Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Verified Customer

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The Jon and Kevin Show Silver Spring, MD

I think they have good prices and good services. My washer stopped working and the technician came out and he said that it was going to cost more to fix it than to replace it. So they gave me credit for the washer about $343 toward the washer and I appreciated that. Everything is good. Honestly, I had a positive experience with them. Everything was good and went as scheduled.

2 years ago

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Patricia Old Bridge, NJ

They went out of their way for us. My refrigerator broke, they came and replaced it, but there was an issue. They replaced the part but there was still an issue and they were very busy but they went out of their way to make sure that my refrigerator was fixed. They were extremely helpful, they did what they said they were going to do and took care of me.

2 years ago

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Verified Customer

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Zdenek Naperville, IL

I was happy with the service. A positive experience. I used it twice. I used it for my refrigerator and for my air conditioning. First time I used it was with the air circulationing. Repair men came and basically didn't do their jobs so Choice sent a different repair man and they solved the problem quickly and installed a motherboard and it was done well and it took time. It was okay and then we had problem with it again. We called service and they came and they installed circulation fan. So it's fixed now. It is a good value for our money.

2 years ago

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Verified Customer

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David South Jordan, UT

They definitely got back in touch with me when I called. Our refrigerator compressor went out after two years and choice was able to provide a check to me for it which I thought was a fair value for replacement of the refrigerator. The only thing I was not impressed with was the salespeople. They're very pushy and they don't match the customer service that's behind them.

2 years ago

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Verified Customer

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KR Buckeye, AZ

They respond like immediately. There's no leaving messages or call back or anything, just respond right away. When I called, they came out, fixed it immediately. They were clean. They were polite. Like it was really positive experience I guess. I am comfortable working with the company. So far we haven't had anything negative. Everything's been positive.

2 years ago

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Verified Customer

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Bobbie Ann Bayville, NJ

Very positive. It seems to be a very simple process. You call or email and you don't have to follow up with them constantly. A few days ago I called and had a problem with my refrigerator and I emailed for a visit scheduled service visit and then a couple of days later the technician actually sent me his notification that he would be here and he showed up to do a repair so that whole process worked out well. I seem to be very satisfied with what they have to offer. It is a good experience for me right now.

2 years ago

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Verified Customer

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Fanchette Hollywood, FL

I have no problems at all with them. They always show up on time. They always do work. Every time I have a problem, I call them. They always come and they fix the problem no questions asked. So I recommend Choice. I had to use my warranty because I had a liquid pipe in my garage in the middle of an open house. So I called choice and they sent somebody over and the guy did the job and they fixed it. He was so funny. My garbage disposal also broke and the same guy came, he was very nice. It is a great company and I have had a good experience with them.

2 years ago

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Verified Customer

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Michael Las Vegas, NV

I submitted a repair request for A/C Sunday Morning - within a few hours a repair service was scheduled. On Tuesday morning the technician arrived and diagnosed the problem - that very afternoon they returned with the part and repaired the A/C unit. Fast and Reliable is all I can say about this experience with Choice Home Warranty and the repair company they provided.

2 years ago Edited January 10, 2024

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Verified Customer

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Venecia Gwynn Oak, MD

I have already recommended Choice Home Warranty to a friend. They sent out a plumber to help me and I have never seen a plumber come to a job knowing that you have to stop it and it doesn't have a snake. However, I contacted choice home warranty and they immediately recorded the problem and sent out another plumber who was absolutely phenomenal so I appreciated the way that it was handled. So far I'm very satisfied with Choice and I plan to stay with Choice Home Warranty.

2 years ago

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Verified Customer

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Tung Cromwell, CT

It's a pretty straightforward company and they're very convenient. I like them for the services and for the price. A month ago my garage door opener was broken so I submitted a service request and they scheduled a time to come out. so. And they came on the right time and the right day. At that time, the technician came out and worked on it. Even though he solved the problem, he didn't fix it completely because the light is not working and the motion sensor is not working properly. But like I said it is solved. We are able to close the door remotely now.

