Choice Home Warranty: Read 42,350 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Robert

It was very poor service. It took them hours to get back to me and then the person that I was speaking to had such an accent, I could not understand them and so we had to call back. And I'm not sure that they put in the same type of disposal that I had before. This one is much smaller and my service fee had gone up to $85, which I didn't know. Also, my rates have gone up, so I will be looking for another carrier.

1 year ago Edited January 10, 2024

star star star star star

Donald Williams

I can say to anybody that wants to know about the warranty that they are a good company. I have referred a lot of folks to you guys based upon your performance. You guys do a great job. Basically, if they can't find a provider for that specific problem, what they'll do is they'll e-mail you or they'll text you and let you know, hey, we're working on it, and I love that follow-up. I am moving out of my house and I recently needed some some plumbing work done. They sent a person out within the day and had it done. Also, during the inspections of the house, there were two other minor things that were wrong with the house. So I called and let them know I got electrical problem. They sent somebody out within the day and there was something else. I can't remember what it is, but they sent somebody out ASAP and I love that.

1 year ago Edited January 10, 2024

star star star star star

Roger DeFrang

I've just had to use it recently twice now. Once for refrigerator and once for a washer, and both of them couldn't be repaired and Choice gave me a compensation for both. They don't pay anywhere really close to the replacement value, but that's kind of to be expected I guess.

2 years ago Edited January 10, 2024

star star star_border star_border star_border

Cindy Felder

Long wait period for repairs. Over a week is not acceptable

2 years ago Edited January 10, 2024

star star star star star

boris boksar

It was really good, smooth and professional. I would recommend it to anybody who is using home warranty

2 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Don Smith

I was without a washer for a month. I have a family of 5 and when I made the claim it kept getting pushed off and choice wouldn't let me just call another company to resolve the issue faster

2 years ago Edited January 10, 2024

star star star star star

Judy and Don Siglin

They are very very timely. When I had a problem with my air conditioning they were able to diagnose the problem and fix it quickly and get a new unit out here. To exceptional satisfaction.

2 years ago Edited January 10, 2024

star star star star star

James Abendschein

The guys were great my Neighbor was having trouble and we gave them their card

2 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Jimaroe Wright

They sucks no help get my money I can't use them for nothing

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 23rd, 2022

star star star star star

Cindy Chism

I had my first problem, I called they sent someone right away who fixed the problem.

2 years ago Edited January 10, 2024

star star star star star

Danny Eason

When I call when I have problem they immediately get to it and give me the service I need.

2 years ago Edited January 10, 2024

star star star star star

CHESTERFIELD Harvey

No hassle when reporting a claim, fast response when reporting claims. Fast response in getting a service rep out to access your problems

2 years ago Edited May 5, 2022

star star star star star

James Stewart

Friendly Helpful The customer Service was spot on

2 years ago Edited January 10, 2024

star star star star star

Misterteee Supastar

Choice seems like a good value for your money. I used for my leaking faucet. There is a drawback that I have to wait until business days when it happened over the weekend. I did appreciate the fact that they came a day early. I appreciate that my issue was fixed.

2 years ago Edited January 10, 2024

star star star_border star_border star_border

bklynvegas@aol.com

Have more people answering the phone. You can’t reach them and they don’t call back. The people they had come look at our stuff was wonderful it is just hard to contact them.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

star star star star star

Laurie L

I've had to have multiple service appts for different appliances in the last several months and CHW has come through every single time. I had switched from another Home warranty company after having many disappointing experiences. The difference is night and day. I pay a lower month fee, lower service fee, and have more covered items. And they have excellent service techs in their network. I highly rate them to everyone I know.

2 years ago Edited January 10, 2024

star star star star star

LISA YAUCH

CUSTOMER SERVICE IS GREAT AND THE TIME FOR THE ITEM TO GET FIXED WAS FAST.

2 years ago Edited January 10, 2024

star star star star star_border

Leonor Wentink

Deductible increased too much and no notice received will look for alternative companies with lower deductible.

2 years ago Edited January 10, 2024

star star star star_border star_border

David Peck

The lkast time I used Choice it took over 3 weeks to get our garbage disposal replaced and I said in a previous report that Choice needs to get people here in Pahrump instead of Las Vegas we have everything here so use them

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 26th, 2022

star star star star star

Linda Ripley

Prompt response , repairman was knowledgeable and on time

3 years ago Edited January 10, 2024

star star star star star_border

Pamela

Choice offers the best deal. They have met my needs. They couldn’t get the part to fix the microwave so they offered me a gift card to purchase a new one.

3 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Ken Baker

I'm not very happy with their service. They didn't cover some things they should cover and they are requiring replacement of things only giving a little bit of money towards the replacement. I had some bad plumbing come from my house. It was outside so they wouldn't replace it because it wasn't within the house which to me is wrong.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 16th, 2021

star star star star star

Cristina Elliott

super responsible in carrying out their end of the agreement, easy to work with

3 years ago Edited January 10, 2024

star star star star star_border

Grace Strachan

I think it's a good value. The first time I ever used it was when my dishwasher broke and so I put in a claim on the dishwasher and they came in to tell me that the parts were no longer available. They didn't make that dishwasher anymore and so Choice Warranty told me that they would give me $240 towards the new dishwasher and I ended up getting the local representative involved and they ended up getting the new dishwasher.

