Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Cathy

I recently used the website for assistance and found it very user-friendly. I received prompt responses via email and phone when needed. My experience scheduling a service for my washing machine was quick and efficient. However, I had a minor issue with a power outage, but thankfully, it was resolved before needing an electrician. Overall, great service!

1 year ago

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Verified Customer

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Prakash

I had some confusion about whether I could get a contractor sent out or if I was just supposed to use online support. It felt like I was talking to a robot at times. However, when my dishwasher broke, I found the home warranty process smooth. Submitting a claim online led to an instant response, and they took care of scheduling quickly. Overall, I'm satisfied with the service!

1 year ago

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Verified Customer

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Wesley

I had mixed experiences with customer support. Initially, I was confused about whether I was talking to a contractor or a robot. However, when I had a furnace issue, they were responsive and accommodating, even though I resolved it myself. Overall, they were good about scheduling for future needs, but clearer communication would improve the experience.

1 year ago

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Verified Customer

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Cheryl

I had mixed experiences with my home warranty service. Sometimes it's hard to reach anyone, and they often redirect me to their website. When my furnace broke, I had to wait a week for help, but ERCO was prompt when I called them directly. Recently, my fridge's compressor failed, and while Choice Home Warranty sent technicians, they ultimately offered a settlement that allowed me to buy a new refrigerator, which was a satisfactory resolution.

1 year ago

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Verified Customer

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Morgan

I had a mixed experience with my home warranty. Initially, I received a voucher for a dryer replacement, which was satisfactory. However, I faced issues with my refrigerator repair where the contractor only partially fixed it. Thankfully, after reaching out to the warranty service, they covered the cost for a specialist to come out and complete the repair promptly. Overall, decent service but with some hiccups.

1 year ago

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Verified Customer

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Jerry

I had a mixed experience with customer service. While the staff was very helpful and attentive, I faced issues with coverage and follow-up. After reaching out about a television that stopped working, they were supposed to investigate but didn’t get back to me. Overall, the helpfulness was appreciated, but the lack of follow-through was disappointing.

1 year ago

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Verified Customer

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John

I had two appliance issues recently. The service for my dryer was surprisingly quick, with repairs completed in about a week. However, the heating issue has been frustrating; it's taken much longer as I'm still waiting for parts after a month. Overall, the responsiveness was good for the dryer, but the wait for the heat repair has been disappointing.

1 year ago

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Verified Customer

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Carol

I had mixed experiences with the service. While the representatives were effective and responsive, it often took too long to get updates or have technicians dispatched. My last experience with appliance repairs was frustrating due to long waits for parts, which impacted the overall satisfaction. The service itself is great, but the contractors they use seem to be the issue.

1 year ago

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Verified Customer

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Carolyne

I had a good experience with customer support; they were responsive, although I had to reach out a few times. When I needed assistance with my AC unit, a technician was dispatched promptly and resolved the issue. Similarly, I had a problem with my refrigerator, but a local company was able to fix it quickly. Overall, I'm satisfied with the service.

1 year ago

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Verified Customer

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Anonymously

I had issues with my refrigerator leaking and the ice maker not working. It took multiple technicians to finally identify and fix the problem, which was frustrating and involved extra service fees. However, I also experienced a water line leak at home, but the response time was decent, and they addressed it promptly. Overall, mixed experiences with service.

1 year ago

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Verified Customer

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Darrell

I had a mixed experience with the service. While the representative was efficient and responsive, I was overwhelmed by frequent renewal calls. I faced issues with a dishwasher repair that was never completed, but the furnace service was excellent, with a knowledgeable technician who assured me everything was fine. Overall, good service but communication and follow-up need improvement.

1 year ago

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Verified Customer

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Ronald

I had a generally positive experience with the company. They were prompt in serving me, but I was unhappy with the technician's reliability as they failed to show up as promised, causing me to cancel a doctor's appointment. However, when it came to fixing my heating unit, they were efficient and resolved the issue quickly. Overall, good service despite some hiccups.

1 year ago

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Verified Customer

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Karen

I had a mixed experience with the service. Initially, we faced issues with our dishwasher due to a missing serial number, which led us to buy a new one. However, the service team was professional and provided thoughtful explanations during our interactions. Overall, while there were challenges, the quality of service improved with subsequent visits.

