Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Michele Burkhammer Middletown, MD

Everything had been a battle. I regret purchasing this warranty .

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 22nd, 2021

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David Chavez Gilbert, AZ

Claim on 11/3. 17 emails that equip ordered. Still no water heater.

2 years ago Edited November 17, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 17th, 2021

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Regina Batiste Lithonia, GA

The coverage they say is not what you have. Not a lot is covered

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 17th, 2021

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F Chicago, IL

Used once sent tech out quickly but won’t cover the repair

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 11th, 2021

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Tom Williamson

Very dissatisfied with timelines of service.

3 years ago Edited January 10, 2024

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Klaus Maruska Janesville, WI

They always seem to have a crap reason to deny a claim

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 2nd, 2021

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Martha Dominguez The Bronx, NY

Agent lied about the amount of the policy & limitations .

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Sep. 2nd, 2021

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Howard Ester Fort Wayne, IN

Not reliable. No technician avaliable. We had no air conditioning.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 9th, 2021

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Richard Ray

Trustworthiness, lack of character, and contract wording.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2021

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Hobbs Cabot, AR

Never return calls. Many clauses in policy and never have good feedback.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2021

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Ed Atlanta, GA

He was honest with me, which is than I can say for Choice.

3 years ago Edited January 10, 2023

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Chris Miree Wapakoneta, OH

My claim was denied which was disappointing

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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David Tarbet Advance, NC

Won’t cover normal wear and tear. That is what wears out. Ridiculous

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2021

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TChas Imperial, MO

Very poor customer service. This company has cost us time and money.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 26th, 2021

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Carl Arky Salt Lake City, UT

Awful. Total waste of money. Rip off. Deny claims summarily. Never again.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 19th, 2021

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Steven Hartwick Doylestown, PA

Not paying a reasonable amount for a replacement is a shady business model.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 17th, 2021

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Ann Perzan Austin, TX

Nothing good to say. Poor customer service. Poor overall ...no benefit.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 6th, 2021

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SERGEANT Pelzer, SC

Full of loopholes so they do not have to pay a claim. So furious right now!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Apr. 12th, 2021

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Clint Jennings Mount Juliet, TN

DO NOT USE THIS COMPANY. They make decisions on assumptions, not facts.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
We regret losing you as a customer.

Apr. 8th, 2021

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Tram Montano Holland, MI

Still waiting for almost 3 weeks for other outstanding orders.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 25th, 2021

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sally rusch Saginaw, MI

CHW takes a long time to dispatch technicians.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 28th, 2021

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Donald Davis Philadelphia, PA

had a problem with my furance because it was old my claim was rejected

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Jan. 18th, 2021

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Anthony McGee Tyler, TX

Awful company , poor customer service . Avoid like the pandemic

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 4th, 2021

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Pat russ Charlotte, NC

My claim was denied and it is actually in appeal right now. I am not happy

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 5th, 2020

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Tanya Mackenroth Meridian, ID

You took the money out of my account already. What happened to the free month?

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 2nd, 2020

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Cheryl Mauro Atlanta, GA

We haven't gotten our hot water heater working yet!

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 13th, 2020

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Terri Noggle Chicago, IL

Poor customer service, poor call back, poor follow through, curt resolution

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 12th, 2020

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Renee Brown Durham, NC

most of the time you do not cover needed services

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Oct. 5th, 2020

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Eleana Irizarry Haledon, NJ

I am still waiting for someone to come and fix the issue with my refrigerator.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Thursday October 1st, 2020 between the hours of 01:00 PM and 05:00 PM.

Oct. 1st, 2020

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Eugene C Frazier Hattiesburg, MS

What I like least is it is too impersonal.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 10th, 2020

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Pam Cosby Missouri City, TX

The one time I needed it, it didn’t work and I had to pay the service fee.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2020

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Mohammed Shubair Norcross, GA

Thy never fixed anything Always thy found an excuse not to do anything

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Sep. 2nd, 2020

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STEVE LEWIS Shreveport, LA

Technicians great, CHW overall was so so

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 13th, 2020

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Marshall JU Arlington, TX

Choice warranty does not now much about what is covered by the item of services

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 11th, 2020

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Jonathan Shurlow Clover, SC

Bad. Told me the repair was covered. Then when the tech came it wasn’t.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Aug. 4th, 2020

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Terry Roberson ,

Quick response. don't tell you the hidden cost. $1,600 for an air conditioner

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 28th, 2020

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Paul Bartels Towson, MD

Fixed but took 5 days for ac service call

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 28th, 2020

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Theresa Cooke Ashburn, VA

Customer service is not as good as I thought it would be.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 23rd, 2020

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linda bauch Yuma, AZ

never pay on anything !! no matter the problem they have a excuse !

4 years ago

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Horia Draghiciu

Horrible customer service, claim still not resolved after 2 months

4 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403 for further assistance.

Jul. 8th, 2020

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Petra Tubbs Dunlap, TN

This company is a pathetic, they try to get out of paying what they should.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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roy ellis Jonesborough, TN

Send excellent technicians, but policy has far too many exclusions.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 30th, 2020

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Carmine Casrriero Tucson, AZ

Typical Warranty company, take my money then we submit a claim and its denied.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 30th, 2020

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Carmen Brango Phoenixville, PA

Terrible not had a service person complete the job yet. Getting disgusted !

4 years ago Edited September 14, 2021

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Jim Land O' Lakes, FL

Poor communication and lack of education their customer service team has.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 17th, 2020

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BD Houston, TX

They never cover any repairs, what ever breaks in the house is never covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 15th, 2020

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Marlanty1 Chicago, IL

Keep making up excuses not to pay for claim work! Can’t wait to cancel

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Please contact us at 1.888.531.5403 for further assistance

May. 12th, 2020

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ralph Plano, TX

Job started not as yet finished. parts where ordered

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

Apr. 14th, 2020

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Phong Taylors, SC

Stay away. Offer $375 to replace a $1800 frid. Scam company !!

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 8th, 2020

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Matt Edwards Albuquerque, NM

There are 2 things wrong with Choice. 1 - They will spam you even after you sign up without any end. You can unsubscribe, and they still spam you. Because of this it's also hard to find your actual paperwork. 2 - The shiny sales pitch seems like everything is covered. For example it says the shower is covered... but if you read it more carefully they don't. They "Exclude" - Bathtubs and showers - Cracked porcelain - Glass - Shower enclosures and base pans - Roman tubs - Bath tub drain mechanisms - Sinks, and much much more... So what of the shower would they actually cover? Maybe the shower head that costs 30-50 bucks that you could install yourself, but that they would charge you $65 for? Maybe not even that I'm not sure. At the end of the day this is a total rip off. They don't actually pay out for any claims. I've had 2, it's garbage. Another short example is garage doors... they say they cover them: INCLUDED: All components and parts, except: EXCLUDED: Garage doors - Hinges - Springs - Sensors - Chains - Travelers - Tracks - Rollers - Remote receiving and/or transmitting devices. So.... they cover the garage door, except for the garage door, and ALL parts included in it. They're a total scam.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Feb. 26th, 2020

Choice Home Warranty Reviews