Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Arthur Mitchell Winter Garden, FL

Their sales reps hang up on you if you take too long to make a decision. Happened twice to me.

6 years ago

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Jim Waynesburg, OH

I requested a quote, I received 7 high pressure boiler room calls that day....NJ type

6 years ago

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Jacqueline D Rooths Waldorf, MD

Still distrub - your tech came back today on day 46 and my stove is still not repaired

6 years ago

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Anonymous Littleton, CO

What I read online seemed good; however, the sales rep hung up on me and was very rude

6 years ago

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Kathy

Poor response to claim. Chg for upgrade on hot water heater to bring to code not coveref

1 year ago

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Steve Kendell

Technician was great 👍 and did a thorough job

1 year ago

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John Breshears Sherwood, AR

I felt he was trying to pressure me into a 6 year deal. I want to cancel NOW. Please call me NOW. Thank you

1 year ago

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Carissa Pressley Scranton, SC

We love it for my mother home.. Makes her feel very comfortable..

1 year ago Edited December 2, 2022

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Rebekah Kellogg Elmira, NY

Was not eligible for discounts because I would not pay yearly fee up front .

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Charles Farrell Lufkin, TX

No case manager to talk to about claim!!

9 months ago

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Manuel Kocher The Bronx, NY

Poor service and hidden fees and information

9 months ago

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Burton Hill Green Hill, TN

Lowball $ offer on replacing microwave!!

9 months ago

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Jeff Flowers Melbourne, FL

Approvals everything over basic repairs is denied!

10 months ago

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Charles Henriott Altamonte Springs, FL

They do not cover top quality appliances!

10 months ago

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Norik Sylmar, CA

I don’t have refrigerator more than two weeks

10 months ago Edited December 13, 2023

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Angelika Kerrville, TX

No reimbursement for new a/C system that we HAD to get.

10 months ago Edited December 14, 2023

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Deborah

The problem with dishwasher is still not solved after2 appointments

1 month ago

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James

Service is reallllly very slow service. We are NOT happy this. James

1 month ago

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Islander80 Little Rock, AR

A/C serv req was a mess, cost us $181.79

1 year ago

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James Craighead Houston, TX

Company does not offer a fair price for replacement appliances.

1 year ago

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Brenda Richmond

Telling me one thing and not holding up to it

1 year ago Edited October 4, 2023

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Nikolai Antioch, IL

Choice declined my case with no reason for that. Appeal is in progress

1 year ago

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Kay Dav Phoenix, AZ

They don't communicate in a timely matter about life threatening situations.

1 year ago

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George Conway, SC

My claim has not been resolved. I been paid nothing at this point

1 year ago

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Sandy Harrison Anderson, CA

Lack of communication. No help when requested. Really sad.

1 year ago

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Tesha Johnson

Took too long to assign to a technician only for the the claim to be denied.

1 year ago

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michael laban

The process is too slow and no spervisor

1 year ago

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Lonnie Washington, DC

You guys never approved any of my claim . And take for ever to find a Tech.

1 year ago

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Ismet Minneapolis, MN

I called about my dryer machine, 08.16.23. and they scheduled for 08.24.23.

1 year ago

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Joann Messick Greeley, CO

They took over a month to get the parts in for my repair

1 year ago

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Carlos Soto Orlando, FL

very disappointed with the situation and how myclaim was met

1 year ago Edited January 10, 2024

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david jingozian Myrtle Beach, SC

Waited 2 weeks for repair. Called over 20 times. Had to have it done myself

1 year ago

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robert reams Lincoln, NE

1 year ago Edited January 10, 2024

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William James Pahrump, NV

I filed a legitimate claim #203426003 and was denied coverage.

1 year ago

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Haley Turnage New Orleans, LA

Worth the money but things are not done in a timely manner

1 year ago

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Brandon Smith

Didn’t like that my claim was denied saying it was a preexisting condition

1 year ago

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Vincent Benevento Raleigh, NC

Little disappointed that my septic was not covered

1 year ago Edited January 10, 2024

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Verified Customer

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Terry New Port Richey, FL

Don't want gift cards want a new machine

1 year ago

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Verified Customer

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Robert and Marlene Sacramento, CA

Provided horrible service on our first claim.

1 year ago

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Verified Customer

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Gloria Hot Springs, AR

I have had a lot of trouble with the local techs working on my problem.

1 year ago

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john scanlan Buzzards Bay, MA

when you call, they talk in head piece and too much background noise.

1 year ago

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Verified Customer

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Larry J Goldstein Carnegie, PA

All of your coverages have way too many limitations on warranty coverage.

1 year ago

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Verified Customer

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Edon Freiner Cassville, NJ

Really bad service. We never get what bed from them in a timely fashion

1 year ago

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Verified Customer

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Andrew Morey Hazlehurst, GA

Never followed up on claims about plumbing.

1 year ago

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Verified Customer

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Tom VanDeren Greer, SC

i paid for my hot water heater my Choice Home warranty was actually useless

1 year ago

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Verified Customer

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Greg Muskogee, OK

I pay premium paid the $85 claim March 14th and still no air conditioner

1 year ago

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Verified Customer

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Khyle Wabash, IN

I felt robbed! And no one helped me I still don’t have a working dishwasher

1 year ago

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Verified Customer

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Ray

Dissatisfied with how claims are done and the coverage given

1 year ago

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P C Las Vegas, NV

Not 24 hrs claim call center like they ofer in the advertising

1 year ago

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Verified Customer

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Marcia Dayton, OH

My last claim on my furnace was not covered.

1 year ago

Choice Home Warranty Reviews