Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Cooper

It’s been 2 weeks since I filed my claim for reimbursement and I still haven’t received the payment. You guys suck at this.

4 weeks ago

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Sally

it sounded like a great program but once you use it you find out the program is only in favor of Choice warranty. not the customer

4 weeks ago

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Rod

We have been very pleased with the service.

4 weeks ago

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Pam

Very professional and took care of my problem

4 weeks ago

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Ronald and Barbara Fass

Service man was great. He was efficient and friendly.

4 weeks ago

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Verified Customer

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Pamela

Professional and experienced electrician

4 weeks ago Edited November 8, 2025

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Verified Customer

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Peter

Ease of filing a claim. Generally quick reply

4 weeks ago

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Verified Customer

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Omar

The best. No run arounds. Prompt and efficient.

4 weeks ago

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Arthur

So far, a satisfactory experience with service provided.

4 weeks ago

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Leanne

They provided me with a very good HVAC co.

4 weeks ago

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Neal

Quick turn around, excellent contractor.

4 weeks ago

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Jennie

The best warranty company. Fast response.

4 weeks ago

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Efrain U

I got Choice Home Warranty this year. Because my house is 25 yrs old. Saturday night my water heater stopped working. Monday morning I filed a claim online. Later that day I got a call from a local plumbing company with an appointment for next day. The repair person called me to let me know he was on the way. He diagnosed the problem to a control unit. He said he was going to order it and have it by Wednesday. That day they called to let me know he will be here on Thursday. I only paid the $75 for the service fee. And the part cost about $175. It works great now.

4 months ago

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Gary Morris

Put a claim in a less than 5 minutes I had a phone from one of there technicians. Anthony was there less than an hour later came out and diagnosed the issue and will be back tomorrow to put in replacement water heater. Couldn’t have asked for any better. Very impressive. Would recommend Anyone to go to Choice Home warranty to anyone. Even though service fees are little bit more. I would pay that for the services we received. Thank you, Gary

4 months ago

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Ronald Vanes

CHW offers a much wider range of coverage at very competitive price that was the reason for switching. Plus, CHW online tool makes it easy to submit a claim. Additionally, the online tool shows your account warranty coverage, and claim status. The customer service is prompt at assigning the appropriate professional service tech who is a no-nonsense person that gets the job done right, and cleans up like his grandma is looking over his shoulder. I’m glad to have CHW on my side.

4 months ago

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Linda Ingalls

I have used Choice Home Warranty twice in the past 2 months. Once for my dishwasher that died after 20 years, and once because my AC was not cooling. as to the dishwasher - I had to wait a while to get someone to come check the old machine out (a week) but they wee great when they got here. They determined it needed to be replaced since they could not get parts to repair it due to the age. CHW agreed to send me a check so that I could replace it. It took 3 to 4 weeks to get the money and they did not provide nearly enough to replace it, but it was 20 years old. As to the AC claim, I called them and they had one of their certified technicians come out about 5 days later. He had it fixed in no time at all!!!! The only complaint about the AC claim was the length of time to get someone to come out to fix it. But they are getting tech's that work for other companies so they have other jobs to do already and cannot just drop what they are doing to gt your machine fixed. If you have proper expectations when you get a home warranty, you can see that they did a very good job at taking care of my claims!!!! I would give them 4 stars. everyone has room for improvement and it would have been nice to have gotten the AC working sooner than 5 days out. Thank you for your assistance!!!!

5 months ago

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Verified Customer

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Ronald

Unfortunately it took 2 weeks for an appointment with the repair company. But the good news is the repair company that was sent was excellent. I have had problems with other repair companies in the past . The tech was excellent and ordered all the right parts for the repair the 1st time. I have spare parts here from other repair companies that were not needed. Next time I need a repair company I will ask for the company that fixed my washer.

8 months ago

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Janet

Very pleased with the overall service from CHW to the contracted vendors. Both were polite, informed and professional. I called CHW, and that same day was called by the vendor who was able to schedule an appointment to come out the very next day.

8 months ago

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Verified Customer

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Stacy Forbes

I have never had a better experience filing a home warranty claim and a having a qualified technician resolve my issue in a timely manner. While I hope not to have a need to file another claim, it is reassuring that Choice Home Warranty is at the ready to take immediate action.

