Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Laura Fernandez Phoenix, Arizona

They went above and beyond to get the job done . They were very professional and efficient . They also explained everything that was going on and what they were going to do. Excellent customer service .

2 months ago

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Fuccello Home Liberty Hill, Texas

Michael L. did a great explaing the program, plans and pricing !! He was very knowledgeable and it came through in his excellent communication skills! We signed the contract and hope to be a customer for a long time!

2 months ago

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Kim Lockley Cypress, Texas

I have always had great experiences when filing a service claim with CHW. The representatives are always professional, fast, and efficient. My needs are generally always met. Great Company.

2 months ago

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rachna bhatta Plano, Texas

They r the best , had issues with my ac , and twice , both time i got the same technician, which helps as he know my ac history and how its maintenance record . Best thing i did not have to pay it was all covered .

2 months ago

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Claire and Richard Murray Villanova, Pennsylvania

have had a contract since 8.1.2024, not much experience using it. Currently have a claim #334050842 for air conditioner issue we are working through. Green Tech Repair is currently handling this. The technician has been curtious, knowledgeable, now waiting on parts expected this week.

2 months ago

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Carrie King Robertson Upper Marlboro, Maryland

We have been happy with the survey until recently. When issues have arised with the heat pump and hot water tank, it seems like you do not want to pay. You either keep delaying the appointments until we just cancel it and replace the item ourselves or you find some issue and state that we did not maintain the unit, even though we had a company come to maintain the unit. Very dissappointed lately in the service,

2 months ago

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Kim Krieger Whites Creek, Tennessee

The ease of reporting and scheduling was awesome. As was the technician. My only criticism was time from reporting to appointment. If this had been a major problem we would have been in trouble.

2 months ago

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Phuong Denver, Colorado

The Case manager has no idea how a furnace work. It worked normal before and got issue. So now a technician was assigned to fix it. He fixed it and then wanted to up sale by asking to add C-Wire, refused to connect the current wire with the furnace in order to connect with the thermostat. The Case manager basically just didn't have a glue what is going on, repeated like a robot that Choice Home Warranty does not cover C-wire. I didn't ask for cover C-Wire, I asked for the technician to come back and bring my furnace back to work as it should be with its current wire like before. No need to add anything.

4 months ago

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Verified Customer

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Tonya Haywood

Work doesn’t get done right then and there. Send person out. They assess. Then eventually return to fix. Plumbing is the issue. They will fix but not replace as instructed by professional plumbers. So if leaks occur, they will only come out and be instructed to fix leak but not damage done by leak. If they let the professionals do their jobs it would be a good company. Will not be renewing. They outsource calls so you will be speaking to people who don’t live in US so they don’t understand fully the emergency situations are when speaking to them. Sadly the only time you speak to someone in US is when they are selling you a Home choice warranty deal.

4 months ago

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Verified Customer

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James

I was led to believe that I would. have coverage to include my HVAC System. I purchased my condo in August of last year. The unit received a passing grade during the pre-purchase inspection. I secured a maintenance contract providing 2 semi-annual inspections. A recently completed inspection revealed leaking of the coils. My reading of the contract (which I should have done earlier) indicated the HVAC system was not covered. Since the system was 14 years old, I opted to replace the unit at a cost of $8,000. There was also a $3,000 maximum reimbursement for anything covered per my reading of the contract. That sure would have been a helpful to reduce my out of pocket cost.

4 months ago

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Verified Customer

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Esther

There is absolutely no communication between the warranty company, the maintenance company and the customer. You are left to figure out the next steps on your own. We had the first maintenance guy come in in February, they supposedly fired him, sent another guy 2 weeks later to do the same thing the first guy confirmed was the problem and it is now April and we are still waiting for someone to finish the job that was approved to be fixed and finished in February. I have been without a working bathroom for 3 months now. Worst company experience I’ve ever had to deal with!! I do not recommend!!

