Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Verified Customer

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Alan Childress, TX

They've been very helpful and we haven't had any problems getting the service technician out here for whatever we needed. We recently had our element go out on our oven and my husband called and reported it right away. I think within a day someone came out. We live in a rural area and the largest city is like two hours away and someone came out the next day and found out what the problem was. They ordered a part and was back within two days to have it fixed. We have a real old oven, it's from the sixties. We were so thrilled and the man was very nice and professional and took care of it right away. We couldn't have asked for better customer service.

4 years ago

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Verified Customer

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Judy

They were very responsive any time I call. I like the twenty four hour ability to put a claim in. When I have a question about the repairs they answer the phone quickly. I came back from being out of town and my refrigerator and freezer had gone out. I called probably about six thirty at night and they had a repair man call me that night and scheduled an appointment the next day to see what the problem was. The repair people were very knowledgeable and professional. They put the claim into choice and within a couple of days it was fixed. I had a different home warranty that was a lot more expensive. The only thing I don't like about choice is there's a lot of little things that aren't covered by choice. Stuff like the ice maker is not covered. They are a good company so far in my experience.

4 years ago

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Verified Customer

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Sherry

We have called upon some of their service contractors on a couple of occasions. They have been experts in their field. They were friendly and accommodating and helpful with other questions that we had. Billing was as expected. The customer service people answer right away and are ready to answer your questions on the spot. We used the warranty to have the garage door repaired. We also had two ceiling fans that died. We had to purchase the fans ourselves but they gave us a credit per fan and the contractor game and installed the new fans and talked to us about other lighting issues we had in the unit. He did a perfect job. I was a little surprised that there was a very limited amount they allowed per fan so you couldn't really buy a nice fan for the money. But they gave us the money for it right away.

4 years ago

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Verified Customer

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Charles

We chose Choice because American Home Shield kept raising their prices every two months. Every time I try to get ahold of them there is no issues. You can go online and take care of it or you can call them up. They've got someone on the phone to talk to you and walk you through what you need to do. If they don't cover it they will explain to you why and make sure you understand. Plain and simple. The last time we used our warranty I had a leak in the downstairs bathroom. They came out and took a look at it and knew exactly what they were dealing with. They walked me through how to get ahold of my insurance company and the insurance company took over from there. Then Choice Home Warranty came back and finished up. They made everything look so brand new and absolutely perfect. Everybody we've had come out has been very professional. I recommend them to all my friends.

4 years ago

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Verified Customer

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James Eagle River, AK

My mom is ninety six and she uses choice home warranty and she had talked to me about how they came out and did the work so I went ahead and shortly after purchased it in about 2010 and I have been satisfied with it. When I call or file a claim, I get a timely response, though sometimes there is some lag between authorizing the claim and being able to get a service representative to come out. During the winter, my heater went out and I live in Alaska so it was ten below zero and they were able to move were quickly on that one and we were able to make do on space heaters for the twenty four hours. So far it has been a positive experience and they are very clear on what I have covered or not.

4 years ago

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Verified Customer

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R Abbeville, LA

I haven't been with them that long and we had a problem with our HVAC heating unit and they got in touch with us right away. Got in touch with a repairman and we had the problem fixed when he came back because they had to order parts. The only time I've used them it was to repair my heating unit. I got in touch with Choice Home Warranty, made a claim and they called me back the same afternoon to say they would be getting in touch with a repair person and they said the repair company would be in contact with me the very next day. They called me up and made an appointment for two days later and they took care of everything. They handle their business very professionally and as soon as they can.

4 years ago

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Verified Customer

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Bertrand West Monroe, LA

They were very prompt in calling me and getting me the information I needed for the service repair person coming out. They gave me a heads up on when he was coming, who was coming, and what time he was coming. I was impressed with that. The first time I used my warranty, my washer was giving me trouble and my cooktop. It was the same skilled tradesman that I paid the deposit one time. The service person came out the next week, did the evaluation on what he had gotten part numbers for and everything. I'm waiting on him to come back and repair. I'm in the middle of the first repair because the time and ease of placing the order didn't go very well.

4 years ago

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Verified Customer

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Mary

I chose Choice Home Warranty because they have a reasonable monthly payment. I had another warranty company and we had too many disputes. So Choice Home Warranty would tell you right up front if they can fix the appliance or not. They don't just send someone out and you pay them and then it can't be fixed. That did happen once but Choice Home Warranty did refund me for the out of pocket I had to pay. When I call the customer service, they can hook us up with the person that can do the work for us. I haven't had any problems with that and even if they can't find anyone, if I have a person and they approve of it, the work still can be done. Recently, they sent someone out that did not do the job, but I was refunded for it. I have called them for the refrigerator and that was taken care of.

