Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Michael Royer

Some items seem to be covered while others are not clear. After a claim was denied, I requested an appeal and was given a review, but no feedback afterwards on the review by the case manager. It was pretty straightforward, but was left up to me to make contact rather than addressing the issue after my appeal. Obviously, they will will continue to deny the claim for whatever reason, so I'm chose not to play their game.

6 months ago

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Verified Customer

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Karyn Smith

My real estate agent recommended this company. So far, it has been very good. I was able to get the broken garbage disposal fixed and now I have a leaky faucet that needs repair.

6 months ago

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Verified Customer

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Gerry Nixon

Had them for years.they have always been real good about getting stuff fixed promptly. Patrick from Honest Construction was the man..in and out in an 1hr.new disposal works perfectly.

6 months ago

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Verified Customer

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Horace Smith

I appreciate it the professionalism and a prompt response to my problem. Being a new customer, I was impressed. They will become highly recommended to my friends and family. A+ service ,I'm locked in for many years to come.

6 months ago

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Verified Customer

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ELIZABETH and PATRICK GALL

I was very pleased for how fast y’all handled it and the person that can fix it was very professional and proud. I’ve got you for my home warranty. I’ve been telling others about you.

6 months ago

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Rose

They were pretty good on some repairs and a huge nightmare on others. I do NOT care to use them again as they put me through at least 4 horrible experiences including my last teair. They scheduled me 2 weeks out and then did not show. Then the company had no ticket gor the tepair and Choice put me into forever review until they reported the repair as completed when no one ever showed up to do the repair while Im out of the country. I e had to pay a lot of money for a maid service to take my Airbnb laundry to a laundromat because my dryer was never repaired!!!! Who needs this kind of hassle. The year of hell they put me through for my shower controller lost me a months rent $3000 and a lost tenant and a yeat if hell while I was traveling the world. They never fixed it and I had to hire my own olumber to finally replace the faucet that one of their 7 plumbers they sent over 1+ year broke!!!! Who wants this in their life???? Not me!!!!

7 months ago

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Verified Customer

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Martin

Ac system not working but they took care of the issue, we're now happy and satisfied. Thank you Choice Home ins. Also, good service to the tech.co. Air zone and Weather tech .

7 months ago Edited November 8, 2025

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Verified Customer

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Donna

A white girl it was provided for my electronic fireplace to be repaired. Gentleman who received a request stated that he didn’t work on fireplace. I received no follow back up from choice. I call a few weeks later to figure out what happened and was told that choice don’t service fireplace. That situation could have been handled better.

7 months ago

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Verified Customer

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Terry

I don't specifically remember what first attracted me to work with Choice Warranty but I'm glad I did because shortly after joining my oven/microwave gave out and Choice handled the whole thing extremely well!

7 months ago

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Verified Customer

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Lou

Liked that they kept me updated on my repairs as they had to reschedule due to emergency calls. Tech was very knowledgeable as far as my repairs went and very helpful and friendly.

7 months ago

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Verified Customer

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Josue

Easy to use and quick at taking care of problems when needed. I schedule everything online and then receive text/email notifications from the vendor coming to address the problem.

7 months ago

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Verified Customer

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Faith Bailey

Great services, the companies they use to fix your issues are professional, knowledgeable and provide great services. Th claim process is easy and fast, I am happy to be a customer.

7 months ago

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Verified Customer

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Harshil

I have had Choice warranty for 3+ years now and used them for about 3-5 claims. I am satisfied with the services and the ease of claim initialization and finding the right service provider.

7 months ago

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Verified Customer

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Josue

Thank you for the quick response of setting up a scheduled CHW technician. The technicians are very professional and ensured all are installed properly before the works are completed. Amazing job, thank you 🙏.

7 months ago

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Verified Customer

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Ashley

I liked that most times the appointment Was made that day the claim was made. I am mad about having a job done that was okayed, but they wanted the work to be done by this very unprofessional plumber. I was not confident in him so I had a plumber I knew do the job. We took pictures, had the paperwork of the water heater I purchased and they would not reimburse me for what they said they would do for the plumber they sent out. $450 is a lot of money to me.