2 years ago

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Verified Customer

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Dirk Phoenix, AZ

I only had to use the warranty once and they responded immediately. I would definitely recommend them, in fact I did the other day. The capacitor on my main air conditioner unit compressor went out and they were out within two days to replace it. It was quite simple and easy. They gave me a call and told me when the technician would be out here and he was here exactly when they said he would be.

2 years ago

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Verified Customer

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Diana Lewisville, TX

They were informative when I called them. They took care of my need and I appreciated that. It was a good investment for me. I didn't think a home warranty would be helpful for me, but I was very surprised that I was covered and I paid good money when I called them. I talked to people who were professional and I felt comfortable with them being in my home and I would recommend them.

2 years ago

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Verified Customer

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Wendy Fort Lauderdale, FL

They're an ok company. They're very knowledgeable and they're very caring. There's always someone there to explain things to you if you don't understand. The quality of the service was very good. I am pretty happy with what I've received right now. It has been helpful, so I have already recommended them to someone. The person I talked to was helpful in explaining what services they provide. From the information I was able to make the right decisions and have the work done, which was a replacement of my AC inside and outside. I was very pleased.

2 years ago

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Verified Customer

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Greg Kingsport, TN

I had a dishwasher issue, it actually quit working. I wasn't really satisfied because I felt like the problem may have been a replacement maybe but they went ahead and ordered parts and then the service person left. It was like a month later that some of the parts came. Now the buttons on the front of actually hang loose but I didn't say anything and at least they came in and fix the problem.

2 years ago

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Verified Customer

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Chris Oakley, CA

I'm in the middle of a project right now. My dryer is making a lot of squealing noises and they were able to get a technician here right away. The technician needs to come back and it's taken a long time because he needs parts but they are on back order. The guy who came over was really nice, very friendly, knew what he was doing. I put in my service call online and they came through right away and everything was addressed right away.

2 years ago

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Verified Customer

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Beau Dillard Orland Park, IL

I liked the speed that they were able to handle the situation with. Within the first month of us moving into our new home, our basement had a problem and they were able to book an appointment the next day and they came and took care of it and everything worked out. How fast it was was really great. I liked that we were able to submit a claim and the next day get an appointment booked and and everything that was reassuring.

2 years ago

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Verified Customer

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Douglas Grove City, OH

They are responsive and timely. I used the warranty for my washing machine grinding noises. I called Choice and a person was scheduled within two days to come out. They identified the problem and parts were ordered. A temporary fix was put into place and parts arrived in a reasonable time frame. They installed everything yesterday and the machine now is back to normal.

2 years ago

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Verified Customer

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Anonymous Bethlehem, GA

I didn't like when I had to schedule an appointment or make a claim. I did it on app, it was on the list and it was very easy to do but I didn't like the response. I didn't realize that when you get it that way you would never hear from somebody and you would get confirmation of not just who the vendor was that they assigned but of an appointment time as well. So that part I didn't like because that particular vendor was a little hard to reschedule. And the email for the appointment actually came in at one or two in the morning and it was for that morning which didn't work.

2 years ago

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Verified Customer

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Elaine Leesburg, VA

I don't like that you have to call them first and then wait for the other companies get back to you. I also think it's expensive. My most recent use of the warranty was when my ice maker in my refrigerator stopped working and I contacted choice and they sent out a company to look at it. But it took over five weeks with the parts coming in because it was on backorder but ever since we got it fixed it's been working great.

2 years ago

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Verified Customer

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Reynold Saint Cloud, FL

I like Choice because it helps if something goes wrong in the house at the last minute.Just having someone else to fall back on is nice. I like that they come out in a timely fashion to fix anything that may be wrong. Recently the AC unit was going bad frequently and they actually replaced the whole unit and we didn't wait long. I'm very happy with their service.