4 years ago

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Verified Customer

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Wanda Knoxville, TN

Anytime I've called them, they have been quite responsive and schedule repairs as soon as possible but they've been very nice over the phone to me every time. Just recently I was having a problem with my refrigerator. It was over cooling and freezing some of the items. I called and had a little bit of difficulty getting someone out, but within about three days I was able to get someone and he was extremely nice and it went very well. It was very smooth. I've had no difficulty with anyone. They've all been quite professional and have done what I would consider excellent work. I think the only drawback I have seen is that as I Mentioned, there are times when I have to wait a few days to get someone out, but they always give me the opportunity to go ahead and find someone on my own and then work it out with them.

4 years ago

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Verified Customer

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Leslie Biloxi, MS

Every time we call them, they get someone out right away if we're not happy with the service of the contractor they provide us with a new contract. We started with the refrigerator. The ice make was not dropping so we called them and they had a contractor come out and repair it. We also had a problem with air conditioner in the middle of the summer and they replaced the unit. We had to pay a fee but it was still better than paying the fee for a brand new air conditioner. They provide contractors that if the work is not done to our satisfaction, they will substitute another contractor until the problem is solved.

4 years ago

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Verified Customer

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Sandra West Bloomfield, MI

No matter what the problem is, they've always helped me out. Somebody had come out and looked at our refrigerator and thought this was the problem but wasn't sure and they couldn't help us. We called Home Warranty and told them of the situation and they said they would send somebody else that was more familiar with the refrigerator and didn't charge. Just an extra service call and that was it. All the mechanics and technicians that come out seem to know what they were doing, all except that one. But they sent somebody else out and everything turned out ot be fine. They are very personable and friendly. Even on Saturday and Sunday when you call, they try to get somebody out.

4 years ago

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Verified Customer

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Eva Houston, TX

They followed up on my experience about two weeks ago and I was very pleased with the contact that I had with them I didn't have to wait too long. They were willing to work with me right away. After the work was completed, I was very pleased with the person that they had to come out. He was very nice and very patient and explained what he was doing as he completed the job. They came out and replaced my garbage disposal without any hesitation so I appreciated that. The person that completed the job did a very good job and I like the way Choice Home Warranty followed up with my request. I appreciated the service that they offer. They are very competent and the people they have doing the repair work are competent as well and very patient.

4 years ago

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Verified Customer

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Pat

They are courteous and attentive. I never had any problems with any of the companies they contract with. Several occasions, I've had to call them and needed help pretty quickly. I could use the online service, but I called. And they were not pushy and they would listen to my problem and then get a company out there very very quickly, like that day. Every company that has come out to service on my calls has always fixed the problem the first time around. They have been very competent, very professional. They are personable and they know what they're doing. They are also very courteous and take care of your property. They're very considerate.

4 years ago

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Verified Customer

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Martha Knoxville, TN

I've only called twice and each time they were out to our place the next day or at least by two days. It was efficient and the people that came knew what they were doing and they aced quickly and got it all fixed. The day after we moved in there was no hot water in the house so we couldn't take showers or anything. So they came and tested the thermostat and it was broken so he just replaced it. He could have told us our hot water heater wasn't good anymore and we probably would have believed him, but he didn't. He was honest. And the second gentleman that came, we had some electrical outlets that weren't working and it was kind of our own fault because we didn't know where the main one was and then he just took the time to help us find it and show us how to use it and all that stuff.

4 years ago

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Verified Customer

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John Fayetteville, GA

They came out the very next day and solved the problem that day they came. Choice Home Warranty came and knocked out two things in one shot with one payment. There is one little service fee. I was very impressed with the service and with the customer service of the person who they sent out. I feel comfortable letting him in my house. It was outstanding. If you have anything in your home that should be covered, contact Choice Home Warranty and have them take care of it. I didn't know if it would actually work as smooth as it did. I made a phone call, they came out the next day, they fixed the problem that day, and I had two situations that happened and it just took one service and I am now cleaning my dishes and cooking.

