Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Verified Customer

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John & Alma Chula Vista, CA

When I was having an issue with my air conditioning I went on the website and I requested assistance. Within 24 hours I received an email with a notification as to when the technician would be able to make it to my home to service the air conditioner. I've had a great experience with customer service, with being able to communicate my needs and having a technician sent out pretty quickly.

2 years ago

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Anonymous Plano, TX

Two weeks ago a heater went out, it kind of cracked and water was leaking out of it. I did submit a claim and within 48 hours they sent somebody over to come and look at it. After the technician submitted a report, they opted to replace the water tank. Two weeks later it was replaced and we didn't have any kind of issues. No objections or any challenges.

2 years ago

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William Georgetown, TX

Our central air conditioning system just quit. And it was in the middle of the summer in Central TX where it's awfully hot and we were turned over to a repair business.The first first one didn't respond, but they quickly sent another and they responded and came out and took care of the problem. My claims were handled in a timely fashion by nice friendly people and the results were good.

2 years ago

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Verified Customer

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Joseph Cordova, TN

It's almost the next day that they send somebody out to take care of my problem. I've had 2 ceiling fans, air conditioner, a refrigerator that had to be fixed. All I had to pay was the service to you. But on my hot water I had to pay $400.00 and I just didn't understand what that was for, I never did. They never told me. They just said that I owed $400.00 on top of my service fee.

2 years ago

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Carol Altamonte Springs, FL

I had seen the advertisements on TV and my husband was out of town and if anything went wrong while he was out of town, I was thinking I need somebody to come fix things. So if I am ever going to be a on my own, I need to have the man that I could count on or somebody to come and fix things I didn't want to. So I got thinking, I think I should do that because our appliances and things in the house had been several years old already, and I didn't want to get stuck with a broken appliance or air conditioner or whatever. And it's a good thing because we've had to have them out twice now for air conditioning. One was because of the power surge after the storm and the other one was a fan that went out. So we've been without air conditioning a couple times here this last 2 months. So we're very thankful to have home warranty be able to send somebody out to fix it.

2 years ago

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Verified Customer

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Lindsay Waldorf, MD

I would just like to say that overall I'm thoroughly impressed. I didn't have high expectations since I'd had another one before and it didn't work out too well. But choice is is very responsive when it comes to sending out technicians quickly and to address the issue for the most part. But certainly my overall experience was very positive. I have referred others and I will continue to use this service.

2 years ago

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Verified Customer

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Cat Reisterstown, MD

I've had Choice Home Warranty since 2010 and love it. I can't say enough good things about this company. If something breaks down or needs a repair, I contact Choice Home directly on the website and explain my situation. Then, they contact a contractor to contact me for an appointment. If the appliance cannot be repaired, they will give you compensation for a new appliance for my choice to buy. I currently have the warranty through 2025 and only pay $45.00 for each service visit. I've never had any problems with this company and highly recommend.

2 years ago Edited January 10, 2024

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Verified Customer

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Gale Dutton Wilmington, DE

I called to get my freezer fixed the door was not opening I had to wait and entire week for the person to come to.my house.thank God I have another freezer in my basement that I could use but had no ice because it was jamed resorted to bottled water for and entire week. But the did come out on Friday one week later and had to remove the door and remove object that was causing the problem and re install the door. I was glad all I had to pay was my service fee

2 years ago Edited March 19, 2024

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Fronk San Antonio, TX

I bought this about 5 years ago. They're pretty good to get ahold of and they've helped me over the years with claims. They usually respond the same day, but usually the appointment is out a bit. It may take a few days for the appointment to actually take place, which is inconvenient. The pepole that come out are capable. They're able to fix it or get quick approval from Choice to make the repairs. I have a fairy low deductable so it's not a big deal. Overall I've had a few disappointments with the repair groups that come in. The air conditioner was one of those situations where it was never diagnosed properly, so I had to go outside the warranty and have someone else fix it. I ended up paying several times over the course of several months. There are other times it was propt and for $45 I was able to get things repairs that would normally cost 3-4 times as much.

2 years ago

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Verified Customer

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Carol Skipper Dothan, AL

Choice Home Warranty is the best HW Co that we have used. they give fast, prompt service and repairs. I love tge option they have for Clsim reimbursement. If they cannot secure a company within so many hours to do you repair you have the option to choose your own company and pay them upfront and then CHW will refund you within 30 days minus your CHW deductible.