3 years ago Edited January 10, 2024

star star star star_border star_border

Billy Golden

The service men are very good. I'm just not using the warranty on my air conditioner service because I was informed that I was gonna have to pay an extra eleven hundred dollars to get it done. My understanding was when I bought this is that we paid the sixty five dollars service fee and that my whatever was covered would be taking care of either replaced or repaired. I don't think that that's a good representation of of of Choice when everybody assumes that you pay a sixty something dollar service and that's it.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2022

star star star star star

Gerald Mosak

Easy to place the claim, response was quick, job finished the next day

3 years ago Edited January 10, 2024

star star star star_border star_border

Boris Yazlovitsky

In general, they are trying to be helpful. But sometimes they just drop the ball. I guess the technician was assigned, and he kept making appointments and never showing up. And then they kept assigning the same technician several times. So I just said no right away. Can someone please send someone else? And it just takes a very long time to get any message. It took a very long time to get any message across to them.

3 years ago Edited February 23, 2024

star star star star star

Stacey Lewis

I've always received great customer service

3 years ago Edited January 10, 2024

star star star star star

kermit smith

I tried another competitor and was dissatisfied with them, so I gave Choice an opportunity. They're very responsive, they're a good company.

3 years ago Edited January 10, 2024

star star star star star

N Wilkes

Provide solid repair experts. Respond in a timely fashion. Easy to work with.

3 years ago Edited January 10, 2024

star star star star star

Hank Philcox

I had an issue with the gas furnace this year and they selected a repair person to come here and he was outstanding. He fixed the problem and much more. They are very responsive.

3 years ago Edited February 26, 2022

star star star star star

DP

Typically quick to get service scheduled

4 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Howard Hofferman

You have to fight with them every time you call them and every time something needs to be fixed they have a reason why not. When I had major claims for my air conditioning and heating system I did not even bother to put a claim in. I needed the air conditioning fixed. I just went and got it when my refrigerator stopped working I decided that the smartest thing for me to do was to just go buy a refrigerator I didn't put a claim in because I didn't have the time to fight.

4 years ago Edited January 10, 2024

star star star star star

judith lyon

We have a very talented repairman who is prompt and has always been able to fix the problem.

4 years ago Edited January 10, 2024

star star star star star_border

Angelina Radjenovich

They're pretty trustworthy. One time I needed to replace my hot water heater and they came back and said it's not covered because it's not in the house and it's not the garage.

4 years ago Edited January 10, 2024

star star star star star

Yvonne Miller

Choice is very good. Their coverage is well worth it. It is a very good company. Very fair. The staff is very personable. They are concerned and make sure everything is taken care of. They fixed my toilet the next day.

4 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Ellen Gordon

CHW did not complete the repairs to my A/C unit, it still leaking. CHW did not pay the full price ot cost me to replace my dishwasher. They only gave me $246.00 to replace the dishwasher and high is everything is these day, that amount was not enough. Take my advise and keep your monthly payments and save for your own repairs.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

star star star star star_border

Costner

Most of the time they have to send me someone else or I get disconnected. The last time was great, they approved the repair and it was done. I've been a customer for a long time and half multiple houses with Choice because I think that they are pretty good company overall. Some people that they send are not quite as knowledgeable as they should be.

4 years ago Edited January 10, 2024

star star star star star_border

Din

Usually pretty good. The quality of service is good. Good value for the dollar. Just recently called them up because I needed a fan replaced and they sent a guy out to come do that. It's a pretty good company, I've had them for about ten years and used them a few times. One time for the air conditioning and I wasn't happy with the outcome but other than that everything else has been positive.

4 years ago Edited January 10, 2024

star star star star_border star_border

albert birks

to many exceptions on items covered. no leaway on real issues or method to appeal.

4 years ago Edited October 13, 2022

star star_border star_border star_border star_border

Gary Abraham

Could not find a Contractor to fix my A/C and after talking to several contractors CHW don't pay their bills.

4 years ago Edited January 10, 2024

star star star star star

sudheer

Quick and nice work, their plumbers turn up soon to fix my complaints.

5 years ago Edited January 10, 2024

star star star star star

Julious James Ebrom

Every time I've had to use it, I just filed a claim. I call it in and in one or two days the repairman's already here. I've had an excellent service.

5 years ago Edited January 10, 2024

star star star_border star_border star_border

Ron

They will only repair sertain things, and not replace anything!

5 years ago Edited January 10, 2024

star star star star_border star_border

James Smith

A couple times I needed to have my refrigerator fixed and they come out and they said well they don't do ice makers. A couple of times I had somebody come out and look at my heat pump and the guy came out and put some freon on it. I wasn't happy with the amount of money I gave but you know that's the best I could do. Customer support is sporadic at the moment.

5 years ago Edited January 10, 2024

star star star star star

DS

The Claim Reimbursement Process worked for my case. I was able to find the right contractor to repair a discontinued system.

5 years ago Edited January 10, 2024

star star star star star

James David Dunn

Choice Home Warranty is excellent with their quick follow up and assignment of a specialized technician to fix or replace your appliance or other important plumbing or electrical issues. They recently replaced a 9 year old GE Refrigerator after it was determined my compressor was shot. In less than 4 weeks I received 90% replacement check for a new Whirlpool Refrigerator that is larger than my 9 year old GE..They are excellent with follow up to be sure you are satisfied with the technician they assigned to address your issue.

5 years ago Edited January 10, 2024

star star star star star

Ilgar Aliyev

quick service , Very professional, I like it

5 years ago Edited January 10, 2024

star star star star star_border

Harvey Freeman

I needed a warranty to replace a microwave, which they did not replace. After a long period of time, they sent me an email saying, I got a credit at Lowe's Home Improvement. That's not acceptable. I had to go ahead and buy the appliance. They gave me a credit 30-something days later. I think the claim's resolution people are not doing their job correctly.

7 years ago Edited February 9, 2024

star star star star star_border

Katherine Lowman

Furnace replacement, approved, however, forgot heat element, waited 2 months to complete this claim. Iam am thankful for replacement but took to long, several calls, to get claim finished.

7 years ago Edited January 10, 2024

Choice Home Warranty Reviews