Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Richard

It's a little hard to get the customer service online, so I do a lot of by messaging. I put in work orders through a weekend online and Choice Warranty was looking for contractors pretty fast throughout the weekend. So everything was done pretty much by Monday or Tuesday of that week. So I knew who was going to do the work. The only thing is the contractors most of the time didn't have pictures of the work that needs to be done on my side of the house.

9 months ago

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Ahmad

I've been with them for a few years for four properties that I own and overall I'm very satisfied with them. A year or so ago in a property that I have the water heater needed to be changed because it wasn't working. I think we had to pay some, but they did a good job and they they exchanged it. And so I think overall it's a good service for the amount of co-pay that we have.

9 months ago

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Bob Mouser LA

This second contractors Arnold and his crew I HIGHLY RECOMMEND COWBOY COOL TO THE RESCUE !!!!!. The major issues were centered around the first contractor-GOOD LUCK CHOICE!!!! HOW ABOUT THOSE COWBOYS-TOW THUMBS UP👍🏻👍🏻

9 months ago Edited January 15, 2024

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Dianne Sun City Center, FL

The garage door was fixed by the Technician on the first visit. He advised some home maintenance to prevent the problem in future. The dishwasher issue is waiting for parts to come in and then the Technician will be back to complete the repair.

9 months ago

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Verified Customer

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Manuela Dias

I highly recommend Choice Home Warranty! I had several issues in my home and they responded in a very fast and prompt manner. All my issues were resolved within hours or a few days. I kid you not! I will be renewing my policy with them for sure.

9 months ago

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Aerin A Anaheim, CA

The process was easy and fast. I filled out a form to open a claim for fixing the sink. I got an email response the same day to schedule a plumber to come out in a few days. The plumber came within the promised time window and the problem was fixed in no time. All I had to pay was the $65 to open a claim and no additional cost was incurred.

9 months ago

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Verified Customer

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Frances Avant

I like the efficiency of the workmanship given by the technician, their punctuality, and their people skills. Since I've been with Choice Home Warranty, I haven't yet found anything that I am displeased with, however, if and when I do, I will certainly let you know.

10 months ago

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Crystal Flunory Fuquay-Varina, NC

I really liked how fast I was able to get appointments for technicians to come and address and fix my issues. I have heard horror stories of home warranties and what they don't cover/deny claims & how long it takes to get the problem resolved. However, Choice Home Warranty has impressed me so far! At this time, I am a happy customer 😊...

10 months ago

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Larry Minneapolis, MN

Choice Home Warranty responded quickly to my request. We have used them several times and the response and repair coverage has been great. The repair man came the next day about 5:00pm. Unfortunately, he was not able to identify the knocking problem. So we are waiting until something breaks so we know what needs to be fixed.

10 months ago

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Verified Customer

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Ron Owen Birmingham, AL

Everything about my service request was handled superbly by Choice Home Warranty and the company (Iron Mountain Drain and Plumbing who performed the work. However, I have received multiple requests for feedback after providing feedback from the initial request. This is quite annoying!

10 months ago

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Verified Customer

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James Middleburg, FL

I have had Choice Home Warranty for a number of years. They are always prompt to assign me a service person to investigate my problem. I have not made a lot of claims, but when I have they are quick to settle my claim. I value their service.

10 months ago

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Verified Customer

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Keith Estep

This company goes above and beyond to get clients covered with the best coverage and rate possible. This is our second home that we've covered through Choice Home Warranty. After researching several other companies, Choice was the best for us.

10 months ago Edited July 16, 2024

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Kenyata

I like the quick and easy claim process for an appointment. The appointment came a few days later max with pretty convenient time slots. Deductibles are affordable but if you make more than one claim you will pay multiple deductibles. I didn't speak to a rep but I was able to leave some information regarding my specific need in the boxes available. It didn't appear that anyone would call me back however a follow up email generated immediately.

10 months ago

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Verified Customer

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Samuel Bono

Although we were not sure of the problem we called in Sears Appliance for the problem with our dryer. Problem diagnosed quickly and while service tech was installing the part we call Choice Home Warranty and they took the claim immediately and notified Sear Appliance the repair was covered. Problem solved.