1 year ago

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Verified Customer

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Terry

I had a confusing experience with the service calls. There was miscommunication about appointment times, leading to multiple back-and-forths before I finally got clarity. Additionally, the repairs didn't last long; issues returned shortly after fixing, and I ended up paying for repeated service fees. I'm unsure if the technicians are addressing the problems adequately.

1 year ago

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Verified Customer

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Maria

I've been with American Home Shield for decades but have grown increasingly dissatisfied, especially with scheduling appointments. My experience with Choice has also been challenging; I had to schedule multiple visits for my washing machine. The technician's reliability was disappointing, as they didn't show up as promised. Overall, the company is decent, but the scheduling issues and technician reliability need improvement.

1 year ago

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Verified Customer

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Carolyn

I had mixed experiences with customer service. While they were responsive and sent a technician quickly for my refrigerator leak before Thanksgiving, I was disappointed when they initially deemed it non-emergency. However, the technician did an excellent job fixing it on the holiday. On the other hand, my microwave repair was frustrating; the technician claimed to fix it but didn’t, and follow-up was lacking. Overall, the service has potential but needs improvement in consistency.

1 year ago

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Verified Customer

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Dejuana

I had a mixed experience with the service. The quick response time for my toilet issue was impressive, with a technician arriving in just a couple of days. However, I faced a delay with my hot water heater replacement, as the technician was late for the scheduled appointment. Overall, the response time is generally good, but consistency could improve.

1 year ago

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Verified Customer

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Ken

I had mixed experiences with the service. The technician was excellent and fixed my microwave quickly after my mishap. However, I was frustrated with customer service when my leaking refrigerator needed urgent attention right before Thanksgiving. They initially said it wasn’t an emergency, but the technician arrived on Thanksgiving Day and resolved the issue, which I greatly appreciated.

1 year ago

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Verified Customer

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Jj

I've had a positive experience with their customer service. They respond quickly and have been courteous and professional. I called for plumbing issues and had my toilet leak fixed in just a couple of days. Although my heating claim was initially denied due to maintenance issues, I've since taken care of that, so I'm hopeful for smoother service in the future.

1 year ago

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Verified Customer

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Ernest

I had a great experience with the service. They quickly addressed my electrical issue, and the technician did an excellent job. However, when I faced heating problems in several bedrooms, the initial response was slow. I had to find my own plumber, but once I did, Choice escalated the situation efficiently and I received my reimbursement promptly. Overall, a mixed but ultimately positive experience!

1 year ago

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Verified Customer

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Julie

I had a mix of experiences with this service. Initially, they were prompt and professional, addressing my issue quickly. However, I faced a frustrating situation when they couldn't resolve a microwave problem, and follow-up was lacking. Thankfully, a recent heating check was handled efficiently. Overall, it's a decent service, but consistency is needed.

1 year ago

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Verified Customer

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Leroy

I had a great experience with the service. They were very responsive and addressed my issue promptly, despite a slight delay due to high demand. After a couple of days, my air conditioning was fixed without any further problems. Additionally, when my refrigerator broke down, the repair service was excellent, and it's been working perfectly since. Highly recommend!

1 year ago

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Verified Customer

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Lidija

I had a mixed experience. While the team was helpful and quickly resolved one issue, I was frustrated when a technician claimed extra work was needed, which turned out to be unnecessary. However, when our fridge broke, they provided clear guidance and a check for a replacement, which worked out well. Overall, some good support but inconsistencies in service.

1 year ago

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Verified Customer

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Rosalyn

I've always received quick responses from the technicians when needed. Recently, they handled my heater issue well, despite a slight delay in getting the pump. I also had a clogged toilet, and they were prompt in addressing it the next day after I corrected my address. Overall, I'm satisfied with their service and their commitment to fixing problems efficiently.

1 year ago

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Verified Customer

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Brian

I had some issues with my washer, and the service was all online, which was a bit inconvenient. However, a technician came out and assessed the situation, determining that it was more cost-effective to replace it rather than repair. They provided me with the replacement value, and I was able to order a new washer easily. Overall, the process was smooth despite the initial hassle.

1 year ago

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Verified Customer

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Jean

I had a mixed experience with their service. The response time was quick, but the technician who came for my garage door opener didn't do much, just suggested I get a new one. More recently, I had a leaking toilet issue; the first technician thought he fixed it, but I ended up needing a second visit for a proper fix. Overall, I appreciate the promptness, but the effectiveness of the repairs could improve.

