Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Jack Martin Missouri City, TX

I had mixed experiences with the service. The response time was great, but I felt misled about what was covered for my central air unit. I used the service multiple times; the dryer repair went well, but the faucet replacement in my bathroom left me disappointed as it didn't match my existing setup. Overall, prompt service but clarity on coverage is needed.

1 year ago

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Verified Customer

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Penny

I had mixed experiences with the service. One repair was confusing, as I wasn't informed that my microwave would be replaced instead of repaired, leading to disappointment with the replacement options. However, the second experience with my washing machine was excellent; the technician quickly resolved the issue. Overall, the technicians communicate well and are efficient, but clarity could improve in some situations.

1 year ago

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Verified Customer

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Frank

I had a good experience with customer service when I called about a leak in my upstairs bathroom sink. They responded promptly and the technician did a great job fixing it. However, I was disappointed that the replacement faucet didn’t match the original. I also had a separate issue with my central heating that was resolved, but it took some time. Overall, the service was decent.

1 year ago

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Verified Customer

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James

I had mixed experiences with the service. One time, replacing a dishwasher was smooth, but the hot water heater repair turned into a complicated ordeal. The technicians had issues, and it felt like a runaround with multiple visits. On a positive note, they responded quickly for my washer issue, diagnosing it promptly and offering partial payment for a new one.

1 year ago

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Verified Customer

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Jeff

I've had a good experience with the service. They respond quickly to claims, though there's sometimes a disconnect between the service contractor and the company. I had an issue with my refrigerator that was resolved promptly. However, when my heater broke on New Year's Day, I had to call my own contractor, which was costly. Thankfully, the warranty company is addressing the issue now.

1 year ago

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Verified Customer

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Dhaval

I had a frustrating experience with my washing machine repair. It took an excessively long time to receive an e-gift card, forcing me to use a laundromat for nearly a month and incurring extra costs. Additionally, I've noticed ongoing issues with the AC and electronic problems that haven't been addressed well by the vendors associated with my warranty.

1 year ago

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Verified Customer

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John

I had a positive experience with the technician who fixed my heating system promptly. However, I couldn't rate the customer support since I only interacted online and didn't speak to anyone from the company. The representative kept repeating questions, making it difficult to provide feedback. Overall, the service was effective, but communication needs improvement.

1 year ago

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Verified Customer

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James

I had a great experience using the warranty service recently. The technician for my refrigerator was fantastic; he quickly diagnosed the issue, defrosted it, and ordered the necessary parts. My fridge is now as good as new. Additionally, the plumber efficiently cleared a clog in my sink's spray nozzle, restoring our water flow. Overall, I'm very satisfied with the service!

1 year ago

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Verified Customer

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Betty

I had a frustrating experience with my water heater during the cold holidays. As a senior citizen, being without hot water was tough, and it took days to get someone to help due to provider availability issues. However, when I did use the service for my garage door, the contractor arrived promptly and did a great job. Overall, mixed feelings about the service.

1 year ago

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Verified Customer

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Amit

I had a great experience with customer support. They were very responsive and addressed my requests promptly. When I needed to replace my air conditioning unit, they had someone out the next day, and the whole process was completed quickly. This was a significant improvement compared to my previous home warranty experience, which took ages to resolve.

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience with my service calls. While I faced issues with a noisy garbage disposal replacement, the company ultimately provided a fair resolution. They also proactively addressed a potential problem with my garage door opener. Overall, the responsiveness and willingness to assist were appreciated, making for a good experience despite some challenges.

1 year ago

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Verified Customer

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Arthur

I had a great experience with customer service; they responded quickly to my issue with a leaking hot water heater and resolved it the same day, which was crucial since I had a tenant. However, my experience with the air conditioning warranty was less satisfactory, as only part of the issue was fixed. Overall, responsive service but inconsistent results.

1 year ago

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Verified Customer

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Jeanette

The company itself is great. Very responsive to our needs. Showed concern for our issue. The last issue we called about, the technician that was sent only did half the work he should have. Our main line in the basement was backing up. There are tree roots in the pipe. The technician was told this and he only snaked the pipe to get the water to go down but refused to bring in an auger to chip out the roots. He said he would come back on his own time to do that and charge us $250 to $300.

