Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Stan Panoutsos Banner Elk, NC

My experience has been very positive. Well the first time it wasn't because I had to wait for a couple of weeks. I had an issue with a very expensive refrigerator but they had to rely on a local service company to schedule an appointment. The ice water dispenser broke, the micro-switch went bad and it caused the ice maker in the top door to melt and water was pouring all over my kitchen. It happened at night so I couldn't do anything about it. I called them immediately when I saw it in the morning but they couldn't do anything right away Eventually, they fixed it. The good thing is that if I'm not happy with a particular case they waive the service fee. They did that for my fridge because it took so long to get fixed. I highly recommend them, they're a good and I've never had a problem getting true to life customer support anytime I need anything. I've used my warranty four different times in the last six months so I'm very satisfied. They do whatever they can to make sure that the customer is happy.

8 years ago

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Verified Customer

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Raul Tamez Harlingen, TX

I chose them because my son had it in California. He mentioned that he was at a good warranty company so we went with them, and we've had good experience with them. We've just had a couple of claims during the year, and it was very efficient and we were very well taken care of; no problems. I've made a couple of claims. They were very prompt, they had responded properly, they contacted the agent or a technician in ample time and everything worked out fine — a good experience. Customer support was excellent. They were prompt, they were efficient, I have no problems with them what so ever. My warranty is about to expire next month so I need to renew it so I know we'll renew it with them.

9 years ago

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JD Lett Wichita, Kansas

I appreciated CHW’s quick resolve when the 1st Technician inadequately addressed the claim and failed to make the 2nd appointment.

2 weeks ago

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anna gonzalez Haines City, Florida

Stramline process via client portal. Very intuitive filing new claims. Response from contractors on point and responsible.

2 weeks ago Edited August 26, 2026

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Keisha Bernard Ridgeland, Mississippi

The tech was very nice and called to keep me posted on his whereabouts. Communication is everything! He did an amazing job.

2 weeks ago

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Srinivas Teki Sacramento, California

The response is so quick . Technician arrived on time as scheduled and very professional. Work completed and everything looking good.

2 weeks ago

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Yvette Morales San Bernardino, California

The gentleman that came to service my refrigerator was excellent! He diagnosed it and came back the next day with the new part!!

2 weeks ago

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Yvonne Los Angeles, California

The representative for service you sent for my oven was very nice was prompt and it was prompt for you guys to get this fixed right away thank you

2 weeks ago

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Cindy Bowman Lewisville, North Carolina

I was very impressed with Amiran the sales consultant for Choice home warranty. He went over the plan and helped me find the best choice for me.

2 weeks ago

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Corie Neri Phoenix, Arizona

Seph was very knowledgeable, helpful, and answered all of my questions. He also offered me a better deal than what was offered online.

2 weeks ago

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Carole Gutteridge Fenton, Michigan

I have had to make two claims. Choice Home communication could be better as I had to call them several times. Jumping through their hoops can be challenging.

2 weeks ago

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Maria Segura El Paso, Texas

The service is scheduled to far in the future and I need the service as soon as possible. My refrigerator is leaking water badly and I was hoping for it to be fixed sooner than in the next 3 days. In my opinion, it’s not acceptable

2 weeks ago

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Joyce Sturdivant Forney, Texas

My a/c went out on Thursday evening. It was repaired and cooling by Friday evening. With 100*+ temperatures, it is greatly appreciated.

2 weeks ago

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Kari Nelson Orlando, Florida

This time around was a much better experience. The order was sent out quickly and the unit was fixed on the first shot!!

2 weeks ago

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deborah hansman Orlando, Florida

Cameron was professional and helped me understand the problem. This company is fortunate to have a person of this quality

2 weeks ago

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Syed Haneefuddin Carrollton, Texas

You send the technician 11 days after I reported the claim. There was no communication three days after I reported the claim. I had to get another company come to fix the problem. They performed maintenance and my system was working fine. I got an email the morning the technician was coming. He looked at the system and said everything was fine. I get an email from CHS stating that my claim was denied.

3 weeks ago

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Sandy Mata-Travis Oklahoma City, Oklahoma

The Technician kept me informed on his time of arrival. I appreciated him being on time he diagnosed the problem. Had it fixed within two hours.

3 weeks ago

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Jgibson Quitman, Texas

Easy to get a technician and diagnisi, good news is they are replacing my washer! Bad news is the amount they allow to give me is half the cost of a replacement. So misleading.

