Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Jack And Gloria Wilson Richmond, Virginia

Reliable service worker. One thing I don’t like is that I have to wait for days before service is done.

1 month ago

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Donna Carrara Nashville, Tennessee

Sales person was very convincing about the services offered. So far I have been very impressed.

1 month ago

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Donna Phoenix, Arizona

They sent a service man who told me I needed a new AC which he was correct after checking with 2 other companies. They will not uphold their end of payment towards new AC system

1 month ago

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Harold Rockwall, Texas

We have not used them very much however when they are called the help is very responsive.

1 month ago

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Donna Bonita Springs, Florida

Why would the agent who took my claim not tell me that my outside electrical plugs are not covered with my contract? It cost me $65 for someone to come tell me that !

1 month ago

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Ted Pittsburgh, Pennsylvania

I found at my husband work and I opened up. I called them and I was satisfied what they were offering.

1 month ago

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Billie Kansas City, Missouri

I am disappointed in the fact that you replaced my good garbage disposal with a cheap version. It should have been replaced with one of equal quality!!

1 month ago

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Viarnette Budd, Illinois

I like their business strategies. They respond to your order status in a timely manner.

1 month ago

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claudette walter Perris, California

fast and timely service. Parts were ordered and waiting for parts to arrive to complete the task

1 month ago

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Virginia Southampton Township, New Jersey

I did some research and found that Choice Home Warranty was the number one home warranty company.

1 month ago

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Robert Piscataway, New Jersey

Thought it would help with fixing certain thing's I'm not as mobile as I use to be a young person could do repairs easier then iI an

1 month ago

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Petricia Weatherford, Texas

It has been very good to work with , been very helpful to get things set up and repaired .

1 month ago

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Bill Gate City, Virginia

Never having a home warranty before I had huge reservations but I have had to use them 2 times now and the process was effortless and timely.

1 month ago

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Gladys Stamford, Connecticut

The work was completed and my dryer is working just fine but there is always room for for your service to be improved.

1 month ago

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Terry Denver, Colorado

Service man was clean, polite and prompt. My refrigerator is working good as new.

1 month ago

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Griselda Moreno Valley, California

Zero stars. Not recommending they make the resolution and stick to what they think happened. They make you buy where they want or mail a ck 30 days later to get another month fee. Cannot cancel or they cancel the ck.

1 month ago

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Paula Independence, Missouri

have been with Choice Home Warranty for several years. Every happy working with them.

1 month ago

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Jermaine Norwalk, Iowa

The staff are very professional and friendly. Submitting claims are very easy and convenient.

1 month ago

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DeNaia Pinson, Alabama

I can never get you all to cover anything and I’m currently STILL waiting on my dishwasher to be repaired or replaced. It’s been almost a month since the technician has been to my home.

1 month ago

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Norman Euless, Texas

The company was very professional, the tech knew exactly what he was doing thank you

1 month ago

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Richard Massillon, Ohio

They take to long to get anything fixed. Six days to fix an air conditioner in the summer time. Over 12 days to get a septic system fixed. Come on this is not a company that is trying to get things fixed

1 month ago

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Robert Des Moines, Iowa

They came well recommended. They were thorough, professional, and very transparent.

1 month ago

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Luellen Sacramento, California

He was very prompt and knew what he was doing. He fixed my microwave in 15 minutes.

1 month ago

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THOMAS Oxford, Massachusetts

I got rid of your service almost two years ago and your still charging me for no service at all. I have a problem I pay anyways your company does not as you raid my bank account every month.

1 month ago

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Juli Tempe, Arizona

Easy to file a claim online. They sent out a great vendor to do the assessment and repair.

1 month ago

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Pat Hickory Hills, Illinois

Price. Quality. Pretty quick response. If you have a problem with a technician they help you.

1 month ago

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Joanne Miami, Florida

The best. Quick scheduling, knowledgeable, friendly workers. Would definitely recommend.

