Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Alicia Nua, AS

I had mixed experiences with customer service. While they usually respond, I often face delays and have to wait for callbacks. My recent plumbing issues were frustrating; the first appointment had miscommunication, but the subsequent service was much better. Overall, it's been a good experience despite some initial challenges.

7 months ago

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Daniel Nua, AS

I've had mostly good experiences with my appliances, but I faced issues with my garage door opener that they wouldn't fix, leading me to buy a new one. They did fix my washing machine, but there were delays due to missing parts. On the bright side, my refrigerator and dryer repairs were handled promptly. Overall, mixed feelings about the service.

7 months ago

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Anonymously Nua, AS

I've had mixed experiences with my home warranty provider. While some technicians were great and resolved minor issues efficiently, dealing with the refrigerator repair was a nightmare. I encountered language barriers and unqualified technicians, leading to months of frustration. I appreciate the warranty but worry about future major repairs and the slow response time.

7 months ago

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Anonymously Nua, AS

I had a great experience with customer support; everything was straightforward online. When I needed to use my warranty for the furnace, the company replaced the entire system without hassle. My refrigerator repair was also quick, as the technician had the necessary part on hand. Overall, I'm very satisfied with the service!

7 months ago

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Julie Nua, AS

Terrible experience with Choice Home Warranty. Customer support is lacking and difficult to understand. I had issues with a service provider who did not fix my bathtub sink, and the company showed no concern for the poor service. Local companies offer much better and faster service compared to this big corporation.

7 months ago

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Denise Nua, AS

I had a frustrating experience with the claims process. Initially, they took too long to respond after a flood in my house. While filing claims online was easy and I got connected quickly, the quality of service from the hired companies was disappointing. I've faced issues multiple times, including a dripping kitchen faucet that needed attention.

7 months ago

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Verified Customer

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Cathy Nua, AS

I had mixed experiences with the service. Initially, they repaired my microwave and garbage disposal well, but I faced issues with a leakage that they addressed. However, when my garbage disposal broke again, I was uncertain if it was their fault and had to call them back for a third service. Ultimately, they did a great job fixing it.

7 months ago

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Verified Customer

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Maria Nua, AS

I had a leak in my bathroom, and the plumber they sent out was prompt and efficient in repairing it. I’ve only used the service once, but I was very satisfied with the outcome. Overall, a reliable experience!

7 months ago

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Anonymously Nua, AS

I had a positive experience with the service; they were quick and courteous in addressing my needs. However, I faced an issue with my air conditioning claim being denied, which resulted in unexpected out-of-pocket expenses. Overall, the prompt service was appreciated, but the claims process was disappointing.

7 months ago

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Elizabeth Nua, AS

I've had a frustrating experience with my air conditioning claim, as it's been almost a year without any updates. However, when I call in, the reps are quite helpful. I currently have another claim for my hot water heater, and a technician is scheduled to come soon. Overall, my experience has been mixed.

7 months ago

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Verified Customer

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David Nua, AS

I had a frustrating experience with the service. The technician took a long time to address the issues, and there was no follow-up on the problems I raised. It felt like they didn't cover everything I needed. Overall, I was disappointed with the lack of efficiency and communication.

7 months ago

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Anonymously Nua, AS

I had a mixed experience with the service. While I found the response time for my garage door repair to be quick and satisfactory, the delay in getting someone for my water heater replacement during an emergency was frustrating. Overall, I've had good service, but there were some hiccups that need addressing.

7 months ago

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Verified Customer

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Mark Nua, AS

I've had a positive experience with customer support. They were quick to address issues with our air conditioning and stove, employing professionals to fix everything efficiently. Additionally, when we had a problem with our furnace, the warranty company replaced the entire system without hassle. Overall, I'm satisfied with their service.

7 months ago

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Verified Customer

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Gladys

My experience with the repair of my oven went very well. Repairman was polite, efficient, and came reprepared for the hitch that came up. I highly recommend JJ from the Whirlpool repair

7 months ago

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Edward Sutphin

It is ok but I think with the hidden cost it is a lot!!! When making the claim for a hot water heater o understand the 75.00 service charges! Bit when the plumbing company came and assessed the problem there was a 200.00 charge for fittings and such on top!! Not sure I'm going to keep the policy! With all the monthly charges and extra hidden fees I could have gotten one and installed it myself! For less money!

7 months ago

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Jonathan

Price is cheap, but you get what you pay for. I don't think the warranty is a great value. I paid as much to replace my water heater through Choice as I would have had I just bought a new one on my own, and I didn't even get to pick what I wanted. The jacked up labor price that the company knew I had to pay was the same price as a new water heater including installation. It was mildly useful for replacing the magnetron in my microwave though. That was only $75 total and was very smooth.