1 year ago

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Verified Customer

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Polly

I had mixed experiences with customer service. While I was pleasantly surprised by the quick response and scheduling for an appointment, I faced issues with the air conditioning repair that required multiple follow-ups to resolve. Additionally, my refrigerator needed refrigerant due to a leak, which added to my frustration. Overall, the service could improve.

1 year ago

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Verified Customer

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Sandeep

I had a positive experience filing a claim; everything went smoothly. Although I haven't interacted with customer support yet, I can't rate that aspect. I initially planned to use the service but decided to hold off since the issue resolved itself. Recently, I did call for assistance, and they were quick to send someone out to fix the problem. Overall, I'm satisfied!

1 year ago

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Verified Customer

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Allen

I had a mixed experience with the service. Initially, I wasn't sure what to expect, but the response was prompt and they handled everything well. I had a technician come out for my garage door, and while he made some adjustments, it felt like a quick fix. For my dishwasher, he checked it and noted it just needed a new switch, but unfortunately, they don't make those anymore. Overall, the service was satisfactory, but I wish there were better solutions for older appliances.

1 year ago

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Verified Customer

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Justine

Customer support was challenging due to long wait times, making online correspondence difficult. My experience with the warranty claim was mixed; while the initial process was easy, the compensation offered for my oven replacement was disappointing. However, I had a smooth experience for my mother-in-law's heating unit repair, which left us satisfied.

1 year ago

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Verified Customer

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Bob

I had a positive experience with the service. They promptly addressed my leaking faucet and replaced it without any issues. Communication was minimal since everything was handled online or over the phone, but it worked out fine. I also had to call them once for a heat pump issue, and the technician did a great job fixing it. Overall, I'm satisfied with their service.

1 year ago

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Verified Customer

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Faith Prentice

So far I’m having a great experience with this home warranty company. At first I was skeptical because the representative who signed me up hung up on me when I didn’t want to use choice warranty for both my properties. I didn’t even know I was signed up until I got an email but I have since submitted a claim and it was a smooth process. The service fee was $100 compared to $85 I pay with my other home warranty company but since no issues so far I have no regrets. The vendor/company used to take care of my issue was awesome so kudos for using good companies thus far!

1 year ago

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Verified Customer

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Gina

I’ve had choice as my warranty company since may 2020. Overall the service has been a blessing. You submitted claim, it has gotten approved fairly quickly and then you make the arrangements with the company they pick to do the work. The one thing I’ve learned is that the date and time the technician is supposed to come differs from when the technician is actually going to be there so always follow up with the technician.

1 year ago

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Verified Customer

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Kathryn

In my case, I requested to speak with the representative on my claim. My representative called me the same day. I appreciate the speed and willingness of your representative when speaking to them. They willingly agreed to a cash replacement for my item, so that I could take advantage of sales at other locations. They explained that there would be a longer wait, but were very gracious for the entire call.

1 year ago

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Verified Customer

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Julie Andrews

I have used Choice Home Warranty about four or five times in the last three years. It’s incredibly easy to go online and enter a claim. They are immediately responsive (within 24 hours or less) and quickly assign a local company to contact me. Should there be a question regarding approval for a specific repair, they are equally as quick getting back to me. I have been nothing but pleased with the service and professionalism. This is one of the best investments I’ve made.

1 year ago

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Verified Customer

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Eric Myers

Recently filed claim for the replacement and or repair of my HEATING system so far we’ve been working collectively on negotiations to bypass confrontations. At any moment I should hear a decision on the direction of my claim so far so good thank you so much for the work and the time we both put into this to reach a positive settlement. Thanks for your time. Happy new year and God speed!!!

1 year ago

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Verified Customer

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Hilda Ayala

The man that came to service our sink disposal, was pleasant and knowledgeable on how to repair the system. He didn't not speak English and asked if we could write any questions on our cell. He answered our questions as best he could. I would highly recommend him. He made sure the disposal was working, asked for food to put down the drain and put the disposal to make sure it was working.

1 year ago

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Verified Customer

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Shirley Jones

I was very impressed by Chris, the technician who serviced my call regarding a broken garbage disposal. He not only solved that problem but recognized another one that he also solved. He is very thorough and knowledgeable. Please reward Chris with a reward. In the future, if I need to make another service call, I would like Chris to be the technician you send.

1 year ago

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Verified Customer

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David

The problem I have with Choice is they don't always have the Best repair companies working for them, Have had some good experiences , and some Bad experiences like my Hot water heater, they put in a inferior unit the one I had you could adjust the temp this one you cant. the other issue I had they didn't hook it up right I called them on it and they got Pissed at me , and wouldn't come back and pick up the old one, like they said they would. I reported it to you and you called them and they refused to come back.

