Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Verified Customer

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Michele VanMoppes

I think it depends more on the service company that Choice sends out

3 weeks ago

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JACALYN GOEHRING

The service man was extremely helpful and very kind.

3 weeks ago

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Paul

Very good and reliable service. Good success.

3 weeks ago

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Jessica

Appointments take forever for things that are urgent and the list of “exclusions” are ridiculous.

3 weeks ago

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Karen Wayland

It takes forever to get a repair done. I’ve been waiting since like March for my leg and my bathrooms to be fixed and they’re still not fixed.

3 weeks ago

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Frederick Heberle

Still waiting to hear from a plumbing company to set up a time to get our tankless water heater fixed.

3 weeks ago

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Randall Press

The last call for my A/C repair took 10 days and 4 visits from the repair company you sent. You have to do better

3 weeks ago

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Frank Bianca

Choice ZHome has been very responsive to my requests.

3 weeks ago

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Frank Singh

Great services . Courtesy workers. Ver simple

3 weeks ago

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Linda Williams

The technical was very knowledge and nice

3 weeks ago

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Chandler Masters

Summer is definitely here. My main floor air quit cooling during the night of 6/29. I came home from work at 11:00am and it was 83 inside. I put in a claim at 12:14pm and made plans with the wife to move to a different part of the house until the air was fixed. AT 1:16pm I received a call from the Technician and I was back cooling by 3:00pm!!!👍

4 months ago

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Denise C.

I haven’t had to opportunity to use my home warranty yet, I had been shopping and asking a ton of questions. Milan was extremely knowledgeable and her patience while I drilled her with questions was commendable. I have already referred 2 friends that were looking for home warranties to her. So far I am pleased with my decision to purchase with Choice.

4 months ago

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C Schomer

We have had two claims and both excellent. The first took a little time to connect because of a weekend; however, the second call we had an appointment scheduled by the second day. Communication via email was excellent; provider arrived within stated window and completed the repair completely. Personal and professional. I was skeptical about accepting whoever they sent, but in both situations we were well pleased. In both cases the $65 fee was very reasonable for the service call and all other costs were covered. We are very pleased with this warranty.

4 months ago

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Kent

There is little feedback by the Service Repair person. I had to make several attempts to contact him via text and phone calls before he gave me an update. The equipment is a Hybrid Water Heater system and the system have been working as an electric water heater. The blower mechanism needs to be replace and the part has been on order for close to three weeks. The repair person mentioned that in his experience that the electric portion of the water heater normally breaks down about a year after the blower breaks. He claimed that he recommend to replace the entire unit but Choice Home Warranty only approved the replacement of the blower. So I forsee that the system will break, I will have to file another claim (time), will have to pay another $100 (deductible) and wait a long time before the unit is replaced. Not the best results thus far. But I must way that Choice Home Warranty does respond quickly not like my previous home warranty provider. Choice Home Warranty should implement a follow up system to monitor claims and follow up with the provider instead of having the customer follow up. Kent

4 months ago

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Christine Sparks

Rules, options, and process is upfront. There is follow-through and they pay/reimburse within six weeks. The problem is the length of time to get something fixed. We live in a rural area with few known repair techs, and even fewer service companies who will jump through the home warranty hoops. You (the homeowner) will have to submit the service quote online with the tech standing beside you. (The techs don't have time to do this, but you will not be reimbursed for that $1800 water heater replacement that you promised the tech you would pay out of pocket!) Each household item has its own reimbursement value, so don't be surprised if it's lower than today's actual cost. Other than a long process, and having to do the electronic claims work yourself, it works.

4 months ago

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Dixie

The Technician that came to check out my furnace was very professional, efficient, knowledgeable, friendly, informative as he did his job so I knew what was wrong, and very clean in his work, he gathered up all the paper that had been laid down to keep the carpet clean. I was very pleased with this service. Choice Home Warranty has Triple AAA Service.