2 years ago

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Verified Customer

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Carr Atlanta, GA

Everytime we called they're really prompt and they come out and repair our service. Our air conditioning stopped working and it was very hot in the summertime and we called them and the next day someone from their air conditioning emergency service came and repaired the product and we were satisfied. When I give them a call I get an immediate response.

2 years ago

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Verified Customer

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White Mesa, AZ

I've only used them once so far and they did very well. They walked me through what I actually needed to do. The experience turned out well. They were very professional, they checked everything they said the unit was in good shape everything was fine but they couldn't figure out what was going on, and I had put the vent on half for blowing out and that what was causing the problem so they went around the house and opened up all the vents and now it works properly. I was very pleased with the whole experience.

2 years ago

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Verified Customer

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Debbie Sparks Gretna, VA

This warranty program is unbeatable! Up until a few weeks ago, I hadn't had to make a claim. So I really wasn't sure if it was going to be ok. But I had to make a claim because my refrigerator stopped working right. I made a claim online. They kept me updated every step of the way and in only a couple of days they sent a repairman who spent two hours here and had to replace a cooling fan. All I owed was the service fee, which I paid on my phone right then and there. It was the easiest transaction I have ever done. Don't be afraid to take out this program. It's the REAL DEAL!

2 years ago

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Verified Customer

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Nancy Mumford Gonzales, LA

I've had a Choice policy for about 4 years. I made claims on my washing machine, range, and toilet. All were accepted. The washer and toilet were repaired by competent professionals and have been working great ever since. My only charge was the l standard $85 fee, which is less than most diagnostic service calls. The range could not be repaired. I was given a lump sum to help with the purchase of a new range in the amount of about half of what it actually cost to replace. The range was 6 years old, so I was satisfied with settlement. I will continue to remain protected with Choice.

2 years ago

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Verified Customer

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Akber Ali a Asaria Allen, TX

Many think Home Warranties are a gimmick. I assure you CHW is the real deal! I have used CHW on a handful of occasions, and they have without question provided the fastest and most efficient service one could expect. In my most recent example, my entire AC system was replaced at only a fraction of the cost to me! If you are looking for a Home Warranty Company with great rates, fast service and outstanding communication...Choose CHW

2 years ago

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Verified Customer

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Baker Saint Louis, MO

I would definitely recommend anybody to choice. I was in my home only a week and the heater went out and I did the online submission and they came out and and fixed it and took care of it within a couple of days for my sixty five dollars. They came right out and took care of it and I was so nervous being a new homeowner, so thankful that they were there to come in. They had a reputable company come in and fix it and were very knowledgeable informative about the process and I felt very good about the whole thing. Very responsive.

2 years ago

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Verified Customer

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Cortez Diamond Bar, CA

Recently my refrigerator went out and I scheduled someone to come out and take a look at it and it took a week for him. He had to order parts and two weeks later he showed up and put in the parts, but didn't test them and the following week it was out again so now I'm waiting on another company. They canceled the week after so now wait until next this next week coming up for them to show up. They need to have someone that could help walk you through because since they subcontract out to other companies to try to hold off and you can't speak to anybody from choice warranty about the problem that you're having and they don't call you back.

2 years ago

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Verified Customer

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sandy Stevens Concord, NC

In the last year they have been really helpful with my AC problems and my refrigerator. They have a really stepped up their game in the last three years. I would definitely recommend Choice Warranty. I appreciate all your help and helping me in the last six months. I've been happy with your customer service and getting back to me and helping me get things fixed. you listen to me about who I want to come out to my house and I really appreciate that in a home warranty.

2 years ago

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Verified Customer

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Luis D. Amigo Homestead, FL

My last experience with the replacement of a Dryer was not satisfactory. I was waiting for a check of $335.00 from Choice Home Warranty for more than one month and later result than I should be received a Coupon to be used as a gift card in a Lowe's store. I never realize than the transaction is going to be thru another company because my insurance contract was with Choice Home Warranty and for that reason I was waiting for a check and not for a coupon. I prefer the way to by any article in the store of my preference and not in a specify store designate by your company. That was not indicated in the contract when I begin with your insurance company many years ago and I never received notification of this issue during that time. This was a mess in my home without a dryer for more than six weeks and my wife asking every day about this issue.