10 months ago

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John Richmond, TX

Response time to confirm a service solution was very good - less that 2 hours. However, time for the scheduled service appointment of three more days is disappointing since plumbing is backing up! I will be calling the technician tomorrow to try to improve timing. FYI, you scheduled the same company that made a call for the same problem three weeks ago. I hope they are more effective this time in finding a permanent solution!

10 months ago

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Verified Customer

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Donna Columbus, OH

This was our first time using Choice for a service call and we could not of been happier. Efran contacted us very quickly and scheduled the time for our service he arrived as scheduled and was fully equipped to complete our repair. He was very personable and knowledgeable. Would definitely recommend Choice to others. Thank you!

10 months ago

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Verified Customer

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Tom Glendale, AZ

The service was good. The garbage disposal stopped working and the technician replaced it with a new one which works fine. However, it was the least expensive model. I would have like to update to a more expensive brand/model even if I had to pay an additional amount. I would like to have had that option.

10 months ago

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Barbara Tallahassee, FL

We contacted Choice to have two leaky faucets replaced. I purchased the replacement faucets as I wanted particular styles to replace the old leaky ones. They were not particularly expensive but the Choice people did not answer my requests for compensation. The total for the kitchen faucet was $124.70 and the bathroom faucet was $47.19, totaling $171.89. The plumber received $249 per faucet installation plus the $85.00 fee. I have worked with another Home Warranty company for years and they were never this difficult to work with. I called Choice 2 or 3 times and no one would discuss this issue. Once our contract is up, we will most likely switch back to our old Home Warranty company.

10 months ago

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Verified Customer

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Kathleen Henderson, NV

I've only used it once and the process was easy. Also, I really want to work with companies whose employees are in the United States. I hate talking to a call center, trying to explain the problem and the person on the other end of the phone barely speaks English.

10 months ago

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Verified Customer

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Trish Kitchell Lebanon, OH

Choice Home Warranty has been great to work with through the process on deciding what type I coverage I should have and also with any claims. The contractors that they work with have been outstanding and they have been very quick to respond.

10 months ago Edited December 20, 2023

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Verified Customer

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Jerry Shallotte, NC

Good communication. Plumber did not have required part and company would not allow him to go to local store to purchase needed part. As a result, a follow up visit was needed to complete. Plumber did nice work and was a pleasure to deal with. I question company policy of not allowing him to purchase part to complete instead of scheduling another visit.

10 months ago

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Verified Customer

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Maurice

I don't have anything negative to say about them. When I call them, they answered my call. When I needed someone to come out, they came out within 72 hours. I have nothing negative to say about Choice. I'm a big fan and I promote them. I told my sister, brother, and friends all about them.

10 months ago

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Verified Customer

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Robert

I had to use the warranty last year for my stove. It was an older stove and they gave me a $500 gift card to get a new one. Then I had to use it again on my hot tub where they replaced the motor in my hot tub. I just did it all online.

10 months ago

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Verified Customer

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Lisa

They answered my call and answered my question. It's not fixed yet, but I have an oven that the gas company deemed unacceptable and put a sticker on and they sent out a repairman. I'm just waiting for the part to come in to get it fixed.

10 months ago

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Verified Customer

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William Melbourne, FL

I have used the warranty three times ans each time i received prompt and efficient service. From submission online of my claim until text message from the selected service company was one day. Scheduled service was the next day. The service was performed professionally and took less than two hours to complete.

10 months ago

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Verified Customer

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Charles Hydorn Hedgesville, WV

I liked the prompt service and excellent appponitment process. What I did not like was one time I had an issue which was set up quickly but when the contractor called me to scheduled he seemed confused as to where I was located and then we both found out that he would be coming from the Baltimore area which is about 80 miles from my location so I told him I would find a local contractor and he could cancel my request. Why do you not have service companies in the local area. I know many and will most likely contact them directly and not renew my contract with Choice.

10 months ago

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Verified Customer

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Donna Sellers Sellersville, PA

As a Choice Home Warranty client for a few years, I have been completely satisfied with the quick response when I’ve submitted a request for repairs, I’m contacted within 24 hours and their contractors respond quickly, sometimes on the same day.

