Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Verified Customer

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Malcolm

I can only speak about one experience, and that was excellent. I signed up online, I didn't speak to anybody. And then the guy who was supposed to fix the stuff came. It was pretty simple and it solved my problem. The guy was very nice and it didn't take him long to fix it.

11 months ago

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Anonymous

Whenever I reached out, they were very prompt in finding the right contractor to do the work. They were very transparent about pricing and stuff like that. The experience I had has been very positive and definitely I have recommended this to a few of my friends.

11 months ago

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Anonymous

They repaired a leak under my sink. The plumber was there within a couple of days and finished the repair, so it went fine. I really didn't have much interaction with them, but the interaction I did have was fine. So far, so good.

11 months ago

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Verified Customer

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Betty

I paid my deductible and they fixed my refrigerator two weeks ago. I just wish that we didn't have to pay those high deductibles. Seems like something happens every time your money is low. Other than that, I don't have any problems. I'll pay the deductible and they fix my stuff or replace it and that's it. I'm good.

11 months ago

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Verified Customer

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Elsa

They're pretty efficient. They've gotten all my issues sorted out in a couple of days, and even when they had to replace an appliance, it didn't take them weeks. It took them under a week and a half to give me answers and kept good communication about it.

11 months ago

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Verified Customer

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Rhonda

I would recommend it. Anytime I call, I get to actually talk to someone, not a menu, and they're always very helpful and they get someone here quickly. I just think it's a good value and it's very nice for a homeowner to be able to pay a service fee and not have a whole lot of extra charges.

11 months ago

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Verified Customer

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Anonymous

My ice maker was broken in my refrigerator and I had to have somebody come and fix it. I did it through the website and it was an immediate response and I didn't have to wait. Within two days they were here to fix it, and I've had no problems ever since.

11 months ago

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Verified Customer

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Phalia

This particular time it worked out well, so I have no complaints at this time. My clothes dryer stopped heating up and I needed to use Choice Home Warranty. I filled out an online application. They sent a text that said that it would be done. The person came when they were supposed to and fixed my dryer.

11 months ago

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Verified Customer

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Anonymous

I think it's good for the amount of money that we pay. I trust them. The person that I talked to took my information down and they said they were going to find someone to come and fix my plumbing problem that I had. I like the way they gave me the information about how everything was going.

11 months ago

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Anonymous

So far, used them once. Dishwasher went out, so I called Choice. They responded quickly and sent a technician out. The technician came out, determined it needed a part, ordered the part, came back a couple days later, and fixed it. However, I signed up two to three months ago for Choice and I continually still get marketing campaigns addressed to my e-mail and that gets irritating. So they need to work that piece out.

11 months ago

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Verified Customer

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Anonymous

They've done everything they said they were going to anytime I've ever needed them. I've used it twice since I've had it, and the first time was when the refrigerator went out and then my dryer went out and it was fixed immediately.

11 months ago

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Verified Customer

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Mark Montgomery San Jose, CA

11 months ago

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Mike Leesville, LA

Clarification of what is covered on each covered item would be a better understanding . When you log a call the choice employee should be able to tell if the item is covered. When a contractor shows up and see the problem he may say this is not covered then he proceeds to say I can fix it but this is not covered by warranty. Then they proceed to say it’s going to cost you a certain amount plus the deductible. The folks that I have dealt will have been excellent and they want to help fix the problem. I’ve never had a bad experience with anyone Choice has sent out to fix my appliances.

11 months ago

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Verified Customer

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Joy Kennett Square, PA

So far, when I have had to use my warranty, the garage door workers came the next day...on the fourth of July!!! and the stove worker came out quickly , ordered the part and came back within a few days. He did a great job. I have been very pleased so far. I did not have those results with my last warranty company.

11 months ago

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Verified Customer

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jerry allman Maryville, TN

The cost of the choice home warranty is a great value. Choice home warranty gives me peace of mind knowing that problems will be taken care of, and I do not need to do all the footwork. Choice home warranty is well worth the price.

