Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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John

I had a positive experience with the technician who fixed my heating system promptly. However, I couldn't rate the customer support since I only interacted online and didn't speak to anyone from the company. The representative kept repeating questions, making it difficult to provide feedback. Overall, the service was effective, but communication needs improvement.

11 months ago

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Betty

I had a frustrating experience with my water heater during the cold holidays. As a senior citizen, being without hot water was tough, and it took days to get someone to help due to provider availability issues. However, when I did use the service for my garage door, the contractor arrived promptly and did a great job. Overall, mixed feelings about the service.

11 months ago

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Verified Customer

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Arthur

I had a great experience with customer service; they responded quickly to my issue with a leaking hot water heater and resolved it the same day, which was crucial since I had a tenant. However, my experience with the air conditioning warranty was less satisfactory, as only part of the issue was fixed. Overall, responsive service but inconsistent results.

11 months ago

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Anonymously

I had a mixed experience with my service calls. While I faced issues with a noisy garbage disposal replacement, the company ultimately provided a fair resolution. They also proactively addressed a potential problem with my garage door opener. Overall, the responsiveness and willingness to assist were appreciated, making for a good experience despite some challenges.

11 months ago

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Verified Customer

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Amit

I had a great experience with customer support. They were very responsive and addressed my requests promptly. When I needed to replace my air conditioning unit, they had someone out the next day, and the whole process was completed quickly. This was a significant improvement compared to my previous home warranty experience, which took ages to resolve.

11 months ago

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Verified Customer

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Jeanette

The company itself is great. Very responsive to our needs. Showed concern for our issue. The last issue we called about, the technician that was sent only did half the work he should have. Our main line in the basement was backing up. There are tree roots in the pipe. The technician was told this and he only snaked the pipe to get the water to go down but refused to bring in an auger to chip out the roots. He said he would come back on his own time to do that and charge us $250 to $300.

11 months ago

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Verified Customer

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Sandy Hill

The two visits I’ve had from Choice Warranty have been great! Both technicians were friendly, courteous and knowledgeable regarding the issue at hand. I loved the cheerful chat with each one, and would not hesitate having them visit again. I have acknowledged this information on several other occasions, so I would appreciate your not sending further emails or texts until, if and when, I have service again. Thanks very much!! Sandy H Aurora

11 months ago

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Verified Customer

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David Raley

Takes to long to get an appointment. I had to pay $ 200.00. for two visits by the thec for the same problem. The first company Tech didn't fix the issue. and had to call again for different company to come and had to pay each company $100.00 for the same issue. Why was the same company not called to come out and fix the issue,that they did not fix the first time.

11 months ago

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Ron Ernst

Had a garage door malfunction technician was great and replaced the sensor that was broken, but found he had to rewire it from the sensor to the unit. That part of the warranty was not covered no wiring. I had to pay an extra hundred dollars to get it wired. Choice said no go.

1 week ago

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Verified Customer

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Vickie

What we related to leave, we would get in replacement, and what we got are completely 2 different things. And even at that, we have not received a refund yet, we are very disappointed.

1 month ago

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Richard Cortes

We had a very good service call and our issue was resolved quickly and to our satisfaction.

1 month ago

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James Robbins

Because when I had a problem they got someone out here and fixed the problem fast.thanks chw

1 month ago

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Verified Customer

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Terry

I reviewed the top 5 companies for home warranty services and Choice had the top rating.

1 month ago

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Rachel

They were very efficient in handling my problem and it was resolved well and efficiently.

1 month ago

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Barbara

WE WANTED TO SUBSCRIBE TO A COUNTRY THAT COVERED ITEMS IN OUR HOME AND YOU WERE RECCOMMENDED.

1 month ago

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Aqua Grant

A friend told me to get a home warranty so I saw your commercial and decided to choose you.

1 month ago

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Verified Customer

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Kevin Strickland

Choice, has been excellent to work with. I look forward to renewing my contract with them.

1 month ago

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Dianne Buettner

We had the same maintenance contractor and he was very efficient as he was the first time.

1 month ago

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Verified Customer

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Pewu Miller

My experienced with Choice Home Warranty was excellent. They took care of everything I needed.

