Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Nina

Placed a claim for my refrigerator. I was connected with a tech immediately. He came when promised and remedied the problem

3 months ago

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Toni Lassiter

Everything is good Frank did a great job on time and very nice I will ask for him again thank you God bless! Toni Lassiter

3 months ago

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Margarita

Good reviews made me try Choice Home Warranty. I had a call last week and the service was exceptional. Technician was able to fix my problem quickly.

3 months ago

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Jeanine

I haven’t had many claims but then ones I submitted was done timely and the one that was a little controversial was resolved to my liking.

3 months ago

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James

The appliance vendors do not honor the Choice appmt schedules in many cases. No one is watching the vendors. The system does not allow you to change vendors when they are not arriving on schedule as given by choice

3 months ago

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Cynthia Gregory Elmore

Reputation for excellent service and I have been very satisfied. Suzanne M. was very professional and gave excellent customer service.

3 months ago

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David

Put in claim, HVAC tech scheduled, and now things are working again. Easy and nice experience. Good HVAC company worked with me.

3 months ago

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Bobby

The service provider was on time,and was concerned with my situation..He also made sure I was satisfied with the service, and I was satisfied.

3 months ago

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Ken

They’re the best rated company of all, & they have been great on the 2 claims we’ve had. Would highly recommend them.

3 months ago

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Jeffrey

Failure to follow through. Took weeks to order the part when it was approved the same day the technician came out. I called multiple times and there seemed to be no urgency. Akeya (supervisor) was ineffective and detached. She had multiple opportunities to say we got you covered, but displayed a negative attitude in tbe entire conversation. I hope it was recorded. Very disappointing for my first experience with Choice. And Runyon appliance dropped the ball as well. Fiasco which didn’t need to happen

3 months ago

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renard littles

It was cheaper than the warranty I had before. But cheaper is not always better. Also the age of the appliance or whatever you want to fix has to be a certain age or y'all don't pay for it. Then you prorated and then charge $50 to cancel. Wow!

3 months ago

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Kevin Martin

I don’t like that when I call choice to have a customer service rep or a supervisor call me back no one ever calls me back! So I’ll call back several more times and the person I’m talking to says let me expedite your call it’s all a big LIE,because no one ever picks or call me back!im still waiting for someone to call me back from January 13 and 14 2026 that’s a DAMN shame!

3 months ago

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Lauren Robison

Sellers of my house paid for a year when I first bought, and I had a good experience so decided to keep renewing the warranty.

3 months ago

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Linda Gongora

Great and fast at getting my repair done. I love the service and would recommend Choice Home Warranty to everybody. Thank you 👍😇🙏

3 months ago

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Charles Chaney

Always respond to my needs. Workmen contact when coming for appointments and very considerate. Work is efficient and done on first visit

3 months ago

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Brenda

First claim tech did not fix ac contactor. He didnt not return calls. We ended up paying out of pocket for new contactor and thermostate and Choice Warranty did not reimburse and we did not get a refund for $85 service fee. We are out of pocket $85 + $50 + 150. We have an new issue now with pan for inside unit, called for service and they sent the same service Sears tech. We refused his service and was not charged. Awaiting new service tech. Will review when the new service tech comes out.

3 months ago

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Susan

They gave me a fraction of the cost to replace my range after I had made payments for three years to their company I just thought they could do better. If I had put that money aside myself instead of giving it to them I would have been able to replace my stove and have money left over. I think they are a money grab company. You may have better luck. I have since cancelled my policy with them.

3 months ago

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Arrie

Rating about company were good when I chose this company. However when trying to call about my recent claim I had a difficult time getting a response from the office.

3 months ago

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Susan

This is a terrible company. They don’t answer their phones. They immediately take the money for the trip charge & do nothing. Ours sat in his truck for 1/2 hour & left. They close out your claim without notice. They don’t fix what you called them for. They say they’ll refer it for approval for repairs & that’s it. Never get back to you. The new scam is they’ll allow you to find your own company to do the work & will reimburse that company then if the repairs have been approved. Do Not do business with this company.

3 months ago

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Deb1650

I had an issue with a decision made by Choice Home Warranty and I wanted to cancel my warranty service. I was contacted by a manager who listened to my concern and fairly refunded my money. It was fair and Choice earned my respect.