8 months ago

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Daniel and Victroria McLean/Brown

My garbae disposal went out. A few days later choice sent a guy over an d he put a new one in. Two summers ago my a/c init went out. A week later choice had a new one put in with all the duct work also. Now its time to renew with choice

8 months ago

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Verified Customer

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Julie Nolan

Both calls I’ve made have been for plumbing issues, and both times things were handled well. I was especially pleased with the pair that handled my kitchen faucet fix. They removed everything under the sink and put it back with no complaints! I have hip issues so couldn’t do it myself. So far, I’m very happy with my warranty!

8 months ago

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Maria

I really appreciate how professional, helpful and the quick turn around resolving an issue when a claim is filed. I have been satisfied with the repair companies and technicians assigned and how quickly the good folks at Choice respond to help me manage my needs.

9 months ago

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Anonymously

I had a fantastic experience with the service! They responded quickly to my inquiries, and the independent contractors arrived the next day to fix my washing machine. They had the necessary part on hand and repaired it immediately. Overall, everything was handled perfectly, leaving me very satisfied with the support I received.

9 months ago

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Verified Customer

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Don Lazard

I had a great experience with customer service. They were prompt and professional, handling my repairs efficiently. When I used my warranty, they sent someone out quickly, and everything was resolved in no time. Overall, I was impressed with the timely response and the courteous staff.

9 months ago

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Verified Customer

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Yichao

I had a great experience with Choice Home Warranty. When my water heater failed, I filled out the claim form online, and they quickly assigned a company to help. Everything went smoothly and according to policy. They also assisted in replacing my garbage disposal without any issues. Highly recommend their service!

9 months ago

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Verified Customer

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Tony

I had a great experience using the online service request system. I received prompt communication from the repair company, and they scheduled an appointment for the very next day. The serviceman was efficient, and the issue was resolved quickly with a timely repair. Overall, I'm very impressed with the service!

9 months ago

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Ron

I found the service to be somewhat unresponsive when I called for help. However, I had a positive experience when they couldn't repair my refrigerator and credited me towards a new one. I did face an issue with scheduling my hot water heater repair, as I wasn't informed that weekend service wasn't available. Overall, my experience was satisfactory.

9 months ago

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Verified Customer

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David

I had an issue with my hot water heater and made an appointment for repairs. I wasn't aware that weekend service wasn't available, which was a bit frustrating, but overall, the process went smoothly. I filled out the claim form online, and they quickly assigned a company to help. Everything was handled well according to the policy.

9 months ago

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Verified Customer

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Agapito Menifee, CA

I found the customer service to be quite satisfactory. They responded promptly and addressed all my questions, even if not all answers were to my liking. I recently used their service for my furnace, and they quickly sent a technician who took great care of the issue. Overall, a positive experience!

9 months ago

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Verified Customer

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Gloria

I've consistently received prompt and professional service. Every time I've called for repairs, they responded quickly and completed the work efficiently, including fixing ceiling fans and air conditioning issues. Their customer service is polite, and I appreciate how timely everything is handled. Highly recommend!

9 months ago

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Verified Customer

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Chris

I had a disappointing experience with Choice Warranty. The technicians they sent were not knowledgeable and far from local, leading me to hire my own. In contrast, I had a positive experience with independent contractors who responded quickly and fixed my washing machine issue with ease. Overall, my experience has been quite mixed.

9 months ago

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Verified Customer

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Janet

I had a great experience with Choice Home Warranty. They were efficient in getting repair people to us during a challenging time. When our garbage disposal needed replacing, the process was smooth. Additionally, they quickly sent a repairman for our furnace issues during the cold months. Overall, their service was helpful and timely.

9 months ago

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Karen

I had a mixed experience with their service. The technician who came was very helpful and polite, which I appreciated. However, while they cover repairs sometimes, it often feels like a struggle to get them approved. My dryer still has issues with the door opening unexpectedly, even after being fixed, which is frustrating. Overall, good service but inconsistent repair coverage.

9 months ago

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Verified Customer

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Madleine

I had a mixed experience with the service. While communication could improve, I was pleased with the prompt response when my furnace broke down. The technician quickly diagnosed the issue and replaced the faulty part, getting everything back in working order. Overall, I'm satisfied with the repair service, despite a couple of minor hiccups.

9 months ago

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Verified Customer

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Jasmine

Customer support has been a mixed bag. While I've had some accommodating experiences, there were also instances where my warranty claims were mishandled, leaving me frustrated. However, I appreciate the prompt response when my sink went out. Overall, it's been a blend of good and bad experiences.