5 years ago

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Verified Customer

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Joanna solomon Las Vegas, NV

I had very good luck getting ahold of them, processing a claim, and getting my item fixed. I just recently had my garbage disposal go out and they called me back within 10 minutes of putting a claim in, set up an appointment. The gentleman came out within two days to fix it, determined that it was bad and it needed to be replaced. He put the claim in with Choice within 10 minutes and he came back, replaced it with my warranty. Was in and out of my house in less than an hour. I've been able to get my claims processed in a prompt manner. I've not had any issues with getting someone out here to fix my problem and then approving it.

5 years ago

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Verified Customer

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Ronald Chester, VA

An Electrician came to my house about ten minutes earlier as the schedule required then went to the non-working garbage disposal. He was appropriately dressed, showed my house the utmost respect, was well mannered and was very knowledgeable of the type of garbage disposal we had. He made some quick test with his impressive tools then found the problem in minutes. He had the parts on the truck. This guy was very professional and seem to be well trained in customer respect and service. He changed the parts and the garbage disposal worked in minutes. I was so impressed with his professional knowledge of the system I engaged and a brief conversation with him. His parents trained him very well. I would love to have a beer with this young gentleman. But he was off out of my house in less than 15 minutes with a solid stamen “Call me if you have any problems”! This professional was well trained.

6 years ago Edited January 10, 2024

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Verified Customer

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Stan Panoutsos Banner Elk, NC

My experience has been very positive. Well the first time it wasn't because I had to wait for a couple of weeks. I had an issue with a very expensive refrigerator but they had to rely on a local service company to schedule an appointment. The ice water dispenser broke, the micro-switch went bad and it caused the ice maker in the top door to melt and water was pouring all over my kitchen. It happened at night so I couldn't do anything about it. I called them immediately when I saw it in the morning but they couldn't do anything right away Eventually, they fixed it. The good thing is that if I'm not happy with a particular case they waive the service fee. They did that for my fridge because it took so long to get fixed. I highly recommend them, they're a good and I've never had a problem getting true to life customer support anytime I need anything. I've used my warranty four different times in the last six months so I'm very satisfied. They do whatever they can to make sure that the customer is happy.

7 years ago

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Verified Customer

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Raul Tamez Harlingen, TX

I chose them because my son had it in California. He mentioned that he was at a good warranty company so we went with them, and we've had good experience with them. We've just had a couple of claims during the year, and it was very efficient and we were very well taken care of; no problems. I've made a couple of claims. They were very prompt, they had responded properly, they contacted the agent or a technician in ample time and everything worked out fine — a good experience. Customer support was excellent. They were prompt, they were efficient, I have no problems with them what so ever. My warranty is about to expire next month so I need to renew it so I know we'll renew it with them.

7 years ago

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Verified Customer

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Roy

They seem to have difficulty in dispatching repair people in a timely manner or at all, in some cases. Also, the quality of some of the repair people they contract with is very suspect.

2 months ago

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Verified Customer

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Raymond

they had to come out 3 different times before they knew the oven was not fixable. since the last guy came ,who said the part is obsolete, I have been waiting for something from them,they send me this survey, but can,t take of my stove. almost a month now.

2 months ago

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john evans

The fact that I was able to submit my claim after office hours, online, and getting a response within minutes.

2 months ago

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Jena W.

It took approximately a month to get our air conditioning fixed. This was during a time when the temperatures were running over one hundred degrees. I had to make several phone calls to get the vendor out to the house multiple times.

2 months ago

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Verified Customer

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Stacia Sackmaster

We have had a very difficult time with communication with Choice over the last few weeks. Very slow response times, being disconnected on calls, no call backs and not timely service. This were better with choice 6-12 months ago but are getting bad again. Very disappointed

2 months ago

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Verified Customer

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Patricia

This was one of the worst warranty I have ever had. Their no communication They put your number in a queue and never return your call. They have the lowest rating businesses to do your claims . If I could give a 0 stars would.

2 months ago

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Bonnie Holm

I liked the promptness in responding to my need and the thorough way the technician handled the situation.

2 months ago

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Nick and Kamalah Vorhees

Horrible customer service and you guys will not fix anything. I will never recommend Choice Home Warranty they make you jump through hoops and only fix the minor things. Then when you try to cancel your five-year contract, they want to charge you for every dime they’ve spent at your house so you do not get any money back, they are a scam.

2 months ago

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Verified Customer

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Jeffrey Foster

I have been waiting 2 months to get my oven fixed. Still not fixed. Also I am waiting on a refund for the premium I have paid for coverage on my hot tub. They have neither refunded nor changed my monthly fee because my tub is above ground which they knew when I added the coverage.

2 months ago

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Judi Summers

I’m very pleased with the vendors that Choice has chosen. They are true professionals in their trade.

