Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Sandra

I was pleased with my technician and his knowledge and demeaner. However I think the $100 service call was too high since it took him less than 15 minutes!!

5 months ago

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Laird

Very easy to start help but schedule time changed 4 times and final time was 3 hours off and warranty co and appliance co both knew both time for that date were dr appointments were scheduled and just by chance was 45 min between appointment’. Then damage to appliance is not available or needed for appliance to operate just appearance only problem i cannot get copy of tech service result each choice and fridgadair say need to get copy from other co. Not good for customer thus it would not recommend company for responsible coverage!!!!! How to end survey????? I cannot recommend amazing as your way of ending survey!!!!!!

5 months ago

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Verified Customer

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Larry

I have been with Choice Home Warranty for a good while. They provide peace of mind when faced with electrical, plumbing, HVAC or appliance repair needs.

5 months ago

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Dorothy

I am glad to have became a member of The choice home warranty group there's no hassles from the beginning two end . Just make the call they'll do the rest also the staff is very nice and very helpful. Ms.Dee

5 months ago

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Terrie

I don't think any company should give you $400. 00 for a washing machine in 2026. I don't believe you should have to wait 30 days for a replacement. I was with American Home Shield for almost 20 years. They replaced stove, refrigerator and water heater. The only reason I left them was the monthly cost was a $100.00. But Choice home warranty has been such a disappointment! I've never ever expected to have to wait for a replacement for 30 days. Who can go without a washing machine for a month? I've contacted the Attorney General's office. I know Arizona won a law suit and won! This is disgraceful what they are doing! I've also contacted the local news channel to do an investigative report.

5 months ago

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Claire Omrod

We thought the service man was very good. He identified the problem and we were back up and running I a very short time. The only problem came from the wait for the appt. We had 4 days without AC which required us to have to buy a window unit. Sine we care for our 93 ye old know who’s is very ill going without AC wasn’t an option. This should have not been needed and we wasted $219. Please do a better job for your clients.

5 months ago

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Verified Customer

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Alice Dills

They were great when I had a claim. Very quick response and a wonderful service call. But they’ve raised my premium twice now without letting me know. The last increase was 30%!

5 months ago

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Raymond and Cynthia Cooney

I originally had Choice when I purchased my home. We had several issues in the first year or so but some were just because we misunderstood the operation of some appliances. We paid the service fee as we knew that was the deal. But when we had a real problem with our water heater it was nothing but a hassle. We ended up paying almost $600 out of pocket, including the service fee and there was no actual available option to us. We could call out another plumber, but Choice would only reimburse the same amount, and they were more expensive. Basically, the plumber who did the job was the only one and they insisted on adding expense, without really explaining why. The lady at Choice that we did speak with, multiple times, was a very poor listener, was very defensive, interrupted us so we couldn't really explain our concerns and essentially had a take-it-or-leave-it approach. Had she taken the time to listen to our concerns, spoken to the plumber to understand the situation and shown some interest in resolving the issues, we would have been much happier. But I gotta say, you pay a plumber only $300 in labor to replace a water heater? Others were in the range of over $1000 in labor alone.

5 months ago

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Verified Customer

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Elaine Berg

I had my dishwasher and my washing machine repaired and I was happy with that. I did put an order in for septic pump because it was backing up in the house and I’ve heard nothing since.

5 months ago

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Stephanie Johnson

I have nothing but good things to say. Workmen came out in a timely matter, fixed the problems I was experiencing and I was satisfied with their work.

5 months ago

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Cynthia San Diego, California

My daughter has used you and she recommended

1 week ago

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Thomas Penn Hills, Pennsylvania

took too long for actual service to performed

1 week ago

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Judith Duncan Boulder Creek, California

Technician was great. 7 hot day wait A/D down

1 week ago

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Not happy Phoenix, Arizona

The technician Hershy P. was most professional with a wonderful personality. Hershy diagnosed the problem and got right to work fixing it. As far as CHW, I am very disappointed with this warranty company who I have been with for far too long with very minimal claims. I rated the quality if service based on Hershy P.; not CHW.

2 months ago

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SUZANNE Webb Atlanta, Georgia

After years of paying monthly premiums, this is the first time submitting a claim. The claim application was easy to complete. The response time was good. The technician who completed the work was professional and knowledgable. He completed the work in a timely manner.

