Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Duane

Never paid for a water heater replacement

3 years ago

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Sanjay Pattnaik Joliet, IL

Very poor service. No technician was assigned for 48 hours in spite of escalation.

3 years ago

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Edmund Florissant, MO

Far too many emails and calls that are very sales pressured oriented.

3 years ago

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BENJAMIN

I DON'T AGREE WITH HAVEING TO PAY AN ADDITIONAL $150.00.

3 years ago Edited January 10, 2024

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Tom & Jennifer Katy, TX

I had an air conditioner go out and Choice wouldn't fix it.

3 years ago

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Frank New Hartford, CT

Our dishwasher has not been working for 6 weeks now and I'm still waiting for a settlement.

3 years ago

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Pete & Cindy Cordova, TN

Some cases they've done well. In some cases they have not.

3 years ago

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Richard Mc Kinney, TX

Some minor issues were handled very well, but our major issue was a total scam

3 years ago

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John presta Chadds Ford, PA

Wasn't covered again. We've used it twice and both times issue not covered. Fine print

3 years ago

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Kathi Morehead Brunswick, MD

Completely inept. Office doesn't know what the technicians are doing. It's a mess

3 years ago

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Marcia Beck Plano, TX

They did not replace my thermostat with what I had

3 years ago

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Joyce Burks Jacksonville, AR

They do not hire the best companies to do the work.

3 years ago

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Bruce Hughes Williamsburg, VA

Your company is a scam. Would not reimburse me after outside vendor approved. Have gotten a laywer.

3 years ago

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Cristina McDaniel Darien, CT

Awful tech support. Disrespectful. Arrogant. Clueless in handling a customer. Very condescending.

3 years ago

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william smith Boca Raton, FL

Poor response time, questionable contractors, not worth the cost

3 years ago

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Aaron Unell Ballwin, MO

One month and my dishwasher is still not fixed - FRUSTRATING!

3 years ago

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Mike Self Saint Louis, MO

I would rather choose my own service technician.

3 years ago

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Wendy Bozel Baltimore, MD

One their serviceman asked for $500 never came back to do the work

3 years ago

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Israel Yarchun Austin, TX

providers were 2 hours away and service appointment 7-8 days from request

3 years ago

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Chuck England Crestline, CA

Took over 2 weeks to fix. Repairman great

3 years ago

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Glen Hunsaker Orem, UT

I bought a 7 year warranty and have made just one claim which they have rejected

3 years ago

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Solomon Harry Ponchatoula, LA

After 20+ failed appointments they were never able to get a tech out to fix my refrigerator

3 years ago

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Pamela Dickinson, TX

Poor custom service, slow to approve claims and contractors used are poor quality

3 years ago

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Brett Swenson Yuma, AZ

I have an open claim that seems to have a problem getting a vendor to do repairs

3 years ago

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Nicholas Gray Sedalia, MO

Almost a month and and our washing machine and dryer are not repaired properly yet

3 years ago

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Donald Heck Eldon, MO

To slow to fine tech in my area charge for thing that should have been covered by warranty

3 years ago

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Linda Kilgore New Baltimore, MI

Claims denied try to get appliance repaired to prevent failure was denied co unreliable

3 years ago

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Richard FRANCINGUES Sorrento, LA

Items are still freezing in the fridge which was the problem I had originally.

3 years ago

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No way jones Topeka, KS

Always disallowed things that were used up, that needed fixing.

3 years ago

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Sharon Cooper Powder Springs, GA

He fixed the machine the charge was very high.

3 years ago

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Kelly J Brown Killeen, TX

Under paid on claim. Wait time crazy. Customer service agents were arrogant and rude

3 years ago

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Patrick Clark Athens, TX

There is so much fine print that allows low or no coverage on major appliances.

3 years ago

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Doug Hayes Calhoun, GA

Approved $165 for parts and labor to replace a furnace control board that the part alone is $790!

3 years ago

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Patriena Sy Killeen, TX

It's 4 weeks now and I am still waiting for a technician to fix my refrigerator.

3 years ago

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Rosanne L Woodroof Warrenton, VA

Poor service, can not get even a plumber, misrepresentation of policy when sold, low reimbursement

3 years ago

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John Cook West Mifflin, PA

You cannot find are boiler repair service bescause of the cost.

3 years ago

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Shellie Stark Bullhead City, AZ

It was difficult for them to get the help I needed.

3 years ago

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Sherry Knouse San Antonio, TX

Do not get updates or notifications in a timely manner.

3 years ago

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Michael James South Bend, IN

Have not been able to get anything done yet.

3 years ago

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Bhavesh Patel Rolling Meadows, IL

I had to pay twice 65 $ for same plumbing Servi ce

3 years ago

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Shirley Turner North Little Rock, AR

Claim for 4605 with A&B plumbing has not been completed .

3 years ago

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James B Phillips Anniston, AL

Did not get my water heater fixed in a timely manner so I had to get it done myself

3 years ago

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Gloria weinblatt Plano, TX

So many exceptions. Had to call over and over to get a response.

3 years ago

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Viraj West Palm Beach, FL

There's been a 6 week time lag for an appliance repair, no update whatsoever.

3 years ago

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Quanilla Stone Mountain, GA

*not enough info*

3 years ago

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Michael Beckman Chesapeake, VA

They charged me for a service call that never should have happened

3 years ago

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Carlos Riveros Lakeland, FL

Bad customer understanding. They make a mistake and won't own up to it.

3 years ago

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Karen Elkridge, MD

Same plumbing problem 11/1 Choice technician repaired 9/15

3 years ago

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Sharon A Hofmann Oakdale, CA

Well, at this point I am still waiting for my washer to be repaired since September 19, 2022

3 years ago

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Karen Christian Sugar Land, TX

My team appt got lost and no one returned my call.

3 years ago

Choice Home Warranty Reviews