Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Larry Petchenik MN

They do not stand by their commitment. If it's expensive they turn it down.

2 years ago

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felix vasquez

They didn't get the job done this was the 2nd time. Another co took care of it

2 years ago Edited October 4, 2023

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Kelsey Stockbridge

Very mis-leading information,not helpful

2 years ago

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Lisbeth Alvarado Milwaukee, WI

Did not respond to a claim in a timely manner

2 years ago

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Willie Allen Fairburn, GA

The service fee is too much and you all deny too many claims

2 years ago

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Tom Sicklerville, NJ

What was supposed to be covered was not. Choice Home Warranty is a joke!

2 years ago

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Crissie

The contractors send are not qualified. And don’t help solve the problems.

2 years ago

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James

Had to wait too long like 4-5 weeks for any service. Many times.

2 years ago

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gail baity

I submitted a claim last month, no one had gotten back to me, I’m very upset

2 years ago

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Samuel Alvin, TX

yuo do not call or show up to do the job in a time

2 years ago

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Cynthia Cape Coral, FL

Very poor customer service. They made it it very stressful.

2 years ago

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Emmmacutegirl123 Mcmillan

No appliances still not working/properly working

2 years ago

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umberto 127 SC

Took over 3 days to get a electrician to fix my problem.

2 years ago

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Barbara Evans Tyler, TX

Service has been horrible - did not work with the customer

2 years ago

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Louise Baton Rouge, LA

Customer service is horrible language Barrie

2 years ago

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Randy Bergfield Conroe, TX

Offered $70 to replace a $400 ceiling fan that is one year old! Really???

2 years ago

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Lorna Lewis Effort, PA

THEY DONT COVER WHAT THEY SAY THEY WILL. CANCEL MY POLICY

2 years ago

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Shirley Charlotte, NC

gave me very little to replace my dishwasher

2 years ago

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Cheryl St Louis, MO

Response time and solution disappointing

2 years ago

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Shelia Cherry Grand Prairie, TX

I'm not happy and will be cancelling after 4-5 years over limited support.

2 years ago

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David LaCroix Delray Beach, FL

No alternative when your claim is denied.

2 years ago

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Glenn Lyda Maiden, NC

Customer portal never works. Request service and response back is very slow

2 years ago

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Todd Lake Worth, FL

Very few vendors and not helpful with issue. American home Shied is way better

2 years ago

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Pam

Nothing is covered keep getting denied on claims

2 years ago

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Kathy Whitehall, MI

Claim scheduling and approval very inconvenient

2 years ago

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Tracey McCuan Marietta, GA

Claims are rarely approved. This was a waste of money in my opinion.

2 years ago

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Renee Greensboro, NC

CHW never wants to pay for an item that needs to be replaced

2 years ago

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Dean Los Angeles, CA

It took days to get service tech there was no choice of who to use

2 years ago

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James Marshall, TX

I have had a pending claim for over 6 months and have had no response

2 years ago Edited January 10, 2024

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Virginia Chesapeake Beach, MD

Took too long to get help and 85.00 is too much when we pay monthly

2 years ago Edited January 12, 2024

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John Saint Simons Island, GA

It's too hard to get in touch with anybody there.

2 years ago

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Jerry Pinehurst, TX

When we call to get questions answered, they were no help whatsoever.

2 years ago

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David Johnsrud Apache Junction, AZ

Parts are here but no repairs scheduled in the near future!!!!

2 years ago

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Tom Dickson Plano, TX

Very slow to get the AC and later the heat going.

2 years ago

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Stuart Weston New Port Richey, FL

Poor service customer service lies owes me $75 and never got my money

2 years ago

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Brandee Summerfield West Liberty, IA

No service being provided and many of the agents and a supervisor were awful.

2 years ago

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Rogene Alto, NM

Filed the claim on Nov 1 and didn't get service until November 28

2 years ago

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Cathy Williams Joppa, MD

It has been taking one month and it is still not fix fridge

2 years ago

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Melissa C. Covington, GA

Price is affordable and service/product is subpar. .

2 years ago

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Carrie Plummer New Orleans, LA

Service people sent out, are incompetent

2 years ago

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Susan Hyman Beaumont, TX

Cover very little that breaks or goes wrong

2 years ago

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Micheal K Murphy Spring Branch, TX

3 weeks now with a stopped up toilet and still no repaireman

2 years ago

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Pamela Fernandez El Paso, TX

Because I am not willing to put up with bad customer service.

2 years ago

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Lee Wright Memphis, TN

Repairman took our $65 service fee and never showed up again.

2 years ago

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Virginia Lemaster Louisville, KY

Takes to long to get anything done been without fridge for almost a month

2 years ago

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Damon Sublett Wichita, KS

Terrible coverage. Cheap repairs. Doesn't pay for full replacement if needed.

2 years ago

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Jay Kobus Green Valley, AZ

deceiving methods to avoid payment for repairs etc

3 years ago

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Bill Williams Thorndale, TX

Difficulties in scheduling, no follow-up.

3 years ago

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Stephen Kraft Canton, GA

You refuse to listen to me and the appeal process is only an appeal in name

3 years ago

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Wayne Wong Las Vegas, NV

My electric is out and they scheduled an appointment for me a week later!

3 years ago

Choice Home Warranty Reviews