4 months ago

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Verified Customer

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Kelly

I didn't have much information on choosing a Home Warranty Company. Choice has limited companies in my area to work with. First company came and gave a quote for a new HVAC unit, out of pocket just over $4,200 out of pocket, In less then 12 hours Choice would not provide them with the equipment and were looking for a new company. New company came and gave another estimate. $6,700 out of pocket with Choice providing the equipment AND I had to appeal because for the second approval, they wanted work done that they didn't feel needed to be done with the first estimate. We had the second comapny do the work and were happy with the company, but for the frustration and an extra $2,500, we could have had the work done on our own for about the same. Everyone gives different answers for every question you have, service fee was $75 when I joined and never told of an increase, $100 now. Case Manager was the only one worth working with, but for the costs, We would have been better with a home warranty.

4 months ago Edited April 13, 2026

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Verified Customer

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Peter

I’m NOT satisfied with this warranty. I have a refrigerator ice maker that has an air leak that constantly melts my ice and then freezes up my ice maker. Drives everyone crazy! This has been going on for a good while now and Choice Warranty will NOT fix the problem!! Do you people forget that your best advertising are your customers? I’m going to cancel this policy because of this issue! I am upset because I need a refrigerator that works properly! I do not recommend Choice Warranty!

4 months ago

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Verified Customer

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Daniel

Competent reliable help when it was needed. Technician was experienced in the inner workings of everything involved with my issue. The right person at the right time.

4 months ago

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Verified Customer

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Larry

Submitting a claim was seamless. The service company they contracted with knew what had to be done to correct the issue and repairs were done as promised.

4 months ago

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Verified Customer

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Daniel

The people came out to do repairs on my garage door opener and door and said I need work on my springs and other stuff but said I wasn’t covered by my coverage does cover these repairs. Also a sears technician came out to work on my mini split in the garage and said he doesn’t work on those and then charged me $75 to tell me I needed to replace my filter on n my HVAC system.

4 months ago

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Verified Customer

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James

Excellent service. I did not leave a review last time because my reply was too short, so I added, but was told it was still too short - so I gave up!

4 months ago

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Verified Customer

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Ed

Choice created a problem by sending two different contractors to fix our dishwasher and wouldn’t help in solving the problem. They left us hanging out there to resolve the issues created by sending two different contractors. Then basically saying they didn’t know how it happened.

4 months ago

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Verified Customer

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Danielolga

Quick service, didn’t have to wait to long for someone to come check out our dishwasher, service company they sent was very knowledgeable and quick to repair problem.

4 months ago

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Verified Customer

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Bruce

Read the fine print! It is not a “warranty “ if you must pay a percentage of the product and the installation cost. That isn’t even insurance. You want me to pay over $1700 to fix my A/C. That is not doable in my world.

4 months ago

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Verified Customer

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Jack

The warranty was bought by the seller of our home. We have peace of mind knowing if something goes wrong the warranty will help pay as well as find a good repairman.

4 months ago

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Verified Customer

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Linnea and Jason T. Pett

If I could go into the negative range, I would push those stars. I bought a six year VIP insurance policy. Began to have trouble with my AC unit in the upper floor sometime ago and didn’t get a very quick response to someone coming out. When that company sent someone out at Choice’s instruction , the verdict was that it needed a leak test. If it hadn’t been been for myself and my son both calling numerous times I’m not sure we would’ve even gotten the test. Now that it has been done and the unit is not fixable, we are being told that Choice has to order a new machine, but that Choice is not paying promptly for units to be sent out to those who need them. Ones ordered last fall still have not been fought by Choice and sent so that they can be installed. Obviously, I am not happy. If I’m amazed at anything, it’s that company that had such a good writing has gone downhill so quickly.

4 months ago

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Verified Customer

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Rene J Garcia

What I like about him he said they really respond quick to your needs. They don’t make you wait forever to send someone to take care of the problem.