3 weeks ago

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MRM4 MAURO Rochester, New York

Was able to put a claim in with no issues & I also requested to have the same technician I had used in the past. Was very easy to do!

3 weeks ago

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Larry Palmer Oklahoma City, Oklahoma

Our Technician was very prompt, clean, respectful and knowledgeable. He ordered parts and will return when parts arrive.

3 weeks ago

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Richard Elliott Coal Township, Ohio

He cam e at the time he said he would. He was polite and frienly and knew what he was doing. He got the job done in a few minutes!

3 weeks ago

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michelle parsons Santa Clarita, California

Prompt and quick response and an immediate fix of my water heater. From start to finish was 3 days!!! Thank you Choice.

3 weeks ago

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Ronald Baynes Miami, Florida

Like: Quick response to claims Dislike: Not very clear on what is covered. There is the odd occasion that the customer feels as though they missed the fine print on the contract.

4 weeks ago

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JW Smith Dallas, Texas

I have had Choice for years for my house in Santa Fe. I purchased a home in TX and with no hesitation purchased coverage for my new house.

4 weeks ago

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Carol Garrett Waldorf, Maryland

I rarely put in claims. I go years without using. Then when I do I have to pay an additional 500.00 for a repair. When you advertise and explained when I signed up things will be covered. False representation. Ibdo plan to actively look into another home warranty company

4 weeks ago

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Zanita Johnson Saginaw, Michigan

I would like to thank James for his advice about Choice Home Warranty. He was great and thank you again for CHW. Zanita!!

4 weeks ago

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Verified Customer

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Marc Finkenberg Phoenix, Arizona

Put in a claim for a roof leak, and it was denied, with no explanation to me or the roofer! I hardly ever put in a claim and when I did it was denied?! With the amount of money I pay per month, that is inexcusable ! I was not looking for a new roof, just some patchwork!

2 months ago

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Verified Customer

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Daniel Blanco West Milford, New Jersey

I’ve been overcharged for my service call. And only partial things have been covered. Then an electrician came and the job wasn’t complete and no one followed up or helped get it complete and I’ll have to pay another service call and be overcharged.

2 months ago

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Verified Customer

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Laura Stipancich Jupiter, Florida

Great service, as usual. Though the pool water heater will likely need to be replaced. I’m grateful for the service!

2 months ago

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Verified Customer

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Alfred Langella Hermosa Beach, California

Always challenging claims that are clearly their contractually responsibility. Sub-par quality replacement parts valuations they term “builders standard” that don’t exist at their ultra low price allocations anywhere in the USA. As shady as you could imagine…

2 months ago

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Verified Customer

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Kristen Annapolis Junction, Maryland

Tech was great but wasn’t able to clean out dryer vent which was the issue. Still charged for service call.

2 months ago

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Verified Customer

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Jerome Fischer Delray Beach, Florida

I liked that they arrived at the designated time. And seemed very qualified at what they were doing. Still waiting for a part to finnish the job.

2 months ago

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Verified Customer

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Margaret And Vincent Masella Southampton Township, New Jersey

It is so convenient to have someone to call when things go wrong. Choice Home Warranty is my go to.

2 months ago

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Verified Customer

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Gregory Bickham New Orleans, Louisiana

I’ve been with them a long time. I’ve have good experiences and some not good. I don’t know what is better out there .

2 months ago

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Verified Customer

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Rob Mc New York, New York

I heard good things online I had a technician come to my house on June 18. My refrigerator needed a part I checked online and it’s a very common part. I still have not heard from the company and it’s two weeks later in the middle of the summer and my refrigerator is not working properly. Totally unacceptable.

2 months ago

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Verified Customer

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Debra Hill Gainesville, Florida

Liked how quickly my request was responded to. Like the efficiency of the Service Technician that made repairs.

2 months ago

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Verified Customer

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Nancy Waite Park, Minnesota

It is the Choice I made to protect and care for my appliances. I am still waiting for the gift card to Lowes for my dryer being "totaled out".

2 months ago

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Verified Customer

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Sharon Rose Rodkin Las Vegas, Nevada

Matt from OSP Plumbing was fantastic. Would like him again for my new claim for the regulator that caused the damage.

2 months ago

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Verified Customer

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J Sass Tampa, Florida

Because of the money that I have saved over the past two years. It's definitely worth it highly recommend them.