4 months ago

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William Rawls Jr

We have never had a Home Warranty plan until recently. Our first claim experience has just occurred and thus far has been very positive. Choice Home Warranty made it very easy to file a claim online and they responded quite promptly. A local technician was sent to us for inspection and approval for the work to be done soon followed. CHW and the technician have both been very courteous, professional and considerate of us and we appreciate it. We do not regret our decision to purchase a Home Warranty plan and we are very glad we chose Choice Home Warranty for our company.

4 months ago

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Sonia Melendez

I couldn’t believe how fast they came to service me when needed. And not to mention the same day at that. That was phenomenal of them to come out the same day I called. Now that’s unheard of. I had another company that would take your call and say that they would come out the next day or 2 days later. Which I thought was Ludacris. You want service the day you call if anything. Choice warranty is the best by far. That’s why I chose them. Thank you for the fastest service ever. Thank you Sonia

5 months ago

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JEFFERY CHAVIS

Refrigerator Repair Placing my claim was easy over the phone. The appointment was scheduled, and the tech arrived early. He took his time to identify the issue and kept me informed during his troubleshooting. He ordered the required part to tix the freezer and scheduled a return appointment. The repair technician was great, polite, and cleaned up behind himself. I would highly recommend him.

5 months ago

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Verified Customer

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Don Corey Bradenton, FL

As with any insurance the benefit is when the claim is filed. Awesome company with increasable customer service . This the only company I would consider doing business with. I'm talking my friends into signing on with them!!! They don't lie. Every thing I've been told has been 100% the truth.

8 months ago

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Felice

The plumber sent to fix a toilet problem was very prompt and efficient, friendly and professional. He had to order parts but fixed everything possible and returned in three days to finish for the flat fee of $85. We are very pleased by our first use of the policy.

8 months ago

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Joni Wright Denver, CO

i am still waiting for Sears repair people to repair my sive And oven. the order went out to them the last week of December 2023. long story. 1st day ended up being a no show. 2nd time, they didnt have the parts. scheduled out anither date for repair at the last week of January. 38tj came and went and again another no show. no phone # to speak to an actual person and there records have my old phone # from 3 years ago. I tried to go on line to change it but their system wont change the #. tried to speak to them virtually but when you send the message it comes back that its unable to process your request at this time, try later. I did have a part for the stove delivered to my house over the weekend, but i am unable to reach them to let them know. i keep checking my emails but nothing yet. Crazy right?

8 months ago

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Angelique Prospect, KY

Both times I used my warranty, the companies were very prompt and professional. They knew within minutes what the problem was. My only complaint is that when my heat went out in January, it took over a week for someone yo pick up my claim...the coldest week of the winter. But not really Choice's fault, though.

8 months ago

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R Barnes Pfafftown, NC

The only issue I have so far are that I have not typically been able to choose my own repair person. One is randomly selected for me, not always the best choice since I live here and know who is good and who is awful. The one exception is the plumbing work we had to have done as a result of a stopped up drain line. It couldn’t be snaked so the plumber had to replace that line due to the age of the plumbing used previously. He submitted the claim as he stood beside me when he evaluated the issue. I never have heard back from Choice about whether or not I will be reimbursed for the work done. We had filed the claim and I see the record of it, we chose the repair person since Choice couldn’t locate one, he submitted the needed digital paperwork, so to me, as a customer making a claim, it seems like Choice is dodging the payment. Communication is key to avoid misunderstanding and no one from Choice has communicated with us.

8 months ago

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Nancy

It was peace of mind to actually talk with a real person with prompt service and follow through with having to change the service visit due to bad weather. Then we had prompt time scheduled for installation of our new water heater and it works great! Thanks

8 months ago

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Michael Hector Snellville, GA

Quick responses to my home problems. The service people are knowledgeable and respectful of my property. It is well worth the price. I just which I'd be given some notification about my renewal rates. And since I'm already a customer, stop sending me so many emails about becoming a customer.