10 months ago

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Emily Houston, TX

I like the fact that we have a home warranty to cover things, however, the problem is we’ve waited several weeks now to get our microwave either repaired or replaced. The tech came and looked at the microwave and said he’d search for parts and be back in 2 weeks with either the part or a new microwave. The day of the appointment, he never showed or called and we’ve called CHW twice to get the problem resolved and we were told both times to call back in 48 hrs if we haven’t heard from the tech. We have still not heard from the tech and we still do not have a working microwave. It’s been close to 4 weeks.

10 months ago

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Verified Customer

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Charlene Scott

Response to my problem, was immediate. The technician was prompt, and assessed the problem, and let me know what he was doing and took care of my case immediately. Even after having to order a new facets for my sink. Thank you, I have had great experiences and I'm very grateful for your service.

10 months ago

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Audrey Smith Powder Springs, GA

Choice Warranty does what it can to work with you on a resolution. On my call, I was not at all happy with the global contracting company I needed to "TRY" and reach to make an appt., but that was more the lack of customer service with THAT company. I told Choice to re-assign and they did, with no issues. I prefer a local, responsive company, and that's what I got.

10 months ago

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Verified Customer

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Leonard Elizabeth City, NC

Heat pump. Started blowing cold last winter, submitted claim, 1st tech assigned called me and said that they didn’t work for Choice and couldn’t fix my hvac. Called choice again it took 6 weeks to have another technician come by. By then it was 80 degrees and they couldn’t fix it. This fall, cold outside, submitted claim, no response. Called again. Received an email at 7 am saying technician will be here between 11 and 3 that day. No tech that day. (Wednesday). Called tech, said that they would call Thursday. No call. Still haven’t received call. Have started new claim. Still cold after 20 days .

10 months ago

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Verified Customer

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Travis Callarman Portsmouth, VA

I had no communication of itemized charges, neither covered nor non-covered. My replacement water provided was a 40gal versus the 50gal the plumbing company requested. I was told by the plumber that it was the warranty company who made the change. The lack of communication as to exactly where the $ goes and what exactly I'm paying out of pocket is frustrating and, in my opinion, unprofessional.

10 months ago

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Verified Customer

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Ahmad Akbarnia Cypress, TX

They assign a technician within hours of filling a claim. I picked Choice Home Warranty just few months ago. Their response time, follow up and customer service is the best of the past 3 companies I used. I highly recommend them.

10 months ago

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Verified Customer

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Eddie Yepez

When the temperatures outside were below freezing in my heat suddenly stopped working choice home warranty was there fore me asap and had my heat up and running in no time ! choice home warrenty is absolutely worth it for the time saved , money saved , security and peace of mind.

10 months ago

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Ronald Turk

Choice has been very good to the Turk Family. The Choice Team is very responsive and within hours you will get a claim number and a scheduled appointment for the necessary repair. The Turks are happy with choice home warranty.

11 months ago Edited April 10, 2024

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Donald Boynton Beach, FL

Is this about my last service visit? If so I put in my opinion. The technician did a good job. My problem was fixed and everything is good. These surveys can be a pain in the butt. You know I'm a paying customer of Choice Home Warranty so what's the purpose of this survey? Is someone justifying their job?

11 months ago

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Manette Columbus, OH

I had another company that did not give me very good customer service. Choice kept me informed throughout the entire process. The repair personal was professional. He contacted Choice to verify the repair and their response was within 5 minutes. This was my first encounter but I am confident their customer service is very good.

11 months ago

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Verified Customer

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Gary Cookeville, TN

We would highly recommend choice warranties to anyone wanting to protect their home. Could not asked for better or speedy service, and the service man who came to our home was very professional and knowledgeable, and took care of our problem very fast thanks choice warranties for taking care of us.