7 months ago

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Jill

Initially, when I contracted with Choice Home Warranty it was great! Then I started having problems with them finding a technician if I filed a claim. However, the last claim I filed for a problem with a toilet, a technician picked up the ticket and fixed the problem in just over a week.

7 months ago

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Janice

I’ve used this company for 11 years since I moved to this area. Overall, they are responsive and helpful. I have had a few problems with some of their vendors not fixing problems the first time and had to face them back to complete the work.

7 months ago

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Wendy

I like that it's easy to file a claim and to get ahold of customer service, but I wish that they would not require you to pay the service deductible up front. I would prefer to pay the service deductible at the time the technician arrives.

7 months ago

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Stephanie

We needed our refrigerator fixed. On the day of the appointment, the service provider never showed up. The second time it was scheduled, the provider called in sick. Finally, the 3rd time, the fridge was finally fixed and the provider did a decent job. Choice needs to find better service providers because Electrolux/Frigidaire were very unreliable.

7 months ago

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Joe Martinez

For the service and the people that represent the company with there experience technical staff ..I’ve recommended you to my neighbor for your services and professional prices

7 months ago

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Everette Or Janice Miller

Scheduling of service and the quality and professionalism of the service providers as compared to previous home warranty company is unmatched. Excellent providers and excellent results!!!

7 months ago

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Carolyn Fredrickson

Choice Home Warranty met our needs. We purchased a home with appliances ,some dated . We were very pleased with the service we received. Serviceman (Alex) was knowledgeable and was very professional.

7 months ago

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Verified Customer

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R L Fisher

Most recent experience was outstanding. Fixed my (refrigerator) freezer using a fantastic company. Highly experienced and skilled, professional and friendly. I am very pleased.

7 months ago

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Emily

They were prompt in responding to schedule and appointment but the companies they hire need to have appointments available on Fridays and give a better time frame other than between 8am to 5pm, especially for the people who can't take off work for the whole day

8 months ago

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Verified Customer

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Charles

Value and Price. Was with another big name company but the protection package was getting pricy. I now receive the same package and protection with great customer service but at a better price.

8 months ago

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Donna

I had two visits from the repair company.. Anthony or Tony was the technician. On the first round, he said, he fixed something to what he suggested with a hose. The tenants in the building observed him not doing anything except taking the panel off the bottom. It leaked a day or two later because they ran the dishwasher. I called back and he went out again and fixed something in the rotating blade. I was unhappy with his lack of thoroughness. He still left the kick panel off the dishwasher. I was frustrated.

8 months ago

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Verified Customer

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Linda

I purchased this warranty company 5 years ago and they have not let me down. They responded quickly with approval set up for repair of our refrigerator icemaker within a day.

8 months ago

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Gail

I had a pretty good experience with prior home , but not so great with this one. the vendors were not always reliable, some never returned to finish the job. And now, i sold myhome and want to cancel for a refund of my premiums... they are charging me the cost of repairs against the unused premium....so that i barely get a refund. very disappointed.

8 months ago

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Verified Customer

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Jong

For simple washer button replacement, I had to call 5 times to set up the confirmed appointment. The other 4 attempts did not go through. They need to re-evaluate process and also process to send schedule confirmation by email. Eventually, it was fixed.

8 months ago

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Verified Customer

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Layla

I like how easy it is to submit a claim and the technicians that I’ve worked with. However, replacing any appliance is a lot more work that how they sell it. To replace our dishwasher, they gave us a Lowe’s gift card with the wholesale value of a dishwasher. Let me tell you, you CAN NOT find a dishwasher for $250 at Lowe’s, and that doesn’t include delivery or installation. It’s extremely limiting and honestly so disappointing.

8 months ago

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Verified Customer

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Kathy

I’m a retired Realtor and have sold many home warranties. I finally decided to purchase one for myself and am I glad I did! I have had 2 claims with great results. I will definitely keep this valuable insurance.

8 months ago

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Verified Customer

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Matthew

I like the idea of having a home warranty, and Choice Home Warranty is outstanding at taking my money every month, but a claim takes forever. I went a literal month without hot water and then decided to fix it myself. Submitted a claim for a dishwasher and still has not been fixed. The technicians for both claims make an appointment, then cancel, then set another one, and cancel. I realize that it is the companies that Choice Home Warranty chooses and not the actual warranty company, but they are the ones overall in charge. I pay monthly, and if I would have been in a year contract, I could not have dropped them and been stuck. I am waiting to get my dishwasher repaired, then see if I continue with Choice Home Warranty or not. Paying monthly, I have that choice.

