Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

star star star star star

gloria ramos St Louis, MO

the best of my area. DLC Brothers Construction come to one of my property and do a great job!

3 years ago

star star_border star_border star_border star_border

Hubert Finch LA

Not very good especially Lydia C who donor know the policy of CHW. I’m planning to let other Beterans that she is Avery good case manager. She is under the express belief that she is right and the customer has no say so.

3 years ago

star star star star star

Michele Santucci Little River, SC

This is my first dealing with Choice. It was a great experience vendor was very good.

4 years ago

star star star star star

AMY AGNELLI Phoenix, AZ

I have had Choice Home Warranty for years and everytime I need them they come through quickly.

4 years ago

star star star star star

Michael Calligan Palm Coast, FL

So far so good. I made a claim on 7/22 and a tech is showing up today, 7/23, between 7 and 11 am.

4 years ago

star star star star star

Dan hasbrook San Diego, CA

Albert helped me and he made it easy to understand. I am very happy with my decision.

4 years ago

star star star_border star_border star_border

Patrick Dinwoodie Granby, MA

Offer me less than I need to replace appliances and then tell me after I accept it will take 30 days to receive it. 30 days without stove is unacceptable.

4 years ago

star star star star star

RAR Knoxville, TN

Very responsive. Other companies that I have dealt with often took days to get back to me.

4 years ago

star star star star star

Henry Mcconaghy Salida, CO

She listened, investigated and offered a solution. Polite and professional. Only time will tell.

4 years ago Edited November 21, 2022

star star star star star

Petra Babankova Santa Fe, NM

I love the generosity and I love that when somebody comes they are professional.

4 years ago

star star star_border star_border star_border

Danny Sutherlin, OR

Didn’t cover our problem says it was not covered because it was preexisting from two and a half years ago, I think it’s an easy way not to pay, or excuse not to pay

4 years ago

star star star star star

Flora Woodard Ashburn, VA

Fred came before his schedule time. He was very professional and handle the job accordingly.

4 years ago

star star star star_border star_border

Surina C. Lee Las Vegas, NV

Sooooo the agents who answer their phones are always outside… sounds like they are at a party - always!!!! I feel like this is a scam!!!

4 years ago

star star_border star_border star_border star_border

Stacy L Walsh Newark, DE

Was very unhappy. The first technician did not show or call for 2 days. It took us 6 days to get our air-conditioner to work. My husband have severe health issues so that was unacceptable.

4 years ago

star star star star star

Mary Orlando Ponte Vedra, FL

AC was not working. Repairman came on July4th and fixed it. Thank goodness. Was not a long wait.

4 years ago

star star star star star

TMEADOWSINJAX Jacksonville, FL

Website easy to navigate and understand. Repair appointment set within 24 hours.

4 years ago

star star star star star

Gil Piña Zephyrhills, FL

Very pleasant manners of the personnel I spoke to; and very sensitive to customer needs!

4 years ago

star star_border star_border star_border star_border

Felice E

Too many service calls for the same issue. Then after being told that my appliance would be replaced, I was offered a Lowe's gift card that wasn't even 1/2 the cost to replace a frig. Very frustrating.

4 years ago

star star_border star_border star_border star_border

Luann K Sprouse Myrtle Beach, SC

Have policies in place that make absolutely no sense. Won't change policy name from person who sold home to new owner without old owner's approval yet new owner can make requests. Ignorant!

4 years ago

star star star star star

Nick Kahla

The response to the claim is very quick. Very professional service. Easy to open a claim

4 years ago

star star star star star

Dave T Elizabeth, NJ

Technician was fast, flexible in arrival time and solved the problem immediately.

4 years ago Edited January 10, 2024

star star star star star_border

mary smith Wilmington, NC

I have had experience when tech did not show up for appointment. HVACX was great and kept me informed about service.

4 years ago

star star star star_border star_border

Lannie Lara Phoenix, AZ

So far it has been okay. Some of the technicians/companies that Choice Home Warranty utilizes are fair to mediocre, some are very good!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

star star star star star

Genadi Feldman Frisco, TX

I had an issue with water heater (Friday night), stated a claim and the next day it was fixed

4 years ago

star star star star star

NicWms Hephzibah, GA

Awesome fast service. Very courteous associates that came out to repair my AC unit.

