Choice Home Warranty Reviews
9.4
Overall Score
Verified Customer
Review Source
Fran Martinez, CA
Before signing up with them, I saw that Choice Home Warranty had good reviews and I had a good experience with the salesperson. They gave me a phenomenal deal on a 6 year plan for a home warranty where the cost will never go up. I prepaid for it. There is some fine print in their contract, which will be kind of dubious if it comes to a big ticket item.
I only used the service once so far, but it was a positive experience. I had some plumbing issues and had to put in two work orders, which seemed silly because it was just one plumber who ended up doing 2 jobs. But the issues were resolved quickly. Unfortunately, I've had some very bad experiences with home warranty companies, but so far Choice has not posed a problem.
2 years ago
Verified Customer
Review Source
Verna Holt, FL
Thanksgiving morning of all days my oven went out. I had to call them about the stove and they sent someone to my house within a week. I was not home. My husband had emergency surgery, so I was in the hospital. My friend stayed there. The service that he gave that day was great. The problem I had was he told her the part that he had to order would be in. That he said he had to order the part and he would be back probably the following Thursday, which would have been last Thursday. He not only did not come back, he did not call or text or let me know anything, and I stayed home that day from work just in case. I contacted him and he sent me a text back later in the day and said the part would probably not be until this Wednesday. And I just think that the courteous thing for him to have done would have been to at least just sent me a quick text to tell me the part did not come in, that it was going to be later.
2 years ago
Verified Customer
Review Source
Dorothy Charles Town, WV
They've been very communicative with me about what's going on. They've contacted me if I had questions to respond and answer. The only thing I've ever had an issue with is sometimes it takes a while before a technician arrives. We had no air conditioning once. It was several days before they sent someone here, so we were without air conditioning in like, 90 degree weather for several days before we could get it taken care of. But we ended up using a portable unit that we had, and we borrowed one from a neighbor that also had one and we were okay, but I think they could be a bit more responsive in getting a technician here. That sometimes has taken, I think longer than necessary and some people sometimes will give up and just go ahead and contact someone and have them come in and then they end up having to pay for the repair.
2 years ago
Verified Customer
Review Source
Jason El Paso, TX
Customer service was overly helpful getting my account information. We have a refrigerator freezer that are actually two separate machines, and for some reason, water started dripping from the bottom of the refrigerator part and as soon as I did the online request for somebody to come out they made an appointment within 24 hours and they made the appointment. He came in, got it working, and he said he'd be back with the part and again a couple days later came in with the part and fixed it. He was overly nice, very helpful, gave me information for how to better take care of my refrigerator also.
3 years ago
Verified Customer
Review Source
Nancy And James Essex, MD
I've had several different technicians come out from different companies and I've never had a problem. The latest thing that happened, which I really appreciate, is I had two problems with GE appliances, one with my ice maker in my refrigerator and one with my washing machine and the same technician came out, so I only ended up with one service call charge for that. They pretty much fixed the problem of my washing machine, but they determined that my washing machine was very old, which I didn't know, the washing machine was here when I moved in. They ended up giving me a credit at Lowe's, to use for buying a new washing machine.
3 years ago
Verified Customer
Review Source
Dallas-Lee Brower Henderson, NV
I have been a customer for many years, but have not had to use Choice's services very often. However, I feel more comfortable having them available. Their services have been excellent.
The only disappointment I have with Choice, is if there is an emergency after regular work hours they are not available. This happened once. I called many Choice phone numbers including one at their corporate office in New Jersey and received the same voice message, which was to go to the website and put a claim in. I ended up going on-line and finding an appliance company that actually had a human answer the phone and was able to have a technician arrive about two hours later. The end of the tube bringing water to the ice maker had cracked and I would have had my house flooded had I not received service. Choice needs to make it clear that they do not provide service after hours.
However, during regular office hours and using the on-line claim service has worked well for me. They have sent competent, knowledgeable technicians and I have been pleased with excellent services in a timely manner.