4 months ago

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Verified Customer

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Richard Vierra

They did what they promised. My Ice Maker broke down, I called, set up an appointment, the technician was right o time, and twenty minutes later it was fixed

4 months ago

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Verified Customer

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Nick and Krystle Watt

I am a little disappointed that I paid $75 for a technician to come out and fix our air conditioner only to find out that the warranty doesn’t cover anything. As a new homeowner and client of choice home warranty, I expected at the very least coverage on the maintenance that keeps appliances running properly. I ended up paying out of pocket to have the unit fixed. I do like that It is easy to make a claim on the website but that hardly makes up for what we had to pay already and it does not seem to be worth the money.

4 months ago

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Verified Customer

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Pattie Williams

Previously, I had another warranty company and a repair man came to fix something and he said he would rather deal with choice home warranty than the one I had

4 months ago

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Verified Customer

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Pearce

Super company that follows through and does A+ services of all kinds. 100% happy after joining their team and recommend them w/out a doubt👍❣️❣️❣️❣️❣️

4 months ago

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Verified Customer

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Robert

Have had 3-4 claims with Choice in the last five years, but had a bad experience in February when Choice rejected a claim because the technician claimed customer abuse of the product which was impossible…and Choice would not budge. Will probably cancel Choice this month.

4 months ago

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Verified Customer

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Roberto Louis

I’m very satisfied with choice home warranty, , my brother recommended them to me 2 years ago and I would definitely recommend them to other families and friends

4 months ago

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Verified Customer

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Vickey Allen

Choice home warranty is great. Whenever I have a problem with appliances, the right person is always sent out and they know what they’re doing. Very pleasant people.

4 months ago

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Verified Customer

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John

The policy worked well for us, and the technicians were assigned in a timely manner during the first year of our policy, which was included with the purchase of our home five years ago. After that first year, we decided to continue the coverage and get a longer service contract. The quality of service has declined since then and the wait time for technicians to be assigned has increased. I am currently almost 2 weeks waiting for someone to fix or diagnose the problem with my water heater.

5 months ago

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Verified Customer

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Lydia

It had a good price for peace of mind, They came and ordered the part and took care of it all with ease. Only question is. Did my rate increase? I noticed that it used to be 49.00 and now im being billed more. 68.58

5 months ago

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Verified Customer

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Brenda

A friend of mine recommended CHW so I chose it. I have been pleased with their promptness in handling all of my concerns. They are friendly, reliable, and affordable.

5 months ago

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Verified Customer

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Clifford

If the repair is a simple appliance like washer, dryer or dishwasher, I haven’t had too many issues. I have had issues getting a tech for my AC and garage door opener. Many techs won’t work with a warranty company or don’t want to just do the quick fix. I have had to wait a long time while they try to find a part before replacing the device.

5 months ago

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Verified Customer

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Lila

After friends suggested Chw, several years ago, I signed up for 6 years. The premium was good and I have had good results with companies that Choice sends.

5 months ago

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Verified Customer

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Raff

The first scheduled tech never arrived. Had to message Choice a few times to get a replacement company. The new tech diagnosed the issue quickly; washing machine unit needed replacing. Choice would send eLowes card for replacement amount. Took a month before funds were disburse. If I was banking on those funds to purchase replacement, I would have been without for a full month or longer.

5 months ago

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Verified Customer

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Tabitha

The local technicians actually doing the work are great! The challenges with scheduling is a real problem. Choice automatically schedules a day and time without consulting the client (me), so regardless of work schedule of family responsibility the schedule is preset. It also takes quite while to get service…..

5 months ago

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Verified Customer

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Maria

It took over a month for the repair company to provide the repair. We gave them detailed list of repair parts to repair the upper dishwasher rack. First they said they were in stock, then they said no, then they were in stock....third time is a charm? It is repaired....I am pleased with the repair and the technician was good

5 months ago

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Verified Customer

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Gene

I wanted to pick up a home warranty for my property. They have proven no different, increasing twice on the payment for the initial call and only wanting to repair or replace small itemized jobs. Even after replacement you have to wait a month for an E-GIFT card..??? It's computer generated. Im without a refrigerator for 30 days waiting on a gift card that is delivered via email.