3 months ago

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Henry Singleton Port St. Lucie, Florida

Ken was very knowledgeable and was able to diagnose the issue quickly. He explained the problem, the fix and set up the follow up appointment to complete the job before leaving. I will request him if any future issue with covered appliances.

3 months ago

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sandra oswald East Hampton, New York

Have experienced helpful repairs; some service calls were not the best service experienced; some were fantastic. Of late Customer Service with 1- Representative was not rewarding or helpful but CHW came thru and was able to get the policy updated. For that I am very thankful and appreciate the service. Having to pay for the same problem does not make sense when the original Claim was never completed -- and reissue of new Claim is for the same issue...... but I'm grateful that the policy was restored! So very grateful. Thank you.

3 months ago

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Demetrio Prado San Antonio, Texas

I like the way the went over all the coverages and how the coverages work. I liked that we also didn't have to pay the policy all up in front for the full year and we are allowed to pay on a month to month basis and not locked into a contract for the full year.

3 months ago

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L M Davidson, North Carolina

When my HVAC unit needed repair, the claim process with Choice Home Warranty was easy. A technician was assigned quickly, the problem was identified, and the claim was approved expeditiously. Excellent service and courteous technician.

3 months ago

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Maria Powell Sells, Arizona

⭐⭐⭐⭐⭐ Excellent customer service! The representative was friendly, professional, and explained everything clearly. He made the process easy to understand and answered all of my questions thoroughly. I felt confident in my decision thanks to his knowledge and patience. Highly recommend!

3 months ago

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Steve Banks Clanton, Alabama

I filled out about choice home a while ago I was curious about what was coverd and honestly how much I have never contacted any other company so I called this morning and talked to Maurice and I was very pleased knowledgeable and very polite after I talked to him I signed on Thanks Maurice

3 months ago

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Melissa D. D. Houston, Texas

My service claim was for the repair/replacement of my garbage disposal. The technician, Javier, did a good job. He requested to replace the garbage disposal which was approved. He came on time and finished the job in a reasonable time.

3 months ago

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Jeff H Appleton, Wisconsin

Choice home warranty has always been a rapid response home warranty program that provides quality service providers and did not fail this time either. The plumber was very kind and came prepared to make all the repairs necessary to the garbage disposal, which we greatly appreciated.

3 months ago

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Trevor Mann Alexandria, Virginia

I like going one place for these items. The only dislike is some of the vendors that are chosen. I had my HVAC looked at 4 times with 3 being by Choice sent contractors. If the first vendor was thorough it would have been a manufacturer warrenty repair.

3 months ago

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R Pugh Cocoa, Florida

installed new ceiling fan with lights. old one no good. techs were very good at the job and friendly. office just needs to keep customers advised of status of date/time of job. thanks to the company and techs for a job well done.

3 months ago

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ginger cronnelly Budd, Illinois

CHW is the best decision we’ve made. It allows us to enjoy our home. Our appliances aren’t new but they are far from old. Sometimes they just need some maintenance and we just can’t do it any longer. We don’t know what we’d do with CHW. They’re professional, friendly and quick.

3 months ago

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Amelia A Justice CORP CHRISTI, Texas

I was very pleased dealing with your Agent Sean. He answered all my questions, clarified anything I didn’t understand. He was patient through all my questions and concerns. He was very clear and precise as to the coverage your company has to offer. He was professional but easy to talk to. Thank you.

3 months ago

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Debra Brunsman Patoka Township, Indiana

When I was researching Home Warranty Services, I specifically and repeatedly asked if CHW had technicians in my area that do work for them. The salesman repeatedly said yes. I live in a small town in Southern Indiana and have had a few claims. The technicians came from Tennessee, Kentucky and Evansville, Indiana, which is 50 minutes away. I don't consider that "in my area". All of the technicians were professional, courteous, and did the jobs right. I did find out from one of them that CHW didn't pay them, and they wouldn't come back to my house to finish the job. So, I had to wait for another technician to be found, and come to finish. Then, I had to pay the Service Call Fee again.

3 months ago

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Bill Homeyer Dallas, Texas

Washer started leaking water from one of the main components went to website and filed a claim with hours I was assigned a LG tech who contacted me and asked if I could send a photo said they had to order the part and would contact me when they would be out to fix it. Took a couple days and the tech contacted and fixed the problem. Great Job!

3 months ago

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Verified Customer

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Ellen

I had several different times/days given to me for the work to be done, however, in the end I was very pleased with the company and workman who was sent out. It turned out to be much less of a problem than I thought, so will be able to review better if I have another issue.