3 years ago Edited January 10, 2024
Verified Customer
Review Source
CLAIRE KAZLMAN Beckley, WV
I am so glad my real estate agent offered me Choice Home Warranty. I have had a few issues with my new home, and they definitely came through on everything that was covered under my plan. I will honestly never go to another company because of the success I've had with Choice Home Warranty. I would suggest everyone giving them a try. They will work with you. And a home warranty, at least for the first year of a home purchase is worth it. You'll be amazed at how many things need work that first year from appliances, electrical, a rekey. And these things cost money. But with a warranty, you only have to pay a fraction of the cost.
3 years ago Edited January 10, 2024
Verified Customer
Review Source
Sean DiMaria
I have been a member of Choice Home Warranty for several years. Overall, I have been extremely satisfied with their customer service and getting my covered items fixed or replaced. Over the last two years, I have had my kitchen sink replaced, bathroom faucet leak fixed, bathtub faucet leak, and my heater/furnace replaced. After paying my deductible, they covered all the additional costs for the items I just mentioned. The most costly would have been the furnace replacement because it would have cost $3000 or more to replace. In addition to the money I saved from the repairs/replacements, I saved a lot of time and effort because Choice Home Warranty assigned the contractors to do the repairs. It was easy to make a claim by going online or calling their customer service number. For all of the repairs I requested, I was assigned a contractor within 24 hours.
3 years ago Edited January 10, 2024
Verified Customer
Review Source
Javier And Sharlene Canton, GA
When I needed to select a warranty company for my home, Keri S, my real estate representative, steered me towards the best plan available. I chose the Ultimate Plan offered by Choice Home Warranty, and it has proven to be the perfect decision.
During my time with them, I’ve submitted several claims. Each experience was marked by professionalism and exemplary service, leaving me entirely satisfied. The technicians who attended to my home weren’t just professional; they were experts in their field. They efficiently carried out their tasks without a hitch.
Moreover, the support team was consistently outstanding. They promptly addressed any questions or concerns I had. A special mention to Cheryl H from the support staff, who has been particularly remarkable.
For professionals in the real estate industry, I firmly believe there’s only one sound choice: Choice Home Warranty.
Thank you!
3 years ago Edited January 10, 2024
Verified Customer
Review Source
Jannyce Barnes Elk River, MN
I had 2 claims my second year (July and Sept. 2022) on older systems (AC and HVAC) each were over $600. I went the reimbursement route and got my own service person which is an option you have if they cannot find one for you in a reasonable time. They preapproved and reimbursed me no hassles within 30 days. It paid for itself in spades thus far! There is a process you have to follow for making claims and getting preapproval for your service tech. If you follow the procedure, all is well. Even when I sort of messed up, they were wonderful, helpful and understanding. Great customer service with very short hold time. I am recommending to everyone I know. Way cheaper than what I paid for over 20 years in my prior home for emergency plus replacement service through my power company which did not cover nearly all that my Choice plan does (and twice the cost)! I plan to renew every year. Great peace of mind. Plus they have pay options if you need to space out your premium payments. I paid in 3 payments over 3 months.
3 years ago
Verified Customer
Review Source
Eliff Gambrills, MD
I had major surgery and have been in the hospital for almost a month. I came home and I lost my air conditioning. Right after I got home, it was extremely difficult for me to breathe. I contacted choice and I told them my situation. Within three days they've got somebody out here and the gentleman that they sent out here was able to fix my air conditioning immediately. Now he was supposed to come out to me in the evening hours, but instead they conveyed my situation to him and he moved me up and came out in the morning hours which I greatly appreciate. Compassionate towards their customer circumstances.
3 years ago
Verified Customer
Review Source
Sharyn Nordendale Tavares, FL
I've been with Choice for about nine years and I still have three properties with Choice and they've always done a good job. Sometimes I haven't been happy, but they had no control over the wait time on parts, but they've done a good job for us we're very happy. Whenever I call they they do what they can to correct the issue. I've used it so many times, I've used it on my air conditioner which they came out and fixed right away, I just recently had them out here to fixed my refrigerator they put in new compressors and it is working beautifully, they fixed my microwave, they fixed a lot of things over the years.
