Choice Home Warranty: Read 47,151 User Reviews From Real Homeowners

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Verified Customer

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Julianna

I think the warranty it’s self is very nice to have and gave me peace of mind knowing i had a service to call if i had any issues, however the sales people calling to get you to renew your warranty are ridiculous. I fully understand wanted to get a sale and commission and whatever incentives they are getting from their company. But calling multiple times a day everyday for MONTHS before a policy expires is ridiculous. My finance and i would get multiple calls a day from different people all trying to get us to buy a different policy with different payment plans. They also email and text and send mail even after i told multiple sales people that we are not interested. we can’t afford to continue their services they kept calling. then i got an email saying they tried to charge a card on file for a month to month plan that we DID NOT sign up for. when i called to ask them why they are charging me i got an automated system saying they would call back..they finally call back and they person im talking to cant help me and says they will transfer me and she just sent me right back to their automated message.

5 months ago

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George L Rich Jr

Some of your warranty company agents are not as good as they think they are. A recent warranty agent came to my home and changed a part that did not solve my furnace problem. I had to get another company to come and fix the problem.

5 months ago

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Cynthia

I had a frustrating experience with customer service. I was repeatedly hung up on while trying to resolve a claim. When my washing machine broke, it took two months to receive a check after they couldn't repair it. I also had issues with my warranty; they took a while to respond, but eventually, they did fix the problem. Overall, the service was slow and disappointing.

5 months ago

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E . Z. Folsom, CA

I had mixed experiences with Choice Home Warranty. While their service was helpful and responsive for my refrigerator issue, I faced frustration with my microwave repair. I was charged for a service that wasn't covered under warranty, and it took time to resolve. Overall, I've had some good support, but the warranty details could be clearer.

5 months ago

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Lynne

I've had mixed experiences with the product. Initially, it seems promising, but I'm uncertain about its long-term durability. Adjusting it requires some effort, but it appears to hold up well. However, my first claim regarding my air conditioner fan was denied for coverage, which was frustrating since nothing unusual happened. Overall, it looks good, but the support could improve.

5 months ago

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Verified Customer

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Donald

I had a frustrating experience with Choice Home Warranty. After reporting a blockage, I was told to submit multiple claims, leading to confusion and double payment, which was ultimately denied. Additionally, reaching customer service was difficult and slow. While everything else seems fine, these issues have left me dissatisfied.

5 months ago

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Anant

I had a good experience overall with Choice Warranty. My last service was excellent, but I did face some delays with the repair technician during a previous visit, which was frustrating. My HVAC system had issues, and the air conditioning needed repairs, prompting my call for assistance. Overall, I'm satisfied with the service.

5 months ago

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Verified Customer

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Yande

I've had a frustrating experience with customer service. While the technicians do a good job when they finally arrive, the wait times are excessively long, often taking much longer than promised. I recently had a claim that took weeks to resolve, and I'm still waiting for a gift card to replace my dryer. Overall, the service needs improvement.

5 months ago

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Verified Customer

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Yilin

I had a plumbing issue this summer and tried to use my AC, but unfortunately, it didn't work. I was hoping for better results. Overall, my experience has been frustrating, and I need assistance to resolve these problems.

5 months ago

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Verified Customer

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Anonymous

I had a mixed experience with customer support. The tech was generally responsive and scheduled appointments reasonably well, but one took longer than expected. During a recent AC issue, the tech diagnosed the problem accurately, but I had to handle some maintenance myself, which wasn't covered under warranty. Overall, it was a decent experience.

5 months ago

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Deborah Abdelgainy Rancho Cucamonga, CA

I had a great experience with the plumbing service. Their customer service was friendly and helpful. I had a backup kitchen sink issue that I couldn't fix myself, but the plumber arrived promptly and worked diligently to resolve it. Since then, everything has been functioning perfectly!

5 months ago

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Dennis

I had mixed experiences with the service. While I faced delays with my air conditioning repair, which took longer than expected, I was pleased that the warranty company covered the costs and the technician arrived promptly to fix the issue. However, the overseas call center made communication a bit challenging.

