Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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Alan Childress, TX

They've been very helpful and we haven't had any problems getting the service technician out here for whatever we needed. We recently had our element go out on our oven and my husband called and reported it right away. I think within a day someone came out. We live in a rural area and the largest city is like two hours away and someone came out the next day and found out what the problem was. They ordered a part and was back within two days to have it fixed. We have a real old oven, it's from the sixties. We were so thrilled and the man was very nice and professional and took care of it right away. We couldn't have asked for better customer service.

5 years ago

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Verified Customer

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Sherry

We have called upon some of their service contractors on a couple of occasions. They have been experts in their field. They were friendly and accommodating and helpful with other questions that we had. Billing was as expected. The customer service people answer right away and are ready to answer your questions on the spot. We used the warranty to have the garage door repaired. We also had two ceiling fans that died. We had to purchase the fans ourselves but they gave us a credit per fan and the contractor game and installed the new fans and talked to us about other lighting issues we had in the unit. He did a perfect job. I was a little surprised that there was a very limited amount they allowed per fan so you couldn't really buy a nice fan for the money. But they gave us the money for it right away.

6 years ago

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Verified Customer

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Judy

They were very responsive any time I call. I like the twenty four hour ability to put a claim in. When I have a question about the repairs they answer the phone quickly. I came back from being out of town and my refrigerator and freezer had gone out. I called probably about six thirty at night and they had a repair man call me that night and scheduled an appointment the next day to see what the problem was. The repair people were very knowledgeable and professional. They put the claim into choice and within a couple of days it was fixed. I had a different home warranty that was a lot more expensive. The only thing I don't like about choice is there's a lot of little things that aren't covered by choice. Stuff like the ice maker is not covered. They are a good company so far in my experience.

6 years ago

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Verified Customer

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Charles

We chose Choice because American Home Shield kept raising their prices every two months. Every time I try to get ahold of them there is no issues. You can go online and take care of it or you can call them up. They've got someone on the phone to talk to you and walk you through what you need to do. If they don't cover it they will explain to you why and make sure you understand. Plain and simple. The last time we used our warranty I had a leak in the downstairs bathroom. They came out and took a look at it and knew exactly what they were dealing with. They walked me through how to get ahold of my insurance company and the insurance company took over from there. Then Choice Home Warranty came back and finished up. They made everything look so brand new and absolutely perfect. Everybody we've had come out has been very professional. I recommend them to all my friends.

6 years ago

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Verified Customer

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James Eagle River, AK

My mom is ninety six and she uses choice home warranty and she had talked to me about how they came out and did the work so I went ahead and shortly after purchased it in about 2010 and I have been satisfied with it. When I call or file a claim, I get a timely response, though sometimes there is some lag between authorizing the claim and being able to get a service representative to come out. During the winter, my heater went out and I live in Alaska so it was ten below zero and they were able to move were quickly on that one and we were able to make do on space heaters for the twenty four hours. So far it has been a positive experience and they are very clear on what I have covered or not.

6 years ago

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Verified Customer

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R Abbeville, LA

I haven't been with them that long and we had a problem with our HVAC heating unit and they got in touch with us right away. Got in touch with a repairman and we had the problem fixed when he came back because they had to order parts. The only time I've used them it was to repair my heating unit. I got in touch with Choice Home Warranty, made a claim and they called me back the same afternoon to say they would be getting in touch with a repair person and they said the repair company would be in contact with me the very next day. They called me up and made an appointment for two days later and they took care of everything. They handle their business very professionally and as soon as they can.

6 years ago

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Verified Customer

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Bertrand West Monroe, LA

They were very prompt in calling me and getting me the information I needed for the service repair person coming out. They gave me a heads up on when he was coming, who was coming, and what time he was coming. I was impressed with that. The first time I used my warranty, my washer was giving me trouble and my cooktop. It was the same skilled tradesman that I paid the deposit one time. The service person came out the next week, did the evaluation on what he had gotten part numbers for and everything. I'm waiting on him to come back and repair. I'm in the middle of the first repair because the time and ease of placing the order didn't go very well.

6 years ago

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Verified Customer

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Mary

I chose Choice Home Warranty because they have a reasonable monthly payment. I had another warranty company and we had too many disputes. So Choice Home Warranty would tell you right up front if they can fix the appliance or not. They don't just send someone out and you pay them and then it can't be fixed. That did happen once but Choice Home Warranty did refund me for the out of pocket I had to pay. When I call the customer service, they can hook us up with the person that can do the work for us. I haven't had any problems with that and even if they can't find anyone, if I have a person and they approve of it, the work still can be done. Recently, they sent someone out that did not do the job, but I was refunded for it. I have called them for the refrigerator and that was taken care of.

