Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Jean Wihbey West Palm Beach, FL

Easy to use. Contractors have been good.

4 days ago

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Dave AND Kathy Klein Wheeling, IL

Was recommended to me and I am glad I got it

5 days ago

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Justin Foy Buffalo, NY

Sometimes they cover things, sometimes they don't... Really hit or miss

5 days ago

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Luis Ortiz Lorton, Virginia

Choice assigned a vendor within the first 5 minutes of placing my claim for appliance repair. The vendor called within the hour to confirm the appointment and was able to show up to fix the problem just as scheduled. Superior service from both Choice and the assigned vendor.

2 months ago

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Ray Seymour Pineville, North Carolina

Richard was the technician that fixed the AC system. He arrived when he said he would and troubleshot the system as it would not start at the outside condenser. He found that an electrical component was faulty and quickly replaced it and reset the compressor and it started providing cold air through the vents.

2 months ago

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PiTT PiTTman Houston, Texas

Working with the Representative to obtain this coverage was a great experience. I was referred by my Grandmother to obtain this coverage. Looking forward to working with them in the event of a claim. Hopefully, they will handle that coverage with the same spirit that was done in helping me to choose the correct coverage.

2 months ago

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C Z Chesterfield, Virginia

I did not think that my 9 1/2 year-old washing machine could be fixed. But it was. I was relieved that I did not have to buy a new washer because then I would’ve wanted a new dryer to match it. Glad I did not have to spend that money.

2 months ago

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John Tumino River Edge, New Jersey

The Choice Home Warranty is simple, smart and easy to use. After calling the company to report a problem, Choice Home Warranty immediately set up an appointment with a reputable repair service to have my dryer repaired. I paid my $100 fee and the servicemen were finished in about an hour. It was a great experience!

2 months ago

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Toni Harris Tullytown, Pennsylvania

My refrigerator wasn’t working. I submitted a claim and in less than 24 hours a service representative was here to evaluate the problem. The representative was very informative and knowledgeable. This was a great experience after having the other warranty company for over 15 years. Switching companies was the best choice I made.

2 months ago

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Joseph Conklin Cottonwood, Arizona

I just purchased my Choice Home Warranty a little more than a month ago. I have already had to have my LG refrigerator repaired and just a couple of days after that was repaired my LG range had a burner go out! I am so glad I bought this Choice Home Warranty when I did! However I am not thrilled with the quality of LG products.

2 months ago

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Melissa Clifton Lewisville, Texas

Shawn the plumber was very professional and knowledgeable. I believe things are fixed. Crossing fingers. It was really great to have a real plumber and not some guy out of the audience helping us. We are seniors with health problems. Nice to have Choice Home Warranty will ask for him again if we have plumbing problems.he did

2 months ago

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Mafu Patel Alafaya, Florida

Its saves your time and money as well as the choice warranty would never send any inexperienced technicians for the job to be done, may it be electrical, appliances, plumbing or air conditioning. Its worth the fees paid for 6 years & is reasonable then other companies & very reliable.

2 months ago

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Shauna Lane Whitehead Crossroads, Florida

The technician that was assigned to the job did not complete the job. I called Choice Home Warranty about my concerns, and the job was reassigned to a different company. I appreciate the representative I spoke with that listened and made sure my concerns were addressed.

2 months ago

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Jane Huerta Ona, Florida

Reponse getting a technician to my home within just a few hours after reporting issue. Within less than 20 hours, the claim was accepted and technician scheduled to replace my water heater. Thank you. CHW did NOT ask me to leave a positive review - just feedback.

2 months ago

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Paul Heard Sun City, California

The technician was very knowledgeable and explained everything to me. He knew what to do immediately which was changing a compaciter on the a/c condenser. It took about 10 minutes. All it cost was the service call. I was very happy.

2 months ago

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Samuel McCaskill Middleburg, Florida

Capricorn plumbing Technician Joshua, is very professional notified us in advance of his arrival time and once he completed his diagnostic of our Air Conditioning unit he explained to me the problem is. I highly recommend Capricorn plumbing Technicians for any and AC and plumbing problems.

2 months ago

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Debbie Phoenix, Arizona

The technicians were fantastic, however in Arizona the urgency to resolve a air conditioner break down from Sunday early morning to not being fixed until Tuesday afternoon is a choice home warranty issue not the technicians they did not receive the work order until Tuesday morning . I would recommend the technicians yes :)

2 months ago

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Sandy C The Woodlands, Texas

Customer service is difficult at times. When your company has sent out a tech to fix an issue and they do a FANTASIC job and you try to get the same GREAT company again that is STILL in your list of companies to use is a STRUGGLE. I understand there is a "system" but when your customers are happy with past vendors/tech it would be nice not to have to jump through hoops!!!