8 months ago

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Verified Customer

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Virginia

There was the wait time with service repair person when ordering parts they do not communicating with Choice Warranty with updates and follow-up with me. I had to contact service person for updates, which should not be my job. When speaking with customer service they did not fully listen to your issues and they just changed the service provider.

8 months ago

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Verified Customer

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Donald

I filed a recent claim. When I pick the item I wanted to file a claim on. It asked what the problem was with the item. I picked from the dropbox the light of the refrigerator. Come to find out I paid a service fee for the guy to come check out the light in the refrigerator. and Choice denied the claim because it wasn’t a mechanical fix. But their excuse for denying the claim was stating that it didn’t show to be damage from wear and tear. They shouldn’t have had it in the drop menu of the appliance I had picked. Because then I wouldn’t of wasted my service fee and file a claim. they wanna argue when you talk to the case manager that is not in the policy to repair items that are not mechanical.

8 months ago

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Verified Customer

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Alfonso

This is actually a review for the service company you sent to my home for my washing machine. 3 weeks of visits: 1 week wait to assess a week to get the motor another week waiting for the rotor that he broke after trying to change the motor Today, all installed, he leaves, but it still doesn't work They can't come back til next Tuesday another week for him to install everything, run as test, I guess, and say it was done. 10 minutes for my wife to discover its still not working and now waiting til Tuesday just for him to come back and tell us something else

8 months ago

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Verified Customer

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Michael Hencel

Job #1…..refrigerator… Tech was very thorough he knew his job. Job #2…..laundry dryer… Again Tech was very thorough and knew his job. Two different Techs, they both did well.

8 months ago

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Verified Customer

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Debbie

The appliance company, Runyon was nice however, it was not noted that I had to call them first before they would come out. They sent a very nice tech, Stefan who figured the problem and said they would have to order the part. This took 2 weeks to get. My dishwasher is fixed and Stefan gave me some great tips.

8 months ago

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Verified Customer

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Lisa

Overall this company does good. I think the most irritating thing about any home warranty is the money allowed for any replacement is manufacturer price which no one can go and buy a replacement for that price. I feel that the amount given should at least be the full amount of lowest priced appliance in that category. Example: stove… amount given $332. Lowest price basic oven found was around 500.

8 months ago

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Verified Customer

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Rachel

I was charged $165.00 for the repair of my refrigerator. I was aware of the $100 service charge, but I was not told about the additional $65.00 charge. With my last home warranty company the price quoted to me was all I paid. The service itself however was EXCELLENT! The repair person was neat, friendly, and courteous. He even called to see if he could come earlier when he realized he was ahead of schedule, which worked fine for us. We would definitely use him again the next time we need a repair.

8 months ago

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Verified Customer

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Bruce

I’ve had 2 claims in the 1 year I’ve had the policy. Both were appointed within 24 hours. Both were completed at their visits. They were knowledgeable, professional, and efficient.

8 months ago

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Verified Customer

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Manuel & Connie Ziggy

The technicians visit delayed by a day due to staff shortage. However, he was polite & informative. Due to the fact that my stove was 19yrs old I believe Choice didn't want to deal with the issue & offered me a $333.00 gift card at Lowe's. I requested a check instead, which was approved, I am still waiting for my check.

8 months ago

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Verified Customer

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Susan

When I bought these policies (4 policies for 3 years), I was told that you had many repair people in our area. Everytime, it is either a long wait for you want me to find someone. I bought these policies because we don't want to find people and get whatever need to be fixed done as fast as possible. I have been told by service people that they don't like working with you and I can't wait to get an authorization because the repair people don't want to wait. If your company wasn't so hard to approve, it would be different. We have had Old Republic for years and they are great. They will approve and get people out fast and will replace if needed...not just give a gift card for less than the product is worth.

8 months ago

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Verified Customer

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Jeannie Perrin

Everytime I have had a claim I have had an appt with a contractor within a weeks time. My appliances have been repaired in a timely manner and I have had good experiences everything.

