Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Dennis

Contractors have 5 to 7 hour appointment time window. That's too long. A recent claim was marked closed when the repair had not been completed. Left messages in update message window saying the work not completed but no response until I called customer service. The first time I called I was told I could hand you and receive a call back. A while day went by with no call back. Customer service said I have an appointment this Friday but the contractor has not confirm.

6 months ago

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Jeffrey

I referred a friend to Choice Home warranty and the technician deemed his washing machine needed replaced and you warranted him only 409 dollars for replacement! I can't think of anywhere you can get one for that! I just ask that you treat him right! It puts my reputation on the line being I referred him to you!

7 months ago

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Verified Customer

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ANNA GUERRA

This was my first time I made a claim with Choice and I did not have any problems getting my washer fixed. Now it’s like if I had a brand new washer.. thank you Choice Home, Warranty.

7 months ago

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Verified Customer

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JohnR Hawk

That our kitchen ceiling light go out,it was a LED could not get a matching light to mat h the other black frame light so we settled on a white one! Very professional installation we were pleased!

7 months ago

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Verified Customer

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William

EYEBEE came to my home for the oven repair. The gent said he would have to arrange for a second person to come with him. he said that he would go get the part. then call as to when he would be back. I have not heard from him. I called and Emailed EYEBEE to see what the status was, NO reply as of this date. It took them three tries to arrive on the 15th of Jan. THey had car trouble on the second try, that I could understand and then the cold and snow. Bur the short of it is that a get no reply from them. The 75 for the visit has been paid.

7 months ago

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Verified Customer

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Thomas

I have found that only 2 out of 6 claims that I submitted were covered. The other 4 claims were denied because it didnt cover an intermittent problem on the stove. They said my dishwasher frame was warped and not usual wear and tear, My dryer was a vent problem, not a dryer problem, even though the vent is part of the dryer system. They would not cover the claim when my kitchen sink literally fell from the granite countertop. I have been very disappointed in this home warrenty. They did not call or write back when I appealed each of these decisions. My appeal was completely ignored.

7 months ago

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Verified Customer

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Joe

Very straightforward to submit claims through the app. Response time incredibly quick. I have used that twice and each time the technicians who have come out have been polite, efficient, and professional.

7 months ago

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Verified Customer

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Maureen Cameron

I messaged when I thought my hot water tank was problematic. I got a fast response, within 1 day, someone was here the next afternoon. Hot water tank was ok. Very pleased with Choice

7 months ago

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Verified Customer

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Lori Lerner

I liked the coverage of the contract. My toilet tank was running and the assigned plumber evaluated and explained the problem to me and then went to his truck to get the necessary part to fix the problem.

7 months ago

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Verified Customer

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Maria Tano

The service was outstanding , the service technician was very respectful. He explained everything in detail what we needed and said that he would order it and be back to fix the problem.

7 months ago

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Tammy Holguin

The SA Electronic company was very responsive. They kept me in loop as to when technician was coming and when part was received for dishwasher. I contacted them late today to come back and put springs back on door. Seemed to have been oversight and were removed during repair.

7 months ago

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Lynn Olson

We thought this company would be helpful. The most recent plumber sent to fix our toilet was great. However in the past we have been sent service people who were lazy and didn’t really solve the problem. Our biggest issue is our sprinklers. We put in a request to have them fixed. We were sent a gardener who said the issue was beyond his expertise and we needed a SPRINKLER TECHNICIAN. We asked for one and were sent a plumber who said the issue was beyond his expertise and we needed a SPRINKLER TECHNICIAN. I think we were sent another plumber. We put the issue aside because it was winter and we weren’t using the sprinklers, but we still need a SPRINKLER TECHNICIAN

7 months ago

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Verified Customer

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Aaron Edworthy

My dishwasher started to leak and "yell" so I filed a claim and with quick response I had a professional out to my house. Only down fall is the time it took for the part to be ordered/received. Still a small leaking but he will be back out in a few days.

7 months ago

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Verified Customer

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Pamela

I have found Choice Home Warranty always makes sure any claim is sent out to a vendor who will get the job done quickly. I have no complaints and would recommend using Choice Home Warranty.