2 months ago

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Vanessa Sterba

App is easy to use to file a claim. Process is easy to approve or decline non-covered charges. The service providers they use are professional and legit companies. Much better experience with Choice than I had with American Home Shield.

2 months ago

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Dwight Morrisey

My dryer stopped working, so I contacted Choice Home Warranty. They sent a technician who diagnosed the issue as a bad motor and said he would order the part and replace it. Instead of completing the repair, CHW decided to issue me a gift card to purchase a new dryer. The problem is that they only offered $349 — you cannot buy a comparable dryer anywhere for that amount. On top of that, they told me it would take 30 days before I even received the gift card. That is completely unacceptable.

2 months ago

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Drucilla

We have had choice warranty for many years. They always send out the best repairman. They stand behind their word. We\nWouldn't have any other company

4 months ago

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Sheila

The company is easy to contact. Claims that I have put in have been taken care of within one or two weeks. Each service person has been professional and pleasant.

4 months ago

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Michael

Satisfied with the service, quick response from Choice team, and the repairs depend on the contractors Choice sends. Out of the two claims, one vendor was really good and prompt, other was average.

4 months ago

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Janet

I chose Choice because of the standing they had on several sites during my research. Unfortunately, I have had to do follow up on almost all claims with their customer service before a technician would arrive. Either the assigned company would not show up, call to confirm or both. Very disappointed and will not be renewing our contract!

4 months ago

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John

I have used other home warranty companies and they have not been helpful at all. Choice makes a difference in getting things done, their people aactually care.

4 months ago

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Oscar

Service was promptly assigned and acted upon. CHW recommended replacement. I couldn't replace at price offered. Out of pocket for roughly same money. I'm still waiting on check from CHW.

4 months ago

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Deb

Andrew did a good job figuring out what the problem was, and coming up with a solution. He was very professional and friendly ... I would recommend him to anyone.

4 months ago

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Samuel

You mean why I chose you? >AHS. This is not about the 3 stars. I'm disappointed that while the magnetron to fix the microwave was $237, you chose to "award" me $199 for me to buy a new microwave. And THEN -- that amount was reduced to $194.

4 months ago

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Jacqueline Meriwether

Almost always quick fast no problem dispatch. Excellent service with GE technician on dishwasher. Saved me the cost of a whole years Premium on the Choice Warranty.🙋‍♀️🥹

4 months ago

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Lucille

Many promises were made when I joined the Choice Home Warranty. They made me feel as though I would be treated fairly when in actuality they just wanted my money. I was convinced to join their company and it cost me $5,000+ which is suppose to cover me until 2027. I am sorry I extended myself for so long because the very first attempt I made to use them; I was denied. After that, everytime I use them, it cost me $85 and that's before any services were performed. It cost me over $200 for refrigerator repair and finally they sent me a voucher that wasn't even enough to cover the cost.

4 months ago

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Verified Customer

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Cathy

I like choice home warranty. They work hard to fix broken appliances. Iffen things aren't right they make it right. Customer service is wonderful.

4 months ago

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Verified Customer

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Bharat

Disappointed with the way my claim to fix toilet flush leak in to toilet. Inspite of requesting the tech from Capri Engineering, to replace the canister valve, the tech insisted and replace the inlet float valve in to the flush tank, which did not fix the issue. When I gave this info to Choice they asked Capri to send their tech. The Ownee, Mark whom I called said he will bring dye to test leakage, and cane without any thing. Asked me if I hv food color to use, which I did. It hv. He waited for 5 min and sad he does not see any leakage and made VERY RUDE remarks that I was nitpicking !!! I asked him how does he concncludevtgat without testing with the dye which he was to bring and test and told him that I hv no time to keep complaining if the issue was fixed. He apparently reported to Choice that the issue is fixed!!!? I complied to ur.Cust device, so I was sent a link to access and fix appointment with ur specialist. The specialist just would not take my word that the issue still persisted. Eventually I was frustrated and tried and fixed it my self. I can send you proofs of receipt of canister valve that I bought from Lowe’s and replaced myself, looking at a YouTube video!! Incurred $22 for the same in addition to waste of all my time pushing my claim. Very very disappointed and frustrated with the rude attitude of Capri Engg owner and your totally useless support!!! VEEY VERT VERY DISAPPOINTED!!! Wonder whether you would care to reimburse the cost of canister valve, if I send you the receipt from Lowe’s?

