Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Carol

I regret purchasing this home warranty for your company!

6 months ago

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Dan

Thought it sounded good to have apliances etc protected.

6 months ago

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Rajkumar

It’s lousy company. They always find a way not to pay.

6 months ago

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Dale

salesperson lied to me about what choice would cover

6 months ago

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Paul and Cathy Dorman

Read an article that (falsely) had them highly rated

6 months ago

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Bruce Rust

They hid behind the fine print and refused my claim.

6 months ago

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Jeffrey and Rebecca Hallett

Have not been contacted by a service provider yet.

6 months ago

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George Evans

We still do not have heat! Very unhappy!

6 months ago

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Raylene

I hate your company it don’t live up to your standards

6 months ago

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Juanita

Poor customer service. Misleading coverage. No follow up.

6 months ago

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Nargis

Fock you again you people are citer and cite with me

6 months ago Edited November 8, 2025

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Kenneth

It was included with the purchase of our home

6 months ago

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Dan

They made big promises. In reality none were honored.

6 months ago

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Sandra

I am not satisfied with the service at all.

6 months ago

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Kenneth

Not dependable, customer service AI, terrible.

7 months ago

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William

Didn’t like any of the process! Still broken

7 months ago

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Diana Bowen

You do not work with your customers - would never recommend

8 months ago

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Hm

Left us with no refrigerator for 30 days

8 months ago Edited September 11, 2025

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Mandee Greer

I had to fight and appeal to get coverage yet again

8 months ago

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Dan Morales Knoxville, TN

They offer 30 days free . Or one month free . They never applied and credits and when I called they it can’t understand them so I figured that I was wasting my time and basically hung up

2 years ago

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Marie Greensboro, NC

This time was good but the previous claim was never processed so I never saw a technician. I hope this never happens again. It cost me a lot more than ,$60

2 years ago

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Carol Babinski Jacksonville, FL

I do not like rude pushy sales people who don't listen when I try to speak and speak over me like I am not talking. I canceled the policy still it looks like it has not been canceled for a so called highly rated company I don't see why it's rated this high. I do not recommend getting thier policy

2 years ago

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Odette Gittins Mission, TX

Home choice warranty it’s a great company always has help in all my reparations and claims .I highly recommend it.

2 years ago

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Dove316

Choice is by far the worst company I've ever had to deal with. My top of the line furnace died, they installed the cheapest furnace around, Goodman. It stopped working properly too. Don't waste your money on this company. They pay for good reviews, so most of them are fake.

2 years ago

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Twana Gilles Oklahoma City, OK

I found the representative to be very kind and helpful, and he gave me peace of mind regarding my choice to choose this company.

3 years ago

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Tomas Tovias El Paso, TX

I truly liked the coverage and customer service . There is nothing I disliked 2 claims fixed right away

3 years ago

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TheOne AndOnly Gibsonia, PA

My washer broke, the warranty company sent someone local out and he fixed my washer for $50 deductible at the time.

3 years ago

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Rosie Ewing Arlington, TX

I have not filed a claim with this company yet. However, the price for the policy was competitive and fair.

3 years ago

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shawne bradley San Francisco, CA

The Choice Home Warranty program was an excellent warranty program with reasonable rates and excellent customer service

3 years ago

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Azzam Innab IA

So far it looks very good and take lot responsibility from me to fined the rite poeple to do the job

4 years ago

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Billy Brice TX

I have had it for a few years, and still do, but first time I tried to use them, it was a Huge hassle. Ended up getting some satisfaction, but not what was promised.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Bonnie Cody Charlotte, NC

I did not have a good experience with trying to join this company. The advertisement did not correspond with actually application to join. Representatives did not seem to be adequate.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 1st, 2021

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Gita Singh Atlanta, GA

The tech was horrible for our dishwasher. He did not know how to fix it. He said he would say it needs a new part, but instead he took our money and wrote that nothing was wrong. I think it was because he did not want to come back and fix it because he did not know home. Home warranty is worthless.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Jennifer S Henderson

Bought my house in May. Dishwasher stopped working last week. Paid the $65 for a service visit. Was told it was not repairable. Then told Choice would not replace it either but would give me a check to get a new dishwasher. Problem is the amount is only $246 which is not enough to purchase a new dishwasher.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 23rd, 2021

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Mitchell

Terrible, dont even bother making a claim they will not fix anything

9 months ago

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Sandra

Still waiting after 3 weeks to get my a/c finished.

9 months ago

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Michael

No concern with customer satisfaction Poor knowledge of the coverage

10 months ago

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Mukesh

Denied 50% of claims, only paid 10% towards replacement appliances.

10 months ago

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Sheryl

Terrible service. It has been 3 weeks & we still have no working refrigerator.

10 months ago

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Michael Theuriet

They to conveniently tried to reject claim

10 months ago

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Nicholas

Would have saved time and money if I had never heard of them

11 months ago

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Richard

I was without A/C for 60 days due to the incompetence of the CHW management

11 months ago Edited August 8, 2025

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Joseph

Choice declined or request to repair the pluming problem in the bath room.

11 months ago

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Rossana MOHAMMED

They were listed as number 1 home warranty app but it all a lie. The worse company ever

3 months ago

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susanlightx

The company is ok. But if the repair involves repairs such as drywall and paint they dont want to cover ot.

6 months ago

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Dale

It takes too long to get things repaired.

1 year ago

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Wilford

The lack of communication and coordination with contractors and customers.

1 year ago

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Geri

A good type of insurance if you own your home, but not by Choice.

1 year ago

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Earleen Tudor

Waiting to long for money for replacement of microwave.

1 year ago

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Colin

Extremely poor customer service warranty company that hires incompetent service providers.

1 year ago

Choice Home Warranty Reviews