7 months ago

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Verified Customer

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Dorothy Shepherd

I have had the service about 6 months & have had a few claims. Each one was handle in a professional manner and quick to get scheduled. All items were fixed to my satisfaction

7 months ago

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Verified Customer

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Anthony Nordhoff

My washing machine was acting up and choice home warranty had me scheduled for service in 3 days. Cliff the technician called and actually arrived right on time. He resolved the issue within 30 minutes. Outstanding!

7 months ago

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Verified Customer

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Tabetha Preston

The company they contacted to replace my hot water heater still charged me $455 after the $100 deductible so I had to pay $555 total. What’s the purpose of having a warranty and the company forgot to hook the gas line up properly I smelled gas for 3 days then when they came out to fix that they forgot to relight the water heater I had to pay someone to come light it. Not amazing

7 months ago

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Verified Customer

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Yolanda Feliciano

I liked the quick response. Technician was booked the same day I called which was fantastic. The technician displayed professionalism and knowledge. Overall great service!!

7 months ago

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Verified Customer

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Leonard

On several occasions now, one repair to our furnace, that turned out to be quite expensive and another with a repair to a toilet was handled efficiently and without any problems with paying the bill.

7 months ago

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Verified Customer

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Deanne

I originally had a failing refrigerator. I was going out of town for the holidays. I was proactive and filed a claim with. A serviceman came out December 10 and said it was a fan and he would order the part. December 11 another company came out and said it was low on coolant and added that. December 22, 2025 my neighbor called and said it wasn't cooling. As a result I lost all my food. Had the 2nd service call advised me to move food to another refrigerator that could have been avoided. As I was gone till the new year the second service tech came back January 2nd,2026. He applied a leak fix that did not work. All this time and they said they would replace it. At $818 that was a small price for all my time and food loss then they said it would be another 30 days for the check to arrive. I still have not got the check.

7 months ago

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Verified Customer

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Michael Bieles

From my research Choice Home Warranty had a five star review and a lot of positive reviews from customers. I called in my first claim and Choice was on the repair right away. Very satisfied.

7 months ago

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Verified Customer

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Donald

We were not notified that common practice required semiannual "contracted documentation" for continueing covered "coverage. We have a son-in-law who worked AC/heat and he has been our primary point of cntact to review our AC/heating unit for yrars. Now with our years long contract with CHW we endeded up with a $10,000+ bill to Keep our couverage?!!?

7 months ago

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Harold

Because your scheduling is pathetic. I was not able to speak with anyone and your system gave me a day that did not work for me. I called back and then was able to speak with someone who supposedly changed the appointment to the following day. Well, they didn’t do their job correctly and the technician calls me while I’m at a doctor’s appointment and tells me that he is 10 minutes away from my house. Not on the new appointment date, but the original appointment date that I had changed with Choice. Simply pathetic. I will give a shout out to the technician who came and did the repair, he was great. But as far as Choice is concerned, I’m really disappointed in your system of appointment scheduling. Now want me to renew for over $2000? I’ve had Choice for 5 1/2 years and only two service calls have been made by me. You guys have certainly gotten your money’s worth from me and then some. Sincerely, Harold L.

7 months ago

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Verified Customer

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Susan

My first claim was a plumbing stoppage and the rep. that was sent had no intention of fixing the problem, He was there to verify that what I told Choice when I called in the claim was accurate. Choice had to approve the claim and sent the plumber out a few days later to fix the stoppage. On my second claim I was made to pay my $100 service call fee when I called in the claim. When Eyebee arrived to repair the washer not spinning claim I was made to pay the $100 again or he would remove the part that he used to fix the washer.

7 months ago

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Verified Customer

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Samuel

This was my first time requiring help with an appliance and the technician had to come out three time before he was able to perform the repair. The first time to assess the repair required and order the parts. The second visit to repair the appliance but the parts had not arrived. The third after I received the parts to complete the repairs. One trip too many!

7 months ago

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Verified Customer

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Craig

Luis was able to find the 2 parts that was needed to repair my heater. He contacted me to set up the appointment at my convenience to come back to install the parts. The heater is working great now!

7 months ago

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John

I only wish the Home warranty companies were better at explaining to customers what is truly covered and not. They were ok. But, it seems to be what is happening in home warranties. Some are big scammers.