1 month ago

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Harold Munford, Tennessee

So far very easy to work with. I have made two claims and they have went smoothly.

1 month ago

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Cathy Ashburn, Virginia

Amazing to work with. Definitely. Would recommend choice warranty to any of my friends or family

1 month ago

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Claudia Richmond, Virginia

Choice has a very good reputation. The reviews were very favorable. So far, there hasn’t been any negative issues.

1 month ago

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Marlon Phenix City, Alabama

They advertise a more reasonable price, but the service providers are very substandard and it takes way to lo g to get an appointment.

1 month ago

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Nancy Denver, Colorado

I was under the impression that they would replace at no cost any appliance that is covered with an equivalent appliance.

1 month ago

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Stephen Hondo, Texas

Thank you for getting things done, I am glad I had patience. You took care of us.

1 month ago

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Dolores Rivera Willard, New Mexico

Always fixed or replaced what was broken. The people they sent were professionals.

1 month ago

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William Cypress Gardens, Florida

Tech showed up 2 hours late. Walked to check dishwasher and said don’t have any parts. Will return to fix in a week. Then they text me and say it will be September 22. Totally unacceptable!!

1 month ago

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Verified Customer

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Michael Nabedrik Raleigh, North Carolina

I appreciate dedication and flexibility as well as professionalism of assigned technicians.

1 month ago

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Vanessa Sanchez Sacramento, California

I don’t like the service and it’s frustrating getting reimbursed and paying into this warranty and getting declined this is the only warranty company who doesn’t want to pay out for their customers

1 month ago

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Jeanette Foster Bentonia, Mississippi

They been doing a great job as far as getting people to my house and in a timely manner thanks

1 month ago

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Brad Goss Atlanta, Georgia

Choice Home Warranty kept true to their word, and resolved my issue. I’d highly recommend them.

1 month ago

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Edward Morgan Jr and Yvonne Morgan Budd, Illinois

We have Choice for our home warranty and reached out for help with our garage door issue.

1 month ago

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Cynthia B Olivarez Pharr, Texas

Whenever we’ve had any problems at home Choice Home Warranty responds right away

1 month ago

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Yvonne Cummings

I had to file two claims last month. Both went smoothly. The appointments were scheduled fast. The work was done by two different contractors and both were professional and fixed what needed to fixed. It was easy to ask for service online. They didn’t make me tell them all my serial and model numbers for my items. They also didn’t send me emails and phone calls making me call them back. I didn’t have to do too much work to get them send help. I really appreciated how easy this was. My last home warranty company was extremely frustrating and always tried to get out of paying. So far, I’m happy with Choice Warranty. It’s amazing when people do their jobs.

8 months ago

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Verified Customer

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Jo

I’ve had policy over a year and didn’t need it, had actually forgotten about it. Proud I had it, seems like everything hit at once. AC stopped cooling last month of warmer weather, they came quickly and added Freon and checked other stuff. Within 2 weeks oven quit working of course right before holidays! Then same week it got real cold for Texas and of course heat wouldn’t work in central unit or gas heater on wall. It wasn’t covered due to power surge, wasn’t happy about that but still they fixed it cheaper than any other estimates. And told us about extra grounding precautions. Choice Home Warranty is great, Thank God for good people like them! In the end I’m very happy with results and service. I’m hoping this is the cycle of three and we’re done with this!!

1 year ago

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Verified Customer

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William e smith JR

Our washing machine is leaking water from the bottom and the garage floor was flooding. We have all of our appliances covered by Choice Home Warranty, so we called to have it repaired. The technician they sent to check it out determined that the pump seal was leaking and needed replacement. He was informed that due to the age of the washing machine the seal was no longer available. The technician called Choice Home Warranty and explained why the washer could not be repaired. Choice then sent us a email saying that they are are sending us a electronic Lowe's credit for $406.00 towards the purchase of a replacement washer. We are now waiting for the $406.00 electronic credit. I am very pleased with action Choice took to correct our washer problem.