2 years ago

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Verified Customer

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Norma

I got a good deal, a good price. At first they didn't send me people when they said they would. I had appointments and they didn't show up. But at the end it was a great experience, I had a great service and the technicians were excellent. When my heater was broken and the technician was excellent. Lately the AC broke down and they took almost a month to get the service, but the service was great.

2 years ago

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Verified Customer

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Robin Schappert Denver, NC

I have filed three claims. It was easy to file they immediately responded and immediately found someone to come address my problem. I only had to pay a service fee of $75 instead of the entire repair bill. However of course replacing my upstairs air conditioning unit was more expensive but nothing compared to the full price. So far my choice warranty has already paid for itself.

2 years ago

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Verified Customer

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Shannon Raleigh, NC

Whether I went online to file a claim or I had to call in they always help me. They always help me make sure everything is spelled out right so the provider had the information that they needed. I had a new toilet installed had a handyman installed it. One of the screws he didn't tighten enough so it was leaking. I decided to file a claim so that a plumber could make sure that it was put on right. That's what I did and he came and he tightened the screw and then after that I did not have any problems with that toilet at all.

2 years ago

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Verified Customer

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Isabella Snellville, GA

It was very easy to put in a claim. My previous warranty company was difficult so I did noticed the difference in customer service. I did the claim online, which is very convenient not having to talk to a person. I just used my warranty for my microwave. The gentlemen came out and detected a sensor had burned. Within a week my microwave was operational. My experience has been great.

2 years ago

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Verified Customer

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Kelly Grove City, OH

During the pandemic we had an issue with the light inside our refrigerator flickering on and off. We told Choice Home Warranty we were also having an issue with the ice machine. We had a gentleman come out that they sent, he took our deposit money and said he thought it was electrical. He left and never came back and he closed the warranty ticket. When we called Choice, they said that there was nothing else they could do with it, but it tureds out that there was a short from the wiring harness. That was after we bought a new refridgerator. Now that the pandemic has eased up, you seem to be back exactly where you were before with customer service, so we're staying with you. Everything else is absolutely perfect. Just recently, someone came out to address issues with our air conditioner. They were fast, efficient, and they explained everything.

2 years ago

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Verified Customer

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Jennifer Houston, TX

I've already got my money's worth with the first two claims that I had. It's been very positive. A couple weeks ago I needed to use it and I put in the ticket online and that they responded to me fairly promptly, within business hours anyway. The person that came out was very friendly they explained everything to me very well. I ended up having to do another claim because there was some sheet rock they had to get through.

2 years ago

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Verified Customer

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John Cocoa, FL

They give me confidence. When we needed it last the young man came out the same day to fix the problem and let us know that If we needed anything else to just call choice and they will get somebody back out here. He did a wonderful job. They are an amazing company, their rates are reasonable, they're very respectful when they come out, they're very knowledgeable, and generally they can take care of the problem in one visit.

2 years ago

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Verified Customer

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Wycliffe Fresno, TX

I had problems with my water heater. The only problem I had is when I signed up I thought that was covering my whole water system. My house needs two water heaters and they only covered one, so I had to purchase a brand new one myself, and I was unhappy with that. They respond promptly to whatever problems I had. The technician for the company that choice sends responded positively.

2 years ago

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Verified Customer

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David Glendale, AZ

I got Choice Home Warranty because it seems to have the best value for the price for what I needed from my home. My hot water heater wouldn't heat water anymore and so we called Choice, they sent a technician out. It was a relatively easy fix but I wouldn't have been able to figure it out otherwise and he was very pleasant, got it fixed. He was in and out in less than ten minutes and everything was fine. I've recommended them twice for a couple of my friends.

2 years ago

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Verified Customer

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Willie Woodbridge, VA

The prices are right and it seemed like the policy was holistic, that it covers a variety of things and it's pretty easy to read. I've had a very pleasant experience with the customer support I've spoken to and I really didn't have any follow up questions or any other concerns when I finished discussing with them. A time I needed to use my warranty was when my refrigerator was leaking and I called them and I scheduled an appointment, got a technician out, they went through and fixed the problem, at least they thought they did, but they had to come back. They came back without any problems at all and he found where the actual leak was, so there was multiple leaks and he found both of them.