9 months ago

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Jo Corpus Christi, TX

Sears came out and checked the fridge and told me what was wrong with it and said they would get back swith me. After 3 weeks I had not heard anything. I called choice and was told that it was not covered because it was my secondary refrigerator.. They could not tell me how much it would cost to repair it--said that Sears was supposed to have told me I expected it to be covered because it was the only fridge I had made a claim on. I thought the first one I made a claim on would be covered and that I could not make aclaim on a second one. It would have benefitted Choice to cover this one because it was a simmple fix and my very old "primary" refrigerator wwould cost a lot mor if it had to be replaced. I am disappointed because of that and because nobody called me to tell me that it was not covered and Sears did not tell me how much the repair would cost. Now if Sears comes out to fix it I will have to pay a diagnostic fee even though they have already diagnosed it. In spite of these problems, I still think this is a good company.

9 months ago

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Connie Herrera Sacramento, CA

I called Choice Warranty with 2 different problems. My refrigerator and dryer. They called right back, I got my 2 appointments set and they were fixed in a very timely matter. Better than that they did great work, cleaned up any little mess and everything works fine. Thank you so much Choice Warranty.

9 months ago

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Tom Olle Dallas, TX

No hassle concerning current claim. Some claims a couple of years ago they could not find a service provider and then I paid for it myself and they denied the claims. Past two claims in the past 18 months were very well handled. It is my understanding there is new management which why things are now better for the policy holder.

9 months ago

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Verified Customer

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Andrew Lara CA

Called Choice Home for the first time since switching to them a year and a half ago. Our garage door spring broke. It was a Thursday evening and by Morning they had a tech out and had it replaced/repaired. The process was fairly simple and the authorization for repair/replacement was almost instant. Thank you again Choice Home Warranty

9 months ago

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Susan Bumgardner

My furnace went out on a Sunday a repair person was here late Monday did a 3 hour check of it found a relay that was malfunctioning but the furnace was working new relay was ordered and was replaced on Thursday. You can place your claim on line or an automated system by phone until the repairman called to say he was on his way I did not talk to a person all was done by email, text.

9 months ago

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Randell

They've always been there for me. There were three times for me to need a warranty, and they provided the utmost care, and they were very patient with me. Everything was just excellent. I would just recommend them to anybody that I know.

9 months ago

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Feliberto

They answer the questions right away. However, at times it's just difficult to understand what they're saying. I don't believe their call centers are here in the U.S., it's somewhere else. We had a water leak and unfortunately, the contractor they provided could not help us because it was outside the home, not inside the home.

9 months ago

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Sally

Everything is done in a timely manner. It's great. We needed a new garbage disposal, and we called them within about 2 hours, then they called back and told us that we had somebody coming out. And within 5 days we had a new garbage disposal.

9 months ago

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Gagandeep

Anytime I need any kind of maintenance or service. I go to the website, I just click a few option and look immediately the schedule appointments. It's easy like that. I really like it, the way like the online system. And the service use is really fast.

9 months ago

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Julie

I had an outlet that caused an issue and power went out and I logged the ticket. And about 8 to 10 days later, the repair person showed up and handled the situation. I've only had that one interaction and everything went well.

9 months ago

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Anonymous

When we first moved in here, within just a month or so, the garbage disposal started to leak. So we call them up and we were out of town, but they were able to finally get to us. They did it very quickly and we had no problems.

9 months ago

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Linda

I think it's the best home warranty company we've ever used. I placed the order online and within 1 hour, a service representative from Choice called me and told me which company would be contacting and doing the service within another hour.

9 months ago

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Michael

My experience with Choice Home Warranty has always been great. The service, the people that I have talked to to connect me with a local vendor, I've never had an issue. They've always been on time. And the vendors themselves have always been very courteous and knowledgeable.