1 year ago

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Verified Customer

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Dunn

They offered a discounted plan, which was pretty hard to refuse. First time I had to have someone come to repair my HVAC, the ability to request a technician wasn't too difficult and the time range for the home visit kept. This time I was not in a rush, so all was ok with the first date arranged, but when they offered to move up the call, I couldn't be happier. That was follow up! Technician was knowledgeable, friendly and even gave me some pointers on heating a cold basement; in conclusion - all went well, and it wasn't a traumatic encounter when the visit needed to be paid for. 5 stars this time, hoping it continues on this path.

1 year ago

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Yolanda

I've been w/ choose home warranty for over 5 years now. And they have been truly a life saver, unexpectec situations that occurred involving appliances, plumbing and etc., etera would normally cost a homeowner thousands of dollars, but being with choice, home warranty has saved me thousands of dollars because I only pay for the tech to come out and based on the techs finding, they report it back to choice home warranty who then will approve or disapprove. I can't recall anytime that choice. Home warranty has ever disapproved any of my items to be either repaired or replaced- I've always had my items approved. Never have my claim request ever been denied - Choice Home Warranty my number one Exeptional maintenance home warranty service provider that I would definitely recommend to all home owners as they have nothing to loose but a whole lot to gain w/ Choice Home Warranty.

1 year ago

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Verified Customer

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Vickie Seal

This particular experience with my a/c going out in 90 degrees weather was wonderful. Choice immediately assigned my claim to Danielle K and she was outstanding. She listened, she heard me and she responded quickly. The service contractor they sent out was Blu Home Service and we have never experienced such a qualified, professional and personable contractors. I have not always been happy with Choice but when I renewed this year the young man assured me they had a lot more service contractors in my area and promised better service in the future. Choice lived up to that young man’s word. Danielle deserves a huge shout out as well as Blu Home Service.

1 year ago

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Verified Customer

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Jari

The price is amazing for all that it covers and the claim process couldn’t be any easier. I would HIGHLY recommend Choice Home Warranty for anyone who has any type of appliances/hot water heaters/gas fireplaces/HVAC/sump pump or almost anything else you can think of and are responsible for its repair. A flat fee for a service call with a repair or replace policy. If you file a claim, they send out a tech to repair or replace the product, but if it requires multiple visits, it is all covered under the flat fee you had already paid. I bought another house and the first thing I did was get a policy for the new house, but I did much of anything else. I wouldn’t own or rent without coverage from Choice Home Warranty!!!

1 year ago

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Verified Customer

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SBATTLES

Choice Home Warranty has been a very pleasant experience. Im surprised at how efficient, polite, precise and actually I've gotta say "excellent" they are. Every step was handled with ease. Initial call, next step; contacted within 24 hrs by repair company, appt. made. They showed up on time, called first . Inspected washer, ordered part. 3 days later, called, made appt to install part. Did it. Washer works! Exactly how it should be. I've had 3 different HW companies since buying this home. First Amer. expensive, cost kept going up, didn't even have a claim. 2nd Select, horrible. 3rd Sears, really bad. Choice will be my HW company forever. They make me believe that a company can still be excellent at what they do! No BS.

1 year ago

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Verified Customer

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Tammy

The only thing we’re having difficulty with is getting returned calls when we have an issue! The installation of our new HVAC SYSTEM WAS PERFECT AND CLEAN!! The only problem was we did not get the ac system we were told we were going to get? We asked the installation company to tell CHW WHY, with no avail!! We expected a higher seer rating but that did not happen!! But all in all we are very happy with the new ac!!! They acted fast and we did not have to suffer long at all without ac!! I would definitely recommend CHW BECAUSE OF THE RISING COSTS FOT A NEW AC SYSTEM IS CRAZY AND GETTING WORSE EVERY YEAR ! So we are extremely satisfied with the job that Snowflake ac and Choice Home Warranty did!!!!

1 year ago

Choice Home Warranty Reviews