1 year ago

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Verified Customer

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Sandy Hill

The two visits I’ve had from Choice Warranty have been great! Both technicians were friendly, courteous and knowledgeable regarding the issue at hand. I loved the cheerful chat with each one, and would not hesitate having them visit again. I have acknowledged this information on several other occasions, so I would appreciate your not sending further emails or texts until, if and when, I have service again. Thanks very much!! Sandy H Aurora

1 year ago

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Verified Customer

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David Raley

Takes to long to get an appointment. I had to pay $ 200.00. for two visits by the thec for the same problem. The first company Tech didn't fix the issue. and had to call again for different company to come and had to pay each company $100.00 for the same issue. Why was the same company not called to come out and fix the issue,that they did not fix the first time.

1 year ago

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Verified Customer

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Jill and Terry Frantz

We recently changed warranty companies to Choice. The other (popular) company did fine....but Choice offered a better deal. Unfortunately we had a claim recently. Choice did a perfect job. The appliance was repaired quickly, and they were in constant contact with us through the process. We cannot be happier. We will definitely renew with Choice, always.

1 year ago

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Verified Customer

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Anonymously

I've had mixed experiences with this company. While they are generally easy to contact, I faced a frustrating denial of coverage for a service that seemed justified. It felt like they were hesitant to cover my claims early in my policy. However, I did have a positive interaction with a knowledgeable representative who offered support, especially considering my visual impairment.

1 year ago

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Verified Customer

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Sandy

I had mixed experiences with customer support. Initially, they were responsive and didn't leave me on hold, which I appreciated. However, when I needed my dishwasher replaced, it took weeks to get someone out, and their compensation offer was insufficient for a replacement. It wasn't until I filed a complaint that they finally addressed my concerns. Overall, while they have potential, their service needs improvement.

1 year ago

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Verified Customer

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Anonymously

I had a good experience with the main contact, who was responsive and helpful. However, I faced issues with my fridge going out and couldn't wait for the warranty process due to the urgency of the situation. Ultimately, I had to buy a new fridge. My washing machine also failed, but I accepted a replacement offer. Overall, the service was decent, but the warranty process needs improvement.

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience with my heating service. Initially, it took a while to find a technician, and I wasn't satisfied with the first one they sent. However, they quickly accommodated my request for a different technician. After the service, I still faced issues with my furnace. I've also had to use my warranty multiple times for problems with my dryer and microwave.

1 year ago

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Verified Customer

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John

I had a great experience! Everything works perfectly and the response time is impressive. There were no hassles, and the process was thorough and clear. When my washing machine pump failed, they quickly arranged for a technician who diagnosed the issue promptly. The service was seamless with no extra payments after the initial fee. Highly satisfied!

1 year ago

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Verified Customer

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Janet

I had a frustrating experience with Choice Home Warranty. After reporting a broken dryer, the contractor diagnosed the issue quickly but had to wait a long time for the warranty company to respond before he could fix it. This delay made the process much longer than necessary. However, my experience with the washer was much better; they resolved it promptly. Overall, the service can be hit or miss.

1 year ago

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Verified Customer

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Melania

I had a positive experience with customer support, as everything worked perfectly for me. However, I faced issues with my hot water heater replacement. The long wait for shipping was unexpected, and I felt there was a lack of communication regarding the process. I ended up purchasing a new heater myself. Overall, while I appreciated the service, the replacement experience left me very concerned.

1 year ago

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Verified Customer

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Cathy

I recently used the website for assistance and found it very user-friendly. I received prompt responses via email and phone when needed. My experience scheduling a service for my washing machine was quick and efficient. However, I had a minor issue with a power outage, but thankfully, it was resolved before needing an electrician. Overall, great service!

1 year ago

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Verified Customer

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Barbara

I had a mixed experience. When I called for a plumbing issue, the technician arrived promptly but didn't bring the right tools initially. However, when it came to fixing my washer, the repairman was quick and efficient, returning with the necessary parts in just a couple of days. Overall, the service was satisfactory, but better preparation would have improved my experience.