2 months ago

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Dog Mom Ashburn, Virginia

Woke up to water on the floor, panicked!! I’m disabled and live alone…this is the “Best” investment I have ever done! Customer Service was wonderful to work with! Received top service , so was very happy!!! Highly recommend!😋Thank you!

2 months ago

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Verified Customer

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Brant Garrison Oklahoma City, Oklahoma

Great Home Warranty company to work with still waiting on a response for a plumber in regards to my kitchen sink but aside from that they have been very helpful and respond quickly.

4 months ago

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Verified Customer

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vivian ortega Budd, Illinois

I was very relieved and happy that my first experience calling Choice Warranty was a good one. From the start calling to end of having service provided to fix problem which was my air unit.

4 months ago

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Verified Customer

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Russell Karaviotis Kihei, Hawaii

I have been delighted and impressed by Choice HW! They were very responsive and quick to deal with my situation and dispatch highly qualified contractors to address the issue at hand.

4 months ago

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Taylor Griffin Saint John, Indiana

Nathan, the service representative, was prompt in his arrival. He was very efficient and professional in his work on my water softener. My unit is now working properly thanks to Nathan.

4 months ago

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Verified Customer

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Frank Nkabinde Conyers, Georgia

Choice has been good to us. When we call with a claim they respond promptly and they send qualified courteous contractors to do the work as soon as the next day in some cases. They are amazing.

4 months ago

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Verified Customer

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Rosalind Gaines Carloover, Virginia

Choice home warranty was quick and efficient sending someone for my claim . I was very satisfied with the company they sent and would recommend to any and all to use choice home warranty.

4 months ago

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Verified Customer

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Heath Olson Austin, Texas

I just picked them because I can’t stand American HomeShield. I’ve used Choice for three repairs and they have taken great care of me. Thanks. I have recommended you all to others

4 months ago

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George Costas Houston, Texas

Well whenever I have had some sort of what I considered a major breakdown and nessassary repair they have always found really good qualified technicians that were able to diagnose and then get the repairs completed in a timely manner.

4 months ago

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Dave And Vicky Young Dallas, Texas

The coverage is decent but CHW is very careful to examine every claim for any reason to deny it. In addition, they are only willing to pay for expenses specifically connected to the failed item, e.g., if you’re water heater goes out, they will only pay for the water heater and not for the connections which must be replaced with the new water heater. Bottom line, you’re only covered for about 50% of the cost of replacing the water heater. It seems that anything that must replaced to get a new, working water heater should be covered.

4 months ago

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Verified Customer

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Jo Ann Porter Charleston, South Carolina

Your prices were reasonable and when I called your customer service was amazing and I recommended you to my friends as well so keep holding up your end and I will continue doing what I do.

4 months ago

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Verified Customer

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Lee Anne Esposito Chicago, Illinois

I’ve had several good experiences with Choice warranty over the past five years. They saved me a considerable amount of money and repairs to my refrigerator and Washer And Dryer!

4 months ago

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Verified Customer

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Garry and Theresa Burns Warrior, Alabama

I have had two opportunities to use CHW. The first was with an HVAC unit and I found CHW to be too controlling, even with very small expenses, delaying completion of the work. The second was repair of a garage door opener and it was a very good experience.

4 months ago

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Verified Customer

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Bon Addis Bonita Springs, Florida

CHW has good reputation, came out to fix our AC , not sure it’s going to last since the last fix but the guy who came to the house was great , hope he always come back to help us as needed!

4 months ago

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Verified Customer

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Pamela Hardy Palm Harbor, Florida

Easy to get a technician and log in for a claim on line. I have signed up for choice twice now and just by asking a few questions I got the fee I wanted and contract I needed.

4 months ago

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kgadams@live.com Sells, Arizona

I don't understand why our kitchen faucet wasn't covered by our home warranty! Normal wear and tear is virtually one reason I PAY CHOICE WARRANTY for our home. So basically, any repairs could be determined as caused by normal wear and tear which wouldn't be covered by CHOICE WARRANTY! This is completely contrary to the purpose of a home warranty company's function and need. Why am I paying for a home warranty when they can use this reason not to do the repairs and/or replacement for COVERED ITEMS?

4 months ago

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Verified Customer

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Rose San Francisco, California

Like with any company consumer like me looking for the best benefits and great service. My experience I had to pay more out of pocket due to limitation on a job that should be included for the service. The service fee should be eliminated if service is not performed.

