Choice Home Warranty Reviews

Great for appliances repair or replacement.my A/C system compressor failed June 12th Tech came out June 19th. Approved replacement the 20th. Still no install date and out $500 on portable air unit and fans. Not cool not stress free.

Very disappointed in my payment for a microwave oven combo Replacement almost $3000 and I was authentic for 1519 Contractors said it needed a replacement Cannnot do for this amount What good is a replacement warranty program if I can’t replace

Their great , paying now for 4 years, , the first year my Dishwasher quit, the tech said Not worth Fixing, So when I contacted them, they Gave me about $200 for it😔 I'm still with out a Dishwasher

Great prompt service the tech was very knowledgeable and did a great job with the removal and installation and we were in constant communication during the process.

The technician communicated and came on time to attend to my issue with the dishwasher. He was thorough with the service and resolved the issue quickly

Choice Home warranty handle the claims quickly and they get the right people to service the problems you are having with items with the items very efficient

If I could give zero stars I would! My dryer stopped working in March Here it is Aug. And still they have not fixed the problem I paid 100$ for tech services. Three in total have been to my home. All three said the dryer could not be fixed. The " mother board is out. I have called chw many many times. All I get told is " we need to send a tech but don't have any in your area. all we can do is put you at the top of the list!!" I have been told this 5 xs Associates were rude and short spoken. Then I get the option of getting my own tech. Which I pay for and then they might give me some of the money back. Around 300$. Next I tell them to stop taking 60$ aonty out of my bank if they weren't going to do anything about the dryer . To which I was told, " I will cancel it but the claim you currently have will be void!!! Are you kidding me? I have never had any claims in 3 years. The entire time I've used them. Do not fall for this trap! Use American home shield instead. I use to have them and I switched to chw. Price was the deciding factor. At least they did what they said, and no run around.

I loved the idea of a home warranty and selected Choice. This was such a disappointing and deeply frustrating experience for me. The amount of time and effort I had to devote to dealing with them (not working with them) was incredible. Everything I submitted was denied and forced me into lengthy appeals processes. I had prepaid for 3.5 years to get the best price and ended up getting help from the CA insurance board to get Choice to cancel my policy and refund my money. Do your own research before signing an agreement and read the policy very carefully. I've seen good reviews for them, but my experience couldn't have been worse. I never post complaints, but this was so frustrating that I felt I should take the time to warn those considering Choice to be very thorough in your research and remember, buyer beware.

I've had this policy for almost 4 years. The first two times I called for problem no one showed up. I called to see why I didn't get the answer I was looking for. They rescheduled the service and again nobody showed up. A few months ago I called for a broken garbage disposal and the the technician showed up on time and fixed it. I think when my policy runs out next year I'll start looking for another.

I loved everything about Choice Home Warranty,they repaired my washer and my dryer and I am very satisfied with their services,Thank you'll very much. Ms. Shirley M.

MY AIR UNIT WENT OUT 3 COMPRESSOR COMPONENTS WENT OUT AND NEEDED REPLACED, I CALLED THEY SET MY APPOINTMENT OUT FOR 10 DAYS FROM THE DAY MY AIR UNIT WENT OUT I GOT A 80 YEAR OLD MOTHER 8 MONTHS PREGNANT NIECE 58 YEAR OLD WIFE WITH HOT FLASHES ME AND MY 25 YEAR OLD DAUGHTER AND ITS 82 DEGREES INSIDE THE HOUSE 91 OUTSIDE ........ SO I CALLED AND GOT IT FIXED $240 DOLLARS I UPLOADED PICS OF THE PARTS AND RECEIPTS ....... RICHARD PAULMER RELIED TO MY CLAIM TO GET REIMBURSED THAT WAS TO FAR OUT FOR US NOT TO HAVE AIR ....... HE WAS VERY RUDE " IM NOT REIMBURSING YOU ANYTHING NOT EVEN A PARCIAL-REIMBURSMENT .........

Read exactly what the warranty covers. If you want peace of mind in the likelihood that a major repair or replacement is covered then a home warranty is the way to go. Just know exactly what's covered and more importantly, what's not covered.

Choice warranty has been amazing to us, we have had a few appliance in our home cause us some trouble but thanks to our warranty those appliance have been taken care of.