3 years ago
Verified Customer
Review Source
Donna J McKinney Whitney, TX
On June 14 my oven would not light. I notified Choice Home Warranty. I received a call back and was told they would arrange a call back when a company accepted the job. Received a call from Sears the following morning, and they arranged a repairman for the 17th. Since I live in the country, 50+ miles from a large city, I was thrilled. After updates from Sears Parts and Service regarding time repairman would arrive and diagnose the problem. He told me he would order the parts to be shipped to me and return on July 05 to make repairs. When he came on the fifth, the parts they sent were broken (Unusable). He rescheduled for the 21st and ordered again. The 21st I gave him the new box, they were also broken. So, here it is almost 6 weeks later, I still have no oven, and no date as to when it will be fixed. Let me say though, Choice Home Warranty did a great job, very efficiently, it was Sears who dropped the ball.
3 years ago
Verified Customer
Review Source
Marshall Cameron, NC
Choice Warranty is so much better and more prompt than the other companies I have used. I've got good clear answers to my questions and the coverage has been very good. I had a couple of plumbing leaks and I had dishwasher malfunctions and the dishwasher tech to come out was really one of the best techs I've ever seen. I didn't know how he was gonna get it fixed but he knew exactly what to do and the plumber hasn't got back with me. I can't close it for the whole 4th of July I understand he'll be back in the office on the 11th but he corrected a plumbing problem but we still got one more to go. I'm very satisfied with it and it's a lot more economical than the other one I had. I would recommend Choice, it is very good.
3 years ago
Verified Customer
Review Source
Michele Indianapolis, IN
The service fee doubled and I really wasn't expecting that. It's almost like I can call the vendor myself directly and go through them without a warranty. Choice's service fee went from basically $45-50 to almost $90-$100, so if I don't ever have to use the service that often, it can be 2 years before I ever have to call anyone for any type of service. So I'm paying every month and then I make that one phone call and I've still got paying that service fee.
Every time I've called, I get good customer service. Then someone will be out within 2 to 3 days. I had an issue with one of the vendors that was sent out and I was able to call the customer service back and explain to them what the issue. They were able to make sure that the vendor came back out and did not charge me again because I had been charged twice for the same issue that was never resolved.
3 years ago
Verified Customer
Review Source
Brenda Arden, NC
I love the fact that they have an app. When the second person that was coming to deal with my mess and my HVAC were not talking to each other, I was able to go on the app, send a message, somebody returned my message immediately and then had the provider give me a call. It was great. I've already recommended them to a couple of new people. I had two electrical issues and they sent confident professional capable people out. They were friendly. They helped me with the problem, they were in and out in less than 30 minutes and my problems were solved. I just felt fully supported. I felt like they came to do a good job and they were very helpful. They were very knowledgeable about choice, which was good for me because they could tell me what I could expect. And so I appreciated that.
3 years ago
Verified Customer
Review Source
Nichole Bolingbrook, IL
I've only had to have them come out once. And the one time that I did have to call them to do a service call the customer service representative was very pleasant. They put in my request and the very next day I received an email and the person came out a day later so it was a very positive experience. She made sure someone came out quickly because I needed that so I am very thankful. I actually just recommended them to someone. They are very reliable. I immediately called someone to let them know that the air conditioning wasn't working and they went out out the house to take care of it for me. Everything I've done with them has been top notch, they answer my questions when I call them. Everything's been great.
3 years ago
Verified Customer
Review Source
Elizabeth Clover, SC
Everything was very smooth. When I had to fight for my issues, they were very responsive. I never had any issues with callbacks or anything like that. They were actually really good at responding and keeping everything flowing smoothly. I've actually recommended them to a couple of people. I had both of my units go down at the same time. My HVAC unit. And they had to put those in. They sent a technician out and we realized that it was a surge from lightning strike, which is why both of them went down at the same time and they had them up and running within a couple of days because we had to wait for a part for one of them, but the other one was actually fixed right on the spot. It was actually a very good experience when I had to do a claim.
3 years ago
Verified Customer
Review Source
Sabrina Walls Washington DC
3 years ago
Verified Customer
Review Source
Elvia Mayoral Phoenix, AZ
My home was built 2013, I'm the original owner and value it very much. When I noticed my cabinet underneath my disposal was flooded about 1 inch, I quickly removed plastic items and gray protection mat. I felt so badly that my original (ply wood type, but not) was bubbled. Same wood texture as slide out drawers are made of, but sturdy. I dried wood out as quickly as possible. I knew the water came from garbage disposal since it was still wet after touching the bottom. I'm 66 + in age, but I handled the whole process myself. Your service person came the following mid-morning...reasonable right. Anyway, he verified my evaluation of what had occurred. Quickly went to truck grabbed a new disposal and it was done! I love the efficiency, professionalism and friendly work for sure! Is it possible to have the wood replaced to its original state?