8 months ago

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Verified Customer

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Charisse Ladson

When contacting Choice Home Warranty for needed repairs it took a little longer to find a service provider, I am guessing it was depending upon what appliance needed to be repaired. Otherwise, the process was fast. I had 2 situations where a Service Tech came out and was able to complete the replacement of parts or tell me what the issue was in minutes. I disagree with the fact of the monthly service plan amount increasing every year; especially after begin with Choice Home Warranty for over 3 years. There should be some type of incentive for long time customers.

8 months ago

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Verified Customer

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Marty

This service is amazing! The on-line form made it easy to schedule a repair appointment. The service technician was an expert! He had the parts needed on his truck, he was prompt, and very friendly.

8 months ago

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Verified Customer

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Charles M Wadro

I think your voice recognition system is incredible. It feels like you are actually speaking with someone! The process is good. Sometimes it is hard to reach the repair person, but so far, all have been good. I am pleased.

8 months ago

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Verified Customer

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Eleanor Howard

I recommended Choice Warranty to Gina Londoff and she purchased her home warranty. I have recommended you to others I know. I am overall pleased with the service I have received from your company...

8 months ago

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Verified Customer

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Barbara Jones

The first repairman who did the Refrigerator was outstanding…prompt, efficient, polite, clean The guy who came to repair the Dryer ….. said an electrician needed to check it out. So he did not repair it. When I tried to call the electrician and reschedule, his phone mail was full. So I had to call CHW who cancelled the appointment. Recall I am without a Dryer and days are passing. I, myself, finally called in an electrician/dryer repairman who replaced dryer and 220Line parts . The dryer now works fine. No Thsnks to CHW

8 months ago

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Verified Customer

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RICHARD STAUFFER

Been very happy with. Their coverage is very good and their communication is very strong. We have used the warranty a few times and they have always been very responsive and the vendors they work with are superb!!

8 months ago

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Verified Customer

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Joyce Tate

I’was satisfied with the services of the-A/C vendor, but the man who was sent out to repair the stove did more damage than the actual repair! Now, I’m trying to figure out how do I get my stove back up and running again without having to pay another fee! I am afraid they are going to send this man back to my house! He clearly doesn’t know how to repair an LG Double Oven! I’m so disappointed!

8 months ago

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Verified Customer

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Lance

I have 2 properties covered by choice and this month I noticed a approximately $20 increase in my monthly premium and I was not notified that it was going to happen nor was I given an explanation of why the increase occurred. That's bad business. As far as the overall service, its been adequate.

8 months ago

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Vickie Bakersfield, California

Many of the technicians are incompetent. My husband has had to tell them what to do and end up fixing it himself.

3 days ago

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darryl cohen Tucker, Georgia

excellent is what i can say as the company has been excellent

4 days ago

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Wanda Scott Macon, Georgia

The technician was punctual, professional and knowledgeable of his job.

4 days ago

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Sanjay Dharmadhikari Germantown, Maryland

Ease of submitting claim. Polcy covers most of the appliances

5 days ago

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Patty Phillips Lamont, California

We have had great service with all the companies that have came to our homes.

6 days ago

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Verified Customer

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Jill San Diego, California

Excellent customer service and follow up on requests.

2 weeks ago

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Luis Serrano Los Angeles, California

Friend referred me to the warranty company

2 weeks ago

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Vamadevan Ganesh Allen, Texas

Excellent service . ASAP repairs . Good technicians

2 weeks ago

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Neal West Palm Beach, Florida

They offered a multi year service program and also gave a military discount.

2 weeks ago

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Ron Gonzalez Corona, California

E nice to know when Cost keep going up started 25% lower than now

2 weeks ago

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Dean Shrable Metairie, Louisiana

Have used CHW before and was very satisfied.

2 weeks ago

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Lethia Bolus Mobile, Alabama

I have been waiting over a month for a repair only to find out the tech is NOT coming to do the work! Someone should have let me know.

2 weeks ago

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Debbie Landry Bakersfield, California

We’ve been happy with the service so far

2 weeks ago

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Oliver Porter Colorado Springs, Colorado

They have quality techniction and helpful people

2 weeks ago

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Carolyn Ballard Lenexa, Kansas

All you have done for me is great service thanks

2 weeks ago

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Pamela Bentonia, Mississippi

They got out here fast and solved the problem

2 weeks ago

Choice Home Warranty Reviews