1 month ago

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Verified Customer

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Elizabeth Pahl

The service tech was courteous and explained to us what the issue was with our thermostat.

1 month ago

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Verified Customer

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Russell Rodrigue

Techs were on time and efficiently replaced the appliance . The price was higher than I expected. You can stop email inquiries.

1 month ago

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Michelle Via

We had an issue with our pool and we choice home warranty sent someone out right away. Thank you!

1 month ago

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Raghu

mixed feeling. Some techs are good some of the techs assigned will cut corners to do the job. sometimes they use inferier qulity of meterials.

1 month ago

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John

I thought some of the contractors were not prepared to do the work needed, wrong tools, they were late.

1 month ago

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Michael

The company who was given the repair service has been difficult to work with and has not sufficiently fixed the problem.

1 month ago

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Steve

Very automated process. Did not give a window of time when repairs would occur. Otherwise , great.

1 month ago

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Mary

Choice had good reviews. All of our experiences with them have been very favorable.

1 month ago

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Crystal

Monthly cost was cheaper and quick response to call. Also the deductible was cheaper than other companies

1 month ago

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Bobby And Ginger Bell

Prompt service. Professionally done. Very pleased! We have a contract with Choice.

1 month ago

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Verified Customer

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Monique Gray

They were prompt and did a great job with my service I would recommend them to any home owner

1 month ago

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Suraiya Shaik Ali

3 issues all back to back and there was only one complaint against the contractor company.

1 month ago

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Raymond

Have a long-term contract with Choice that locks our deductible for another three years.

1 month ago

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Michael Orlandella

Choice warranty is a no nonsense company that is quick to respond and reliable to make repairs.

1 month ago

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Elena Clark

Joe the plumber was not what I expected. He used wrong screws on toilet and would not put original screws back on. Everything was, ' not my job'. ' I don't do that. Not acceptable.

1 month ago

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Verified Customer

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Anita Lacy

Had two calls to Choice in 2025. Service was prompt provided by quality, experienced repairmen.

1 month ago

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Mary Coon

I have used CHW for 3 years. I feel they provide good service and responds to my needs quickly.

1 month ago

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Gidget Douglass

My kitchen ceiling fan stopped working, and the repair was covered and replaced effortlessly.

1 month ago

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Hattie Tucker

They handled my issue right away the technician Vincent was on time got the job completed quickly.

1 month ago

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Donna Broady

They are very responsive and i have been satisfied with the rapnse and work completed

1 month ago

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Verified Customer

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Wanda Shepard

So far…we have had a great experience! It seems they are willing to get the job done ✅

1 month ago

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Joseph Brooks

It's been eleven days and the oven is still not repaired. The repair guy says had to order parts and maybe another 5 days.

1 month ago

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Emma Thomas-Hay

I tried calling multiple times to speak to a “person” about a repair that was repeated on the same appliance to see if the service fee would be waived but no one answered or called me back!

1 month ago

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Verified Customer

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Aundrea Smith

I've been trying to reach Choice Home Warranty since 12/24... No response, No phone call, can't talk to anyone online. I've been over charged. chachargeschthetg3company that came out

1 month ago

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Verified Customer

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Cecillia Duncan

1 month ago Edited December 31, 2025

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Verified Customer

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Leroy

Quick to send out technicians to troubleshoot our issue of a broken oven/microwave combo unit.

1 month ago

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Verified Customer

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Virgina

The first company you sent me to never responded. My heating system was not working propaly and sometimes it was cold. Three weeks later you gave me a new company and they were here,the next day. Everything was fixed.

1 month ago

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Verified Customer

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Bruce

Request to repair/replace dishwasher was approved November 28th. Finally on December 17th I received a "voucher" for Lowe's. I don't use Lowe's but I guess I do now.

1 month ago

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Verified Customer

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Lorraine

Choice had good ratings. When I called they had a service man text me within a day

1 month ago

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Verified Customer

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Mary

yes, last time my home got the best technician came to fixed the washer. He did a wonderful job.

1 month ago

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Verified Customer

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Rose

Quick to response and customer service is excellent! I always have a peace of mind!

1 month ago

Choice Home Warranty Reviews