Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Anthony Allen McKinney, TX

Simple claims process. Quick service set up after initial call.

7 years ago

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Milo Richardson, TX

Your Choice Company and Mr. Smith were excellent and prompt service providers

7 years ago

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steven savitz Bessemer, AL

everything fine...so far. we shall see when the appnt comes around

7 years ago

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Iris kleidermacher Winter Garden, FL

every time I call for somting it's not cover and when some one come to fix the try to sell you things

7 years ago

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Kim Keel Ocala, FL

Customer Service Rep was awesome and made the setup very easy

7 years ago

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Yolanda Harrison Corpus Christi, TX

JUST MADE A CLAIM ON MY INSIDE AC AND THE CALL BACK REPRESENTATIVES WAS VERY RUDE AND HAD NO PATIENT.

7 years ago

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Ron Burick Mesilla, NM

Great customer service, explaining coverage, options, and terms.

8 years ago Edited September 14, 2021

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Anonymous

The salesman lie and deceive you to get their business and then when you have a claim none of it is covered. I don't appreciate the sleazy way they do business.

8 years ago

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Steve Visoski Rowlett, TX

Service has been very good, and I am glad to be able to extend my warranty.

8 years ago

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A new customer Abilene, TX'

no. not business. it is competitively priced and cheaper than others...there was a promotion sale when I bought

8 years ago

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AARON JENKINS Chickamauga, GA

they always try to find a excuse not fix the probraum. they never repaired anything under warranty,i think the people they under to do the repair is in the bed with them.

8 years ago

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Eyad Skaf Chino, CA

Great and fast response. follow up of claim and immediate dispatch to repair

8 years ago

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Vijay Agrawal

Choice Home Warranty does not cover everything they say when they sign you up! Please be aware of this company who is promising more than what they can deliver.

8 years ago

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Sann Mount Juliet, TN

So far every experience with Choice has exceeded my expectations.

8 years ago

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Kyle Lisa

We are not that satisfied with Choice Home Warranty and their customer service is very poor.

1 year ago Edited June 21, 2024

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Rei Wilson Hollywood, FL

Person was nice but special offer should be offered at six months so you can experience and save for it

1 year ago

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Chuck Kati Buckhannon, WV

Very Poor Service Warranty Not Being Honored Problem Still Not Resolved (We are going on 17 Days Since the Claim was opened) All I get is excuses, no results on my Toilet issue!

2 years ago

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Rafael Orange City, FL

They are horrible they claim to repair this or that but in their contracts they have many exclusions so read the fine print andbe prepared to have incompetent companies come to your home many F rated by BBB

2 years ago

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Lanita Ross Baltimore, MD

This was my first time using the service. It was easy to file claim. So far so good.

2 years ago

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Norman Ortiz El Paso, TX

The gentleman handling my request was cordial & professional. But I have not tried the service just yet?

2 years ago

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Nini New York, NY

Choice home warranty Guarantee worked flawlessly for my budget cost whereas plan repairs.

2 years ago Edited June 22, 2023

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Sally Garcia San Antonio, TX

This is my plan they take long to fix appliances my case my fridge I was without one fir 3 months with my kids all my food went bad they don't reimburse fir food

2 years ago

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Unhappy Customer Long Beach, CA

Unfortunately, this company has a merge with home warranty of America. I was told since February 2022, and since then I’ve had nothing but issues. From a horrible customer service to horrible service technicians.

2 years ago

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Kenneth Britt Waldorf, MD

Great rates. With this changing economy and living on a budget this was the perfect company to choose.

2 years ago

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Gregory Caldwell Rockledge, FL

Customer service experience is always great and handles all my home needs in a timely manner

2 years ago Edited January 17, 2024

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Maria Las Vegas, NV

great customer service! Luke P helped me with getting the most discount from Choice Home Warranty.

3 years ago

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Doug Foerch Vernon Hills, IL

It’s a decent cost vs quality of service. We put in two claims. One was covered well and the other one was only partially covered.

3 years ago Edited December 16, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Brenda Anderson

I had a membership with Choice but was not pleased with their service. My salesman promised me that they covered pre-existing conditions and they do not. I canceled my membership and they kept almost half !!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Katherine Carter Burlington, NC

Daniel had excellent customer service. Answered all my questions and made me feel comfortable

4 years ago

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Chelsea Gangadeen Washington, DC

It appears that a lot is covered, and it is easy to put in a claim. But some things are not clear and end up not being covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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JOHN FRAZIER JR

Very poor customer service received from Choice Home Warranty

4 months ago

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Verified Customer

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Joe

They suck the f---ing worst company I have ever felt with

9 months ago

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Verified Customer

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Edwin

Misled by Choice Warranty, do not purchase!

9 months ago

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Verified Customer

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Audrey

Paying for something I can't use. Denied it sucks.....

10 months ago

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Verified Customer

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Steve

No return calls or answering emails on claims

11 months ago

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Verified Customer

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JL66

Always find a way to refuse to cover a claim

11 months ago Edited January 2, 2025

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Verified Customer

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Sandra

Service takes too long to set up an appointment

11 months ago

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Verified Customer

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Kim

The worst home warranty ever Such bad service

11 months ago

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Verified Customer

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Alan

Claim process is complicated and grossly inaccurate

11 months ago

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Verified Customer

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Charles

PRICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1 month ago

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Verified Customer

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Nathan

Too many denied claims, with pathetic excuses for why they are denied.

1 month ago

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Verified Customer

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Kay

You’re being unable to fix my problems since summer, what a ripoff.

1 month ago

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Becca Finn

This is a scam company They will say they cover somethings and then screw you over.

8 months ago

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Verified Customer

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Jimmy

My service call was not fixed. The professionalism of customer service sucks!

1 year ago

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Verified Customer

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Tony Erskine

Don’t honor policy and make it difficult to file claim.

1 year ago

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Verified Customer

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Ginny

Friendly people, but still have a claim open.

1 year ago

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Verified Customer

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Luis

Horrible I cancelled Terrible service Your vendors are subpar

1 year ago

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Verified Customer

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Sonya

They find every excuse so they don’t have to fix anything.

1 year ago

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Verified Customer

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Mike

Terrible service did not honor my claim unjustly denied claim

1 year ago

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Verified Customer

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Nisha Saria

Most of the time they will try not to approve the claim

1 year ago

Choice Home Warranty Reviews