Technician Shannon K is great. Choice Home Warranty covered the motherboard for our refrigerator, but denied replacing the separated seal on the freezer compartment. He replaced the seal on our upright freezer, but frozen moisture still collects on the inside of the door.

Both contractors with each claim were awesome, but CHW takes too long to process claims and set up contractors to come to the home. With the first claim we had to wait 2 weeks to have hot water and had to pay an additional amount for items that should have been covered.

My water heater was going out. Scheduled an appointment & the plumbing company saw the tag on the existing water heater and said "this is not an 80 gallon heater - tag is wrong". Plumbing company requested approval for replacement. Choice refused. I filed an appeal. Once on the phone I was told "it didn't matter that the tag was wrong, it didn't matter that the plumbing company said the water heater was only a 50 gallon tank - there was not a way to appeal this - The ONLY way is if I can get the manufacturer to give me the paperwork to say the tag was incorrect". While my water heater was leaking into my garage. So I paid my regular plumber the $1400.00 to replace my 50 gallon water heater. Here's the kicker - I am a REALTOR - I KNOW that there was a way that someone could have verified that the existing water heater was a 50 gallon tank. You did not offer that option - at all. CONGRATULATIONS I will NEVER offer Choice as a home warranty option to my Clients ever again.

My water heater was leaking from the top and bottom, and Choice Home Warranty took care of it right away. The claim process was quick, a technician came out fast, and everything was handled smoothly. Great peace of mind knowing I’m covered!

I have had a home and a condo covered by Choice for about 4 years now. All in all, I have been quite satisfied with their service. Recently I have had 3 claims with them and two of them were nightmares! First the clothes washer broke down so they sent someone out promptly to look at it. The repairman said they had to send for parts and would probably be in next week. To make a long story short, I called them every week and was told ‘next week’. This went on for seven and a half weeks! That’s right , for almost two months I had to lug my laundry for my family of four to the launder mat and spend all that money. I kept calling Choice, but they couldn’t do anything about it. When the parts came in and they installed them, my washer tub would not fit in the new parts! So now they had to order a new tub which would take two more weeks! Today, after nine weeks, they finally fixed it. Okay so right around the same time my dishwasher broke. They sent someone over promptly, but he didn’t seem to know much about the dishes washer which, by the way, was only two years old and wasn’t cheap. Of course he had to order parts! These venders that Choice contracts with NEVER carry parts! Came back the next week installed the part, but still didn’t work the next day. Had to call him back again for the third time and he did something with the drain. Again the next day it didn’t work( they never stay long enough to make sure it works) and we called Choice to send him back. They gave us another appointment, but no one ever came! By now it’s been at least three weeks without a dishwasher. When I complained to Choice about the no show appointment they said they would get back to me. The next day I got an email from them saying they were denying my claim because it was our negligence. So I had to go to buy a new dishwasher to replace my two year old dishwasher! Cost me $1000.! My third claim was a loud noise coming from my refrigerator. Choice sent someone to my house in 2 days and he was able to fix it in the spot, so that was good. So, to sum it up, I am always able to reach Choice without any problems, day or night. What I have noticed over the years are the terrible venders they have their contracts with! They look like little mom and pop companies that have no parts and inexperienced repairmen! Have of them pull up in their cars with no uniforms. When they do have a truck, it never has the parts you need so from the time you put in a claim until it’s fixed, can take several weeks! I will probably keep Choice because all these home warranties are alike. The main reason I keep one is in case my air conditioner breaks. It scares me to think how long I would have to go without it before they fix or replace it considering I live in Las Vegas!!

Though initially delayed in finding technicians but ultimately choice team helped with prompt response and approvals so technician was able replace thermostat. Only issue was technician installed non programmable thermostat while we had programmable thermostat but otherwise all set I appreciate and recommend choice home warranty services

I explained to the cust. service rep. I worked 4 hours in the morning. She stated she put the information into the system and and I would receive an afternoon appt. The morning of my appt. I was called 5 minutes after 8 am that the tech would be at my home between 9 am to 11 am. I had to immediately drive back home. This caused me to miss important meetings with my college students. When the tech arrived, he sat in my driveway for over 30 minutes while on his phone. I went out to get his attention 3 times, only to be ignored. Upon changing the motor, the tech informed me the supplier failed to give him the screws to connect the new motor and he would have to come back the next day. I asked if he could not get screws from the Home Depot a mile away and he said no. I went with NO ac for at least a week. I missed work numerous days and was hospitalised due to the heat.