3 years ago
Verified Customer
Review Source
John Surprise, AZ
They answer the phone and send people out right away. I've used it on three separate occasions. We had trouble with our stove and I was not happy with that initial service call because the repairman could not make a repair, choice warranty gave me close to the amount of what it would have been to purchase a new stove. And then I had a problem with my washer and dryer and this time the guy was on top of his game. He came in to check things out. He was in and out probably in an hour. When I called them to fix my AC, they sent a guy out the next morning. It took thirty to forty minutes. So other than my initial service call, I've been very happy with the service and I would really recommend choice warranty to my friends and family. They are pleasant and I am happy with their service. I have had good experiences with them.
3 years ago
Verified Customer
Review Source
Robert
I found the warranty claim process to be very accessible and efficient, with an almost immediate response. After using my warranty for my washer, the technician quickly came out, ordered the necessary parts, and scheduled appointments seamlessly. Additionally, when I had an issue with my AC unit, a technician was sent right away to resolve the problem. Overall, I couldn't be happier with the service!
3 years ago Edited January 10, 2024
Verified Customer
Review Source
Brad Greenwood, IN
On one occasion I had to call them twice but they got technicians out there very quickly. My problems were minor problems but they were still solved quickly so I've been extremely happy. I think it's a good value for your money and I have already recommended them to a friend. One time my oven blew a fuse and they came out and diagnosed the problem and got it working and I was very happy with the result. The technicians were very good and nice. As far as my experience with them goes, they're a very good company and they stand behind what they tell you when they're recruiting you to be a customer.
3 years ago
Verified Customer
Review Source
kenneth griffor Bastrop, TX
technical service was outstanding customer service sent me an email saying great news going to replace your dishwasher for 248 go to lowes we have a kitchen aid dishwasher cost of replacement at lowes 1149 Jessica was assigned to me she told me that it could be bought wholesale for that price so i aske her if it could be repaired instead she told me no the we sending me a check for repair jobs choice is outstand for replacement Jessica needs training in better explaining as to why i neededto replace replace my dishwasher for 1358 wit tax and installation extra your warranty is great for breakdowns and repairs not good for replacement
3 years ago
Verified Customer
Review Source
Francesco Staten Island, NY
Very good customer service. They get back to you very quickly and they answer all your questions. My dryer was not working so I filed the claim online. They scheduled an appointment with a service provider within two days. The service guy came to fix the dryer and it was good. It is a good company, I just wish they would work a little bit better in certain areas of the claim process. They kind of give you a hard time seeing if something is broken and you get it fixed they want you to go through them you know start the process with them first before getting somebody else but sometimes that's not reasonable.
3 years ago
Verified Customer
Review Source
Alyssa
I had purchased this coverage after my old sewer line collapsed. Just in case something else were to happen with my older home. The hot water during showers was running down quickly and so I needed to find someone to look it over and tell me if it needed replaced. I got in the website for Choice and submitted a claim. Within a day I had a service person here to look the water heater over. Indeed it needed replaced. The company chosen by Choice was a reputable one in the city (reassuring). To be honest, feedback I've gotten was that warranty companies usually don't pay much toward the actual cost of replacing large expense repairs/replacements. To my surprise, Choice was willing to pay a large sum of the bill to replace the heater. So, I am very pleased with the whole process.
3 years ago
Verified Customer
Review Source
Gary Ellenton, FL
Choice has been very responsive. I've had 2 claims with the company and it was done over my laptop, which was fine and everything worked out great. I had a dishwasher problem and they reached out to talk. Then he called me and showed up when he said he was gonna be here and fixed the problem. And then I had a problem in my electrical panel was some breakage that kept blowing so again, I put the claim in and was contacted by an electrician here in Ellington. He came by and took care of the problem so. it's all been very positive. I would recommend them to anybody. The claims went in, they were taken care of in a timely matter, and everything went great.