11 months ago

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Verified Customer

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Sungheeim San Diego, CA

I had to replace my water heater. They responded very quickly and the follow up was good. I communicated via email and I didn't need to call them. Every step was in order. One downside was that I had to pay additional $455.00 as copay. The charge was for the related plumbing to install the new water heater. However, I think they should cover all expenses to replace the new equipment as they stated in the contract.

11 months ago

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Verified Customer

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Gerald Sparks, NV

Although my claim was originally denied on appeal the agent was very courteous and agreed that the claim was reasonable and approved it. A local service technician came out and diagnosed the problem and parts were ordered. In less than a week the parts arrived and my refrigerator has been repaired. The problem was with the dispenser system so that no water or ice would be dispensed. Normal refrigerator and freezer functions were not affected.

11 months ago

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Verified Customer

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Theodore Winter Haven, FL

We think that signing up for Choice Warranty was the best decision we ever made as home owners! It has taken all the anxiety out of getting repairs done. They get technicians out to assess and/or fix the problems faster than we ever could, and we have never been disappointed with the results.

11 months ago

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Verified Customer

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Anita Krishnakumar

Overall happy with Choice Home Warranty. Service provider was great. And the visit cost less than it would have without the home warranty. I gave four stars because it took a while to receive the appointment and we were without heat / hot water (because of a malfunctioning thermocouple) for over 24 hours because of this delay. I’d give 4.5 if I could because it’s possible calling a heating company directly could also have resulted in a delayed service visit.

11 months ago

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Verified Customer

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Gregory Oceanside, CA

This is the second year as I bought a 6-year policy with this company. Had a few claims, but on last they are trying to avoid meeting their coverage obligations on claim. My Furness pilot lite was off, and I called them for repairs. A maintenance man came by made a couple fixes and got the thing working only to have the heater fail the next day again. When I called back asking for someone to come fix it again or replace it as promised in the coverage, they told me they would not, due to this is maintenance problem. To my understanding, it should be replaced the rusted flexible gas line and possible gas injecting nozzle. Now I'm stuck with not working heater and a policy that doesn't do me any good.

11 months ago

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Verified Customer

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Vijay

I'm very impressed. Very trustworthy, very dependable. I did not believe I was going to get this kind of service. I did not even have to make a call. Your people are very responsive. I spoke with one gentleman, his name is Mathur I think. He's very helpful. I think he's in sales and he helped me big time.

11 months ago

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Anonymous

I just recently filed a claim for a hot water tank that was broken and they acted on it pretty quick. I definitely think they sell you the product and then you don't get what they really say you should get. They give you the impression that more of your claims should be covered, but then when it comes down to it, it's not all covered. So that's kind of disappointing.

11 months ago

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Verified Customer

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Audrey

I used them two times. Choice was very good at getting them out here quickly. They quickly responded to any questions that I had. The first time I used it was for my refrigerator and the people that came were very good, but they used my pizza stick - what I use to move pizzas around in the oven - to go under the refrigerator instead of bringing their own working tools.

11 months ago

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Verified Customer

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William Winter Park, FL

I liked the fact that I got to talk to a representative and not a choose which option you need. It was seamless and quick. Told me who the repair company was and when they would contact me. I have had a home warranty for 16 years with a different company and I am totally happy that I switched to Choice and hope that they continue to impress!

11 months ago

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Verified Customer

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Beery Kelsey Maryville, TN

So easy to work with. They take care of the hassle for you when an appliance breaks. Choice Home Warranty does not disappoint! We have had them now for four years and when something breaks, I know that I can call them, and my appliance will be taken care of.

11 months ago Edited November 14, 2023

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Verified Customer

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Kendyl Greenville, SC

I placed a claim that would not have been a covered item. The service Tech from Dewey’s Electrical Services was kind enough to call me before coming out & taking my service call fee to tell me the item would not be covered. I was very impressed with his Professionalism.

11 months ago

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Verified Customer

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Lea San Bernardino, CA

Appliance Heros was contacted by Choice Home Warranty to complete the work order I submitted regarding the lack of heat with my microwave oven. Robert was the technician assigned to the job and after he ordered the parts needed, he came and installed a new heating unit and the microwave works fine now.