2 years ago

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Verified Customer

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Ragon Bartlesville, OK

My experience dealing with the company has been very positive. They have been very dependable so far. I recommended choice to our rental customer's and they picked it up. Their replacement of the garbage disposal was great. The person was right on time, he looked at it and called the company and put a replacement in the next two to three days and did a good job. The monthly cost of choice home warranty is reasonable and their response of request is very fast.

2 years ago

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Verified Customer

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Anonymous Henderson, NV

They were willing to work with me to get stuff fixed in a timely manner. They are very trustworthy and I would recommend them. They offer a better price than what I was paying. My AC unit stopped and I called in and had a contract from a repair company within twenty four hours. He was out here the next day. And they cover all costs of whatever repairs he had to do the machine. So far they've been good to me.

2 years ago

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Verified Customer

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Gayle Houston, TX

They were very concerned and they had our best interest in getting us taken care of. I would recommend them to anyone looking for home warranty. Two months ago I had one of my outside air conditioning units go out. They came in and they changed it and the guys were very professional, warming and caring and he made sure that everything was cleaned up and everything was put back together the way it was. And he did a great job.

2 years ago

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Verified Customer

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Deborah Indianapolis, IN

We've never had any problems with them. We use the app to put in our problem and we get a response right away. We have service people come out right away and they are very good. We have recommended them to some people already. Just a month or so ago our water heater went completely out. So I got on the apps and they sent a woman to come the next day. I love the app. Were just key everything in. Choice responds right away and then a service person will respond right away as well.

2 years ago

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Verified Customer

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Phyllis Pensacola, FL

I got my problem fixed by them and everything was good, it was a very positive experience.Customer service answered all my questions. I am glad I went with them, I have never regretted it. My air conditioning quit cooling and I had to call them and they sent someone right away. The price is very affordable and I think that people shouldn't be without it.

2 years ago

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Verified Customer

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R Mesa, AZ

So far it has been good, but the communication has been all online, I haven't been able to actually talk to a person. But the cost is very low. The experience has been very positive. The latest time we needed them was just a couple weeks ago and it was my air conditioner. The guy was here for probably about fifteen minutes and solved the issue gave me an update on my unit and I was good to go. I've actually had three items checked in the nine months I've been living here and it's all been a positive experience.

2 years ago

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Verified Customer

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Anonymous Waxhaw, NC

It's sometimes challenging to find the right person for the problem. Last time I tried to use my warranty, it wasn't covered so that part didn't work. Probably two years ago I had a problem with a microwave and they fixed that, but Covid it created some supply hiccups on getting parts so I don't think that was their fault but overall I'm very satisfied and renewing when it comes to it.

2 years ago

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Verified Customer

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Jess Marion, IA

Our garbage disposal had an issue and they came out repair it and there was a sixty dollar copay. Another time they came for our dishwasher. There wasn't anyone in the area that could work on it through Choice, so we hired our own and then they reimbursed when we needed to replace it. They always take in to account if you had any issues and take care of it. They've always been really responsive and great the whole time. Even the reimbursement option has been really great turnaround. They have the best prices.

2 years ago

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Verified Customer

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George Thompson Gastonia, NC

We purchased choice home warranty in April of 2021 and within just several months after purchase our heating and air unit went out and without any problem they sent someone out to check it and once they found that it could not be repaired they replaced the whole unit and we were so thankful that we had purchased this home warranty from choice the only hold up was ordering for the new unit

2 years ago

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David Drehr Inez, TX

Quick, no hassle repairs. Ice maker stopped working and dryer door latch was broken. I turned in report and technician contacted me the next morning to make appointment. Tech was on time a troubleshot both problems. Tech ordered part and contacted me to let me know when they should be in. Parts were here in a timely manner and tech called to make appointment for repairs. Tech was on time and finished all repairs. Everything working as it should. Highly recommend CHW.