5 months ago

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Verified Customer

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Stella

It was easy to open the ticket, in 1 day we received the name of the company who fixed our problem. Everything was done in a very professional manner.

5 months ago

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Verified Customer

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Ralph

I have had real really great service and prompt response on issues in my home. There needs to be some clarity in some policy wording. I have had some great response from claim management team on my latest issues.

5 months ago

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Verified Customer

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Anjana

Don't buy from choice warranty this is a worst company. Worst experience If your HVAC system breaks in winter as it was worst in feb 2026 Choice policy they want you to wait die in cold wheather . Once you put a claim They will send their service agents after a week appointment and they will evaluate and than you wait for the choice to approve the claim status Nothing is done yet after a week of bad worst winter of 2026 Pathetic disgusting policy we had Bad luck They will never disclose this when you make a contract this is for real happened to me so be careful I cancelled the policy nothing paid for the repairs done because we did not wait for approval

5 months ago

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Verified Customer

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Sharon

I’ve had two claims. Both were late. First on did a company change because they couldn’t come out after confirming. Waiting since 7 this morning and repair person is verifying with you after I had already confirmed with him. When the first tech came he fixed the problem but it was 6:30 pm when he got her. But really polite and helpful. Still waiting for second tech to get here.

5 months ago

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Verified Customer

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Stephen

They have a great reputation. My garage door would not open. They honored the warranty and the serviceman adjusted the springs to allow the door to open.

5 months ago

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Verified Customer

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Rhonda

After calling and reporting my microwave repair need the serviceman called the very next day for the appointment and in two days he came and actually had the part!

5 months ago

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Verified Customer

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Glenna

CHW took my claim and had a repair person at my home within 2 hours. The problem was fixed. That's the best experience I've ever had with a home warrenty company.

5 months ago

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Deana

I thought it would help me as a widow and save me money. There are so many things that they wouldn’t cover or they took so long to agree to a diagnosis from a worker that it cost me more money while them water was leaking because they couldn’t settle on a diagnosis from several plumbers , the thing that broke the camels back was when my furnace broke on one of the coldest days here in Kansas it was 15° out. My house went down to 50°. It was a Sunday afternoon very hard to find anyone to come and look at it. I found a good company to come out and the loud loud noise that I could hear was the most broken motor… I need a new furnace.. I called Choice told him the situation and was told you are not an emergency company. Therefore it may be at least 48 hours before they can get back to me.. I could not stay in this freezing house . I had a furnace installed the next day and you would not pay for the new furnace because I did not wait 48 hours or more for you to send me the technician what a scam I have told everyone in my neighborhood and my next-door neighbors website not to go with Choice Home Warranty that was only one example I have several more

5 months ago

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Verified Customer

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Sandra

I was pleased with my technician and his knowledge and demeaner. However I think the $100 service call was too high since it took him less than 15 minutes!!

5 months ago

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Verified Customer

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Laird

Very easy to start help but schedule time changed 4 times and final time was 3 hours off and warranty co and appliance co both knew both time for that date were dr appointments were scheduled and just by chance was 45 min between appointment’. Then damage to appliance is not available or needed for appliance to operate just appearance only problem i cannot get copy of tech service result each choice and fridgadair say need to get copy from other co. Not good for customer thus it would not recommend company for responsible coverage!!!!! How to end survey????? I cannot recommend amazing as your way of ending survey!!!!!!

5 months ago

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Verified Customer

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Larry

I have been with Choice Home Warranty for a good while. They provide peace of mind when faced with electrical, plumbing, HVAC or appliance repair needs.

5 months ago

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