11 months ago

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Verified Customer

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Karen Hampton, VA

Easy to set up claim online and questions I had was answered by live rep. I had no electricity in two rooms. Two techs from Doctor Circuits Electrical, who were very professional and knowledgeable, came out and found the problem and quickly fixed the loose wiring that caused the outage. Thanks for the quick service!

11 months ago

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Verified Customer

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Eugene Martin

In my short lived experience when I started the claim the process was seamless. They expeditiously handled the situation. Customer Service was listening to my concerns and set an appointment to handle the claim and actually it was set for one day it changed and was updated and resolved the issue. Thank you CHW.

11 months ago Edited October 22, 2024

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Verified Customer

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Winston Parker Dallas, TX

I loved the service I received it was very easy to schedule the service and I received constant updates on the technicians arrival time.The service was greatvwhen ge arrived until he completed the job .Exceptional service all the way around

11 months ago

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Verified Customer

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Marcus Bacon Phoenix, AZ

Loved everything especially my rep Sharp C. I do however have an issue with the HVAC company that you reached out to. They came out twice already, first time the part was inoperable, second time the part wasn’t compatible, still waiting to hear back from them about the right part to get it installed.

11 months ago

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Verified Customer

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Carl Lexington, SC

CHW replaced my indoor HVAC unit, which was good. However, they charged me $1600 labor for the outdoor unit even though they only paid the technician $385 to install the indoor unit. CHW only used a unit that met the minimum SEER rating for my state. They had no procedure to allow me to pay more for a higher SEER unit. In addition, they tell me they will not cover any labor repair charges while the unit has any warranty on parts, even though the unit has 10 years on parts but only one year on labor. It seems the labor would be covered after the one year. I will need to consider dropping coverage next year.

11 months ago

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Verified Customer

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Jared Updike Porter Ranch, CA

Having a seller-paid home warranty has definitely helped us get numerous issues fixed with our home. Overall the quality of service has been mostly pretty good and being able to file a claim online provides a certain level of convenience. However there have been a few times when a technician has had to get approval from the warranty to fix some things which has sometimes caused a few delays. It can make things more complicated sometimes too, which is not convenient but a little confusing too.

11 months ago

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Verified Customer

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David

CHW provides fast, efficient service in response to requests.

1 month ago

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Verified Customer

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Dinh

Nice customer service. Quickly process the claims. Resolve problems reasonable.

1 month ago

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Danny

They could not find a contractor in a timely manner.So I was able to get my own and had no problem

1 month ago

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Robin

I’ve been very pleased with Choice Home Warranty. Filing a claim is a snap and response is quick.

1 month ago

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Maria

Excellent and reliable. They respond to your call immediately.

1 month ago

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Marcia

THE QUALITY OF THEIR WORK AND FRIENDLY. ALSO THE PRICE I PAY

1 month ago

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Maher

There are many hidden uncovered items by the warranty such as corrosion . This is strange as many hidden pipes with the house can be corroded , it is

1 month ago

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Verified Customer

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Cheryl

Submitting the claim was easy and response time was excellent.

1 month ago

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Verified Customer

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V

Great experience for my first service call. Their price is great too!

1 month ago

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Verified Customer

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Barbara

Service man was terrific would like the same person if I have another claim.

1 month ago

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Verified Customer

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Vernon

Quick reacting; experienced service. Technician had correct parts with him.

1 month ago

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John

The company responses within minutes to any request with a contact in my area.

1 month ago

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Dean

Claim denial is a big issue. There is always an excuse. Even the servicemen complained about Choice Warranty denying claims and approvals

1 month ago

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MrDsuperman

Came on time, knew what he was doing. Professional, very pleased

1 month ago

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Tina

Your Choice home warranty isn't worth the time or my money you took from me. I won't recommend this home warranty program to anybody.

1 month ago Edited September 13, 2024

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Verified Customer

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Wayne

Quick service when repair is needed. Lack of follow up after excellent service performed.

1 month ago

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farhad soltanshahi

quick andprofessional servuce. phil found and fuxed the issue rightcawat

1 month ago

Choice Home Warranty Reviews