Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Jimmie kight Riverdale, GA

They do not honor there brand they say if they can’t fix they will replace they do not

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 23rd, 2020

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Jennifer Irizarry Ball Ground, GA

They basically do not cover anything. Waste of money do not recommend. Would give zero stars.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Mar. 6th, 2020

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Larry Romanelli Liberty, MO

It's too soon to tell. However, Issac was very helpful.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Sales.

Feb. 27th, 2020

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Daisy Scott Baton Rouge, LA

Horrible ,very dissatisfied . They find every reason not to repair or replace what you have.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 22nd, 2020

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Neidy Orlando sotelo Lake in the Hills, IL

Not covering any of my things . Terrible experience feels like a waist of my money .

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 11th, 2019

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Michael Chiloquin, OR

Make sure you read the small print they have not covered anything that I have had a problem with.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Willie Hogansville, GA

Thought they took care of every part of air conditioner but valves not covered

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 20th, 2019

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Sanjay Upadhyaya Spring, TX

They do not pay your claim. Every time you file a claim they will find an excuse to deny it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 8th, 2019

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Wanda Yarnell Massillon, OH

Seems a little slow at first, but gets better

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Wanda.

Sep. 26th, 2019

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Rebecca Floyd Sedona, AZ

This company is an absolute scam!! Avoid it! They will give excuse after excuse to deny all claims!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 30th, 2019

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darcy R azmann Kissimmee, FL

I didn't get answer of my claim. The job was not done.

5 years ago Edited January 10, 2024

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Marlene Floyd Lumberton, NC

Service of 75.00 was paid and then CHW would not cover plumbing issues like they said they would.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
Choice Home Warranty

Apr. 29th, 2019

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Ricky Samuel Jacksonville, NC

They don't really care about their clients but to take their money. Beware of this company.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 2nd, 2019

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Willie c Hartsville, SC

Very knowledge of the product and the service they give.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Willie.

Mar. 15th, 2019

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Powers Friendsville, TN

The biggest rip-off there is they do not honor what they say and extremely poor customer service

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Mar. 5th, 2019

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LINDA McKeesport, PA

This repair went smooth. We have had terrible experiences in the past with CHW

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 28th, 2019

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Vincent Houston, TX

Worthless warranty. My A/C was not covered and my water heater was not covered. Save your money.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration Vincent.

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 7th, 2019

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Sharon La Porte, TX

My experience is NOT Satisfying as you do not Pay for any of my claims submitted.

5 years ago

Reply from Choice Home Warranty

Sharon, thank you for your feedback.

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.

Kind Regards,
CHW

Dec. 14th, 2018

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Carl Watts Staten Island, NY

For what I pay for service, I don't think claims should be so easily denied.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Nov. 13th, 2018

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Jesse Chandler, AZ

Don't call in. Very high pressure sales person. His name is Nathan

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 25th, 2018

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barry ira hechtman

A lot of things are not covered. They would not repair my air conditioner.

6 years ago Edited January 10, 2024

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Karen Thomas Oxon Hill, MD

At first choice would not approve the necessary repairs.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback

Sep. 12th, 2018

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Tracie Alexander Nixa, MO

I’ve had a really hard time with getting my claim processed taken longer than a week

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2018

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Guy F Ellis Reno, NV

Too early to tell as policy was just purchased. Dealing with sale rep was satifactory

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 6th, 2018

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Sharod Wilkes Jackson, MS

Nothing is ever covered. Don't see a need to purchase if they never cover actual problems.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Please contact us at 1.888.531.5403 for further assistance.

Choice Home Warranty

Jul. 13th, 2018

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CNP Grove, OK

Pushy sales rep. Would not take no for answer. Was just looking for a quote.

6 years ago

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Chris Anderson

Had a bad first experience. They didn't come through on a large expense item.

6 years ago

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Brian Gloucester, VA

Left a request on your web site still awaiting a confirmation

6 years ago

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First time Columbia, MO

Customer service, handling claims, is poor

6 years ago

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Arthur Mitchell Winter Garden, FL

Their sales reps hang up on you if you take too long to make a decision. Happened twice to me.

6 years ago

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Jim Waynesburg, OH

I requested a quote, I received 7 high pressure boiler room calls that day....NJ type

6 years ago

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Jacqueline D Rooths Waldorf, MD

Still distrub - your tech came back today on day 46 and my stove is still not repaired

6 years ago

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Anonymous Littleton, CO

What I read online seemed good; however, the sales rep hung up on me and was very rude

6 years ago

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Kathy

Poor response to claim. Chg for upgrade on hot water heater to bring to code not coveref

1 year ago

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Steve Kendell

Technician was great 👍 and did a thorough job

1 year ago

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John Breshears Sherwood, AR

I felt he was trying to pressure me into a 6 year deal. I want to cancel NOW. Please call me NOW. Thank you

1 year ago

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Carissa Pressley Scranton, SC

We love it for my mother home.. Makes her feel very comfortable..

1 year ago Edited December 2, 2022

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Rebekah Kellogg Elmira, NY

Was not eligible for discounts because I would not pay yearly fee up front .

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Jay Christopher Berry Maricopa, AZ

CHARGED A FULL YEAR WITHOUT PERMISSION... want to cancel

9 months ago

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Charles Farrell Lufkin, TX

No case manager to talk to about claim!!

10 months ago

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Manuel Kocher The Bronx, NY

Poor service and hidden fees and information

10 months ago

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Burton Hill Green Hill, TN

Lowball $ offer on replacing microwave!!

10 months ago

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Jeff Flowers Melbourne, FL

Approvals everything over basic repairs is denied!

11 months ago

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Charles Henriott Altamonte Springs, FL

They do not cover top quality appliances!

11 months ago

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Norik Sylmar, CA

I don’t have refrigerator more than two weeks

11 months ago Edited December 13, 2023

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Angelika Kerrville, TX

No reimbursement for new a/C system that we HAD to get.

11 months ago Edited December 14, 2023

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Goudy Jerry Memphis, TN

Dishwasher has been broken for over 2 months. Very poor customer service.

1 year ago

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Ava Wendt Glendale, AZ

My salesperson Thiago lied to me about the service fees.

1 year ago

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Islander80 Little Rock, AR

A/C serv req was a mess, cost us $181.79

1 year ago

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James Craighead Houston, TX

Company does not offer a fair price for replacement appliances.

1 year ago

Choice Home Warranty Reviews