6 years ago

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Verified Customer

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Wanda Knoxville, TN

Anytime I've called them, they have been quite responsive and schedule repairs as soon as possible but they've been very nice over the phone to me every time. Just recently I was having a problem with my refrigerator. It was over cooling and freezing some of the items. I called and had a little bit of difficulty getting someone out, but within about three days I was able to get someone and he was extremely nice and it went very well. It was very smooth. I've had no difficulty with anyone. They've all been quite professional and have done what I would consider excellent work. I think the only drawback I have seen is that as I Mentioned, there are times when I have to wait a few days to get someone out, but they always give me the opportunity to go ahead and find someone on my own and then work it out with them.

6 years ago

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Verified Customer

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Leslie Biloxi, MS

Every time we call them, they get someone out right away if we're not happy with the service of the contractor they provide us with a new contract. We started with the refrigerator. The ice make was not dropping so we called them and they had a contractor come out and repair it. We also had a problem with air conditioner in the middle of the summer and they replaced the unit. We had to pay a fee but it was still better than paying the fee for a brand new air conditioner. They provide contractors that if the work is not done to our satisfaction, they will substitute another contractor until the problem is solved.

6 years ago

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Verified Customer

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Sandra West Bloomfield, MI

No matter what the problem is, they've always helped me out. Somebody had come out and looked at our refrigerator and thought this was the problem but wasn't sure and they couldn't help us. We called Home Warranty and told them of the situation and they said they would send somebody else that was more familiar with the refrigerator and didn't charge. Just an extra service call and that was it. All the mechanics and technicians that come out seem to know what they were doing, all except that one. But they sent somebody else out and everything turned out ot be fine. They are very personable and friendly. Even on Saturday and Sunday when you call, they try to get somebody out.

6 years ago

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Verified Customer

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Eva Houston, TX

They followed up on my experience about two weeks ago and I was very pleased with the contact that I had with them I didn't have to wait too long. They were willing to work with me right away. After the work was completed, I was very pleased with the person that they had to come out. He was very nice and very patient and explained what he was doing as he completed the job. They came out and replaced my garbage disposal without any hesitation so I appreciated that. The person that completed the job did a very good job and I like the way Choice Home Warranty followed up with my request. I appreciated the service that they offer. They are very competent and the people they have doing the repair work are competent as well and very patient.

6 years ago

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Verified Customer

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Pat

They are courteous and attentive. I never had any problems with any of the companies they contract with. Several occasions, I've had to call them and needed help pretty quickly. I could use the online service, but I called. And they were not pushy and they would listen to my problem and then get a company out there very very quickly, like that day. Every company that has come out to service on my calls has always fixed the problem the first time around. They have been very competent, very professional. They are personable and they know what they're doing. They are also very courteous and take care of your property. They're very considerate.

6 years ago

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Verified Customer

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Martha Knoxville, TN

I've only called twice and each time they were out to our place the next day or at least by two days. It was efficient and the people that came knew what they were doing and they aced quickly and got it all fixed. The day after we moved in there was no hot water in the house so we couldn't take showers or anything. So they came and tested the thermostat and it was broken so he just replaced it. He could have told us our hot water heater wasn't good anymore and we probably would have believed him, but he didn't. He was honest. And the second gentleman that came, we had some electrical outlets that weren't working and it was kind of our own fault because we didn't know where the main one was and then he just took the time to help us find it and show us how to use it and all that stuff.

6 years ago

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Verified Customer

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John Fayetteville, GA

They came out the very next day and solved the problem that day they came. Choice Home Warranty came and knocked out two things in one shot with one payment. There is one little service fee. I was very impressed with the service and with the customer service of the person who they sent out. I feel comfortable letting him in my house. It was outstanding. If you have anything in your home that should be covered, contact Choice Home Warranty and have them take care of it. I didn't know if it would actually work as smooth as it did. I made a phone call, they came out the next day, they fixed the problem that day, and I had two situations that happened and it just took one service and I am now cleaning my dishes and cooking.

6 years ago

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Verified Customer

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Joanna solomon Las Vegas, NV

I had very good luck getting ahold of them, processing a claim, and getting my item fixed. I just recently had my garbage disposal go out and they called me back within 10 minutes of putting a claim in, set up an appointment. The gentleman came out within two days to fix it, determined that it was bad and it needed to be replaced. He put the claim in with Choice within 10 minutes and he came back, replaced it with my warranty. Was in and out of my house in less than an hour. I've been able to get my claims processed in a prompt manner. I've not had any issues with getting someone out here to fix my problem and then approving it.