2 months ago

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Verified Customer

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Samuel Willard, New Mexico

Choice was able to solve my problem quickly and tech was extremely friendly and knowledgeable, thank you!

2 months ago

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Verified Customer

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Larry E Alabaster, Alabama

We were unhappy with American Home Shield! Been good so far! They set up a time for someone to come quickly!

2 months ago

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FRUM larry Penn Hills, Pennsylvania

Ill be dropping you when my warranty runs out. I have a water leak. You will only pay for the valves to shut off the water. The leak is still there after the valves would be replaced. Doesn't make sense. I paid good money for insurance but you don't want to fix the problem. Very displeased with your co. will let everyone i come in contact with how you wouldn't take care of my problem. You should be ashamed of yourselves for screwing your customers like this. I hope this happens to you and your family's. You go home at night so proud how you saved the company money today. Patting yourself on the back on what a fine job you did. One day you'll have to answer for your deeds.

1 month ago

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hossain mohebpour Houston, Texas

Sometimes some of the technician that comes for a service they’re not describing the problem to Choice home Warranty and Choice home. Warranty take their worth and does not cover the cost of fixture.

1 month ago

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Angel Houston, Texas

Our AC went out, and the next day 24/ seven ac company came and did a very good job finding the problem! Got our AC fixed and running again, the same day!

1 month ago

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Jean Buchleitner Omaha, Nebraska

choice got right on the problem,called a plumber and kept us informed who and when they would be here, the plumbers that came were very nice and fixed the problem right away.

1 month ago

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jeff bales Grand Junction, Colorado

Need to have an updated list of approved local companies that car work on the home warranty side. If I already have a company in mind to use it needs to be approved to use them.

1 month ago

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Ron Hagan St. Louis, Missouri

They were fast at getting someone scheduled to come out and when they couldn't make it out they got another company to come out. Good service. Thank you

1 month ago

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Raymond Erickson Hampton, Virginia

Representative on phone, broken English, hard to understand. Hung up twice when I mentioned Home Hospice. Hard to get questions answered. However, Chat appears to be great and fast.

1 month ago

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Rahul Vesuwala Denver, Colorado

Still waiting after multiple escalations I opened a claim on July 27 because my refrigerator stopped cooling and freezing. Since this is an essential household appliance, I expected the issue to receive immediate attention. An appointment was scheduled for July 28, but the technician never arrived. After contacting customer support, I was informed that the appointment had been moved to August 5. While trying to understand the delay, I discovered another concerning issue. I was provided with vendor information and contacted the business directly, only to be told that they do not repair refrigerators, they specialize in water treatment equipment, and they never accepted the claim. After reporting this discrepancy, I was promised an update within 48 hours. Unfortunately, the issue remains unresolved. At this point, my family has been left without a working refrigerator for an extended period of time. We have experienced food spoilage, additional expenses, inconvenience, and unnecessary stress. The most frustrating part is that the delays appear to be the result of internal communication and vendor management problems rather than the actual repair itself. I understand that scheduling issues can happen. However, missed appointments, incorrect vendor information, repeated delays, and a lack of urgency for essential appliances are simply unacceptable. I hope management reviews this situation carefully and improves vendor oversight, communication, escalation procedures, and support for customers dealing with urgent situations.

1 month ago Edited July 31, 2026

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Virgil McCargo Huntsville, Alabama

I’m not satisfied at all with their service. They have denied the claim on our A/C unit. The circuit board shorted out and they took it upon themselves to say it was caused by a power surge. I was in the business for over 30 years and know that a weak spot can develop in a circuit board and cause it to burn out. I call ed the repair guy that came out and he agreed with me that it could have sorted out on its on. We have 2 HVAC units and if what they said was true then it would have happened to both units. These are old units and have given us virtually no problems. But because of the age of the units, something like this can happen. I will be calling to contest the denial of our claim. You people look for any little thing to deny a claim. My brother is the one who set up the warranty with you but if I had known, I would have told him to choose someone else. I had service with your company on another house and didn’t have a very good result with a claim I filed on my washing machine. Someone came out to repair it but didn’t replace the part that was defective. When I tried to use it, it didn’t work. I took the back off to just see if the belt had come off and discovered that the problem was something else than what had been replace. Called your company again and they denied repairing my washer because I had left the back off of the washer for the repair man to look at it.

1 month ago

Choice Home Warranty Reviews