5 months ago

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Anthony

I had a positive experience making a claim; it was convenient to call and receive a callback without waiting. My appointment was scheduled smoothly, and the issue was resolved. However, I'm still waiting for a part for my refrigerator repair, which has taken some time, but I'm glad I'm covered for it.

5 months ago

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Carol

I had no experience with customer support, so I can't comment on that. However, when I requested a service online, they sent someone quickly who did a great job. Unfortunately, I've had ongoing issues with my refrigerator, and while the technician fixed it last time, the problem keeps coming back.

5 months ago

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Clint

I've had some mixed experiences with customer service. One issue with my refrigerator took over three weeks to resolve, and I'm still waiting on a part. On another occasion, I had a quick approval for a service, but I'm still waiting on a gift card. Overall, while some resolutions took time and effort, they eventually worked out satisfactorily.

5 months ago

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Verified Customer

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Latasha Houston, TX

I had a frustrating experience with customer support. Despite multiple attempts to reach them via phone and email, I received no callbacks. My initial service took longer than expected, and my recent issue with an air conditioning leak was mishandled. They wanted me to pay a fee despite my contract stating otherwise, and I couldn't get anyone to discuss my concerns. Overall, the lack of communication led me to cancel my service.

5 months ago

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Verified Customer

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John

I had a positive experience with the loan closure; it was handled quickly and efficiently. However, I did have a moment of confusion during the call when the representative seemed to forget the question. Overall, the service was satisfactory, and my cooker was fixed promptly.

5 months ago

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Verified Customer

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Gloria

I had a good experience with the plumbing service; they were punctual and completed the job efficiently. However, I'm currently facing issues with my air conditioner, which is quite old. While the warranty covers parts, the service provider seems reluctant to assist with the installation. Overall, the initial service was great, but I'm frustrated with the warranty situation.

5 months ago

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Verified Customer

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Anonymous

I found the support satisfactory, though it could be improved. The convenience of the warranty was helpful when my AC broke down during a heatwave. Unfortunately, I had to wait a few days for a technician, which was uncomfortable. Overall, I appreciate the service but wish they could respond faster in urgent situations.

5 months ago

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Verified Customer

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Modupe

I had a frustrating experience with the service. They were willing to talk but ultimately unhelpful. I had plumbing issues that they didn't address properly, and after multiple discussions, I felt dismissed. It was incredibly disappointing and left me feeling like my concerns were not taken seriously.

5 months ago

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Angie

I had a quick response when I needed support, which was great. However, when my AC broke down during a heatwave, it took a few days to get a technician out. I appreciate the service, but the delay in finding help was frustrating, especially in such hot weather. Overall, my experience was mixed.

5 months ago

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Cherie Nelson Atlanta, GA

I had a mixed experience with customer support. For minor issues like dryer and electrical repairs, they were quick and efficient. However, when my air conditioning broke, the process was frustrating and took far too long. I felt like I had to fight for a satisfactory resolution, especially during the summer heat. Overall, they need to improve handling major repairs.

5 months ago

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Verified Customer

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Patricia

The price is good but some of the service I received was not.

1 week ago

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Bella H

I recently signed up for this service and had a great experience with the customer service rep — very professional, helpful, and patient. They helped me choose the right payment plan that fit my needs. I haven’t had to use the service yet, but the sign-up process was smooth and the rate is very reasonable. Hopefully, we won’t need it anytime soon, but I’m feeling confident and hopeful that the service will deliver when the time comes!

3 months ago

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Clifton

Dislike the fact that it was times I couldn't get in touch with Choice to find out my claim status. It is misleading to advertise 100% availability and the phones shut down at 5pm! Be transparent up front about your availability. Online is availability but not for everyone. If you are going to offer use of client's technician with reimbursement, give the client time to respond before it is withdrawn. Again your availability is important.