6 years ago

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Verified Customer

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Ronald Chester, VA

An Electrician came to my house about ten minutes earlier as the schedule required then went to the non-working garbage disposal. He was appropriately dressed, showed my house the utmost respect, was well mannered and was very knowledgeable of the type of garbage disposal we had. He made some quick test with his impressive tools then found the problem in minutes. He had the parts on the truck. This guy was very professional and seem to be well trained in customer respect and service. He changed the parts and the garbage disposal worked in minutes. I was so impressed with his professional knowledge of the system I engaged and a brief conversation with him. His parents trained him very well. I would love to have a beer with this young gentleman. But he was off out of my house in less than 15 minutes with a solid stamen “Call me if you have any problems”! This professional was well trained.

7 years ago Edited January 10, 2024

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Verified Customer

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Stan Panoutsos Banner Elk, NC

My experience has been very positive. Well the first time it wasn't because I had to wait for a couple of weeks. I had an issue with a very expensive refrigerator but they had to rely on a local service company to schedule an appointment. The ice water dispenser broke, the micro-switch went bad and it caused the ice maker in the top door to melt and water was pouring all over my kitchen. It happened at night so I couldn't do anything about it. I called them immediately when I saw it in the morning but they couldn't do anything right away Eventually, they fixed it. The good thing is that if I'm not happy with a particular case they waive the service fee. They did that for my fridge because it took so long to get fixed. I highly recommend them, they're a good and I've never had a problem getting true to life customer support anytime I need anything. I've used my warranty four different times in the last six months so I'm very satisfied. They do whatever they can to make sure that the customer is happy.

8 years ago

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Verified Customer

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Raul Tamez Harlingen, TX

I chose them because my son had it in California. He mentioned that he was at a good warranty company so we went with them, and we've had good experience with them. We've just had a couple of claims during the year, and it was very efficient and we were very well taken care of; no problems. I've made a couple of claims. They were very prompt, they had responded properly, they contacted the agent or a technician in ample time and everything worked out fine — a good experience. Customer support was excellent. They were prompt, they were efficient, I have no problems with them what so ever. My warranty is about to expire next month so I need to renew it so I know we'll renew it with them.

8 years ago

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chris davis

Best Home warranty I’ve ever had. Easy to get hold of. Great follow through. Quickest response time from companies they do business with. A++++

2 weeks ago

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Marcia Belair

They said they weren’t repairing my laundry center which is a washer,dryer combo and can not be separated. Yes it’s old and parts are unavailable. So it’s a replace. Their $1000 is not going to replace a Maytag Neptune. They argued they don’t have to give me more it’s in the contract. They can determine what to replace it with not what you have.

2 weeks ago

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Keeley Williams

My washer stopped working 12/26/25 and I still do not have it replaced or repaired. Was told that I will get it replaced wit a Lowe’s e-gift card. And then when I called today it said I will receive within 30’daya. This isn’t acceptable when you are out of a washer for 3 weeks now. Getting a repair technician was difficult and the communication with Choice wasn’t very good. Not very pleased with this claim and this company at this time.

3 weeks ago

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Verified Customer

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Violet

I am happy with the company that came out. They were very professional and worked quickly. I would recommend them

2 months ago

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Verified Customer

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Philbert

Because I was referred, and was looking for a reliable source for appliance and home repair company.

2 months ago

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David

CHW is one of the worst companies I have ever worked with. You do not honor your contracts and care nothing about your customers. I have elected to cancel my policy with CHW because you overcharge people and then do the minimum to make them whole on a claim.

2 months ago

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Verified Customer

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Oliver

Choice Home Warranty made the process for a claim seamless, and kept me informed throughout the process

2 months ago

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Anonymously Nua, AS

I had a great experience with Choice when my air conditioner broke down during the hot Tucson summer. They were very responsive and sent a technician out quickly. However, despite their prompt service, the repair still hasn't been completed yet. Overall, I appreciate their quick response time, but I'm still waiting for the issue to be resolved.

2 months ago

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Verified Customer

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Alan Nua, AS

I had a frustrating experience with the warranty service. Each time I tried to use it, they always found excuses to deny my claims. It was disappointing and left me feeling unsatisfied with the overall service.