2 years ago

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David Osborne Dayton, OH

I have needed CHW services about 5 times. Most have been without any issues, but there have been a few challenges, all solvable but took some effort. Some specific info is buried in the many pages of the contract, and you need to read about specific problems when they arise, such as the statement about 90 day warranty on repairs, but there is only 30 days on the service fee, except for something such as workmanship. CHW has always been quick to respond with repair appt., not the case with many of the companies I looked at. very pleased with all repair companies except one, and we worked through that..

2 years ago

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Charles And Laura Fredericksburg, VA

I like the service that they provide and the people that they provide. A month or so ago our air conditioning went out and so we called the number and we went through the automated system and that did take a little while. But then the very next morning someone was calling and they were on their way out so we were without service for less than sixteen hours, so it was a pretty quick turn around to getting our problem solved. Their customer support is really good but they're changing over to doing things electronically so it's a little difficult sometimes to get through exactly what's wrong with your house with an automated system when you can't get through to an actual person.

2 years ago

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Scott And Portia Rancho Cucamonga, CA

In the interaction that I have with the sales team and the contractors that they use everyone everything has been communicated clearly, in a time efficient manner and they have rectified the situation that I needed to resolve. I needed to use the warranty on my air conditioner that was not turning on. I placed a service claim through the website. Within a half hour they scheduled an appointment and then that same day someone came out. It took less than twenty four hours, the help is fantastic and amazing.

2 years ago

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Verified Customer

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Patricia Phoenix, AZ

I tried to call in the middle of the night when my air conditioner broke and the phone didn't even ring, it was like their phones were turned off. My air conditioner has broken three to four times already and they sent people out to fix it each time. When they send out a crew to fix or for a service call I'd like to have an option for times they're available.

2 years ago

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Verified Customer

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Thaddeus & Stacia Eden, MD

I already have recommended them several times. Very positive experience. They have always gotten back to me in a timely manner and answered every every question I've had, this has been absolutely outstanding. It was affordable. I actually have used the warranty a few times. One time I put in two different claims and the guy came out and did both, it was outstanding and great and there were no problems. They always answered my emails promptly and they always kept me informed of every step of the process and I really appreciated that.

2 years ago

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Veronica Carencro, LA

I have recommended them to five people. They take their time. I have actually been a member for like a year and everything is good, I have no complaints. My AC broke and the company said that they would come in one day they didn't do it because they were just busy. They took like three or four days to come the first time but after that they came the first time. Everything was really quick.

2 years ago

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Verified Customer

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Greg Chandler, TX

When I talked to the sales aid they gave me the best deal I could possibly get. My air conditioner fan went out, I called choice warranty and they had a technician out the next morning. It was fixed in less than twenty four hours in the middle of a heat wave. The contractor that was sent out which was in Texas heat did a topnotch job and explained everything so well to me and I had enough information to make a decision.

2 years ago

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Patricia North Myrtle Beach, SC

Very prompt in getting back to me. I called one day and then someone was here the next day. I needed to use it because my air conditioner broke or something was wrong with my air conditioner and they came out to fix it. The guy that came out to work on my air conditioner was very nice and he explained everything to me so he was really informative for me.

2 years ago

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Verified Customer

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Anonymous Chandler, AZ

The claims that I've put forth have been performed properly and I'm satisfied with the result. I wish that the trip charge wasn't so much and the service call fee wasn't so high but other than that I'm happy. In the past the subcontractors have not been on best. But I have no problems with choice support so far. I've had to use it a few times, I've gone online and order placed a phone call and scheduled the appointment and the technicians came out and took care of the problem. So far choice has not let me down.

2 years ago

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Anonymous Hephzibah, GA

Most recently the electricity went out in my garage. That happened Tuesday I believe. This past Tuesday I put in a claim and I actually got an email back that they would be out here Thursday, however the technician called me Wednesday morning and said they would come and do it which was great.The people who have come out have been efficient and professional.

2 years ago

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Robert Melbourne, FL

I have already recommended them to someone. I had an issue that got fixed extremely fast, everything was a very positive experience. My AC went down. It wasn't blowing cold air in my upstairs unit and so I called at six thirty PM on a week night and my AC technician showed up at eleven the next day and had it fixed. So it was less than twenty four hours for the situation to be resolved. I've dealt with a few different home warranty companies and choices is the top one.