5 months ago

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Verified Customer

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Bonnie Pettis

I am frustrated with the "outsourcing" of customer service and feel the "language barrier at times created or creates a lot of issues, for me specifically with my claim. I have been waiting since June 27th for a repair. An appointment was made without my knowledge or seeing if I had work the day it was made, I called to rescheduled and asked that they have the company doing the repair call me. 6 times an appointment was scheduled, 3 times the tech never showed and I was told "he didn't want to travel that far for one job" the other 3 times again I asked that I be called when it was to be scheduled so I could either take off work or make sure someone was home, never received calls, never got a return call. tried to leave messages on the companies voice mail it was always full. They finally got another company who did come out and they were very nice, kind, thorough, and at this point 3 weeks waiting on a part. I hope this isn't going to be another company that does the same as the first.

5 months ago

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Verified Customer

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Scott

I filed a claim and got denied for a reason I felt was your way out. If it weren't for me having such a a great relationship with my warranty rep I would have been a lot harder. B Lenz went above and beyond for us and I appreciate her. Thanks to here I was able to get a lil something which in my eyes is way better than nothing. Thanks B Lenz for being such an amazing rep.

6 months ago

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Verified Customer

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Shelly

I had Choice Warranty at my old house and never had any problems. Was so impressed with it that I put it on my new house. I’ve recommended it to my sister. She got her Warranty through them and now my son and daughter. In law are considering it for their home as well.

6 months ago

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Verified Customer

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Kathleen Yost

Our microwave light kept blowing out and then eventually stopped working. Submitted a work order and in about 10 days a technician came identified the issue ordered a par and returned in a couple of days replaced the board! Works perfectly! Fast response, trained and professional technician! Perfect!

6 months ago

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Verified Customer

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The DesOrmeaux's

I had the misfortune of my refrigerator going out. I opened a claim and within 10 minutes, a contractor contacted me. He was here the next morning. He had the part I needed on his truck and my refrigerator was up and running in under 20 minutes. I'm very happy with the results.

6 months ago

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Jan

I contacted company online. They did email me back within a day and said I would be contacted within 48 hours by their referred repair company. It took 48 hours and then another 1-1/2 weeks before they could come out. That’s a long time to be without a refrigerator. Then we were told that it’s a LG warranty problem and I had to contact LG. I gave the 4 stars because of the wait time. The repair guy was very nice and knowledgeable but couldn’t fix it because it was the compressor under LG responsibility.

6 months ago Edited August 11, 2025

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Marian

I was super impressed with the ease and speed my claim was handled. Also with the Pro Plumber company that was called they called me promptly and set up an appt. Their service man was professional, speedy and respectful of our home. He did a great job.

6 months ago

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Verified Customer

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Melissa Rorabaugh

We had the absolute best experience with Choice Warranty so far. Shout out to the plumber that was sent out to our home. The gentleman was very knowledgeable, and was able to located, fix and replaced the part(s) that was needed. He also answered all of my questions with expertise. Thank you very much!

6 months ago

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Verified Customer

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Linda

The price is good for everything they cover! Had an excellent experience with the two claims I've placed. Choice deals with very reputable people, reliable and knowledgeable. Thank you Choice for the peace of mind you've given me.

6 months ago

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Sandy

Two different repairmen came to my home for garbage disposal repair and living room ceiling fan. Both told me they could not be repaired so the disposal man (Anthony) would return with a new one. Two weeks later I e-mailed asking if he was coming back. He replied he would be there in five days. The ceiling fan repairman (Arturo) offered me the $70 fan replacement (on July 2nd) and I told him I would get my own and call him when I was ready. I called four days later. Did not hear from him so I sent him a text on July 15th asking if he was going to return. He sent a text back asking for my address!!! Can not believe I had to contact them two weeks after they cashed my checks!!!

6 months ago

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Verified Customer

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Ron

Work was done in a timely manner. Choice Home warranty was a good move on our part. We only have one concern, it seems like the new motor may be smaller or something cause the AC is not able to keep the house as cool as it did.

6 months ago

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Pamela

After being a client for over 5 years, I must give my experience mixed reviews. I've had wear and tear of an older appliance dismissed as "abuse." I will say my last few experiences have been more positive. A recent repair of my washing machine was well evaluated, promptly and properly addressed by an excellent professional. I do supervise and pay careful attention to each repair and professional that services my home.