7 months ago

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Constance

My first experience went well. I needed a new garbage disposal. The technician replaced it in less than 1 hour. On my second experience I was sent plumbers who didn’t own the tools to complete the job. The next plumber they scheduled for that job called the day before to cancel because he would not be paid by me. (He was rather rude on the phone. ) I had already paid the required fee to the first plumber. I then found my own plumber, who fixed my leaking whirlpool tub faucet. I did not use Choice, it had become too frustrating.

7 months ago

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Verified Customer

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Robert

I've had Choice Home Warranty for a couple of years and used it a couple times. The first time took exorbitantly long for a technician to be assigned to a simple plumbing job (leaky faucet). Unfortunately, the technician also broke it worse. Regardless, after a bit of waiting for new parts, it was installed and works well. The second time was just over a month ago. I called about my stove not working properly. One burner was overheating and would not hold temp. A technician was assigned extremely quickly and came to look at the stove within a couple days. He diagnosed a faulty burner element and an infinite switch. Since the cost was going to be $500, Choice said they would replace the stove. However, this is where I feel I received better value at my prior warranty company. Choice offered me just under $400 to replace my electric stove, which would be in the form of a e-gift card from Lowe's. They stated they were offering me the fair replacement "wholesale price" value. However, they didn't take into consideration the type of stove I had, as well as the features such as oven cleaning and convection settings. The absolute cheapest electric stove at Lowe's was about $520...which was the old-style coil burner elements. I talked with a representative, who was extremely pleasant, and she was able to increase my gift card to $485. Still not great since a comparable stove to the one I owned was around $750-$800, but I said fine, that will work. Again, here is the main issue I have with their service. The final claim happened on Dec 5th...it took them 19 more days to send me an electronic gift card. As this was right before Christmas and I had company coming over for the holidays, I needed a working stove. So essentially, I had to purchase a stove to ensure I would get a pre-Christmas delivery, and now I have gift card (received on Dec 24th) to Lowe's I need to utilize. It really just doesn't make a ton of sense. The technician they hired was great, the customer service rep was nice enough, but taking almost 20 days to send me an email gift card is ridiculous, not even counting I can't buy a stove for wholesale prices. I'm not saying their a bad company, but my last home warranty company was much better.

7 months ago

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Verified Customer

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Gwynne

Apparently I am paying Choice Home Warranty every month. I had a problem with my furnace they sent a very nice guy who fixed my problem. It took a couple tries but he returned with no complaints and all is well.

7 months ago

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George

Because it seemed to be well recommended. But we had an oven motherboard go bad, which meant they couldn’t repair it. We received a Lowe’s gift card for ~$900, but the replacement (same brand, size 27”, similar features) costs ~$3,200 at Lowe’s. So the replacement costs us ~$2,300! Or we get the much cheaper replacement, with few available alternatives to select from, instead. Neither solution is desirable and certainly wasn’t understood when we signed up. We even had a local appliance repair look at our ovens for maintenance and diagnostics before we signed up. So this really was an unexpected surprise. Sears Home Services would’ve fully replaced, based on our experience about 12 years ago (refrigerator). Choice offered absolutely no other options for us, not even a cash card that we could use at another retailer.

7 months ago Edited January 14, 2026

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Marlene

I think another option to offer: a benefit coverage with your current vendor, perhaps similar to health insurance ie; in network and out of network benefits. I know that my current vendor will prioritize my service call for service within 4 hrs for emergency services

7 months ago

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Verified Customer

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Dana Street

7 months ago

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Ann

Signed up and had my heat, a/c replaced at NO cost to your company (I was ONE day before the 30 day after signing up). The after that, had to pay for the electrical box to be replaced, due to your company sent over a MUCH MORE EXPENSIVE company. Went ahead and paid the company that did the heat-a/c because it would have cost me more than 2x as much using a different company, the electrical company you guys sent to me. Made much more sense to stick with the 1st company.

7 months ago

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Nick

The Tech found the problem quick and had to order the part . The next eeek the part came in and he had installed in an 1/2 hour and we were back in business!!! Very happy with the company you sent!!!