2 years ago

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Verified Customer

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Victor Las Vegas, NV

Called for service, technician came out within 48 hours, trouble shoot problem and repaired it the same day, because he had the replacement part on his vehicle to repair and complete his repairs. Had experience with other warranty companies that came out days after I called for service, came out to trouble shoot, then had to wait another week or so for parts to arrive and days to schedule install of repair part

2 years ago

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Verified Customer

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Mel and Linda Buda, TX

We have had to call Choice Home Warranty in the last year to repair several different appliances. Each time they have responded immediately and scheduled repairs at our convience. All of the repairmen have been very professional and friendly. We could not be happier with Choice Home Warranty and highly recommend them to all of our family and friends.

2 years ago

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Verified Customer

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Monique Philadelphia, PA

I had American Home Shield for twenty years and then I got a notification they dropped my policy. They said it was because I misses a payment, but I had them set up automatically. I was really flabbergasted. They went up in price and they cancelled my policy to give me a higher rate so I switched. I have had positive experiences with choice. I haven’t had any issues other than an individual who refused to work on my home. I would definitely recommend choice.

2 years ago

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Larry Cahow Kansas City, KS

They get right on the request and gets someone out as soon as they can. I live in a small town and they always get me taken care of. I’ve had another company before them who could hardly ever find someone and I had to find someone and pay them and get reimbursed from them which defeated having insurance. But this company can always find somebody to fix my problems.

2 years ago Edited January 10, 2024

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Verified Customer

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Guerrero Carlos Riverdale, GA

Water heater was not working. Place my first work order to fix the problem. I was advise to pay $65, when the technician came, it was the first thing I did. The technician said that he will come back the next day. I got a email from Choice, read quickly and wait for the morning to come. Technician came and asked if Choice had send email, telling me that I have to PAY $605. I asked him for what? He said for the work and materials. He told me, so I said I can buy the materials, An even I can get a discount. So I believed that Choice wanted me to pay an excess of materials that it was not going to be used. So came down to $425, I accepted the price. And he did a good job. I believe that Choice should advise us the Customer what to Expect to pay, and we shouldn't expect the full work to be completed with the Copay plus the excess pay, because maybe the research was done in California, New Jersey but we have States that we don't live that life, I live in GA.

2 years ago

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Verified Customer

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June Chattanooga, TN

We have two residents and the water heater was over flowing and the valve had busted and they came out and even though it wasn't covered under warranty they provided the service to get it fixed. That particular thing with the water heater wasn't covered under the warranty so we had to pay for the service, but they had the people come out and support. They're attentive and get through the claim process quickly.

2 years ago

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Verified Customer

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Doug Nesconset, NY

We just have a very good service and never had a problem with them. They're very efficient, they get right on the problem and get it resolved quickly. Couple weeks ago my microwave stopped working and they sent a technician out within two days and he couldn't fix it so they replaced it for me. They're reasonable and they hold that price from year to year so we're very happy with it.

2 years ago

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Verified Customer

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Herbert Clinton, MD

I have no reason not to trust. The dish washer stopped working. I called them one evening and the next day a technician came out and determined what was wrong with it. He came back with the replacement parts for the dishwashers in a very timely fashion. Everything went smooth I can also say the same for I think bathroom sink. Same experience, it broke, I called them that evening and by the next day someone came out for the part and came back and fix it so you know very consistent in that regard. They're very timely, they don't take a long time to send out technicians to do whatever has to be done. I'm satisfied with the timeliness.

2 years ago

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Verified Customer

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Thomas Spring, TX

My last experience with Choice was very pleasant and professional and a far cry from my first issue with them. The agents took care of me. My problem was when the hot water heater went out. The person was rude and obnoxious. I had to pay out of my own pocket to get a new system. I was very apprehensive to renew with them. I don’t feel like that person should be working with that company.

2 years ago

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Verified Customer

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Cynthia

If anybody doesn't have a choice I would recommend that you get it because One time another you're appliances or whatever is gonna fail and you need somebody there to fix it there right on time. Last month is when I use my warranty my air conditioner had gone out and I was treated very well. They're very personable and they know what they're talking about.

