but they refuse to cover. It is very frustrated.

1 year ago

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Gary Gibson Chesapeake, VA

Didn't like response time to get technician to my home.

1 year ago

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Rick Evans Winston-Salem, NC

Choice is difficult to deal,with . Choice would prefer if you did all the work for them

1 year ago

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lindsey05 Enterprise, AL

Company does not cover every repair they say is covered at time of plan purchase.

1 year ago

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Christina Albertson Papillion, NE

I waited a week in 100° temperatures to have a tech accept the order!!!

1 year ago

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Robert Biloxi, MS

Monthly payments want up with out notice and service fee

1 year ago

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Michael

Price just went up again. 7.00 a month. May have to call and cancel.

1 year ago

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Stanley New Freedom, PA

easy to sign in and get needed informatio

1 year ago

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William

Paying 300.00 out of pocket for a water heater

1 year ago

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Mark Norman, OK

Weak customer service, communication and accessibility to actual person

1 year ago

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Davina Martin Chicago, IL

The price I was originally thought it was for $475 but I was charged $525.

1 year ago

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DS Denton, TX

They tell you one thing and do another. A waste of money they took forever to make repairs.

1 year ago

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Linda Sebring, FL

choice refused payment because I didn't get prior approval to very minimal work approx $144.

1 year ago

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clay gibson Blackshear, GA

They look for ways not to pay your claim , no way to go up ladder to get a resolution

1 year ago

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Robert Gonzales Kansas City, KS

Denied claims. Slow to reimburse for paid claims. Still waiting for reimbursement after 60+ days.

1 year ago

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Larry Reseda, CA

UNACCEPTABLE CUSTOMER SERVICE, OFTEN NO RESPONSE.

1 year ago

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Michiko Buckner

Service fees that were paidset on one claim

1 year ago

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Amorsolo Navarrete Sacramento, CA

Took forever to talk to someone on phone

1 year ago

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Donna Norman Clinton, TN

the whole experence. No one speech english .

1 year ago

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Harvest Temple Indianapolis, IN

Terrible company never pay any claims, never again will they get another dime of mine.

1 year ago

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BarbieAnn Las Vegas, NV

I’m not going to give a good rating because the staff that helped me out was very rude .

1 year ago

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jerry cameron FL

He seemed to be in a hurry, was relatively nice though

1 year ago

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John Krause St Louis, MO

Becoming harder to see consistent responses on like claims!

1 year ago

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Gregory Wagner Florissant, MO

this warranty was worthless for my last AC issue

1 year ago Edited January 10, 2024

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Jack Kulasa St Louis, MO

Been waiting almost 12 hours instead of 6 to hear something about my claim!

1 year ago Edited July 20, 2023

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Me me Richmond, TX

`Had wrong address wanted to contact no one pick up call for more than 40 minuted

1 year ago

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Bernie Bonavita Peoria, AZ

Technician seemed very knowledegable. It took 8 days to arrive!

1 year ago

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Seqwana Pryor Norfolk, VA

Not a comprehensive plan and poor follow-up on claims/denials.

1 year ago Edited August 17, 2023

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Rich Price St Louis, MO

Took multiple days to schedule visit. Approx 5 days

1 year ago

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Sean Antoniello

Inconsistency with quality service technicians.

1 year ago

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Third try…… Green Cove Springs, FL

Service and dealing with Customer Representatives…..

1 year ago

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Stanko Rodic Fairport, NY

The worker was nice , but could not correct the problem.

1 year ago Edited July 14, 2023

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Dennis Engen Scottsdale, AZ

Not replacing equipment with similar equipment.

1 year ago

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Jane Cook Osborne Houston, TX

Jose was very friendly and helpful but I have not had a good experience with the company.

1 year ago

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Ed Rosser Ypsilanti, MI

Have no replaced my air conditioner as recommended by 2 different technicians :-(.

1 year ago Edited January 10, 2024

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Gladys Bittinger San Angelo, TX

Fastest response time and email communications were great

1 year ago

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CARL VIEL New York, NY

They have been denying too many of my claims

1 year ago

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Kimberly Felker Chicago, IL

No ease in use…just ok. Could l not do online

1 year ago

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Isaac Gian Carrollton, TX

They didn't pay what they were supposed to pay.

1 year ago

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Verified Customer

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Nakia Campbell Atlanta, GA

Things get patched and not fixed !! Providers of services are rude

1 year ago

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Llew Nash Park Forest, IL

It's hard to contact choice home warranty to file a claim

1 year ago

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Verified Customer

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Larry Becker

This company looks for any way possible to deny or reduce it payments on claims.

1 year ago

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Verified Customer

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Alex Gant Phoenix, AZ

I dislike the time for follow a claim, is almost 2 moths, claim currently open without any help yet

1 year ago

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Ronni Gallegos Trinity, TX

You never know anything upfront and it ends up costing you so much money in the end!

1 year ago

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Wendy Singh

My complaint not complete yet. Still waiting for them to come and do the repairs.

1 year ago

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Verified Customer

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Carol Harvey Phoenix, AZ

Never received any written coverage documentation

1 year ago

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Verified Customer

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Emilio

I canceled the agreements and I’m still waiting for the refund of the prepaid premiums.

1 year ago

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Darriebw Atlanta, GA

Your portal doesn’t work! Fix it, your rating will improve.

1 year ago Edited January 10, 2024

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Verified Customer

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Ginny Wayne, PA

Company slow to act, I feel they are always prepared to deny submitted claim.

1 year ago

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Verified Customer

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C C Temple, GA

They are dishonest and this is an awful company that I can’t say enough negative things about.

1 year ago

Choice Home Warranty Reviews