1 year ago

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Verified Customer

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Julie

Choice warranty helped us tremendously. Our washing machine and dishwasher stopped working. I contacted Choice warranty. They sent a technician out and both machines were too old to put the money into them. The technician gave us a good price on both machines and with Choice warranted we saved some money. I love the new machines. We are so happy Choice warranty was there when we needed them.

1 year ago Edited February 10, 2025

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Verified Customer

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Carolyn

I’ve had mixed experiences with customer support. While some technicians have been helpful and resolved issues quickly, there were times when appointments were missed without notification, leading to frustrating situations like mold in my refrigerator. Despite these ups and downs, I continue to use their service because they have been reliable during critical times, like when my furnace had issues.

1 year ago

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Verified Customer

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Henry

I had a great experience with Choice. They were supportive and resolved issues effortlessly. The technician sent was knowledgeable and efficient. When I had an air conditioning issue, they quickly accommodated my request for a preferred service company, which did an excellent job. I've also relied on them for dishwasher repairs after moving, and they've consistently delivered quality service.

1 year ago

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Verified Customer

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Wesley

I had mixed experiences with customer support. Initially, I was confused about whether I was talking to a contractor or a robot. However, when I had a furnace issue, they were responsive and accommodating, even though I resolved it myself. Overall, they were good about scheduling for future needs, but clearer communication would improve the experience.

1 year ago

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Verified Customer

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Morgan

I had a mixed experience with my home warranty. Initially, I received a voucher for a dryer replacement, which was satisfactory. However, I faced issues with my refrigerator repair where the contractor only partially fixed it. Thankfully, after reaching out to the warranty service, they covered the cost for a specialist to come out and complete the repair promptly. Overall, decent service but with some hiccups.

1 year ago

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Verified Customer

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Cheryl

I had mixed experiences with my home warranty service. Sometimes it's hard to reach anyone, and they often redirect me to their website. When my furnace broke, I had to wait a week for help, but ERCO was prompt when I called them directly. Recently, my fridge's compressor failed, and while Choice Home Warranty sent technicians, they ultimately offered a settlement that allowed me to buy a new refrigerator, which was a satisfactory resolution.

1 year ago

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Verified Customer

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Prakash

I had some confusion about whether I could get a contractor sent out or if I was just supposed to use online support. It felt like I was talking to a robot at times. However, when my dishwasher broke, I found the home warranty process smooth. Submitting a claim online led to an instant response, and they took care of scheduling quickly. Overall, I'm satisfied with the service!

1 year ago

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Verified Customer

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John

I had two appliance issues recently. The service for my dryer was surprisingly quick, with repairs completed in about a week. However, the heating issue has been frustrating; it's taken much longer as I'm still waiting for parts after a month. Overall, the responsiveness was good for the dryer, but the wait for the heat repair has been disappointing.

1 year ago

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Verified Customer

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Jerry

I had a mixed experience with customer service. While the staff was very helpful and attentive, I faced issues with coverage and follow-up. After reaching out about a television that stopped working, they were supposed to investigate but didn’t get back to me. Overall, the helpfulness was appreciated, but the lack of follow-through was disappointing.

1 year ago

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Verified Customer

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Carol

I had mixed experiences with the service. While the representatives were effective and responsive, it often took too long to get updates or have technicians dispatched. My last experience with appliance repairs was frustrating due to long waits for parts, which impacted the overall satisfaction. The service itself is great, but the contractors they use seem to be the issue.

1 year ago

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Verified Customer

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Carolyne

I had a good experience with customer support; they were responsive, although I had to reach out a few times. When I needed assistance with my AC unit, a technician was dispatched promptly and resolved the issue. Similarly, I had a problem with my refrigerator, but a local company was able to fix it quickly. Overall, I'm satisfied with the service.

1 year ago

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Verified Customer

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Darrell

I had a mixed experience with the service. While the representative was efficient and responsive, I was overwhelmed by frequent renewal calls. I faced issues with a dishwasher repair that was never completed, but the furnace service was excellent, with a knowledgeable technician who assured me everything was fine. Overall, good service but communication and follow-up need improvement.

1 year ago

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Verified Customer

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Anonymously

I had issues with my refrigerator leaking and the ice maker not working. It took multiple technicians to finally identify and fix the problem, which was frustrating and involved extra service fees. However, I also experienced a water line leak at home, but the response time was decent, and they addressed it promptly. Overall, mixed experiences with service.