7 months ago

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Steve

Communication was extremely difficult. Your Auto system made notes regarding the fact that we did not want a particular plumbing company to come here. However, twice the appointments made were with the company. We said we would not allow here! Very frustrating not being able to speak to an actual person. Once we got the correct plumbing company, things move smoothly and we were happy.

7 months ago

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Amine

Todo muy bien en el servicio, le doy 4 estrellas por que demoran un mes en enviar una tarjeta de Lowe’s para comprar el electrodoméstico y dan muy poco, estuve mirando en estufas como la mía y voy a tener que poner más dinero.

7 months ago

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Craig

Every thing has been good so far but I will reserve judgment until my clothes washer is fixed. Technician came and looked at it in a timely manner and Choice Home Warranty gave him authorization to fix it just haven’t heard anything since .

7 months ago

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Frank

We put a claim in as our thermostat was not working properly. We were set up iwith Comfort Solutions, LLC. The representative came out, identified that we needed a new thermostat and in 2 weeks installed it. The following week we received a letter from Comfort Solutions informing us that they no longer would be providing services for home warranty companies. We were very disappointed to hear that you other companies are not paying these companies promptly and fairly. Please explain why this is and how you plan to earn our trust.

7 months ago

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Laurie Beach

A friend referred me to your company. The one and only time I’ve used my warranty program, the process very user friendly and the electrician was knowledgeable, professional and courteous.

7 months ago

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Daniel

The drain plug in one of my bathrooms broke off, rusted and corroded. I called to make a claim. "We don't cover that" was the response I got. I just paid $513.00 (with senior discount) to get it fixed. I used a plumbing company that Choice Home Warranty uses. It took about 30 minutes. Outrageous!

7 months ago

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Verified Customer

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Lanette

I have had Choice Home Warranty for several years and never used it. I did not know how easy it was. The repairmen were very courteous and explained what they were doing. I will surely call again.

7 months ago

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LINDSAY WRIGHT

I chose CHW because they were offered through corporate incentives. Im not sure I'm going to stay with CHW sure to the level of difficulty of dealing with the company. I work in repair, I understand how these things work. We would NEVER make a customer jump through so many hoops all without ever even getting to talk to a human. It's despicable, honestly. I'll likely be switching to American Home Shield. Ice asked for confirmation from them that they'll repair my dryer that y'all denied without even talking to me and I still have yet to talk to anyone about this yet

7 months ago

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Rick

Your services were recommended by the VA organization that helped me buy my house. However I have had a couple of problems that were not handled well. 1- dishwasher, I never received reimbursement for replacement. This was out of pocket. 2- when home heating system failed, resolution not resolved. 3-when shower drain was clogged, plumber assigned to the job never showed up, kept rescheduling. Decided to get plumber on my own. Cost more than your service call.

7 months ago

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Janice R Bell

Heard more TV ads. Called about a big rubber tire rim that was held in place by large screws in the outside. Not sure what made it happen. Your company said only handles parts breaking down.I can see it both ways. But that’s why you didn’t get a 5

7 months ago

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Carol and John Taylor

I have had excellent service from Choice warranty. They took very good care of me both times I have called. I have no problem with them. I appreciate all their help. They seem to give me the best service out of all the home warranty. I have had I really appreciate their help.

7 months ago

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Barbara Bottom Colorado Springs, Colorado

Thank you so much for taking care of my issue in a timely matter as it is 97° here and without an air conditioner, it’s quite miserable. I would like to say that 360 AIRE. Is the BEST OF THE BEST. Thank you again

7 months ago Edited July 5, 2026

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Laurene Farynyk

The most current claim has been taken care of, however, the previous claim which was out in before Thanksgiving has not been rectified yet. I’m still waiting for the prepaid card for $272.00 to put toward the purchase of a new dishwasher. I’ve had to go through the holidays without the use of a dishwasher. This has been an extreme inconvenience

7 months ago

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Nina Wooldridge

I called when my heat went out at 39 degrees outside and they put me with a company 5 days out that was inexcusable I called back and the next company they set me up with the same thing I called the company myself and got better redults

7 months ago

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Willard Norman

I have had one claim with them so far, which had do with my heating system. Called and put in my claim and with 24 hours a technician came out and fixed everything. God Bless

7 months ago

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