9 months ago

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Naadii

A lot of stuff you just have to do through the portal, which is fine, but the one time that I needed them this year, it was a flooding and plumbing situation, it would have been a little bit nicer to have more access to an actual person to talk to. The second time around when I called Choice, they definitely got someone out faster than they had before, and even faster than I was able to. And that person was actually very good.

9 months ago

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Mary Lorton, VA

CHW Customer Service is very in experienced. You tell them one thing and when you check to see what has been sent to you, it's all wrong. CHW customer service REPS are only there to make a commission, the more policies they can lie about to get you to purchase, the more money they can make. My experience with CWL three days ago almost broke me to my core, because the Customer Service Rep did not care about me, but only the commission. It's so unfortunate to have to deal with someone like that until it makes you not want to even be bothered with CWL at all. Fortunate for me I had to go all the way to the top for someone to understand and fix the mess the Customer Service Rep made. Overall, the issues were resolved, but it was very frustrating and painful. I have multiple contracts with CWL that are expiring and after this experience, I hesitate to continue with CWL because the of all the frustration from inexperienced Customer Service Representative wo cannot get it right which is NOT HEALTHY FOR THE CONSUMER.

9 months ago

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Larry Kissimmee, FL

During the period I have had Choice Warranty their response to my issues was efficient and fast! They were easy to work with and they understood my issues. They had problems on one occasion to find a suitable Plumber but this was during Covid and on my latest request it was dealt with very efficiently. Only issue was minor coordination issues between Choice Customer Service and the Contractor on scheduling which was resolved. I would recommend Choice as a reliable company and nice to have when costly issues arise.

9 months ago

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Nadia George Houston, TX

Choice Home warranty is very good about responding quickly to the problem at hand. They got high grades there, however I feel taking the time and resending another technician for a second opinion maybe needed to avoid HIGH replacement costs. Being a widow, I cannot keep replacing appliances, just too expensive plus the headache of purchasing and replacing the old appliances.

9 months ago

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Ahmad

I've been with them for a few years for four properties that I own and overall I'm very satisfied with them. A year or so ago in a property that I have the water heater needed to be changed because it wasn't working. I think we had to pay some, but they did a good job and they they exchanged it. And so I think overall it's a good service for the amount of co-pay that we have.

9 months ago

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Anonymous

I've used my warranty, and I was able to get someone to come out and do the repair and everything worked well. They do a pretty good job, but there are times where they are not doing the best job and their policies and procedures are not in the best interests of their clients. They don't pay for all of the repairs and they don't replace the item at the value that you can purchase it at if they have to give you a replacement.

9 months ago

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Rosemary

Extremely professional, kind customer service on the phone and when I need somebody to come out, I get a call the very next day. All three experiences have been a very positive and good experience where I would tell other people about your business.

9 months ago

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Richard

It's a little hard to get the customer service online, so I do a lot of by messaging. I put in work orders through a weekend online and Choice Warranty was looking for contractors pretty fast throughout the weekend. So everything was done pretty much by Monday or Tuesday of that week. So I knew who was going to do the work. The only thing is the contractors most of the time didn't have pictures of the work that needs to be done on my side of the house.

9 months ago

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Bob Mouser LA

This second contractors Arnold and his crew I HIGHLY RECOMMEND COWBOY COOL TO THE RESCUE !!!!!. The major issues were centered around the first contractor-GOOD LUCK CHOICE!!!! HOW ABOUT THOSE COWBOYS-TOW THUMBS UP👍🏻👍🏻

9 months ago Edited January 15, 2024

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Dianne Sun City Center, FL

The garage door was fixed by the Technician on the first visit. He advised some home maintenance to prevent the problem in future. The dishwasher issue is waiting for parts to come in and then the Technician will be back to complete the repair.

9 months ago

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Manuela Dias

I highly recommend Choice Home Warranty! I had several issues in my home and they responded in a very fast and prompt manner. All my issues were resolved within hours or a few days. I kid you not! I will be renewing my policy with them for sure.

9 months ago

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