4 years ago

star star star star_border star_border

Karen Schmidt Navarre, FL

It was ok but rep was very pushy about selling a 3 year warranty even when I told him multiple times I wasn’t interested.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 28th, 2022

star star star star star

Janet Perkins Atlanta, GA

The service was prompt and I was kept informed of the progress. Great experience.

4 years ago

star star star star star

kawai741 Boynton Beach, FL

On time...Knowledgable...Professional and Neat. There is no better recommendation than the above!!!

4 years ago

star star star star star_border

Steve Bitzer Loveland, OH

I recently made a claim and the response has been great so far. The work has not been completed yet. So far so good.

4 years ago

star star star star star

Syndi Ledesma Pharr, TX

They got to the problem quick..fixed what needed to be fixed..no more sweating..thanks

4 years ago

star star star star star_border

MrsMomaCat Marinette, WI

The warranty and pricing sounds good and I hope I made the right choice and also I will never need your services.

4 years ago

star star star star_border star_border

JLR Brandon, MS

Has been OK but should have read the fine print. When you say electrical you don't cover a lot of it. Ill have to think twice before renewing,

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 15th, 2022

star star star star star

Michael Middlebrooks

Easy to use platform with fast response to requests.

4 years ago Edited January 10, 2024

star star star star star_border

Charlie Tuna Chicago, IL

Easy to deal with the person on the phone. However too convoluted to make a claim. But once I did the agent helped out.

4 years ago

star star star star star

Eric Harmon Lexington, SC

Very courteous sign up process. Representative very knowledgeable about product offered.

4 years ago

star star star star star_border

Loren Kirtley Tarpon Springs, FL

We got our plumbing issues fixed within 48 hours of submitting the claim. That included 2 house calls by the plumber.

4 years ago

star star_border star_border star_border star_border

Kevin Blasier Enid, OK

I am not at all satisfied with CHW. They did not accept my claim, and used a lame excuse not to, causing me to pay $500 plus for services that should have been a $45 service charge.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2022

star star star star star

dolores anderson Spring, TX

Easy quick action on the telephone representative part, very easy to do business with.

4 years ago

star star star star star

Rhonda Crawley Prince Frederick, MD

The Technician, Mr. Nolan W, was on time and completed the job in a professional manner.

4 years ago

star star star star star

Teresa Jacksonville, FL

I was scheduled and contacted the same day. They were here the next morning and fixed my issue

4 years ago

star star star star star

Joe Andrean Deer Park, NY

very professional and prompt. They followed up before the appointment and during the appointment.

4 years ago

star star_border star_border star_border star_border

Winnie Barnes Holly Ridge, NC

I don’t like anything about this company although when I put a claim in they are quick about that but they don’t pay like they supposed to they don’t take care of their customers

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 9th, 2022

star star star star star

tommy bach Denver, CO

Ryan was awesome. Thanks for fixing my A/C so I could cool down in this heat. Very friendly guy.

4 years ago

star star star star star

Leroy Blue Tampa, FL

The technician was very professional and a nice guy but he did try to get over on me

4 years ago

star star star star star

Gloria Branch Atlanta, GA

Technician was courteous, knowledgeable and explained everything so I could understand the process.

4 years ago

star star star star star_border

Bruno Ociepka Swannanoa, NC

The guy who came and fixed our fridge turned out to be very professional and did a great job..........so far so good.

4 years ago

star star star star star

Rachel Pace Loganville, GA

They have always been great at getting the problem solved with great contractors

4 years ago

star star star star star

Danny Bonanni Beach Haven, NJ

the rep and service agent was very professional and spot on as to service and remedy.

4 years ago

star star_border star_border star_border star_border

TK Wehberg Selbyville, DE

If I could rate as -0, I would. !!! Waste of money. So many exclusions that it’s not worth purchasing but the sales person will make you believe that everything is covered. Just be cautious.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 25th, 2022

star star_border star_border star_border star_border

Denise Yorde

After rescheduling a technician twice to service my furnace, I was told I would be assigned a new service technician that would contact me within 48 business hours. I had already waited over a week without heat.

4 years ago Edited December 23, 2024

Choice Home Warranty Reviews