9 months ago

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Verified Customer

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Annette

I had a great experience with customer support. They were very responsive and helpful when I needed to replace my washing machine and hot water heater. Their assistance made the process much easier, and I truly appreciated their attentiveness.

9 months ago

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Verified Customer

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Sheryl

I had a great experience with customer service. They quickly understood my needs and sent someone knowledgeable to fix my issues. I also used my warranty recently for various problems in my homes, and they handled everything promptly, keeping me informed throughout the process. Overall, I'm very satisfied with their service!

9 months ago

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Verified Customer

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Anonymously

I've had positive experiences with Choice, receiving quick responses even on weekends. However, I wish for more personal communication when needed. Recently, they promptly addressed an AC issue, and their technician was very helpful. A similar experience occurred with my furnace repair, where the response was also quick and efficient. Overall, a reliable service!

9 months ago

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Verified Customer

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Adeola

I've had mixed experiences with customer service. While they dispatch technicians quickly, the wait times for parts can be frustrating. I've dealt with unreliable technicians before, and I'm currently waiting for my electrical issue to be resolved. Overall, I appreciate their efforts but wish they could improve their supply chain to expedite repairs.

9 months ago

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Jodi

I had a great experience with customer support; they were polite and knowledgeable. I submitted a work order for my air conditioning unit, and the technician arrived promptly the next day. Unlike my previous home warranty, the entire process was quick and efficient, taking less than a week to resolve. Highly satisfied!

9 months ago

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Theresa

I had mixed experiences with the service. The first visit was confusing; the technician wasn’t clear about the microwave needing replacement, which left me disappointed with my options. However, the second visit for my washing machine was excellent. The repairman quickly addressed the issue, and I was very satisfied with the outcome. Overall, one good experience and one that could be improved.

9 months ago

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Venantius

I had a positive experience with the repair service. The technician was polite, humble, and knowledgeable, completing the job efficiently without expecting anything in return. Although I had a couple of minor issues in the past, overall, I'm satisfied with their service and would recommend them for appliance repairs.

9 months ago

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Verified Customer

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Ivan

I had a great experience with the service. They were very responsive and addressed my requests quickly. My issues with the garage door and a leak were handled appropriately, and I was satisfied with how they resolved the problems, including a previous issue with the refrigerator's ice maker. Overall, excellent service!

9 months ago

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Michael

I had a great experience with their service. They were very responsive and exceeded my expectations by sending a technician out on New Year's Day to fix my appliance. I also appreciated their quick response when my washing machine was vibrating excessively; they scheduled a visit sooner than expected. Overall, I'm very satisfied!

9 months ago

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Verified Customer

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William

I had a great experience with the service. They promptly addressed my needs and resolved a toilet issue I had last month. Their quick response and effective solution made the whole process smooth and hassle-free. Highly recommend!

9 months ago

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Don

I had a great experience with the service. They were prompt in responding and arrived on time for repairs. When I needed to use the warranty, they efficiently set up my account and provided the necessary information quickly. The technician was prepared with the right parts and left everything clean after fixing my washer. Highly recommend!

9 months ago

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Verified Customer

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Kristin

I had a great experience with customer support. They were prompt and arrived quickly to address my issues. The technician was well-prepared, fixing my washer efficiently and leaving everything clean. I also had to use their service for my microwave and oven, and they handled those repairs just as well, resolving the problems effectively.

9 months ago

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Jeff

I had a great experience with their service. They were very responsive and exceeded my expectations by sending someone out earlier than promised when my kitchen light fixture needed replacement. I appreciated their quick action, especially after dealing with a washing machine issue that required urgent attention. Overall, very satisfied!

9 months ago

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Larry

I had a frustrating experience with customer service. They seemed automated and unhelpful. I had an issue with my water heater that they refused to cover, despite my extended warranty. I felt misled and disappointed. On a positive note, my garbage disposal fix went smoothly, but overall, I'm dissatisfied with the service.

9 months ago

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Harry

I had mixed experiences with customer support. Some technicians were helpful, while others were not worth the visit. A recent issue with a noisy garbage disposal took persistence to resolve, but the claims manager eventually offered compensation. Overall, while there were frustrations, some technicians went above and beyond to assist.

9 months ago

Choice Home Warranty Reviews