1 year ago

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Verified Customer

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Terry

I had a confusing experience with the service calls. There was miscommunication about appointment times, leading to multiple back-and-forths before I finally got clarity. Additionally, the repairs didn't last long; issues returned shortly after fixing, and I ended up paying for repeated service fees. I'm unsure if the technicians are addressing the problems adequately.

1 year ago

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Verified Customer

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Maria

I've been with American Home Shield for decades but have grown increasingly dissatisfied, especially with scheduling appointments. My experience with Choice has also been challenging; I had to schedule multiple visits for my washing machine. The technician's reliability was disappointing, as they didn't show up as promised. Overall, the company is decent, but the scheduling issues and technician reliability need improvement.

1 year ago

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Verified Customer

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Ronald

I had a generally positive experience with the company. They were prompt in serving me, but I was unhappy with the technician's reliability as they failed to show up as promised, causing me to cancel a doctor's appointment. However, when it came to fixing my heating unit, they were efficient and resolved the issue quickly. Overall, good service despite some hiccups.

1 year ago

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Verified Customer

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Karen

I had a mixed experience with the service. Initially, we faced issues with our dishwasher due to a missing serial number, which led us to buy a new one. However, the service team was professional and provided thoughtful explanations during our interactions. Overall, while there were challenges, the quality of service improved with subsequent visits.

1 year ago

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Verified Customer

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Ken

I had mixed experiences with the service. The technician was excellent and fixed my microwave quickly after my mishap. However, I was frustrated with customer service when my leaking refrigerator needed urgent attention right before Thanksgiving. They initially said it wasn’t an emergency, but the technician arrived on Thanksgiving Day and resolved the issue, which I greatly appreciated.

1 year ago

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Verified Customer

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Jj

I've had a positive experience with their customer service. They respond quickly and have been courteous and professional. I called for plumbing issues and had my toilet leak fixed in just a couple of days. Although my heating claim was initially denied due to maintenance issues, I've since taken care of that, so I'm hopeful for smoother service in the future.

1 year ago

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Verified Customer

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Carolyn

I had mixed experiences with customer service. While they were responsive and sent a technician quickly for my refrigerator leak before Thanksgiving, I was disappointed when they initially deemed it non-emergency. However, the technician did an excellent job fixing it on the holiday. On the other hand, my microwave repair was frustrating; the technician claimed to fix it but didn’t, and follow-up was lacking. Overall, the service has potential but needs improvement in consistency.

1 year ago

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Verified Customer

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Dejuana

I had a mixed experience with the service. The quick response time for my toilet issue was impressive, with a technician arriving in just a couple of days. However, I faced a delay with my hot water heater replacement, as the technician was late for the scheduled appointment. Overall, the response time is generally good, but consistency could improve.

1 year ago

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Verified Customer

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Julie

I had a mix of experiences with this service. Initially, they were prompt and professional, addressing my issue quickly. However, I faced a frustrating situation when they couldn't resolve a microwave problem, and follow-up was lacking. Thankfully, a recent heating check was handled efficiently. Overall, it's a decent service, but consistency is needed.

1 year ago

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Verified Customer

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Ernest

I had a great experience with the service. They quickly addressed my electrical issue, and the technician did an excellent job. However, when I faced heating problems in several bedrooms, the initial response was slow. I had to find my own plumber, but once I did, Choice escalated the situation efficiently and I received my reimbursement promptly. Overall, a mixed but ultimately positive experience!

1 year ago

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Verified Customer

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Leroy

I had a great experience with the service. They were very responsive and addressed my issue promptly, despite a slight delay due to high demand. After a couple of days, my air conditioning was fixed without any further problems. Additionally, when my refrigerator broke down, the repair service was excellent, and it's been working perfectly since. Highly recommend!

1 year ago

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Verified Customer

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Lidija

I had a mixed experience. While the team was helpful and quickly resolved one issue, I was frustrated when a technician claimed extra work was needed, which turned out to be unnecessary. However, when our fridge broke, they provided clear guidance and a check for a replacement, which worked out well. Overall, some good support but inconsistencies in service.

1 year ago

Choice Home Warranty Reviews