3 years ago
Verified Customer
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Zechariah Van Harris Sioux Falls, South Dakota
3 years ago
Verified Customer
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David Borosak Las Vegas, NV
3 years ago
Verified Customer
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Arnold Ocala, FL
We've only been with them for a couple months but all of our contract with them has been very positive. They're very professional and they're very responsive. Responsiveness is something that's very important to me. I look for that characteristic or that quality.
The only time we've had to use it was for a problem with our garage door opener and they had a guy out here. Originally, they told us it might be a day or a day and a half before they could get someone out here, but they have someone out here the same day. And again, they were very professional, very knowledgeable, and diagnosed the problem fixed it in 20 minutes.
3 years ago
Verified Customer
Review Source
Cathy Arlington, TX
I had American Shield, but you guys were offering a better deal at the time - 3 or 5 years ago - for really good price so that's why we switched.
We had to have a new AC and furnace in 2020 and course things were delayed because of the Covid. The people that came out and put in I think the heater first...that or the AC. And then they had to wait for the heating coil. When they came to install it, they were all very courteous and professional and got the job done. Everything was working just fine. We had them out again maybe two months ago. It's a good company, I would recommend them to anybody. I would recommend to everyone that they have a protection plan on the things in their house. They come in, they do the job- fixed it and then it's working good - and they're on their way. I've had to have them send people back to fix things
3 years ago
Verified Customer
Review Source
Tanya Frankfort, IL
They were very professional. My sink irrigation system which is a garbage disposal went out. And I just called them on particular day to inquire whether or not that was something that was covered under the warranty and they say yes. Three days later I received a call from the provider that was gonna provide the service that came out the next day and it and easy it was no drama, no stress and it was pretty quick and they and the repair people were very professional. I'm a senior, I live alone and it was very important to have someone to come out that I feel comfortable with and safe and that was a rapid response to what my needs were.
3 years ago
Verified Customer
Review Source
EVELYN WINSLOW Philadelphia, PA
I have contacted Choice Home Warranty twice within the past 3 months; the first issue concerned my Hot Water Heater but was resolved within 24 hours and I contacted Choice notified them I no longer needed their services. The second call concerned my home's gas boiler heater only heating half of the house. Once again, I contacted Choice and was given an appointment immediately, the service technician arrived before the scheduled time and was the epitome of professionalism. He listened to what I had to tell him, He was shown the heater's location and he went to work. within the hour he was in my home I could feel the difference. The back of the house was just as warm as the front of the house. He then to each level of my home and confirmed in each room the heater was working properly!h
3 years ago
Verified Customer
Review Source
Vince Wiggins USA
3 years ago
Verified Customer
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Cheri & Roberto Garland, TX
They chose people to come that knew exactly what to do, exactly when to do it and I didn't have to wait around a whole long time or anything so I you know I appreciate Choice in this matter. We had a clogged sink that also backed into our kitchen sink and when I called about it the guy was prompt coming in and he fixed the kitchen sink right away and it very pleasant. I didn't have to lose any work time for it or anything. Their customer support is great. I have had to make a few claims and I have not had any problems. The people they sent out are professionals and get into us right away. I've had only good experiences with it.
3 years ago
Verified Customer
Review Source
Norman
I found the service to be accommodating overall, though I did have a frustrating experience when my air conditioner broke over a holiday and no one could come. However, they did respond quickly when my sink went out, sending someone within 48 hours. Overall, mixed experiences but decent service.
3 years ago Edited January 10, 2024
Verified Customer
Review Source
Michael & Debra Huddleston, VA
They were very prompt we had the problem and they had contacted someonet o come out and he came out within two days and everything just went very well. We have the the maximum policy and they handle things very well, I'm pleased with them. I think the cost is is reasonable and will continue. We signed up for five years with them and I'm just I'm just very happy with them so far and I would recommend other people. They were very timely and how they handled so I was appreciative of them. They are very good concerning what we we needed done. They've always been very easy to get a hold of and helpful.