2 months ago

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Terron Nua, AS

I had mixed experiences with customer support. Sometimes, calls were dropped or I was left on hold, but eventually, I did receive help. The HVAC support team was willing to assist me, and overall, it worked out okay despite some frustrations. Improvements in response time would enhance the experience.

2 months ago

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Verified Customer

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Ml Nua, AS

I had a frustrating experience with my home warranty provider. They initially claimed my air conditioner's issue wasn't covered due to warranty confusion, despite a recent law change in Florida. I had to do the research and prove my case. Additionally, my service requests went unanswered, leaving me disappointed with their customer support.

2 months ago

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Verified Customer

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Norma Nua, AS

I had issues with my warranty coverage. When I called for plumbing help, they claimed a collapsed pipe wasn't covered, which was confusing. I also faced problems with reimbursement for a part I paid for. Their logic on what is covered doesn't make sense, leaving me frustrated with their service.

2 months ago

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Verified Customer

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Ophelia

The service man was very nice and professional and knew what to do to fix our water heater. Great job.

2 months ago

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Verified Customer

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Jerry

Our local rep and her team were very helpful in getting our claim processed. Communication and follow-up were great!

2 months ago

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Verified Customer

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Kurt

Disillusioned with my previous provider.Absolutely pleased..so far....very speedy service..competant tech.

2 months ago

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Verified Customer

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Rich

The tech was great but your people made it difficult for him to get approval because your person initially taking my info entered it incorrectly.

2 months ago

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Verified Customer

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Loretta

Choice Home Warranty was quick to have someone come to my home. I didn’t have to wait weeks for someone to come out.

2 months ago

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Nellie Livingston

I bought Choice Home Warranty because they called and gave me a good price. However when I had my claim, a hot water tank leave, I never saw nor heard from a plumber for 3 days. To me that's not very good service. They've got to get better or I may have to change companies again.

2 months ago

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Verified Customer

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Christopher

Had good experience with them but not too sure now. My fridge has not been working for a month now ... spoilt food have has to be thrown out, major inconvenience.

2 months ago

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Verified Customer

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Linda

I want to cancel my policy. I had a simple garage door claim and instead of saving me money it cost me almost $400. I could have paid that repair bill up fr9nt and not had my car in prison behind my garage. My policy # 2863888161. Thank you.

2 months ago

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Cabell

It was recommended to me by a friend. We have only had to call Choice once, since it is a new house.

2 months ago

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Cynthia

Prompt response unfortunately issue was not addressed by first or second inspection Issue has not been resolved never heard back from your company

2 months ago

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Verified Customer

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Christa Martin

I like the service provided by technicians. The monthly fee is a little high for my budget which will determine if I continue.

2 months ago

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Phyllis Rodriguez

The policies and procedures currently in place are not feasible for your customers. A customer should have to wait at least 7 to 10 business days for a refund or replacement of any product from your company. Such practices will likely lead to the closure of your business.

2 months ago

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Verified Customer

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Jim Rogers

I think that maybe I am in an area where they have a hard time finding companies to address the problems that I have had. Pretty simple solutions seem like a huge job, such as finding out why my washer overflows! Probably just needs to be rotored! But I am hanging with them because they are trying. Alsp it is almost impossible to call them!

2 months ago

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Verified Customer

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Tasha Threatt

My refrigerator went out. They said its more cost efficient to replace it. Then i was told im only getting $567 to buy a refrigerator and its a lowes card so i cant shop were i want to. Then they said it will be 30 days until i even get the gift card. Its the holidays and i dont have a working refrigerator. Great.

2 months ago

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Verified Customer

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Evelyn Gomez

Cheaper than the others. One complain though , one of the workers cut a hole in the back wall a left it just wide open.

2 months ago

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Tonia And John Britain

Thought was a good source BUT UNFORTUNATELY too many hidden items not covered & still had to pay deductible THEN HAD TO HIRE A OUTSIDE COMPANY. Not sure will renew.

2 months ago

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Verified Customer

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Mary Doughty

They were so easy to work with and had my problem taken care of in a timely manor. Great experience.

2 months ago

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Verified Customer

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Ella

Deal sounded good and turned out not to be true. What's the point of a home warranty if you still have to come out your pocket. I had to pay over $1,000 to replace a hot water heater, their vendor's cost was $2,200+, SMH. My vendor's cost was $1,800 but they would only cover $500.

2 months ago

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Anurag

Generally easy to work with. During peak summer took them 2 weeks to send someone out to fix AC. Rejected what I thought was a valid claim for malfunctioning compressor.

2 months ago

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