1 year ago Edited January 13, 2025

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Verified Customer

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Mechele Siler

I absolutely loved from start to finish the efficiency, time and the customer service I received from Door Posh. The technician’s name that was sent out was Mark. He called when he was about 30 minutes away and he arrived on time . Mark was very polite with great interaction skills!!! Not only that but he assessed all of his options while replacing and cleaning a few components. Mark repaired my problem after being here maybe 20 minutes. I highly recommend Choice Home Warranty and Door Posh! Thanks for a job well done 👍🏼

1 year ago

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Verified Customer

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Susan Brannan

We had 2 service calls this week! The first was for the dryer and the technician was awesome! He was knowledgeable and kept in contact with us before his arrival. The second call was for the kitchen faucet. The tech was friendly and courteous. He did a great job! He was knowledgeable and took his time diagnosing the problem. He had to replace the faucet. I had a good experience with both Reps!

1 year ago

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Verified Customer

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Lea

We bought this new whole home warranty in August. Our home is only 6 years old so we didn't really expect to have a need to use it, but we are the type of people that take out extra warranties for all of our purchase so we thought why not protect our entire home. This included our inground pool pump. Wouldn't you know it, 45 days after purchasing the warranty our pool pump died. Choice approved the claim without any issues. We are so glad we went with Choice Home Warranty.

1 year ago

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Verified Customer

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Pamela

I was hesitant about using this company when I read reviews but I am sure glad I did. They sent a tech to check our air conditioner because it was losing Freon. That tech could not find the leak. We paid the $100 service fee as expected. The company then found another company that came and found the leak. Choice agreed to replace the air conditioner. Everyone responded quickly to our need. Do be careful to read the “fine print” on what is not covered. The AC and installation cost us over $2000 which was far less than an $8000 quote we had gotten from another company before remembering we were paying for this warranty service. We did have to check the website for communication. I had not known they contacted another company until they called. Their communication could improve. That is the only reason I give a 4 star instead of a 5 star rating.

1 year ago

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Verified Customer

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Karen

Customer support has been a mixed experience for me. While they are generally helpful, there are times when my concerns feel unheard. I also had an issue with my warranty; they sent the wrong person to fix my bathroom, which added to my frustration. Overall, I believe there's room for improvement in both listening to customers and executing service requests.

1 year ago

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Verified Customer

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Anonymously

I had a frustrating experience with their service. The initial electrician lacked confidence, and when I asked for a second opinion, they refused. It turned out the issue was a simple fix, but I had to fight for a refund for the incompetent service. On the plus side, they respond quickly when I need appointments, but the quality of work needs improvement.

1 year ago

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Verified Customer

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Malcolm

I had a great experience with the plumbing service. The plumbers were excellent, knowledgeable, and worked diligently to fix the issue, although I need to handle the wall repair separately. The air conditioning service was also efficient; a technician quickly identified the problem and replaced the fan motor. Overall, I'm pleased with the service provided.

1 year ago

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Verified Customer

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Mark

I appreciate the service provided, as the technician who came to fix my toilet was knowledgeable and resolved the issue effectively. However, I find the lack of direct communication frustrating, especially when urgent situations arise, like air conditioning failures in Florida's heat. Overall, the service has been satisfactory, but quicker communication would enhance the experience.

1 year ago

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Verified Customer

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Richard

I had a great experience with customer service; they called me back the same day I reached out and set up an appointment promptly. However, I faced delays when using my warranty for a garage door opener issue. The technician was responsive initially, but it took weeks to get the replacement sorted out. Overall, good service but some follow-up issues.

1 year ago

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Verified Customer

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Paul

I had a positive experience with customer service, which was quite good. Although I don't recall needing certain services myself, my sister has used them. While overseas, we had to rely on their help for our rented house, and everything went smoothly. They efficiently scheduled services and kept us updated on any necessary follow-ups. Overall, we were very satisfied!

1 year ago

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Verified Customer

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jo summerville

I've had a great experience with First Choice Warranty. Their callback system is excellent, and the agents are knowledgeable and responsive. I've used the warranty several times and have always been pleased with the service. They work with high-quality service providers and handle repairs efficiently. Overall, they have exceeded my expectations compared to previous warranty companies.

1 year ago

Choice Home Warranty Reviews