4 months ago

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Verified Customer

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Steven

Surprisingly quick and easy. Choice kept their word and the repair to the refrigerator (compressor) was done as soon as the part arrived at the local repair shop.

4 months ago

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Jonathan Reagle

They were great and easy to work with i had some of the best people to work with did a great job and quick i was very happy with everything thank you

4 months ago

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Johnathan Wightman

HVAC went out on the coldest day of the year of course. No hassles at all with Choice or the tech, they had me up and running very quickly. Choice is worth the money

4 months ago

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Michael L Fields

Choice Home Warranty made it happen. Replaced our Hot Water Heater with the same quality brand that was previously installed. So far so good on 2 separate service calls.

4 months ago

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Tony And Rosemary Allen

Choice Home is a good company, but you must read their warranty contract; don't go by what their sales personnel say. The Techs chosen are very knowledgeable, but you must keep them informed on any service or Technicians delays As for my Dishwasher service. The Tech was very professional. Everything went well

4 months ago

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Richard Twardak

I have placed several calls to Choice Home Warranty and the recording always promises a call back but I've never gotten any call backs I don't see any messages sent to me and there are no voicemail messages I am not showing any return calls I'm not quite sure what the problem is in the past I've always been able to call and get a live person on the phone but something must have changed because I don't seem to be able to get a live person on the phone just the promise from the recording that someone will call me back and there have been no call back that day the following day or at any point up until now so I'm very disappointed with this

4 months ago

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Nancy Gangi

I think most of the home warranty companies are similar so I look for price. If I found a company that charges less for co-pays I’d change to that company.

4 months ago

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Catherine Grey

Best price and offers. Helpful in finding the right plan. Have you used twice in both times have been efficient and completed the work well to my satisfaction.

4 months ago

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Larry Deetjen

Excellent service right from the start to finish! Choice communications were strong and clear and technicians sent to home were also timely and efficient! Thank you, Larry

4 months ago

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Sharon Blandford

CHW offers competitive pricing and the online claim filing makes it easy and convenient for 24/7 filing and tracking claims. My most recent claim was closed within 5 days!

4 months ago

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Jay Webb

The price you are offering for our Microwave is way too low. Trouble with my garage door you didn’t find anybody to send out. I had to find somebody on my own. When they came out, I called and needed to talk to somebody. Nobody was available to talk. I left a message to have somebody call me back nobody called me back not too happy right now and we need to talk some more. Have somebody call me

4 months ago

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Albertamanda

The company lulls you into a false sense of security. I’ve been with them for 5 years and recently had my furnace breakdown. The repair company that was sent in informed Choice Home Warranty that the entire furnace needed to be replaced. I was informed there would be a$2000.00 out of pocket expense for uncovered services. So much for peace of mind knowing you’re covered if something in your house breaks down. What a bunch of BS!! I don not recommend this company. You can get the same coverage with other home warranty companies and not be blind sided when you file a claim. Good riddance!!

4 months ago

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Verified Customer

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Elsie

I can’t say anything but good. My claim was taken care of promptly, efficiently. Great service from the repairman. No issues, no hidden fees. Just great service!

4 months ago

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Janice

The thing I hate the most is waiting for someone to contact you. You don't want to miss the call, but sometimes you have the phone by your side. It can take about 24 to 36 hours before you hear from anyone.,!

4 months ago

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Myrtle

Pleasantly surprised how quickly they responded to my claim. They constantly kept me informed of the company coming. I hope they continue the great work!!!!

4 months ago

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Katie

I would not work with choice. We switched to them because of the rate but this is an example of you get what you pay for… had an issue with our washer they couldn’t find anyone… had an issue with plumbing… they couldn’t find anyone… we even asked a repair guy and he said they won’t deal with choice because it’s too difficult to get paid. We switched back to AHS. I understand choice will pay you back for the repairs since they can’t find a tech but again the hoops and I don’t want to fix it… that’s why I pay for the coverage. Glad to be back with AHS cause they actually do have techs.

4 months ago Edited January 9, 2026

Choice Home Warranty Reviews