2 years ago

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Daria Turner DE Land, FL

Choice has been great as far as responding to repairs that are needed. Unfortunately, some of the companies that they send, not so much. There have been multiple times that a second repair company had to be sent because the first one didn't take care of the problem. Recently our refrigerator was broken and had to be replaced. Our replacement was a gift card from Lowes for a total of 986.00. It's difficult to find a decent fridge for that price. The one that broke was a Samsung side by side with dual ice and water. Needless to say, we ended up spending additional money to get a fridge comparable to the one that broke.

2 years ago

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Verified Customer

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Rick Thornton, CO

We had someone out to repair the water heater two weeks ago. Very good, the guy was very nice. Talked to him before he showed up I explained to him that it was imperative that you wear shoes and a mask because my wife has cancer. And he complied, so he was very professional very courteous. He was just all around a good employee. However, we were misled for how much coverage they provide for anything that goes out, I'm still trying to handle a dispute of money.

2 years ago

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Gordon McNorton Flower Mound, TX

I was contacted very quickly to set up an appointment. When the technician left his location, I received a text message saying he was on his way. There was a link to view his progress. Very cool - it showed a map with his position in real-time. I was able to "follow" him all the way from near Keller to my location in Flower Mound. When he arrived, he went to work right away and almost immediately found the problem with my AC - the capacitor was no longer working. He replaced it, and I was able to enjoy a cooled environment again. Great job!

2 years ago

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Verified Customer

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Mac McGinnis Saint Augustine, FL

I have filed two claims through choice warranty in these several years that I've had them. The first claim I filed I had a small issue with, mostly due to parts availability due to the supply chain crisis, but choice closed the claim out because they had not heard for me in more than 30 days, even though the repair company was waiting on parts. It was only a slight hassle to get them to re-open the claim and finish the repair. This is partially on me for not following up with them for more than 30 days, but was never advised I needed to check in with them within 30 days. The second claim was handled beautifully, I filed a claim on Wednesday and the repair company was at my house within two days and the air conditioning was repaired and functioning perfectly. Overall I would recommend Choice, just be aware if the service company is waiting on parts, you need to check in with choice every 30 days or less

2 years ago

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Verified Customer

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Linda Holly Springs, NC

I feel like they really do make an effort to keep customers happy and it's very easy to set up a claim online or reach a person even in the middle of the night. Sometimes the companies that you use are not always companies we've heard of. There have been some times that I haven't been totally confident that the company was going to do a really good job, but nine out of ten times they did.

2 years ago

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Patricia Old Bridge, NJ

They went out of their way for us. My refrigerator broke, they came and replaced it, but there was an issue. They replaced the part but there was still an issue and they were very busy but they went out of their way to make sure that my refrigerator was fixed. They were extremely helpful, they did what they said they were going to do and took care of me.

2 years ago

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Anonymous Lithonia, GA

Their responses are immediate. And they've covered all the claims that I've submitted. And the customer service was very helpful and very polite. I like the coverage. I needed to use my warranty for a ceiling, my ceiling fan that wasn't working and they sent someone out and the technician repaired it, but it wasn't fully repaired so I had to call them back and they sent another technician out and they replaced the ceiling fan. I used the cash they gave me to upgrade the fan.

2 years ago

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Anonymous Decatur, AL

When I get people on the phone, they are very helpful. But sometimes it takes a few days to figure out what service they're going to send and then work it out. They've been very responsive. The service was excellent. I just used my warranty for my air conditioner and the company that they sent was lovely and they were wonderful. I was able to get a responsible person here.

2 years ago

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David South Jordan, UT

They definitely got back in touch with me when I called. Our refrigerator compressor went out after two years and choice was able to provide a check to me for it which I thought was a fair value for replacement of the refrigerator. The only thing I was not impressed with was the salespeople. They're very pushy and they don't match the customer service that's behind them.

2 years ago

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Fanchette Hollywood, FL

I have no problems at all with them. They always show up on time. They always do work. Every time I have a problem, I call them. They always come and they fix the problem no questions asked. So I recommend Choice. I had to use my warranty because I had a liquid pipe in my garage in the middle of an open house. So I called choice and they sent somebody over and the guy did the job and they fixed it. He was so funny. My garbage disposal also broke and the same guy came, he was very nice. It is a great company and I have had a good experience with them.

2 years ago

Choice Home Warranty Reviews