2 years ago

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Alfronia Byrd-Henderson

I went online and placed my request. Within 2 hours I received and email informing me that a service technician would be arriving at my home around 9:00am on Monday. The tech arrived on time he assessed the situation and told me he would be back on Thursday morning to install my new ice maker. He did as promised. I appreciate how quickly my request was handled. .

2 years ago

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Verified Customer

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Joan Bennett

I had a company come out to service my ac last year and they pointed out a potential problem so I called Choice Home Warranty to see whether I'd have to wait until it broke down (always on the hottest day of the year right!) and they said they'd send someone out right away to take care of it - NO NEED to have it break down first!!! What a relief. I've also had them come out and fix my garage door opener (board went out) and repair my dryer. I love these guys!

2 years ago

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Verified Customer

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Larry LaPrade Eden, NC

My overall experience has been good. Service, for the most part, has been prompt and courteous. The biggest problem has been with my dishwasher. I've had at least three calls on it and it still leaks - however, I failed to follow up within the prescribed time limit and so I take the blame for that. The only other issue I've had is interpretation of the contract when it came to replacing an appliance that could not be repaired. I still feel I'm correct on that one, but I've gotten over it. Just waiting on a check - I went ahead and purchased a replacement.

2 years ago Edited January 10, 2024

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Verified Customer

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Patricia Stein Henderson, NV

I like the fact that we had an appointment set within 30 minutes of our phone call for help. (Our furnace stopped working.) The technician showed up on time the next day and discovered that there were two thing wrong with the furnace, instead of one. He fixed the first and then came back the next day and worked for three straight hours to replace a motor. He was polite and answered all of our questions and cleaned the area leaving everything in better shape than before he arrived. This is the kind of service that homeowners hope for.

2 years ago

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Verified Customer

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Anonymous Green Bay, WI

My dryer was not heating and I called them and they sent someone and whatever he did got the dryer to work and heat again and dry the clothes. Each time we've called for assistance their customer service people are knowledgeable, friendly and they got us set up for appointments within a couple of days. The people they sent out were efficient and took care of the issue.

2 years ago

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Verified Customer

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Suzanne And Harry Duncan, SC

We had a hard time with an air conditioning unit and one person said one thing and then he sent it back to the company and they said they had to do something else and it was a little bit confusing so they sent another person out. We've been within two years and they've always been very responsive and I haven't had any problems yet. And you never know if something is going to break down.

2 years ago

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Verified Customer

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Irene Johnson Fort Worth, TX

During my last service call,I was very pleased with the politeness & the knowledgeable information they gave me in filing my claim.I also want to thank you for the repair co. that you assigned to me to do the repair work on my heating system.The technician was very courteous & professional.I do want to thank Texan mechanical co. for working me in so promptly for same day service that I very much needed due to the very low temperature because of the very cold icy weather at the time.Again,thank you all very much!

2 years ago

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Verified Customer

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Robyn Stockbridge, GA

I made a reservation online and I got an email from Charlie after saying they have found the one company to come out and I was satisfied with the company who actually came out. I needed to use my warranty because my garage door opener went out and then two days later there was someone out and fixing the issue. Everything was actually up to my expectations and they are very prompt, they are efficient with finding someone.

2 years ago

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Verified Customer

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Omar Bakersfield, CA

So far every person I have talked to from Choice company they have been very helpful and polite when you speak on the phone and I know all that companies are not that way. Recently I woke up in the morning and the house was cold and they sent a technician over pretty fast. They found out the problem and within a week it was solved. They gave me a better deal.

2 years ago

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Verified Customer

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Kenya Stone Mountain, GA

I recently used my warranty last month for my garage door opener and someone was dispatched out as soon as possible. They came out and the issue was fixed so I'm happy with that a very prompt. Anytime I've had an issue in the past someone was assigned to come out to my home and their costumer service always resolved the issue quickly. They always communicated me with exactly what was going on so that was a plus. It is affordable

2 years ago

Choice Home Warranty Reviews