Prompt service on my ice dispenser on fridge. BUT the surrounding frame on the front of the ice dispenser hasn’t been replaced. Repair Man said it would be delivered. It’s been over six weeks.

The first company called was a problem and they have still not cashed the $100 check after numerous calls from them attempting to get me to the bill another company was called that was excellent and I can’t say enough good things.

Very efficient, quick response sending check to me as Loew didn’t have one to fit my area Last insurance company took me over 3 months and numerous calls to India actually causing me to cry, this took less than 3 weeks

Best service ever! Only had the warranty for a little over a year and my dishwasher leaked. They came within a day and everything was fixed for a low service charge! Best decision ever!!!!!

It takes too long for them to get a technician. I've been without my AC ever since May 16, 2025, and the technician hasn't come to repair it yet. I had to pay $100.00 for an ARS technician to come out for a service check, because Choice Home Warranty couldn't find a technician. When they finally got a technician, he just came out for a service call. He came back out several days later, but only to do a test on the unit, which only took 5 minutes, then he left. Later on in the week, I messaged him and he called me several hours later and said that he would be out to repair it this week; week of June 2, 2025, but I haven't heard anything from him yet. I live in a mobile home and without the AC unit working, it's been very miserable!!! This is the 3rd time within a year that I've had these issues with the AC, but Choice Home Warranty always send out a technician who only "bandages" the system, but never totally repairs the problem. Then, to top it off, I still have to pay money. I'm seriously thinking about looking for another home warranty company, because this here is for the birds!!!

Super helpful expedient service and if there’s a problem, the tech can’t fix they replace rapidly. Never thought I would be a customer for some service like this, but so glad that I am now and plan to renew.

I’ve had this warranty company for several years and have only had to utilize it a few times. As with all the home warranties I’ve had in the past, they are quick to take the payments, however they have their rules and requirements in order to benefit from coverage. They are as easy as any that I’ve worked with in the past. Sometimes they pay, sometimes they don’t.🤷🏼‍♀️

The plumbers they have been sending in the past 5 months, did not know anything on plumbing.! The very last plumber found what the problem was and reported it to CHW. On May 9, 2025. CHW contacted my husband and told him they have to decide if they are going to cover the problem. This plumbing issue has been going on since Dec 2024, to current. We can not use the bathroom at all for the past 5 months on June 9, 2025 it will be 6 months. We are having to use a bedside commode for solid waste.

I was surprised it took so long to get professionals assigned to my case. Then, the second professional made three appointments and never showed up and only canceled one of those three times. The first professional showed up and did good work. However, your warranty company denied payment for a part of a job that should’ve been covered. There were two issues with one toilet in the house. The claim for the bidet connection was denied, which I accepted. However, a completely unrelated claim for a malfunctioning fill unit inside the tank, was also denied, and it was completely unrelated to the bidet. It should’ve been paid. I had to pay out-of-pocket. That experience led me to believe that your organization is simply in existence to make as much money as possible, and not pay claims if you can find a way to dismiss them. I will not be renewing my policy. I’ve had better experiences with other companies in previous homes I’ve owned.

Haven't been happy with my service due to the denial of claims and reasons behind it. Also lack of communication during the claims. On your portal it will show claim is "completed" as soon as they schedule someone to come out but repairs usually take longer and not done in same visit so it should say progress vs complete. I am still waiting on a response after 3wks. I also was made aware that the amount they cover for some things is very minimal up to just $500 and not close to what the cost would actually be. Disappointed because I had heard good things and that's why I paid all cost up front. The claims that did get approved were quick but they were usually for minor things. When it came to bigger items there was more push back. For example I got stuck with a hole on my wall due to them sending their recommended repair guys and then deciding they wanted another company instead. Neither Choice nor the company could repair my hole even though it was their decision to change companies. Some of the customer service staff were very nice but also had ones that were condescending and rude so it's a mix in that area. Will be considering other companies in the future

I had a good experience overall. The service was quick and efficient, especially when my air conditioning system failed. They sent the right technician promptly for my appliance issues, including a water leak and washer pump problem. I just wish they offered a discount for citizens, but otherwise, I have no complaints.