6 months ago

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Verified Customer

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Leann

6 months ago

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Nellie

The very same day I placed a call, is the very day someone called me and they came and fixed my heater. I was so very impressed with the time, curtesy and professionalism! Thank you Choice Home!

6 months ago

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Verified Customer

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Rebecca

A warranty was transferred to me by the seller of my new home. This company was also recommended by my realtor before we knew there was a transferable policy. I have been very pleased with their service. The only change I would suggest is that their service scheduling could be a bit more interactive / policyholder friendly. Thank you!

6 months ago

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Verified Customer

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Joe

So far, for the last three jobs I have realized that I could have done it cheaper myself, then the $85.00 copay that I pay for every visit! Not to mention the monthly fees on top of that. Don't know if I going to continue this service.

6 months ago

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Verified Customer

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Gilberto

Have been a valued customer n have received above average service, but totally disappointed in the way my recent claim was handle, especially when it could have easily been classified an emergency......u r more than welcomed to call or email me for details. Needles to say was stuck w a $900+ bill, which was not even partially offset with some sort of refund......I'm seriously considering terminating service,,,,the next few days will determine my actions on the matter.

6 months ago

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Stephanie

I returned from vacation and my boiler was stuck on. Home Warranty scheduled an appointment for service. The problem resolved itself before the technician arrived but was glad help was scheduled.

6 months ago

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Samuel

Because they were very polite, and was very helpful, they processed my claim very quickly and everything went very well. Yes I will, recommend your company to all my friends 🧡 love you, Mr Samuel M. Thank you

6 months ago

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Verified Customer

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Wendy Terry

Choice Home Warranty makes using a home warranty company so simple. I've had several others in the past and this is my favorite. No hassles and no haggling, they just get done what needs to get done!

6 months ago

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Verified Customer

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Mary

They are dependable. The gentleman did a great job of fixing my washer. Very professional and knew what the problem was. He ordered the part and returned and repaired it. Whoopee. I can wash clothes again. Thanks

6 months ago

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Melissa

We have been with Choice Home Warranty for over a year and are very pleased. The claims submission process is quick and easy; response time is quick and assigning a contractor is hassle free.

6 months ago

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Verified Customer

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Marshall Johnson

The process of making a claim/request for service was fairly easy and I was contacted to arrange an appointment for service within a short (less than 24 hours) period of time.

6 months ago Edited February 11, 2026

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Verified Customer

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Vicki Roe

I had reviewed choice some time ago and is very happy with my choice. I have had them for several years with no problems. Thank you for all of your help! All of the contractors are very professional. Thank you!

6 months ago

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inderjit sarao

I was extremely happy with the service I received through CHW. My furnace stopped working and service person that came to service was very good he was professional with his work.

6 months ago

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Verified Customer

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Diane

I chose CHW because I had 3 appliances that are 32 years old. My only complaint was that when my washer quit running, it took CHW 3 weeks to get a technician to come to my home. I didn't mind for my washing machine, but I wouldn't want to be without A/C for 3 weeks in July.

6 months ago

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Verified Customer

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Steven

Immediate response scheduling repair and claim approved in 1 day. Very impressed. Technician kept us informed part had to be ordered. And let us know when he was headed to our house for the appointment.

6 months ago

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Janet

They were quick to respond and sent repairman within a few days. However , I don't understand why it takes so long to receive the Lowes gift card/voucher. As a family of 5, we need that to replace the unrepairable refrigerator.

6 months ago

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Tim

Email Choice Home Warranty for service, and received a call the same day. After the first visit, a part was ordered. When the part delivered, it was installed within two days..

6 months ago

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Jean

I was told I would get a knowledgeable and qualified plumber. Well the plumber never showed up when he said he would and with waiting 4-5 days, Choice told me to get my own plumber which I did. he came the day I called and put in a new water heater the next day which was Jan. 2nd and You approved his estimate and I have yet to see the check from you for the labor.

6 months ago

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Jerry Bishop

They came out, diagnosed the problem and fixed it. I’m really glad I had this warranty. The technician was great. He knows what he’s doing. Found a problem and got it go immediately. Thank you choice home warranty.

6 months ago

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Joan

Over all the years I have delt with Choice Home Warranty they have always been fair and worked well with my problems. They see the issues and deal with them in a very professional manner. Thx guys for all you do.

6 months ago

Choice Home Warranty Reviews