6 months ago

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Verified Customer

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Patricia Jackson

Yallchoice home warranty was good about scheduling my appt only thing I did not like or understand clearly that if something need to be done I have to pay extra 85 never receive and invoice on what the technician did overall your was good

6 months ago

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Marian

CHW was very prompt attending to my request for service. I asked them to change service provider because I knew a different one that I had used before and who would come sooner. They complied immediately. The repair was satisfactorily made with no issues unresolved.

7 months ago

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Suzanne

The technician seemed to be doing a very good job, but the communication between Choice Home warranty and the service contractors are not very good. I get misinformation from Choice Home Warranty about the scheduled appointment time. It makes it very confusing when Choice Home warranty is telling me a contractor will be there on a certain day and time and then I get another text message from the service contractor that it’s actually on a different day and time.

7 months ago

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Melinda Harrington

I filed an online claim on a Thursday evening and didn’t expect to receive services until the next week. I received an email Thursday with a scheduled appointment for the next afternoon. The technician was actually able to repair the ac unit that morning.

7 months ago

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Linda Rollins

The service was prompt, professional, caring and eager to help. The company that sent out a technician was also very prompt. The technician was knowledgeable, and wasted no time getting to the problem. He was personable, and friendly. I'm very happy I have Choice Home warranty!!!

7 months ago

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Verified Customer

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Brice

IT'z A Breeze Inc gave bad service. They showed up on time only once. Did not have the right equipment and smell like marijuana. Did not check the AC unit thoroughly. It took from June 7 to 21 for me to realize I need to get it reassigned to different company to get it complete

7 months ago

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Verified Customer

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Dwight Farr

Exelent way they took care of my gas stove, service tech was very friendly, careful removing hardware troubleshooting it also consulting the managment on its issue and found the problem rather quickly, being the ignighter was malfunctioning, and he had the new one to replace it.👍great job

7 months ago Edited October 9, 2025

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Rita

Mr. Electric and Simler plumbing were wonderful. Completed work in timely manner and were extremely professional and trustworthy. Sears maintenance wasn't a pleasant experience. Serviceman was unresponsive to questions . My A/C went out on June 17 and finally repair was completed on July 2nd. They seemed t not care that Temps were i. Upper 90s to lower 100s. I've always liked Sears maintenance, bit this was unacceptable. I wouldn't want to have them service anything again.

7 months ago Edited July 7, 2025

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Myra

My firs experience was whennmy aerobic septic system alarm went off. When we signed up e were told they could snd out local companies to assist but it wS going to be two weeks on the septic system. We couldn't risk it backing up so we had to spend $500 to have it repaired by someone local. When our dishwasher broke, it took nearly two weeks to get someone out but the repair person was great My next call was HVAC related and they fixed one issue and said I'd need to file another claim when we discovered another problem. Again, took a week. So, a 1 and a 5 comes to a 3 star review My previous home warranty was always out in a couple days. We changed because Choice was cheaper. Maybe now I know why.

7 months ago

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Sherman

Home choice warranty is a good company. I only had 2 bad issues with this company one was with my garage door they denied me warranty coverage another one was with my light fixture stating bad maintenance how would I ever know to maintain the light fixture and garage door. They did approve my dryer but still waiting on payment for 3wks now. Only if they had fast payments payout.

7 months ago

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Verified Customer

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Leland Blackwood

The technician came at scheduled time. Inspected the problem and confirmed the failure of the machine and replaced it with a new one. Very professional and friendly. Best decision we have made to select this company for coverage.

7 months ago Edited July 8, 2025

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Keith

I used to have First American Home Warranty for about 8 years and they were terrible. I’ve had Choice Home Warranty and everything from being able to place a work order to speaking to a representative has been simple and easy. I recommend them to everyone I know.

7 months ago

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JoAnn Ellis

The technician who visited my home to repair my refrigerator was courteous and took great care not to disrupt anything in my house. He did an excellent job fixing the appliance and even tidied up after himself, ensuring the water on the floor was cleaned up before he left. I highly recommend this company.

7 months ago

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