11 months ago

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Adrienne Miami, FL

I needed my sprinklers fixed. After almost 2 1/2 weeks and at least 3 calls later I get an email saying a sprinkler technician from Roto Rotor would be out the next day. I called them to confirm and was told they do not do sprinklers ever!! Also they had no order or did not know who you were. I called you to talk to a Supervisor and was given an Agent who told me he would send a message to the Supervisor to start an investigation. I never heard back from anyone since. This happened last week. The reason I had to wait for someone to come out as I was told, no sub contractors contacted your company. In other words, they could not get a company that worked on sprinklers. That is not an acceptable reason!!!! I pay each month for your service, and when I have a problem I expect your company to have professionals in the areas I pay for in my contract. I have had 2 of your technicians out and had no problems. I called one day and the next day someone came out and fixed the problem. Please have someone contact me to explain what happened. Thank you…Adrienne Kout

11 months ago

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Kathy Lee's Summit, MO

I got a very bad start on my second claim in a year… While I do feel the warranty is worth is, it can be painful. One claims rep that I talked to on a come-back (the original problem re-occurred in less than 2 weeks). When they tried to collect the claim fee a second time I explained that it was a come-back. He argued with me. I asked to speak with a manager no less than 10 times. He refused. I called him an idiot. (I apologize for stooping to his level!). He said a manager would call me back….. weeks later, I’m still waiting on that. Meanwhile, the next day I called back and got a very kind and patient customer service rep who LISTENED to me. She agreed, contacted the service tech, and got the Claim fee waived.thank you for hiring her!

11 months ago

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Larry Seal Beach, CA

Reasonable response time for scheduling repairs. Not required to pay when making the initial contact for service call. Capable vendors with no attempt to look for exclusions to coverage. Wait times to place a seevice call are reasonable. Annual rates for coverage are equal to or below other warranty companies. Satisfied thus far.

11 months ago

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Mohammad Houston, TX

I have been lucky with Choice Home Warranty as in last 3 years they replaced 2 major appliances in my house and rejected 2 minor plumbing issues that I was able to fix with a local handyman. I will strongly recommend that you buy the warranty.

11 months ago

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Ramesh Palm Beach Gardens, FL

excellent company, friendly customer service , and reasonable price. Would highly. recommend and I have been their customer for 5 years and would certainly renew again with them. I have referred a number of my family and friends to them because of ease of dealing with them whenever there were issues.

11 months ago

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Gloria

I think they're great. They took care of me right away. I'm very pleased with it, and I don't think they're very expensive at all. For what I paid, I would have hoped to have gotten a little bit more for my appliances, but like I said, I was happy.

11 months ago

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Pat

Not long ago, during the heat of Texas, my air conditioning was not working and so I called Choice. They sent the young man out, a sharp young guy, and he fixed it in a very, very short order. The technicians who have come to my house to do the work have been really excellent.

11 months ago

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Anonymous

We went through the Choice people and they were responsive and sent someone right out. And the guy was able to fix it on the spot kind of thing, maybe it took him an hour and a half or something. So it was good. It was valuable. We haven't really had to use it very often, which is a good thing. But like all insurance, you buy it and you hope you don't have to use it.

11 months ago

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James

I think every time I've used it, it's been for A/C. I put in a work request and they came out, took them about 5 minutes, flipped the switch, and the unit started working again. So it was expensive for what it took to fix it, but it's good to have it up and running. I've had them come several times for eight different A/C issues and most of the time, everything's gone pretty good. I'd probably recommend them. There's always room for improvement.

11 months ago

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Madhusudhana

I used it two times. One is for my garage door not going down or getting stuck in between. The technician was assigned quickly and within two days the technician came and found out that the motor needs to be replaced and they did replace the motor. That is maybe worth $350 to $400, so the service was excellent. And at the time, I had an issue with the refrigerator ice forming. The technician was assigned but it took like a week or so. But he came and then he needed a part and the part was approved. And they replaced it after a week or so.

11 months ago

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Anonymous

I trust them. They're doing a great job so far. When I called and placed my claim, they jumped on it really quick and they really was thorough. I asked a lot of questions that I needed to be answered and everything was great.

11 months ago

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Michael

I've used it once and I'm very happy with the technician. The only complaint I have is Choice keeps sending me emails about other products that I'm not interested in and I requested several times to unsubscribe and I still get emails. The technician was great, the response time was great. The person I dealt with at Choice on the phone was great. It was overall a really good experience. Just take me off your mailing list.

11 months ago

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