4 months ago

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Kris R Auburndale, Florida

I’ve only used 3x and response times were great but not for my AC. Have to wait over a week and the inside of my home is 89 because it’s June in FL. The first guy upsold me $900 which later I realized I didn’t need. I’m 72 and living on a fixed income. I also thought they would replace faulty equipment with comparable parts but apparently I don’t have that add-on.

4 months ago

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Shirley Klein Villanova, Pennsylvania

I had Choice on my house in Florida. Never had any problem s when i submitted a claim. Chose to get it on my house in Delaware and all has worked out very well with my first claim.

5 months ago

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kyle honadel Kansas City, Missouri

I switched from AHS because of the cost difference. After using their services for the first time, I’m glad I did. They were very responsive and was able to get a service technician out the following day.

5 months ago

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Verified Customer

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Judson And Jessica Hall Knoxville, Tennessee

I’ve had Choice home Warranty for going on five years and have had excellent service. I’ve only had a few issues but they were able to get them resolved quickly and efficiently. highly recommend.

5 months ago

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Verified Customer

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Amelia Miranda and Emilio Miranda Pembroke Pines, Florida

Major water leak at my home. Ryan from PipeSmith Plumbing arrived. Quickly diagnosed the situation, fixed the problem, then briefed me on his diagnosed. Excellent contractor referred by Choice. Thank You!

5 months ago

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Verified Customer

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Teresa Hall Albuquerque, New Mexico

Our realtor bought one year of coverage on our new condo. We used it to fix our ice maker. Service took 5 minutes and it cost us 75 dollars. It would have been twice as expensive if we did not have this warranty. Thank you

5 months ago

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Wyatt Greenville, South Carolina

I chose to work with choice home warranty because our neighbor recommended them as our homes are about 13 years old now. A month later, the neighbor had a terrible experience with Choice Home Warranty and switched companies. On our first claim with a leak in the tub piping, Choice denied coverage because the pipes were not visible. They handle little rinky dink jobs like garbage disposals but nothing substantial, which was the main purpose of us buying this warranty.

5 months ago

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Verified Customer

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Frank St Louis, Missouri

It was a gift to my husband and I and being elderly it's been a blessing. Had several small things to be repaired and we were blessed to be able to only have a small service charge.

5 months ago

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Desiree Miami, Florida

Because on the face it has a great initial start. Customers service the app are great. But to only pay $15 for a tub spout when the one to replace with an identical one costs $56.00 is wrong policy said like for like. Then to have it take a week to install is too long. Then add the ac claim being fix just to go down a few days later and not even have it looked at for a week is unreal. I am over 60 sitting in 95 to 100 degree weather. My medications are melting it is so hot. I don’t believe there isn’t a vender to fix it sooner.

5 months ago

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Cliff and Sally Hutsell Charlotte, North Carolina

They do a reasonable job of quickly getting repair people to our home to fix whatever is broken. Occasionally, the first repair doesn’t work and they had to send someone else, but I did not have to pay an additional fee (which is now $100 a visit). Also, if something needs to be replaced, the amount they offer to replace it is ludicrous compared to the real replacement cost. Also, their monthly fee seems to go up way too often.

5 months ago

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Verified Customer

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Steve Little Rock, Arkansas

AC was out, technician came, fixed ac, I paid him. He provided paperwork which i submitted. Denied payment. Did not wait for pre approval. He was her, it was hot , he fixed it. If I waited for approval he was to leave for another call unsure when his schedule would allow a return. As I said it was 🥵, he was busy getting to other customers, I did not wish to miss opportunity to repair my AC.

5 months ago

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Sylvia Brookins Phoenix, Arizona

Did deep comparison to other warranty companies. Choice offered the best coverage and price point for my needs. Having this coverage helps me sleep at night knowing I’m covered.

5 months ago

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Eric Beckstrom Dallas, Texas

I frankly chose Choice Home Warranty because they offered a promotion price. I have used the service twice in just under a year, and have been satisfied each time. The repair partners have been responsive and professional. I have no complaints about them.

5 months ago

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Daniel Tosiello Pt Orange, Florida

Contractor was contacted quickly. Technician was great. Very disappointing warranty response upon call from Technician when he arrived. Garage spring snapped, need replacement and adjusting. He advised me that the second spring was poor and should be replaced also. Choice warranty decided they would not replace the second spring and WOULD NOT PAY FOR THE ADJUSTMENT WHICH IS A NECESSITY!! Extremely disappointed & will have to consider another company when due for renewal

5 months ago

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Jim Irmo, SC

Great company, quick response on service requests

1 week ago

Choice Home Warranty Reviews