8 months ago

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Verified Customer

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Everett

Gave an excellent price for 3 years and coverage is good.......BUT, my first time calling for service (minor claim) was denied but partially approved, upon appeal, with me paying extra to repair........disappointed since I did not fully understand the "why"......

8 months ago

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Verified Customer

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Evi

I chose Choice’s home Warranty after we had a bad experience with a competitor of yours. I am so happy I have made the switch Choice is the best home warranty so far and I recommend it.

8 months ago

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Verified Customer

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John Fickel

This was our first time using CHW. The service was quick to assign a provider to fix our heater. The provide was fantastic. He was efficient and knowledgeable about the repair needed to fix the heater. Thanks! JF

8 months ago Edited November 8, 2025

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Verified Customer

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Neil Crespi

Have been with Choice for years. We used Choice twice in the last few weeks. Appointments were made the same day and service was done the very next day byFlawless Plumbing. We are very happy with both Choice and Flawless

8 months ago

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Gary Bodensteiner

I had it for several years already and it’s a great company. The people come when they’re supposed to come and do what they’re supposed to do and I would say that’s one of the top rated warranty companies.

8 months ago

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Verified Customer

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Evelyn Ortin

Choice Home Warranty response immediately Whenever I submit a claim. I am very satisfied with the outcome. I even recommended Choice to my friend Adelina Lask and she got the service.

8 months ago

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Verified Customer

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Donna Ploc

They’re a great company to work with. I had repair done on my HVAC and it is still an open ticket as they’re working hard to get something fixed. Choice picks great vendors who care about their customers like they do..

8 months ago

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Estina Wooley

They’re quick to have someone at your house working on your issues. Only one time did I have to ask for another service provider. The record of the company scheduled weren’t good. Choice didn’t question though and sent another company.

8 months ago

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Jeri

I am very disappointed in how long v it is taking to get my dishwaser back operating. I am an 86 yr old widow and am really missing my dishwasher as I cannot stand long at a time to wash my dishes. My technician is very professional, but is having to wait on parts for my dishwasher. It is old and parts are not always available. There was also a fire in back part of this appliance plus water pump stopped and I really would feel safer with a new one. Hope it will be fixed soon.

8 months ago

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Verified Customer

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Don Wilson

I understand from reviews that it is a reliable company and has great customer service and fast service when I needed service I found that to be true I would highly recommend them

8 months ago

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Lorna

We paid extra for our salt water pool system to be covered, our heater has always been well maintained but is over 20 years old - a plastic cap, which was old and now brittle, came off and they claimed they would not cover this as they said it was not normal wear and tear. It was absolutely wear and tear, and I had two pool technicians say so, including their own technician they sent over ! They said they didn't care how many technicians said that, they would not cover this. Then I said I paid over $3500 for this home warrantee plan and she snapped back you'd had more claims then that! NOT MY FAULT, and is that the reason they don't want to cover this claim, it certainly looks that way - we are taking this to arbitration. They are not covering the heater which is absolutely covered in our contract

8 months ago Edited November 8, 2025

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Verified Customer

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William Cencula

Job was done professionally by Veterans Plumbing. It seems like the final approval could have been done a more timely basis. Being without hot water for over 4 days seemed long. But working great now.

8 months ago

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Joseph

like the quick response to get a repairman, don't like the response time to follow up on what the repairman suggested. this should not be another questionnaire. this should have been the resolution. we are still without a working dishwasher.

8 months ago

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David

Their website is very easy to set up a claim and track. The personnel that they choose to come out and do the repairs are phenomenal people. I highly recommend using this company for your home warranties.

8 months ago Edited November 8, 2025

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Steve

It was supposed to be #1 when I chose it. But they are terrible about getting you help when they don’t have a vendor at hand. Takes forever for the reimbursement program. They can’t find a vendor, and I do, they should take care of it, not drag me thru an approval before giving me the ok to have repair made. A/C quits, it needs fixed NOW, not after weeks of red tape while I suffer with NO A/C!

8 months ago

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Tina

Been working with Choice for several years now. Good time frame for service calls and knowledgeable service techs that accomodate for service issue to come earlier if they can.

8 months ago

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John

I put in a request to have my refrigerator fixed and 5 weeks later, I had to call LG to get it fixed. The original complaint was the ice machine and I still don’t have the new part. The second complaint was the compressor and Choice denied that. I called LG, it was still under warranty and in 2 days, 2 day, 2 days, the refrigerator is fixed. Still haven’t received the new ice maker from 5 weeks ago.

8 months ago

Choice Home Warranty Reviews