I had a mixed experience with customer service. They took a few days to respond to my initial inquiries, which was frustrating. However, when my air conditioning broke, they promptly replaced the fan motor, and it worked perfectly afterward. Overall, while the response time could improve, the repair service was effective.

I had a great experience with the service. They were courteous and knowledgeable, addressing my needs without any hassle. I had an issue with my stove, and they diagnosed and fixed it quickly. I was also impressed when they resolved my washing machine problem the next day, saving me from needing a new appliance. Highly recommend!

I've had a great experience with the service. Whenever I've needed help, like with plumbing or electronics, they've always been prompt and effective. They even fixed my garbage disposal without any hassle. Overall, I'm very satisfied with their reliability and the quality of service provided.

I had a mixed experience. The service was professional and the technician was nice, quickly identifying and fixing the dishwasher issue. However, I was disappointed with the scheduling, as they arrived later than promised. Overall, I'm pleased with the work done, and we’re using the dishwasher without problems now.

I've had mixed experiences with service providers. Initially, there were issues with availability, but recently, the same technician came and efficiently resolved my problem. Overall, I've used their services multiple times for various repairs, and while not all issues were fixed, they have a solid process in place for follow-ups.

I found the service to be satisfactory, though communication can be challenging at times due to language barriers. Currently, I'm experiencing delays with my warranty claim for air conditioning repair, and I'm still waiting for approval. I also had to wait a couple of days for a plumber to reach out. Overall, the process could be smoother.

I've had a good experience with customer support. They've been helpful when needed. I did face an issue where I had to replace a water heater, but overall, the service has been satisfactory. I appreciate their responsiveness and the assistance provided during my concerns.

I've had a generally positive experience with customer service. They were helpful when I called about my leaking washer, although it took some time to get a contractor out. Recently, I used my warranty for a garage door opener and the process was smooth; they contacted me quickly to resolve any issues. Overall, I'm satisfied with their service.

I've had a great experience with the service. They are very prompt and always take care of my needs. I had an issue with my dishwasher, and it was fixed perfectly. However, my freezer started making a noise again after being serviced, so I have another appointment scheduled. Overall, I'm satisfied with their responsiveness and expertise.

I had a good experience with my hot water heater repairs. The service was prompt and efficient, addressing my issues effectively. This was my first time dealing with such repairs, and I was pleasantly surprised by how smoothly everything went.

I've always found their service to be very helpful. Whenever I've needed assistance with my heating and air conditioning, they've responded quickly and scheduled appointments efficiently. However, some parts take longer to arrive, which can delay resolution. Overall, I'm satisfied with the support I've received.

I've had some scheduling hiccups, but the technicians are very helpful when I get an appointment. However, some parts take longer to arrive, leading to delays in resolving issues. I'm a bit disappointed as some of my claims were denied, and I'm unsure why. Overall, I hope to sort this out soon.

I had a decent experience getting my garage door fixed, but reaching customer service was a nightmare. It felt like everything was automated, making it hard to get someone on the phone for questions. They did come quickly to fix the issue, but the communication process needs improvement.

I had a great experience using my warranty for a dishwasher repair. The process was simple; I filed a claim online, and everything was handled smoothly. I appreciated how efficiently my issue was resolved, making the whole experience hassle-free.

I had some scheduling issues with Choice Home Warranty, and while the representative was nice, I was under the impression that my warranty would cover broken items. Unfortunately, I still don't have a stove and had to buy one myself. After moving in recently, I've faced multiple problems, and I'm disappointed that some of my claims were denied without clear explanations.

I've had a mostly positive experience with customer service. They are prompt in scheduling and usually call back when needed. I've used my warranty recently for a sink replacement, and while I had to choose my own sink, they were professional throughout. The only negative was one unprofessional encounter years ago. Overall, satisfied!

I've had a great experience with customer service. They respond quickly and provide quality assistance without making me repeat myself. However, during my last interaction, I was busy at work and couldn't answer additional questions. Overall, I'm satisfied with the service I've received.

I used to love this company, but their service has drastically declined. They struggle to honor their own contracts, and I've had to deal with unhelpful representatives who don't seem to care. My recent experiences with both my refrigerator and air conditioner have been frustrating, taking way too long to resolve. It's disappointing to see such a great company fall to this level.