3 years ago
Verified Customer
Review Source
Carolyn Wilmington, DE
I really haven't have had a great experience overall. I was a little disappointed last year when my deductible was forty five dollars for a call and then all of a sudden it was changed to seventy five dollars and I didn't know. But when I called they changed it back so that was a great experience, but then this year went up again so I just felt like that was a really big jump. In general I have had nothing but great service. I would recommend them if someone is looking for a great warranty. I had a problem with my washing machine, I had a problem with my garage door opener, a problem with the toilet and all of those things were fixed. There was one thing that wasn't covered but overall they've been great over the last few years that I've had them.
3 years ago
Verified Customer
Review Source
Dolores Cincinnati, OH
I would recommend them, they have been true to their word true to their promises. Everything was done quickly and proficiently. The people were very professional. My garage door wouldn't go up and down consistently, it would sometimes stop in midstream and I have to push it again and I called and quickly someone came out and they fixed it and told me that if it wasn't working again properly within the next thirty days that they would come out again. I did have to call him, in fact I just called yesterday and I haven't heard back from them as of yet which I'm a little concerned about. I haven't had many claims at all but whatever I had they took care of very promptly and efficiently and I was very satisfied with the results.
3 years ago
Verified Customer
Review Source
Tanya Henderson, NV
When I needed help with concerns or whatever they answered all those questions, were very friendly and even gave me better rate than what was quoted on the website. They can work get done and the y are eputable, very nice how they come out and they keep you up to date on whatever you need. Our dryer stopped working, it was making a loud tumbling sound and I went on the website to submit a claim, got an appointment within twenty four hours and the people came out like within seventy two hours to diagnose the problem. It was very easy process. I'm very pleased with the service. It's really well worth it. I would recommend this little friend or family member for sure.
3 years ago
Verified Customer
Review Source
sherri byers Kansas City, MO
I have had good customer service with Choice Home Warranty when I submit a claim it is normally worked within two business days of then sending someone out to correct the problem. When I first started with Choice Home nty my monthly payment was lower and the amount I had to pay the technician was lower and it has since then gone up. To me it's a little pricey but I'm trying to continue with Choice Home Warranty the last Issue was taken care of with no problems. Other things Iv had issues with I had to come out of pocket for which caused me a lot of money and I'm still paying for. But overall, I'm satisfied with Choice Home Warranty services.
3 years ago Edited January 10, 2024
Verified Customer
Review Source
Lynn Woodville, TX
I would recommend them to anyone that was looking for a home warranty policy. They do have the have quick response. They get back almost within twenty four hours with a response and a scheduled technician to come out to your home. So far I've had really good service things from the technicians that they sent. And I only have one claim that we are going around about terms of they're honoring the warranty but that's it. I haven't even finished claim specialist yet about it so I don't know how it's going to now but everything else they've been really good about, about either repairing or helping to replace with a portion of the cost. Quick response and the customer service people are very friendly and respectful and even if you're frustrated with something is broken down and and they do follow through on their on their commitments for your warranty. I have used it several times since I've had it and they have sent out qualified technicians to look at the item and make a recommendation for repair replacement you know and In all cases except for one I've had quick response. Either offering money to help replace the item ,I had one conductor heaters go out after I moved in and they offered me a a settlement amount to purchase a new one and it didn't cost cost cover a hundred percent covered about three quarters of it and so there's I'm still waiting for the check it does take a while I guess sixty days for you to get the money back but you know check back in sixty days. It came through the way it's supposed to but so far I've had good response from there. From their people and their online. Claim filing system to work pretty good I think I had one that had trouble going through the other said let it more than once but when that happens they help you. So it's useful
3 years ago
Verified Customer
Review Source
Demetrius Hoschton, GA
Great policy compared to what I was being serviced with before. I just like to with the fact that they have solid companies that they collaborate with because the customer service with those companies are like just as good as any other service if I was to pick him out myself. My garage door broke and they came out within twenty four I think it was twenty four to forty eight hours, and the company came let me know some additional options that I could take in regards to upgrade and I was able to do that and my garage is actually better than it was even if it was to just do it with the way back the way it was before. The cost of the the monthly policy and then the actual deposit you can't beat that price for both of those things and the coverage that I'm given. So I mean it's been really good, I've had to fix a lot of things in my house. Whenever I have a situation or issue is usually resolved within twenty four hours or at least initiated like start there the process within twenty four hours.