2 months ago

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Kevin

I don't know how costly this service is, compatatively. Compared to WOLFE, I'm very happy with Best.

2 months ago

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John

Choice has sent 4 different people to look at AC and none of them have been able to fix it. They all day we need someone else and I have to make a new claim. Can you do something about this?

2 months ago

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Cynthia

In most circumstances Choice has been good. However, when I really needed their support and flexibility with a challenging situation, they failed miserably🫤

2 months ago

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Verified Customer

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Shelia Harris-Moore

CHW is great. I'm waiting to get my washer/dryer serviced. CHW is fast and professional and comes through every time.

2 months ago

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William

Excellent service, reputable technician. Professional and knowledgeable. Very happy with the coverage.

2 months ago

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Ray Castro Jr

Saved hundreds of dollars on repairs to garage door, ice-maker in fridge, and other repairs in the house!

2 months ago

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Catherine

I like the quick service I received when I had to make a service call. The professionalism I received from the technician who serviced my HVAC system was excellent.

1 month ago

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Maria

Choice Home Warrenty is very difficult to communicate with. It takes multiple months to have an issue resolved after filing a claim. They have a very rude phone representative that spoke like an internet troll - It was very intentional. Of that experience, he said there was no record of claims and said electrical was denied. I ended the call and sent an follow up email for clarity with another, and nothing the troll said was true (which makes sence), home choice had every record, electrical claim hadn't been denied. I called the technician too who said the claim was open. A technician that came to my house twice warned me against choice home warranty letting me know I'd be facing frustration and time sucks from them. They shared an alternative company that they preferred. The technicians that actually do the work and have serviced the house have been phenomenal (but they do not work for choice home warranty directly).

1 month ago

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Verified Customer

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Jane

I put in as claim a year ago this September & am still waiting for my new pool pump which was finally approved Every time I call I’m greeted by an automated system stem that orders me to put in my phone number for a call back. The entire year after many many calls I have NEVER gotten a call back My dealer who has the pump in his possession can’t get ahold of Choice Warranty either. THIS IS UNEXCEPTIONABLE & I’m very disappointed with your company. We’ll see if you fix it

2 months ago

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reynaldo Trujillo

Dislike: increasing premium without prior notice, thats why looking another home warranty to replace choice home warranty

2 months ago

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Verified Customer

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Natasha Johnson

I like the company much. I am just having the same problem with my dryer that was fixed twice. Now I'm going to have to call for a come out again

2 months ago

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w nielsen

No coverage for a broken leaking h2o heater on a cold winter day with ill family, no call, no contact... I paid to have it replaced . Choice wouldn't even cover the heater $$ bad business.

2 months ago

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Verified Customer

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Oleksiy Blavat

Very quick response, I was happy with the tech that fixed my dryer. Had parts on hand, very communicative, able to take credit cards. Well done.

2 months ago

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Verified Customer

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Bernie Spoerri

I was impressed with the quality and professional service I received from Choice Home Warranty. I highly recommend them

2 months ago

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Verified Customer

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Monte Crane

They came on time but didn’t even come close to replacing my washing machine and would took awhile to talk to someone about why and never did and they still haven’t paid for my machine

2 months ago

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David

It took several days to find a company to come out and check my system. I was offered the reimbursement option but could not find a company that wanted to do that.

2 months ago

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Martin Bustos Ford

Good experience with our first claim. The service tech, George, that fixed our dryer was informative and fixed it without incident.

3 months ago

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Lupe Gomez

Wait for service appointment is not ideal and if parts need to be answered it takes another week, so had to wait for washer to get fixed for at least 2 wks.

3 months ago

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Verified Customer

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Marcia

I filed a claim and five weeks later. I still haven’t got a repair man to fix my air conditioner. I finally had to call my own who arrived the same day. I called him now. Choice is dragging their feet on reimbursing me and giving me the go ahead to get my air conditioner fixed, we are in the hottest part of the summer and I do believe this is unacceptable

3 months ago

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Verified Customer

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Wolfgang

Choice Home Warranty only works with untrustworthy independent contractors, and flinches when you ask if you could have someone from a nationwide company show up. The contractors usually show up in beat up vans, if the show up at all. It takes CHW DAYS to find a contractor willing to take the job. For the last service claim filed it took nearly 3 weeks to get a contractor out.

3 months ago

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Verified Customer

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Mike

The technician was a professional person, which he checked every thing. Waiting for a part to come in. Plus he explained everything.

3 months ago

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