3 years ago
Verified Customer
Review Source
Robin / Stacey Cincinnati, OH
I've had great experiences and so far they've had to come out to our repair my garage door and I had to call him back and they were nice they were courteous they were able to get me with someone right away it didn't take a days or weeks. I called on a whim see and I had someone out to repair it. Unfortunately it's still not working, so I called again yesterday and I have someone coming out this Friday again to repair it and look at it so I'm kind of happy with the rapid service that that that I'm getting. With American shield, there were times when I had to wait more than a week to get someone to come out.
3 years ago
Verified Customer
Review Source
Bill Summerfield, FL
They're efficient, effective and professional, timely. They're here when they say they'll be here and all of those things are important. Most recently we used our warranty for our washer it required four different parts, three of which have come in. The tech was out here he did the job with the three parts that he had and went a step further by enabling my washer to work with close monitoring until the final part got in and with the transportation delivery problems that we're experiencing now nationwide. We've had to reschedule that visit now twice because the part is not in but we understand. But at some point in time it will come in and when when it does I will notify Choice Warranty to get to check back out here for an appointment so couldn't be happier with the status right now, he certainly has done all he could do. It provided the services and covered the appliances that we were looking for.
4 years ago
Verified Customer
Review Source
Deborah Reston, VA
Very positive. Refrigerator ice maker broke and they came out and diagnosed the problem, it was just two step process because I thought it was one part and it was another part involved, so they had to come back and assess that one, once they fixed the one part the first part guy didn't fix the problem so they came back and did a second assessment. It was a different area of the ice maker it was two circuit boards involved so the second one that was causing the problem so once they replaced that the ice maker worked perfectly. They've always been prompt to respond and it always worked out in the two times I had to used. In fact I am in the middle of a claim right now and I'm waiting to for parts to come in but the assessment was done in a matter of days. They were able to identify the problems, of course I had to wait for parts but eventually the item was fixed.
4 years ago
Verified Customer
Review Source
Binu Nanuet, NY
I used my warranty for my garage door opener, the opener failed and I made a call and within 3 days they scheduled, but I had to postpon it because of personal reasons, but the work was done within a weeks time and it's all perfect. It was very easy and very hassle free and the person they assigned to me worked with my schedule very easily so there was no problem scheduling. So far I'm a new customer but whenever I call for anything they were very positive and they were very nice and explained everything very well. The technician that came out was very professional, he came on the time that he said and he fixed it. It went pretty easy and a nice service.
4 years ago
Verified Customer
Review Source
Brandt & Gwyndolan Kannapolis, NC
We are very appreciative of the timely responsiveness and the overall care that's provided by the person that we worked directly with, the Choice representative. The young lady that we worked with is extremely responsive, she gets things done she's extremely knowledgeable and she listened which is the most critical element. They get the job done, they're not one of these companies that is only interested in the company, the level of customer service is excellent. We had a problem with the dishwasher, I called and she sent someone out the same day and they were able to identify the problem. The recommendation was to replace the dishwasher and it's totality and she made that happen very quickly.
4 years ago
Verified Customer
Review Source
Bud Las Vegas, NV
When I bought my current property I had American First who raised the rate considerably so after seeing a commercial for Choice I gave them a call and the rate was good. The service people that come out do a good job. There is also room for improvement but I think the customer service is superb. When I need something, I call and I get a callback from someone who is going to come and service the appliance. One time it was for the dishwasher another for the garbage disposal and another time the fridge. I haven’t had any bad experiences with them. I like that they sell thirteen months of service for a twelve month price and the premiums are much lower than anywhere else. I would recommend them.
4 years ago
Verified Customer
Review Source
Doris Greensboro, NC
I had to use it recently in my dishwasher, water was all underneath my sink I don't know what happened to the dishwasher garbage disposal and they came out right away and they said they have to replace it They replaced it I had to pay the service fee and it's working fine. For the most part I've been totally satisfied with customer support. I just only had one problem with the young man about nine months ago when I called I had a problem with them. Other than than that everybody else has been very professional and helpful. I have been very satisfied and pleased with the work that they have done and I hadn't had any more problems with the issues that they had to come out for. The people was very professional.
4 years ago
